HP ENVY dv7-7200, Maintenance And Service Manual

Page 1: ...HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...Windows Vista are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall ...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ... 17 Right side 18 Rear 19 Bottom 20 3 Illustrated parts catalog 21 Service tag 21 Computer major components 22 Display assembly subcomponents 29 Mass storage devices 30 Miscellaneous parts 32 Sequential part number listing 33 4 Removal and replacement procedures 41 Preliminary replacement requirements 41 Tools required 41 Service considerations 41 Plastic parts 41 Cables and connectors 42 Drive ha...

Page 6: ...oard 70 Solid state drive 72 USB board 73 Power connector cable 75 System board 77 Fan heat sink assembly 81 Processor 85 Card Reader board 88 Subwoofer 89 Optical drive connector cable 90 Display assembly 92 5 Using Setup Utility BIOS and System Diagnostics 100 Starting Setup Utility BIOS 100 Updating the BIOS 100 Determining the BIOS version 100 Downloading a BIOS update 101 Using System Diagnos...

Page 7: ...indows 111 Recovering using HP Recovery Manager 111 What you need to know 112 Using the HP Recovery partition to recover a minimized image select models only 112 Using HP Recovery media to recover 113 Changing the computer boot order 113 Removing the HP Recovery partition 113 8 Power cord set requirements 114 Requirements for all countries 114 Requirements for specific countries and regions 115 9 ...

Page 8: ...viii ...

Page 9: ... 3 20 GHz processor 1600 MHz FSB 1 0 MB L2 cache DDR3 dual core 35 W AMD A4 4300M 2 50 GHz processor 1600 MHz FSB 1 0 MB L2 cache DDR3 dual core 35 W Intel Quad Core i7 3840QM 2 80 GHz processor SC turbo up to 3 80 GHz 1600 MHz FSB 8 0 MB L3 cache 45 W Intel Quad Core i7 3820QM 2 70 GHz processor SC turbo up to 3 70 GHz 1600 MHz FSB 8 0 MB L3 cache 45 W Intel Quad Core i7 3740QM 2 70 GHz processor...

Page 10: ...W Intel Quad Core i7 3610QM 2 30 GHz processor SC turbo up to 3 10 GHz 1600 MHz FSB 6 0 MB L3 cache 45 W Intel Quad Core i7 2670QM 2 20 GHz processor SC turbo up to 3 10 GHz 1333 MHz FSB 6 0 MB L3 cache 45 W Intel Dual Core i5 3320M 2 60 GHz processor SC turbo up to 3 30 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i5 3230M 2 60 GHz processor SC turbo up to 3 20 GHz 1600 MHz FSB 3 0 MB L3...

Page 11: ...MHz FSB 3 0 MB L3 cache 35 W Intel Core i3 2350M 2 30 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W Intel Core i3 2330M 2 20 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W Chipset AMD A70M fusion controller hub FCH Intel HM77 Express chipset Graphics Supports dual graphics AMD RadeonT HD 7730M with 2048 MB of dedicated video memory 128 MB 16 DDR3 900 MHz 8 PCs 128 bit M2 package AMD RadeonT HD ...

Page 12: ...sor Internal graphics Intel HD Graphics 4000 on computer models equipped with an Intel Core i7 i5 i3 3000 series processor Intel HD Graphics 3000 on computer models equipped with an Intel Core i7 i5 i3 2000 series processor Switchable discrete graphics NVIDIAR GeForceR 630M with 1024 MB of dedicated video memory 64 MB 16 DDR3 900 MHz 8 PCs 128 bit M2 29 mm 29 mm NVIDIAR GeForceR 635M with 2048 MB ...

Page 13: ... logo on top bezel Memory Two customer accessible upgradable memory module slots DDR3 1600 MHz dual channel support Supports up to 16384 MB system RAM Supports the following system RAM configurations 16384 MB 8192 MB 2 not supported on computer models equipped with a 32 bit operating system 12288 MB 8192 MB 1 4096 MB 1 not supported on computer models equipped with a 32 bit operating system 8192 M...

Page 14: ...ts the following hard drives 1 TB 5400 rpm 12 7 mm 750 GB 7200 rpm and 5400 rpm 9 5 mm 640 GB 5400 rpm 9 5 mm 500 GB 7200 rpm and 5400 rpm 9 5 mm 320 GB 7200 rpm and 5400 rpm 9 5 mm and 7 0 mm Solid state drives Supports 180 GB or 160 GB drive Supports 32GB mSATA drive Optical drive Fixed Serial ATA 12 7 mm tray load Supports the following optical drives Blu ray Disc ROM with SuperMulti DVD R RW D...

Page 15: ...ess local area network WLAN options by way of wireless module Two WLAN antennas built into display assembly Support for the following WLAN formats Atheros 9485GN 802 11b g n 1 1 WiFi and 3012 Bluetooth 4 0 Combo Adapter Atheros WB225 802 11b g n 1 1 Bluetooth Combo Adapter Broadcom 4313GN 802 11b g n 1 1 WiFi and 20702 Bluetooth 4 0 Combo Adapter Intel Centrino Advanced N 6230 WLAN module Intel Ce...

Page 16: ... supporting stereoscopic 3D VGA Dsub 15 pin supporting 1920 1600 external resolution 60 Hz hot plug and unplug and autodetection for correct output to wide aspect vs standard aspect video RJ 45 Ethernet USB 3 0 3 ports USB 2 0 1 port Keyboard pointing devices Full size 17 3 in Island style with numeric keypad Taps enabled by default Power requirements 90 W HP Smart AC adapter RC V PFC 3 wire 65 W ...

Page 17: ...y Security cable lock Fingerprint reader with Digital Persona software support Intel VeriSign support Intel AT p Ready support Operating system Preinstalled Windows 8 Standard 64 bit Windows 8 Professional 64 bit Serviceability End user replaceable parts AC adapter Battery Hard drive Memory module Optical drive WLAN module 9 ...

Page 18: ... Select Start Computer A list displays all the devices installed in your computer including optical drives solid state drives SSDs or a secondary hard drive To find out what software is included on your computer select Start All Programs 10 Chapter 2 External component identification ...

Page 19: ...e the webcam select Start All Programs Communication and Chat CyberLink YouCam 4 Webcam light On The webcam is in use 5 Speakers Produce sound The antennas are not visible from the outside of the computer For optimal transmission keep the area immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices th...

Page 20: ... exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold down the power button for at least 5 seconds to turn off the computer To learn more about your power settings select Start Control Panel System and Security Power Options 2...

Page 21: ...dio feature that provides a deep controlled bass while maintaining a clear sound Beats Audio is enabled by default Opens Beats Audio Control Panel which allows you to view and control all audio settings Beats Audio is an enhanced audio feature that provides a deep controlled bass while maintaining a clear sound NOTE You can also open the Beats Audio Control Panel by selecting Start Control Panel H...

Page 22: ...t the factory to function like an external numeric keypad To alternate between this numeric function and the navigational function indicated by the directional arrows on the keys press the num lock key TouchPad Item Component Description 1 TouchPad on off button Turns the TouchPad on or off 2 TouchPad light On The TouchPad is off Off The TouchPad is on 3 TouchPad zone Moves the on screen pointer a...

Page 23: ...tion is an energy saving mode that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity 2 Mute light Amber Computer sound is off Off Computer sound is on 3 Wireless light White An integrated wireless device such as a wireless local area network WLAN devi...

Page 24: ...rprint was read Amber The fingerprint was not read Front Component Description Digital Media slot Supports the following digital card formats Secure Digital SD Memory Card Secure Digital Extended Capacity SDxC Memory Card Secure Digital High Capacity SDHC Memory Card Ultra High Speed MultiMediaCard UHS MMC 16 Chapter 2 External component identification ...

Page 25: ... network jack Connects a network cable 5 USB 3 0 ports 2 Connect an optional USB 3 0 device and provide enhanced USB power performance 6 Audio in microphone jack Connects an optional computer headset microphone stereo array microphone or monaural microphone 7 Audio out headphone jack Connect optional powered stereo speakers headphones earbuds a headset or a television audio cable WARNING To reduce...

Page 26: ...ity 2 Hard drive light Blinking white The hard drive is being accessed Amber HP 3D DriveGuard has temporarily parked the hard drive 3 USB 3 0 port Connects an optional USB 3 0 device and provides enhanced USB power performance 4 USB 2 0 port Connect optional USB devices 5 Optical drive Reads and writes select models only to an optical disc 6 Optical drive light Green The optical drive is being acc...

Page 27: ...ble is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Rear Component Description Vent Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Rear 19 ...

Page 28: ...cle on and off during routine operation 5 Service cover The service cover provides access to the hard drive bay wireless module compartment and memory module compartment CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you repla...

Page 29: ...is is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description This is the alp...

Page 30: ...Computer major components 22 Chapter 3 Illustrated parts catalog ...

Page 31: ... see Display assembly subcomponents on page 29 2 Keyboard with backlight includes backlight cable and keyboard cable In midnight black finish For use only on computer models equipped with an Intel processor in Belgium 698782 A41 For use only on computer models equipped with an Intel processor in the Czech Republic and Slovakia 698782 FL1 For use only on computer models equipped with an Intel proce...

Page 32: ...lack finish 708009 001 In natural silver finisih 708012 001 4 Power button board includes cable 681985 001 5 TouchPad button board includes cable and bracket 681987 001 6 Front speakers include speaker cables 681995 001 7 Fingerprint reader board includes bracket and cable 681975 001 8 Solid state drive 180 GB solid state drive for use on all computer models 699330 001 160 GB solid state drive for...

Page 33: ...ating system 682016 501 For use only on computer models equipped with an Intel dual core processor the NVIDIAR GeForceR 630M graphics subsystem with 2 GB of discrete memory and the Windows 8 Professional operating system 682037 601 For use only on computer models equipped with an Intel dual core processor the NVIDIAR GeForceR 630M graphics subsystem with 2 GB of discrete memory and the Windows 8 S...

Page 34: ...r 1600 MHz FSB 1 0 MB L2 cache DDR3 dual core 35 W 685990 001 Intel Quad Core i7 3840QM 2 80 GHz processor SC turbo up to 3 80 GHz 1600 MHz FSB 8 0 MB L3 cache 45 W 703266 001 Intel Quad Core i7 3820QM 2 70 GHz processor SC turbo up to 3 70 GHz 1600 MHz FSB 8 0 MB L3 cache 45 W 681284 001 Intel Quad Core i7 3740QM 2 70 GHz processor SC turbo up to 3 70 GHz 1600 MHz FSB 6 0 MB L3 cache 45 W 702840 ...

Page 35: ... on computer models equipped with an AMD processor 682178 001 For use only on computer models equipped with an Intel processor and a graphics subsystem with discrete memory 682061 001 For use only on computer models equipped with an Intel processor and a graphics subsystem with UMA memory 682060 001 13a Optical drive connector cable included in the optical drive spare part kit 13b Optical drive in...

Page 36: ...ndary hard drive connector cable and screws 681976 001 20 Memory modules 2 PC3 12800 1600 MHz 8 GB memory module 670034 001 4 GB memory module 641369 001 2 GB memory module 652972 001 21 RTC battery includes cable and double sided tape 682091 001 22 WLAN module For use on all computer models Atheros 9485GN 802 11b g n 1 1 WiFi and 3012 Bluetooth 4 0 Combo Adapter 655795 001 Atheros WB225 802 11b g...

Page 37: ...e part number 1 Display bezel 698775 001 2 Webcamera microphone module 682045 001 3 Display panel 17 3 in AntiGlare FHD display panel 681991 001 17 3 in BrightView HD display panel 681990 001 4 Display Hinge Kit includes left and right hinges and brackets 681977 001 5 Display panel cable Display panel cable for use only on computer models equipped with an Intel processor an FHD display assembly an...

Page 38: ... and transceivers 681968 001 7 Display speakers include speaker cables 681994 001 8 Display enclosure In midnight black finish 681969 001 In natural silver finish 693702 001 Display Screw Kit 681993 001 Mass storage devices Item Component Spare part number 1 Hard drive does not include the hard drive bracket primary or secondary hard drive connector cables or screws For use on all computer models ...

Page 39: ...t 2b Primary hard drive connector cable 2c Secondary hard drive connector cable Screws not illustrated 3 Optical drive Blu ray Disc ROM with SuperMulti DVD R RW Double Layer Drive 681983 001 Blu ray Disc R RW with SuperMulti Drive 681984 001 DVD RW Double Layer with SuperMulti Drive 681982 001 Includes 4a Optical drive bezel 4b Optical drive bracket 4c Optical drive connector cable 5 Solid state d...

Page 40: ...ter for use only on computer models equipped with an Intel processor RC V EM 3 wire 693710 001 Power cord 3 pin black 1 83 m For use on all computer models in North America 490371 001 For use only on computer models equipped with an Intel processor For use in Australia 490371 011 For use in Denmark 490371 081 For use in Europe 490371 021 For use in India 490371 D61 For use in Israel 490371 BB1 For...

Page 41: ...or in South Korea 3 pin black 1 83 m 490371 AR1 Power cord for use only on computer models equipped with an Intel processor in South Africa 3 pin black 1 83 m 490371 BB1 Power cord for use only on computer models equipped with an Intel processor in Israel 3 pin black 1 83 m 490371 D61 Power cord for use only on computer models equipped with an Intel processor in India 3 pin black 1 83 m 622643 001...

Page 42: ...pter for use on all computer models 665116 001 Intel Core i7 2670QM 2 20 GHz processor 6 0 MB L3 cache 45 W includes replacement thermal material 669299 001 500 GB 5400 rpm hard hard for use on all computer models SATA 9 5 mm does not include hard drive connector cable hard drive bracket or screws NOTE The primary and secondary hard drive connector cable hard drive bracket and screws are included ...

Page 43: ...35 W includes replacement thermal material 681968 001 Wireless Antenna Kit includes left and right wireless antenna transceivers and cables 681969 001 Display enclosure 681972 001 Display panel cable for use only on computer models equipped with an FHD display assembly and a graphics subsystem with UMA memory 681973 001 Power connector cable for use only with computer models equipped with an AMD p...

Page 44: ...rmal material 682016 601 System board for use only on computer models equipped with an Intel quad core processor the NVIDIAR GeForceR 630M graphics subsystem with 2 GB of discrete memory and the Windows 8 Professional operating system includes replacement thermal material 682037 501 System board for use only on computer models equipped with an Intel dual core processor the NVIDIAR GeForceR 630M gr...

Page 45: ...processor and a graphics subsystem with UMA memory includes replacement thermal material 682220 501 System board for use only on computer models equipped with an AMD processor includes replacement thermal material 682226 001 Display panel cable for use only on computer models equipped with an Intel processor and an FHD display assembly 682417 001 Intel Core i3 3110M 2 30 GHz processor 3 0 MB L3 ca...

Page 46: ... antenna transceivers and cables and webcamera microphone module and cable 698780 001 17 3 in LED FHD AntiGlare display assembly in midnight black finish for use only on computer models equipped with an Intel processor and a graphics subsystem with discrete memory includes display panel cable 2 WLAN antenna transceivers and cables and webcamera microphone module and cable 698781 001 Keyboard witho...

Page 47: ...rd with backlight in midnight black for use only on computer models equipped with an Intel processor in Belgium includes keyboard cable and keyboard backlight cable 698782 B31 Keyboard with backlight in midnight black for use only on computer models equipped with an Intel processor in the Netherlands includes keyboard cable and keyboard backlight cable 698782 BG1 Keyboard with backlight in midnigh...

Page 48: ...aphics subsystem with 1 GB of discrete memory and the Windows 8 Standard operating system includes replacement thermal material 711507 601 System board for use only on computer models equipped with an Intel 35 W processor the NVIDIAR GeForceR 635M graphics subsystem with 1 GB of discrete memory and the Windows 8 Professional operating system includes replacement thermal material 711508 501 System ...

Page 49: ...e some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply press...

Page 50: ...g a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the ...

Page 51: ... precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following ta...

Page 52: ...nd that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field...

Page 53: ...ance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance St...

Page 54: ...ge 47 for battery removal instructions Item Description Function 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine w...

Page 55: ...power cord from the computer 3 Disconnect all external devices from the computer Remove the battery 1 Turn the computer upside down on a flat surface 2 Slide the battery release latch 1 to release the battery 3 Pivot the front edge of the battery 2 up and back 4 Remove the battery 3 from the computer To insert the battery 1 Align the tabs on the rear edge of the battery with the notches on the rea...

Page 56: ...B 5400 rpm 9 5 mm 622643 001 750 GB 7200 rpm 9 5 mm For use only on computer models equipped with an Intel processor 684506 001 Before removing the hard drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the pow...

Page 57: ...Remove the two Phillips PM2 5 5 5 screws 2 that secure the primary hard drive to the computer 6 Use the tab to slide the primary hard drive 3 to the left and then remove the primary hard drive NOTE The following image shows the removal of the primary hard drive 7 Disconnect the secondary hard drive connector cable 1 from the system board Component replacement procedures 49 ...

Page 58: ...9 Remove the two Phillips PM2 5 8 5 screws 3 that secure the secondary hard drive to the computer 10 Use the tab to slide the secondary hard drive 4 to the left and then remove the secondary hard drive NOTE The following image shows the removal of the secondary hard drive 50 Chapter 4 Removal and replacement procedures ...

Page 59: ... and replace the components The hard drive screws hard drive bracket primary hard drive connector cable and secondary hard drive connector cable are available in the Hard Drive Hardware Kit spare part number 681976 001 Reverse this procedure to reassemble and install the hard drive Component replacement procedures 51 ...

Page 60: ...he computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 47 5 Remove the service cover see Hard drive on page 48 Remove the RTC battery 1 Disconnect the RTC battery cable 1 from the system board 2 Release the RTC battery 2 from the cavity in the base enclosure NOTE The RTC battery is attached to the base enclosure with double sided tape Firm pressure...

Page 61: ...r is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 47 5 Remove the service cover see Hard drive on page 48 Remove the optical drive 1 Remove the Phillips PM2 5 4 0 screw 1...

Page 62: ...y 5 Use a flat blade screw driver or similar tool to press on the optical drive bezel tab 2 to release the optical drive bezel 6 Release the left side of the optical drive bezel 3 7 Remove the optical drive bezel 4 8 If it is necessary to replace the optical drive bracket position the optical drive with the rear panel toward you 54 Chapter 4 Removal and replacement procedures ...

Page 63: ...he memory module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 47 5 Remove the service...

Page 64: ...2 Remove the memory module 2 by pulling it away from the slot at an angle Reverse this procedure to install the memory module 56 Chapter 4 Removal and replacement procedures ...

Page 65: ...dule authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hi...

Page 66: ...TE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves should be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 58 Chapter 4 Removal and replacement procedures ...

Page 67: ... Intel processor in the United States 698782 001 Keyboard without backlight in midnight black finish For use on all computer models in Canada 681980 DB1 For use only on computer models equipped with an Intel processor in France 681980 051 For use only on computer models equipped with an Intel processor in Germany 681980 041 For use only on computer models equipped with an Intel processor in Italy ...

Page 68: ...ower from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 47 5 Remove the service cover see Hard drive on page 48 Remove the keyboard 1 Remove the two Phillips PM2 5 8 5 screws that secure the keyboard to the computer 2 Rest the computer on its left side 3 Open the computer 60 Chapter 4 Removal...

Page 69: ...t side up with the front toward you 6 Lift the rear edge of the keyboard 1 and then swing the keyboard 2 up and forward until it rests upside down on the palm rest 7 Release the zero insertion force ZIF connector 1 to which the keyboard backlight cable is connected and then disconnect the cable 2 from the system board Component replacement procedures 61 ...

Page 70: ...nector 3 to which the keyboard cable is connected and then disconnect the cable 4 from the system board 9 Remove the keyboard 5 Reverse this procedure to install the keyboard 62 Chapter 4 Removal and replacement procedures ...

Page 71: ...s from the computer 4 Remove the battery see Battery on page 47 and then remove the following components a Hard drive see Hard drive on page 48 b Optical drive see Optical drive on page 53 c Keyboard see Keyboard on page 59 NOTE When replacing the top cover be sure to remove the following components from the defective top cover and install them on the replacement top cover Front speakers see Front...

Page 72: ...ews that secure the top cover to the computer 1 Two Phillips PM2 0 3 0 screws in the optical drive bay 2 Three Phillips PM2 0 2 5 screws in the battery bay 3 Two Phillips PM2 5 4 0 screws in the hard drive bay 3 Turn the computer right side up with the front toward you 4 Open the computer 64 Chapter 4 Removal and replacement procedures ...

Page 73: ...oard cable 2 TouchPad button board cable 3 Fingerprint reader board cable 4 Front speaker cable 6 Remove the Phillips PM2 5 4 0 screw that secures the top cover to the computer 7 Lift the rear edge of the top cover 1 until the left and right sides have disengaged from the base enclosure Component replacement procedures 65 ...

Page 74: ...CAUTION Be careful not to damage the thin section of the base enclosure 3 around the optical drive bay when removing the top cover Reverse this procedure to install the top cover 66 Chapter 4 Removal and replacement procedures ...

Page 75: ...xternal devices from the computer 4 Remove the battery see Battery on page 47 and then remove the following components a Hard drive see Hard drive on page 48 b Optical drive see Optical drive on page 53 c Keyboard see Keyboard on page 59 d Top cover see Top cover on page 63 Remove the front speakers 1 Turn the top cover upside down with the front toward you 2 Release the front speaker cables 1 fro...

Page 76: ... Disconnect all external devices from the computer 4 Remove the battery see Battery on page 47 and then remove the following components a Hard drive see Hard drive on page 48 b Optical drive see Optical drive on page 53 c Keyboard see Keyboard on page 59 d Top cover see Top cover on page 63 Remove the power button board 1 Turn the top cover upside down with the front toward you 2 Detach the power ...

Page 77: ...her the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 47 and then remove the following components a Hard drive see Hard drive on page 48 b Optical drive see Op...

Page 78: ...he fingerprint reader board TouchPad button board Description Spare part number TouchPad button board includes cable and bracket 681987 001 Before removing the TouchPad button board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the compute...

Page 79: ...ard 3 Release the TouchPad board ZIF connector 3 to which the TouchPad button board cable is connected and then disconnect the cable 4 from the TouchPad board 4 Release the two pieces of grounding tape 5 that attach the TouchPad button board to the TouchPad 5 Remove the TouchPad button board cable 6 6 Remove the two Phillips PM2 5 4 0 screws 1 that secure the TouchPad button board bracket to the t...

Page 80: ... use only on computer models equipped with an Intel processor 682099 001 Before removing the solid state drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all exter...

Page 81: ...gned with a notch to prevent incorrect installation into the solid state drive slot Reverse this procedure to install the solid state drive USB board Description Spare part number USB board includes cable 681986 001 Before removing the USB board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down thro...

Page 82: ...p cover on page 63 Remove the USB board 1 Disconnect the USB board cable 1 from the system board 2 Detach the USB board cable 2 from the system board and base enclosure The USB board cable is attached to the system board and the base enclosure with double sided tape 3 Remove the Phillips PM2 5 4 0 screw 3 that secures the USB board to the base enclosure 4 Remove the USB board 4 Reverse this proced...

Page 83: ...omputer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 47 and then remove the following components a Hard drive see Hard drive on page 48 b Optical drive see Optical drive on page 53 c Keyboard see Keyboard on page 59 d Top cover see Top cover on page 63 Remove the power connector cable 1 Disconnect the po...

Page 84: ...4 Release the power connector 4 from the clip built into the base enclosure Reverse this procedure to install the power connector cable 76 Chapter 4 Removal and replacement procedures ...

Page 85: ...iscrete memory and the Windows 8 Standard operating system 711509 501 For use only on computer models equipped with an Intel 35 W processor the NVIDIAR GeForceR 635M graphics subsystem with 1 GB of discrete memory and the Windows 8 Professional operating system 711507 601 For use only on computer models equipped with an Intel 35 W processor the NVIDIAR GeForceR 635M graphics subsystem with 1 GB of...

Page 86: ...use only on computer models equipped with an Intel dual core processor a graphics subsystem with UMA memory and the Windows 8 Standard operating system 682043 501 Thermal Pad Kit for use only on computer models equipped with an Intel processor not illustrated includes replacement thermal pads NOTE Computer models equipped with an AMD processor use only thermal paste and do not require replacement ...

Page 87: ... the RTC battery cable 1 from the system board 4 Disconnect the subwoofer cable 2 from the system board 5 Turn the computer right side up with the front toward you 6 Open the computer 7 Disconnect the following cables from the system board 1 Card Reader board cable 2 Display speaker cable 3 Front speaker passthrough cable 4 Optical drive connector cable 5 Display panel cable Component replacement ...

Page 88: ...heat sink with double sided tape 9 Disconnect the USB board cable 1 from the system board 10 Disconnect the power connector cable 2 from the system board 11 Remove the four Phillips PM2 5 6 0 screws 1 that secure the system board to the base enclosure 80 Chapter 4 Removal and replacement procedures ...

Page 89: ...n for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the ...

Page 90: ...to the system board and then remove the fan heat sink assembly 4 NOTE Due to the adhesive quality of the thermal material located between the fan heat sink assembly and the system board components it may be necessary to move the fan heat sink assembly from side to side to detach it NOTE The following illustration shows the fan heat sink assembly removal process for a computer model equipped with a...

Page 91: ...surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the fan heat sink assembly processor and system board spare part kits Replacement thermal material is also available in the Thermal Material Kit spare part numbers 685348 001 for use on computer models equipped with an AMD processor and 682100 001 for use on co...

Page 92: ...tion shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics subsystem with discrete memory Thermal paste is used on the processor 1 and the heat sink section 2 that services it Thermal paste is used on the graphics subsystem chip 3 and the heat sink section 4 that services it Thermal pads are used on the system board components 5 and th...

Page 93: ...r AMD A10 4600M 3 20 GHz processor 1600 MHz FSB 4 0 MB L2 cache DDR3 quad core 35 W 683046 001 AMD A8 4500M 2 80 GHz processor 1600 MHz FSB 4 0 MB L2 cache DDR3 quad core 35 W 683048 001 AMD A6 4400M 3 20 GHz processor 1600 MHz FSB 1 0 MB L2 cache DDR3 dual core 35 W 683047 001 AMD A4 4300M 2 50 GHz processor 1600 MHz FSB 1 0 MB L2 cache DDR3 dual core 35 W 685990 001 Intel Quad Core i7 3840QM 2 8...

Page 94: ...GHz processor SC turbo up to 3 10 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W 680645 001 Intel Dual Core i5 2450M 2 50 GHz processor SC turbo up to 3 10 GHz 1333 MHz FSB 3 0 MB L3 cache 35 W 676359 001 Intel Dual Core i3 3130M 2 60 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W 713163 001 Intel Dual Core i3 3120M 2 50 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W 700627 001 Intel Dual Core i3 3110M 2...

Page 95: ...wn with the front toward you 2 Use a flat bladed screw driver 1 to turn the processor locking screw one half turn counterclockwise 2 until you hear a click 3 Lift the processor 3 straight up and remove it NOTE The gold triangle 4 on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor Reverse this procedure to install the processor Co...

Page 96: ... 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 47 and then remove the following components a Hard drive see Hard drive on page 48 b Optical drive see Optical drive on page 53 c Keyboard see Keyboard on page 59 d Top cover see Top cover on page 63 e System board see System board on page 77 Remove the Card Reader board 1 Remove the Phillips PM2 0 3 0 sc...

Page 97: ...wer cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 47 and then remove the following components a Hard drive see Hard drive on page 48 b Optical drive see Optical drive on page 53 c Keyboard see Keyboard on page 59 d Top cover see Top cover on page 63 e System board see System board on page 77 Remove the subwoofer 1 Release the su...

Page 98: ...off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 47 and then remove the following components a Hard drive see Hard ...

Page 99: ...nd routing channel built into the base enclosure 2 Remove the two Phillips PM2 0 4 0 screws 2 that secure the optical drive connector cable to the base enclosure 3 Remove the optical drive connector 3 Reverse this procedure to install the optical drive connector cable Component replacement procedures 91 ...

Page 100: ... memory 699338 001 HD BrightView display assembly in natural silver finish for use only on computer models equipped with a graphics subsystem with UMA memory 699337 001 Before removing the display assembly follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect th...

Page 101: ...e 6 Remove the display assembly 2 7 If it is necessary to replace the display bezel or any of the display assembly subcomponents a Remove the display bezel screw cover strip 1 and the two Phillips PM2 5 5 0 screws 2 that secure the display bezel to the display assembly The display bezel screw cover strip is available in the Display Screw Kit spare part number 681993 001 b Flex the inside edges of ...

Page 102: ...able using spare part number 698775 001 8 If it is necessary to replace the display panel a Disconnect the logo light cable 1 b Release the display panel cable from the clip 2 built into the display enclosure 94 Chapter 4 Removal and replacement procedures ...

Page 103: ... to replace the display panel cable CAUTION Be sure the work surface is clear of all tools screws and computer components before turning the display panel upside down on the work surface a Turn the display panel upside down with the top edge toward you b Detach the webcamera microphone module cable 1 from the rear surface of the display panel The webcamera microphone module cable is attached to th...

Page 104: ...D display assembly and a graphics subsystem with UMA memory 684140 001 Display panel cable for use only on computer models equipped with an Intel processor an HD display assembly and a graphics subsystem with discrete memory 684139 001 Display panel cable for use only on computer models equipped with an Intel processor an HD display assembly and a graphics subsystem with UMA memory 10 If it is nec...

Page 105: ...he following spare part number 682045 001 11 If it is necessary to replace the hinges a Remove the four Phillips PM2 0 3 0 screws 1 that secure the hinges to the display panel b Remove the display hinges 2 from the display panel The hinges are available using spare part number 681977 001 Component replacement procedures 97 ...

Page 106: ...built into the display enclosure c Remove the wireless antenna cables and transceivers 3 The wireless antenna cables and transceivers are available in the Antenna Kit spare part number 681968 001 13 If it is necessary to replace the display speakers a Release the display speaker cables from the clips 1 and routing channels built into the display enclosure Remove the Phillips PM2 0 3 0 screw 1 that...

Page 107: ...the display speakers 2 from the display enclosure The display speakers are available using spare part number 681994 001 Reverse this procedure to install the display assembly Component replacement procedures 99 ...

Page 108: ... the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than tho...

Page 109: ... need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network cons...

Page 110: ...ng properly To start System Diagnostics 1 Turn on or restart the computer quickly press esc and then press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test while it is running press esc 102 Chapter 5 Using Setup Utility BIOS and System Diagnostics ...

Page 111: ...b Input power Operating voltage and current 18 5 V dc 3 5 A 65 W 19 V dc 4 74 A 90 W 18 5 V dc 6 5 A 120 W 19 5 V dc 3 33 A 65 W 19 5 V dc 4 62 A 90 W 19 5 V dc 6 15 A 120 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10...

Page 112: ...perating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures 104 Chapter 6 Specifications ...

Page 113: ...ypical Brightness 250 nits typical UWVA FHD AntiGlare or 200 nits typical SVA HD BrightView Pixel resolution Pitch 0 23868 0 23868 mm Format 1920 1080 UWVA FHD AntiGlare or 1366 768 SVA HD BrightView Configuration RGB vertical stripe Backlight LED Character display 80 25 Total power consumption 2 0 W Viewing angle 65 horizontal 50 vertical typical 17 3 inch display specifications 105 ...

Page 114: ...ing Single track 2 0 ms 2 0 ms 1 5 ms 1 5 ms 1 5 ms Average read write 12 16 ms 12 16 ms 11 13 ms 11 13 ms 11 13 ms Maximum 21 ms 22 ms 221 ms 22 ms 22 ms Logical blocks 1 953 525 168 1 465 149 168 1 282 009 226 976 773 168 628 142 448 Disk rotational speed 5400 rpm 7200 and 5400 rpm 5400 rpm 7200 and 5400 rpm 7200 and 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 TB 1 trillion bytes ...

Page 115: ...failure is only as good as your most recent backup 1 After you successfully set up the computer create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced HP Recovery media you create will provide the following recovery options Syst...

Page 116: ...software program that offers a way to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customiz...

Page 117: ...er From the Start screen type recovery select HP Recovery Manager and then select Drivers and Applications Reinstall and follow the on screen instructions If you want to restore the system to a previous state without losing any personal information Windows System Restore is an option System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation Windows create...

Page 118: ...ck and easy recovery When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you IMPORTANT Refresh removes any traditional applications that were not originally installed on the system at the factory NOTE During Refresh a list of removed traditional applications will be saved so that you h...

Page 119: ... of the screen to display the charms 2 Click Settings 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Under Remove everything and reinstall Windows select Get started and follow the on screen instructions Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original fact...

Page 120: ...tactHP For worldwide support go to http welcome hp com country us en wwcontact_us html IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you wish to retain Using the HP Recovery partition to recover a minimized image select models only The HP Recovery partition select models only allows you to perform a mi...

Page 121: ... looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media you created 2 Restart the computer 3 Press and hold esc while the computer is restarting and then press f9 for boot options 4 Select the optical drive or USB flash drive you want to boot from 5 Follow the on screen instructions Removing the H...

Page 122: ...uirements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage r...

Page 123: ...t be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard ...

Page 124: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 116 Chapter 9 Recycling ...

Page 125: ... description 3 components bottom 20 button 12 display 11 fingerprint reader 12 front 16 keys 13 left side 17 lights 15 rear 19 right side 18 speakers 12 TouchPad 14 computer major components 22 model description 21 46 part number 21 46 product name 21 46 serial number 21 46 specifications 103 warranty period 21 46 connectors service considerations 42 D Digital Media slot 16 display components 11 s...

Page 126: ... keypad 14 J jacks audio in 17 audio out 17 headphone 17 microphone 17 network 17 RJ 45 17 K key components 13 keyboard product description 8 removal 59 spare part numbers 23 38 39 59 keys Action 13 b 13 esc 13 fn 13 integrated numeric keypad 14 num lock 14 Windows applications 13 Windows logo 13 L left side components 17 light components 15 lights AC adapter 18 caps lock 16 fingerprint reader 16 ...

Page 127: ...scription 9 serial number 21 46 service considerations cables 42 connectors 42 plastic parts 41 service cover location 20 removal 49 spare part number 29 35 49 service tag 21 46 serviceability product description 9 solid state drive product description 6 removal 72 spare part numbers 24 31 36 37 39 72 speaker components 12 speakers location 11 12 removal 67 89 98 spare part numbers 24 27 30 36 67 ...

Page 128: ...wireless product description 7 WLAN module removal 57 spare part number 57 spare part numbers 28 34 37 38 workstation guidelines 44 120 Index ...

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