HP ENVY 14-j000, Maintenance And Service Manual

Page 1: ...HP ENVY Notebook model numbers used 14 j000 through 14 j099 Maintenance and Service Guide ...

Page 2: ... all features are available in all editions of Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality See http www microsoft com for details The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty st...

Page 3: ...hat should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void the warranty iii ...

Page 4: ...iv Important Notice about Customer Self Repair Parts ...

Page 5: ...ow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of In...

Page 6: ...vi Safety warning notice ...

Page 7: ...ts 20 Miscellaneous parts 21 4 Removal and replacement procedures preliminary requirements 22 Tools required 22 Service considerations 22 Plastic parts 22 Cables and connectors 23 Drive handling 23 Grounding guidelines 24 Electrostatic discharge damage 24 Packaging and transporting guidelines 25 Workstation guidelines 25 Equipment guidelines 26 5 Removal and replacement procedures for Customer Sel...

Page 8: ... Utility BIOS Windows 8 70 Starting Setup Utility BIOS 70 Updating Setup Utility BIOS 70 Determining the BIOS version 70 Downloading a BIOS update 71 8 Using HP PC Hardware Diagnostics UEFI Windows 8 72 Downloading HP PC Hardware Diagnostics UEFI to a USB device 72 9 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI Windows 7 73 Starting Setup Utility BIOS 73 Updating the BIOS 73 Determ...

Page 9: ...know 82 Creating the recovery media 83 Creating system restore points 83 What you need to know 83 Creating a system restore point 83 Backing up system and personal information 83 Tips for a successful backup 84 What you need to know 84 Creating a backup using Windows Backup and Restore 84 Restore and recovery 85 Restoring to a previous system restore point 85 Restoring specific files 85 Restoring ...

Page 10: ...Index 92 x ...

Page 11: ...hite light emitting diode WLED AntiGlare 1920 1080 slim 3 0 mm SVA eDP 1 2 display panel typical brightness 220 nits 14 0 in high definition HD WLED AntiGlare 1366 768 flat 3 6 mm SVA eDP 1 2 display panel typical brightness 220 nits 16 9 ultra wide aspect ratio Support for low voltage differential signalling LVDS on the HD display panel Memory Support for one SODIMM customer accessible upgradable...

Page 12: ...orts next generation SD Secure Digital Backward compatible with SDHC SDXC Ports AC Smart Pin adapter plug 4 5 mm barrel Combination audio out stereo headphone audio in mono microphone RJ 45 Ethernet HDMI version 1 4 output supporting 1920 1080 60 Hz USB 3 0 ports 3 Keyboard pointing devices Full size backlit island style keyboard HP Control Zone TrackPad Clickpad with image sensor Multitouch gestu...

Page 13: ...m operating system Windows 8 1 Home High End Windows 8 1 CPPP for use only in the People s Republic of China Windows 7 Professional 64 bit Serviceability End user replaceable parts AC adapter Battery Hard drive Memory module WLAN module 3 ...

Page 14: ... On The webcam is in use 5 Webcam Records video and captures photographs Some models allow you to video conference and chat online using streaming video To use the webcam From the Start screen type camera and then select Camera from the list of applications The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free fro...

Page 15: ...nation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options From the Start scre...

Page 16: ...plays system information when pressed in combination with the esc key 3 Windows key Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen 4 Action keys Execute frequently used system functions 5 Airplane mode key also referred to as the wireless button Turns the airplane mode and wireless feature on or off...

Page 17: ...r unneeded components Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 2 Caps lock light On Caps lock is on which switches the keys to all capital letters 3 Mute light Amber Computer sound is off Off Computer sound is on 4 Fingerprint reader light White The finger swipe was read Amber The finger swipe was not read Lights 7 ...

Page 18: ... pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse Front Component Description Speakers 2 Produce sound 8 Chapter 2 External component identification ...

Page 19: ... low current Some USB devices require power and require you to use a powered port NOTE USB charging ports can also charge select models of cell phones and MP3 players even when the computer is off 5 Audio out headphone Audio in microphone jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack do...

Page 20: ... memory cards that enable you to store manage share or access information To insert a card 1 Hold the card label side up with connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated To remove a card Press in on the card and then remove it from the memory card reader 10 Chapter 2 External component identification ...

Page 21: ...mporarily parked the hard drive 3 USB 3 0 port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 4 RJ 45 network jack Connects a network cable 5 RJ 45 network status lights 2 White The network is connected Amber Activity is occurring on the network 6 AC adapter battery light White The AC adapter is connected and the battery is fully charged Blinking...

Page 22: ... NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 2 HP Triple Bass Reflex Subwoofer Provides superior bass sound 12 Chapter 2 External component identification ...

Page 23: ...is section the bottom of the computer inside the battery bay under the service door or on the back of the display Service label Provides important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support Component 1 Product name 2 Serial numb...

Page 24: ...igital Product Key is electronically installed NOTE The Digital Product Key is automatically recognized and activated by Microsoft operating systems when a Windows 8 or Windows 8 x operating system is reinstalled using HP approved recovery methods Regulatory label s Provide s regulatory information about the computer Wireless certification label s Provide s information about optional wireless devi...

Page 25: ...re on the service tag at the bottom of your computer See Labels on page 13 for more information NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Computer major components 15 ...

Page 26: ...lay assembly is spared at the subcomponent level only For more display assembly spare part information see Display assembly subcomponents on page 20 2 Keyboard top cover includes keyboard cable and keyboard backlight cable 16 Chapter 3 Illustrated parts catalog ...

Page 27: ... includes cable and 2 rubber isolators 818130 001 13 RTC battery includes cable and double sided adhesive 818125 001 14 Fingerprint reader board 818089 001 15 Security cable slot bracket 818115 001 16 Fingerprint reader board cable includes double sided adhesive 818107 001 17 RJ45 cover 818114 001 18 Fan includes cable For use only on computer models equipped with a graphics subsystem with discret...

Page 28: ...d a non Windows operating system 818132 001 Equipped with an Intel Core i5 5200U 2 20 GHz SC turbo up to 2 70 GHz dual core processor 3 0 GB L3 cache 1600 MHz FSB 15 W an Intel HD Graphics 5500 UMA graphics memory subsystem 4 0 GB of system memory and the Windows 8 operating system 818131 601 Equipped with an Intel Core i5 5200U 2 20 GHz SC turbo up to 2 70 GHz dual core processor 3 0 GB L3 cache ...

Page 29: ...number For use only on computer models equipped with a graphics subsystem with discrete memory 818100 001 For use only on computer models equipped with a graphics subsystem with UMA memory 818099 001 Computer major components 19 ...

Page 30: ...lay panel 14 0 in FHD WLED AntiGlare 1920 1080 slim 3 0 mm SVA eDP 1 2 818124 001 14 0 in HD WLED AntiGlare 1366 768 flat 3 6 mm SVA eDP 1 2 818123 001 5 Display hingecover 818120 001 6 Display Hinge Kit includes left and right hinges 818119 001 7 Display panel cable includes webcam microphone module cable 818104 001 8 Antenna Kit includes wireless antenna cable and transceiver and double sided ad...

Page 31: ...black 1 00 m For use in Argentina 755530 D01 For use in Australia 755530 011 For use in Europe 755530 021 For use in India 755530 D61 For use in Italy 755530 061 For use in North America 755530 001 For use in the People s Republic of China 755530 AA1 For use in South Korea 755530 AD1 For use in Taiwan 755530 AB1 For use in Thailand 755530 201 For use in the United Kingdom and Singapore 755530 031 ...

Page 32: ...ing sections include some of theconsiderations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic...

Page 33: ...serting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching theconnector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in...

Page 34: ... components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how hum...

Page 35: ...d to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use con...

Page 36: ... operator and ground To be effective theconductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative ...

Page 37: ...e as many as 21 screws that must be removed replaced and or loosened when servicing Customer Self Repair parts Make special note of each screw size and location during removal and replacement Bottom cover NOTE The bottom cover spare kit includes shielding and speaker grilles Description Spare part number For use only on computer models equipped with a graphics subsystem with discrete memory 818100...

Page 38: ...r Hard drive NOTE The hard drive spare part kit does not include the hard drive bracket hard drive cable or screws Description Spare part number 2 TB 5400 rpm SATA 9 5 mm 2 5 in 801808 005 1 TB 5400 rpm SATA 7 0 mm 2 5 in 778192 005 750 GB 5400 rpm SATA 7 0 mm 2 5 in 778190 005 500 GB 5400 rpm SATA 7 0 mm 2 5 in 778188 005 Before removing the hard drive follow these steps 28 Chapter 5 Removal and ...

Page 39: ...onnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 27 Remove the hard drive 1 Disconnect the battery cable from the system board 2 Release the zero insertion force ZIF connector 1 to which the hard drive cable is connected and then disconnect the hard drive cable from the system board 3 Remove the four Phillips PM2 0 3 3 screws 2 that secure the hard d...

Page 40: ...the hard drive cable 1 from the hard drive The hard drive cable is available using spare part number 818103 001 2 Remove the four Phillips PM2 5 3 7 screws 2 that secure the hard drive bracket to the hard drive 30 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 41: ...y with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Turn off the computer If you are unsure whether the comp...

Page 42: ... 2 black WLAN antenna cable connects to the WLAN module 2 Aux terminal 3 Remove the Phillips PM2 0 3 7 broad head screw 2 that secures the WLAN module to the system board The WLAN module tilts up 4 Remove the WLAN module 3 by pulling the module away from the slot at an angle 32 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 43: ...ake sure the computer has the most recent BIOS version and update the BIOS if needed Before removing a memory module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all...

Page 44: ...e slot to release the memory module The memory module tilts up 3 Remove the memory module 2 by pulling it away from the slot at an angle Reverse this procedure to install the memory module 34 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 45: ...oval and replacement procedures for Authorized Service Provider only parts There may be as many as 63 screws that must be removed replaced and or loosened when servicing Authorized Service Provider only parts Make special note of each screw size and location during removal and replacement Front speakers Description Spare part number Front speakers includes cables and 2 rubber isolators 818128 001 ...

Page 46: ...lips 2 built into the top cover 4 Remove the three Phillips PM2 0 2 2 broad head screws 3 that secure the front speakers to the top cover 5 Remove the three Phillips PM2 0 3 3 screw 4 that secures the front speakers to the top cover 36 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 47: ...eps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 27 5 Remove the front speakers see Front spea...

Page 48: ...lable using spare part number 818105 001 818135 001 Before removing the TouchPad board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the com...

Page 49: ...from the TouchPad board The fingerprint reader board cable is secured to the TouchPad board with double sided adhesive 3 Release the ZIF connector 2 to which the TouchPad board cable is attached and then disconnect the TouchPad board cable from the system board 4 Remove the seven Phillips PM2 0 3 3 screws 3 that secure the TouchPad board to the top cover 5 Remove the TouchPad board bracket 4 Compo...

Page 50: ...d board cable is secured to the TouchPad board with double sided adhesive 8 Release the ZIF connector 2 to which the TouchPad board cable is attached and then disconnect the TouchPad board cable 3 from the TouchPad board Reverse this procedure to install the TouchPad board 40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 51: ...puter 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 27 5 Remove the front speakers see Front speakers on page 35 6 Remove the battery see Battery on page 37 Remove the RTC battery 1 Disconnect the battery cable from the system board 2 Release the ZIF connector 1 to which the fingerprint reader board cable is attached and then disconnect the ...

Page 52: ...ing spare part number 818107 001 818089 001 Before removing the fingerprint reader board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the c...

Page 53: ...rd The fingerprint reader board cable is secured to the TouchPad board with double sided adhesive 4 Release the ZIF connector 3 to which the card reader board cable is attached and then disconnect the card reader board cable from the system board 5 Remove the two Phillips PM2 0 3 3 screws 4 that secure the fingerprint reader board to the top cover 6 Remove the fingerprint reader board bracket 5 Co...

Page 54: ... the ZIF connector 1 to which the fingerprint reader board cable is attached and then disconnect the fingerprint reader board cable 2 from the fingerprint reader board Reverse this procedure to install the fingerprint reader board 44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 55: ...ugh the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 27 Remove the subwoofer 1 Disconnect the battery cable from the system board 2 Disconnect the subwoofer cable 1 from the system board 3 Remove the two Phillips PM2 0 2 2 broad head scr...

Page 56: ...temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the...

Page 57: ...uipped with a graphics subsystem with UMA memory 2 Release the power connector cable from the retention clips 1 built into the fan housing 3 Disconnect the right fan cable 2 from the system board 4 Remove the four Phillips PM2 5 4 4 screws 3 that secure the fan to the top cover 5 Lift the fan 4 until the left fan cable is accessible 6 Disconnect the left fan cable 5 from the system board Component...

Page 58: ...fan RJ45 cover Description Spare part number RJ45 cover 818114 001 Before removing the RJ45 cover follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices f...

Page 59: ... that secure the RJ45 cover and the right display hinge to the top cover 3 Release the right display hinge 2 by swinging it up and back 4 Remove the RJ45 cover 3 Reverse this procedure to install the RJ45 cover Component replacement procedures 49 ...

Page 60: ...own through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 27 Remove the RJ45 cover 1 Disconnect the battery cable from the system board 2 Remove the two Phillips PM2 5 8 8 screws 1 that secure the security cable slot bracket to the to...

Page 61: ...or 3 0 GB L3 cache 1600 MHz FSB 15 W an nVIDIA N16P GT GeForce GTX 950M graphics subsystem with 4096 MB of discrete video memory 4 0 GB of system memory and the Windows 8 operating system 818133 601 Equipped with an Intel Core i5 5200U 2 20 GHz SC turbo up to 2 70 GHz dual core processor 3 0 GB L3 cache 1600 MHz FSB 15 W an nVIDIA N16P GT GeForce GTX 950M graphics subsystem with 4096 MB of discret...

Page 62: ...uter 4 Remove the bottom cover see Bottom cover on page 27 and then remove the following components a Battery see Battery on page 37 b Fan see Fan on page 46 c RJ45 cover see RJ45 cover on page 48 d Security cable slot bracket see Security cable slot bracket on page 50 When replacing the system board be sure that the following components are removed from the defective system board and installed on...

Page 63: ...em board 1 Keyboard ZIF connector cable 2 Fingerprint reader board ZIF connector cable 3 RTC battery cable 4 Card reader board ZIF connector cable 5 Front speakers cable 6 Left speaker cable 7 Display panel cable Component replacement procedures 53 ...

Page 64: ... PM2 5 8 8 screw 2 that secures the left display hinge and the system board to the top cover 5 Release the left display hinge 3 by swinging it up and back 6 Lift the left side of the system board 1 until it rests at an angle 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 65: ...e steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 27 and then remove the following componen...

Page 66: ...sive quality of the thermal material located between the heat sink and system board components it may be necessary to move the heat sink from side to side to detach it NOTE Steps 3 and 4 apply to computer models equipped with a graphics subsystem with UMA memory See steps 1 and 2 for heat sink removal steps for computer models equipped with a graphics subsystem with discrete memory 3 Following the...

Page 67: ...d from the surfaces of the heat sink and the system board each time the heat sink is removed Replacement thermal material is included with the heat sink and system board spare part kits Thermal paste is used on the processor 1 and the heat sink section 2 that services it and on the graphics subsystem component 3 and the heat sink section 4 that services it Thermal paste is used on the processor 1 ...

Page 68: ...ng the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 27 and then remove the following components a Battery see Battery on page 37 b Fan see Fan on page 46 c RJ45 cover see RJ45 cover on page 48 d Security cable slot bracket see Security cable slot bracket on page 50 e System board see System board on page 51 Remo...

Page 69: ... or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 27 and then remove the following components a Battery see Battery on page 37 b Fan see Fan on page 46 c RJ45 cover see...

Page 70: ... include the power connector cable bracket The power connector cable bracket is available using spare part number 818117 001 818108 001 Before removing the power connector cable follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by...

Page 71: ...ctor cable Display assembly Before removing the display assembly follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bot...

Page 72: ...to computer models equipped with a graphics subystem with discrete memory 2 Release the wireless antenna cables from the retention clip 2 built into the fan 3 Disconnect the display panel cable 3 from the system board 4 Remove the Phillips PM2 5 8 8 screw 1 that secures the left display hinge to the top cover 5 Release the left display hinge 2 by swinging it up and back 62 Chapter 6 Removal and re...

Page 73: ...crew covers are available in the Bezel Trim Kit spare part number 818102 001 b Remove the two Phillips PM2 0 3 3 screws 2 that secure the display bezel to the display back cover c Flex the inside edges of the top edge 1 the left and right sides 2 and the bottom edge 3 of the display bezel until the bezel disengages from the display back cover Component replacement procedures 63 ...

Page 74: ...tach the webcam microphone module 1 from the display back cover The webcam microphone module is attached to the display back cover with double sided adhesive c Disconnect the webcam microphone module cable 2 from the webcam microphone module The webcam microphone module cable is part of the display panel cable d Remove the webcam microphone module 3 The webcam microphone module is available using ...

Page 75: ...damage to the display panel c Lift the top edge of the display panel 1 and swing it up and forward until it rests upside down in front of the display back cover d Release the adhesive strip 2 that secures the display panel cable connector to the display panel e Disconnect the display panel cable 3 from the display panel The display bezel is available using spare part numbers 818124 001 14 0 in FHD...

Page 76: ... by twisting the top edge 2 of the display hinge cover up and forward e Remove the display hinge cover 3 The display hinge cover is available using spare part number 818120 001 f Release the ground tape 1 that secures the display hinges to the display back cover g Remove the six Phillips PM2 5 2 2 broad head screws 2 that secure the display hinges to the display back cover 66 Chapter 6 Removal and...

Page 77: ...emove the display hingecover d Disconnect the webcam microphone module cable 1 from the webcam microphone module The webcam microphone module cable is part of the display panel cable e Release the ground tape 2 that secures the display panel cable to the display back cover f Release the display panel cable from theclips 3 and routing channel built into the display back cover Component replacement ...

Page 78: ...isplay hingecover d Release the wireless antenna transceivers 1 from the display back cover The wireless antenna transceivers are attached to the display back cover with double sided adhesive e Release the ground tape 2 that secures the display panel cable to the display back cover f Release the wireless antenna cable from theclips 3 built into the display back cover 68 Chapter 6 Removal and repla...

Page 79: ...wireless antenna cable and transceivers 4 The wireless antenna is available using spare part number 818097 001 Reverse this procedure to install the display assembly subcomponents Component replacement procedures 69 ...

Page 80: ...ite are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first determine the BIOS version on your computer BIOS version information also known as ROM date and System BIOS can be accessed ...

Page 81: ...pdate and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the loca...

Page 82: ...keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press or tap esc Downloading HP PC Hardware Diagnostics UEFI to a USB device There are two options to download HP PC Hardware Diagnostics to a USB device Download the latest UEFI version 1 Go to http www hp com go techcenter pcdiags The HP ...

Page 83: ...le on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first determine the BIOS version on your computer BIOS version information al...

Page 84: ...drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displa...

Page 85: ...Diagnostics UEFI to a USB device There are two options to download HP PC Hardware Diagnostics to a USB device Download the latest UEFI version 1 Go to http www hp com go techcenter pcdiags The HP PC Diagnostics home page is displayed 2 In the HP PC Hardware Diagnostics section click the Download link and then select Run Download any version of UEFI for a specific product 1 Go to http www hp com su...

Page 86: ...midity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 14 7 to 10 1 psia 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 14 7 to 4 4 psia 15 m to 12 192 m 50 ft to 40 000 ft Shock Operating 125 g 2 ms half sine Nonoperating 200 g 2 ms half sine Random vibration Operating 0 75 g zero to peak 10 Hz to 500 Hz 0 25 oct min sweep rate Nonoperating 1 50 g zero to peak 10...

Page 87: ... personal information For more information see Using Windows tools on page 78 NOTE If storage is 32 GB or less Microsoft System Restore is disabled by default Creating HP Recovery media select models only IMPORTANT If your computer does not list a Create recovery media option you can obtain recovery media for your system from HP See the Worldwide Telephone Numbers booklet included with the compute...

Page 88: ...recovery DVDs HP Recovery Manager will finish burning thecurrent DVD The next time you start HP Recovery Manager you will be prompted to continue To create HP Recovery media 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Create recovery media and then follow the on screen instructions If you ever need to recover the system see Recovering using HP Recovery Manage...

Page 89: ...hat you either created or that you obtained from HP or by using the HP Recovery partition select models only If you have not already created recovery media see Creating HP Recovery media select models only on page 77 What you need to know before you get started HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either ...

Page 90: ... Press f11 while the computer boots or press and hold f11 as you press the power button 2 Select Troubleshoot from the boot options menu 3 Select Recovery Manager and then follow the on screen instructions Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive...

Page 91: ...g and reinstall Windows In addition you will not be able to perform System Recovery or Minimized Image Recovery from the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select models only on page 77 Follow these steps to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manage...

Page 92: ...P Recovery Manager examines the computer and determines the required storage capacity for the flash drive or the number of blank DVD discs that will be required Use DVD R DVD R DVD R DL DVD R DL discs or a flash drive Do not use rewriteable discs such as CD RW DVD RW double layer DVD RW and BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software If your computer do...

Page 93: ...estore your computer to the state it was on the previous day the software will be uninstalled and you won t be able to use it What you need to know If you restore to a restore point and then change your mind you can undo the restoration You should create system restore points Before you add or change software or hardware Periodically whenever the computer is running normally System Restore also sa...

Page 94: ...u back up You should back up Before adding or changing software or hardware Before the computer is repaired or restored On a regular schedule to be sure you have recent copies of personal information After you add many files for example if you saved videos from a birthday party Before using antivirus software to remove a malicious program After adding information that is hard to replace such as pi...

Page 95: ...indows Backup and Restore 1 Select Start Control Panel System and Security Backup and Restore 2 Follow the on screen instructions to restore your backup NOTE Windows includes the User Account Control feature to improve the security of the computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Su...

Page 96: ... the list or Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Then press f11 while the F11 System Recovery message is displayed on the screen 2 Click System Recovery in the HP Recovery Manager window 3 Follow the on screen instructions Recovering using the recovery media 1 If possible back up all person...

Page 97: ...he flash drive into a USB port 2 Restart the computer 3 Press esc while the computer is restarting and then press f9 for boot options 4 Select the flash drive from the boot options window Restore and recovery 87 ...

Page 98: ...rements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in thecountry or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating ...

Page 99: ...d SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear thecertific...

Page 100: ...exible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible cord must be Type HVCTF ...

Page 101: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 91 ...

Page 102: ...s 76 D deleted files restoring 85 display assembly removal 61 subcomponents 20 61 display back cover spare part number 20 display bezel removal 63 spare part number 20 64 display bezel screw cover removal 63 spare part number 20 63 display components 4 display hinge removal 66 spare part number 67 display hinge cover removal 66 spare part number 66 Display Hinge Kit spare part number 20 67 display...

Page 103: ...wer 7 11 RJ 45 11 webcam 4 M memory card reader 10 memory module product description 1 removal 33 spare part numbers 18 33 microphone location 4 product description 2 minimized image recovery 80 minimized image creating 79 model name 1 mute light 7 N network jack 11 network lights 11 O operating system product description 2 3 optical drive product description 2 spare part number 21 original system...

Page 104: ... serial number 13 service labels 13 serviceability product description 3 speaker components 5 speakers location 5 8 removal 35 45 58 spare part numbers 17 18 35 45 58 specifications 76 subwoofer location 12 removal 45 spare part number 17 45 supported discs 82 supported discs recovery 78 system board removal 51 spare part numbers 17 51 system recovery 79 85 system restore point 77 78 system restor...