HP EliteBook Folio 1040 G3, Maintenance And Service Manual

Page 1: ...HP EliteBook Folio 1040 G3 Notebook PC Maintenance and Service Guide ...

Page 2: ...ome features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www microsoft com for details Software terms By installing copying downloading or otherwise using any software product preinstalled on t...

Page 3: ... another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Info...

Page 4: ...iv Safety warning notice ...

Page 5: ...nts 15 Plastics Rubber Kit 18 Cable Kit 19 Mass storage devices 19 Miscellaneous parts 20 4 Removal and replacement procedures preliminary requirements 23 Tools required 23 Service considerations 23 Plastic parts 23 Cables and connectors 23 Drive handling 24 Grounding guidelines 24 Electrostatic discharge damage 24 Packaging and transporting guidelines 25 Workstation guidelines 25 5 Removal and re...

Page 6: ...PM and HP Sure Start in Windows 7 61 Using Computer Setup 61 Starting Computer Setup 61 Navigating and selecting in Computer Setup 61 Restoring factory settings in Computer Setup 62 Updating the BIOS 62 Determining the BIOS version 62 Downloading a BIOS update 63 Changing the boot order using the f9 prompt 64 TPM BIOS settings select products only 64 Using HP Sure Start select products only 64 7 C...

Page 7: ...cking up your information 77 Performing a system recovery 78 Using the Windows recovery tools 78 Using f11 recovery tools select products only 79 Using Windows 7 operating system media 79 11 Backup and recovery in Windows 10 81 Creating recovery media and backups 81 Creating HP Recovery media select products only 81 Using Windows tools 82 Restore and recovery 83 Recovering using HP Recovery Manage...

Page 8: ...mory volatility 91 Nonvolatile memory usage 95 Questions and answers 97 Using HP Sure Start select models only 98 14 Power cord set requirements 99 Requirements for all countries 99 Requirements for specific countries and regions 99 15 Recycling 101 Index 102 viii ...

Page 9: ... 2 300 nits with and without webcam and WWAN Quad high definition QHD UWVA 2560 1440 eDP 1 3 340 nits with and without webcam and WWAN non touch Quad high definition QHD UWVA 2560 1440 eDP 1 3 340 nits with webcam and or WWAN touch Memory Memory down not upgradeable PC4 1866 Dual channel support Supports up to 16 GB of system RAM in the following configurations 16 GB 8 GB Primary storage Supports ...

Page 10: ...ollowing WWAN formats HP lt4120 Qualcomm Snapdragon X5 LTE Mobile Broadband Module HP 3110 HSPA Mobile Broadband Module Supports no WWAN option NFC Integrated NFC module NFC antenna only configured on NFC SKUs Supports no NFC option Docking HP Docking Station Ports Headphone Microphone Combo HDMI 1 4 Docking connector Multi Pin AC port 4 5 mm 1 USB C 3 0 charging port 2 USB 3 0 charging ports Keyb...

Page 11: ...ve Full volume encryption Preboot authentication password smart card Operating system Preinstalled Windows 7 Professional 64 Windows 10 Pro 64 Windows 10 Pro 64 Downgrade to Windows 7 64 Windows 10 Home 64 Chinese Market CPPP Windows 10 Home High end FreeDOS 2 0 Restore media DRDVD Windows 7 Windows 10 Restore media OS DVD Windows 7 Professional 64 Certified Microsoft WHQL Web only support Windows...

Page 12: ... only Records video and captures photographs Some models allow you to video conference and chat online using streaming video To use the webcam in Windows 10 Type camera in the taskbar search box and then select Camera To use the webcam in Windows 7 For information on using the webcam select Start All Programs Communication and Chat HP WebCam 5 WLAN antennas 2 select products only Send and receive ...

Page 13: ...antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide in Windows 10 1 Type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar 2 Select My PC select the Specifications tab and then select U...

Page 14: ...2 TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen 3 Left TouchPad button Functions like the left button on an external mouse 4 Right TouchPad button Functions like the right button on an external mouse 6 Chapter 2 External component identification ...

Page 15: ...On Caps lock is on which switches the key input to all capital letters 3 Microphone mute light Amber microphone sound is off Off microphone sound is on 4 Num lock light On Num lock is on 5 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on NOTE On some models the wireless light is amber when all wireless devices are ...

Page 16: ... the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings see your power options in Windows 10 Type power in the taskbar search box and then select Power and sleep settings or Right click the Start ...

Page 17: ...nation with the fn key 2 fn key Executes frequently used system functions when pressed in combination with a function key the num lock key or the esc key See Using the hot keys on page 10 3 Windows key Opens the Start menu NOTE Pressing the Windows key again will close the Start menu 4 Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet keys that enables you to add sub...

Page 18: ...he screen image from computer display to monitor display to simultaneous display on both the computer and the monitor Most external monitors receive video information on the computer using the external VGA video standard The fn f4 hot key can also alternate images among other devices that are receiving video information on the computer Decreases the screen brightness incrementally as long as you h...

Page 19: ... charge select models of cell phones and MP3 players even when the computer is off 4 Audio out headphone Audio in microphone combo jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the vol...

Page 20: ...al Smart cards Bottom Component Description 1 Docking device receptors 2 Connect an optional docking device 2 Vents 2 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 12 Chapter 2 External component identification ...

Page 21: ...s or will charge using a low current Some USB devices require power and require you to use a powered port NOTE USB charging ports can also charge select models of cell phones and MP3 players even when the computer is off 4 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed High Definition Multimedia In...

Page 22: ...er or the model number Locate these numbers before you contact support Your service label will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer Component 1 Serial number 2 Product number 3 Warranty period 4 Model number select products only Component 1 Model name select products only 2 Product number 3 Serial number 4 W...

Page 23: ...3 Illustrated parts catalog Computer major components Computer major components 15 ...

Page 24: ... see Keyboard on page 41 844423 xx1 4 Top cover 844390 001 5 Function board 844420 001 6 Speaker includes cable 844409 001 7 TouchPad 844394 001 8 Smart Card reader includes cable 844412 001 9 Fingerprint reader board includes cable NOTE The fingerprint reader bracket is included in the Bracket Kit spare part number 844411 001 844410 001 10 NFC module 844392 001 NFC antenna not illustrated 857632 ...

Page 25: ...01 180 GB MLC 844403 001 180 GB SED OPAL2 MLC 844404 001 128 GB TLC 844402 001 15 AC power connector 844424 001 16 WLAN module Intel Dual Band Wireless AC 8260 802 11ac 2 2 WiFi Bluetooth 4 2 806721 005 17 WWAN modules The WWAN rubber insert is included in the Plastics Rubber Kit spare part number 844400 001 HP lt4120 Qualcomm Snapdragon X5 LTE Mobile Broadband Module 800870 005 HP hs3110 HSPA Mob...

Page 26: ...00 001 1 Smart card insert 2 SIM card slot insert 3 Power button 4 Function button 5 Foam strip for use on WWAN modules Rubber insert for use in the WWAN socket not illustrated Rubber strip for use near the solid state drive not illustrated 18 Chapter 3 Illustrated parts catalog ...

Page 27: ... 3 NFC cable Mass storage devices Description Spare part number Solid State Drive SATA III 512 GB TLC 848878 001 256 GB SED OPAL2 MLC 844406 001 256 GB PCIe MLC 844405 001 256 GB TLC 844408 001 240 GB TLC 844407 001 180 GB MLC 844403 001 180 GB SED OPAL2 MLC 844404 001 128 GB TLC 844402 001 Cable Kit 19 ...

Page 28: ...n the People s Republic of China 286497 001 For use in Denmark 213353 001 For use in Europe Austria Belgium Finland France Germany the Netherlands Norway and Sweden 213350 001 For use in India 404827 001 For use in Israel 398063 001 For use in Italy 213352 001 For use in Japan 349756 001 For use in North America 213349 001 For use in South Africa 361240 001 For use in South Korea 267836 001 For us...

Page 29: ...ord 1 0 m 2 pin For use in Japan 190548 003 Screw Kit 844391 001 Cable detachable with tips NOTE Use with AC travel adapter 693716 001 736697 001 SIM HP Mobile Connect 714749 001 Adapters Docking connector to ethernet VGA adapter 797848 001 HP USB C to USB 3 0 adapter 814618 001 HDMI to DVI D adapter 691227 001 HDMI to VGA adapter 701943 001 HP Elite USB C Docking Station 844550 001 HP USB Travel ...

Page 30: ...Component Spare part number Essential Top Load Case 679921 001 HP Business Backpack 718548 001 22 Chapter 3 Illustrated parts catalog ...

Page 31: ...disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme ...

Page 32: ... Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive dev...

Page 33: ...ly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Works...

Page 34: ...operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative ...

Page 35: ...puter or void the warranty Component replacement procedures NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 14 for details This chapter provides removal and replacement procedures Make special note of each screw size and location during removal and replacement Component replac...

Page 36: ...m the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 29 Remove the bottom cover 1 Remove the 11 inner Torx T8M2 0 5 0 screws 1 that secure the bottom cover to the computer 2 Starting near the hinge work your way around while prying the bottom cover up and off the computer 2 Reverse the removal pro...

Page 37: ... computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 28 Remove the battery 1 Disconnect the battery cable from the system board 2 Remove the six Phillips PM2 0 4 0 screws 1 that secure the battery t...

Page 38: ...Lift the battery out of the computer 2 NOTE In the locked position there will be no red color shown in the latch slot 30 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 39: ...ating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Disconnect the battery see Battery on page 29 Remove the RTC battery 1 Disconnect the RTC battery cable 1 from the system board 2 Detach the RTC battery 2 from the computer 3 Remove the RTC b...

Page 40: ...gh the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Disconnect the battery see Battery on page 29 Remove the SSD 1 Remove the Phillips PM2 0 3 0 screw 1 that secures the drive to the system board 2 Remove the drive 2 by pulling it a...

Page 41: ...eps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Disconnect the battery see Battery on pa...

Page 42: ...dules are designed with a notch to prevent incorrect insertion NOTE If the WWAN antennas are not connected to the terminals on the WWAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WWAN module When installing a WWAN module make sure the conductive foam 1 covers the antenna connectors and metal...

Page 43: ...Component replacement procedures 35 ...

Page 44: ... operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Disconnect the battery see Battery on page 29 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module NOTE The WLAN antenna cable labeled 1 co...

Page 45: ...ith a notch to prevent incorrect insertion NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 37 ...

Page 46: ...t all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Disconnect the battery see Battery on page 29 Remove the power connector 1 Disconnect the power connector cable from the system board 1 2 Remove the power connector cable from the clip built into the chassis 2 3 Remove the Phillips PM2 0 4 0 screw 3 that secures the power connector cable to the compute...

Page 47: ...rn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Bottom cover see Bottom cover on page 28 5 Disconnect the battery see Battery on page 29 Remove the di...

Page 48: ...isplay assembly to the computer 7 Open the display up to a 45 degree angle and position it with the base enclosure on a table and the display hanging down 2 8 Remove the computer from the display assembly 3 Reverse this procedure to reassemble and install the display assembly 40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 49: ...itzerland BG1 Denmark Finland and Norway DH1 Northern Africa FP1 Taiwan AB1 France 051 Norway 091 Thailand 281 Germany 041 Portugal 131 Turkey 141 Greece 151 Romania 271 United Kingdom 031 Hungary 211 Russia 251 United States 001 Iceland DD1 Before removing the keyboard follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on a...

Page 50: ...e disengaged 4 Insert a screwdriver or similar thin tool into the keyboard release opening and then press on the back of the keyboard until the keyboard disengages from the computer 1 5 Rotate the keyboard off the top cover 2 6 Position the computer upright and open as far as possible 42 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 51: ...age it 1 and the lift the keyboard off the computer 2 Reverse this procedure to install the keyboard When you install the keyboard you have to insert the cables through the slots in the top cover under the keyboard Component replacement procedures 43 ...

Page 52: ...ttom cover on page 28 5 Remove the battery see Battery on page 29 Remove the TouchPad 1 Disconnect the TouchPad cable 1 and the NFC module cable 2 from the system board 2 Remove the six Phillips PM2 0 2 0 screws 3 that secure the TouchPad to the computer NOTE You must replace the existing NFC antenna on the replacement touchpad Please note the position of the antenna for proper reattachment and al...

Page 53: ...omputer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Remove the battery see Battery on page 29 Remove the NFC module 1 Disconnect the system board cable from the module 1 and the NFC antenna from the module 2 2 Lift up on module to disengage the adhesive and then remove it 3 NOTE The NFC module cable is available in the Cable Kit spare...

Page 54: ...Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Remove the battery see Battery on page 29 Remove the heat sink fan assembly 1 Disconnect both fan cables 1 from the system board 2 Remove the four Phillips PM2 0 4 0 screws 2 from the fans 3 Following the s...

Page 55: ...aterial must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the heat sink processor and system board spare part kits The following illustration shows the replacement thermal material locations Thermal paste is used on the processor 1 and heat sink 2 Reverse this procedure to i...

Page 56: ...em 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Remove the keyboard see Keyboard on page 41 6 Remove the battery see Battery on page 29 NOTE When replacing the system board be sure that the following components are removed from the defective system ...

Page 57: ... WLAN module 4 Left fan 5 Function board 6 Keyboard 7 Keyboard backlight 8 Touchpad 9 Fingerprint reader 10 RTC battery 2 Disconnect the following cables 1 Speaker 2 Display panel 3 Webcam microphone Component replacement procedures 49 ...

Page 58: ...the seven Phillips PM2 0 4 0 screws 1 that secure the system board to the computer 4 Remove the four Phillips PM2 0 4 0 screws 2 that secure the fans to the computer 50 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 59: ...he keyboard to the computer Lift the left side of the system board up to an approximate 45 degree angle 1 Pull the system board to the left to remove it from the computer 2 Reverse this procedure to install the system board Component replacement procedures 51 ...

Page 60: ...e 3 Verification Confirm that the system is not in MPM mode Customers should receive locked systems only Access the update menu In the past commercial notebooks required a special utility called WNDMIFIT or DMIFIT to update DMI information after a system board replacement With the HP Common Core BIOS those tools are no longer required When the notebook is in MPM unlock mode the Set Machine Unique ...

Page 61: ...The CTO localization defines the language and other regional features Feature bytes System Configuration ID Feature Bytes is a unique number that is used to identify the feature and software configuration for a specific notebook On system board CT number The CT number is used to uniquely identify a system board HP Setup Utility System Information UUID The UUID Universal Unique Identifier is a 128 ...

Page 62: ...em 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Remove the battery see Battery on page 29 6 Remove the system board see System board on page 48 Remove the Smart Card reader 1 Remove the three Phillips PM2 0 3 0 screws 1 that secure the reader to the...

Page 63: ...he power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Remove the battery see Battery on page 29 6 Remove the system board see System board on page 48 Remove the light pipe 1 Remove the Phillips PM2 0 3 0 screw 1 that secures the light pipe to the computer 2 Remove the light pipe from the computer 2 Reverse the re...

Page 64: ...e operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Remove the battery see Battery on page 29 6 Remove the system board see System board on page 48 Remove the buttons 1 Remove the Phillips PM2 5 2 5 screw 1 that secures each button to th...

Page 65: ... the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Remove the battery see Battery on page 29 6 Remove the system board see System board on page 48 Remove the function board 1 Remove the two Phillips PM2 0 3 0 screws 1 that secure the board to the computer 2 Lift the board up to access the connector underneath 2 3 Disconnect the cable from the bottom of the board 3 and then lift ...

Page 66: ...mputer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Remove the battery see Battery on page 29 6 Remove the system board see System board on page 48 Remove the audio board Rotate the side of the board upward 1 and then lift the board up and off the computer 2 Reverse the removal procedures ...

Page 67: ...onnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Remove the battery see Battery on page 29 6 Remove the system board see System board on page 48 Remove the fingerprint reader board 1 Remove the two Phillips PM2 0 2 0 screws 1 that secure the board to the comp...

Page 68: ...d from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Remove the battery see Battery on page 29 6 Remove the system board see System board on page 48 Remove the speaker assembly 1 Remove the function board cable from atop the speaker 1 2 Use a tool to pry the speaker and disengage the adhesive that secures it to the computer...

Page 69: ...steps Start Computer Setup Computers or tablets with keyboards Turn on or restart the computer and when the HP logo appears press f10 to enter Computer Setup Tablets without keyboards Turn off the tablet Press the power button in combination with the volume down button until the Startup menu is displayed and then tap F10 to enter Computer Setup Navigating and selecting in Computer Setup To select ...

Page 70: ...ctions may display Restore Defaults instead of Apply Factory Defaults and Exit 3 Follow the on screen instructions 4 To save your changes and exit select the Save icon in the lower right corner of the screen and then follow the on screen instructions or Select Main select Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password settings a...

Page 71: ...t Assistant 2 Make the selection for updates 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the...

Page 72: ...tioned requirement you shall bear all the liabilities wholly and solely HP will not be responsible for any related liabilities TPM provides additional security for your computer You can modify the TPM settings in Computer Setup BIOS NOTE If you change the TPM setting to Hidden TPM is not visible in the operating system To access TPM settings in Computer Setup 1 Start Computer Setup See Starting Co...

Page 73: ...steps Start Computer Setup Computers or tablets with keyboards Turn on or restart the computer and when the HP logo appears press f10 to enter Computer Setup Tablets without keyboards Turn off the tablet Press the power button in combination with the volume down button until the Startup menu is displayed and then tap F10 to enter Computer Setup Navigating and selecting in Computer Setup To select ...

Page 74: ...will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Start Computer Setup See Starting Computer Setup on page 61 2 Select Main and then select Apply Factory Defaults and Exit NOTE On select products the selections may display Restore Defaults instead of Apply Factory Defaults and Exit 3 Follow the on screen ins...

Page 75: ... update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the A...

Page 76: ... the computer and when the HP logo appears press f9 to enter the Boot Device Options menu Tablets without keyboards Turn off the tablet Press the power button in combination with the volume down button until the Startup menu is displayed and then tap F9 to enter the Boot Device Options menu 2 Select a boot device then press enter TPM BIOS settings select products only IMPORTANT Before enabling Tru...

Page 77: ...ores the BIOS to its previously safe state without user intervention HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration The default configuration can be customized by advanced users To access the latest documentation on HP Sure Start go to http www hp com support and select your country Select Drivers Downloads and then follow the on ...

Page 78: ... features remain unchanged and the system can boot to the OS The system board can be in the following states relative to DMI programming State Description MPM unlocked and Panic Mode This is the state the replacement boards are in The boards remain in this state for 35 boot cycles or until they are programmed and locked MPM unlocked System Boards can be in MPM and not display the Panic Screen The ...

Page 79: ... ready for DMI Programming NOTE If the computer is not in MPM mode you will be unable to program it and you must obtain a SMC BIN file to unlock the system 2 When you boot the system the BIOS might be in Panic Mode which shows what DMI information is missing From here you can continue to boot the system to the operating system or enter BIOS to program the required fields NOTE If the system support...

Page 80: ...ull efi to it See http tianocore sourceforge net wiki Efi shell Rename shellfull efi to bootx64 efi Boot to EFI and select the shell Use the date and time commands to set the system clock There is help at the command line for exact syntax 4 Start the HP Setup Utility and then select Main Set Machine Unique Data 5 Select each of the DMI fields and enter the appropriate information Feature Byte if p...

Page 81: ...confirm the data and lock the MPM Click Confirm Click Cancel to skip locking the system and boot to the operating system NOTE The confirmation screen displays on each boot until the system is locked 9 Press the enter key to exit the BIOS and restart the computer Confirm that the system is not in MPM mode Programming steps 73 ...

Page 82: ...cted USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 74 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostic...

Page 83: ...t HP automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want Downloading HP PC Hardware Diagnostics UEFI to a USB device 75 ...

Page 84: ... optical drive select products only or an optional external optical drive Create system restore points NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support To access Help and Support select Start Help and Support NOTE HP recommends that you print the recovery procedures and save them for later use in cas...

Page 85: ...are and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup You should also create Windows system repair media select products only which can be used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a f...

Page 86: ...indows 7 operating system media on page 79 Using the Windows recovery tools Using the Windows recovery tools you can Recover individual files Restore the computer to a previous system restore point Recover information using recovery tools NOTE For detailed instructions on various recovery and restore options perform a search for these topics in Help and Support To access Help and Support select St...

Page 87: ...puter click Manage and then click Disk Management NOTE If the HP Recovery partition is not listed you must recover your operating system and programs using the Windows 7 operating system media and the Driver Recovery media For additional information see Using Windows 7 operating system media on page 79 3 If the HP Recovery partition is listed restart the computer and then press f11 before the Wind...

Page 88: ...tem loads 3 When prompted press any keyboard key 4 Follow the on screen instructions 5 Click Next 6 Select Repair your computer 7 Follow the on screen instructions After the repair is completed 1 Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD 2 Install the Hardware Enabling Drivers first and then install Recommended Applications 80 Chapter 10 Backup and recovery i...

Page 89: ...the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 81 For information on the recovery options that are available using the recovery media see Using Windows tools on page 82 Use...

Page 90: ...arately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can also find c...

Page 91: ...o remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 86 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either create...

Page 92: ...orking To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For computers or tablets with keyboards attached press f11 while the computer boot...

Page 93: ...to the keyboard dock before beginning these steps 1 Insert the HP Recovery media 2 Access BIOS For computers or tablets with keyboards attached Turn on or restart the computer or tablet quickly press esc and then press f9 for boot options For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume down button then select f9 or Turn on or restart the tablet and...

Page 94: ...overy partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select products only on page 81 NOTE The Remove Recovery Partition option is only available on products that support this function Follow these steps to remove the HP Recovery partition 1 Type recovery in the taskbar search box and then select HP Recovery Manager 2 Select Remove Reco...

Page 95: ...rent 18 5 V dc 3 5 A 65 W or 19 0 V dc 4 74 A 90 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits fo...

Page 96: ...nal 35 7 cm 14 06 in Resolution FHD panel 1920x1080 QHD panel 2560x1440 Viewing angle FHD panel Standard View Angle SVA QHD panel Ultra Wide View Angle UWVA Brightness FHD panel 300 nits typical QHD panel 340 nits typical Backlight LED Display panel interface Embedded DisplayPort eDP 88 Chapter 12 Specifications ...

Page 97: ... to 80K IOPs Up to 280 MB s Up to 67K IOPs Up to 455 MB s Up to 59K IOPs Ready time Maximum to not busy 1 0 s 1 0 s 1 0 s 1 0 s 3 0 s Access times Logical 0 1 ms 0 1 ms 0 1 ms 0 1 0 1 Total logical sectors 250 069 680 351 651 888 468 862 128 500 118 192 1 000 215 216 Operating temperature Operating Non operating 0 to 70 C 32 F to 158 F 40 to 95 C 40 F to 203 F 0 to 70 C 32 F to 158 F 40 to 85 C 40...

Page 98: ... Up to 1260 MB s Up to 100 000 IOPs Ready time Maximum to not busy 1 0 s Access times Logical 0 1 Total logical sectors 500 118 192 Operating temperature Operating Non operating 0 to 70 C 32 F to 158 F 40 to 80 C 40 F to 176 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical suppor...

Page 99: ...llow steps a through l below to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen IMPORTANT If the Main menu displays Restor...

Page 100: ...drive or Clear the drive contents by using a third party utility designed to erase data from an SSD or Clear the contents of the drive by using the following BIOS Setup Secure Erase command option steps IMPORTANT If you clear data using Secure Erase it cannot be recovered a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the b...

Page 101: ...then select Reset BIOS Security to factory default Click Yes at the warning message g Select the Main menu select Save Changes and Exit select Yes to save changes and exit and then select Shutdown h Reboot the system If the system has a Trusted Platform Module TPM and or fingerprint reader one or two prompts will appear one to clear the TPM and the other to Reset Fingerprint Sensor press or tap F1...

Page 102: ...esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Security menu and scroll down to the Utilities menu c Select Hard Drive Tools d Under Utilities select Disk Sanitizer select the hard drive storing the data you want to clear and then follow the on screen instructions to continue 94 Chapter 13 Statement of memory volatility ...

Page 103: ...KBytes not customer accessible No Yes Stores NIC configuration and NIC firmware NIC EEPROM is programmed using a utility from the NIC vendor that can be run from DOS A utility is required to write data to this memory and is available from the NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC non functional DIMM Serial Presence Detect SPD configuration data 256 Byte...

Page 104: ...dates digitally signed by Intel can be applied using this utility Bluetooth flash 2 Mbit No Yes Stores Bluetooth configuration and firmware Bluetooth flash is programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility is required for writing data to this memory and is made available through newer versions of the ...

Page 105: ...asic system diagnostics The UEFI BIOS provides functionality beyond that of the legacy BIOS In addition the UEFI BIOS works to initialize the computer s hardware before loading and executing the OS the run time environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more d...

Page 106: ...Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Security menu select Secure Boot Configuration and then follow the on screen instructions c At the Secure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follow the on screen instructions to continue Using ...

Page 107: ...s must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 3...

Page 108: ...and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance c...

Page 109: ...e battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 101 ...

Page 110: ...connector power 13 connectors service considerations 23 D display specifications 88 display assembly removal 39 display image switching 10 display panel product description 1 docking connector identifying 13 docking device receptors identifying 12 Driver Recovery DVD creating 76 using for restore 79 drives preventing damage 24 DVD ROM Drive precautions 24 DVD RW Double Layer with SuperMulti Drive ...

Page 111: ...ey identifying 10 microphone mute light identifying 7 minimized image recovery 84 minimized image creating 83 model name 1 mouse spare part numbers 21 multi function board removal 57 spare part number 57 N near field communication antenna identifying 5 NFC antenna identifying 5 NFC cable illustrated 19 NFC module removal 16 45 spare part number 45 nonvolatile memory 91 num lock light 7 O operating...

Page 112: ...cable 11 SIM 13 smart card 12 smart card slot 12 smart card insert illustrated 18 Smart Card reader removal 54 spare part number 16 54 solid state drive precautions 24 spare part numbers 17 19 32 speaker assembly removal 60 spare part number 16 60 speakers identifying 8 specifications computer 87 display 88 M 2 solid state drive 89 90 SSD drive removal 32 spare part numbers 32 Startup Repair using...

Page 113: ...on label 14 wireless light 7 wireless product description 2 WLAN antennas identifying 4 WLAN device 14 WLAN label 14 WLAN module removal 36 spare part numbers 17 36 workstation guidelines 25 WWAN antennas identifying 4 WWAN module removal 33 spare part numbers 17 33 Index 105 ...