HP EliteBook 8570p, Maintenance And Service Manual

Page 1: ...HP EliteBook 8570p Notebook PC computer model and HP ProBook 6570b Notebook PC Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...orporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissio...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ...llustrated parts catalog 27 Service tag 28 Computer major components 29 Display assembly subcomponents 44 Cable Kit 47 Mass storage devices 48 Plastics Kit 49 Miscellaneous parts 51 Sequential part number listing 52 4 Removal and replacement procedures 74 Preliminary replacement requirements 74 Tools required 74 Service considerations 74 Plastic parts 74 Cables and connectors 74 Drive handling 75 ...

Page 6: ...ase enclosure 107 Speaker assembly 111 RJ 11 jack cable 112 Function board 114 Power connector cable 116 USB board 119 System board 121 Heat sink 127 Processor 130 Display assembly 133 5 Computer Setup BIOS and Advanced System Diagnostics 147 Windows 8 147 Using Computer Setup 147 Starting Computer Setup 147 Navigating and selecting in Computer Setup 148 Restoring factory settings in Computer Setu...

Page 7: ...fications 160 Computer specifications 160 15 6 inch WGA display specifications 162 Hard drive specifications 163 7 Backup and recovery 164 Windows 8 164 Backing up your information 164 Performing a system recovery 165 Using the Windows recovery tools 165 Using f11 recovery tools 166 Using Windows 8 operating system media purchased separately 167 Using Windows Refresh for quick and easy recovery 16...

Page 8: ...74 Performing a system recovery 175 USB Recovery option select models only 176 Remove everything and reinstall SLED 177 8 Power cord set requirements 178 Requirements for all countries 178 Requirements for specific countries and regions 179 9 Recycling 180 Index 181 viii ...

Page 9: ...re i7 3740QM 2 70 GHz processor SC turbo up to 3 70 GHz 1600 MHz FSB 6 0 MB L3 cache 45 W Intel Quad Core i7 3720QM 2 60 GHz processor SC turbo up to 3 60 GHz 1600 MHz FSB 6 0 MB L3 cache 45 W Intel Quad Core i7 3630QM 2 40 GHz processor SC turbo up to 3 40 GHz 1600 MHz FSB 6 0 MB L3 cache 45 W Intel Quad Core i7 3610QM 2 30 GHz processor SC turbo up to 3 30 GHz 1600 MHz FSB 6 0 MB L3 cache 45 W 1...

Page 10: ...turbo up to 3 40 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i5 3320M 2 60 GHz processor SC turbo up to 3 30 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i5 3230M 2 60 GHz processor SC turbo up to 3 20 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i5 3210M 2 50 GHz processor SC turbo up to 3 10 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i3 3130M 2 60 GHz proce...

Page 11: ... on computer models equipped with an Intel Core i7 Intel Core i5 and Intel Core i3 3110 processor Intel HD Graphics 3000 on computer models equipped with an Intel Core i3 2370 processor Panel 15 6 in light emitting diode LED full high definition FHD AntiGlare AG WVA 1920 1080 display with and without webcam microphones and keyboard light 15 6 in LED HD AG WVA 1900 1600 display with and without web...

Page 12: ... MB 1 or 4096 2 not supported on computer models equipped with a 32 bit operating system 6144 MB 4096 MB 2048 MB 4096 MB 4096 MB 1 or 2048 MB 2 2048 MB 2048 1 Hard drive Supports 6 35 cm 2 5 in hard drives in 9 5 mm 37 in and 7 0 mm 28 in thicknesses all hard drives use the same bracket Customer accessible Serial ATA Supports the following hard drives 750 GB 7200 rpm 9 5 mm 500 GB 7200 rpm 9 5 mm ...

Page 13: ...rts the following SSDs 180 GB 160 GB 128 GB Upgrade drive Customer accessible Supports the following drive options Blu ray ROM DVD RW SuperMulti DL Drive DVD RW Double Layer with SuperMulti Drive DVD ROM Drive 500 GB 7200 rpm 9 5 mm Supports no drive option Optical drive Fixed Serial ATA 12 7 mm tray load Supports the following optical drives Blu ray ROM DVD RW SuperMulti DL Drive DVD RW Double La...

Page 14: ...omputer models not equipped with a webcam Modem 56kbps v 92 MDC data fax modem module Supports no modem option Modem module cable not included Ethernet Intel 82579LM 10 100 1000 Ethernet network interface card NIC with iAMT Intel 82579LM Gigabit Network Connection NIC Power Down technology S3 S4 S5 wake on LAN Ethernet cable not included Wireless Integrated wireless personal area network WPAN opti...

Page 15: ...6300 WLAN module Intel Centrino Wireless N 2200 802 11b g n 2 2 WiFi Adaptor Supports no WLAN option Integrated wireless wide area network WWAN options by way of wireless module Two world wide 5 band WWAN antennas built into display assembly Secured by subscriber identity module SIM user accessible behind battery Support for the following WWAN formats HP hs2350 HSPA Mobile Broadband Module HP lt25...

Page 16: ...e Battery connector DisplayPort 1 2 on computer models equipped with a graphics subsystem with discrete memory DisplayPort 1 1a on computer models equipped with a graphics subsystem with UMA memory Docking connector eSATA USB 2 0 combo port HP Smart AC adapter RJ 45 Ethernet RJ 11 modem Secondary battery connector Serial port USB 3 0 ports 2 USB 2 0 port USB 2 0 charging port VGA Dsub 15 pin suppo...

Page 17: ...0 W HP Smart AC adapter PFC EM 3 wire 90 W HP Smart AC adapter PFC 3 wire 65 W HP Smart AC adapter non PFC 3 wire 65 W HP Smart AC adapter RC V EM 3 wire Supports the following batteries 9 cell 100 Wh 3 0 Ah battery 9 cell 73 Wh 2 2 Ah battery 6 cell 62 Wh 2 8 Ah battery 6 cell 55 Wh 2 8 Ah battery 3 cell 31 Wh 2 8 Ah battery Security Supports security cable lock Supports fingerprint reader and no...

Page 18: ...Windows 8 Professional 64 with Microsoft Basics Japan only Windows 8 Professional 64 DPK with Windows 7 Professional 64 and 32 Japan only Windows 7 Home Premium 64 and 32 with Microsoft Basics Windows 7 Professional 64 and 32 with Microsoft Basics Windows 7 Service Pack 1 FreeDOS SUSE Linux SLED People s Republic if China only 10 Chapter 1 Product description ...

Page 19: ...n Japan Windows 8 Professional 64 bit DPK with Windows 7 Professional 64 and 32 bit with Office 2010 Business and Home Japan only requires configuration with Office Personal Japan 2010 app AV Windows 8 Professional 64 bit DPK with Windows 7 Professional 64 and 32 bit with Office 2010 Personal Japan only requires configuration with Office Personal Japan 2010 app AV Windows 8 Professional 64 bit DPK...

Page 20: ... Japan Windows 7 Professional 64 and 32 bit with Office 2010 Personal only in Japan Windows 7 Professional 64 and 32 bit with Office 2010 Professional only in Japan Restore media DR DVD Windows 8 available with any Windows 8 operating system and required with Windows 8 Professional 64 bit DPK with Windows 7 image Windows 7 available with any Windows 7 HP Windows 7 Professional loc Windows 7 HB or ...

Page 21: ...s and regions and the People s Republic of China Windows 7 Home Premium 64 and 32 bit available with any Windows 7 Premium location except Asia Pacific countries and regions and the People s Republic of China Windows 7 Professional 64 and 32 bit available with any Windows 7 Professional or Windows 8 Professional 64 bit DPK with Windows image location except Asia Pacific countries and regions and t...

Page 22: ...indows 8 32 bit Windows XP Pro 32 bit Windows 7 Enterprise 64 and 32 bit Windows 7 Ultimate 64 and 32 bit Serviceability End user replaceable parts AC adapter Battery Hard drive Keyboard Memory module mSATA drive Optical drive Solid state drive WLAN module WWAN module 14 Chapter 1 Product description ...

Page 23: ... closed while the power is on NOTE The display switch is not visible from the outside of the computer 2 WLAN antennas 3 Send and receive wireless signals to communicate with WLANs 3 Internal microphones 2 Record sound 4 Webcam light select models only On The webcam is in use 5 Webcam select models only Records video and captures still photographs Display 15 ...

Page 24: ...ally in low light conditions The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region 16 Chapter 2 External component identification ...

Page 25: ...te press the button briefly to exit Suspend When the computer is in Hibernation press the button briefly to exit Hibernation If the computer has stopped responding and operating system shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings Windows 8 From the Start screen type power select Settings ...

Page 26: ...erform any action or function 5 Volume mute button Mutes and restores speaker sound 6 Calculator button Opens the calculator function 7 Fingerprint reader select models only Allows a fingerprint logon instead of a password logon Keys NOTE Your computer may look slightly different from the illustration in this section Item Component Description 1 Function key Execute frequently used system function...

Page 27: ...s between the navigational and numeric functions on the integrated numeric keypad 4 Integrated numeric keypad When num lk has been enabled the keys can be used like an external numeric keypad To alternate between this numeric function and the navigational function indicated by the directional arrows on the keys press the num lk key Keys 19 ...

Page 28: ...puter is in the Suspend state Off The computer is off or in Hibernation 4 Wireless light White An integrated wireless device such as a WLAN device and or a Bluetooth device is on Amber All wireless devices are off 5 Web browser light On The computer is on Off The computer is off in the Suspend state or in Hibernation Blinking The web browser has been activated 6 Mute light Amber Computer sound is ...

Page 29: ...ferent from the illustration in this section Item Component Description 1 Pointing stick select models only Moves the pointer and selects or activates items on the screen 2 Left pointing stick button Functions like the left button on an external mouse 3 TouchPad on off button Turns the TouchPad on or off 4 TouchPad zone Moves the pointer and selects or activates items on the screen 5 Left TouchPad...

Page 30: ... computer is in the Suspend state Off The computer is off or in Hibernation 4 AC adapter Battery light Amber The computer is connected to external power and the battery is charged from 0 to 90 percent White The computer is connected to external power and the battery is charged from 90 to 99 percent Blinking amber A battery that is the only available power source has reached a low battery level Whe...

Page 31: ... optional IEEE 1394 or 1394a device such as a camcorder 5 Vents 2 Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 6 eSATA USB 2 0 port Connects an optional high performance eSATA component such as an eSATA external hard drive o...

Page 32: ...uter speakers are disabled 2 Audio in microphone jack Connects an optional computer headset microphone stereo array microphone or monaural microphone 3 USB 3 0 ports 2 Connect optional USB 3 0 devices 4 Upgrade bay optical drive shown The upgrade bay can hold a weight saver option a hard drive or an optical drive that reads an optical disc NOTE On select models the optical drive also writes to an ...

Page 33: ...er release latch Releases the service cover from the computer 4 Battery bay Contains the battery 5 Vents 3 Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 6 Speakers 2 Produce sound 7 Bluetooth compartment Contains a Bluetooth ...

Page 34: ...module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support 9 Accessory battery connector Connects an optional accessory battery 26 Chapter 2 External component identi...

Page 35: ...3 Illustrated parts catalog 27 ...

Page 36: ...computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Mo...

Page 37: ...Computer major components Computer major components 29 ...

Page 38: ...vakia 701986 FL1 For use in Denmark 701986 081 For use in France 701986 051 For use in Germany 701986 041 For use in Greece 701986 151 For use in Hungary 701986 211 For use in Iceland 701986 DD1 For use in India 701986 D61 For use in Israel 701986 BB1 For use in Italy 701986 061 For use in Japan 701986 291 For use in Latin America 701986 161 For use in the Netherlands 701986 B31 For use in Norway ...

Page 39: ...se in Denmark 686318 081 For use in France 686318 051 For use in Germany 686318 041 For use in Greece 686318 151 For use in Hungary 686318 211 For use in Iceland 686318 DD1 For use in India 686318 D61 For use in Israel 686318 BB1 For use in Italy 686318 061 For use in Japan 686318 291 For use in Latin America 686318 161 For use in the Netherlands 686318 B31 For use in Northwest Africa 686318 FP1 F...

Page 40: ...or use in Brazil 701987 201 For use in Bulgaria 701987 261 For use in Canada 701987 DB1 For use in the Czech Republic and Slovakia 701987 FL1 For use in Denmark 701987 081 For use in France 701987 051 For use in Germany 701987 041 For use in Greece 701987 151 For use in Hungary 701987 211 For use in Iceland 701987 DD1 For use in India 701987 D61 For use in Israel 701987 BB1 For use in Italy 701987...

Page 41: ...um 690401 A41 For use in Brazil 690401 201 For use in Bulgaria 690401 261 For use in Canada 690401 DB1 For use in the Czech Republic and Slovakia 690401 FL1 For use in Denmark 690401 081 For use in France 690401 051 For use in Germany 690401 041 For use in Greece 690401 151 For use in Hungary 690401 211 For use in Iceland 690401 DD1 For use in India 690401 D61 For use in Israel 690401 BB1 For use ...

Page 42: ... computer models includes keyboard cable For use only on computer models equipped with the Windows 8 operating system For use in Belgium 701988 A41 For use in Brazil 701988 201 For use in Bulgaria 701988 261 For use in Canada 701988 DB1 For use in the Czech Republic and Slovakia 701988 FL1 For use in Denmark 701988 081 For use in France 701988 051 For use in Germany 701988 041 For use in Greece 70...

Page 43: ...om and Singapore 701988 031 For use in the United States 701988 001 For use only on computer models equipped with the Windows 7 operating system For use in Belgium 690402 A41 For use in Brazil 690402 201 For use in Bulgaria 690402 261 For use in Canada 690402 DB1 For use in the Czech Republic and Slovakia 690402 FL1 For use in Denmark 690402 081 For use in France 690402 051 For use in Germany 6904...

Page 44: ... 641207 001 Equipped with a pointing stick but not a fingerprint reader 641208 001 For use on HP EliteBook 6570b Notebook PC computer models Equipped with a pointing stick and a fingerprint reader 686316 001 Equipped with a pointing stick but not a fingerprint reader 686317 001 4 Fan includes cable 686311 001 5 Heat sink includes replacement thermal material For use only on computer models equippe...

Page 45: ...ebook PC computer models equipped with the QM77 chipset a graphics subsystem with UMA memory and the Windows 8 Standard operating system in all countries and regions except the People s Republic of China and the Ukraine 686971 501 For use only on HP EliteBook 8570p Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with UMA memory and the Windows 7 operating system in ...

Page 46: ...ountries and regions except the People s Republic of China and the Ukraine 686974 501 For use only on HP ProBook 6570b Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with UMA memory WWAN capability and the Windows 7 operating system in all countries and regions except the People s Republic of China and the Ukraine 686974 001 For use only on HP ProBook 6570b Noteboo...

Page 47: ...rete memory WWAN capability and the Windows 8 Standard operating system only in the People s Republic of China and the Ukraine 690026 501 For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with discrete memory WWAN capability and the Windows 7 operating system only in the People s Republic of China and the Ukraine 690026 001 For use onl...

Page 48: ...m with UMA memory and the Windows 8 Standard operating system only in the People s Republic of China and the Ukraine 690023 501 For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with UMA memory and the Windows 7 operating system only in the People s Republic of China and the Ukraine 690023 001 7 Speaker assembly includes cable 641186 0...

Page 49: ...he 35 W for use only on HP ProBook 6570b Notebook PC computer models 682417 001 Intel Dual Core i3 2370M 2 40 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W for use only on HP ProBook 6570b Notebook PC computer models 677152 001 9 Modem module does not include the modem module cable NOTE The modem module cable is included in the Cable Kits spare part numbers 686308 001 for use only on HP EliteBoo...

Page 50: ...E HSPA Mobile Broadband Module 710790 001 HP lt2522 LTE EV DO Mobile Broadband Module 710789 001 HP un2430 EV DO HSPA Mini Card 702080 001 HP un2430 EV DO HSPA Mobile Broadband Module 634400 001 18 RTC battery 652650 001 19 Optical drive includes optical drive bezel and optical drive bracket Blu ray ROM DVD RW SuperMulti DL Drive for use only on HP EliteBook 8570p Notebook PC computer models inclu...

Page 51: ...cal drive bracket 690412 001 20 Hard drive does not include hard drive bracket or screws 750 GB 7200 rpm 9 5 mm 633252 001 500 GB 7200 rpm 9 5 mm SED 683801 001 500 GB 7200 rpm 9 5 mm 634925 001 320 GB 7200 rpm 9 5 mm 634862 001 Hard Drive Hardware Kit not illustrated includes hard drive bracket and screws 644694 001 Computer major components 43 ...

Page 52: ...Display assembly subcomponents 44 Chapter 3 Illustrated parts catalog ...

Page 53: ...es webcam microphone module cable 686898 001 For use only on HP EliteBook 8570p Notebook PC computer models equipped with an FHD or HD display assembly 686306 001 For use only on HP EliteBook 8570p Notebook PC computer models equipped with an HD display assembly 686305 001 For use only on HP ProBook 6570b Notebook PC computer models equipped with an FHD or HD display assembly 646970 001 For use on...

Page 54: ...r models 698942 001 8 Display enclosure included in the Display Panel Support Kit Display Panel Support Kit for use in HP EliteBook 8570p models includes WLAN antenna cables and transceivers WWAN antenna cables and transceivers and display enclosure 686312 001 Display Panel Support Kit for use in HP ProBook 6570b models includes WLAN antenna cables and transceivers WWAN antenna cables and transcei...

Page 55: ...ter models 686308 001 For use only on HP ProBook 6570b Notebook PC computer models 686307 001 Includes 1 WWAN antenna transceivers and cables 2 WLAN antenna transceivers and cables 3 Multiple input multiple output MIMO antenna 4 Power connector cable 5 Bluetooth module cable 6 RJ 11 jack cable Cable Kit 47 ...

Page 56: ... illustrated 3 Optical drive includes optical drive bezel and optical drive bracket Blu ray ROM DVD RW SuperMulti DL Drive for use only on HP EliteBook 8570p Notebook PC computer models 690411 001 DVD RW Double Layer with SuperMulti Drive for use only on HP EliteBook 8570p Notebook PC computer models 690410 001 DVD ROM Drive for use only on HP EliteBook 8570p Notebook PC computer models 690413 001...

Page 57: ...te drive bracket or screws 256 GB SED for use only on HP EliteBook 8570p Notebook PC computer models 690407 001 240 GB 702243 001 180 GB 700372 001 160 GB 693298 001 128 GB 690406 001 Plastics Kit Item Description Spare part number Plastics Kit for use only on HP EliteBook 8570p Notebook PC computer models includes 641190 001 1 Service cover includes made in China label 2 Optical drive bay space s...

Page 58: ... for use only on HP EliteBook 6570b Notebook PC computer models includes 646971 001 1 RJ 11 jack cover 2 ExpressCard slot space saver 3 Optical drive bay space saver 4 Service cover includes made in China label 50 Chapter 3 Illustrated parts catalog ...

Page 59: ...ock 591699 001 Optical mouse HP USB optical travel mouse 434594 001 HP USB PS2 2 button optical mouse 390632 001 Power cord 3 pin black 1 83 m For use in Argentina 490371 D01 For use in Australia 490371 011 For use in Brazil 490371 202 For use in Denmark 490371 081 For use in Europe 490371 021 For use in India 490371 D61 For use in Israel 490371 BB1 For use in Japan 490371 291 For use in North Ame...

Page 60: ... pin black 1 83 m 490371 111 Power cord for use on all computer models in Switzerland 3 pin black 1 83 m 490371 201 Power cord for use on all computer models in Thailand 3 pin black 1 83 m 490371 202 Power cord for use on all computer models in Brazil 3 pin black 1 83 m 490371 291 Power cord for use on all computer models in Japan 3 pin black 1 83 m 490371 AA1 Power cord for use on all computer mo...

Page 61: ...drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 644694 001 641182 001 Base enclosure for use only on HP EliteBook 8570p Notebook PC computer models includes rubber feet service cover release latch assembly and battery release latch assembly 641186 001 Speaker assembly includes cable 641190 001 Plastics Kit for use only on HP EliteBook 8570p Notebook PC comput...

Page 62: ...t hinges and left and right hinge covers 652650 001 RTC battery 652972 001 2 GB memory module PC3 12800 1600 MHz 655792 001 Bluetooth module 4 0 EDR does not include the Bluetooth module cable NOTE The Bluetooth module cable is included in the Cable Kits spare part numbers 686308 001 for use only on HP EliteBook 8570p Notebook PC computer models and 686307 001 for use only on HP ProBook 6570b Note...

Page 63: ...cket or screws NOTE The hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 644694 001 686302 001 Display enclosure for use only on HP EliteBook 8570p Notebook PC computer models 686303 001 Display bezel for use only on HP ProBook 6570b Notebook PC computer models 686304 001 Display bezel for use only on HP EliteBook 8570p Notebook PC computer models 686305 ...

Page 64: ...ok PC computer models equipped with the Windows 7 operating system in Italy includes keyboard cable and pointing stick cable 686318 071 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 7 operating system in Spain includes keyboard cable and pointing stick cable 686318 081 Keyboard with pointing stick for use on HP EliteBook 8570p Note...

Page 65: ... Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 7 operating system in Japan includes keyboard cable and pointing stick cable 686318 A41 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 7 operating system in Belgium includes keyboard cable and pointing stick cable 686318...

Page 66: ...r models equipped with the QM77 chipset a graphics subsystem with discrete memory and the Windows 8 Standard operating system in all countries and regions except the People s Republic of China and the Ukraine includes replacement thermal material 686970 601 System board for use only on HP EliteBook 8570p Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with discrete ...

Page 67: ... Republic of China and the Ukraine includes replacement thermal material 686974 501 System board for use only on HP ProBook 6570b Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with UMA memory WWAN capability and the Windows 8 Standard operating system in all countries and regions except the People s Republic of China and the Ukraine includes replacement thermal ma...

Page 68: ...em with UMA memory and the Windows 7 operating system only in the People s Republic of China and the Ukraine includes replacement thermal material 690022 501 System board for use only on HP EliteBook 8570p Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with UMA memory and the Windows 8 Standard operating system only in the People s Republic of China and the Ukraine...

Page 69: ...ity and the Windows 7 operating system only in the People s Republic of China and the Ukraine includes replacement thermal material 690026 501 System board for use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with discrete memory WWAN capability and the Windows 8 Standard operating system only in the People s Republic of China and the Ukr...

Page 70: ...e 690401 131 Keyboard with pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Portugal includes keyboard cable and pointing stick cable 690401 141 Keyboard with pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Turkey includes keyboard cable and pointing stick ca...

Page 71: ... Keyboard with pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in the Netherlands includes keyboard cable and pointing stick cable 690401 B71 Keyboard with pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Sweden and Finland includes keyboard cable and pointing s...

Page 72: ...s 7 operating system in Denmark includes keyboard cable 690402 091 Keyboard without pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Norway includes keyboard cable 690402 131 Keyboard without pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Portugal includes k...

Page 73: ...0402 BB1 Keyboard without pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Israel includes keyboard cable 690402 BG1 Keyboard without pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Switzerland includes keyboard cable 690402 D61 Keyboard without pointing stic...

Page 74: ... not include bracket connector cable or screws NOTE The bracket connector cable and screws are included in the Hard Drive Hardware Kit spare part number 644694 001 693374 001 8 GB memory module PC3L 12800 1600 MHz 693710 001 65 W HP Smart AC adapter RC V EM 3 wire 693711 001 65 W HP Smart AC adapter non PFC 3 wire 693712 001 90 W HP Smart AC adapter PFC 3 wire 693713 001 90 W HP Smart AC adapter P...

Page 75: ...le 701986 131 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 8 operating system in Portugal includes keyboard cable and pointing stick cable 701986 141 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 8 operating system in Turkey includes keyboard cable and pointing sti...

Page 76: ...yboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 8 operating system in the Netherlands includes keyboard cable and pointing stick cable 701986 B71 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 8 operating system in Sweden and Finland includes keyboard cable and pointing ...

Page 77: ...e and pointing stick cable 701987 071 Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Spain includes keyboard cable and pointing stick cable 701987 081 Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Denmark includes keyboard ...

Page 78: ... with pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Belgium includes keyboard cable and pointing stick cable 701987 AB1 Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Taiwan includes keyboard cable and pointing stick cable 701987 AD1 Key...

Page 79: ...ble 701988 051 Keyboard without pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in France includes keyboard cable 701988 061 Keyboard without pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Italy includes keyboard cable 701988 071 Keyboard without pointing ...

Page 80: ...ck for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in the Netherlands includes keyboard cable 701988 B71 Keyboard without pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Sweden and Finland includes keyboard cable 701988 BA1 Keyboard without pointing stick for use on HP El...

Page 81: ... includes replacement thermal material 703887 601 System board for use only on HP ProBook 6570b Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with UMA memory and the Windows 8 Professional operating system in all countries and regions except the People s Republic of China and the Ukraine includes replacement thermal material 707031 001 4 GB Samsung locked memory m...

Page 82: ...sembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage...

Page 83: ...posing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostat...

Page 84: ...following table shows how humidity affects the electrostatic voltage levels generated by different activities CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from p...

Page 85: ...nd and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive f...

Page 86: ... between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static...

Page 87: ...rvice tag When ordering parts or requesting information provide the computer serial number and model number provided on the service tag It is necessary to remove the battery to obtain these numbers See Battery on page 81 for battery removal instructions Item Component Description 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeri...

Page 88: ...lphanumeric identifier used to locate documents drivers and support for the computer Computer feet The computer feet are adhesive backed rubber pads The feet are included in the Rubber Kits spare part numbers 641192 001 for use only on HP EliteBook 8570p Notebook PC computer models and 646608 001 for use only on HP ProBook 6570b Notebook PC computer models There are 4 rectangular rubber feet 1 and...

Page 89: ...n turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer Remove the battery 1 Position the computer upside down on a flat surface with the battery bay toward you 2 Slide the battery release latch 1 to release the battery 3 Remove the battery 2...

Page 90: ...stem 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 81 Remove the SIM 1 Press in on the SIM 1 The module is partially ejected from the SIM slot 2 Remove the SIM 2 from the SIM slot Reverse this procedure to install the SIM 82 Chapter 4 Removal and replacement proced...

Page 91: ...l 671461 001 RCTO with made in Japan label Before removing the service cover follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Re...

Page 92: ...tebook PC computer models includes optical drive bezel and optical drive bracket 690408 001 DVD ROM Drive for use only on HP ProBook 6570b Notebook PC computer models includes optical drive bezel and optical drive bracket 690412 001 Before removing the optical drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and t...

Page 93: ... or similar tool to press on the optical drive bezel tab 2 and then release the left side of the optical drive bezel 3 7 Remove the optical drive bezel 4 8 If it is necessary to replace the optical drive bracket position the optical drive with the rear panel toward you 9 Remove the three Phillips PM2 0 3 0 screws 1 that secure the optical drive bracket to the optical drive Component replacement pr...

Page 94: ...hrough the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 81 5 Remove the service cover see Service cover on page 83 Remove the upgrade bay 1 Position the computer upside down with the right side toward you 2 Remove the four Phillips PM2 0 4 0 screw...

Page 95: ...500 GB 7200 rpm 9 5 mm SED 683801 001 500 GB 7200 rpm 9 5 mm 634925 001 320 GB 7200 rpm 9 5 mm 634862 001 Hard Drive Hardware Kit includes hard drive bracket and screws 644694 001 Before removing the hard drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconne...

Page 96: ...rd drive 3 from the hard drive bay 4 If it is necessary to disassemble the hard drive perform the following steps a Remove the four Phillips PM3 0 3 0 screws 1 that secure the hard drive bracket to the hard drive b Remove the hard drive bracket 2 from the hard drive The hard drive bracket and screws are available in the Hard Drive Hardware Kit spare part number 644694 001 88 Chapter 4 Removal and ...

Page 97: ...ing system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 81 5 Remove the service cover see Service cover on page 83 Remove the RTC battery 1 Disconnect the RTC battery cable 1 from the system board 2 Detach the RTC battery 2 from the base enclosure The RTC battery ...

Page 98: ...Click Support Drivers click Drivers Software 3 In the Enter a product name number box type the computer model information and then click Search 4 Click the link for the computer model 5 Select the operating system and then click Next 6 Under Step 2 Select a Download click the BIOS link 7 Click the link for the most recent BIOS 8 Click the Download button and then follow the on screen instructions ...

Page 99: ...ule away from the slot at an angle NOTE Memory modules are designed with a notch 3 to prevent incorrect insertion into the memory module slot NOTE The computer uses two memory slots The top slot houses the expansion memory module and is shown in the first image below The bottom slot houses the primary memory module and is shown in the second image below Reverse this procedure to install a memory m...

Page 100: ...uter on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 81 5 Remove the service cover see Service cover on page 83 Remove the WWAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module N...

Page 101: ...th a notch 4 to prevent incorrect insertion NOTE If the WWAN antennas are not connected to the terminals on the WWAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WWAN module Component replacement procedures 93 ...

Page 102: ... unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 81 5 Remove the service cover see Service cover on page 83 Remove the WLAN module 1 Disconnec...

Page 103: ...th a notch 4 to prevent incorrect insertion NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 95 ...

Page 104: ...removing the Bluetooth module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 81 5 Remov...

Page 105: ...2 Disconnect the Bluetooth module cable 2 from the Bluetooth module 3 Remove the Bluetooth module Reverse this procedure to install the Bluetooth module Component replacement procedures 97 ...

Page 106: ... computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 81 5 Remove the service cover see Service cover on page 83 Remove the mod...

Page 107: ...3 Disconnect the modem module cable 3 from the modem module 4 Remove the modem module Reverse this procedure to install the modem module Component replacement procedures 99 ...

Page 108: ...power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 81 5 Remove the service cover see Service cover on page 83 Remove the fan 1 Disconnect the fan cable 1 from the system board 2 Loosen the three captive Phillips screws 2 that secure the fan to the base enclosure 3 Remove the fan 3 Rever...

Page 109: ...e in Hungary 701986 211 For use in Sweden and Finland 701986 B71 For use in Iceland 701986 DD1 For use in Switzerland 701986 BG1 For use in India 701986 D61 For use in Taiwan 701986 AB1 For use in Israel 701986 BB1 For use in Thailand 701986 281 For use in Italy 701986 061 For use in Turkey 701986 141 For use in Japan 701986 291 For use in the United Kingdom and Singapore 701986 031 For use in Lat...

Page 110: ...st Africa 701987 FP1 For use in Bulgaria 701987 261 For use in Portugal 701987 131 For use in Canada 701987 DB1 For use in Romania 701987 271 For use in the Czech Republic and Slovakia 701987 FL1 For use in Russia 701987 251 For use in Denmark 701987 081 For use in Saudi Arabia 701987 171 For use in France 701987 051 For use in Slovenia 701987 BA1 For use in Germany 701987 041 For use in South Kor...

Page 111: ...United Kingdom and Singapore 690401 031 For use in Latin America 690401 161 For use in the United States 690401 001 Keyboard without pointing stick for use on HP EliteBook 6570b Notebook PC computer models includes keyboard cable For use only on computer models equipped with the Windows 8 operating system For use in the Netherlands 701988 B31 For use in Belgium 701988A41 For use in Norway 701988 0...

Page 112: ...in Slovenia 690402 261 For use in Germany 690402 041 For use in South Korea 690402 AD1 For use in Hungary 690402 211 For use in Spain 690402 071 For use in Iceland 690402 DD1 For use in Sweden and Finland 690402 B71 For use in India 690402 D61 For use in Switzerland 690402 BG1 For use in Israel 690402 BB1 For use in Taiwan 690402 AB1 For use in Italy 690402 061 For use in Thailand 690402 281 For u...

Page 113: ...the computer on its right side 3 Partially open the computer 4 Insert a screw driver or similar thin tool into the keyboard release hole and then press on the back of the keyboard until the keyboard disengages from the computer 5 Turn the computer right side up with the front toward you Component replacement procedures 105 ...

Page 114: ...e zero insertion force ZIF connector 1 to which the keyboard cable is attached and then disconnect the keyboard cable 2 from the system board 8 Release the ZIF connector 3 to which the pointing stick cable is attached and then disconnect the pointing stick cable 4 from the system board 9 Remove the keyboard Reverse this procedure to install the keyboard 106 Chapter 4 Removal and replacement proced...

Page 115: ...ect all external devices from the computer 4 Remove the battery see Battery on page 81 and then remove the following components a Service cover see Service cover on page 83 b Optical drive see Optical drive on page 84 c Hard drive see Hard drive on page 87 d WWAN module see WWAN module on page 92 e WLAN module see WLAN module on page 94 f Fan see Fan on page 100 g Keyboard see Keyboard on page 101...

Page 116: ...er models 4 Remove the six Torx PM2 5 6 0 screws 4 that secure the base enclosure to the computer 5 Remove the following seven Phillips PM2 0 3 6 screws that secure the base enclosure to the computer 1 Three screws in the optical drive bay 2 Two screws in the battery bay 3 Two screws in the hard drive bay 108 Chapter 4 Removal and replacement procedures ...

Page 117: ...he rear panel of the computer 8 Release the wireless antenna cables from the routing channel 1 built into the base enclosure 9 Disconnect the speaker cable from the system board 2 10 Press the tab in the battery bay 1 to disengage the base enclosure from the computer Component replacement procedures 109 ...

Page 118: ...11 Remove the base enclosure from the computer 2 Reverse this procedure to install the base enclosure 110 Chapter 4 Removal and replacement procedures ...

Page 119: ...the battery see Battery on page 81 and then remove the following components a Service cover see Service cover on page 83 b Optical drive see Optical drive on page 84 c Hard drive see Hard drive on page 87 d WWAN module see WWAN module on page 92 e WLAN module see WLAN module on page 94 f Fan see Fan on page 100 g Keyboard see Keyboard on page 101 h Base enclosure see Base enclosure on page 107 Rem...

Page 120: ... are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 81 and then remove the following components a Service cover see Service cover on page 83 ...

Page 121: ... up 2 Position the base enclosure with the front toward you 3 Release the RJ 11 jack from the clip 1 built into the base enclosure 4 Release the RJ 11 jack cable from the clips 2 and routing channel built into the base enclosure 5 Remove the RJ 11 jack cable Reverse this procedure to install the RJ 11 jack cable Component replacement procedures 113 ...

Page 122: ...ery see Battery on page 81 and then remove the following components a Service cover see Service cover on page 83 b Optical drive see Optical drive on page 84 c Hard drive see Hard drive on page 87 d WWAN module see WWAN module on page 92 e WLAN module see WLAN module on page 94 f Fan see Fan on page 100 g Keyboard see Keyboard on page 101 h Base enclosure see Base enclosure on page 107 Remove the ...

Page 123: ...3 Remove the function board 4 Reverse this procedure to install the function board Component replacement procedures 115 ...

Page 124: ... power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 81 and then remove the following components a Service cover see Service cover on page 83 b Optical drive see Optical drive on page 84 c Hard drive see Hard drive on page 87 d WWAN module see WWAN module on page 92 e WLAN module see WLA...

Page 125: ...om the system board 4 Close the computer 5 Turn the computer upside down with the front toward you 6 Release the power connector cable 1 from the opening clips 2 and routing channel built into the top cover Component replacement procedures 117 ...

Page 126: ...7 Remove the power connector 3 from the clip built into the top cover Reverse this procedure to install the power connector cable 118 Chapter 4 Removal and replacement procedures ...

Page 127: ...attery see Battery on page 81 and then remove the following components a Service cover see Service cover on page 83 b Optical drive see Optical drive on page 84 c Hard drive see Hard drive on page 87 d WWAN module see WWAN module on page 92 e WLAN module see WLAN module on page 94 f Fan see Fan on page 100 g Keyboard see Keyboard on page 101 h Base enclosure see Base enclosure on page 107 Remove t...

Page 128: ...3 Remove the USB board 3 Reverse this procedure to install the USB board 120 Chapter 4 Removal and replacement procedures ...

Page 129: ...690021 001 For use only on HP EliteBook 8570p Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with UMA memory and the Windows 8 Professional operating system in all countries and regions except the People s Republic of China and the Ukraine 686971 601 For use only on HP EliteBook 8570p Notebook PC computer models equipped with the QM77 chipset a graphics subsystem w...

Page 130: ...s equipped with the QM77 chipset a graphics subsystem with UMA memory WWAN capability and the Windows 8 Standard operating system in all countries and regions except the People s Republic of China and the Ukraine 686974 501 For use only on HP ProBook 6570b Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with UMA memory WWAN capability and the Windows 7 operating sys...

Page 131: ...90026 501 For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with discrete memory WWAN capability and the Windows 7 operating system only in the People s Republic of China and the Ukraine 690026 001 For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with UMA memory WWAN capab...

Page 132: ...r use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with UMA memory and the Windows 8 Standard operating system only in the People s Republic of China and the Ukraine 690023 501 For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with UMA memory and the Windows 7 operating system...

Page 133: ... Touchpad cable is connected and then disconnect the Touchpad cable 2 from the system board 4 Release the ZIF connector 3 to which the fingerprint reader board cable is connected and then disconnect the fingerprint reader board cable 4 from the system board 5 Disconnect the power connector cable 5 from the system board 6 Close the computer 7 Turn the computer upside down with the battery bay towar...

Page 134: ... 5 from the system board 11 Remove the four Phillips PM2 5 5 0 screws 1 that secure the system board to the top cover 12 Lift the right side of the system board 2 until it rests at an angle 126 Chapter 4 Removal and replacement procedures ...

Page 135: ...emory 686309 001 Before removing the heat sink follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery o...

Page 136: ... stamped into the heat sink loosen the seven captive Philllips screws 1 and 2 that secure the heat sink to the system board and then remove the heat sink 3 NOTE Due to the adhesive quality of the thermal material located between the heat sink and the system board components it may be necessary to move the heat sink from side to side to detach it 3 Following the 1 2 3 4 sequence stamped into the he...

Page 137: ...The following illustration shows the replacement thermal material locations on a computer model equipped with a graphics subsystem with discrete memory Thermal paste is used on the processor 1 and the heat sink section 2 that services it A thermal pad is used on the graphics subsystem chip 3 and the heat sink section 4 that services it Thermal paste is used on the PCH chip 5 and the heat sink sect...

Page 138: ... FSB 6 0 MB L3 cache 45 W for use only on HP EliteBook 8570p Notebook PC computer models 681283 001 Intel Quad Core i7 3630QM 2 40 GHz processor SC turbo up to 3 40 GHz 1600 MHz FSB 6 0 MB L3 cache 45 W for use only on HP EliteBook 8570p Notebook PC computer models 702081 001 Intel Quad Core i7 3610QM 2 30 GHz processor SC turbo up to 3 30 GHz 1600 MHz FSB 6 0 MB L3 cache 45 W for use only on HP E...

Page 139: ...Notebook PC computer models 700627 001 Intel Dual Core i3 3110M 2 40 GHz processor 1600 MHz FSB 3 0 MB L3 cache 35 W for use only on HP ProBook 6570b Notebook PC computer models 682417 001 Intel Dual Core i3 2370M 2 40 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W for use only on HP ProBook 6570b Notebook PC computer models 677152 001 Before removing the processor follow these steps 1 Turn off t...

Page 140: ...wise until you hear a click 2 Lift the processor 2 straight up and remove it NOTE The gold triangle 3 on the processor must be aligned with the triangle icon 4 embossed on the processor socket when you install the processor Reverse this procedure to install the processor 132 Chapter 4 Removal and replacement procedures ...

Page 141: ...ice cover see Service cover on page 83 b Optical drive see Optical drive on page 84 c Hard drive see Hard drive on page 87 d WWAN module see WWAN module on page 92 e WLAN module see WLAN module on page 94 f Fan see Fan on page 100 g Keyboard see Keyboard on page 101 h Base enclosure see Base enclosure on page 107 Remove the display assembly 1 Remove the Torx TM2 5 4 8 screw 1 that secures the grou...

Page 142: ...ver is free for removal 6 Position the computer with the front toward you 7 Press the display release latch 1 to release the display assembly from the top cover 8 Remove the computer 2 from the display assembly 134 Chapter 4 Removal and replacement procedures ...

Page 143: ...y on HP EliteBook 8570p Notebook PC computer models and 686303 001 for use only on HP ProBook 6570b Notebook PC computer models b Remove the two Phillips PM2 5 5 0 screws 2 that secure the display bezel to the display assembly c Flex the inside edges of the bottom edge 1 the left and right sides 2 and the top edge 3 of the display bezel until the bezel disengages from the display enclosure Compone...

Page 144: ...hielding tabs that secure the webcam microphone module 1 to the display enclosure b Detach the webcam microphone module 2 from the display enclosure The webcam microphone module is attached to the display enclosure with double sided tape c Disconnect the webcam microphone module cable 3 from the webcam microphone module CAUTION Handle the webcam microphone module with caution The module has a thin...

Page 145: ...to replace the display panel NOTE Substeps a through c apply to an HP EliteBook 8570p Notebook PC computer model See substeps d through f for display panel release procedures for an HP EliteBook 6570b Notebook PC computer models a Remove the two Phillips PM2 5 4 6 screws 1 that secure the top edge of the display panel to the display enclosure b Remove the four Phillips PM2 5 5 6 screws 2 that secu...

Page 146: ...tebook PC computer model d Remove the eight Phillips PM2 5 4 0 screws 1 that secure the display panel to the display enclosure e Lift the top edge of the display panel 2 and then swing it up and forward until it 3 rests at an upright position f Position the display enclosure and display panel with the display panel cable connector toward you g Release the adhesive support strip 1 that secures the ...

Page 147: ...play panel The display panel is available using the following spare part numbers 690405 001 15 6 in LED AntiGlare WVA FHD display panel 690404 001 15 6 in LED AntiGlare WVA HD display panel 690403 001 15 6 in LED AntiGlare SVA HD display panel Component replacement procedures 139 ...

Page 148: ... for display hinge removal procedures for an HP EliteBook 6570b Notebook PC computer model a Remove the display hinges from the display enclosure b Remove the two Phillips PM2 0 3 0 screws that hold the display hinge assembly together c Remove the display hinge inner cover 2 d Remove the display hinge end cap 3 140 Chapter 4 Removal and replacement procedures ...

Page 149: ...val procedures for an HP EliteBook 6570b Notebook PC computer model f Remove the two Phillips PM2 0 3 0 screws 1 that secure the display hinge covers to the display assemblies g Slide the display hinges toward the inside of the display enclosure 2 to remove them The display hinge covers are included in the Display Hinge Kit spare part number 647677 001 h Remove the eight Phillips PM2 5 3 0 screws ...

Page 150: ... necessary to replace the display panel cable a Remove the five Phillips PM2 0 3 0 screws that secure the display hinge tube to the display enclosure NOTE Substeps a through d apply only to an HP EliteBook 6570b Notebook PC computer model b Release the display hinge tube 1 from the display enclosure 142 Chapter 4 Removal and replacement procedures ...

Page 151: ...nge tube The display hinge tube and the display cable guides are included in the Display Hinge Kit spare part numbers 641193 001 for use only on HP EliteBook 8570p Notebook PC computer models and 647677 001 for use only on HP EliteBook 6570b Notebook PC computer models e Disconnect the webcam microphone module cable 1 from the webcam microphone module f Release the display panel cable 2 from the c...

Page 152: ... equipped with an HD display assembly 646970 001 For use only on HP ProBook 6570b Notebook PC computer models equipped with an FHD or HD display assembly 646969 001 For use only on HP ProBook 6570b Notebook PC computer models equipped with an HD display assembly 14 If it is necessary to replace the WLAN antenna cables and transceivers a Release the WLAN antenna cables from the clips 1 and routing ...

Page 153: ...for use only on HP ProBook 6570b Notebook PC computer models 15 If it is necessary to replace the WWAN antenna cables and transceivers a Release the WWAN antenna cables from the clips 1 and routing channel built into the display enclosure b Detach the WWAN antenna transceivers 2 from the display enclosure The WWAN antenna transceivers are attached to the display enclosure with double sided tape Co...

Page 154: ... in the Cable Kits spare part numbers 686308 001 for use only on HP EliteBook 8570p Notebook PC computer models and 686307 001 for use only on HP ProBook 6570b Notebook PC computer models Reverse this procedure to reassemble and install the display assembly 146 Chapter 4 Removal and replacement procedures ...

Page 155: ... computer and the amount of system and extended memory NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer...

Page 156: ...You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup To exit Computer Setup menus choose one of the following methods To exit Computer Setup menus without saving your changes Click the Exit icon in the lower left corner of the screen and then follow the on screen instructions ...

Page 157: ...e factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain l...

Page 158: ...ed this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult...

Page 159: ... attempts to move the data to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact HP support to report the issue and purchase a replacement battery BIOS Manageme...

Page 160: ... bottom of the screen 2 Press f10 to enter Computer Setup Using Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen To select a menu or a menu item use the tab key and the keyboard arrow ...

Page 161: ...n Computer Setup NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow ...

Page 162: ...g the computer pressing the esc key while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing the f1 key Follow the on screen instructions to exit this screen Downloading a BIOS update CAUTION CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connect...

Page 163: ... of the hard drive and then checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery and calibrates the battery if necessary ...

Page 164: ...uter Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item To scroll up and down click the up arrow o...

Page 165: ...tartup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select File Restore Defaults 4 Follow the on screen instructions 5 To save your changes and exit click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select File Save Changes and Exit ...

Page 166: ... connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the c...

Page 167: ...test This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact support to report the issue and purchase a replacement battery System Tune Up This group of additional tests checks your computer to make sure that the main components are functioning correctly System Tune Up runs longer and more comprehensive tests on memory modules h...

Page 168: ...y graphics subsystem with UMA memory one memory module WLAN module and solid state drive 2 74 kg 6 04 lbs Equipped with 6 cell battery optical drive graphics subsystem with UMA memory one memory module WLAN module and solid state drive 2 84 kg 6 26 LBS Equipped with 9 cell battery graphics subsystem with UMA memory one memory module WLAN module and solid state drive 2 91 kg 6 41 lbs Equipped with ...

Page 169: ... 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures Computer specifications 161 ...

Page 170: ...o 16 8 million Contrast ratio 200 1 typical Brightness 250 nits typical Pixel resolution Pitch 0 197 0 197 mm Format FHD WVA 1920 x 1080 HD WVA 1600 x 1900 HD SVA 1366 x 768 Configuration RGB vertical stripe Backlight LED Character display 80 25 Total power consumption 3 46 W Viewing angle 65 horizontal 50 vertical typical 162 Chapter 6 Specifications ...

Page 171: ...ity Seek times typical read including setting Single track 2 0 ms 1 5 ms 1 5 ms Average read write 12 16 ms 11 13 ms 11 13 ms Maximum 22 ms 22 ms 22 ms Logical blocks 1 465 149 168 976 773 168 628 142 448 Disk rotational speed 7200 rpm 7200 rpm 7200 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is l...

Page 172: ... password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support for more information From the Start screen type h and then select Help and Support Backing up your information Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system set...

Page 173: ...system failure or instability the computer provides the following tools to recover your files Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly f11 recovery tools You can use the f11 recovery tools to recover your original hard ...

Page 174: ...instructions NOTE For additional information on recovering information using the Windows tools perform a search for these topics in Help and Support From the Start screen type h and then select Help and Support Using f11 recovery tools CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the...

Page 175: ...Windows 8 operating system DVD into the optical drive before the Windows operating system loads 3 When prompted press any keyboard key 4 Follow the on screen instructions After the repair is completed 1 Eject the Windows 8 operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Using Windows Refresh fo...

Page 176: ...nal data apps and settings from your computer and reinstalls Windows IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the f11 key or from the Start screen To use the f11 key 1 Press f11 while the computer boots or Press and hold f11 as you press the power button 2 Se...

Page 177: ...ackup and Restore provides the following options Creating a system repair disc select models only by using the installed optical drive select models only or an optional external optical drive Backing up your information Creating a system image select models only Scheduling automatic backups select models only Creating system restore points Recovering individual files Restoring the computer to a pr...

Page 178: ...failure is as good as your most recent backup Immediately after setting up the computer you should create system repair discs select models only using the installed optical drive select models only or an optional external optical drive and back up your system As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup...

Page 179: ...l hard drive image The image includes the Windows operating system and software programs installed at the factory NOTE If you are unable to boot start up your computer and you cannot use the system repair discs you previously created select models only you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system For additional information see the Using ...

Page 180: ...ive image using f11 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition click Start right click Computer click Manage and then click Disk Management NOTE If the HP Recovery partition has been deleted the f11 restore option will not function You must recover your operating system and programs using the Windows 7 operating system DVD and the Dri...

Page 181: ...tly removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 7 operating system DVD NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then insert the Windows 7 operating system DVD into the optical drive before the Windows...

Page 182: ...ollowing times At regularly scheduled times Before the computer is repaired or restored Before you add or modify hardware or software To back up your home directory files using Backup Manager Settings 1 Select Computer More Applications Tools Backup Manager Settings and click Backup my home directory 2 Click Storage Destination Location and then select a location to back up your information 3 Clic...

Page 183: ...ere installed at the factory Software drivers and updates not installed by HP must be manually reinstalled Personal files must be restored from a backup To restore the computer using the HP Factory Image Restore DVD you must first create the recovery disc To create the recovery disc NOTE HP recommends that you create the HP Factory Image Restore DVD in the event of a system failure 1 Select Comput...

Page 184: ...y will be destroyed To continue click OK Otherwise click Cancel and back up the contents of the Disk On Key on another computer 7 The backup process will display a status dialog box while the backup is in progress NOTE A file browser window with the Disk On Key Contents displayed will pop up when the key is mounted You may close the file browser window if desired Once the USB Recovery Key has been...

Page 185: ...s a speedy simple way to return the computer to its original state This option removes all personal data applications and settings from your computer and reinstalls the Linux operating system IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the f11 key To use the f11...

Page 186: ...uirements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage r...

Page 187: ...t be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard ...

Page 188: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 180 Chapter 9 Recycling ...

Page 189: ...eb browser 18 wireless 18 C Cable Kit components 47 spare part numbers 47 55 cables service considerations 74 calculator button 18 calculator light 21 caps lock light 20 carrying case spare part numbers 51 52 53 case spare part numbers 54 chipset product description 2 components bottom 25 buttons 17 display 15 fingerprint reader 17 front 22 keys 18 left side 23 lights 20 right side 24 TouchPad 21 ...

Page 190: ...ation 77 H hard drive precautions 75 product description 4 removal 87 spare part numbers 43 48 53 55 87 specifications 163 hard drive bracket illustrated 48 removal 88 Hard Drive Hardware Kit contents 48 spare part number 43 48 54 87 hard drive light 22 headphone jack 24 heat sink removal 127 spare part numbers 36 55 127 J jacks audio in 24 audio out 24 headphone 24 microphone 24 network 24 RJ 45 ...

Page 191: ... 4 keyboard 9 memory module 4 microphone 6 modem 6 operating system 10 optical drive 5 pointing device 9 ports 8 power requirements 9 processors 1 product name 1 security 9 serviceability 14 solid state drive 5 upgrade drive 5 video 6 wireless 6 product name 1 79 product number 80 R removal replacement preliminaries 74 procedures 79 right side components 24 RJ 11 jack cable illustrated 47 removal ...

Page 192: ...ume mute button 18 W warranty period 80 Web browser button 18 Web browser light 20 webcam 15 webcam light 15 webcam microphone spare part numbers 66 webcam microphone module removal 136 spare part numbers 45 66 137 wireless antenna illustrated 47 locations 15 removal 144 145 spare part numbers 45 145 146 Wireless Antenna Kit spare part numbers 145 146 wireless button 18 wireless light 20 22 wirele...

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