HP ENVY 17-j000, User Manual

Page 1: ...User Guide ...

Page 2: ...nty HP shall not be liable for technical or editorial errors or omissions contained herein Second Edition April 2013 First Edition February 2013 Document Part Number 715238 002 Product notice This guide describes features that are common to most models Some features may not be available on your computer Software terms By installing copying downloading or otherwise using any software product preins...

Page 3: ...other hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for ...

Page 4: ...iv Safety warning notice ...

Page 5: ...ide 5 Left side 6 Display 8 Top 9 TouchPad 9 Lights 10 Buttons and speakers 11 Keys 13 Bottom 14 Labels 16 3 Connecting to a network 17 Connecting to a wireless network 17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 18 Using a WLAN 18 Using an Internet service provider 18 Setting up a WLAN 19 Configuring a wireless router 19 Protecting your WLAN 19 C...

Page 6: ...nnecting an HDMI device 27 Configuring HDMI audio settings 28 Using Intel Wireless Display select models only 28 Managing your audio and video files 28 5 Navigating using touch gestures pointing devices and the keyboard 29 Using the TouchPad 29 Using TouchPad gestures 29 Tapping 30 Scrolling 31 Pinching zooming 31 Rotating select models only 32 2 finger click select models only 32 Flicking select ...

Page 7: ...information 46 Conserving battery power 46 Identifying low battery levels 47 Resolving a low battery level 47 Resolving a low battery level when external power is available 47 Resolving a low battery level when no power source is available 47 Resolving a low battery level when the computer cannot exit Hibernation 47 Storing a user replaceable battery 47 Disposing of a user replaceable battery 48 R...

Page 8: ...g your computer 69 Cleaning the display sides and cover 69 Cleaning the TouchPad and keyboard 69 Traveling with or shipping your computer 70 9 Securing your computer and information 71 Using passwords 71 Setting Windows passwords 72 Setting Setup Utility BIOS passwords 72 Using the fingerprint reader 73 Using HP SimplePass select models only 73 Registering fingerprints 73 Using your registered fin...

Page 9: ...ery media 81 Restore and recovery 82 Using Windows Refresh for quick and easy recovery 83 Remove everything and reinstall Windows 83 Recovering using HP Recovery Manager 84 What you need to know 84 Using the HP Recovery partition to recover a minimized image select models only 85 Using HP Recovery media to recover 85 Changing the computer boot order 85 Removing the HP Recovery partition 86 12 Spec...

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Page 11: ... to browse the printed Windows 8 Basics guide to explore the new Windows 8 features TIP To quickly return to the computer Start screen from an open app or the Windows desktop press the Windows key on your keyboard Pressing the Windows key again will return you to the previous screen Become familiar with the computer hardware and software For more information see Getting to know your computer on pa...

Page 12: ...now that you can also stream live radio to the computer and listen to music or talk radio from all over the world See Using audio on page 24 Experience music the way the artist intended with deep controlled base and clear pure sound See Using Beats Audio select models only on page 25 Use the TouchPad and the new Windows 8 touch gestures for smooth control of images and pages of text See Using the ...

Page 13: ...Start screen type support select the HP Support Assistant app select My computer and then select User guides Important regulatory notices including proper battery disposal information Limited Warranty To access this guide from the Start screen type support select the HP Support Assistant app select My computer and then select Warranty and services or go to http www hp com go orderdocuments Specifi...

Page 14: ... Panel 2 Select System and Security and then in the System area select Device Manager A list reveals all the devices installed in your computer Locating software To find out what software is installed on your computer from the Start screen right click using the mouse or swipe from the top of the TouchPad to reveal the app commands and then select the All apps icon 4 Chapter 2 Getting to know your ...

Page 15: ... My computer and then select User guides NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 2 USB 3 0 ports 2 Connect optional USB 3 0 devices and provide enhanced USB power performance NOTE For details about different types of USB ports see Usin...

Page 16: ... White The network is connected Amber Activity is occurring on the network 5 USB 3 0 charging port Connects an optional USB device The USB 3 0 charging port can also charge select models of cell phones and MP3 players even when the computer is off NOTE A USB charging port also referred to as a USB powered port allows you to charge connected USB devices Standard USB ports will not charge all USB de...

Page 17: ...e The computer is in the Sleep state which is an energy saving mode The computer shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume...

Page 18: ...lect CyberLink YouCam from the list of applications or From the Start screen type c and then select CyberLink YouCam from the list of applications 5 WLAN antennas 2 Send and receive wireless signals to communicate with wireless local area networks WLANs The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from ob...

Page 19: ... or activates items on the screen NOTE The TouchPad also supports edge swipe gestures For more information see Edge swipes on page 33 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse Top 9 ...

Page 20: ...elect models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity For more information see Initiating Sleep and Hibernation on page 43 2 Mute light Amber Computer sound is off Off Computer sound is on 3 Wireless light On An integrated wireless device such as a wireless local area network WLAN device and or ...

Page 21: ...s lock light On Caps lock is on which switches the keys to all capital letters 5 Fingerprint reader light White The fingerprint authentication was successful Amber The fingerprint authentication failed Buttons and speakers Top 11 ...

Page 22: ...ower button down for at least 5 seconds to turn off the tablet Swipe from the right edge of the TouchPad or touch screen select models only to display the charms tap Search and then tap the search box In the search box type power select Settings and then select Power options or see Managing power on page 43 or To learn more about your power settings from the Start screen type p In the search box t...

Page 23: ...rom an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen 4 Action keys Execute frequently used system functions NOTE On select models the f5 action key turns the radiance backlight keyboard feature off or on 5 num lk key Alternates between the navigational and numeric functions on the integrated numeric keypad 6 Integrated numeric keypad Whe...

Page 24: ...cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 Battery bay Holds the battery 4 Battery release latch Releases the battery 14 Chapter 2 Getting to know your computer ...

Page 25: ...eplace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through Help and Support From the Start screen type h and then select Help and Support ...

Page 26: ...available when you contact support The service label is located in the battery bay Regulatory label Provides regulatory information about the computer The regulatory label is located in the battery bay Wireless certification label or labels Provide information about optional wireless devices and the approval markings of some of the countries or regions in which the devices have been approved for u...

Page 27: ...ers and cameras In a PAN each device communicates directly with other devices and devices must be relatively close together typically within 10 meters approximately 33 feet of each other For more information about wireless technology see the information and website links provided in Help and Support From the Start screen type h and then select Help and Support Using the wireless controls You can c...

Page 28: ...r or a wireless access point NOTE The terms wireless router and wireless access point are often used interchangeably A large scale WLAN such as a corporate or public WLAN typically uses wireless access points that can accommodate a large number of computers and accessories and can separate critical network functions A home or small office WLAN typically uses a wireless router which allows several ...

Page 29: ...ct your new wireless computer to the router by using the network cable provided with the router When the computer successfully connects to the Internet disconnect the cable and access the Internet through your wireless network Protecting your WLAN When you set up a WLAN or access an existing WLAN always enable security features to protect your network from unauthorized access WLANs in public areas...

Page 30: ...aring Center Select Set up a new connection or network A list of options is revealed allowing you to manually search for and connect to a network or to create a new network connection 5 Follow the on screen instructions to complete the connection After the connection is made place the mouse pointer over the network status icon in the notification area at the far right of the taskbar to verify the ...

Page 31: ...se a LAN connection if you want to connect the computer directly to a router in your home instead of working wirelessly or if you want to connect to an existing network at your office Connecting to a LAN requires an 8 pin RJ 45 network cable To connect the network cable follow these steps 1 Plug the network cable into the network jack 1 on the computer 2 Plug the other end of the network cable int...

Page 32: ...o make your computer an even more powerful entertainment center connect external devices like a monitor projector or TV or speakers and headphones Multimedia Features Here are some of the entertainment features on your computer Component Description 1 Internal microphones 2 Record sound 2 Webcam light On The webcam is in use 22 Chapter 4 Enjoying entertainment features ...

Page 33: ...optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices ...

Page 34: ...1 Swipe from the right edge of the TouchPad or touch screen select models only to display the charms tap Search and then tap the search box 2 Type c and then select CyberLink YouCam from the list of applications From the Start screen type c and then select CyberLink YouCam from the list of applications For details about using the webcam go to Help and Support From the Start screen type h and then ...

Page 35: ...computer s internal speakers through external speakers connected to a USB port or through Beats Audio headphones connected to the headphone jack Accessing Beats Audio Control Panel Use Beats Audio Control Panel to view and manually control audio and bass settings To open Beats Audio Control Panel Mode Steps 1 Swipe from the right edge of the TouchPad or touch screen select models only to display t...

Page 36: ...w these steps Mode Steps 1 Swipe from the right edge of the TouchPad or touch screen select models only to display the charms tap Search and then tap the search box 2 Type s and then select Sound Recorder 3 Click Start Recording and speak into the microphone Save the file to your desktop 4 Open a multimedia program and play the recording 1 From the Start screen type s and then select Sound Recorde...

Page 37: ...le Check the device manufacturer s instructions Connecting an HDMI device NOTE To connect an HDMI device to your computer you need an HDMI cable sold separately To see the computer screen image on a high definition TV or monitor connect the high definition device according to the following instructions 1 Connect one end of the HDMI cable to the HDMI port on the computer 2 Connect the other end of ...

Page 38: ...akers icon in the notification area at the far right of the taskbar and then select Playback devices 2 On the Playback tab select Speakers and Headphones 3 Select Set Default and then select OK Using Intel Wireless Display select models only Intel Wireless Display allows you to transmit your computer content wirelessly to your receive display device such as HDTV monitor projector game console Blu ...

Page 39: ... numeric keypad Using the TouchPad The TouchPad allows you to navigate the computer with simple finger movements You can customize the touch gestures by changing settings button configurations click speed and pointer options From the Start screen type c to reveal the Apps list Select Control Panel and then select Hardware and Sound Under Devices and Printers select Mouse Using TouchPad gestures A ...

Page 40: ...To make an on screen selection use the tap function on the TouchPad Point to an item on the screen and then tap one finger on the TouchPad zone to make a selection Double tap an item to open it NOTE Tap and hold your finger on the TouchPad to open a help screen that provides information about the selected item 30 Chapter 5 Navigating using touch gestures pointing devices and the keyboard ...

Page 41: ...then drag them up down left or right Pinching zooming Pinching and zooming allow you to zoom in or out on images or text Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together Using TouchPad gestures 31 ...

Page 42: ...tion move your forefinger from 3 o clock to 12 o clock NOTE Rotate is intended for specific apps where you can manipulate an object or image Rotate may not be functional for all apps 2 finger click select models only 2 finger click allows you to make menu selections for an object on the screen Place two fingers on the TouchPad zone and press down to open the options menu for the selected object 32...

Page 43: ...ers in a light quick motion up down left or right Edge swipes Edge swipes allow you to perform tasks such as changing settings and finding or using apps Right edge swipe The right edge swipe reveals the charms which let you search share start apps access devices or change settings Swipe your finger gently from the right edge to reveal the charms Using TouchPad gestures 33 ...

Page 44: ... on the app Swipe your finger gently from the top edge to reveal available apps Left edge swipe The left edge swipe accesses your recently opened apps so that you can switch between them quickly Swipe your finger gently from the left edge of the TouchPad to switch between them quickly 34 Chapter 5 Navigating using touch gestures pointing devices and the keyboard ...

Page 45: ...ns too such as moving an object To scroll across the screen lightly slide one finger across the screen in the direction you want to move NOTE When many apps are revealed on the Start screen you can slide your finger to move the screen left or right To drag press and hold an object and then drag the object to move it Tapping To make an on screen selection use the tap function Use one finger to tap ...

Page 46: ...t or right motion Pinching stretching Pinching and stretching allows you to zoom out or in on images or text Zoom in by placing two fingers together on the display and then move your fingers apart Zoom out by placing two fingers apart on the display and then move your fingers together 36 Chapter 5 Navigating using touch gestures pointing devices and the keyboard ...

Page 47: ...ock NOTE Rotate is intended for specific apps where you can manipulate an object or image Rotate may not be functional for all apps Edge swipes With edge swipes you can perform tasks such as changing settings and finding or using apps Right edge swipe The right edge swipe reveals the charms which let you search share start apps access devices or change settings Gently swipe your finger inward from...

Page 48: ...hout lifting your finger swipe back toward the left edge to reveal all open apps Top edge swipe and bottom edge swipe The top edge swipe or bottom edge swipe allows you to open a list of apps available on your computer 1 Gently swipe your finger from the top edge or the bottom edge of the display bezel onto the screen 38 Chapter 5 Navigating using touch gestures pointing devices and the keyboard ...

Page 49: ...c and then tap Control Panel 2 Tap Hardware and Sound tap Pen and Touch and then tap the Flicks tab 3 Tap Navigational flicks and editing flicks and then tap Customize 4 Follow the on screen instructions to change or create a flick assignment 5 Tap OK These preferences are specific to the touch screen and the computer Using the keyboard and mouse The keyboard and mouse allow you to type select ite...

Page 50: ...h the appropriate action key CAUTION Use extreme care when making changes in Setup Utility Errors can prevent the computer from operating properly Icon Key Description f1 Opens Help and Support which provides tutorials information about the Windows operating system and your computer answers to questions and updates to your computer Help and Support also provides automated troubleshooting tools and...

Page 51: ...dows 8 shortcut keys Microsoft Windows 8 provides shortcuts to perform actions quickly Press the Windows key in combination with the appropriate key to perform the action Shortcut key Key Description Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the key again returns you to the previous screen c Reveals the charms d Opens the Windows desktop o Turns Autorota...

Page 52: ...Sound and then select Beats Audio Control Panel Using the integrated numeric keypad The computer includes an integrated numeric keypad and it also supports an optional external numeric keypad or an optional external keyboard that includes a numeric keypad Component Description num lock key Controls the function of the integrated numeric keypad Press the key to alternate between the standard numeri...

Page 53: ...ally you must enable Hibernation using Power Options For more information see Enabling and exiting user initiated hibernation on page 44 CAUTION To reduce the risk of possible audio and video degradation loss of audio or video playback functionality or loss of information do not initiate Sleep while reading from or writing to a disc or an external media card NOTE You cannot initiate any type of ne...

Page 54: ... tablet is connected to the keyboard dock open the display Press a key on the keyboard Tap or swipe the TouchPad When the computer exits Sleep the power lights turn on and the computer returns to the screen where you stopped working NOTE If you have set a password to be required on wakeup you must enter your Windows password before the computer will return to the screen Enabling and exiting user i...

Page 55: ...r icon To use Power Options or to change the power plan click the power meter icon and select an item from the list From the Start screen you can also type power select Settings and then select Power Options Different power meter icons indicate whether the computer is running on battery or external power The icon also reveals a message if the battery has reached a low or critical battery level Run...

Page 56: ...Start screen type support select the HP Support Assistant app and then select Battery and performance HP Support Assistant provides the following tools and information about the battery Battery test Information on battery types specifications life cycles and capacity Conserving battery power Tips for conserving battery power and maximizing battery life Lower the brightness on the display Select th...

Page 57: ...ble Connect an AC adapter Connect an optional docking or expansion device Connect an optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available Save your work and shut down the computer Resolving a low battery level when the computer cannot exit Hibernation When the computer lacks sufficient power to exit Hibernation follow these steps ...

Page 58: ...er does not use battery power when the computer is connected to AC external power with an approved AC adapter or an optional docking expansion device WARNING To reduce potential safety issues use only the AC adapter provided with the computer a replacement AC adapter provided by HP or a compatible AC adapter purchased from HP Connect the computer to external AC power under any of the following con...

Page 59: ...ts when the computer is not in a stationary position and adjusts performance and fan settings to keep the surface temperature of your computer at the optimum level of comfort When HP CoolSense is off the position of the computer is not detected and the performance and fan options remain at the factory setting As a result the surface temperature of the computer may be higher than it would be with H...

Page 60: ...n command NOTE If the computer is in the Sleep state or in Hibernation you must first exit Sleep or Hibernation before shutdown is possible by briefly pressing the power button 1 Save your work and close all open programs 2 Swipe from the right edge of the TouchPad or touch screen select models only to display the charms tap Settings tap the Power icon and then tap Shut down or From the Start scre...

Page 61: ...ore information about required software and drivers or to learn which computer port to use see the manufacturer s instructions Using a USB device Most computers have more than one USB port because this versatile interface allows you to connect numerous kinds of external devices such as a USB keyboard mouse external drive printer scanner or USB hub to your computer Your computer has more than one t...

Page 62: ...nnector do not pull on the cable to remove the USB device CAUTION To reduce the risk of loss of information or an unresponsive system use the following procedure to safely remove the USB device 1 Save your information and close all programs associated with the device 2 From the Windows desktop click the remove hardware icon in the notification area at the far right of the taskbar A message Safely ...

Page 63: ...e computer 2 Insert the card into the digital storage slot and then press in on the card until it is firmly seated A sound indicates that the device has been detected To remove a digital storage card CAUTION To reduce the risk of loss of data or an unresponsive system use the following procedure to safely remove the digital card 1 Save your information and close all programs associated with the di...

Page 64: ...formation and record information many times to the CD Information on the CD can be erased DVD A digital video disc is a high capacity optical disc It can store more information than a CD A double sided DVD can store up to 17 GB The following DVD formats are available DVD Recordable DVD R or DVD R which allows the computer to read information and to record information one time on the DVD After the ...

Page 65: ...old the disc by the edges to avoid touching the flat surfaces and position the disc label side up over the tray spindle NOTE If the tray is not fully accessible tilt the disc carefully to position it over the spindle 5 Gently press the disc 3 down onto the tray spindle until the disc snaps into place 6 Close the disc tray NOTE After you insert a disc a short pause is normal If you have not selecte...

Page 66: ...disc by the edges and avoid touching the flat surfaces NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 3 Close the disc tray and place the disc in a protective case When the disc tray fails to open normally 1 Insert the end of a paper clip 1 into the release access in the front bezel of the drive 2 Press in gently on the paper clip until the tray is released and t...

Page 67: ...an exchange software and data with each other NOTE When a disc like a DVD movie or game is copy protected it cannot be shared To share folders or libraries on the same network 1 From the Windows desktop open File Explorer 2 Click the Share tab on the Libraries window and then click Specific people 3 Type a name in the File Sharing box and then click Add 4 Click Share and then follow the on screen ...

Page 68: ...t the far right of the taskbar 2 Select Open Network and Sharing Center 3 Under View your active networks select an active network 4 Select Change advanced sharing settings to set sharing options for privacy network discovery file and printer sharing or other network options 58 Chapter 7 Managing and sharing information ...

Page 69: ...re unsure whether the computer is off in the Sleep state or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive discharge static electricity by touching the unpainted metal surface of the drive Do not touch the connector pins on a removable drive or on the computer Do not use excessive force when inserting a drive into a drive bay When the...

Page 70: ...specific precautions when handling drives CAUTION To prevent information loss or an unresponsive system Before removing or installing a drive shut down the computer If you are unsure whether the computer is off in the Sleep state or in Hibernation turn the computer on and then shut it down through the operating system 1 Save your work and shut down the computer 2 Disconnect all external devices co...

Page 71: ...he hard drive cable 2 from the computer 3 Lift the hard drive 3 and then slide it out of the hard drive bay NOTE After removing the hard drive from the computer you must remove the hard drive bracket to access the hard drive itself Improving performance 61 ...

Page 72: ...en handling drives CAUTION To prevent information loss or an unresponsive system Before removing or installing a drive shut down the computer If you are unsure whether the computer is off in the Sleep state or in Hibernation turn the computer on and then shut it down through the operating system 1 Save your work and shut down the computer 2 Disconnect all external devices connected to the computer...

Page 73: ...e hard drive 1 Loosen the service door screw 1 lift the service door 2 and then remove it 3 2 Open the hard drive connector 1 and then disconnect the hard drive cable 2 from the computer Improving performance 63 ...

Page 74: ...omputer You move the computer with the display closed while the computer is running on battery power A short time after the end of one of these events HP 3D DriveGuard returns the hard drive to normal operation NOTE Hard drives in the primary hard drive bay or in the secondary hard drive bay are protected by HP 3D DriveGuard Hard drives connected to USB ports are not covered by HP 3D DriveGuard Fo...

Page 75: ...ficiently To run Disk Cleanup 1 From the Start screen type d and then type disk in the search box Select Settings and then select Free up disk space by deleting unnecessary files 2 Follow the on screen instructions Adding or replacing memory modules Adding memory can help improve your computer s performance Your computer is like your physical work area The hard drive is the filing cabinet where yo...

Page 76: ... the computer on by pressing the power button Then shut down the computer through the operating system 1 Save your work and shut down the computer 2 Disconnect all external devices connected to the computer 3 Unplug the power cord from the AC outlet 4 Turn the computer upside down on a flat surface 5 Remove the battery from the computer see Removing a user replaceable battery on page 45 6 Remove t...

Page 77: ...dule hold the memory module by the edges only Do not touch the components on the memory module a Align the notched edge 1 of the memory module with the tab in the memory module slot b With the memory module at a 45 degree angle from the surface of the memory module compartment press the module into the memory module slot 2 until it is seated c Gently press the memory module 3 down applying pressur...

Page 78: ...9 Replace the service door 10 Replace the battery 11 Turn the computer right side up and then reconnect external power and external devices 12 Turn on the computer 68 Chapter 8 Maintaining your computer ...

Page 79: ...damage the surface of the computer Cleaning the display sides and cover Gently wipe the display using a soft lint free cloth moistened with an alcohol free glass cleaner Allow the display to dry before closing the computer cover Use a pre moistened germicidal wipe to clean the sides and cover Fibrous materials such as paper towels can scratch the computer NOTE When cleaning the cover of the comput...

Page 80: ...ht listen for the in flight announcement that tells you when you are allowed to use your computer In flight computer use is at the discretion of the airline If you are shipping the computer or a drive use suitable protective packaging and label the package FRAGILE If the computer has a wireless device installed the use of these devices may be restricted in some environments Such restrictions may a...

Page 81: ...e threats to the computer Software updates Unauthorized access to a Windows user account User password Unauthorized removal of the computer Security cable lock Using passwords A password is a group of characters that you choose to secure your computer information and to protect online transactions Several types of passwords can be set For example when you set up your computer for the first time yo...

Page 82: ...ction Administrator password Must be entered each time you access Setup Utility BIOS If you forget your administrator password you cannot access Setup Utility BIOS NOTE The administrator password can be used in place of the power on password NOTE Your administrator password is not interchangeable with an administrator password set in Windows nor is it displayed as it is set entered changed or dele...

Page 83: ...g on to your computer and password protected websites Use a registered fingerprint to Log on to Windows Access websites and other programs that require a logon Set up a single sign on service that allows you to use a registered fingerprint to create credentials for any application that requires a user name and password Set up protected accounts on the computer for multiple users For more informati...

Page 84: ...amage they have caused Antivirus software can detect most viruses destroy them and in most cases repair any damage they have caused To provide ongoing protection against newly discovered viruses antivirus software must be kept up to date An antivirus program may be preinstalled on your computer It is strongly recommended that you use the antivirus program of your choice in order to fully protect y...

Page 85: ...are after you purchased your computer regularly update the software Software companies provide software updates to their products to correct security problems and improve functionality of the software Securing your wireless network When you set up your wireless network always enable security features For more information see Protecting your WLAN Backing up your software applications and informatio...

Page 86: ...security cable lock into the security cable slot on the computer 3 and then lock the security cable lock with the key 4 Remove the key and keep it in a safe place 76 Chapter 9 Securing your computer and information ...

Page 87: ...BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those cu...

Page 88: ...formation to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect ...

Page 89: ...ware is functioning properly To start System Diagnostics 1 Turn on or restart the computer quickly press esc and then press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test while it is running press esc Using System Diagnostics 79 ...

Page 90: ...failure is only as good as your most recent backup 1 After you successfully set up the computer create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced HP Recovery media you create will provide the following recovery options Syst...

Page 91: ... media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customize the system or aid in the replacement of a hard driv...

Page 92: ... any personal information Windows System Restore is an option System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation Windows creates system restore points automatically during a Windows update and other system maintenance events Even if you did not manually create a restore point you can choose to restore to a previous point automatically created For m...

Page 93: ...Help and Support for instructions on reinstalling traditional applications From the Start screen type h and then select Help and Support NOTE You may be prompted for your permission or password when using Refresh See Help and Support for more information From the Start screen type h and then select Help and Support To start Refresh 1 From the Start screen point to the upper right or lower right co...

Page 94: ...g system and all hardware related drivers and software but not other software applications Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select models only allows Minimized Image Recov...

Page 95: ...ive is not working properly 1 If possible back up all personal files 2 Insert the first HP Recovery disc you created into the optical drive on your computer or into an optional external optical drive and then restart the computer or Insert the HP Recovery USB flash drive you created into a USB port on your computer and then restart the computer NOTE If the computer does not automatically restart i...

Page 96: ...indows option or the HP Recovery Manager option for minimized image recovery Create HP Recovery media before removing the Recovery partition to ensure you have recovery options see Creating HP Recovery media on page 81 Follow these steps to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and then follow t...

Page 97: ... an AC adapter or a DC power source supplied and approved by HP for use with this computer The computer can operate on DC power within the following specifications Operating voltage and current varies by platform Input power Rating Operating voltage and current 19 5 V dc 3 33 A 65 W 19 5 V dc 4 62 A 90 W 19 5 V dc 6 15 A 120 W DC plug of external HP power supply NOTE This product is designed for I...

Page 98: ...5 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft 88 Chapter 12 Specifications ...

Page 99: ... or installation instructions direct you to unplug the computer unplug it after being properly grounded and before removing a cover Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling components discharge static electricity by touch...

Page 100: ...ce 17 label 16 Bluetooth device 20 boot order changing HP Recovery Manager 85 bottom 16 buttons left TouchPad 9 optical drive eject 5 power 12 right TouchPad 9 C cables USB 52 caps lock light identifying 11 caring for your computer 69 checking audio functions 26 cleaning your computer 69 components bottom 14 display 8 left side 6 right side 5 top 9 computer reset 83 computer traveling 47 configuri...

Page 101: ...ard hot keys identifying 42 keypad integrated numeric 13 keys action 13 esc 13 fn 13 Windows logo 13 L labels Bluetooth 16 regulatory 16 serial number 16 service 16 wireless certification 16 WLAN 16 latch battery release 14 left edge swipe 38 lights AC adapter 5 caps lock 11 hard drive 7 mute 10 power 7 10 wireless 10 low battery level 47 M maintenance Disk Cleanup 65 Disk Defragmenter 64 memory c...

Page 102: ...m information hot key 42 system recovery 84 system restore point creating 81 restoring 82 T temperature 47 testing an AC adapter 49 Touch screen gestures 37 38 edge swipe gestures 37 38 one finger slide 35 pinch 36 pinching 36 rotating 37 scrolling 36 tapping 35 Touch screen using 35 TouchPad buttons 9 TouchPad gestures pinching 31 rotating 32 scrolling 31 zooming 31 TouchPad zone identifying 9 tr...

Page 103: ...wireless network securing 75 WLAN antennas identifying 8 WLAN device 16 18 WLAN label 16 Z zooming touch screen gesture 36 zooming TouchPad gesture 31 Index 93 ...