HP EliteBook 8570w, Getting Started Manual

Page 1: ...Getting Started HP Notebook ...

Page 2: ...le for technical or editorial errors or omissions contained herein First Edition June 2012 Document Part Number 679385 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Software terms By installing copying downloading or otherwise using any software product preinstalled on this computer you agree to be bound by the t...

Page 3: ...other hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for ...

Page 4: ...iv Safety warning notice ...

Page 5: ...16 Connecting to a wireless network 17 Connecting to an existing WLAN 17 Setting up a new WLAN network 17 Configuring a wireless router 18 Protecting your WLAN 18 4 Keyboard and pointing devices 19 Using the keyboard 19 Identifying the hot keys 19 Using keypads 20 Using the integrated numeric keypad 20 Using pointing devices 21 Setting pointing device preferences 21 Using the pointing stick 21 Usi...

Page 6: ...ive 34 Adding or replacing memory modules 35 Adding or replacing the memory module underneath the keyboard select models only 38 Using the DreamColor display select models only 42 Updating programs and drivers 42 Cleaning your computer 43 Cleaning products 43 Cleaning procedures 43 Cleaning the display 43 Cleaning the sides and cover 43 Cleaning the TouchPad and keyboard 43 6 Backup and recovery 4...

Page 7: ...7 Customer service 49 Contacting customer service 49 Labels 50 8 Specifications 51 Input power 51 Operating environment 51 Index 52 vii ...

Page 8: ...viii ...

Page 9: ... free updates For more information see the HP Notebook Reference Guide For instructions on accessing this guide see Finding information on page 2 Get to know your computer Learn about your computer features See Getting to know your computer on page 4 and Keyboard and pointing devices on page 19 for additional information Find installed software Access a list of the software preinstalled on the com...

Page 10: ...upport go to http welcome hp com country us en wwcontact_us html Operating system information Software driver and BIOS updates Troubleshooting tools How to access technical support Regulatory Safety and Environmental Notices To access this guide Select Start Help and Support User Guides Regulatory and safety information Battery disposal information Safety Comfort Guide To access this guide Select ...

Page 11: ...ormat you may request a printed copy from http www hp com go orderdocuments or write to North America Hewlett Packard MS POD 11311 Chinden Blvd Boise ID 83714 USA Europe Middle East Africa Hewlett Packard POD Via G Di Vittorio 9 20063 Cernusco s Naviglio MI Italy Asia Pacific Hewlett Packard POD P O Box 200 Alexandra Post Office Singapore 9115077 When you request a printed copy of your warranty pl...

Page 12: ...4 Right pointing stick button Functions like the right button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse 6 Center TouchPad button Functions like the center button on an external mouse 7 Left TouchPad button Functions like the left button on an external mouse 8 TouchPad zone Moves the pointer and selects or activates items on the screen 9 Touch...

Page 13: ...n 4 Num lk light On Num lk is on 5 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off 6 Mute light Amber Computer sound is off Off Computer sound is on 7 Web browser light On The computer is on Off The computer is off or in Hibernation 8 Calculator light On The calculator function i...

Page 14: ...loss of unsaved information If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings Select Start Control Panel System and Security Power Options For more information see the HP Notebook Reference Guide 2 Wireless button Turns the wireless ...

Page 15: ...r button Activates the calculator function 6 Fingerprint reader select models only Allows a fingerprint logon to Windows instead of a password logon 7 TouchPad on off button Turns the TouchPad on and off when it is double tapped Top 7 ...

Page 16: ... num lk key the esc key or other keys For more information see Keyboard and pointing devices on page 19 4 Windows logo key Displays the Windows Start menu 5 Windows applications key Displays a shortcut menu for items beneath the cursor 6 Integrated numeric keypad When num lk has been enabled it can be used like an external numeric keypad To alternate between this numeric function and the navigatio...

Page 17: ... has reached a low battery level When the battery reaches a critical battery level the battery light begins blinking rapidly Off The battery is fully charged 4 Hard drive light Blinking white The hard drive is being accessed Amber HP 3D DriveGuard has temporarily parked the hard drive NOTE For information on HP 3D DriveGuard see the HP Notebook Reference Guide 5 Display release latch Opens the com...

Page 18: ... microphone jack Connects an optional computer headset microphone stereo array microphone or monaural microphone 3 USB 3 0 ports 2 Connect optional USB 3 0 compatible devices and provide enhanced USB power performance 4 External monitor port Connects an external VGA monitor or projector 5 Smart card reader Supports optional smart cards 6 Upgrade bay optical drive shown The upgrade bay can hold a p...

Page 19: ... internal fan to cycle on and off during routine operation 4 DisplayPort Connects an optional digital display device such as a high performance monitor or projector 5 eSATA USB 2 0 combo port Connects an optional high performance eSATA component such as an eSATA external hard drive or connects an optional USB device 6 USB 2 0 port Connects an optional USB device For more information about USB devi...

Page 20: ...Rear Component Description 1 RJ 11 modem jack Connects a modem cable 2 Power connector Connects an AC adapter 12 Chapter 2 Getting to know your computer ...

Page 21: ...networks WWAN 4 Internal microphones 2 Record sound 5 Webcam light select models only On The webcam is in use 6 Webcam select models only Records video and captures still photographs To use the webcam select Start All Programs Communication and Chat HP Webcam The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free f...

Page 22: ...or Connects an optional accessory battery 5 Docking connector Connects an optional docking device 6 Service door release latch Releases the service door from the computer 7 Vents 4 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation...

Page 23: ...module slots CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact technical support through Help and Supp...

Page 24: ... locations This utility assists with signing up for a new Internet account and configuring the computer to use an existing account To access this utility select Start All Programs Communication and Chat ISP provided icons available in some locations These icons may be displayed either individually on the Windows desktop or grouped in a desktop folder named Online Services To set up a new Internet ...

Page 25: ...nnect to click Open Network and Sharing Center and then click Set up a new connection or network A list of options is displayed You can choose to manually search for and connect to a network or to create a new network connection 5 Click Connect 6 If the network is a security enabled WLAN you are prompted to enter a network security code Type the code and then click OK to complete the connection Se...

Page 26: ...a network Then follow the on screen instructions NOTE It is recommended that you initially connect your new wireless computer to the router by using the network cable provided with the router When the computer successfully connects to the Internet you can disconnect the cable and then access the Internet through your wireless network Protecting your WLAN When you set up a WLAN or access an existin...

Page 27: ...and other system components turn off and power is conserved To exit Sleep briefly press the power button CAUTION To reduce the risk of information loss save your work before initiating Sleep NOTE If a critical battery level occurs while the computer is in the Sleep state the computer initiates Hibernation and the information stored in system memory is saved to the hard drive The function of the fn...

Page 28: ...re receiving video information from the computer fn f6 Decreases speaker volume fn f7 Increases speaker volume fn f8 Displays charging level fn f9 Decreases the screen brightness level fn f10 Increases the screen brightness level fn f12 Turns the keyboard backlight on and off select models only NOTE The keyboard backlight is turned on at the factory To extend battery life turn off the keyboard bac...

Page 29: ...ou can use an external USB mouse purchased separately by connecting it to one of the USB ports on the computer Setting pointing device preferences Use Mouse Properties in Windows to customize settings for pointing devices such as button configuration click speed and pointer options To access Mouse Properties Select Start Devices and Printers Then right click the device representing your computer a...

Page 30: ...ion Amber Indicates that the TouchPad is off Off Indicates that the TouchPad is on Navigating To move the pointer slide one finger across the TouchPad in the direction you want the pointer to go Selecting Use the left and right TouchPad buttons like the corresponding buttons on an external mouse Using TouchPad gestures The TouchPad supports a variety of gestures To use TouchPad gestures place two ...

Page 31: ...hat is displayed and then click Settings 4 Select the gesture to activate the demonstration To turn the gestures on and off 1 Click the Show hidden icons icon in the notification area at the far right of the taskbar 2 Click the Synaptics Pointing Device icon and then click Pointing Device Properties 3 Click the Device Settings tab select the device in the window that is displayed and then click Se...

Page 32: ...ether on the TouchPad and then moving them apart Zoom out by placing two fingers apart on the TouchPad and then moving them together Rotating Rotating allows you to rotate items such as photos To rotate anchor your left forefinger in the TouchPad zone Move the right forefinger around the anchored finger in a sweeping motion moving from 12 o clock to 3 o clock To reverse the rotation move your righ...

Page 33: ...te through screens or quickly scroll through documents To flick use three fingers to touch the TouchPad zone in a light quick flicking motion up down left or right NOTE Three finger flicking is disabled by default Using pointing devices 25 ...

Page 34: ...2 Press the battery 2 down until it is seated The battery automatically locks into place To remove the battery CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work and initiate Hibernation or shut down the computer through Windows before removing the battery Slide the battery release latch 1 and then p...

Page 35: ...module slot hard drive regulatory label and other components To remove the service door 1 Remove the battery see Inserting or removing the battery on page 26 2 With the battery bay toward you slide the service door release latch 1 to the left remove the screw if the optional screw is being used 2 and then slide the release latch again 3 to release the service door 3 Slide the service door toward t...

Page 36: ...door 5 Insert the battery see Inserting or removing the battery on page 26 Replacing or upgrading the hard drive CAUTION To prevent information loss or an unresponsive system Shut down the computer before removing the hard drive from the hard drive bay Do not remove the hard drive while the computer is on in the Sleep state or in Hibernation If you are not sure whether the computer is off or in Hi...

Page 37: ...reating or changing RAID volumes NOTE HP does not support SRT with self encrypting drives SEDs For additional information about RAID see the RAID User Guide located in Help and Support or see the HP website at http www hp com support Removing the hard drive NOTE Before replacing a hard drive or changing the RAID volume see Intel Smart Response Technology select models only on page 28 To remove a h...

Page 38: ... 3 to a vertical position 9 Loosen the hard drive screw 1 Pull the hard drive tab 2 to the right to disconnect the hard drive 10 Lift the hard drive 3 and then pull the hard drive out of the hard drive bay 30 Chapter 5 Maintenance ...

Page 39: ...acket attached If a bracket is not included reverse this procedure to place the bracket onto the new hard drive Installing a hard drive To install the hard drive 1 Lower the hard drive 1 into the hard drive bay 2 Pull the hard drive tab 2 to the left until the hard drive is fully seated Replacing or upgrading the hard drive 31 ...

Page 40: ... the hard drive cover screws 3 7 Replace the service door see Removing or replacing the service door on page 27 8 Replace the battery see Inserting or removing the battery on page 26 9 Turn the computer right side up and then reconnect AC power and external devices to the computer 10 Turn on the computer 32 Chapter 5 Maintenance ...

Page 41: ...e from the upgrade bay 1 Save your work 2 Shut down the computer and close the display 3 Disconnect all external devices connected to the computer 4 Unplug the power cord from the AC outlet 5 Turn the computer upside down on a flat surface with the upgrade bay toward you 6 Remove the battery see Inserting or removing the battery on page 26 7 Remove the service door see Removing or replacing the se...

Page 42: ...tion If you are not sure whether the computer is off or in Hibernation turn the computer on by pressing the power button Then shut down the computer through the operating system To remove an optical drive from the upgrade bay 1 Save your work 2 Shut down the computer and close the display 3 Disconnect all external devices connected to the computer 4 Unplug the power cord from the AC outlet 5 Turn ...

Page 43: ...Inserting or removing the battery on page 26 6 Turn the computer right side up and then reconnect AC power and external devices to the computer 7 Turn on the computer Adding or replacing memory modules The computer has two or four memory module slots depending on processor configuration Two memory module slots are located under the service door Additionally quad core computers also include two mem...

Page 44: ...rmation loss or an unresponsive system Shut down the computer before adding or replacing memory modules Do not remove a memory module while the computer is on in the Sleep state or in Hibernation If you are not sure whether the computer is off or in Hibernation turn the computer on by pressing the power button Then shut down the computer through the operating system 1 Save your work and shut down ...

Page 45: ... it in an electrostatic safe container 7 Insert a new memory module CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module a Align the notched edge 1 of the memory module with the tab in the memory module slot b With the memory module at a 45 degree angle from the surface of the memory module compartment press the mo...

Page 46: ...board select models only CAUTION To prevent information loss or an unresponsive system Shut down the computer before adding or replacing memory modules Do not remove a memory module while the computer is on in the Sleep state or in Hibernation If you are not sure whether the computer is off or in Hibernation turn the computer on by pressing the power button Then shut down the computer through the ...

Page 47: ...the bottom of the computer b Release the keyboard by pressing down on the keyboard release cut out 2 c Turn the computer right side up and gently release the tabs along the top edge of the keyboard 3 Then rest the keyboard on the TouchPad NOTE Do not disconnect the keyboard cable To avoid disconnecting the keyboard cable do not pull the keyboard away from the computer Replacing a drive in the upgr...

Page 48: ...le 2 and then gently pull the memory module out of the memory module slot CAUTION To protect a memory module after removal place it in an electrostatic safe container NOTE Memory modules are designed with a notch 3 to prevent incorrect insertion into the memory module slot 9 Line up the notch 1 slide the memory module into place 2 and gently push the memory module into place 3 40 Chapter 5 Mainten...

Page 49: ...esting it on the base enclosure b Slide the keyboard tabs 2 into the base enclosure slots c Press gently on the keyboard 3 so that it snaps into place NOTE Gently push along the top of the keyboard to ensure all tabs are in place Replacing a drive in the upgrade bay 41 ...

Page 50: ... the preinstalled HP Mobile Display Assistant software You can use this program to adjust display color settings such as preset color space white point color temperature and luminance brightness To access Mobile Display Assistant click the Mobile Display Assistant icon in the notification area at the far right of the taskbar or select Start All Programs Productivity and Tools Mobile Display Assist...

Page 51: ...mage to components do not attempt to clean your computer while it is turned on 1 Turn off the computer 2 Disconnect external power 3 Disconnect all powered external devices CAUTION Do not spray cleaning agents or liquids directly on any computer surface Liquids dripped on the surface can permanently damage internal components Cleaning the display Gently wipe the display using a soft lint free clot...

Page 52: ...d disinfect the TouchPad and keyboard use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable germicidal disposable wipe To prevent keys from sticking and to remove dust lint and particles from the keyboard use a can of compressed air with a straw extension 44 Chapter 5 Maintenance ...

Page 53: ...for later use NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support for more information Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offer...

Page 54: ...ormation to an optional external hard drive a network drive or discs Note the following when backing up Store personal files in the Documents library and back it up regularly Back up templates that are stored in their associated programs Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to r...

Page 55: ... Startup Repair completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 If possible back up all personal files 2 If possible check f...

Page 56: ...uctions Using a Windows 7 operating system DVD purchased separately To order a Windows 7 operating system DVD go to the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html You can also order the DVD by calling support For contact information see the Worldwide Telephone Numbers booklet included with the comput...

Page 57: ...S product support go to http www hp com go contactHP For worldwide product support go to http welcome hp com country us en wwcontact_us html Here you can Chat online with an HP technician NOTE When technical support chat is not available in a particular language it is available in English E mail HP Customer Service Find HP Customer Service worldwide telephone numbers Locate an HP service center Co...

Page 58: ...ulatory information about the computer The regulatory label is affixed inside the battery bay Wireless certification label or labels select models only Provide information about optional wireless devices and the approval markings of some of the countries or regions in which the devices have been approved for use If your computer model includes one or more wireless devices one or more certification...

Page 59: ...ing specifications Input Power Rating Operating voltage and current 19 5V DC 6 15A 120 W Slim Adapter 19 5V DC 7 7A 150 W Slim Adapter 19 5V DC 10 3A 200 W Slim Adapter NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms NOTE The computer operating voltage and current can be found on the system regulatory label Operating environment Fact...

Page 60: ...itor port 10 F f11 recovery 48 fingerprint reader identifying 7 fn key identifying 8 19 function keys identifying 8 H hard drive bracket removal 0 0 installing 31 removing 29 hard drive light 9 hard drive recovery 48 hard drive identifying 15 headphone audio out jack 10 hot keys adjusting volume 20 decrease screen brightness 20 decreasing speaker sound 20 description 19 increase screen brightness ...

Page 61: ... brightness keys 20 screen image switching 20 scrolling TouchPad gesture 24 security cable slot identifying 11 serial number 50 serial number computer 50 service door 15 service door removing or replacing 27 setup of WLAN 17 SIM slot identifying 14 slots security cable 11 SIM 14 smart card reader identifying 10 system repair disc 45 system restore points 45 T TouchPad buttons 4 on off button 7 usi...