HP ENVY m4-1000, User Manual

Page 1: ...User Guide ...

Page 2: ...tional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition September 2012 Document Part Number 692535 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Software terms By installing copying downloading or otherwise using any software product preinstalled on thi...

Page 3: ...other hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for ...

Page 4: ...iv Safety warning notice ...

Page 5: ... Right side 5 Left side 6 Display 7 Top 8 TouchPad 8 Lights 9 Button speakers and fingerprint reader 10 Keys 11 Bottom 12 Labels 13 3 Connecting to a network 15 Connecting to a wireless network 15 Using the wireless controls 15 Using the wireless button 15 Using operating system controls 16 Using a WLAN 16 Using an Internet service provider 16 Setting up a WLAN 16 Configuring a wireless router 17 ...

Page 6: ...tor or projector 25 Connecting an HDMI device 26 Configuring audio settings with HDMI TV 27 Using Intel Wireless Display select models only 27 Managing your audio and video files 27 5 Navigating using touch gestures pointing devices and the keyboard 28 Using the TouchPad 29 Using TouchPad gestures 30 Tapping 30 Scrolling 31 Pinching zooming 31 Rotating select models only 32 2 finger click select m...

Page 7: ...ce is available 45 Resolving a low battery level when the computer cannot exit Hibernation 45 Storing a user replaceable battery 45 Disposing of a user replaceable battery 45 Replacing a user replaceable battery 45 Running on external AC power 46 Troubleshooting power problems 47 HP CoolSense select models only 48 Refreshing your software content with Intel Smart Connect Technology select models o...

Page 8: ... select models only 69 Registering fingerprints 69 Setting up Windows logon 70 Using your registered fingerprint to log on to Windows 70 Using Internet security software 70 Using antivirus software 70 Using firewall software 70 Installing software updates 71 Installing Windows updates 71 Installing HP and third party software updates 71 Securing your wireless network 71 Backing up your software ap...

Page 9: ...ering using HP Recovery Manager 81 What you need to know 81 Using the HP Recovery partition to recover a minimized image select models only 82 Using HP Recovery media to recover 82 Changing the computer boot order 82 Removing the HP Recovery partition 83 12 Specifications 84 Input power 84 Operating environment 85 13 Electrostatic Discharge 86 Index 87 ix ...

Page 10: ...x ...

Page 11: ...quickly return to the computer Start screen from an open app or the Desktop press the Windows logo key on your keyboard Pressing the Windows logo key again will return you to the previous screen If you haven t already done so connect to a wired or wireless network See details in Connecting to a network on page 15 Become familiar with the computer hardware and software Go to Getting to know your co...

Page 12: ...ic or talk radio from all over the world See Using audio on page 23 You know you can create a powerful presentation with Microsoft apps But did you know you can also connect to a projector to share your ideas with a group See Connecting an HDMI device on page 26 Experience music the way the artist intended with deep controlled base and clear pure sound See Using Beats Audio on page 23 Use the Touc...

Page 13: ...access this guide select the HP Support Assistant app on the Start screen select My computer and then select User guides Important regulatory notices Limited Warranty To access this guide select the HP Support Assistant app on the Start screen select My computer and then select Warranty and services or go to http www hp com go orderdocuments Specific warranty information about this computer You ca...

Page 14: ...s installed in your computer Locating software To find out what software is installed on your computer from the Start screen right click using the mouse or swipe from the top of the TouchPad to display the Apps and then select the All apps icon Front Component Description 1 Digital Media Slot Supports the following digital card formats Secure Digital SD Memory Card Secure Digital High Capacity SDH...

Page 15: ...uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity For more information see Initiating Sleep and Hibernation on page 39 5 Hard drive light Blinking white The hard drive is being accessed Amber HP 3D DriveGuard has temporarily parked the hard drive NOTE...

Page 16: ...nt the computer from being mishandled or stolen Left side Component Description 1 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 2 External monitor port Connects an external VGA monitor or projector 3 HDMI port Connects a...

Page 17: ... an optional computer headset microphone stereo array microphone or monaural microphone The jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before using headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices NOTE When a device is connected to the jack the compu...

Page 18: ...tennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide select the HP Support Assistant app on the Start screen select My computer and then select User guides Top TouchPad Component Description 1 TouchPad on off button Turns the TouchPad on or off 2 TouchPad light On...

Page 19: ...echnology allows your computer to resume quickly from inactivity For more information see Initiating Sleep and Hibernation on page 39 2 Caps lock light On Caps lock is on which switches the keys to all capital letters 3 Mute light Amber Computer sound is off Off Computer sound is on 4 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Blue...

Page 20: ...er button down for at least 5 seconds to turn off the computer NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity For more information see Initiating Sleep and Hibernation on page 39 To learn more about your power settings 1 From the Start screen type p 2 In the search box type powe...

Page 21: ...io is an enhanced audio feature that provides a deep controlled bass while maintaining a clear sound Beats Audio is enabled by default Opens Beats Audio Control Panel which allows you to view and control all audio settings NOTE To open Beats Audio Control Panel from the Start screen type c select Control Panel select Hardware and Sound and then select Beats Audio Control Panel 5 Action keys Execut...

Page 22: ...vice door 3 HP Triple Bass Reflex Subwoofer Provides superior bass sound 4 Vents 4 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 12 Chapter 2 Getting to know your computer ...

Page 23: ...vent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through Help and Support From the Start screen type h and ...

Page 24: ... labels Provide information about optional wireless devices and the approval markings of some of the countries or regions in which the devices have been approved for use If your computer model includes one or more wireless devices one or more certification labels are included with your computer You may need this information when traveling internationally Wireless certification labels are located i...

Page 25: ...nters headsets speakers and cameras In a PAN each device communicates directly with other devices and devices must be relatively close together typically within 10 meters approximately 33 feet of each other For more information about wireless technology see the information and website links provided in Help and Support From the Start screen type h and then select Help and Support from the list of ...

Page 26: ...an accommodate a large number of computers and accessories and can separate critical network functions A home or small office WLAN typically uses a wireless router which allows several wireless and wired computers to share an Internet connection a printer and files without requiring additional pieces of hardware or software To use the WLAN device in your computer you must connect to a WLAN infrast...

Page 27: ...ting your WLAN When you set up a WLAN or access an existing WLAN always enable security features to protect your network from unauthorized access WLANs in public areas hotspots like coffee shops and airports may not provide any security If you are concerned about the security of your computer when connected to a hotspot limit your network activities to email that is not confidential and basic Inte...

Page 28: ...ayed allowing you to manually search for and connect to a network or to create a new network connection After the connection is made place the mouse pointer over the network status icon in the notification area at the far right of the taskbar to verify the name and status of the connection NOTE The functional range how far your wireless signals travel depends on WLAN implementation router manufact...

Page 29: ...se a LAN connection if you want to connect the computer directly to a router in your home instead of working wirelessly or if you want to connect to an existing network at your office Connecting to a LAN requires an 8 pin RJ 45 network cable To connect the network cable follow these steps 1 Plug the network cable into the network jack 1 on the computer 2 Plug the other end of the network cable int...

Page 30: ...ter an even more powerful entertainment center connect external devices like speakers headphones monitor projector TV and on select models high definition devices Multimedia Features Here are some of the entertainment features on your computer Component Description 1 Internal microphones 2 Record sound 2 Webcam light On The webcam is in use 20 Chapter 4 Enjoying entertainment features ...

Page 31: ... Sound and then select Beats Audio Control Panel 8 Audio out headphone jack Audio in microphone jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional computer headset microphone stereo array microphone or monaural microphone The jack does not support optional microphone only devices WARNING To reduce the risk of personal i...

Page 32: ...Connects an optional video or audio device such as a high definition television or any compatible digital or audio device 11 External monitor port Connects an external VGA monitor or projector 22 Chapter 4 Enjoying entertainment features ...

Page 33: ...To connect high definition speakers to the computer see Configuring audio settings with HDMI TV on page 27 Before connecting audio devices be sure to adjust the volume Connecting headphones You can connect wired headphones to the headphone jack on your computer To connect wireless headphones or speakers to your computer follow the device manufacturer s instructions WARNING To reduce the risk of pe...

Page 34: ...your Desktop 3 Open a multimedia program and play the recording To confirm or change the audio settings on your computer 1 From the Start screen type c and then select Control Panel from the list of apps 2 Select Hardware and Sound Sound Using video Your HP computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to wat...

Page 35: ...n image on the computer only Duplicate View the screen image simultaneously on both the computer and external device Extend View the screen image extended across both the computer and external device Second screen only View the screen image on the external device only Each time you press f4 the display state changes NOTE Adjust the screen resolution of the external device especially if you choose ...

Page 36: ...age between 4 display states PC screen only View the screen image on the computer only Duplicate View the screen image simultaneously on both the computer and external device Extend View the screen image extended across both the computer and external device Second screen only View the screen image on the external device only Each time you press f4 the display state changes NOTE Adjust the screen r...

Page 37: ...he Playback tab select Speakers and Headphones 3 Select Set Default and then select OK Using Intel Wireless Display select models only Intel Wireless Display allows you to transmit your computer content wirelessly to your TV by using an optional wireless TV adapter purchased separately For details about using the wireless adapter see the manufacturer s instructions To open Intel Wireless Display f...

Page 38: ...mouse purchased separately can be connected to one of the USB ports on the computer Review the Windows 8 Basics guide included with your computer The guide provides information on common tasks using the TouchPad touch screen or the keyboard Select computer models have special action keys or hot key functions on the keyboard to perform routine tasks Some computer models may also have an integrated ...

Page 39: ...pe c to display the Apps list Select Control Panel and then select Hardware and Sound Under Devices and Printers select Mouse Turning the TouchPad off or on To turn the TouchPad off or on quickly double tap the TouchPad on off button The TouchPad light is off when the TouchPad is on The TouchPad supports a variety of gestures that let your fingers scroll swipe pinch and rotate to manipulate items ...

Page 40: ...cs TouchPad 3 Click a gesture to activate the demonstration To turn a gesture off or on 1 From the Synaptics TouchPad screen select or clear the check box next to the gesture that you want to turn on or off 2 Click Apply and then click OK Tapping To make an on screen selection use the tap function on the TouchPad Point to an item on the screen and then tap one finger on the TouchPad zone to make a...

Page 41: ...then drag them up down left or right Pinching zooming Pinching and zooming allow you to zoom in or out on images or text Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together Using TouchPad gestures 31 ...

Page 42: ...tion move your forefinger from 3 o clock to 12 o clock NOTE Rotate is intended for specific apps where you can manipulate an object or image Rotate may not be functional for all apps 2 finger click select models only 2 finger click allows you to make menu selections for an object on the screen Place two fingers on the TouchPad zone and press down to open the options menu for the selected object 32...

Page 43: ...rs in a light quick motion up down left or right Edge swipes Edge swipes allow you to perform tasks such as changing settings and finding or using apps Right edge swipe The right edge swipe reveals the charms which let you search share start apps access devices or change settings Swipe your finger gently from the right edge to display the charms Using TouchPad gestures 33 ...

Page 44: ...es depending on the app Swipe your finger gently from the top edge to display available apps Left edge swipe The left edge swipe reveals thumbnails of your open apps so that you can switch to them quickly Swipe from the left edge of the TouchPad to switch between apps 34 Chapter 5 Navigating using touch gestures pointing devices and the keyboard ...

Page 45: ...r instructions on opening Setup Utility BIOS and then follow the instructions at the bottom of the screen To activate the assigned function after you have disabled the action key feature you must press the fn key in combination with the appropriate action key CAUTION Use extreme care when making changes in Setup Utility Errors can prevent the computer from operating properly Icon Key Description f...

Page 46: ...p before a wireless connection is possible Using Microsoft Windows 8 shortcut keys Microsoft Windows 8 provides shortcuts to perform actions quickly Several shortcuts will help you with Windows 8 functions Press the Windows logo key in combination with the key to perform the action For additional information on Windows 8 shortcut keys go to Help and Support From the Start screen type h and then se...

Page 47: ... BIOS version number Control the bass settings fn b Enables or disables the Beats Audio bass settings Beats Audio is an enhanced audio feature that provides a deep controlled bass while maintaining a clear sound Beats Audio is enabled by default You can also view and control the bass settings through the Windows operating system To view and control the bass properties From the Start screen type c ...

Page 48: ...n battery power and an AC power source is not available to charge the battery it is important to monitor and conserve the battery charge Your computer supports power plans to manage how your computer uses and conserves power so that you can balance computer performance with power conservation 38 Chapter 6 Managing power ...

Page 49: ...nation Intel Rapid Start Technology select models only For select models the Intel Rapid Start Technology RST feature is enabled by default Rapid Start Technology allows your computer to resume quickly from inactivity Rapid Start Technology manages your power saving options as follows Sleep Rapid Start Technology allows you to select the Sleep state To exit from Sleep press any key activate the To...

Page 50: ...ck Save changes To exit Hibernation briefly press the power button The power lights turn on and your work returns to the screen where you stopped working NOTE If you have set a password to be required on wakeup you must enter your Windows password before your work will return to the screen Setting password protection on wakeup To set the computer to prompt for a password when the computer exits Sl...

Page 51: ...s Desktop point over the power meter icon To use Power Options or to change the power plan click the power meter icon and select an item from the list From the Start screen you can also type power select Settings and then select Power Options Different power meter icons indicate whether the computer is running on battery or external power The icon also displays a message if the battery has reached...

Page 52: ...ardware Power saver Saves power by reducing system performance and screen brightness where possible High performance Favors performance but may use more energy Your battery will not last as long between charges using this power plan Click Show additional plans to select this power plan You can also create your own power plan and customize it to how you use the computer for your needs To use Power ...

Page 53: ...y and performance If Battery Check indicates that your battery should be replaced contact support Removing a user replaceable battery WARNING To reduce potential safety issues use only the user replaceable battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP CAUTION Removing a user replaceable battery that is the sole power source for th...

Page 54: ...l hard drive connected to a USB port Stop disable or remove any external media cards that you are not using Before you leave your work initiate Sleep or shut down the computer Identifying low battery levels When a battery that is the sole power source for the computer reaches a low or critical battery level the following behavior occurs The battery light select models only indicates a low or criti...

Page 55: ...for more than 2 weeks remove the battery and store it separately in a cool dry place to prolong the battery charge A stored battery should be checked every 6 months If the capacity is less than 50 percent recharge the battery before returning it to storage Disposing of a user replaceable battery WARNING To reduce the risk of fire or burns do not disassemble crush or puncture do not short external ...

Page 56: ...nditions WARNING Do not charge the computer battery while you are onboard aircraft When charging or calibrating a battery When installing or modifying system software When writing information to a disc select models only When running Disk Defragmenter on computers with internal hard drives When performing a backup or recovery When you connect the computer to external AC power The battery begins to...

Page 57: ...puter and then plug it into an AC outlet 4 Turn on the computer If the power lights turn on the AC adapter is working properly If the power lights remain off check the connection from the AC adapter to the computer and the connection from the AC adapter to the AC outlet to make sure the connections are secure If the connections are secure and the power lights remain off the AC adapter is not funct...

Page 58: ...optimum level of comfort When HP CoolSense is off the position of the computer is not detected and the performance and fan options remain at the factory setting As a result the surface temperature of the computer may be higher than it would be with HP CoolSense on To turn CoolSense off or on follow these steps From the Start screen type cool select Settings and then select HP CoolSense 48 Chapter ...

Page 59: ...the content for certain open applications and reinitiates Sleep As a result your work is immediately available to you as soon as you exit Sleep You do not have to wait while updates are downloaded To enable this feature or manually adjust the settings from the Start screen type smart and then select then select Intel Smart Connect Technology Refreshing your software content with Intel Smart Connec...

Page 60: ...utton the recommended procedure is to use the Windows Shut down command NOTE If the computer is in the Sleep state or in Hibernation you must first exit Sleep or Hibernation before shutdown is possible by briefly pressing the power button 1 Save your work and close all open programs 2 From the Start screen point to the upper right or lower right corner of the screen 3 When the charms list opens cl...

Page 61: ...e that must be installed NOTE For information about connecting external wireless devices see Connecting to a network on page 15 NOTE For more information about required software and drivers or to learn which computer port to use see the manufacturer s instructions Using a USB device Most computers have more than one USB port because this versatile interface allows you to connect to numerous kinds ...

Page 62: ...B device 1 Save your information and close all programs associated with the device 2 From the Desktop click the hardware icon in the notification area at the far right of the taskbar A message Safely Remove Hardware and Eject Media displays Follow the on screen instructions Connecting a powered USB device CAUTION To reduce the risk of damage to the equipment when connecting a powered device be sur...

Page 63: ...the device has been detected To remove a digital storage card CAUTION To reduce the risk of loss of data or an unresponsive system use the following procedure to safely remove the digital card 1 Save your information and close all programs associated with the digital card 2 From the Desktop click the remove hardware icon in the notification area at the far right of the taskbar Then follow the on s...

Page 64: ...formation many times to the CD Information on the CD can be erased DVD A digital video disc is a high capacity optical disc It can store more information than a CD A double sided DVD can store up to 17 GB The following DVD formats are available DVD Recordable DVD R or DVD R which allow the computer to read information and to record information one time on the DVD After the information is recorded ...

Page 65: ...ut the tray 2 4 Hold the disc by the edges to avoid touching the flat surfaces and position the disc label side up over the tray spindle NOTE If the tray is not fully accessible tilt the disc carefully to position it over the spindle 5 Gently press the disc 3 down onto the tray spindle until the disc snaps into place NOTE If the tray is not fully accessible tilt the disc carefully as you remove it...

Page 66: ...the disc 3 from the tray by gently pressing down on the spindle while lifting the outer edges of the disc Hold the disc by the edges and avoid touching the flat surfaces NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 3 Close the disc tray and place the disc in a protective case 56 Chapter 7 Managing and sharing information ...

Page 67: ...nd then click Add 4 Click Share and then follow the on screen instructions To share information from your Local Disk 1 On the Desktop open File Explorer 2 Click Local Disk C on the Libraries window 3 Click the Share tab and then click Advanced sharing 4 On the Local Disk C Properties window select Advanced Sharing 5 Check Share this folder To share drives on the same network 1 On the Desktop right...

Page 68: ...are unsure whether the computer is off or in the Sleep state turn the computer on and then shut it down through the operating system Before handling a drive discharge static electricity by touching the unpainted metal surface of the drive Do not touch the connector pins on a removable drive or on the computer Do not use excessive force when inserting a drive into a drive bay When the battery is th...

Page 69: ...or installing a drive shut down the computer If you are unsure whether the computer is off or in the Sleep state turn the computer on and then shut it down through the operating system 1 Save your work and shut down the computer 2 Disconnect all external devices connected to the computer 3 Unplug the power cord from the AC outlet 4 Turn the computer upside down on a flat surface 5 Remove the batte...

Page 70: ...om the computer you must remove the hard drive bracket or sleeve to access the hard drive itself 5 Spread the soft molded hard drive bracket 1 and remove the hard drive 2 6 Disconnect the hard drive cable adapter 3 from the hard drive To install a hard drive reverse this procedure 60 Chapter 8 Maintaining your computer ...

Page 71: ...gmented files and folders on the hard drive so that the system can run more efficiently NOTE It is not necessary to run Disk Defragmenter on solid state drives After you start Disk Defragmenter it works without supervision However depending on the size of your hard drive and the number of fragmented files Disk Defragmenter may take more than an hour to complete HP recommends defragmenting your har...

Page 72: ...nning any procedure ensure that you are discharged of static electricity by touching a grounded metal object NOTE To use a dual channel configuration with a second memory module be sure that both memory modules are identical To add or replace a memory module CAUTION To prevent information loss or an unresponsive system Shut down the computer before adding or replacing memory modules Do not remove ...

Page 73: ...e hold the memory module by the edges only Do not touch the components on the memory module a Align the notched edge 1 of the memory module with the tab in the memory module slot b With the memory module at a 45 degree angle from the surface of the memory module compartment press the module into the memory module slot 2 until it is seated c Gently press the memory module 3 down applying pressure t...

Page 74: ...nging and updating programs and drivers allows your computer to run the latest technology available For example older graphics components might not work well with the most recent gaming software Without the latest driver you would not be getting the most out of your equipment Download the latest versions of HP programs and drivers and also register to receive automatic update notifications when ne...

Page 75: ...atch the computer NOTE When cleaning the cover of the computer use a circular motion to aid in removing dirt and debris Cleaning the TouchPad and keyboard CAUTION Never allow liquids to drip between the keys on the keyboard even when you are cleaning the computer This can permanently damage internal components To clean and disinfect the TouchPad and keyboard use a soft microfiber cloth or a static...

Page 76: ...ht listen for the in flight announcement that tells you when you are allowed to use your computer In flight computer use is at the discretion of the airline If you are shipping the computer or a drive use suitable protective packaging and label the package FRAGILE If the computer has a wireless device installed the use of these devices may be restricted in some environments Such restrictions may a...

Page 77: ...reats to the computer Software updates Unauthorized access to a Windows user account User password Unauthorized removal of the computer Security cable lock Using passwords A password is a group of characters that you choose to secure your computer information and to protect online transactions Several types of passwords can be set For example when you set up your computer for the first time you we...

Page 78: ... Setup Utility BIOS contents Setting Setup Utility BIOS passwords Password Function Administrator password Must be entered each time you access Setup Utility BIOS If you forget your administrator password you cannot access Setup Utility BIOS NOTE The administrator password can be used in place of the power on password NOTE Your administrator password is not interchangeable with an administrator pa...

Page 79: ... page 4 Using HP SimplePass select models only HP SimplePass provides an easy to use interface to help secure your computer and simplify the way you log on to your computer and password protected websites Use a registered fingerprint to Log on to Windows Access websites and other programs that require a logon Set up a single sign on service that allows you to use a registered fingerprint to create...

Page 80: ... your computer as a trial offer To provide ongoing protection against newly discovered viruses and other security risks security software must be kept up to date It is strongly recommended that you upgrade the security software trial offer or purchase the software of your choice in order to fully protect your computer Using antivirus software Computer viruses can disable programs utilities or the ...

Page 81: ...ate Run Windows Update monthly thereafter Obtain updates to Windows and other Microsoft programs as they are released from the Microsoft website and through the updates link in Help and Support Installing HP and third party software updates HP recommends that you regularly update the software and drivers that were originally installed on your computer To download the latest versions go to http www...

Page 82: ...The security cable slot on your computer may look slightly different from the illustration in this section For the location of the security cable slot on your computer see Getting to know your computer on page 4 1 Loop the security cable lock around a secured object 2 Insert the key 1 into the security cable lock 2 3 Insert the security cable lock into the security cable slot on the computer 3 and...

Page 83: ...roperly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS v...

Page 84: ...ter after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consul...

Page 85: ...ware is functioning properly To start System Diagnostics 1 Turn on or restart the computer quickly press esc and then press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test while it is running press esc Using System Diagnostics 75 ...

Page 86: ... even back to the original factory state all with simple steps This chapter provides information about the following processes Creating recovery media and backups Restoring and recovering your system NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support From the Start screen type h and then select Help an...

Page 87: ...tore at a specific time A system restore point contains information that Windows uses such as registry settings Windows creates a system restore point for you automatically during a Windows update and during other system maintenance such as a software update security scanning or system diagnostics You can also manually create a system restore point at any time For more information and steps for cr...

Page 88: ...e If your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country...

Page 89: ...personal information settings or apps that came preinstalled on your computer or were purchased from the Windows Store consider using Windows Refresh This option does not require backing up data to another drive See Using Windows Refresh for quick and easy recovery on page 80 If you want to reset your computer to its original state Windows provides an easy way to remove all personal data apps and ...

Page 90: ...he screen and then select General from the PC settings screen 4 Under Refresh your PC without affecting your files select Get started and follow the on screen instructions Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this ...

Page 91: ...stalls the operating system and the software that was installed at the factory The HP Recovery partition select models only allows Minimized Image Recovery What you need to know HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from...

Page 92: ...overy disc you created into the optical drive on your computer or into an optional external optical drive and then restart the computer or Insert the HP Recovery USB flash drive you created into a USB port on your computer and then restart the computer NOTE If the computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on p...

Page 93: ...install Windows option or the HP Recovery Manager option for minimized image recovery Create HP Recovery media before removing the Recovery partition to ensure you have recovery options see Creating HP Recovery media on page 78 Follow these steps to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and foll...

Page 94: ...a DC power source supplied and approved by HP for use with this computer The computer can operate on DC power within the following specifications Operating voltage and current varies by platform Input power Rating Operating voltage and current 18 5 V 3 5 A or 19 5 V 3 33 A 65 W 19 V 4 74 A or 19 5 V 4 62 A 90 W 19 5 V 6 15 A 120 W DC plug of external HP power supply NOTE This product is designed f...

Page 95: ... 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft Operating environment 85 ...

Page 96: ...instructions direct you to unplug the computer unplug it after being properly grounded and before removing a cover Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling components discharge static electricity by touching an unpainted ...

Page 97: ...rsion 73 downloading an update 74 updating 73 Bluetooth device 15 18 Bluetooth label 14 boot order changing HP Recovery Manager 82 bottom 14 buttons left TouchPad 8 optical drive eject 5 power 10 right TouchPad 8 TouchPad on off 8 C cables USB 52 caps lock light identifying 9 caring for your computer 65 checking audio functions 24 cleaning your computer 65 components bottom 12 display 7 front 4 le...

Page 98: ...luetooth 14 regulatory 14 serial number 13 service 13 wireless certification 14 WLAN 14 latch battery release 12 lights AC adapter 6 caps lock 9 fingerprint reader 9 hard drive 5 mute 9 optical drive 5 power 5 9 TouchPad 8 webcam 8 21 wireless 9 low battery level 44 M maintenance Disk Cleanup 61 Disk Defragmenter 61 memory module inserting 63 removing 62 replacing 62 memory module compartment iden...

Page 99: ...rature 45 testing an AC adapter 47 TouchPad buttons 8 TouchPad gestures pinching 31 rotating 32 scrolling 31 zooming 31 TouchPad light 8 TouchPad on off button 8 TouchPad zone identifying 8 traveling with the computer 14 45 66 turning off the computer 50 U unresponsive system 50 USB 3 0 ports identifying 7 21 USB cable connecting 52 USB devices connecting 51 description 51 removing 52 USB hubs 51 ...