HP EliteBook 8560p, Maintenance And Service Manual

Page 1: ...HP EliteBook 8560p Notebook PC HP ProBook 6560b Notebook PC Maintenance and Service Guide ...

Page 2: ...trademarks of Microsoft Corporation in the United States and or other countries SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warrant...

Page 3: ...llow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety o...

Page 4: ...iv Safety warning notice ...

Page 5: ...ht 23 Bottom 24 3 Illustrated parts catalog 26 Service tag 26 Computer major components 27 Display components 35 Plastics Kit 37 Cable Kit 38 Mass storage devices 39 Miscellaneous parts 40 Sequential part number listing 41 4 Removal and replacement procedures 53 Preliminary replacement requirements 53 Tools required 53 Service considerations 53 Plastic parts 53 Cables and connectors 54 v ...

Page 6: ...73 Memory modules 74 WWAN module 76 WLAN module 78 Bluetooth module 83 Modem module 85 Fan 87 Heat sink 89 Processor 93 Keyboard 95 Bottom cover 97 Speaker assembly 101 RJ 11 jack cable 103 Function board 105 USB board 107 System board 108 Display assembly and components whole hinge up cable antennas hinges enclosure 113 5 Computer Setup BIOS and System Diagnostics 123 Using Computer Setup 123 Sta...

Page 7: ...vice Manager 136 7 Backup and recovery 137 Windows 7 137 Backing up your information 138 Performing a system recovery 138 Using the Windows recovery tools 139 Using f11 recovery tools 139 Using a Windows 7 operating system DVD purchased separately 140 Windows Vista 141 Backing up your information 141 Performing a recovery 142 Using the Windows recovery tools 142 Using f11 recovery tools 143 Using ...

Page 8: ...viii ...

Page 9: ... to 3 30 processor 3 MB L3 cache 4 threads 2520M 2 50 GHz Turbo up to 3 20 processor 3 MB L3 cache 4 threads 2410M 2 30 GHz Turbo up to 2 90 processor 3 MB L3 cache 4 threads Intel Core i3 processors Dual Core not available with iAMT Intel QM67 chipset 2310M 2 10 GHz processor 3 MB L3 cache Intel Celeron processor Dual Core B810 1 60 GHz processor 2 MB L3 cache 2 threads Chipset Mobile Intel HM65 ...

Page 10: ...ra 39 6 cm 15 6 in HD anti glare LED SVA 1600x900 with camera 39 6 cm 15 6 in HD anti glare LED SVA 1366x768 with camera and WWAN 39 6 cm 15 6 in HD anti glare LED WVA 1600x900 with camera and WWAN Support privacy filter Memory Two customer accessible upgradeable memory module slots supporting up to 16 GB of RAM Supports dual channel memory PC3 10600 1333 MHz DDR3 Supports the following configurat...

Page 11: ...7 mm SATA optical drives DVD ROM DVD RW SuperMulti DL with LightScribe Blu ray ROM DVD RW SuperMulti DL with Lightscribe Supports the following 9 5 mm SATA hard drive 500 GB 7200 rpm Supports the following 12 7 mm SATA optical drive Blu ray R RE DVD RW SuperMulti DL Drive Microphone Integrated dual array microphone webcam models only Integrated mono non webcam models Audio HP SRS Premium Sound HP ...

Page 12: ... 11 a b g n 2 2 Intel Centrino Advanced N 6205 2 2 a b g n Intel Centrino Wireless N 1000 1 2 b g n Atheros 802 11 a b g n 3 3 Intel Centrino Ultimate N 6300 3 3 a b g n Integrated WWAN options by way of wireless module Two WWAN antennas built into display assembly world wide 5 band in WWAN panels only Subscriber identity module SIM security customer accessible in battery bay Supports no WWAN opti...

Page 13: ... Secondary battery connector Docking connector Docking HP Docking Station HP Advanced Docking Station Keyboard pointing devices Keyboard with numeric keypad Dual point Spill resistant design Full chiclet keyboard Touchpad includes on off button supports 2 way scroll with legend taps enabled by default 2 finger scrolling and zoom enabled by default Power requirements Smart AC adapter with localized...

Page 14: ...crosoft Basics Windows 7 Professional 64 with Microsoft Basics Windows 7 Home Premium 64 with Microsoft Basics Windows 7 Home Premium 32 with Microsoft Basics Windows Vista Home Basic 32 with Microsoft Basics Novell SuSE Linux SLED 11 FreeDOS Preinstalled with Microsoft Office Windows 7 Professional 32 with Microsoft Office 2010 Starter Windows 7 Professional 32 with Microsoft Office 2010 Personal...

Page 15: ...ndows 7 Premium 64 with Microsoft Office 2010 Professional Windows 7 Starter with Microsoft Office 2010 Starter Windows 7 Home Basic 32 with Microsoft Office 2010 Starter Windows Vista Basic 32 with Microsoft Office 2010 Starter Windows Vista Basic 32 with Microsoft Office 2010 Personal Windows Vista Basic 32 with Microsoft Office 2010 Home Business Windows Vista Basic 32 with Microsoft Office 201...

Page 16: ...32 64 Windows Vista Business 32 64 Windows 7 Enterprise 32 64 Windows 7 Ultimate 32 64 Certified Microsoft WHQL Novell SuSE Linux Serviceability End user replaceable parts AC adapter Battery system Hard drive Memory module Optical drive Mini PCI components WLAN WWAN SIM Modem Keyboard Bluetooth module 8 Chapter 1 Product description ...

Page 17: ...ep if the display is closed while the power is on NOTE The display switch is not visible from the outside of the computer 2 WLAN antennas 3 8560p models WLAN antennas 2 6560b models Send and receive wireless signals to communicate with wireless local area networks WLAN 3 WWAN antennas 2 select models only Send and receive wireless signals to communicate with wireless wide area networks WWAN Displa...

Page 18: ...he computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices refer to the section of the Regulatory Safety and Environmental Notices that applies to your country or region These notices are located in Help and Support Component Description 1 Internal display switch Turns off the display or initiates Sleep if the displ...

Page 19: ... To use the webcam select Start All Programs HP HP Webcam The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices refer to the section of the Regulatory Safety and Environmental Notices that applies to your country or region These notices are located in Help and S...

Page 20: ...he TouchPad on and off 4 TouchPad Moves the pointer and selects or activates items on the screen NOTE Vertical scrolling is supported on the right edge of the TouchPad 5 Left TouchPad button Functions like the left button on an external mouse 6 Right pointing stick button select models only Can be used with the pointing stick and functions like the right button on an external mouse 7 Right TouchPa...

Page 21: ... computer Component Description 1 TouchPad on off light Amber The TouchPad is off Off The TouchPad is on 2 Caps lock light On Caps lock is on 3 Power light On The computer is on Blinking The computer is in the Sleep state Off The computer is off or in Hibernation Top 13 ...

Page 22: ...e computer is on Off The computer is off or in Hibernation NOTE For more information refer to HP QuickWeb in this guide and to the HP Quickweb software Help 6 Mute light Amber Computer sound is off Off Computer sound is on 7 Calculator light On The Windows calculator function is on Blinking The Windows calculator has been activated 8 Num lock light On Num lock is on 14 Chapter 2 External component...

Page 23: ...Buttons and fingerprint reader NOTE Refer to the illustration that most closely matches your computer Component Description 1 TouchPad on off button Turns the TouchPad on and off Top 15 ...

Page 24: ...r to the HP Notebook Reference Guide 3 Wireless button Turns the wireless feature on or off but does not establish a wireless connection 4 QuickWeb button When the computer is off or in Hibernation press the button to open HP QuickWeb When the computer is in Microsoft Windows press the button to open the default Web browser When the computer is in HP QuickWeb press the button to open the default W...

Page 25: ...st closely matches your computer Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 Function keys Execute frequently used system functions when pressed in combination with the fn key Top 17 ...

Page 26: ...isplays the Start menu 5 Menu key Displays the active program s shortcut menu same as right click menu 6 Integrated numeric keypad When the keypad has been enabled the keys can be used like an external numeric keypad 7 num lk key Enables disables the embedded numeric keypad when pressed in combination with the fn key 18 Chapter 2 External component identification ...

Page 27: ...n The computer is on Blinking The computer is in the Sleep state Off The computer is off or in Hibernation 4 Battery light Amber The computer is connected to external power and the battery is charged from 0 90 White The computer is connected to external power and the battery is charged from 90 99 Blinking amber A battery that is the only available power source has reached a low battery level When ...

Page 28: ...m Sound Left NOTE Refer to the illustration that most closely matches your computer Component Description 1 USB port Connects an optional USB device 2 USB powered charging port Connects an optional USB device 3 ExpressCard slot select models only Supports optional ExpressCards 4 Media Card Reader Supports the following digital card formats Secure Digital SD Card MultiMediaCard MMC 5 1394 port Conn...

Page 29: ...slot select models only Supports optional Smart Cards Component Description 1 USB ports 2 Connects an optional USB device 2 Media Card Reader Supports the following digital card formats Secure Digital SD Card MultiMediaCard MMC 3 1394 port Connects an optional IEEE 1394 or 1394a device such as a camcorder 4 Vents 2 Enable airflow to cool internal components NOTE The computer fan starts up automati...

Page 30: ...ar NOTE Refer to the illustration that most closely matches your computer Component Description 1 RJ 11 modem jack Connects a modem cable 2 Serial port Connects an optional device such as a serial modem mouse or printer 3 Power connector Connects an AC adapter 4 DisplayPort Connects an optional digital display device such as a high performance monitor or projector 22 Chapter 2 External component i...

Page 31: ...cts an optional computer headset microphone stereo array microphone or monaural microphone 3 SuperSpeed USB ports 2 Connect optional USB devices USB ports 2 Connect optional USB devices 4 Optical drive Reads and writes select models only to an optical disc 5 Optical drive eject button Ejects the optical drive 6 RJ 45 network jack Connects a network cable 7 Security cable slot Attaches an optional ...

Page 32: ...Bottom NOTE Refer to the illustration that most closely matches your computer 24 Chapter 2 External component identification ...

Page 33: ... fan to cycle on and off during routine operation 7 Speakers 2 Produce sound 8 Bluetooth compartment Contains a Bluetooth device 9 Wireless and memory module compartments and hard drive bay Hold an HP Mobile Broadband Module the memory modules and the hard drive NOTE To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the ...

Page 34: ...omputer Serial number s n 2 This is an alphanumeric identifier that is unique to each product Part number Product number p n 3 This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed Warranty period 4 This number describes the duration in years of the warranty period for the compu...

Page 35: ...Computer major components Computer major components 27 ...

Page 36: ...1206 001 For use in model 8560p Includes fingerprint reader and pointing stick 641207 001 Includes pointing stick no fingerprint reader 641208 001 4 Fan 641183 001 5 Heat sink includes replacement thermal material For use in models with discrete graphics 647604 001 For use in models with UMA graphics 647603 001 6 System board includes replacement thermal material and VGA support bracket For use in...

Page 37: ...1 For use in Russia and the People s Republic of China 653789 001 UMA graphics QM67 For use in all countries and regions except for Russia and the People s Republic of China 646966 001 For use in Russia and the People s Republic of China 653788 001 7 Speaker assembly 641186 001 8 Processor Intel Core i7 processors Quad Core 2720QM 2 2 GHz turbo up to 3 3 GHz processor 6 MB L3 cache 631254 005 2630...

Page 38: ...4 001 USB 3 0 board for use only in 8560p models 641185 001 12 Base enclosure includes rubber feet For use with HP ProBook 6560b computer models 644695 001 For use with HP EliteBook 8560p computer models 641182 001 13 Battery Li ion 9 cell 100 WHr 3 0 Ah 631243 001 6 cell 62 WHr 2 8 Ah 628668 001 6 cell 55 WHr 2 8 Ah long life 628670 001 6 cell 55 WHr 2 5 Ah 628666 001 3 cell 31 WHr 2 8 Ah 628664 ...

Page 39: ...ft n WiFi Adapter for use in Albania Algeria Andorra Angola Argentina Armenia Australia Austria Azerbaijan Bahrain Belarus Belgium Benin Bermuda Bhutan Bolivia Bosnia and Herzegovina Botswana Brazil the British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Cape Verde the Cayman Islands Central African Republic Chad Chile People s Republic of China Colombia Comoros Congo Cos...

Page 40: ...egal Serbia and Montenegro Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa South Korea Spain Sri Lanka St Kitts and Nevis St Lucia St Vincent and the Grenadines Suriname Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Tuvalu Uganda Ukraine the United Arab Emirates the United K...

Page 41: ...tates the US Virgin Islands Uzbekistan Vanuatu Venezuela Vietnam Yemen Zaire Zambia and Zimbabwe 630435 001 Intel Centrino Advanced N 6205 for use in Afghanistan Albania Algeria Andorra Angola Antigua and Barbuda Argentina Armenia Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegovina Botswana Brazil the British V...

Page 42: ...LightScribe 649654 001 DVD ROM Drive 649653 001 Cable Kit not illustrated see Cable Kit on page 38 for more Cable Kit spare part number information For use in HP ProBook 6560b models 646968 001 For use in HP EliteBook 8560p models 641188 001 20 Hard drive 750 GB 7200 rpm 633252 001 500 GB 7200 rpm for use in either the hard drive bay or the upgrade drive bay 634919 001 320 GB 7200 rpm Self Encrypt...

Page 43: ...Display components Display components 35 ...

Page 44: ...r use with HP EliteBook 8560p models 647601 001 Microphone module For use in HP ProBook 6560b models 647600 001 For use in HP EliteBook 8560p models includes keyboard light 647602 001 5 Display Cable Kit For use in HP ProBook 6560b models with HD displays 646969 001 For use in HP ProBook 6560b models with HD displays 646970 001 For use in HP EliteBook 8560p models with HD displays 641194 001 For u...

Page 45: ...models Included in Display Panel Support Kit for use in HP ProBook 8560p models 641201 001 657829 001 Display Panel Support Kit includes WLAN antennas WWAN antennas and display enclosure For use in HP ProBook 8560p models 657829 001 For use in HP ProBook 6560b models 657831 001 Plastics Kit Item Description Spare part number Plastics Kit for use in HP ProBook 6560b models 646971 001 Plastics Kit f...

Page 46: ...HP ProBook 6560b models 646968 001 For use in HP EliteBook 8560p models 641188 001 1 WWAN antennas 2 WLAN antennas 3 Multiple Input Multiple Output MIMO antenna 4 Power connector cable 5 Bluetooth module cable 6 RJ 11 jack cable 38 Chapter 3 Illustrated parts catalog ...

Page 47: ...e 649654 001 DVD ROM Drive 649653 001 Hard drive 750 GB 7200 rpm 633252 001 500 GB 7200 rpm for use in either the hard drive bay or the upgrade drive bay 634919 001 320 GB 7200 rpm Self Encrypting Drive SED 626978 001 320 GB 7200 rpm 641672 001 250 GB 7200 rpm 635225 001 160 GB solid state drive 649652 001 128 GB solid state drive 649651 001 Hard Drive Hardware Kit includes hard drive bracket and ...

Page 48: ... D61 For use in Israel 490371 BB1 For use in Italy 490371 061 For use in Japan 490371 291 For use in the People s Republic of China 490371 AA1 For use in South Africa 490371 AR1 For use in South Korea 490371 AD1 For use in Switzerland 490371 111 For use in Taiwan 490371 AB1 For use in the United Kingdom 490371 031 For use in the United States 490371 001 Rubber Kit includes rubber feet and display ...

Page 49: ...aria Canada Cayman Islands Chile the People s Republic of China Colombia Costa Rica Croatia Cyprus Czech Republic Denmark Dominican Republic Ecuador Egypt El Salvador Estonia Finland France French Guiana Georgia Germany Ghana Greece Guadeloupe Guam Guatemala Haiti Honduras Hong Kong Hungary Iceland India Indonesia Ireland Israel Italy Ivory Coast Jamaica Japan Jordan Kenya South Korea Kuwait Kyrgy...

Page 50: ...ia and Montenegro Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa South Korea Spain Sri Lanka Swaziland Sweden Switzerland Taiwan Tajikistan Tanzania Thailand Togo Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Tuvalu Uganda United Arab Emirates United Kingdom Uruguay Uzbekistan Vanuatu Venezuela Vietnam Yemen Zaire Zambia and Zimbabwe 593530 001 Int...

Page 51: ...akistan Palau Panama Papua New Guinea Paraguay Puerto Rico Peru Philippines Poland Portugal Qatar Republic of Moldova Romania Russia Rwanda Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia and Montenegro Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa South Korea Spain Sri Lanka St Kitts and Nevis St Lucia St Vincent and the Grenadines Sur...

Page 52: ...ongolia Montenegro Morocco Mozambique Namibia Nauru Nepal the Nether Antilles the Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Puerto Rico Peru Philippines Poland Portugal Qatar Republic of Moldova Romania Russia Rwanda Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia and Montenegro Seychelles Sierra Leone Singapore S...

Page 53: ...ds Somalia South Africa South Korea Spain Sri Lanka St Kitts and Nevis St Lucia St Vincent and the Grenadines Suriname Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Tuvalu Uganda Ukraine the United Arab Emirates the United Kingdom Uruguay the United States the US Virgin Islands Uzbekistan Vanuatu Venezuela Vietnam ...

Page 54: ...r use in HP ProBook 6560b models in Hungary includes keyboard and pointing stick cables 641179 251 Keyboard with pointing stick for use in HP ProBook 6560b models in Russia includes keyboard and pointing stick cables 641179 261 Keyboard with pointing stick for use in HP ProBook 6560b models in Bulgaria includes keyboard and pointing stick cables 641179 281 Keyboard with pointing stick for use in H...

Page 55: ...180 071 Keyboard without pointing stick for use in HP ProBook 6560b models in Spain includes keyboard cable 641180 081 Keyboard without pointing stick for use in HP ProBook 6560b models in Denmark includes keyboard cable 641180 091 Keyboard without pointing stick for use in HP ProBook 6560b models in Norway includes keyboard cable 641180 121 Keyboard without pointing stick for use in HP ProBook 65...

Page 56: ...le 641180 DW1 Keyboard without pointing stick for use in HP ProBook 6560b models in the French Arabic region includes keyboard cable 641181 001 Keyboard with pointing stick for use in HP EliteBook 8560p models in the United States includes keyboard and pointing stick cables 641181 031 Keyboard with pointing stick for use in HP EliteBook 8560p models in the United Kingdom includes keyboard and poin...

Page 57: ... HP EliteBook 8560p models in Belgium includes keyboard and pointing stick cables 641181 A81 Keyboard with pointing stick for use in HP EliteBook 8560p models in the Czech Republic includes keyboard and pointing stick cables 641181 AB1 Keyboard with pointing stick for use in HP EliteBook 8560p models in Taiwan includes keyboard and pointing stick cables 641181 AD1 Keyboard with pointing stick for ...

Page 58: ...s double sided tape 641197 001 Display bezel for use with HP ProBook 6560b models without a webcam bezel includes double sided tape 641198 001 Display bezel for use with HP EliteBook 8560p models with a webcam 641199 001 Display bezel for use with HP EliteBook 8560p models without a webcam 641200 001 RTC battery 641201 001 Display enclosure for use in 8560p models 641202 001 Display enclosure for ...

Page 59: ...968 001 Cable Kit for use in HP ProBook 6560b models see Cable Kit on page 38 for more Cable Kit spare part information 646969 001 Display Cable Kit for use in HP ProBook 6560b models with HD displays 646976 001 Display panel 39 6 cm 15 6 in FHD anti glare LED WVA LVDS 646978 001 Display panel 39 6 cm 15 6 in HD anti glare LED SVA LVDS 646977 001 Display panel 39 6 cm 15 6 in HD anti glare LED LVD...

Page 60: ...es and regions except for Russia and the People s Republic of China 653788 001 System board for use in HP EliteBook 8560p computers with UMA graphics use in Russia and the People s Republic of China 653789 001 System board for use in HP EliteBook 8560p computers with discrete graphics use in Russia and the People s Republic of China 654129 001 System board for use in HP ProBook 6560b computers wit...

Page 61: ... some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressu...

Page 62: ...erting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in...

Page 63: ...ons Keep components in their electrostatic safe containers until you are ready to install them Use nonmagnetic tools Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The...

Page 64: ...nd that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field...

Page 65: ...e between the operator and ground To be effective the conductive strips must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistanc...

Page 66: ...e computer serial number and model description provided on the service tag Product name 1 This is the product name affixed to the front of the computer Serial number s n 2 This is an alphanumeric identifier that is unique to each product Part number Product number p n 3 This number provides specific information about the product s hardware components The part number helps a service technician to d...

Page 67: ...e feet are included in the Rubber Kit spare part number 646608 001 for HP ProBook 6560b models and 641192 001 for HP EliteBook 8560p models There are 5 rubber feet that attach to the base enclosure in the locations illustrated below Component replacement procedures 59 ...

Page 68: ...rnation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery 1 Position the computer upside down on a flat surface with the battery bay toward you 2 Slide...

Page 69: ...ber Display panels 39 6 cm 15 6 in FHD anti glare LED WVA LVDS 646976 001 39 6 cm 15 6 in HD anti glare LED WVA LVDS 646977 001 39 6 cm 15 6 in HD anti glare LED SVA LVDS 646978 001 Display bezels For use in HP ProBook 6560b models with a webcam bezel includes double sided tape 641196 001 For use in HP ProBook 6560b models without a webcam bezel includes double sided tape 641197 001 For use in HP ...

Page 70: ... up with the front toward you 2 Open the computer as far as possible 3 To replace the display bezel remove the two rubber screw covers 1 and the two Phillips PM2 5 5 0 screws 2 in the bottom corners of the display bezel 4 Flex the top 1 of the bezel the inside edges of the left and right sides 2 and then the bottom 3 of the bezel until it disengages from the display enclosure 5 Remove the display ...

Page 71: ...sary to replace the display panel remove the six Phillips PM2 5 5 0 screws 1 at the bottom and two Phillips PM2 5 5 0 screws 2 at the top that secure the panel to the display enclosure 8 Pivot the display panel upward until it sits at a 90 degree angle 3 9 Disconnect the display panel cable from the back of the display panel 1 10 Remove the eight Phillips PM2 5 4 0 screws 2 that secure the display...

Page 72: ...11 Slide the display panel up and out of the hinges 3 Reverse this procedure to reassemble and install the display assembly 64 Chapter 4 Removal and replacement procedures ...

Page 73: ...omputer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 60 Remove the SIM 1 Press in on the SIM 1 The ...

Page 74: ... Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 60 Remove the bottom door 1 Position the computer upside down on a flat surface with the battery bay toward you 2 Slide the release latch 1 and remove the locking screw if installed 2 3 Slide the release latch 3 ...

Page 75: ... the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 60 5 Remove the bottom door see Bottom door on page 66 Remove the optical drive 1 P...

Page 76: ...racket position the optical drive with the rear toward you 6 Remove the three Phillips PM2 0 3 0 screws 1 that secure the optical drive bracket to the optical drive 7 Remove the optical drive bracket 2 Reverse this procedure to install an optical drive 68 Chapter 4 Removal and replacement procedures ...

Page 77: ...rom the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 60 5 Remove the bottom door see Bottom door on page 66 Remove the drive from the upgrade bay 1 Position the computer upside down with the right side toward you 2 Remove the four Phillips PM2 0 4 0 screws that secure the drive assembly ...

Page 78: ...5 Remove the drive assembly 3 from the computer Reverse this procedure to install the drive into the upgrade bay 70 Chapter 4 Removal and replacement procedures ...

Page 79: ... down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on p...

Page 80: ...e bracket remove the two Phillips PM3 0 5 0 hard drive bracket screws 1 from each side of the hard drive 4 total screws 6 Lift the bracket 2 straight up to remove it from the hard drive Reverse this procedure to reassemble and install the hard drive 72 Chapter 4 Removal and replacement procedures ...

Page 81: ...sconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 60 5 Remove the bottom door see Bottom door on page 66 Remove the RTC battery 1 Position the computer upside down with the front toward you 2 Remove the battery from the slot as far as the attached cable will allow ...

Page 82: ...r on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 60 5 Remove the bottom door see Bottom door on page 66 Remove the memory module 1 Position the ...

Page 83: ...correct insertion into the memory module slot NOTE The computer uses two memory slots The top slot houses the expansion memory module and is shown in the first image below The bottom slot houses the primary memory module and is shown in the second image below Reverse this procedure to install a memory module Component replacement procedures 75 ...

Page 84: ...rom the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 60 5 Remove the SIM see SIM on page 65 6 Remove the bottom door see Bottom door on page 66 Remove the WWAN module 1 Disconnect the WWAN antenna cables 1 from the terminals on the WWAN module NOTE The red WWAN antenna cable is connected...

Page 85: ...event incorrect insertion Figure 4 1 Removing the WWAN module NOTE If the WWAN antennas are not connected to the terminals on the WWAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WWAN module Component replacement procedures 77 ...

Page 86: ... Broadcom 43224AGN 802 11a b g draft n WiFi Adapter for use in Albania Algeria Andorra Angola Argentina Armenia Australia Austria Azerbaijan Bahrain Belarus Belgium Benin Bermuda Bhutan Bolivia Bosnia and Herzegovina Botswana Brazil the British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Cape Verde the Cayman Islands Central African Republic Chad Chile People s Republic o...

Page 87: ...gal Serbia and Montenegro Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa South Korea Spain Sri Lanka St Kitts and Nevis St Lucia St Vincent and the Grenadines Suriname Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Tuvalu Uganda Ukraine the United Arab Emirates the United Ki...

Page 88: ...s the US Virgin Islands Uzbekistan Vanuatu Venezuela Vietnam Yemen Zaire Zambia and Zimbabwe 630435 001 Intel Centrino Advanced N 6205 for use in Afghanistan Albania Algeria Andorra Angola Antigua and Barbuda Argentina Armenia Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegovina Botswana Brazil the British Virgi...

Page 89: ...m door on page 66 Remove the WLAN module 1 Position the computer right side up with the battery bay toward you 2 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module NOTE The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1 The WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2 If the computer is equipped with an 80...

Page 90: ...otch 4 to prevent incorrect insertion NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 82 Chapter 4 Removal and replacement procedures ...

Page 91: ...dule follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remov...

Page 92: ...traight up out of the computer 1 and then disconnect the cable 2 from the module 3 Remove the module from the computer Reverse this procedure to install the Bluetooth module 84 Chapter 4 Removal and replacement procedures ...

Page 93: ...n Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 60 5 Remove the bottom door see Bottom door on page 66 Remove the...

Page 94: ...4 Disconnect the modem module cable 3 from the modem module Reverse this procedure to install the modem module 86 Chapter 4 Removal and replacement procedures ...

Page 95: ...lugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 60 5 Remove the bottom door see Bottom door on page 66 Remove the fan 1 Position the computer upside down with the front toward you 2 Loosen the three captive Phillips screws 1 that secure the fan to the base enclosure 3 Rotate the right side of the fan upward at ...

Page 96: ...a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer 88 Chapter 4 Remo...

Page 97: ...isconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 60 5 Remove the bottom door see Bottom door on page 66 6 Remove the fan see Fan on page 87 Remove the heat sink 1 Position the computer upside down with t...

Page 98: ...ll the heat sink away from the side of the computer to remove it 3 NOTE The first image shows the discrete heat sink the second image shows the UMA heat sink 90 Chapter 4 Removal and replacement procedures ...

Page 99: ...ed by callout 4 on the heat sink uses a GPU thermal pad The location denoted by callout 6 on the heat sink uses a PCH thermal pad NOTE For UMA models thoroughly clean thermal material from the surfaces of the system board 1 3 and heat sink 2 4 each time you remove the heat sink All heat sink and processor spare part kits include thermal material In the following illustration the location denoted b...

Page 100: ...Reverse this procedure to install the heat sink 92 Chapter 4 Removal and replacement procedures ...

Page 101: ... L3 cache includes thermal grease 638039 005 Intel Core i3 processors Dual Core 2310M 2 1 GHz processor with 3 MB L3 cache includes thermal grease NOTE At temperatures above 30 C 86 F the Intel Core i3 2310M Processor may run at decreased performance 638037 005 Intel Celeron processor Dual Core B810 1 6 GHz with 2 MB L3 cache includes thermal grease 646760 005 Before removing the processor follow ...

Page 102: ...screw 1 one half turn counterclockwise until you hear a click 3 Lift the processor 2 straight up and remove it NOTE The gold triangle 3 on the processor must be aligned with the triangle 4 embossed on the processor slot when you install the processor Reverse this procedure to install the processor 94 Chapter 4 Removal and replacement procedures ...

Page 103: ...omputer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 60 5 Remove the bottom door see Bottom door on page 66 6 Remove the fan see Fan on page 8...

Page 104: ...4 Position the computer right side up with the front toward you 5 Open the computer as far as possible 6 Lift and rotate the keyboard upward to gain access to the cables 7 Lift the keyboard connector latch 1 and then disconnect the keyboard cable from the system board 2 96 Chapter 4 Removal and replacement procedures ...

Page 105: ...ngerprint reader and pointing stick 641205 001 Includes pointing stick without a fingerprint reader 641206 001 For use in 8560p models Includes fingerprint reader and pointing stick 641207 001 Includes pointing stick no fingerprint reader 641208 001 Before removing the bottom cover follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the ...

Page 106: ... page 67 d WLAN module see WLAN module on page 78 e WWAN module see WWAN module on page 76 f Fan see Fan on page 87 g Heat sink see Heat sink on page 89 h Keyboard see Keyboard on page 95 Remove the bottom cover 1 Position the computer upside down with the front toward you 2 Remove the following covers and screws that secure the bottom cover to the computer 1 2 small rubber screw covers 2 1 large ...

Page 107: ...uter 1 2 Phillips PM2 0 4 0 screws from the hard drive bay 2 3 Phillips PM2 0 3 0 screws from the optical drive bay 3 2 Torx PM2 5 10 0 screws near the docking connector 4 Remove the 4 Torx PM2 5 6 0 screws from the rear of the computer Component replacement procedures 99 ...

Page 108: ...r 1 and disconnect the speaker cable from the system board 2 6 Press the tab in the battery bay 1 to disengage the bottom cover 7 Remove the bottom cover from the computer 2 Reverse this procedure to install the bottom cover 100 Chapter 4 Removal and replacement procedures ...

Page 109: ... AC adapter from the computer 4 Remove the battery see Battery on page 60 5 Remove the following components a Bottom door see Bottom door on page 66 b Hard drive see Hard drive on page 71 c Optical drive see Optical drive on page 67 d WLAN module see WLAN module on page 78 e WWAN module see WWAN module on page 76 f Fan see Fan on page 87 g Heat sink see Heat sink on page 89 h Keyboard see Keyboard...

Page 110: ...3 Remove the speaker assembly 2 from the bottom cover Reverse this procedure to install the speaker assembly 102 Chapter 4 Removal and replacement procedures ...

Page 111: ...e AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 60 5 Remove the following components a Bottom door see Bottom door on page 66 b Hard drive see Hard drive on page 71 c Optical drive see Optical drive on page 67 d WLAN module see WLAN module on page 78 e WWAN module see WWAN module on page 76 f Modem module see Modem module on page 85 g Fan s...

Page 112: ...able from the clips and routing channel 2 built into the base enclosure 4 Remove the RJ 11 jack cable from the bottom cover Reverse this procedure to install the RJ 11 jack cable 104 Chapter 4 Removal and replacement procedures ...

Page 113: ...hen unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 60 5 Remove the following components a Bottom door see Bottom door on page 66 b Hard drive see Hard drive on page 71 c Optical drive see Optical drive on page 67 d WLAN module see WLAN module on page 78 e WWAN module see WWAN module on page 76 f Fan see Fan on page 87 g Heat sink see Heat sink on page 89 h Key...

Page 114: ... 5 5 0 screws 2 that secure the board to the computer and then slide the board away from the side and lift it out of the computer 3 Reverse this procedure to install the function board 106 Chapter 4 Removal and replacement procedures ...

Page 115: ...r from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 60 5 Remove the following components a Bottom door see Bottom door on page 66 b Hard drive see Hard drive on page 71 c Optical drive see Optical drive on page 67 d WLAN module see WLAN module on page 78 e WWAN module see WWAN module...

Page 116: ...d the People s Republic of China 653785 001 QM67 with WWAN For use in all countries and regions except for Russia and the People s Republic of China 646965 001 For use in Russia and the People s Republic of China 653787 001 For use in HP ProBook 6560b computers with UMA graphics HM65 with WWAN For use in all countries and regions except for Russia and the People s Republic of China 646962 001 For ...

Page 117: ...epublic of China 653788 001 Before removing the system board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and ...

Page 118: ...6 Modem module see Modem module on page 85 Processor see Processor on page 93 Remove the system board 1 Position the computer right side up with the front toward you 2 Lift the Touchpad connector latch 1 and disconnect the Touchpad cable 2 3 Lift the fingerprint reader connector latch 3 and disconnect the fingerprint reader cable 4 4 Disconnect the power connector cable 5 5 Remove the display cabl...

Page 119: ...6 Disconnect the display cable from the system board 2 7 Remove the four Phillips PM2 5 5 0 screws that secure the system board to the base enclosure Component replacement procedures 111 ...

Page 120: ...rd up at an angle 1 and then lift the system board up and out of the computer 2 9 Remove the system board from the chassis Reverse this procedure to install the system board 112 Chapter 4 Removal and replacement procedures ...

Page 121: ...41199 001 Display hinges includes left and right hinges brackets and covers For use with HP ProBook 6560b models 647677 001 For use with HP EliteBook 8560p models 641193 001 Display Cable Kit For use in HP ProBook 6560b models with HD displays 646969 001 For use in HP ProBook 6560b models with HD displays 646970 001 For use in HP EliteBook 8560p models with HD displays 641194 001 For use in HP Eli...

Page 122: ... off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 60 5 Remove the following components a Bottom door see B...

Page 123: ...the front toward you 2 Open the computer as far as possible 3 Remove the four Phillips PM2 5 4 5 screws 1 that secure the display to the computer 4 For reassembly note the routing path of the wireless antennas 2 and the display cable 3 Component replacement procedures 115 ...

Page 124: ...ult in degradation of the computer s WLAN and WWAN performance 6 To replace the display bezel remove the two rubber screw covers 1 and the two Phillips PM2 5 5 0 screws 2 in the bottom corners of the display bezel 7 Flex the top 1 of the bezel the inside edges of the left and right sides 2 and then the bottom 3 of the bezel until it disengages from the display enclosure 116 Chapter 4 Removal and r...

Page 125: ...hout a webcam bezel includes double sided tape 641198 001 for use in HP EliteBook 8560p models with a webcam 641199 001 for use in HP EliteBook 8560p models without a webcam 9 To remove the display panel remove the eight Phillips PM2 5 4 0 screws 1 that secure the display panel to the brackets 10 Rotate the top of the panel upward 2 11 Lift the display panel as far as the display panel cable allow...

Page 126: ... available using spare part numbers 646969 001 HP ProBook 6560b HD models 646970 001 HP ProBook 6560b HD models 641194 001 HP ProBook 8560p HD models 641195 001 HP ProBook 8560p HD models 13 If it is necessary to replace the display hinges remove the eight Phillips PM2 5 3 0 screws 1 that secure each display hinge to the display panel 118 Chapter 4 Removal and replacement procedures ...

Page 127: ...e the screws that secure the hinge covers 1 and then pull the hinges toward one another 2 to remove them Display hinge covers are available in the Display Hinge Kit spare part number 647677 001 for HP ProBook 6560b models and 641193 001 for HP EliteBook 8560p models 16 If you need to remove the WLAN antennas remove the antenna cables from the clips 1 and routing paths built into the display enclos...

Page 128: ...e WWAN antennas remove the antenna cables from the clips 1 and routing paths built into the display enclosure 19 Lift the antennas 2 and cables 3 straight up out of the display enclosure CAUTION When installing the display assembly be sure that the wireless antenna cables are routed and arranged properly Failure to properly route the antennas can result in degradation of the computer s WWAN perfor...

Page 129: ...rmine the correct locations to insert the hinges into the display enclosure Use the following image as a reference for display cable and antenna installation 1 Wireless antennas 2 Wireless antennas 3 Display cable 4 Webcam cable Component replacement procedures 121 ...

Page 130: ...On model 6560b 10 pieces of double sided tape are mounted on the inside of the bezel Note tape locations according to the following image 122 Chapter 4 Removal and replacement procedures ...

Page 131: ...up follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup...

Page 132: ... into effect when the computer restarts Restoring factory settings in Computer Setup NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Pre...

Page 133: ...nstalled on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Computer Setup 1 Start Computer Setup 2 Use a pointing device or the arrow keys to select File System Information 3 To exit Computer Setup without saving your change...

Page 134: ...ocate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrat...

Page 135: ... data to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery If the battery fails the test contact HP Customer Support to report the issue and purchase a replacement battery You can also view system information and error logs in the System...

Page 136: ...ating current 4 74 A Temperature Operating not writing to optical disc 0 C to 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 14 7 to 10 1 psia 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 14 7 to 4 4 psia 15 m to 12 192 m 50 ft t...

Page 137: ... 6 in HD display specifications Metric U S Dimensions Height 21 0 cm 8 25 in Width 35 9 cm 14 15 in Diagonal 39 6 cm 15 6 in Surface treatment Anti glare Contrast ratio 300 1 typical Refresh rate 60 Hz Brightness 200 nits typical Pixel resolution Pitch 0 252 mm Format 1366 768 Configuration RGB stripe Backlight LED PPI 101 ppi Viewing angle 30 horizontal minimum 10 vertical minimum 30 30 20 10 Lef...

Page 138: ... in Surface treatment Anti glare Contrast ratio 300 1 typical Refresh rate 60 Hz Brightness 200 nits typical Pixel resolution Pitch 0 2151 mm Format 1600 900 Configuration RGB stripe Backlight LED PPI 118 ppi Viewing angle 30 30 20 10 Left Right Down Up minimum or 45 45 35 25 Left Right Down Up typical 130 Chapter 6 Specifications ...

Page 139: ...l read including setting Single track 1 5 ms 3 ms 3 ms 3 ms Average 11 ms 13 ms 13 ms 13 ms Maximum 14 ms 24 ms 24 ms 24 ms Logical blocks 1 465 149 168 1 048 576 000 625 141 400 488 397 168 Disc rotational speed 7200 rpm Operating temperature 5 C to 55 C 41 F to 131 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications ...

Page 140: ... DVD R 9 DVD RW DVD RAM BD R BD RE Access time CD DVD BD ROM Random 180 ms 180 ms 230 ms Maximum Media Capacity read 50 GB Maximum Media Capacity write 8 5 GB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD 10 800 KB sec 2X BD ROM 9 000 KB sec 16X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 6X DVD RW 8 100 KB sec 8X DVD R 10 800 KB sec 6X DVD RW 8 100 KB sec 4X DVD R Dual Lay...

Page 141: ...tandard disc 12 cm 4 72 in Mini disc 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 μm Access time CD DVD Random 175 ms 230 ms Full stroke 285 ms 335 ms Audio output level Line out 0 7 Vrms Cache buffer 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB ...

Page 142: ...D DVD R for Dual Layer HD DVD RW CD R and CD RW DVD R DVD R 9 DVD RW DVD R DVD R 9 DVD RW DVD RAM Access time CD DVD HD Random 170 ms 170 ms 230 ms Cache buffer 8 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 2 700 KB sec 5X DVD ...

Page 143: ... disc 12 cm 4 72 in 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 μm Access time CD DVD Random 100 ms 125 ms Full stroke 175 ms 225 ms Audio output level Line out 0 7 Vrms Cache buffer 512 KB Data transfer rate CD R 24X 3600 KB s 150 KB s at 1X CD rate CD RW 10X 1500 KB s 150 KB s at 1X CD rate CD ROM 24X 3600 KB s 150 KB s at 1X CD rate DVD 8X 10 800 KB s 1 352 KB s at 1X DVD rate ...

Page 144: ...oftware running utilities or changing Windows settings Refer to Windows Help and Support for more information After you open Device Manager drill down to a device and double click it to access its properties To access Device Manager in Windows 7 1 Select Start Computer System properties 2 In the left pane click Device Manager To access Device Manager in Windows Vista 1 Select Start Computer System...

Page 145: ...alled optical drive select models only or an optional external optical drive Backing up your information Creating a system image select models only Scheduling automatic backups select models only Creating system restore points Recovering individual files Restoring the computer to a previous state Recovering information using recovery tools NOTE For detailed instructions perform a search for these ...

Page 146: ... R DVD R DL DVD R DVD R DL or DVD RW The discs you use will depend on the type of optical drive installed in your computer or the type of external optical drive you are using NOTE DVDs and DVDs with double layer DL support store more information than CDs so using them for backup reduces the number of recovery discs required When backing up to discs number each disc before inserting it into the opt...

Page 147: ...ence of the Windows partition and the HP Recovery partition To check for the Windows partition select Start Computer To check for the HP Recovery partition click Start right click Computer click Manage and then click Disk Management NOTE If the Windows partition and the HP Recovery partition are not listed you must recover your operating system and programs using the Windows 7 operating system DVD...

Page 148: ...er a Windows 7 operating system DVD go to http www hp com support select your country or region and follow the on screen instructions You can also order the DVD by calling technical support For contact information refer to the Worldwide Telephone Numbers booklet included with the computer CAUTION Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard dr...

Page 149: ...r your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support for more information Backing up your information Recovery after a system failure is as complete as your most current backup You should create your initial backup immediately after software setup As you add new software and data files you should continue to ba...

Page 150: ... can use the Backup and Restore Center to recover information you have previously backed up You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly f11 recovery tools You can use the f11 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory NOTE If yo...

Page 151: ...ormats the hard drive All files you have created and any software installed on the computer are permanently removed The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled Personal files must be restored from a backup NOTE If your computer includes a solid state drive SSD you may ...

Page 152: ...hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows Vista operating system DVD NOTE This process takes several minutes 1 If possible back up...

Page 153: ...s listed below are applicable to all countries and regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal volt...

Page 154: ...g must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Stan...

Page 155: ...carefully NOTE Materials Disposal This HP product contains mercury in the backlight in the display assembly that might require special handling at end of life Disposal of mercury may be regulated because of environmental considerations For disposal or recycling information contact your local authorities or see the Electronic Industries Alliance EIA Web site at http www eiae org This section provid...

Page 156: ...s 1 and screws 2 that secure the display bezel to the display assembly 2 Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 3 148 Chapter 9 Recycling ...

Page 157: ...embly to the display enclosure 6 Remove the display panel assembly 2 from the display enclosure 7 Position the display panel assembly upside down 8 Remove all screws that secure the display panel frame to the display panel 9 Use a sharp edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame Display 149 ...

Page 158: ...lay panel 11 Remove the screws 1 that secure the backlight cover to the display panel 12 Lift the top edge of the backlight cover 2 and swing it outward 13 Remove the backlight cover 14 Position the display panel right side up 150 Chapter 9 Recycling ...

Page 159: ...16 Position the display panel upside down WARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury 17 Remove the backlight frame from the display panel Display 151 ...

Page 160: ...CD panel 20 Remove the screws 2 that secure the LCD panel to the display rear panel 21 Release the LCD panel 3 from the display rear panel 22 Release the tape 4 that secures the LCD panel to the display rear panel 23 Remove the LCD panel 24 Recycle the LCD panel and backlight 152 Chapter 9 Recycling ...

Page 161: ...tooth module removal 83 spare part number 41 spare part numbers 30 83 bottom cover removal 97 spare part number 97 bottom cover release latch identifying 25 bottom door illustrated 37 removal 66 spare part number 66 buttons calculator 16 left pointing stick button 12 left TouchPad 12 optical drive eject 23 power 16 QuickWeb 16 right pointing stick button 12 right TouchPad 12 TouchPad 15 TouchPad o...

Page 162: ... number 30 50 spare part numbers 105 function keys identifying 17 G graphics product description 1 grounding equipment and methods 57 H hard drive precautions 54 product description 2 removal 71 spare part numbers 34 39 45 50 71 specifications 131 hard drive bracket removal 72 Hard Drive Hardware Kit spare part number 39 50 71 hard drive light 20 hard drive recovery 139 143 heat sink removal 89 sp...

Page 163: ...pset 1 display panel 2 docking support 5 Ethernet 4 external media cards 4 graphics 1 hard drives 2 keyboard 5 memory module 2 microphone 3 modem module 3 operating system 6 optical drives 3 pointing devices 5 ports 4 power requirements 5 processors 1 product name 1 security 6 serviceability 8 webcam 3 wireless 4 product name 1 Q QuickWeb button identifying 16 R recovery partition 139 143 removal ...

Page 164: ...3 USB port identifying 20 21 USB ports identifying 20 23 V vents identifying 21 25 volume mute button identifying 16 W webcam 10 11 identifying 10 11 product description 3 spare part number 36 51 webcam light identifying 10 11 Windows 7 operating system DVD 140 Windows Backup and Restore 137 Windows Vista operating system DVD 144 wireless antennas disconnecting 76 81 identifying 9 wireless antenna...