HP EliteBook 735 G5, Maintenance And Service Manual

Page 1: ...HP EliteBook 735 G5 Notebook PC Maintenance and Service Guide ...

Page 2: ...ion May 2018 Document Part Number L12974 001 Product notice This user guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www micro...

Page 3: ...hat should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iii ...

Page 4: ...iv Important Notice about Customer Self Repair Parts ...

Page 5: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 6: ...vi Safety warning notice ...

Page 7: ...s 20 Miscellaneous parts 22 4 Removal and replacement procedures preliminary requirements 25 Tools required 25 Service considerations 25 Plastic parts 25 Cables and connectors 26 Drive handling 26 Grounding guidelines 27 Electrostatic discharge damage 27 Packaging and transporting guidelines 28 Workstation guidelines 28 Equipment guidelines 29 5 Removal and replacement procedures for Customer Self...

Page 8: ... 7 Interpreting system validation diagnostic front panel LEDs and audible codes 74 8 Computer Setup BIOS TPM and HP Sure Start 76 Using Computer Setup 76 Starting Computer Setup 76 Using a USB keyboard or USB mouse to start Computer Setup BIOS 76 Navigating and selecting in Computer Setup 76 Restoring factory settings in Computer Setup 77 Updating the BIOS 77 Determining the BIOS version 77 Downlo...

Page 9: ...ing HP Recovery media to recover 86 Changing the computer boot order 86 Removing the HP Recovery partition select products only 86 11 Specifications 87 Computer specifications 87 33 8 cm 13 3 in display specifications 88 M 2 SATA solid state drive specifications 88 M 2 PCIe solid state drive specifications 89 12 Power cord set requirements 90 Requirements for all countries 90 Requirements for spec...

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Page 11: ...Port 2 and 1920 1080 60 Hz VGA Panel Supports narrow bezel 33 8 cm 13 3 in full high definition FHD 1920 1080 UWVA non touch screen Anti glare AG 220 nits 45 CG eDP slim without camera Anti glare AG 220 nits 45 CG eDP slim with HD camera Anti glare AG 220 nits 45 CG eDP slim with HD IR camera Anti glare AG 220 nits 45 CG eDP slim without camera with WWAN Anti glare AG 220 nits 45 CG eDP slim with ...

Page 12: ...rld Facing 3rd microphone Stereo speakers 2 13mm 38mm 4mm Camera HD RGB 720p Camera HD IR RGB 720p Camera privacy shutter only with non touch camera panels Supports WDR Wide Dynamic Range Support for models without camera Ethernet Realtek PCIe GbE Family Controller 10 100 1000 with DASH Support RTL8111EPH CG S3 S4 S5 Wake on LAN The following support S3 S4 S5 wake on LAN embedded NIC The following...

Page 13: ...7mm NFC antenna Wireless wide area network WWAN select models only Integrated WWAN options with dual antennas M 2 30x42 socket USB2 Two WWAN antennas world wide 5 band configured at top of display panel Supports the following WWAN formats LTE CAT4 Huawei HP lt4132 LTE HSPA with GPS M 2 LTE CAT9 Intel XMM 7360 LTE Advanced WWAN modules are compatible with a programmable removable eSIM Support for W...

Page 14: ... mm Argentina 45 W Smart right angle 4 5 mm 2 prong Japan only 45 W Straight USB Type C Power cord 2 wire plug C7 1 m 3 wire plug C5 1 8 m 3 wire plug C5 1 m Duckhead power cord C5 1 0 m Duckhead power cord C5 1 8 m Security Security lock Trusted Platform Module TPM 2 0 Infineon soldered down Touch fingerprint sensor landed touch with 8x8 sensor select models only Smart Card reader active select m...

Page 15: ...StF MSNA Plus FreeDOS 2 0 Restore Media Windows 10 DRDVD Windows 10 DRUSB Windows 10 Pro 64 OSDVD Windows 10 Pro 64 OSUSB Certified Microsoft WHQL Web only support Windows 10 Enterprise 64 Windows 10 Pro 64 CBB 1703 Windows 10 Enterprise 64 LTSB 1607 Serviceability End user replaceable parts AC adapter Solid state drive Memory module WLAN module WWAN module Keyboard 5 ...

Page 16: ...phone This jack does not support optional standalone microphones WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this guide Select the Start button select HP Help and Support and then select HP Documentation or Select the Start butto...

Page 17: ...vides high speed data transfer and Connects a display device that has a USB Type C connector providing DisplayPort output NOTE Your computer may also support a Thunderbolt docking station NOTE Cables and or adapters purchased separately may be required NOTE The icon on the port will indicate its function 8 Power connector Connects an AC adapter 9 Battery light When AC power is connected White The ...

Page 18: ...nts NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 USB 3 x SuperSpeed port with HP Sleep and Charge Connects a USB device provides high speed data transfer and even when the computer is off charges most products such as a cell phone camera activity tracker or smartwat...

Page 19: ...nstalled on your product 5 Ambient light sensor Detects the amount of surrounding light and adjusts screen brightness 6 WLAN antennas select products only Send and receive wireless signals to communicate with wireless local area networks WLANs The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions...

Page 20: ...antenna select products only Allows you to wirelessly share information when you tap it with an NFC enabled device The antenna is not visible from the outside of the computer For optimal transmission keep the area immediately around the antenna free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or r...

Page 21: ...ut to all capital letters 3 Fn lock light On The fn key is locked 4 Mute light On Computer sound is off Off Computer sound is on 5 Microphone mute light On Microphone is off Off Microphone is on 6 Num lk light On Num lock is on 7 Wireless light On An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on NOTE On some models the wireless light i...

Page 22: ...ast 5 seconds to turn off the computer To learn more about your power settings see your power options Right click the Power meter icon and then select Power Options 2 Vents 2 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 Spe...

Page 23: ...creen brightness incrementally as long as you hold down the key Increases the screen brightness incrementally as long as you hold down the key Mutes or restores speaker sound Decreases speaker volume incrementally while you hold down the key Increases speaker volume incrementally while you hold down the key Mutes the microphone Turns the keyboard backlight off or on NOTE To conserve battery power ...

Page 24: ...e you can still perform each function by pressing the fn key in combination with the appropriate action key Front Component Description 1 Power light On The computer is on Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is a power saving state that uses t...

Page 25: ...Cover Component Description Internal microphone s 1 or 2 depending on model Record s sound Cover 15 ...

Page 26: ...bottom of a tablet kickstand Service label Provides important information to identify your computer When contacting support you may be asked for the serial number the product number or the model number Locate this information before you contact support Component 1 Model name 2 Serial number 3 Part number 4 Warranty period Regulatory label s Provide s regulatory information about the computer Wirel...

Page 27: ...supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 16 for details Computer major components 17 ...

Page 28: ...embly includes EMI gasket L13681 001 10 Smart card reader board L13690 001 11 NFC module includes antenna cable and foam L13682 001 12 Speakers includes cable L13684 001 13 System board includes processor and replacement thermal material see System board on page 60 All system boards use the following part numbers xxxxxx 001 Non Windows operating systems xxxxxx 601 Windows operating system AMD Ryze...

Page 29: ...1 256 GB PCIe Gen3x4 SS NVMe TLC L13668 001 256 GB PCIe NVMe value L13669 001 256 GB SATA 3 Opal 2 TLC L13667 001 128 GB SATA 3 TLC L13666 001 17 WWAN module LTE CAT4 Huawei HP lt4132 LTE HSPA w GPS 845710 003 LTE CAT9 Fibocom Intel XMM 7360 LTE Advanced L15398 003 18 Fan L13679 001 19 Heat sink L13680 001 20 Battery 3 cell 50 WHr 4 33 Ah 933321 855 21 RJ 45 board with bracket L19425 001 22 Bottom...

Page 30: ...mera shutter For use in models with microphone modules L14934 001 For use in models with an HD camera L14933 001 For use in models with an IR camera L14932 001 For use in models with an IR camera and an ambient light sensor L14931 001 2 Raw panel 20 Chapter 3 Illustrated parts catalog ...

Page 31: ... Kit 8 WLAN antenna included with display enclosure or spared as a separate part L19428 001 9 WWAN antenna included with display enclosure or spared as a separate part in the Antenna Kit L19428 001 10 Display cable L13678 001 Cable Kit 11 Hinge cover Non touch displays L13683 001 Hinge Kit Touch screen displays L17975 001 Hinge Kit 12 Display enclosure includes hinges antennas gasket foam and tape...

Page 32: ... 001 For use in Brazil L19359 001 For use in Denmark L19360 001 For use in Europe L19361 001 For use in India L19363 001 For use in Israel L19362 001 For use in Italy L19364 001 For use in Japan L19365 001 For use in North America L19367 001 For use in the People s Republic of China L19368 001 For use in South Africa L19369 001 For use in South Korea L19366 001 For use in Switzerland L19370 001 Fo...

Page 33: ...tralia L19340 001 For use in Brazil L19341 001 For use in Denmark L19342 001 For use in Europe L19343 001 For use in Israel L19344 001 For use in Italy L19346 001 For use in Japan L19347 001 For use in North America L19348 001 For use in the People s Republic of China L19349 001 For use in South Africa L19350 001 For use in Switzerland L19351 001 For use in Thailand L19352 001 For use in Taiwan L1...

Page 34: ...ia L27469 001 For use in North America L27467 001 For use in the People s Republic of China L27468 001 For use in the South Korea L32923 001 For use in the United Kingdom L27470 001 Plastics Kit includes SIM card insert fingerprint reader insert smart card reader insert smart card insert IR camera shutter HD camera shutter L13692 001 Miscellaneous Parts Kit includes ambient light sensor EMI foil a...

Page 35: ...considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care...

Page 36: ...ut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure...

Page 37: ...ve these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The foll...

Page 38: ...er materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service too...

Page 39: ...m resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resis...

Page 40: ...ion on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions There are as many as 16 screws that must be removed replaced and or loosened when servicing Customer Self Repair parts Make special note of each screw size and location during removal and replacement Bottom cover Description Spare part number Bottom cover L...

Page 41: ...nd the two inset captive screws 2 that secure the bottom cover 3 Starting under the display 1 pry and lift the bottom cover off the computer 2 Reverse the removal procedures to install the bottom cover Component replacement procedures 31 ...

Page 42: ...d then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 30 5 Disconnect the battery cable from the system board see Battery on page 43 Remove the solid state drive 1 Remove the Phillips M2 0 2 0 screw 1 that secures ...

Page 43: ...lect the operating system and then click Next 6 Under Step 2 Select a Download click the BIOS link 7 Click the link for the most recent BIOS 8 Click the Download button and then follow the on screen instructions Before removing the memory module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down thr...

Page 44: ...the memory module slot NOTE The computer uses two memory sockets The socket labeled 2 houses the expansion memory module and the socket labeled 1 houses the primary memory module The removal procedure is the same for both memory sockets Reverse this procedure to install a memory module 34 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 45: ...m the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 30 5 Disconnect the battery cable from the system board see Battery on page 43 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module NOTE The WLAN antenna cable labeled 1 connects t...

Page 46: ... incorrect insertion NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 36 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 47: ... the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 30 5 Disconnect the battery cable from the system board see Battery on page 43 Remove the WWAN module 1 Position the computer upside down 2 Disconnect the WWAN antenna cables 1 from the terminals on the WWAN modul...

Page 48: ... incorrect insertion NOTE If the WWAN antennas are not connected to the terminals on the WWAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WWAN module 38 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 49: ...erland BG1 Denmark 081 The Netherlands B31 Taiwan AB1 Denmark Finland and Norway DH1 Northern Africa FP1 Thailand 281 France 051 Norway 091 Turkey 141 Germany 041 Portugal 131 Turkey F 541 Greece 151 Romania 271 United Kingdom 031 Hungary 211 Russia 251 United States 001 Iceland DD1 Saudi Arabia 171 Before removing the keyboard follow these steps 1 Shut down the computer If you are unsure whether ...

Page 50: ...en press on the back of the keyboard until it disengages from the computer 2 NOTE Cables connect the bottom of the keyboard to the system board Make sure not to prematurely pull the keyboard cables out of the system board connectors 3 Position the computer upright with the front toward you and then open the computer as far as possible 40 Chapter 5 Removal and replacement procedures for Customer Se...

Page 51: ... Disconnect the keyboard cable from the system board ZIF connector 2 7 Disconnect the pointing stick cable from the system board ZIF connector 3 8 Disconnect the backlight cable from the system board ZIF connector 4 select models only 9 Remove the keyboard 5 Reverse this procedure to install the keyboard Component replacement procedures 41 ...

Page 52: ...ent replacement procedures NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 16 for details NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region...

Page 53: ...ting system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 30 To remove the battery CAUTION Removing a battery that is the sole power source for the computer can cause loss of information ...

Page 54: ...RTANT When installing the battery insert the tabs on the bottom of battery into the clips built into the computer 3 and then rotate the battery into place Reverse the removal procedures to install the battery 44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 55: ...nected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 30 5 Disconnect the battery cable from the system board see Battery on page 43 Remove the RJ 45 board and bracket 1 Remove the five Phillips M2 5 5 0 screws 1 that secure the ass...

Page 56: ...power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 30 5 Disconnect the battery cable from the system board see Battery on page 43 Remove the heat sink assembly 1 Loosen the four captive screws on the heat sink following the sequence stamped on the heat sink 1 and then remove the heat sink from the system board 2 CAUTI...

Page 57: ... the system board components 1 and the heat sink 2 each time the heat sink is removed Replacement thermal material is included with the heat sink and system board spare part kits Reverse this procedure to install the heat sink Component replacement procedures 47 ...

Page 58: ...nect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 30 5 Disconnect the battery cable from the system board see Battery on page 43 Remove the RTC battery 1 Disconnect the RTC battery cable from the system board 1 2 Using a flat tool 2 pry the battery out of the...

Page 59: ...r see Bottom cover on page 30 5 Disconnect the battery cable from the system board see Battery on page 43 Remove the power button board NOTE The power button board sits under the right display hinge You do not have to remove the display to remove the board but you do have to rotate the right display hinge upward to gain access 1 Remove the two Phillips M2 5 5 0 screws 1 that secure the right displ...

Page 60: ...om the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 30 5 Disconnect the battery cable from the system board see Battery on page 43 Remove the speaker assembly 1 Disconnect the speaker cable from the system board 1 and then remove the cable from the clip 2 2 Remove the two Phillips M2 0 2 5 screws 3 that secure the speaker to the co...

Page 61: ...re whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 30 5 Remove the batt...

Page 62: ...int reader board from the computer 1 and then remove the assembly from the computer 2 Reverse this procedure to install the fingerprint reader assembly 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 63: ...rst unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 30 5 Remove the battery see Battery on page 43 Remove the TouchPad 1 Disconnect the card reader cable from the ZIF connector on the TouchPad 1 2 Disconnect the TouchPad button board cable from the ZIF connector on the TouchPad 2 3 Disconnect the N...

Page 64: ... first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 30 5 Remove the battery see Battery on page 43 Remove the TouchPad button board 1 Disconnect the TouchPad button board cable from the ZIF connector on the TouchPad 1 2 Remove the four Phillips M2 0x3 0 screws 2 that secure the board to the comp...

Page 65: ... from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 30 5 Remove the battery see Battery on page 43 Remove the NFC module 1 Disconnect the system board cable 1 and the NFC antenna 2 from the ZIF connectors on the NFC module 2 Use a tool to release the NFC module from the adhesive sec...

Page 66: ...puter 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 30 5 Remove the battery see Battery on page 43 Remove the smart card reader NOTE Before you remove the smart card reader make sure nothing memory card or plastic insert in inserted in the reader ...

Page 67: ...4 Remove the smart card reader from the computer 4 Reverse this procedure to install the smart card reader Component replacement procedures 57 ...

Page 68: ...ove the bottom cover see Bottom cover on page 30 5 Remove the battery see Battery on page 43 6 Remove the keyboard see Keyboard on page 39 Remove the fan NOTE To remove the fan you must remove screws from both the top under the keyboard and bottom of the computer 1 Position the computer upright and open as far as possible 2 Remove the two Phillips M2 0 3 0 screws that secure the fan to the compute...

Page 69: ...6 Remove the fan from the computer 3 Reverse this procedure to install the fan Component replacement procedures 59 ...

Page 70: ...e AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 30 5 Remove the battery see Battery on page 43 6 Remove the keyboard see Keyboard on page 39 7 Remove the fan see Fan on page 58 When replacing the system board be sure to remove the following components as applicable from the defective system board and install on the replacement sys...

Page 71: ...2 Remove the two Phillips M2 5 3 0 screws that secure the system board to the computer 3 Close the computer and position it upside down Component replacement procedures 61 ...

Page 72: ...cable 5 Smart card reader cable 6 NFC module cable 7 Fingerprint reader cable 8 RTC battery cable 5 Remove the Phillips M2 5 3 0 screw 1 that secures the USB connector bracket to the computer and the lift the bracket off the system board 2 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 73: ...7 Lift the right side of the system board up at an angle 1 8 Pull the system board up and toward the right to disengage the connectors from the left side of the computer and then remove the system board 2 Reverse this procedure to install the system board Component replacement procedures 63 ...

Page 74: ...ottom cover see Bottom cover on page 30 5 Disconnect the battery cable from the system board see Battery on page 43 Remove the display assembly 1 Disconnect the antenna cables from the WWAN module 1 and the WLAN module 2 2 Disconnect the display cable 3 and the camera cable 3 from the system board 3 Remove the cables from the clips built into the computer 4 4 With the computer upside down open the...

Page 75: ... arranged properly Failure to properly route the antennas can result in degradation of the computer s wireless performance 7 If you need to remove the display bezel flex the top 1 of the bezel the inside edges of the left and right sides 2 and then the bottom 3 of the bezel until it disengages from the display enclosure Component replacement procedures 65 ...

Page 76: ...t camera modules are available Refer to the following procedure appropriate for your computer if it is necessary to replace the camera module a HD camera or microphone module HD and IR camera shutters are available in the Plastics Kit using spare part number L13692 001 Lift upward to disengage the module from the adhesive on the display enclosure 1 disconnect the cable from the module 2 and then r...

Page 77: ...era Remove the tape from atop the module 1 lift upward to disengage the module from the adhesive on the display enclosure 2 disconnect the cables from the left and right sides of the module 3 and then remove the camera module from the display 4 The IR camera module is available using spare part number L13676 001 Component replacement procedures 67 ...

Page 78: ...mbient light sensor board is available using spare part number L13688 001 The ambient light sensor foil shield is available in a miscellaneous parts kit using spare part number L13695 001 11 If it is necessary to remove the display panel from the enclosure remove the four Phillips M2 0 2 0 screws that secure the panel to the display enclosure 12 Rotate the display panel over onto the keyboard 1 68...

Page 79: ...able from the rear of the panel 3 The raw display panel is available using the following spare part numbers FHD panel non touch L14387 001 FHD panel non touch models with an IR camera and ambient light sensor L14390 001 FHD panel touch L14395 001 FHD panel privacy L13829 001 Component replacement procedures 69 ...

Page 80: ...83 001 for non touch displays and L17975 001 for touch screen displays 15 If it is necessary to replace the display hinges remove the three Phillips M2 5x11 0 screws that secure each hinge 1 and then remove the hinges from the display enclosure 2 Display hinges are available in the Hinge Kit using spare part number L13683 001 for non touch displays and L17975 001 for touch screen displays 70 Chapt...

Page 81: ...rom the camera 1 and then remove the cable from the display enclosure 2 b IR camera models Disconnect the cable from the ambient light sensor board 1 from the left 2 and right 3 sides of the IR camera and then remove the cable from the display enclosure 4 The camera cable is available in the Cable Kit using spare part number L13678 001 Component replacement procedures 71 ...

Page 82: ... necessary to replace the WWAN antenna cables peel the antennas from the top of the display enclosure 1 remove the antenna cables from the bottom and sides of the display enclosure 2 and then remove the antenna cables 3 NOTE The WWAN antennas are included with the display enclosure and available in the Antenna Kit spare part number L19428 001 The display enclosure is available using spare part num...

Page 83: ...mble and install the display assembly Top cover Description Spare part number Top cover includes power button L13675 001 The top cover remains after removing all other spared parts from the computer Component replacement procedures 73 ...

Page 84: ...part code Major the category of the error Minor the specific error within the category NOTE Single beep blink codes are not used Number of long beeps blinks Error category 1 Not used 2 BIOS 3 Hardware 4 Thermal 5 System board Patterns of blink beep codes are determined by using the following parameters 1 second pause occurs after the last major blink 2 second pause occurs after the last minor blin...

Page 85: ...ntroller is recovering the boot block or DXE Since it takes 10 sec or so to load the DXE image and get video in the DXE case this blink code is necessary SureStart Battery LED White and Amber blinking 2 4 Power LED red white Wait for DXE recovery to complete Hardware 3 2 The embedded controller has timed out waiting for BIOS to return from memory initialization CAP NUM Blink 3 3 2 Power LED red wh...

Page 86: ...SB port but you must first disable FastBoot 1 Turn on or restart the computer and when the HP logo appears press f9 to enter the Boot Device Options menu 2 Clear the check box for Fast Boot 3 To save your changes and exit select the Save icon in the lower right corner of the screen and then follow the on screen instructions or Select Main select Save Changes and Exit and then press enter Your chan...

Page 87: ...lect products the selections may display Restore Defaults instead of Apply Factory Defaults and Exit 3 Follow the on screen instructions 4 To save your changes and exit select the Save icon in the lower right corner of the screen and then follow the on screen instructions or Select Main select Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Yo...

Page 88: ... select Check for updates and messages 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on sc...

Page 89: ...ly HP will not be responsible for any related liabilities TPM provides additional security for your computer You can modify the TPM settings in Computer Setup BIOS NOTE If you change the TPM setting to Hidden TPM is not visible in the operating system To access TPM settings in Computer Setup 1 Start Computer Setup See Starting Computer Setup on page 76 2 Select Security select TPM Embedded Securit...

Page 90: ...he following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 80 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading...

Page 91: ... BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3 in 1 USB key This tool can be used by HP authorized service providers to recover systems that have failed due to a corrupted BIOS For more information about using the 3 in 1 USB key for BIOS crisis recovery go to http www hp com go techcenter pcdiags Additional information is included in the web based training offered by HP Univer...

Page 92: ...n replaced For information on creating recovery media see Using HP Recovery media select products only on page 82 For information on the recovery options that are available using the recovery media see Using Windows tools on page 83 Use Windows tools to create system restore points and create backups of personal information See Using Windows tools on page 83 NOTE If storage is 32 GB or less Micros...

Page 93: ...ort on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP You can find contact information on the HP website Go to http www hp com support select your country or region and follow the on screen instructions Be sure that the computer is connected to AC power before you begin creating the recovery media The creation pr...

Page 94: ...roducts only or use the HP Recovery media For more information see Recovering using HP Recovery Manager on page 84 If you have not already created recovery media see Using HP Recovery media select products only on page 82 On select products if you want to recover the computer s original factory partition and content or if you have replaced the hard drive you can use the Factory Reset option of HP ...

Page 95: ...grams that were installed at the factory Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select products only allows System Recovery only Using the HP Recovery partition select products ...

Page 96: ...ards attached Turn on or restart the computer or tablet quickly press esc and then press f9 for boot options For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume up button then select f9 or Turn on or restart the tablet and then quickly hold down the volume down button then select f9 3 Select the optical drive or USB flash drive from which you want to b...

Page 97: ...A Temperature Operating not writing to optical disc 0 C to 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 14 7 to 10 1 psia 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 14 7 to 4 4 psia 15 m to 12 192 m 50 ft to 40 000 ft NOTE Ap...

Page 98: ...ight 10 g 10 g 10 g Form factor M 2 2280 D2 B M M 2 2280 D2 B M M 2 2280 D2 B M Transfer rate up to 540 MB sec up to 540 MB sec up to 540 MB sec Interface type SATA 3 SATA 3 SATA 3 Ready time maximum to not busy 1 0 ms 1 0 ms 1 0 ms Access times logical 0 1 ms 0 1 ms 0 1 ms Total logical sectors 234 441 648 468 883 296 937 766 592 Operating temperature 0 C to 70 C 32 F to 158 F 1 GB 1 billion byte...

Page 99: ...0 000 IOPs Up to 1550 MB s Up to 100 000 IOPs Ready time Maximum to not busy 1 0 s 1 0 s Access times Logical 0 1 0 1 Total logical sectors 500 118 192 1 000 215 216 Operating temperature Operating Non operating 0 to 70 C 32 F to 158 F 40 to 80 C 40 F to 176 F 0 to 70 C 32 F to 158 F 40 to 85 C 40 F to 185 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capac...

Page 100: ...st be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 S...

Page 101: ...wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupl...

Page 102: ... beginning steps in this chapter Current BIOS steps 1 Follow steps a through l below to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom ...

Page 103: ...tform Module TPM and or fingerprint reader one or two prompts will appear one to clear the TPM and the other to Reset Fingerprint Sensor press or tap F1 to accept or F2 to reject l Remove all power and system batteries for at least 24 hours 2 Complete one of the following Remove and retain the storage drive or Clear the drive contents by using a third party utility designed to erase data from an S...

Page 104: ...4 KBytes not customer accessible No Yes Stores NIC configuration and NIC firmware NIC EEPROM is programmed using a utility from the NIC vendor that can be run from DOS A utility is required to write data to this memory and is available from the NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC non functional DIMM Serial Presence Detect SPD configuration data 256 By...

Page 105: ...pplied using this utility Bluetooth flash select products only 2 Mbit No Yes Stores Bluetooth configuration and firmware Bluetooth flash is programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility is required for writing data to this memory and is made available through newer versions of the driver whenever the...

Page 106: ...diagnostics The UEFI BIOS provides functionality beyond that of the legacy BIOS In addition the UEFI BIOS works to initialize the computer s hardware before loading and executing the OS the run time environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more detailed syst...

Page 107: ...oot Keys a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Security menu select Secure Boot Configuration and then follow the on screen instructions c At the Secure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follow the on screen instructions to cont...

Page 108: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 98 Chapter 14 Recycling ...

Page 109: ... light 11 camera 9 identifying 9 camera cable spare part number 21 camera light identifying 9 camera module removal 66 spare part number 21 caps lock light identifying 11 chipset product description 1 components cover 15 display 9 front 14 keyboard area 10 left side 8 right side 6 computer major components 17 Computer Setup navigating and selecting 76 restoring factory settings 77 using a USB keyb...

Page 110: ...description 2 microphone module spare part number 21 microphone mute key identifying 13 microphone mute light identifying 11 minimized image recovery 85 minimized image creating 84 model name 1 mute volume action key 13 N network jack identifying 7 NFC module removal 55 spare part number 18 55 NFC tapping area Near Field Communications 10 nonvolatile memory 92 num lock light 11 O operating system ...

Page 111: ...t card reader board spare part numbers 18 smart card slot identifying 8 solid state drive removal 32 spare part numbers 19 32 specifications 88 speaker assembly removal 50 spare part number 50 speaker volume action keys 13 speakers identifying 12 specifications computer 87 display 88 M 2 solid state drive 89 solid state drive 88 supported discs recovery 83 Sure Start using 79 switch screen image a...

Page 112: ...WLAN antennas identifying 9 WLAN device 16 WLAN label 16 WLAN Bluetooth combo card removal 35 spare part number 18 35 WWAN antenna spare part number 21 WWAN antennas identifying 9 WWAN module removal 37 spare part number 19 37 102 Index ...