NOTE:
To stop a diagnostic test, select Cancel.
Accessing HP PC Hardware Diagnostics Windows from Support Assistant
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support
Assistant.
1.
Type
support
in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2.
Select Troubleshooting and fixes.
3.
Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
4.
When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-
screen instructions.
NOTE:
To stop a diagnostic test, select Cancel.
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu.
1.
Select the Start button.
2.
Right-click HP PC Hardware Diagnostics for Windows, select More, and then select Run as
administrator.
3.
When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-
screen instructions.
NOTE:
To stop a diagnostic test, select Cancel.
Downloading HP PC Hardware Diagnostics Windows
The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You must
use a Windows computer to download this tool because only .exe files are provided.
Downloading the latest HP PC Hardware Diagnostics Windows version from HP
To download HP PC Hardware Diagnostics Windows from HP, follow these steps.
1.
Go to
http://www.hp.com/go/techcenter/pcdiags
. The HP PC Diagnostics home page is displayed.
2.
Select Download HP Diagnostics Windows, and then select the specific Windows diagnostics version to
download to your computer or a USB flash drive.
The tool downloads to the selected location.
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store
You can download the HP PC Hardware Diagnostics Windows from the Microsoft Store.
1.
Select the Microsoft Store app on your desktop or enter
Microsoft Store
in the taskbar search box.
2.
Enter
HP PC Hardware Diagnostics Windows
in the Microsoft Store search box.
3.
Follow the on-screen directions.
Using HP PC Hardware Diagnostics Windows (select products only)
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