HP EliteBook 820 G4, User Manual

Page 1: ...User Guide ...

Page 2: ...ures may not be available on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality Windows 10 is automatically updated which is always enabled ISP fees may apply and additional requirements may apply over time for updates Se...

Page 3: ...r hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safe...

Page 4: ...iv Safety warning notice ENWW ...

Page 5: ...eleron N28xx N29xx N30xx N31xx series processor and a Windows operating system If your computer is configured as described do not change the processor configuration setting in msconfig exe from 4 or 2 processors to 1 processor If you do so your computer will not restart You will have to perform a factory reset to restore the original settings ENWW v ...

Page 6: ...vi Processor configuration setting select products only ENWW ...

Page 7: ...s 19 Connecting to a wireless network 19 Using the wireless controls 19 Wireless button 19 Operating system controls 19 Connecting to a WLAN 20 Using HP Mobile Broadband select products only 20 Using HP Mobile Connect Pro select products only 21 Using GPS select products only 21 Using Bluetooth wireless devices select products only 21 Connecting Bluetooth devices 21 Connecting to a wired network 2...

Page 8: ...ts only 29 Connecting video devices using an HDMI cable select products only 31 Setting up HDMI audio 31 Discovering and connecting to Miracast compatible wireless displays select products only 32 6 Power management 33 Shutting down turning off the computer 33 Using HP Fast Charge select products only 33 Setting power options 34 Using power saving states 34 Initiating and exiting Sleep 34 Enabling...

Page 9: ...4 Setting a DriveLock master password 45 Enabling DriveLock and setting a DriveLock user password 45 Disabling DriveLock 46 Entering a DriveLock password 46 Changing a DriveLock password 46 Using Windows Hello select products only 47 Using antivirus software 47 Using firewall software 47 Installing software updates 48 Using HP Client Security select products only 48 Using HP Touchpoint Manager sel...

Page 10: ...very media to recover 57 Changing the computer boot order 58 Removing the HP Recovery partition select products only 59 10 Computer Setup BIOS TPM and HP Sure Start 60 Using Computer Setup 60 Starting Computer Setup 60 Navigating and selecting in Computer Setup 60 Restoring factory settings in Computer Setup 60 Updating the BIOS 61 Determining the BIOS version 61 Downloading a BIOS update 62 Chang...

Page 11: ...14 Accessibility 68 Supported assistive technologies 68 Contacting support 68 Index 69 ENWW xi ...

Page 12: ...xii ENWW ...

Page 13: ...etwork connections on page 19 Update your antivirus software Protect your computer from damage caused by viruses The software is preinstalled on the computer For more information see Using antivirus software on page 47 Get to know your computer Learn about your computer features See Components on page 3 and Screen navigation on page 23 for additional information Find installed software Access a li...

Page 14: ...ort and then select HP Documentation or Select the Start button select HP and then select HP Documentation Important regulatory notices including information about proper battery disposal if needed Limited Warranty To access this document Select the Start button select HP Help and Support and then select HP Documentation or Select the Start button select HP and then select HP Documentation or Go t...

Page 15: ...p A list displays all the devices installed on your computer For information about system hardware components and the system BIOS version number press fn esc select products only Locating software To find out what software is installed on your computer Select the Start button or Right click the Start button and then select Programs and Features ENWW Locating hardware 3 ...

Page 16: ...r computer may also support a Thunderbolt docking station 3 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 4 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a hig...

Page 17: ... amber The battery has reached a low battery level When the battery has reached a critical battery level the battery light begins blinking rapidly Off The battery is not charging 7 Power connector Connects an AC adapter ENWW Right 5 ...

Page 18: ...n the taskbar search box and then select Power Options or Right click the Power meter icon and then select Power Options 2 Power light On The computer is on Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unnedded components Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount...

Page 19: ...askbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar 2 Select My PC select the Specifications tab and then select User Guides NOTE When a device is connected to the jack the computer speakers are disabled 5 Volume button Controls speaker volume on the computer 6 SIM card slot select products only Supports a wireless subscriber identity modul...

Page 20: ...ition logon to Windows instead of a password logon For more information see Using Windows Hello select products only on page 47 6 Webcam light On The webcam is in use 7 WLAN antennas 2 Send and receive wireless signals to communicate with wireless local area networks WLANs The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the a...

Page 21: ...Component Description or Click the question mark icon in the taskbar 2 Select My PC select the Specifications tab and then select User Guides ENWW Display 9 ...

Page 22: ...external mouse 3 Right TouchPad button Functions like the right button on an external mouse 4 Near Field Communications NFC tapping area select products only Allows you to touch an NFC compatible device to this area to wirelessly connect and communicate with the computer and transfer data back and forth See Using touch to share select products only on page 27 for details 10 Chapter 2 Components EN...

Page 23: ...er sound is off Off Computer sound is on 5 Microphone mute light On Microphone sound is off Off Microphone sound is on 6 num lk light On Num lock is on 7 Wireless light On An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on NOTE On some models the wireless light is amber when all wireless devices are off 8 Sharing or presenting light On S...

Page 24: ...Fingerprint reader Component Description Fingerprint reader select products only Allows a fingerprint logon to Windows instead of a password logon 12 Chapter 2 Components ENWW ...

Page 25: ...ll close the Start menu 4 Action keys Execute frequently used system functions See Action keys on page 14 5 Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet keys When num lk is pressed the keypad can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key NOTE If the keypad funct...

Page 26: ... screen NOTE To quickly turn on the highest privacy setting press fn p Decreases the screen brightness incrementally as long as you hold down the key Increases the screen brightness incrementally as long as you hold down the key Mutes or restores speaker sound Decreases speaker volume incrementally while you hold down the key Increases speaker volume incrementally while you hold down the key Mutes...

Page 27: ...ange or Office 365 servers NOTE The action key feature is enabled at the factory You can disable this feature by pressing and holding the fn key and the left shift key The fn lock light will turn on After you have disabled the action key feature you can still perform each function by pressing the fn key in combination with the appropriate action key Hot keys select products only A hot key is the c...

Page 28: ...2 Vents 3 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 16 Chapter 2 Components ENWW ...

Page 29: ...the product number or the model number Locate these numbers before you contact support Your service label will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer Component 1 Serial number 2 Product number 3 Warranty period 4 Model number select products only Component 1 Model name select products only 2 Product number 3 S...

Page 30: ...d 2 Insert the SIM card into the SIM card slot and then press in on the SIM card until it is firmly seated NOTE The SIM card in your computer may look slightly different from the illustration in this section NOTE See the image next to the slot to determine which way the SIM card should be inserted into your computer To remove a SIM card press in on the SIM card and then remove it from the slot 18 ...

Page 31: ... countries Bluetooth device Creates a personal area network PAN to connect to other Bluetooth enabled devices such as computers phones printers headsets speakers and cameras In a PAN each device communicates directly with other devices and devices must be relatively close together typically within 10 meters approximately 33 feet of each other Using the wireless controls You can control the wireles...

Page 32: ... WLAN implementation router manufacturer and interference from other electronic devices or structural barriers such as walls and floors Using HP Mobile Broadband select products only Your HP Mobile Broadband computer has built in support for mobile broadband service Your new computer when used with a mobile operator s network gives you the freedom to connect to the Internet send e mail or connect ...

Page 33: ...tions that replace the physical cable connections that traditionally link electronic devices such as the following Computers desktop notebook Phones cellular cordless smartphone Imaging devices printer camera Audio devices headset speakers Mouse External keyboard Connecting Bluetooth devices Before you can use a Bluetooth device you must establish a Bluetooth connection 1 Type bluetooth in the tas...

Page 34: ...work at your office Connecting to a LAN requires an 8 pin RJ 45 network cable or an optional docking device or expansion port if there is no RJ 45 port on the computer To connect the network cable follow these steps 1 Plug the network cable into the network jack 1 on the computer 2 Plug the other end of the network cable into a network wall jack 2 or router NOTE If the network cable contains noise...

Page 35: ...nding buttons on an external mouse To navigate a touch screen select products only touch the screen directly using gestures described in this chapter You can also customize gestures and view demonstrations of how they work Type control panel in the taskbar search box select Control Panel and then select Hardware and Sound Under Devices and Printers select Mouse NOTE Unless noted gestures can be us...

Page 36: ...apart Two finger scroll TouchPad only Use the two finger scroll to move up down or sideways on a page or image Place two fingers slightly apart on the TouchPad zone and then drag them up down left or right Two finger tap TouchPad only Use the two finger tap to open the menu for an object on the screen NOTE The two finger tap performs the same function as right clicking with the mouse Tap two finge...

Page 37: ...s away from you to see all open windows Swipe 3 fingers toward you to show the desktop Swipe 3 fingers left or right to switch between open windows One finger slide touch screen only Use the one finger slide to pan or scroll through lists and pages or to move an object To scroll across the screen lightly slide one finger across the screen in the direction you want to move To move an object press a...

Page 38: ...screen keyboard select products only The computer has an on screen keyboard that is displayed when you are in tablet mode 1 To display the on screen keyboard tap the keyboard icon in the notification area at the far right of the taskbar 2 Begin typing To access settings for the on screen keyboard type control panel in the taskbar search box select Control Panel select Devices and Printers and then...

Page 39: ... then select Turn wireless devices on or off b Confirm that the selection for NFC is On 2 Touch the two NFC antennas together You may hear a sound when the devices connect NOTE To find the location of the antenna on the other NFC device refer to your device instructions 3 Follow any on screen instructions to continue Using the camera Your computer has one or more cameras that enable you to connect...

Page 40: ...ting Connecting headphones WARNING To reduce the risk of personal injury lower the volume setting before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this document 1 Type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar 2 Select ...

Page 41: ... the audio control panel specific to your system or Right click the Start button select Control Panel select Hardware and Sound and then select the audio control panel specific to your system Using video Your computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer when you are not connected to...

Page 42: ...w the screen image extended across both the computer and external device Second screen only View the screen image on the external device only Each time you press f1 the display state changes NOTE For best results especially if you choose the Extend option increase the screen resolution of the external device as follows Type control panel in the taskbar search box select Control Panel select Appear...

Page 43: ... extended across both the computer and the external device Second screen only View the screen image on the external device only Each time you press f1 the display state changes NOTE For best results especially if you choose the Extend option increase the screen resolution of the external device as follows Type control panel in the taskbar search box select Control Panel select Appearance and Perso...

Page 44: ...ays select products only NOTE To learn what type of display you have Miracast compatible or Intel WiDi refer to the documentation that came with your TV or secondary display To discover and connect to Miracast compatible wireless displays without leaving your current apps follow the steps below To open Miracast Type project in the taskbar search box and then click Project to a second screen Click ...

Page 45: ... power button 1 Save your work and close all open programs 2 Select the Start button select the Power icon and then select Shut down If the computer is unresponsive and you are unable to use the preceding shutdown procedure try the following emergency procedures in the sequence provided Press ctrl alt delete Select the Power icon and then select Shut Down Press and hold the power button for at lea...

Page 46: ...y press the power button Select the Start button select the Power icon and then select Sleep To exit Sleep briefly press the power button When the computer exits Sleep the power lights turn on and the computer returns to the screen where you stopped working NOTE If you have set a password to be required on wakeup you must enter your Windows password before the computer will return to the screen En...

Page 47: ...ep or Hibernation To set a password 1 Type power options in the taskbar search box and then select Power Options or Right click the Power meter icon and then select Power Options 2 Select Start select Settings select Accounts select Sign in Options select Password select Add and then follow the on screen instructions to set a password 3 Close Power Options To set the computer to prompt for a passw...

Page 48: ...orage to maximize battery life Information on battery types specifications life cycles and capacity Using HP Battery Check To monitor the status of your battery or if the battery is no longer holding a charge run HP Battery Check in the HP Support Assistant app If HP Battery Check indicates that your battery should be replaced contact support To run HP Battery Check 1 Connect the AC adapter to the...

Page 49: ...er is on or in the Sleep state the computer remains briefly in the Sleep state and then shuts down and loses any unsaved information Resolving a low battery level Resolving a low battery level when external power is available Connect one of the following devices AC adapter Optional docking or expansion device Optional power adapter purchased as an accessory from HP Resolving a low battery level wh...

Page 50: ... AC power see the Setup Instructions poster provided in the computer box External AC power is supplied through an approved AC adapter or an optional docking or expansion device Connect the computer to external AC power under any of the following conditions When charging or calibrating a battery When installing or modifying system software When writing information to a CD a DVD or a BD select produ...

Page 51: ...ngerprints or other authentication credential BIOS power on password Unauthorized access to Computer Setup BIOS BIOS administrator password in Computer Setup Unauthorized access to the contents of a hard drive DriveLock password select products only in Computer Setup Unauthorized startup from an optional external optical drive select products only optional external hard drive select products only ...

Page 52: ...dows password for any other application or website Use the Password Manager feature of HP Client Security to store your user names and passwords for your websites and applications You can securely read them in the future if they cannot be remembered Do not store passwords in a file on the computer The following tables list commonly used Windows and BIOS administrator passwords and describe their f...

Page 53: ...words see the following topics Managing a BIOS administrator password To set change or delete this password follow these steps Setting a new BIOS administrator password 1 Start Computer Setup Computers or tablets with keyboards Turn on or restart the computer and when the HP logo appears press f10 to enter Computer Setup Tablets without keyboards Turn off the tablet Press the power button in combi...

Page 54: ... computer restarts Deleting a BIOS administrator password 1 Start Computer Setup Computers or tablets with keyboards Turn on or restart the computer and when the HP logo appears press f10 to enter Computer Setup Tablets without keyboards Turn off the tablet Press the power button in combination with the volume down button until the Startup menu is displayed and then tap f10 to enter Computer Setup...

Page 55: ...omatic DriveLock is enabled a random DriveLock user password and a DriveLock master password derived from the BIOS administrator password are created When the computer is turned on the random user password automatically unlocks the drive If the drive is moved to another computer you must enter the BIOS administrator password for the original computer at the DriveLock password prompt to unlock the ...

Page 56: ...tions or Select Main select Save Changes and Exit and then press enter Entering an Automatic DriveLock password While Automatic DriveLock is enabled and the drive remains attached to the original computer you will not be prompted to enter a DriveLock password to unlock the drive However if the drive is moved to another computer or the system board is replaced on the original computer you will be p...

Page 57: ...1 Turn off the tablet 2 Press the power button in combination with the volume down button until the Startup menu is displayed and then tap f10 to enter Computer Setup 2 Select Security make the selection for Hard Drive Utilities select DriveLock Automatic DriveLock and then press enter 3 Select the hard drive you want to protect and then press enter 4 Select Set DriveLock Master Password and then ...

Page 58: ... in combination with the volume down button until the Startup menu is displayed and then tap f10 to enter Computer Setup 2 Select Security select Hard Drive Utilities select DriveLock Automatic DriveLock and then press enter 3 Select the hard drive you want to manage and then press enter 4 Select Disable DriveLock and then press enter 5 Follow the on screen instructions to disable DriveLock 6 To e...

Page 59: ...erprint or facial ID NOTE The PIN is not limited in length but it must consist of numbers only No alphabetic or special characters are allowed Using antivirus software When you use the computer to access e mail a network or the Internet you potentially expose it to computer viruses Computer viruses can disable the operating system programs or utilities or cause them to function abnormally Antiviru...

Page 60: ...elect Windows Update and then follow the on screen instructions 3 To schedule a time for installing updates select Advanced Options and then follow the on screen instructions Using HP Client Security select products only HP Client Security software is preinstalled on your computer This software can be accessed through the HP Client Security icon at the far right of the taskbar or Windows Control P...

Page 61: ...e and fill in your user names and passwords in supported websites and applications Locating the fingerprint reader The fingerprint reader is a small metallic sensor that is located in one of the following areas of your computer Near the bottom of the TouchPad On the right side of the keyboard On the upper right side of the display On the left side of the display Depending on your product the reade...

Page 62: ...structions For additional information access the Disk Defragmenter software Help Using Disk Cleanup Use Disk Cleanup to search the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer run more efficiently To run Disk Cleanup 1 Type disk in the taskbar search box and then select Free up disk space by deleting unnecessary files or Uninstall apps to ...

Page 63: ...you would like to update your programs and drivers follow these instructions 1 Type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar 2 Select My PC select the Updates tab and then select Check for updates and messages 3 Follow the on screen instructions Cleaning your computer Use the following products to safely clean you...

Page 64: ...debris on the keyboard surface CAUTION To prevent damage to internal components do not allow liquids to drip between the keys To clean the TouchPad keyboard or mouse use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe To prevent keys from sticking and to remove dust lint and particles from the keyboard use a c...

Page 65: ...s If you are uncertain of the policy that applies to the use of a wireless device in your computer ask for authorization to use your computer before you turn it on If you are traveling internationally follow these suggestions Check the computer related customs regulations for each country or region on your itinerary Check the power cord and adapter requirements for each location in which you plan ...

Page 66: ...Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 54 For information on the recovery options that are available using the recovery media see Using Windows tools on page 55 Use Window...

Page 67: ...chased separately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can a...

Page 68: ...e the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 59 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or th...

Page 69: ...ery discs or a recovery USB flash drive This type of recovery can be used only if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP...

Page 70: ...oot order IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps 1 Insert the HP Recovery media 2 Access the system Startup menu For computers or tablets with keyboards attached Turn on or restart the computer or tablet quickly press esc and then press f9 for boot options For tablets without keyboards Turn on or restart the tablet a...

Page 71: ...the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select products only on page 54 NOTE The Remove Recovery Partition option is only available on products that support this function Follow these steps to remove the HP Recovery partition 1 Type recovery in the taskbar search box and then select HP Recovery Manager 2 Select R...

Page 72: ...nd then press enter or use a pointing device to select the item To scroll up and down select the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key on the keyboard To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions To exit Computer Setup menus choose one of the fo...

Page 73: ... may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Computer Setup BIOS first determine the BIOS version on your computer BIOS versio...

Page 74: ...wnloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software updates e...

Page 75: ... If you change the TPM setting to Hidden TPM is not visible in the operating system To access TPM settings in Computer Setup 1 Start Computer Setup See Starting Computer Setup on page 60 2 Select Security select TPM Embedded Security and then follow the on screen instructions Using HP Sure Start select products only Select computer models are configured with HP Sure Start a technology that monitor...

Page 76: ... following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 64 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading H...

Page 77: ...tomatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want ENWW Downloading HP PC Hardware Diagnostics UEFI to a USB device 65 ...

Page 78: ...ithin the following specifications The voltage and current for your platform is located on the regulatory label Input Power Rating Operating voltage and current 19 5 V dc 3 33 A 65 W 20 V dc 3 25 A 65 W NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms Operating environment Factor Metric U S Temperature Operating writing to optical dis...

Page 79: ...er damage to a drive or loss of information observe these precautions If removal or installation instructions direct you to unplug the computer first be sure that it is properly grounded Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before ha...

Page 80: ...ures NOTE For additional information about a particular assistive technology product contact customer support for that product Contacting support We are constantly refining the accessibility of our products and services and welcome feedback from users If you have an issue with a product or would like to tell us about accessibility features that have helped you please contact us at 1 888 259 5707 M...

Page 81: ...settings 60 connecting to a WLAN 20 connector power 5 conservation power 37 corporate WLAN connection 20 critical battery level 34 D Disk Cleanup software 50 Disk Defragmenter software 50 drive media 34 DriveLock description 44 disabling 46 enabling 45 DriveLock master password changing 46 DriveLock password changing 46 entering 46 setting 45 E electrostatic discharge 67 embedded numeric keypad id...

Page 82: ...apping area using 27 NFC 27 num lk key identifying 13 num lock light 11 O one finger slide touch screen gesture 25 operating environment 66 original system recovery 56 P passwords administrator 40 BIOS administrator 41 user 40 ports HDMI 4 31 Miracast 32 USB 3 x charging 4 6 USB Type C Thunderbolt 29 USB Type C Thunderbolt port 4 power battery 36 conserving 37 options 34 power button 33 power butt...

Page 83: ... turning off the computer 33 two finger pinch zoom TouchPad and touch screen gesture 24 two finger scroll TouchPad gesture 24 two finger tap TouchPad gesture 24 U unresponsive system 33 updating programs and drivers 51 USB 3 x charging port identifying 4 6 USB legacy support 60 USB Type C port connecting 29 USB Type C Thunderbolt port identifying 4 user password 40 using external AC power 38 power...