HP EliteBook 840 G8, Maintenance And Service Manual

Page 1: ...Maintenance and Service Guide SUMMARY This guide provides information about spare parts removal and replacement of parts security backing up and more ...

Page 2: ...hall not be liable for technical or editorial errors or omissions contained herein First Edition December 2020 Document Part Number M17155 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased ha...

Page 3: ...ts that should be accessed by only an authorized service provider IMPORTANT See Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Removal and replacement procedures for authorized service provider parts can damage the computer or void your warranty iii ...

Page 4: ...iv Important notice about Customer Self Repair parts ...

Page 5: ...uct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with th...

Page 6: ...vi Safety warning notice ...

Page 7: ...3 Bottom 14 Labels 15 Using a SIM card select products only 16 Inserting a nano SIM card 16 Removing a nano SIM card 17 3 Illustrated parts catalog 18 Computer major components 18 Display assembly subcomponents 20 Cable Kit 22 Bracket Kit 23 Plastics Kit 23 Miscellaneous parts 24 4 Removal and replacement procedures preliminary requirements 28 Tools required 28 Service considerations 28 Plastic pa...

Page 8: ...ule 38 Solid state drive 40 6 Removal and replacement procedures for authorized service provider parts 43 Component replacement procedures 43 Preparation for disassembly 43 Battery 43 RTC battery 45 Speakers 46 Card reader board 47 Power connector cable 48 USB board 49 Fingerprint reader board 50 Touchpad 51 NFC module 53 Fan 53 Heat sink 54 System board 56 Display assembly 59 Keyboard with top co...

Page 9: ...cs Windows 82 Accessing HP PC Hardware Diagnostics Windows from HP Help and Support select products only 82 Accessing HP PC Hardware Diagnostics Windows from Support Assistant 83 Accessing HP PC Hardware Diagnostics Windows from the Start menu select products only 83 Downloading HP PC Hardware Diagnostics Windows 83 Downloading the latest HP PC Hardware Diagnostics Windows version from HP 83 Downl...

Page 10: ...tics UEFI settings 86 10 Specifications 88 Computer specifications 88 35 6 cm 14 0 in display specifications 89 Solid state drive specifications 89 11 Statement of memory volatility 91 Current BIOS steps 91 Nonvolatile memory usage 93 Questions and answers 95 Using HP Sure Start select products only 96 12 Power cord set requirements 97 Requirements for all countries 97 Requirements for specific co...

Page 11: ...ter nontouch 250 nits 45 CG eDP no camera 250 nits 45 CG eDP HD camera 250 nits 45 CG eDP HD IR camera 250 nits 45 CG eDP no camera WWAN 4G 250 nits 45 CG eDP HD camera WWAN 4G 250 nits 45 CG eDP HD IR camera WWAN 4G 250 nits 45 CG eDP HD IR camera WWAN 5G 400 nits 72 CG eDP PSR low power ambient light sensor HD IR camera 400 nits 72 CG eDP PSR low power ambient light sensor HD IR camera WWAN 4G 4...

Page 12: ... 16 1 8 GB 8 4 8 GB 8 1 or 4 2 4 GB 4 1 Primary storage M 2 2280 solid state drives NGFF 2 TB PCIe Gen3 4 SS TLC 1 TB PCIe Gen3 4 SS TLC 512 GB PCIe TLC 512 GB PCIe 3 4 SS TLC self encrypted OPAL2 512 GB PCIe value 512 GB PCIe 3 2 2 32 GB Optane memory 256 GB PCIe Gen3 4 SS TLC 256 GB PCIe 3 4 TLC self encrypted OPAL2 256 PCIe value 128 GB PCIe TLC eMMC v5 0 32 GB Audio and video Bang Olufsen Dual...

Page 13: ...nel Supports HP Connection Optimizer with data analytics Supports Static BIOS SAR for Intel modules and Realtek modules Supports HP Extended Range Wireless LAN Supports HP LAN Wireless Protection WLAN LAN WWAN switching Near Field Communication NFC select products only NXP NPC300 Near Field Communication Module NFC antenna WWAN select products only Intel XMM 7360 LTE Advanced Cat 9 Qualcomm Snapdr...

Page 14: ...65 W 4 5 mm EM 65 W standard straight USB Type C 1 8 m 5 9 ft 65 W slim straight USB Type C 45 W right angle 4 5 mm 1 8 m 5 9 ft 45 W right angle 4 5 mm LA Merco 45 W right angle 4 5 mm 2 prong Power cord C5 1 0 m 3 3 ft premium C5 1 0 m 3 3 ft conventional C7 1 0 m 3 3 ft conventional Security Trusted Platform Module TPM 2 0 Touch fingerprint sensor select products only Nano security cable lock H...

Page 15: ...e 64 Single Language Windows 10 Home 64 Single Language Africa Market PPP Windows 10 Home 64 Single Language APAC Market PPP Windows 10 Home 64 Single Language India Market PPP Windows 10 Home 64 Single Language Indonesia Market PPP Windows 10 Pro 64 Windows 10 Pro 64 Chinese Market Windows 10 Pro 64 StF MSNA Plus Windows 10 Pro 64 StF MSNA Standard FreeDOS 3 0 Restore media Windows 10 Driver DVD ...

Page 16: ...or installation steps see Inserting a nano SIM card on page 16 2 USB Type C power connector and Thunderbolt ports 2 with HP Sleep and Charge Connect an AC adapter that has a USB Type C connector supplying power to the computer and if needed charging the computer battery and Connect a USB device provide high speed data transfer and charge small devices such as a smartphone even when the computer is...

Page 17: ...components and their descriptions Component Description 1 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it might not prevent the computer from being mishandled or stolen 2 USB SuperSpeed port with HP Sleep and Charge Connects a USB device provides high speed data transfer and charges small devices even when the...

Page 18: ... speakers are disabled 5 Smart card reader Supports optional smart cards Display Use the illustration and table to identify the display components Table 2 3 Display components and their descriptions Component Description 1 WWAN antennas select products only Send and receive wireless signals to communicate with wireless wide area networks WWANs 2 WLAN antennas select products only Send and receive ...

Page 19: ...uter For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide Type HP Documentation in the taskbar search box and then select HP Documentation Keyboard area Keyboards can vary by language Touchpad The to...

Page 20: ...tton on an external mouse 3 Right pointing stick button Functions like the right button on an external mouse 4 Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen 5 Near Field Communications NFC tapping area and antenna select products only Allows you to wirelessly share information when you tap it with an NFC enabled device Lights Use the illustration and ...

Page 21: ...leep state a power saving state The computer shuts off power to the display and other unnecessary components Off Depending on your computer model the computer is off in Hibernation or in Sleep Hibernation is the power saving state that uses the least amount of power Button speakers vents and fingerprint reader Fingerprint readers can be located on the touchpad on a side panel of the computer or on...

Page 22: ...ter is in the Sleep state press the button briefly to exit Sleep select products only When the computer is in Hibernation press the button briefly to exit Hibernation IMPORTANT Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button for at least 4 seconds to ...

Page 23: ...tion with the fn key 2 fn key Executes frequently used system functions when pressed in combination with another key Such key combinations are called hot keys 3 Windows key Opens the Start menu NOTE Pressing the Windows key again will close the Start menu 4 Action keys Execute frequently used system functions 5 Windows application key select products only Displays options for a selected object 6 P...

Page 24: ...ective press and hold the power button for at least 4 seconds to turn off the computer To learn more about your power settings see your power options Right click the Power meter icon and then select Power Options Bottom Use the illustration and table to identify the bottom component NOTE Vent size might vary Table 2 8 Bottom component and its description Component Description Vent Enables airflow ...

Page 25: ... bottom of a tablet kickstand Service label Provides important information to identify your computer When contacting support you might be asked for the serial number the product number or the model number Locate this information before you contact support Your service label will resemble one of these examples Refer to the illustration that most closely matches the service label on your computer Ta...

Page 26: ...cts only Use these instructions to insert a SIM card IMPORTANT You can damage the SIM card if you insert the wrong size card or insert it or the SIM card tray in the wrong direction The card might also become stuck in the slot Do not use SIM card adapters To prevent damage to the SIM card or connectors use minimal force when inserting or removing a SIM card Inserting a nano SIM card To insert a na...

Page 27: ...SIM tray appearance might vary Removing a nano SIM card Follow these steps to remove a nano SIM card 1 Release the card tray as described above and then remove the card 2 Replace the tray in the computer Press in gently on the tray until it is firmly seated Using a SIM card select products only 17 ...

Page 28: ... continually improves and changes product parts For complete and current information about supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer 18 Chapter 3 Illustra...

Page 29: ...ry L13694 001 7 NFC module NOTE The NFC module cable is available in the Cable Kit as spare part number M07101 001 M07214 001 8 Speakers left and right M07107 001 9 USB board NOTE The USB board cable is available in the Cable Kit as spare part number M07101 001 M36398 001 10 System board includes integrated processor NOTE All system board spare part kits include replacement thermal material All sy...

Page 30: ...e value L85354 001 128 GB PCIe TLC M06792 001 18 Solid state drive cover included in Bracket Kit M08556 001 19 Memory modules DDR4 PC 3200 32 GB M09713 001 16 GB L67710 001 8 GB L46598 001 4 GB L83673 001 20 Memory cover included in Bracket Kit M08556 001 21 WWAN module Intel XMM 7360 LTE Advanced Cat 9 L70670 001 Qualcomm Snapdragon X55 LTE 5G L83053 001 22 Battery 3 cell 53 Whr L78555 005 23 Bot...

Page 31: ... M07165 001 For use in models with an RGB camera M07166 001 For use in models with a microphone module no camera M07100 001 2 Display panel 1000 nits M36316 001 250 nits M36315 001 250 nits Touch on Panel TOP M36314 001 400 nits M36313 001 3 Hinge cover included in Hinge Kit M07104 001 4 Camera module RGB camera M07216 001 IR camera M08549 001 5 Camera cable included in Cable Kit M07101 001 6 WLAN...

Page 32: ...dels without WWAN 250 nit Touch on Panel TOP M36305 001 Models with WWAN 250 nit panel Touch on Panel TOP M36307 001 Second ambient light sensor not illustrated M07213 001 Second ambient light sensor to display panel cable included in Cable Kit not illustrated M07101 001 Second ambient light sensor to hub board cable included in Cable Kit not illustrated M07101 001 Cable Kit To identify the conten...

Page 33: ...microphone module to hub board cable Bracket Kit To identify the Bracket Kit components use this illustration and table Table 3 4 Bracket Kit component descriptions and part numbers Item Component Spare part number Bracket Kit includes M08556 001 1 Memory cover 2 Solid state drive cover 3 USB bracket 4 Fingerprint reader bracket SIM tray not illustrated Plastics Kit To identify the Plastics Kit co...

Page 34: ...Table 3 6 Miscellaneous part descriptions and part numbers Component Spare part number AC adapters 65 W nPFC USB C RC 1 8 m 5 9 ft L32392 001 65 W nPFC USB C travel adapter L21487 001 45 W nPFC SMART RC 4 5 mm nonslim 741727 001 45 W nPFC USB C RC 1 8 m 5 9 ft L43407 001 45 W nPFC wall mount USB C 1 8 m 5 9 ft Screw Kit M07205 001 Power adapter duckhead C5NS South Korea L50818 001 North America L5...

Page 35: ...4 001 Japan L19365 001 North America L19367 001 People s Republic of China L19368 001 South Africa L19369 001 South Korea L19366 001 Switzerland L19370 001 Taiwan L19372 001 Thailand L19371 001 The United Kingdom L19373 001 Power cord C5 conventional 1 8 m 6 0 ft Argentina L19357 002 Australia L19358 002 Brazil L19359 002 Denmark L19360 002 Europe Austria Belgium Finland France Germany the Netherl...

Page 36: ...a L22327 001 Brazil L30812 001 Denmark L22322 001 Europe Austria Belgium Finland France Germany the Netherlands Norway and Sweden L22321 001 India L22624 001 Israel L22323 001 Italy L30813 001 Japan L22330 001 North America L22319 001 People s Republic of China L21930 001 920689 014 South Africa L22325 001 South Korea L22328 001 Switzerland L22324 001 Taiwan L22329 001 Thailand L22326 001 United K...

Page 37: ...um Finland France Germany the Netherlands Norway and Sweden L36818 001 India L36820 001 Israel L36819 001 Italy L44788 001 North America L36822 001 People s Republic of China L36823 001 South Africa L36824 001 Switzerland L36825 001 Taiwan L36827 001 Thailand L36826 001 United Kingdom L36828 001 Miscellaneous parts 27 ...

Page 38: ...rts Using excessive force during disassembly and reassembly can damage plastic parts Cables and connectors Handle cables with extreme care to avoid damage IMPORTANT When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Apply only the tension required to unseat or seat the cables during rem...

Page 39: ...troy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD might not appear to be affected at all and can work perfectly throughout a normal cycle The device might function normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into ...

Page 40: ...nductive or approved containers or packaging Keep electrostatic sensitive parts in their containers until they arrive at static free stations Place items on a grounded surface before removing them from their container Always be properly grounded when touching a sensitive component or assembly Avoid contact with pins leads or circuitry Place reusable electrostatic sensitive parts from assemblies in...

Page 41: ...c safe materials when fixtures must directly contact dissipative surfaces Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene foam Use conductive field service tools such as cutters screwdrivers and vacuums Avoid contact with pins leads or circuitry Recommended materials and equipment HP recommends certain materials and equipment to prevent sta...

Page 42: ...ic free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is...

Page 43: ...en instructions You must remove replace or loosen as many as 8 screws when you service Customer Self Repair parts Make special note of each screw size and location during removal and replacement Preparation for disassembly To prepare to disassemble the computer use these steps See Removal and replacement procedures preliminary requirements on page 28 for initial safety procedures 1 Turn off the co...

Page 44: ...al procedures Memory modules To remove the memory modules use this procedure and illustration Table 5 2 Memory module descriptions and part numbers Description Spare part number 32 GB DDR4 3200 M09713 001 16 GB DDR4 3200 L67710 001 8 GB DDR4 3200 L46598 001 4 GB DDR4 3200 L83673 001 Memory module cover included in Bracket Kit M08556 001 34 Chapter 5 Removal and replacement procedures for Customer ...

Page 45: ...e bottom cover Bottom cover on page 33 3 Disconnect the battery cable from the system board see Battery on page 43 If you are replacing a memory module remove the existing memory module 1 Use the tab 1 to lift the cover off the memory modules 2 The cover is held in place by clips on the system board Component replacement procedures 35 ...

Page 46: ...nly Do not touch the components on the memory module To protect a memory module after removal place it in an electrostatic safe container To install a memory module 1 Align the notched edge of the module with the tab in the slot 1 and then press the module into the slot at an angle until it is seated 2 2 Press down on the module until the side retention clips snap into place 3 36 Chapter 5 Removal...

Page 47: ...dule authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 33 ...

Page 48: ...ack WLAN antenna cable connects to the WLAN module 1 Aux terminal 3 If the WLAN antenna is not connected to the terminal on the WLAN module install a protective sleeve on the antenna connector as shown in the following illustration Reverse this procedure to install the WLAN module WWAN module To remove the WWAN module use this procedure and illustration 38 Chapter 5 Removal and replacement procedu...

Page 49: ...emoving the WWAN module follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 33 2 Remove the bottom cover Bottom cover on page 33 3 Disconnect the battery cable from the system board see Battery on page 43 Remove the WWAN module 1 Disconnect the WWAN antenna cables 1 from the terminals on the WWAN module 2 Remove the Phillips M2 0 2 0 screw 2 that secures t...

Page 50: ...Optane memory L85366 001 256 GB PCIe TLC self encrypting drive SED M07245 001 256 GB PCIe value L85354 001 128 GB PCIe TLC M06792 001 Solid state drive cover included in Bracket Kit M08556 001 Before removing the solid state drive follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 33 2 Remove the bottom cover Bottom cover on page 33 3 Disconnect the batte...

Page 51: ...1 Remove the Phillips M2 0 2 5 screw 1 that secures the drive to the computer 2 Pull the drive away from the socket to remove it 2 Component replacement procedures 41 ...

Page 52: ...e system board near the sides of the solid state drive To install the solid state drive reverse the removal procedures NOTE Solid state drives are designed with a notch to prevent incorrect insertion 42 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 53: ...r hp com select your country or region and then follow the on screen instructions You must remove replace or loosen as many as 53 screws when you service the parts described in this chapter Make special note of each screw size and location during removal and replacement Preparation for disassembly To remove and replace computer components use these procedures See Removal and replacement procedures...

Page 54: ... 1 Prepare the computer for disassembly Preparation for disassembly on page 33 2 Remove the bottom cover Bottom cover on page 33 WARNING To reduce potential safety issues use only the user replaceable battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP IMPORTANT Removing a battery that is the sole power source for the computer can cause...

Page 55: ...nd part number Description Spare part number RTC battery L13694 001 Before removing the RTC battery follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 33 2 Remove the bottom cover Bottom cover on page 33 3 Remove the battery see Battery on page 43 Remove the RTC battery 1 Disconnect the battery cable from the system board 1 Component replacement procedure...

Page 56: ...ing the speakers follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 33 2 Remove the bottom cover Bottom cover on page 33 3 Disconnect the battery cable from the system board see Battery on page 43 Remove the speakers 1 Disconnect the speaker cable from the system board 1 2 Remove the cable between the speakers from the clips along the bottom of the batter...

Page 57: ...able Kit M07101 001 Before removing the card reader board follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 33 2 Remove the bottom cover Bottom cover on page 33 3 Remove the battery see Battery on page 43 4 Remove the left speaker see Speakers on page 46 Remove the card reader board 1 Disconnect the cable from the reverse ZIF connector on the card reader...

Page 58: ...ving the power connector cable follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 33 2 Remove the bottom cover Bottom cover on page 33 3 Disconnect the battery see Battery on page 43 Remove the power connector cable 1 Disconnect the cable from the system board 1 and then remove the cable from the clip 2 Remove the Phillips M2 0 4 0 screw 2 that secures th...

Page 59: ...08556 001 Before removing the USB board follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 33 2 Remove the bottom cover Bottom cover on page 33 3 Disconnect the battery cable from the system board see Battery on page 43 Remove the USB board 1 Disconnect the smaller cable from the USB board 1 2 Disconnect the larger cable from the ZIF connector on the USB ...

Page 60: ...racket included in Bracket Kit M08556 001 Before removing the fingerprint reader board follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 33 2 Remove the bottom cover Bottom cover on page 33 3 Remove the battery see Battery on page 43 Remove the fingerprint reader board 1 Remove the Phillips M2 0 2 0 screw 1 that secures the fingerprint reader bracket to ...

Page 61: ...follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 33 2 Remove the bottom cover Bottom cover on page 33 3 Remove the battery see Battery on page 43 Remove the touchpad 1 Disconnect the system board cable from the ZIF connector on the touchpad 1 2 Disconnect the middle cable from the ZIF connector on the touchpad 2 3 Disconnect the touchpad button board ca...

Page 62: ...NFC module 1 8 Peel the system board cable from the side of the touchpad 2 9 Remove the five Phillips M1 6 1 8 screws 3 that secure the touchpad to the computer 10 Remove the touchpad from the computer 4 Reverse this procedure to install the touchpad 52 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 63: ...ge 33 2 Remove the bottom cover Bottom cover on page 33 3 Remove the battery see Battery on page 43 Remove the NFC module 1 Disconnect the system board cable from the ZIF connector on the NFC module 1 2 Disconnect the touchpad cable from the reverse ZIF connector on the NFC module 2 3 Use a tool to release the module 3 and then remove the module from the computer 4 The module is secured with adhes...

Page 64: ...cables from the clips on the side of the fan 1 2 Disconnect the fan cable from the system board 2 3 Loosen the three Phillips captive screws 3 that secure the fan to the computer and then remove the fan from the computer 4 Reverse this procedure to install the fan assembly Heat sink To remove the heat sink use these procedures and illustrations Table 6 11 Heat sink descriptions and part numbers De...

Page 65: ...er on page 33 3 Disconnect the battery cable from the system board see Battery on page 43 Remove the heat sink 1 In the order indicated on the heat sink loosen the four captive Phillips screws 1 that secure the heat sink to the computer 2 Remove the heat sink from the computer 2 Component replacement procedures 55 ...

Page 66: ...r System board includes processor All system boards use the following part numbers xxxxxx 001 Non Windows operating system xxxxxx 601 Windows 10 operating system System board with integrated Intel Core i7 1165G7 processor M36402 xx1 System board with integrated Intel Core i5 1135G7 processor M36401 xx1 Before removing the system board follow these steps 1 Prepare the computer for disassembly Prepa...

Page 67: ... cable 1 Camera cable 2 Antenna cables from the WWAN module select products only 3 Antenna cables from the WLAN module 4 Larger USB cable from the USB board ZIF 5 Speaker cable 6 Small USB cable from the USB board 7 Display cable 8 Keyboard cable ZIF 9 Card reader cable ZIF 10 Touchpad cable ZIF 11 Keyboard backlight cable ZIF select products only 12 RTC battery cable 13 NFC module cable ZIF selec...

Page 68: ...acket is available in the Plastics Kit as spare part number M07215 001 3 Remove the two Phillips M2 0 4 0 screws 1 and the three Phillips M2 0 2 0 screws 2 that secure the system board to the computer 4 Remove the SIM card insert from the computer 3 58 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 69: ...ilable only at the subcomponent level Before removing the display panel follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 33 2 Remove the bottom cover Bottom cover on page 33 3 Disconnect the battery cable from the system board see Battery on page 43 4 Remove the power connector cable Power connector cable on page 48 Remove the display assembly 1 Disconn...

Page 70: ... side of the fan 7 4 Remove the six Phillips M2 5 4 0 screws 1 that secure the display assembly to the computer 5 Rotate the display to open the hinges 2 6 Separate the display assembly from the computer 3 7 If you need to replace display assembly subcomponents 60 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 71: ...t light sensor M07166 001 RGB camera M07100 001 Microphone module only no camera module 8 If you need to remove the hinge cover from the display enclosure a Remove the Phillips M1 6 3 0 screw 1 that secures the hinge cover to the display b Slide the hinge cover 2 rotate the bottom of the cover up and then remove it from the display 3 c Note the location of all cables hidden by the hinge cover so t...

Page 72: ...hillips M2 0 10 0 screws 1 from each hinge b Remove the hinges from the display 2 The hinges are available in the Hinge Kit as spare part number M07104 001 10 If you need to remove the display panel 62 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 73: ...around the tweezers 2 as you continue to pull the tape out from behind the display panel 3 You must pull the tape multiple times before it is completely removed c Rotate the display panel over and place it next to the display enclosure 4 Display panels are available as the following spare part numbers M36316 001 1000 nit panel M36314 001 250 nit panel Touch on Panel TOP M36315 001 250 nit panel M3...

Page 74: ... b Starting near the bottom of the inside of the display back cover 2 install the adhesive strips on both the left and right sides by aligning them with the groove on the edge of cover 3 c Peel the protective layer from the top of the adhesive strips 4 d Install the previously selected alignment tools onto the upper left and right corners of the display rear cover 5 64 Chapter 6 Removal and replac...

Page 75: ...per corners of the panel are positioned up against the insides of the alignment tools The double sided adhesive strips are available as spare part number M14479 001 f Remove the alignment tool g Replace the bezel by pressing along the bottom sides and then top of the bezel to snap it into place Component replacement procedures 65 ...

Page 76: ...own on a table j Leave the computer upside down on the table for 20 minutes to allow the adhesive to set k Position the computer upright on a table l Leave the computer upright on the table for 10 minutes to be sure that the panel sits correctly in the display 66 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 77: ...nnect the display cable from the ZIF connector 1 on the hub board b Disconnect the camera cable from the ZIF connector 2 on the hub board c Disconnect the smaller cables from the reverse ZIF connectors on the hub board 3 4 d Use a tool 5 to release the board from the display rear cover 6 The hub board is available as spare part number M07211 001 in models with an IR camera and M07210 001 in models...

Page 78: ...ient light sensor is available as spare part number M07212 001 14 If you need to remove the second ambient light sensor from the display disconnect the cables from the ZIF connectors on the board 1 and then remove the sensor from the computer 2 The second ambient light sensor is available as spare part number M07213 001 68 Chapter 6 Removal and replacement procedures for authorized service provide...

Page 79: ...ng third microphone 16 If you need to remove the camera module Use a tool 1 to lift up evenly across the module and peel the module up from the display back cover 2 and then disconnect the cable from the reverse ZIF connector on the module 3 The camera module is available as spare part number M07216 001 for RGB cameras and M08549 001 for IR cameras NOTE For installation note that the cable routes ...

Page 80: ...display panel cable is available as spare part number M07203 001 18 If you need to remove the camera cable disconnect the cable from the ZIF connector on the hub board 1 and then peel the cable off the inside of the display back cover to remove it 2 The camera cable is available in the Cable Kit as spare part number M07101 001 70 Chapter 6 Removal and replacement procedures for authorized service ...

Page 81: ...e bottom of the cover 2 3 and then remove the antennas and cables 4 20 If you need to remove the WWAN antenna cables peel the antennas off the inside of the display back cover 1 remove the cables from the clips in the back 2 and near the hinge on the display back cover 3 and then remove the antennas and cables 4 Component replacement procedures 71 ...

Page 82: ...he ambient light sensor board 1 and hub board 2 and then peel the cable off the inside of the display back cover to remove it 3 The ambient light sensor cable is available in the Cable Kit as spare part number M07101 001 72 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 83: ...7101 001 Display back covers are available as the following spare part numbers M36307 001 Models with WWAN Touch on Panel TOP 250 nits M36308 001 Models with WWAN privacy 400 nits M36305 001 Models without WWAN Touch on Panel TOP 250 nits M36306 001 Models without WWAN privacy 400 nits 23 Use the following illustration to determine proper cable routing The WWAN antenna cables and display cable rou...

Page 84: ... xx1 Table 6 14 Spare part country codes For use in country or region Spare part number For use in country or region Spare part number For use in country or region Spare part number Belgium A41 Hungary 211 Saudi Arabia 171 Brazil 201 Iceland DD1 Slovenia BA1 Bulgaria 261 India D61 South Korea AD1 Chile 161 Israel BB1 Spain 071 Czech Republic Slovakia FL1 Italy 061 Switzerland BG1 Denmark 081 Japan...

Page 85: ...n press enter or use a pointing device to select the item To scroll up and down select the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key on the keyboard To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions To exit Computer Setup choose one of the following meth...

Page 86: ...omputer Setup See Using Computer Setup on page 75 2 Select Main and then select System Information 3 To exit Computer Setup menus without saving your changes select Main select Ignore Changes and Exit and then select Yes NOTE If you are using arrow keys to highlight your choice you must then press enter To check for later BIOS versions see Preparing for a BIOS update on page 76 Preparing for a BIO...

Page 87: ...instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 Type file in the taskbar search box and then select File Explorer 2 Select your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder that contains the update 4 Double click the file...

Page 88: ...etup See Using Computer Setup on page 75 2 Select Security select TPM Embedded Security and then follow the on screen instructions Using HP Sure Start select products only Select computer models are configured with HP Sure Start a technology that monitors the computer s BIOS for attacks or corruption If the BIOS becomes corrupted or is attacked HP Sure Start automatically restores the BIOS to its ...

Page 89: ...s NOTE If computer storage is 32 GB or less Microsoft System Restore is disabled by default Using the HP Cloud Recovery Download Tool to create recovery media select products only You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive For details Go to http www hp com support search for HP Cloud Recovery and then select the result that matches the...

Page 90: ...original operating system and software programs that were installed at the factory On select products it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool For details see Using the HP Cloud Recovery Download Tool to create recovery media select products only on page 79 NOTE If you cannot create recovery media yourself contact support to obtain recovery discs Go...

Page 91: ...t and then follow the on screen instructions Using HP Sure Recover select products only Select computer models are configured with HP Sure Recover a PC operating system OS recovery solution built into the hardware and software HP Sure Recover can fully restore the HP OS image without installed recovery software Using HP Sure Recover an administrator or user can restore the system and install Lates...

Page 92: ...res hardware replacement a 24 digit failure ID code is generated for select component tests For interactive tests such as keyboard mouse or audio and video palette you must perform troubleshooting steps before you can receive a failure ID You have several options after you receive a failure ID Click Next to open the Event Automation Service EAS page where you can log the case or Scan the QR code w...

Page 93: ...est that you want to run and then follow the on screen instructions NOTE To stop a diagnostic test select Cancel Downloading HP PC Hardware Diagnostics Windows The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only You must use a Windows computer to download this tool because only exe files are provided Downloading the latest HP PC Hardware Diagnostics Windows...

Page 94: ...is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components NOTE For Windows 10 S computers you must use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only exe files are provided For more information see Downloadi...

Page 95: ...dware Diagnostics UEFI downloading instructions are provided in English only and you must use a Windows computer to download and create the HP UEFI support environment because only exe files are provided Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive follow this procedure 1 Go to http www hp com go ...

Page 96: ...upport 2 Select Software and Drivers select your type of product enter the product name or number in the search box that is displayed select your computer and then select your operating system 3 In the Diagnostics section follow the on screen instructions to select and download the Remote UEFI version for the product Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP P...

Page 97: ...omization selections 4 Select Main and then Save Changes and Exit to save your settings Your changes take effect when the computer restarts Using Remote HP PC Hardware Diagnostics UEFI settings select products only 87 ...

Page 98: ...ght 250 nits nontouch or touch 19 2 mm 0 76 in Weight 400 nit nontouch panel 1 41 kg 3 1 lbs 250 nit touch panel 1 55 kg 3 41 lbs Input power Operating voltage and current 19 5 V dc 2 31 A 45 W 19 5 V dc 3 33 A 65 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressur...

Page 99: ...m 50 8 mm 50 8 mm 50 8 mm 50 8 mm Width 28 9 mm 28 9 mm 28 9 mm 28 9 mm 28 9 mm Weight 10 g 10 g 10 g 10 g 10 g Interface type PCIe PCIe PCIe PCIe PCIe Ready time maximum to not busy 1 0 ms 1 0 ms 1 0 ms 1 0 ms 1 0 ms Access times logical 1 0 ms 0 1 ms 0 1 ms 0 1 ms 0 1 ms Transfer rate Sequential read up to 2150 MB s up to 2150 MB s up to 2150 MB s up to 2150 MB s up to 2150 MB s Random read Up t...

Page 100: ...ng temperature 0 C to 70 C 32 F to 158 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications can differ slightly NOTE Certain restrictions and exclusions apply Contact support for details 90 Chapter 10 Specifications ...

Page 101: ...ase before beginning steps in this chapter Current BIOS steps Use these instructions to restore nonvolatile memory 1 Follow these steps to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then quickly press esc NOTE If the system ha...

Page 102: ...hours 2 Complete one of the following Remove and retain the storage drive or Clear the drive contents by using a third party utility designed to erase data from an SSD or Clear the contents of the drive by using the following BIOS Setup Secure Erase command option steps If you clear data using Secure Erase you cannot recover it a Turn on or restart the computer and then quickly press esc b Select ...

Page 103: ...OS or by changing the Windows date time This memory is not write protected Controller NIC EEPROM 64 KB not customer accessible No Yes Stores NIC configuration and NIC firmware NIC EEPROM is programmed using a utility from the NIC vendor that can be run from DOS A utility must be used to write data to this memory and is available from the NIC vendor Writing data to this ROM in an inappropriate mann...

Page 104: ...ting the firmware Only firmware updates digitally signed by Intel can be applied using this utility Bluetooth flash select products only 2 megabits No Yes Stores Bluetooth configuration and firmware Bluetooth flash is programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility must be used for writing data to this...

Page 105: ...ic system diagnostics The UEFI BIOS provides functionality beyond that of the legacy BIOS In addition the UEFI BIOS works to initialize the computer s hardware before loading and executing the OS the runtime environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more deta...

Page 106: ...ar or delete all Secure Boot Keys a Turn on or restart the computer and then quickly press esc b Select the Security menu select Secure Boot Configuration and then follow the on screen instructions c At the Secure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follow the on screen instructions to continue Using HP Sure Start select products only Select computer...

Page 107: ...power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 V ac or 250 V ac as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an...

Page 108: ...lexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF three conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV three conductor 0 75 mm conductor size Power c...

Page 109: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP website at http www hp com recycle 99 ...

Page 110: ...are part number 20 display components 8 display panel illustrated 20 spare part number 20 docks spare part numbers 24 E electrostatic discharge ESD 28 29 preventing damage 28 29 30 F fan removal 53 spare part number 53 fingerprint reader board removal 50 spare part numbers 50 fingerprint reader bracket illustrated 23 fingerprint reader insert illustrated 23 G grounding methods 28 29 30 guidelines ...

Page 111: ...rsonal data from volatile system memory 91 restoring 79 restoring and recovery methods 80 right side components 6 S Screw Kit spare part number 24 sensors product description 3 serial number computer 15 service labels locating 15 setup utility navigating and selecting 75 restoring factory settings 75 SIM card insert illustrated 23 SIM card inserting 16 smart card insert illustrated 23 solid state ...

Page 112: ...WWAN module removal 38 spare part numbers 38 102 Index ...