HP EliteBook 8570w, Maintenance And Service Manual

Page 1: ...HP EliteBook 8570w Mobile Workstation Maintenance and Service Guide ...

Page 2: ...ion August 2013 Second Edition October 2012 First Edition July 2012 Document Part Number 679384 003 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software to take full adv...

Page 3: ...llow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety o...

Page 4: ...iv Safety warning notice ...

Page 5: ... 18 Display 19 Bottom 20 3 Illustrated parts catalog 22 Service tag 22 Computer major components 23 Display components 31 Plastics Kit 32 Cable Kit 33 Mass storage devices 34 Miscellaneous parts 35 Sequential part number listing 37 4 Removal and replacement procedures 48 Preliminary replacement requirements 48 Tools required 48 Service considerations 48 Plastic parts 48 Cables and connectors 49 v ...

Page 6: ...ule 68 Bluetooth module 70 Hard drive 72 Smart card reader 75 Upgrade bay device 77 Keyboard 81 Memory Modules under keyboard 85 Top cover 87 Power button board 90 Function button board 92 Fingerprint reader board 94 TouchPad button board 96 VGA port board 98 Fan and heat sink assembly 100 Graphics card 102 Processor 104 Audio USB 3 0 board 106 Modem module 108 Speakers 110 ExpressCard USB 2 0 ass...

Page 7: ...ting the BIOS 146 Determining the BIOS version 146 Downloading a BIOS update 146 Using Advanced System Diagnostics 147 6 Specifications 148 Computer specifications 148 39 6 cm 15 6 in HD display specifications 149 39 6 cm 15 6 in FHD display specifications 150 Hard drive specifications 151 Solid state drive specifications 152 DVD RW and CD RW SuperMulti DL Combo Drive specifications 153 Blu ray Di...

Page 8: ...or 162 Creating recovery media 162 Backing up your information 162 Performing a system recovery 163 Using the Windows recovery tools 163 Using f11 recovery tools 164 Using a Windows 7 operating system DVD purchased separately 165 8 Power cord set requirements 166 Requirements for all countries and regions 166 Requirements for specific countries and regions 167 9 Recycling 168 Index 169 viii ...

Page 9: ...QM 2 40 GHz processor SC turbo up to 3 40 GHz 1600 MHz FSB 6 0 MB L3 cache 45 W i7 3610QM 2 30 GHz Turbo up to 3 30 GHz quad core processor 1600 MHz 6MB L3 Cache 8 threads 45W i7 3520M 2 90GHz Turbo up to 3 60 GHz dual core processor 1600 MHz 4MB L3 Cache 4 threads 35W i5 3360M 2 80 GHz Turbo up to 3 50 GHz dual core processor 1600 MHz 3 MB L3 Cache 4 threads 35W i5 3320M 2 60 GHz Turbo up to 3 30...

Page 10: ... 109 CG Memory In models that use quad core processors four SODIMM customer accessible upgradeable memory module slots supporting up to 32 GB of RAM In models that use dual core processors two SODIMM customer accessible upgradeable memory module slots supporting up to 16 GB of RAM PC3 12800 1600 MHz DDR3 Supports dual channel memory Supports the following configurations 2048 MB Total System Memory...

Page 11: ...ports 500 GB 7200 rpm drive and 256 GB SSD Self Encrypting Drive Supports the following 12 7 mm tray load optical drives DVD ROM Drive DVD RW and CD RW SuperMulti Double Layer DL Drive Blu ray Disc ROM DVD RW SuperMulti DL Combo Drive Blu ray Disc R RE DVD RW SuperMulti DL Drive Supports No Drive option Microphone Integrated dual array microphone Audio HD Audio w SRS Premium Sound Stereo speakers ...

Page 12: ...dband Module HP lt2522 LTE EV DO Mobile Broadband Module HP un2430 EV DO HSPA Mini Card HP un2430 EV DO HSPA Mobile Broadband Module Three WWAN antennas built into display assembly Subscriber identity module SIM security customer accessible in battery bay Supports no WWAN option Integrated personal area network PAN options by way of Bluetooth module HP Integrated Module with Bluetooth 2 1 Wireless...

Page 13: ...ouchPad Taps and gestures enabled by default 2 finger scrolling 2 finger zoom pinch Four launch buttons Browser wireless on off calculator and mute volume Power requirements AC adapter with localized cable plug support 3 wire plug with ground pin supports 3 pin DC connector 200W SLIM Smart AC Adapter 150W SLIM Smart AC Adapter 120W SLIM Smart AC Adapter 8 cell 2 8 Ah 83 Wh Li ion battery 8 cell 2 ...

Page 14: ...in Asia Pacific Japan and the People s Republic of China Windows 7 Professional 64 and 32 with Microsoft Office 2010 Starter not supported in Japan Restore media DRDVD Windows 8 available with any Windows 8 loc required with any Windows 7 Professional downgrade OS Windows 7 available with any Windows 7 or Windows 7 Professional downgrade loc Red Hat Enterprise Linux RHEL 6 x 64 bit available with ...

Page 15: ...terprise 64 and 32 Windows 7 Ultimate 64 and 32 Windows XP Professional 64 and 32 Red Hat Enterprise Linux RHEL 6 x 64 bit closed source drivers restore media DRDVD ISO SuSE Linux Enterprise SLED Service Pack 2 64 bit closed source drivers restore media DRDVD ISO Serviceability End user replaceable parts AC adapter Battery system Hard drive SSD Memory module Optical drive Mini PCI components WLAN ...

Page 16: ...3 Pointing stick Moves the pointer and selects or activates items on the screen 4 Right pointing stick button Functions like the right button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse 6 Center TouchPad button Functions like the center button on an external mouse 7 Left TouchPad button Functions like the left button on an external mouse 8 Chap...

Page 17: ...Component Description 8 TouchPad zone Moves the pointer and selects or activates items on the screen 9 TouchPad on off button Turns the TouchPad on and off when it is double tapped Top 9 ...

Page 18: ...Num lk is on 5 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off 6 Mute light Amber Computer sound is off Off Computer sound is on 7 Web browser light On The computer is on Off The computer is off or in Hibernation 8 Calculator light On The calculator function is on Blinking The ca...

Page 19: ... down the power button will result in the loss of unsaved information If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings Windows 8 From the Start screen type power select Settings and then select Power Options Windows 7 Select Start C...

Page 20: ...the button to open the default Web browser 5 Calculator button Activates the calculator function 6 Fingerprint reader select models only Allows a fingerprint logon to Windows instead of a password logon 7 TouchPad on off button Turns the TouchPad on and off when it is double tapped 12 Chapter 2 External Component Identification ...

Page 21: ... function key the num lk key the esc key or other keys 4 Windows logo key Displays the Windows Start menu 5 Windows applications key Displays a shortcut menu for items beneath the cursor 6 Integrated numeric keypad When num lk has been enabled it can be used like an external numeric keypad To alternate between this numeric function and the navigational function indicated by the directional arrows ...

Page 22: ...s connected to external power and the battery is charged from 90 to 99 percent Blinking amber A battery that is the only available power source has reached a low battery level When the battery reaches a critical battery level the battery light begins blinking rapidly Off The battery is fully charged 4 Hard drive light Blinking white The hard drive is being accessed Amber HP 3D DriveGuard has tempo...

Page 23: ...MMC Secure Digital SD Card Secure Digital HC SDHC Card Secure Digital XC SDXC Card 7 Speakers 2 Produce SRS Premium Sound select models only NOTE To use the SRS Premium Sound software Windows 8 From the Start screen type SRS and then select SRS Premium Sound Windows 7 Select Start All Programs SRS Premium Sound Front 15 ...

Page 24: ...icrophone jack Connects an optional computer headset microphone stereo array microphone or monaural microphone 3 USB 3 0 ports 2 Connect optional USB 3 0 compatible devices and provide enhanced USB power performance 4 External monitor port Connects an external VGA monitor or projector 5 Smart card reader Supports optional smart cards 6 Upgrade bay optical drive shown The upgrade bay can hold a pro...

Page 25: ... internal fan to cycle on and off during routine operation 4 DisplayPort Connects an optional digital display device such as a high performance monitor or projector 5 eSATA USB 2 0 combo port Connects an optional high performance eSATA component such as an eSATA external hard drive or connects an optional USB device 6 USB 2 0 port Connects an optional USB device For more information about USB devi...

Page 26: ...Rear Component Description 1 RJ 11 modem jack Connects a modem cable 2 Power connector Connects an AC adapter 18 Chapter 2 External Component Identification ...

Page 27: ...cord sound 5 Webcam light select models only On The webcam is in use 6 Webcam select models only Records video and captures still photographs To use the webcam Windows 8 From the Start screen type h and then select Help and Support Windows 7 Select Start All Programs Communication and Chat HP Webcam The antennas are not visible from the outside of the computer For optimal transmission keep the are...

Page 28: ... Connects an optional accessory battery 5 Docking connector Connects an optional docking device 6 Service door release latch Releases the service door from the computer 7 Vents 4 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 2...

Page 29: ...module slots CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact technical support through Help and Supp...

Page 30: ... of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the compu...

Page 31: ...Computer major components Computer major components 23 ...

Page 32: ... Germany 703149 041 For use in India 703149 D61 For use in Italy 703149 061 For use in Latin America 703149 161 For use in the Netherlands 703149 B31 For use in Norway 703149 091 For use in Russia 703149 251 For use in South Korea 703149 AD1 For use in Sweden and Finland 703149 B71 For use in Switzerland 703149 BG1 For use in Taiwan 703149 AB1 For use in Thailand 703149 281 For use in the United K...

Page 33: ...51 271 For use in Russia 703151 251 For use in Saudi Arabia 703151 171 For use in Slovenia 703151 BA1 For use in South Korea 703151 AD1 For use in Spain 703151 071 For use in Sweden and Finland 703151 B71 For use in Switzerland 703151 BG1 For use in Taiwan 703151 AB1 For use in Thailand 703151 281 For use in Turkey 703151 141 For use in the United Kingdom and Singapore 703151 031 For use in the Un...

Page 34: ...n the United Kingdom and Singapore 690647 031 For use in the United States 690647 001 Keyboard without backlight for use only on computer models equipped with the Windows 7 operating system For use in Belgium 690648 A41 For use in Brazil 690648 201 For use in Bulgaria 690648 261 For use in Canada 690648 DB1 For use in the Czech Republic and Slovakia 690648 FL1 For use in Denmark 690648 081 For use...

Page 35: ... and bracket 690645 001 4 Power connector included in the cable kit spare part number 690623 001 For information about cable kit contents see Cable Kit on page 33 5 RJ 45 network jack included in the cable kit spare part number 690623 001 For information about cable kit contents see Cable Kit on page 33 6 TouchPad button board included with top cover spare part number 690645 001 7 Audio USB 3 0 bo...

Page 36: ...al core processor 1600 MHz 3 MB L3 Cache 4 threads 35W 681952 002 12 ExpressCard USB 2 0 assembly board 684793 001 13 Graphics card includes replacement thermal material NVIDIA Quadro K2000M NVIDIA N14P Q3 2GB DDR3 690637 001 NVIDIA Quadro K1000M NVIDIA N14P Q1 2GB DDR3 690638 001 AMD FirePro M4000 Chelsea XT GL 1GB GDDR5 690639 001 14 Memory modules 8 GB DDR3 1600 MHz PC3 12800 670034 001 4 GB DD...

Page 37: ...he Bluetooth module spare part kit does not include a Bluetooth module cable The Bluetooth module cable is included in the cable kit spare part number 690623 001 For information about cable kit contents see Cable Kit on page 33 655792 001 23 Base enclosure 698946 001 24 WLAN module Broadcom 43228 802 11 a b g n Wi Fi 2 2 Adapter 669832 001 Intel Centrino Advanced N 6205 802 11 a b g n 2 2 WiFi Ada...

Page 38: ...1 128 GB SATA III SSD locked 705053 001 Hard Drive Hardware Kit includes hard drive bracket and screws 644694 001 28 Upgrade bay device DVD ROM Drive 694687 001 DVD RW and CD RW SuperMulti DL Combo Drive 694688 001 Blu ray Disc ROM DVD RW SuperMulti DL Combo Drive 694689 001 Blu ray Disc R RE DVD RW SuperMulti DL Drive 694690 001 Upgrade bay bezel not illustrated 655547 001 29 Service door with fe...

Page 39: ... 5 Display cover included in raw panel support kit spare part number 690632 001 HP Logo Kit not illustrated includes cables 652666 001 6 Cable routing tray included with the plastics kit spare part number 684794 001 WLAN antennas and cables not illustrated included in the cable kit spare part number 690623 001 For information about cable kit contents see Cable Kit on page 33 WWAN antennas and cabl...

Page 40: ...4 001 1 Battery cover 2 SD Card blank 3 Optical drive weight saver 4 Display latch button 5 RJ 11 jack cover 6 ExpressCard blank 7 Inverter cover 2 are included one for models with DreamColor and one for models without DreamColor 32 Chapter 3 Illustrated parts catalog ...

Page 41: ... Item Description Spare part number Cable Kit 690623 001 1 WWAN antenna 2 WLAN antenna 3 Bluetooth module cable 4 RJ11 connector cable 5 RJ45 connector cable 6 Power connector cable 7 TouchPad cable Cable Kit 33 ...

Page 42: ... rpm 633252 001 500 GB 7200 rpm 634925 001 500 GB 7200 rpm Self Encrypting hard drive SED 683801 001 320 GB 7200 rpm 7 mm 634862 001 Hard Drive Hardware Kit includes hard drive bracket and screws 644694 001 Solid state drive not illustrated 256 GB SATA III SSD SED 694683 001 180 GB SATA II SSD 694684 001 160 GB SATA II SSD 694685 001 128 GB SATA III SSD 653434 001 Upgrade bay bezel not illustrated...

Page 43: ... s Republic of China 490371 AA1 For use in South Africa 490371 AR1 For use in South Korea 490371 AD1 For use in Switzerland 490371 111 For use in Taiwan 490371 AB1 For use in Thailand 490371 201 For use in the United Kingdom and Singapore 490371 031 For use in the United States 490371 001 Power cord 3 prong For use in Argentina 491683 D01 For use in Asia Pacific countries and regions 491683 D91 Fo...

Page 44: ... South Korea 491683 AD1 For use in Switzerland 491683 111 For use in Taiwan 491683 AB1 For use in Thailand 491683 201 For use in the United Kingdom and Singapore 491683 031 Rubber Kit includes rubber feet and rubber screw covers 652663 001 Mouse 390632 001 Optical travel mouse 434594 001 Notebook combination lock 591699 001 Case professional slim top load 592923 001 Screw Kit 652661 001 36 Chapter...

Page 45: ...for use in South Korea 3 pin 490371 AR1 Power cord for use in South Africa 3 pin 490371 BB1 Power cord for use in Israel 3 pin 490371 D01 Power cord for use in Argentina 3 pin 490371 D61 Power cord for use in India 3 pin 490371 D91 Power cord for use in AsiaPacific 3 pin 491683 001 Power cord for use in North America 3 prong 491683 011 Power cord for use in Australia 3 prong 491683 021 Power cord ...

Page 46: ...7 001 8 cell 2 8 Ah 83 Wh Li ion battery 633252 001 750 GB 7200 rpm hard drive includes hard drive bracket and screws 634087 001 9 cell 3 0 Ah 100 Wh Li ion ultra capacity extended life battery 634089 001 9 cell 2 8 Ah 73 Wh Li ion extended life battery 634400 001 HP un2430 EV DO HSPA Mobile Broadband Module 634862 001 320 GB 7200 rpm hard drive includes hard drive bracket and screws 634925 001 50...

Page 47: ...0 GHz quad core processor 1600 MHz 6 MB L3 Cache 8 threads 45W 681284 002 i7 3820QM 2 70 GHz Turbo up to 3 70 GHz quad core processor 1600 MHz 8 MB L3 Cache 8 threads 45W 681952 002 i5 3320M 2 60 GHz Turbo up to 3 30 GHz dual core processor 1600 MHz 3 MB L3 Cache 4 threads 35W 681953 002 i5 3360M 2 80 GHz Turbo up to 3 50 GHz dual core processor 1600 MHz 3 MB L3 Cache 4 threads 35W 681954 002 i7 3...

Page 48: ...untries except China and Russia 690643 001 System board includes replacement thermal material and VGA support bracket for use with quad core processors and the Windows 7 operating system in all countries except China and Russia 690643 501 System board includes replacement thermal material and VGA support bracket for use with quad core processors and the Windows 8 Standard operating system in all c...

Page 49: ...use only on computer models equipped with the Windows 7 operating system in the Netherlands 690647 B71 Full size backlit keyboard with separate numeric keypad and TouchPad scroll zone for use in only on computer models equipped with the Windows 7 operating system Sweden and Finland 690647 BG1 Full size backlit keyboard with separate numeric keypad and TouchPad scroll zone for use only on computer ...

Page 50: ... for use only on computer models equipped with the Windows 7 operating system in Hungary 690648 251 Full size keyboard with separate numeric keypad and TouchPad scroll zone for use only on computer models equipped with the Windows 7 operating system in Russia 690648 261 Full size keyboard with separate numeric keypad and TouchPad scroll zone for use only on computer models equipped with the Window...

Page 51: ...perating system in the Czech Republic and Slovakia 690648 FP1 Full size keyboard with separate numeric keypad and TouchPad scroll zone for use only on computer models equipped with the Windows 7 operating system in Northwest Africa 693707 001 150W SLIM Smart AC Adapter 693708 001 200W SLIM Smart AC Adapter 693709 001 120W SLIM Smart AC Adapter 694681 001 39 6 cm 15 6 in FHD AG LED WVA 694682 001 2...

Page 52: ...in Italy includes backlight cable keyboard cable and pointing stick cable 703149 081 Keyboard with backlight numeric keypad and pointing stick for use only on computer models equipped with the Windows 8 operating system in Denmark includes backlight cable keyboard cable and pointing stick cable 703149 091 Keyboard with backlight numeric keypad and pointing stick for use only on computer models equ...

Page 53: ...g stick cable 703151 031 Keyboard with numeric keypad and pointing stick for use only on computer models equipped with the Windows 8 operating system in the United Kingdom and Singapore includes keyboard cable and pointing stick cable 703151 041 Keyboard with numeric keypad and pointing stick for use only on computer models equipped with the Windows 8 operating system in Germany includes keyboard ...

Page 54: ...Windows 8 operating system in Belgium includes keyboard cable and pointing stick cable 703151 AB1 Keyboard with numeric keypad and pointing stick for use only on computer models equipped with the Windows 8 operating system in Taiwan includes keyboard cable and pointing stick cable 703151 AD1 Keyboard with numeric keypad and pointing stick for use only on computer models equipped with the Windows 8...

Page 55: ...rd with numeric keypad and pointing stick for use only on computer models equipped with the Windows 8 operating system in Northwest Africa includes keyboard cable and pointing stick cable 703266 002 Intel Quad Core i7 3840QM 2 80 GHz processor SC turbo up to 3 80 GHz 1600 MHz FSB 8 0 MB L3 cache 45 W includes replacement thermal material 705053 001 128 GB SATA III solid state drive 710789 001 HP h...

Page 56: ...e of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure o...

Page 57: ...serting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not i...

Page 58: ...Keep components in their electrostatic safe containers until you are ready to install them Use nonmagnetic tools Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The fol...

Page 59: ...nd and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive f...

Page 60: ...tween the operator and ground To be effective the conductive strips must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance St...

Page 61: ...provide the computer serial number and model description provided on the service tag Item Description Function 1 Product name The name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a ser...

Page 62: ... down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery 1 Turn the computer upside down on a flat surface with the battery bay toward you 2 Slide the battery release latch 1 to release the batte...

Page 63: ... you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 54 Remove the dis...

Page 64: ...s from the display back cover e Flex the inside edge of the left side and the right side 2 of the bezel until it disengages from the display back cover f Flex the bottom 3 of the bezel from the inside edge until it disengages from the display back cover g Remove the display bezel from the display back cover 4 56 Chapter 4 Removal and replacement procedures ...

Page 65: ...at secure the display panel to the display enclosure 2 3 Disengage the display panel from the base enclosure by closing the display enclosure to 45 degrees while holding the sides of the display panel Component replacement procedures 57 ...

Page 66: ...el Carefully disconnect the cable from the connector 5 Remove the eight Phillips screws 1 that secure the display panel to the display hinges four on either side 6 Remove the display panel 2 Reverse this procedure to install the display panel 58 Chapter 4 Removal and replacement procedures ...

Page 67: ...ter on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 54 Remove the SIM 1 Inside the battery bay press in on the SIM 1 The module is partially ejec...

Page 68: ...he power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 54 Remove the service door 1 Position the computer upside down with the back of the computer toward you 2 Slide the service door release latch to the left 1 revealing the service door securing screw if present Remove this screw 2 NOTE There is a threaded receptacle on the ...

Page 69: ...4 Remove the service door 5 Component replacement procedures 61 ...

Page 70: ...0MHz PC3 12800 652972 001 Before removing a memory module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and the...

Page 71: ...ling the module away from the slot at an angle NOTE Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot Reverse this procedure to install a memory module Component replacement procedures 63 ...

Page 72: ...uter by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 54 5 Remove the service door see Service door on page 60 Remove the RTC battery 1 Position the computer upside down with the front toward you 2 Disconnect the RTC battery cable 1 from the system board 3 Gently pull the battery 2 from the double si...

Page 73: ... down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on p...

Page 74: ...h 2 is connected to the WLAN module Aux terminal If the computer is equipped with an 802 11 a b g n WLAN module the WLAN antenna cable marked with 3 is connected to the middle terminal on the WLAN module 3 Remove the two Phillips screws 2 that secure the WLAN module to the computer The edge of the module opposite the slot rises away from the computer 66 Chapter 4 Removal and replacement procedures...

Page 75: ...odule 3 by pulling the module away from the slot at an angle NOTE WLAN modules are designed with a notch to prevent incorrect insertion Reverse this procedure to install the WLAN module Component replacement procedures 67 ...

Page 76: ...ternal devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 54 5 Remove the service door see Service door on page 60 Remove the WWAN module 1 Position the computer right side up with front toward you 2 Disconnect the WWAN antenna ...

Page 77: ...dule 4 by pulling the module away from the slot at an angle NOTE WWAN modules are designed with a notch 5 to prevent incorrect insertion Reverse this procedure to install the WWAN module Component replacement procedures 69 ...

Page 78: ...through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 54 5 Remove the service door see Service door on page 60 Remove the Bluetooth module 1 Position the computer upside down w...

Page 79: ...6 Remove the Bluetooth module Reverse this procedure to install the Bluetooth module Component replacement procedures 71 ...

Page 80: ...ure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 54 5 Remove the service door ...

Page 81: ...ree Phillips spring loaded screws 2 that secure the hard drive to the computer 6 Grasp the tab on the hard drive pull the hard drive to the left 3 and remove the hard drive 4 from the hard drive bay 7 If it is necessary to replace the hard drive bracket remove the four Phillips hard drive bracket screws 1 from the sides of the hard drive Component replacement procedures 73 ...

Page 82: ...8 Lift the bracket 2 straight up to remove it from the hard drive Reverse this procedure to reassemble and install the hard drive 74 Chapter 4 Removal and replacement procedures ...

Page 83: ...m 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 54 5 Remove the service door see Service door on page 60 6 Remove the hard drive see Hard drive on page 72 Remove the smart card reader 1 If you need...

Page 84: ...smart card reader remove the two Phillips screws 1 that secure the smart card reader to the smart card reader door 5 Slide the smart card reader out of the smart card reader door 2 while allowing the cable to slide out of the door guide 3 Reverse this procedure to reassemble and install the smart card reader 76 Chapter 4 Removal and replacement procedures ...

Page 85: ...ter is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 54 5 Remove the service door see Service door on p...

Page 86: ...ive bracket 2 Reverse this procedure to install an optical drive Upgrade bay hard drive Description Spare part number Upgrade bay bezel 655547 001 Before removing the upgrade bay hard drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devi...

Page 87: ... special note of each screw and screw lock size and location during removal and replacement 1 Position the computer upside down with the front side toward you 2 Remove the four Phillips screws securing the hard drive 3 Remove the Phillips locking screw 1 that secures the upgrade bay bezel to the computer 4 Insert a small tool 2 into the drive release opening and press the upgrade bay bezel tab to ...

Page 88: ...e front toward you 7 Loosen the two captive screws 1 that secure the hard drive to the bezel 8 Lift the hard drive connector end up 2 Lift the hard drive out at an angle 3 Reverse this procedure to install a hard drive in the upgrade bay 80 Chapter 4 Removal and replacement procedures ...

Page 89: ...Latin America 703149 161 For use in the United States 703149 001 Keyboard without backlight for use only on computer models equipped with the Windows 8 operating system For use in the Netherlands 703151 B31 For use in Belgium 703151 A41 For use in Norway 703151 091 For use in Brazil 703151 201 For use in Northwest Africa 703151 FP1 For use in Bulgaria 703151 261 For use in Portugal 703151 131 For ...

Page 90: ...31 For use in Latin America 690647 161 For use in the United States 690647 001 Keyboard without backlight for use only on computer models equipped with the Windows 7 operating system For use in the Netherlands 690648 B31 For use in Belgium 690648 A41 For use in Norway 690648 091 For use in Brazil 690648 201 For use in Northwest Africa 690648 FP1 For use in Bulgaria 690648 261 For use in Portugal 6...

Page 91: ... the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 54 5 Remove the service door see Service door on page 60 6 Remove the Upgrade bay d...

Page 92: ... area 5 Turn the opened computer right side up with the front toward you 6 Lift the rear edge of the keyboard and then rotate the keyboard 3 forward until it rests upside down on top of the TouchPad NOTE If you are accessing the memory modules below the keyboard it is not necessary to remove the cables or keyboard 7 Release the ZIF connector for the pointing stick cable 1 and then disconnect the c...

Page 93: ...01 or 696441 001 has four memory slots In this case the primary memory is located under the keyboard and expansion memory is located under the service door A computer having a system board with spare part number 690642 001 or 696440 001 has two memory module slots In this case the primary memory is located under the service door To access memory modules under the service door see Memory Modules un...

Page 94: ...m the computer 4 Remove the battery see Battery on page 54 5 Remove the service door see Service door on page 60 6 Remove the following components a Upgrade bay device see Upgrade bay device on page 77 b Keyboard see Keyboard on page 81 Remove the memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The edge of the module opposite the slot...

Page 95: ...Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 54 5 Remove the service door see Service door on page 60 6 Remove the following components a Hard drive see Hard drive on page 72 b Upgrade bay device see Upgrade bay device on page 77 c Keyboard see Keyboard on p...

Page 96: ...e base enclosure Three Phillips screws from the Upgrade bay 1 Three Torx 8 screws in the hard drive bay and four Torx 8 screws in the battery bay 2 Five Torx 8 screws from the front edge and middle of the computer 3 88 Chapter 4 Removal and replacement procedures ...

Page 97: ...4 Pull up the back edge 1 of the top cover and then lift the cover 2 away at an angle Reverse this procedure to install the top cover Component replacement procedures 89 ...

Page 98: ...first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 54 5 Remove the service door see Service door on page 60 6 Remove the following components a Hard drive see Hard drive on page 72 b Upgrade bay device see Upgrade bay device on page 77 c Keyboard see Keyboard on page 81 d Top cover see Top cover on page 8...

Page 99: ... the two Torx 8 screws 4 that secure the power button board to the top cover and then remove the power button board 5 Reverse this procedure to install the power button board Component replacement procedures 91 ...

Page 100: ...plugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 54 5 Remove the service door see Service door on page 60 6 Remove the following components a Hard drive see Hard drive on page 72 b Upgrade bay device see Upgrade bay device on page 77 c Keyboard see Keyboard on page 81 d Top cover see Top cover on page 87 Remove...

Page 101: ...5 Disconnect the function button board cable 4 from the function button board Reverse this procedure to install the function button board Component replacement procedures 93 ...

Page 102: ... computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 54 5 Remove the service door see Service door on page 60 6 Remove the following components a Hard drive see Hard drive on page 72 b Upgrade bay device see Upgrade bay device on page 77 c Keyboard see Keyboard on page 81 d Top cover see Top co...

Page 103: ...4 Lift the fingerprint reader board 3 from the top cover Reverse this procedure to install the fingerprint reader board Component replacement procedures 95 ...

Page 104: ...e computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 54 5 Remove the service door see Service door on page 60 6 Remove the following components a Hard drive see Hard drive on page 72 b Upgrade bay device see Upgrade bay device on page 77 c Keyboard see Keyboard on page 81 d Top cover see Top c...

Page 105: ...4 Lift the TouchPad button board 4 from the top cover Reverse this procedure to install the TouchPad button board Component replacement procedures 97 ...

Page 106: ...unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 54 5 Remove the service door see Service door on page 60 6 Remove the following components a Hard drive see Hard drive on page 72 b Upgrade bay device see Upgrade bay device on page 77 c Keyboard see Keyboard on page 81 d Top cover see Top cover on page 87 Remo...

Page 107: ...4 Lift and remove the VGA port board from the base enclosure Reverse this procedure to install the VGA port board Component replacement procedures 99 ...

Page 108: ... operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 54 5 Remove the service door see Service door on page 60 6 Remove the following components a Hard drive see Hard drive on page 72 b U...

Page 109: ... properly ventilate the computer allow at least a 7 6 cm 3 in clearance on the left side of the computer The computer uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservat...

Page 110: ...onnected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 54 5 Remove the service door see Service door on page 60 6 Remove the following components a Hard drive see Hard drive on page 72 b Upgrade bay device see Upgrade bay device on page 77 c...

Page 111: ...roughly cleaned from the surfaces of the system board 1 3 5 and 7 and the heat sinks 2 4 6 and 8 each time the heat sink is removed Replacement thermal material is included with all heat sink and system board spare part kits Reverse this procedure to install the graphics card Component replacement procedures 103 ...

Page 112: ...ds 35W 681954 002 i5 3360M 2 80 GHz Turbo up to 3 50 GHz dual core processor 1600 MHz 3 MB L3 Cache 4 threads 35W 681953 002 i5 3320M 2 60 GHz Turbo up to 3 30 GHz dual core processor 1600 MHz 3 MB L3 Cache 4 threads 35W 681952 002 Before removing the processor follow these steps IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement 1 Shut down t...

Page 113: ...2 Use a flat bladed screwdriver to turn the processor locking screw 1 one half turn counterclockwise until you hear a click 3 Lift the processor 2 straight up and remove it NOTE The gold triangle 3 on the processor must be aligned with the triangle embossed on the processor slot when you install the processor Reverse this procedure to install the processor Component replacement procedures 105 ...

Page 114: ...puter 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 54 5 Remove the service door see Service door on page 60 6 Remove the following components a Hard drive see Hard drive on page 72 b Upgrade bay device see Upgrade bay device on page 77 c Keyboard see Keybo...

Page 115: ...3 Disconnect the audio USB 3 0 board 2 from the system board by lifting it out at an angle Reverse this procedure to install the audio USB 3 0 board Component replacement procedures 107 ...

Page 116: ...nect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 54 5 Remove the service door see Service door on page 60 6 Remove the following components a Hard drive see Hard drive on page 72 b Upgrade bay device see Upgr...

Page 117: ...4 Disconnect the modem module 3 from the system board by lifting it straight up Reverse this procedure to install the modem module Component replacement procedures 109 ...

Page 118: ...ugging the AC adapter from the computer 4 Remove the battery see Battery on page 54 5 Remove the service door see Service door on page 60 6 Remove the following components a Hard drive see Hard drive on page 72 b Upgrade bay device see Upgrade bay device on page 77 c Keyboard see Keyboard on page 81 d Top cover see Top cover on page 87 e Audio USB 3 0 board see Audio USB 3 0 board on page 106 Remo...

Page 119: ... spring buttons a In the lower right corner of the base enclosure remove the two Torx 8 screws 1 that secure the display latch spring button to the base enclosure b Lift the right display latch spring button 2 straight up from the base enclosure 4 Remove the tape 1 from the top of the speakers Component replacement procedures 111 ...

Page 120: ...he system board 6 Remove the four Torx 8 screws 3 that secure the speakers to the base enclosure 7 Remove the speakers 4 from the base enclosure Reverse this procedure to install the speakers 112 Chapter 4 Removal and replacement procedures ...

Page 121: ...the computer 4 Remove the battery see Battery on page 54 5 Remove the service door see Service door on page 60 6 Remove the following components a Hard drive see Hard drive on page 72 b Upgrade bay device see Upgrade bay device on page 77 c Keyboard see Keyboard on page 81 d Top cover see Top cover on page 87 e Fan and heat sink assembly see Fan and heat sink assembly on page 100 f Processor see P...

Page 122: ...t the assembly up 3 and remove the assembly from the base enclosure at a 45 degree angle 4 Reverse this procedure to install the ExpressCard USB 2 0 assembly 114 Chapter 4 Removal and replacement procedures ...

Page 123: ...nnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 54 5 Remove the service door see Service door on page 60 6 Remove the following components a Hard drive see Hard drive on page 72 b Upgrade bay device see Upg...

Page 124: ...3 Remove the Northbridge chip heat sink from the system board 2 Reverse this procedure to install the Northbridge chip heat sink 116 Chapter 4 Removal and replacement procedures ...

Page 125: ...e Windows 8 Standard operating system in all countries except China and Russia 690642 501 For use with dual core processors and the Windows 7 operating system in all countries except China and Russia 690642 001 For use with dual core processors in China and Russia only 696440 001 Before removing the system board follow these steps IMPORTANT Make special note of each screw and screw lock size and l...

Page 126: ... Memory modules see Memory Modules under service door on page 62 WLAN module see WLAN module on page 65 WWAN module see WWAN module on page 68 Modem module see Modem module on page 108 Processor see Processor on page 104 Graphics card see Graphics card on page 102 Northbridge chip heat sink see Northbridge chip heat sink on page 115 Remove the system board 1 Position the computer right side up wit...

Page 127: ... that secures the smart card reader to the system board 6 Remove the three Torx 8 screws 2 that secure the system board to the base enclosure 7 Remove the two Torx 8 screws 3 that secure the system board to the optical drive connector 8 Remove the system board 4 from the base enclosure Component replacement procedures 119 ...

Page 128: ...er 4 Remove the battery see Battery on page 54 5 Remove the service door see Service door on page 60 6 Remove the following components a Hard drive see Hard drive on page 72 b Upgrade bay device see Upgrade bay device on page 77 c Keyboard see Keyboard on page 81 d Top cover see Top cover on page 87 e Fan and heat sink assembly see Fan and heat sink assembly on page 100 f Audio USB 3 0 board see A...

Page 129: ...4 Remove the RJ 45 connector cable from the base enclosure 3 Reverse this procedure to install the RJ 45 connector cable Component replacement procedures 121 ...

Page 130: ...tery see Battery on page 54 5 Remove the service door see Service door on page 60 6 Remove the following components a Hard drive see Hard drive on page 72 b Upgrade bay device see Upgrade bay device on page 77 c Keyboard see Keyboard on page 81 d Top cover see Top cover on page 87 e Fan and heat sink assembly see Fan and heat sink assembly on page 100 f Audio USB 3 0 board see Audio USB 3 0 board ...

Page 131: ...4 Remove the power connector cable from the enclosure 3 Reverse this procedure to install the power connector cable Component replacement procedures 123 ...

Page 132: ...outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 54 5 Remove the service door see Service door on page 60 6 Remove the following components a Hard drive see Hard drive on page 72 b Upgrade bay device see Upgrade bay device on page 77 c Keyboard see Keyboard on page 81 d Top cover see Top cover on page 87 e Fan and heat sink assembly see Fan and h...

Page 133: ...r cable from the clips and routing channel built into the base enclosure 3 Remove the RJ 11 connector cable from the base enclosure Reverse this procedure to install the RJ 11 connector cable Component replacement procedures 125 ...

Page 134: ...tery see Battery on page 54 5 Remove the service door see Service door on page 60 6 Remove the following components a Hard drive see Hard drive on page 72 b Upgrade bay device see Upgrade bay device on page 77 c Keyboard see Keyboard on page 81 d Top cover see Top cover on page 87 e Fan and heat sink assembly see Fan and heat sink assembly on page 100 f Audio USB 3 0 board see Audio USB 3 0 board ...

Page 135: ...he service door latch from the base enclosure 2 ensuring that the spring 3 remains intact with the service door latch Reverse this procedure to install the service door latch Component replacement procedures 127 ...

Page 136: ... on page 60 6 Remove the following components a Hard drive see Hard drive on page 72 b Upgrade bay device see Upgrade bay device on page 77 c Keyboard see Keyboard on page 81 d Top cover see Top cover on page 87 e Fan and heat sink assembly see Fan and heat sink assembly on page 100 f Audio USB 3 0 board see Audio USB 3 0 board on page 106 g Speakers see Speakers on page 110 h ExpressCard USB 2 0 ...

Page 137: ...3 Remove the battery latch from the base enclosure 3 Reverse this procedure to install the battery latch Component replacement procedures 129 ...

Page 138: ...operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 54 5 Optional Remove the display panel see Display panel non DreamColor on page 55 6 Remove the service door see Service door on page ...

Page 139: ... The display hinge cover is available using spare part number 652657 001 4 Remove the two Torx T8M2 5 4 5 screws that secure the display assembly to the computer 5 Position the computer upside down with the front toward you Component replacement procedures 131 ...

Page 140: ... then back up underneath the system board unhook the antenna cables from the retaining tabs 2 8 Remove the four Torx 8 screws 1 from the brackets 9 Lift the display cable connector 2 straight up from the system board and carefully release the display cable from the cable routing slots in the base enclosure 132 Chapter 4 Removal and replacement procedures ...

Page 141: ...losure and remove it NOTE For a hinge up display assembly replacement reverse these procedures to reinstall the display assembly 11 Remove the display bezel a Remove the two rubber pads 1 that cover the display panel screws Component replacement procedures 133 ...

Page 142: ...side edge until it disengages from the display back cover d Flex the inside edge of the left side and the right side 2 of the bezel until it disengages from the display back cover e Flex the bottom 3 of the bezel from the inside edge until it disengages from the display back cover 134 Chapter 4 Removal and replacement procedures ...

Page 143: ...ve the cable routing tray remove the three Phillips screws 1 that secure the cable routing tray to the display enclosure then pull the cable routing tray towards you 2 The cable routing tray is available in the Plastics kit spare part number 684794 001 Component replacement procedures 135 ...

Page 144: ...hillips screws 1 that secure the display panel to the display hinges four on either side The left and right display hinges are available using spare part number 652646 001 a Remove the eight Phillips screws 1 that secure the display panel to the display hinges four on either side b Remove the display hinges 2 136 Chapter 4 Removal and replacement procedures ...

Page 145: ...ift the webcam module straight up 1 then pull the connector for the webcam cable and disconnect the cable 2 16 If it is necessary to replace the webcam cable release the tape securing the cable to the display cover 1 and then remove the cable 2 Component replacement procedures 137 ...

Page 146: ...cure the cables to the display back cover 18 If it is necessary to replace the WLAN antenna cables detach the WLAN antenna transceivers 1 from the adhesive on the back cover and then release the cables from the clips 2 that secure the cables to the display back cover Reverse this procedure to reassemble and install the display assembly 138 Chapter 4 Removal and replacement procedures ...

Page 147: ...follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Me...

Page 148: ...ur changes go into effect when the computer restarts Restoring factory settings in Computer Setup NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the...

Page 149: ...ly installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Computer Setup 1 Start Computer Setup 2 Use a pointing device or the arrow keys to select File System Information 3 To exit Computer Setup without saving your ch...

Page 150: ...ntifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to...

Page 151: ... attempts to move the data to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact HP support to report the issue and purchase a replacement battery BIOS Manageme...

Page 152: ...s displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Using Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen To select a menu or a menu item use the tab key and t...

Page 153: ...n Computer Setup NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow ...

Page 154: ...yed at the bottom of the screen and then pressing the f1 key Follow the on screen instructions to exit this screen Downloading a BIOS update CAUTION CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while ...

Page 155: ... attempts to move the data to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact support to report the issue and purchase a replacement battery System Tune Up T...

Page 156: ...ge 19 5V DC 6 15A 120 W Slim Adapter 19 5V DC 7 7A 150 W Slim Adapter 19 5V DC 10 3A 200 W Slim Adapter Operating current 4 74 A Temperature Operating 5 C to 35 C 41 F to 95 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 14 7 to 10 1 psia 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 14 7 to 4 4 psia 15 m to 12 192 m 50 ft to 40 000 ft Shock ...

Page 157: ...peratures 39 6 cm 15 6 in HD display specifications Metric U S Dimensions Height 19 4 cm 7 59 in Width 34 4 cm 13 54 in Diagonal 39 6 cm 15 6 in Surface treatment Anti glare Contrast ratio 300 1 typical Refresh rate 60 Hz Brightness 200 nits typical Pixel resolution Pitch 0 252 mm Format 1366 x 768 Configuration RGB stripe Backlight LED PPI 100 ppi Viewing angle 30 30 20 10 Left Right Down Up mini...

Page 158: ...urface treatment Anti glare Contrast ratio 300 1 typical Refresh rate 60 Hz Brightness 220 nits typical Pixel resolution Pitch 0 179 0 179 mm Format 1920 1080 Configuration RGB stripe Backlight White LED PPI 142 ppi Viewing angle 60 60 50 50 Left Right Down Up minimum or 70 70 60 60 Left Right Down Up typical 150 Chapter 6 Specifications ...

Page 159: ... times typical read including setting Single track 1 5 ms 1 5 ms 1 5 ms Average 11 ms 11 ms 11 ms Maximum 24 ms 24 ms 24 ms Logical blocks 1 465 149 168 976 773 168 625 142 448 Disc rotational speed 7200 rpm 7200 rpm 7200 rpm Operating temperature 32 to 140 F 0 to 60 C 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications ...

Page 160: ... s Maximum sequential write Up to 260 MB s 175 MB s Logical blocks 500 118 192 250 069 680 Operating temperature 32 to 158 F 0 to 70 C 1 GB 1 billion bytes when referring to solid state drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions apply Contact technical support for details 152 Chapter 6 Specifica...

Page 161: ... DVD R DVD RW DVD R DVD RW DVD RAM Write CD R CD RW DVD R DVD RW DVD R DVD RW DVD RAM DVD R DL DVD R DL Access time CD DVD Random 140ms 160 ms Interface Gen 1 SATA Max data transfer rate 24X CD ROM 8X DVD 24X CD R 24X CD RW 8X DVD R 8X DVD RW 8X DVD R 6X DVD RW 6X DVD R Dual Layer 6X DVD R Dual Layer 5X DVD RAM Transfer mode UDMA Mode 5 Max Media Capacity read write 8 5 GB Transport Tray Loading D...

Page 162: ...VD R DVD RW DVD RAM BD ROM BD R BD RE CD R CD RW DVD R DVD R DL DVD RW DVD R DVD R DL DVD RW DVD RAM Access time CD ROM DVD_ROM BD ROM Random 190 ms 180ms 230 ms Interface Gen 1 SATA Max data transfer rate 24X CD ROM 8X DVD 24X CD R 24X CD RW 8X DVD R 8X DVD RW 8X DVD R 6X DVD RW 6X DVD R Dual Layer 6X DVD R Dual Layer 5X DVD RAM Transfer mode UDMA Mode 5 Max Media Capacity read 50 0 GB Max Media ...

Page 163: ...n CD Photo CD CD EXTRA Portfolio CD R CD RW CD R CD RW DVD ROM DVD 5 DVD 9 DVD 10 DVD 18 DVD R DVD RW DVD R DVD RW DVD RAM Access time CD DVD Random 140 ms 160 ms Interface Gen 1 SATA Max data transfer rate 24X CD ROM 8X DVD Transfer mode UDMA Mode 5 Max Media Capacity read 8 5 GB Transport Tray Loading DVD ROM Drive specifications 155 ...

Page 164: ... password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support for more information From the Start screen type h and then select Help and Support Backing up your information Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system set...

Page 165: ...system failure or instability the computer provides the following tools to recover your files Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly f11 recovery tools You can use the f11 recovery tools to recover your original hard ...

Page 166: ...instructions NOTE For additional information on recovering information using the Windows tools perform a search for these topics in Help and Support From the Start screen type h and then select Help and Support Using f11 recovery tools CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the...

Page 167: ...Windows 8 operating system DVD into the optical drive before the Windows operating system loads 3 When prompted press any keyboard key 4 Follow the on screen instructions After the repair is completed 1 Eject the Windows 8 operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Using Windows Refresh fo...

Page 168: ...nal data apps and settings from your computer and reinstalls Windows IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the f11 key or from the Start screen To use the f11 key 1 Press f11 while the computer boots or Press and hold f11 as you press the power button 2 Se...

Page 169: ...ackup and Restore provides the following options Creating a system repair disc select models only by using the installed optical drive select models only or an optional external optical drive Backing up your information Creating a system image select models only Scheduling automatic backups select models only Creating system restore points Recovering individual files Restoring the computer to a pr...

Page 170: ...failure is as good as your most recent backup Immediately after setting up the computer you should create system repair discs select models only using the installed optical drive select models only or an optional external optical drive and back up your system As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup...

Page 171: ...l hard drive image The image includes the Windows operating system and software programs installed at the factory NOTE If you are unable to boot start up your computer and you cannot use the system repair discs you previously created select models only you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system For additional information see the Using ...

Page 172: ...ive image using f11 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition click Start right click Computer click Manage and then click Disk Management NOTE If the HP Recovery partition has been deleted the f11 restore option will not function You must recover your operating system and programs using the Windows 7 operating system DVD and the Dri...

Page 173: ...tly removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 7 operating system DVD NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then insert the Windows 7 operating system DVD into the optical drive before the Windows...

Page 174: ...ents listed below are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal v...

Page 175: ...t be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard ...

Page 176: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 168 Chapter 9 Recycling ...

Page 177: ...nter TouchPad 8 left pointing stick 8 left TouchPad 8 optical drive eject 16 power 11 right pointing stick 8 right TouchPad 8 C Cable Kit contents 33 spare part number 33 cable kit spare part number 30 cables service considerations 49 calculator button identifying 12 calculator light 10 caps lock light identifying 10 chipset product description 1 components bottom 20 display 19 front 14 left side ...

Page 178: ...mber 31 I integrated numeric keypad identifying 13 integrated webcam light identifying 19 internal display switch 19 internal microphones identifying 19 inverter cover illustrated 32 J jacks audio in microphone 16 audio out headphone 16 network 17 RJ 11 modem 18 RJ 45 network 17 K keyboard product description 5 removal 81 spare part number 81 spare part numbers 24 44 45 46 47 keypad integrated num...

Page 179: ...jack spare part number 27 RJ 11 modem jack identifying 18 RJ 11 connector cable removal 124 RJ 11 jack cover illustrated 32 RJ 45 network jack identifying 17 RJ 45 connector cable removal 120 RTC battery removal 64 spare part number 38 64 Rubber Kit spare part number 38 S Screw Kit spare part number 36 38 SD Card blank illustrated 32 security cable slot identifying 17 security product description ...

Page 180: ...umber 98 W webcam 19 product description 3 webcam light identifying 19 webcam module spare part number 31 webcam identifying 19 Windows applications key identifying 13 Windows logo key identifying 13 wireless antennas disconnecting 66 68 wireless antennas identifying 19 wireless light 10 wireless product description 4 WLAN antennas identifying 19 WLAN module removal 65 spare part number 29 38 65 s...

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