HP ENVY m6, Maintenance And Service Manual

Page 1: ...HP ENVY m6 Notebook PC Maintenance and Service Guide ...

Page 2: ...ained herein Second Edition April 2014 First Edition March 2014 Document Part Number 753129 002 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software to take full advanta...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ...14 Right side 16 Bottom 17 3 Illustrated parts catalog 18 Service tag 18 Computer major components 19 Display assembly subcomponents 23 Mass storage devices 25 Miscellaneous parts 26 Sequential part number listing 26 4 Removal and replacement procedures preliminary requirements 31 Tools required 31 Service considerations 31 Plastic parts 31 Cables and connectors 32 Drive handling 32 Grounding guid...

Page 6: ...bly 51 Fan 59 System board 60 Heat sink 65 Processor 67 Connector board 69 Power connector cable 71 Subwoofer 72 Speakers 74 TouchPad assembly 76 Power button board 78 Keyboard 79 7 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI 82 Starting Setup Utility BIOS 82 Updating the BIOS 82 Determining the BIOS version 82 Downloading a BIOS update 83 Using HP PC Hardware Diagnostics UEFI 84 ...

Page 7: ... 89 Using the HP Recovery partition select models only 89 Using HP Recovery media to recover 90 Changing the computer boot order 90 Removing the HP Recovery partition 90 10 Power cord set requirements 91 Requirements for all countries 91 Requirements for specific countries and regions 92 11 Recycling 93 Index 94 vii ...

Page 8: ...viii ...

Page 9: ...AMD A10 7300 2 0 GHz processor turbo up to 3 20 GHz soldered on chip SOC 4 0 MB L2 cache quad core 19 W Intel Core i5 4200M 2 50 GHz SC turbo up to 3 10 GHz processor 1600 MHz FSB 3 0 MB L3 cache dual core 37 W Chipset AMD A76M fusion controller hub Intel HM87 express chipset Graphics Internal graphics AMD Radeon HD 8650G graphics on computer models equipped with an A10 5750M processor AMD graphic...

Page 10: ...h definition FHD white light emitting diode WLED AntiGlare 1920 1080 slim 3 2 mm SVA color gamut 60 TN typical brightness 300 nits 16 9 aspect ratio 15 6 in high definition HD white light emitting diode WLED AntiGlare 1366 768 flat 3 8 mm SVA color camut 45 typical brightness 200 nits 16 9 aspect ratio Support for low voltage differential signalling LVDS co layout with eDP1 3 PSR Touchscreen and M...

Page 11: ...tem RAM in the following configurations 16834 MB 8192 MB 2 12288 MB 8192 MB 4096 MB 8192 MB 8192 MB 1 4096 MB 2 6144 MB 4096 MB 2048 MB 4096 MB 4096 MB 1 2048 MB 2 Hard drive Support for 6 35 cm 2 5 in hard drives in 7 0 mm 28 in and 9 5 mm 37 in thickness Support for Accelerometer hard drive protection Support for the following hard drives 1 5 TB 5400 rpm 9 5 mm 1 0 TB 5400 rpm 9 5 mm 750 GB 5400...

Page 12: ... digital microphones with appropriate beam forming echo cancellation noise suppression software HD Audio Beats Audio Integrated HP TrueVision HD webcam fixed no tilt activity LED 1280 720 by 30 frames per second Ethernet Integrated 10 100 1000 network interface card NIC Wireless Integrated wireless local area network WLAN options by way of wireless module Two WLAN antennas built into display assem...

Page 13: ... 1 WiFi BT 4 0 Combo Adapter Ralink RT3290LE 802 11b g n 1 1 WiFi and Bluetooth 4 0 Combo Adapter Realtek RTL8188EE 802 11bgn Wi Fi Adapter External media cards HP 2 in 1 multiformat Digital Media Reader Slot with push push technology uses the Realtek RTS5239 GR card reader controller Reads data from and writes data to digital memory cards such as Secure Digital SD Ports AC adapter HP Smart Audio ...

Page 14: ...lling and pinch zoom as default Taps enabled by default Support for Microsoft Windows 8 modern trackpad Power requirements Support for the following AC adapters 65 W HP Smart AC adapter non PFC 4 5 mm 45 W HP Smart AC adapter non PFC RC 4 5 mm 120 W HP Slim AC adapter PFC S 4 5 mm Support for the following batteries 6 cell 62 Wh 2 80 Ah Li ion battery 6 cell 47 Wh 2 20 Ah Li ion battery Security S...

Page 15: ... AMD processor Computer models equipped with an Intel processor Operating system Preinstalled Microsoft Windows 8 1 Standard Serviceability End user replaceable parts AC adapter Battery system Hard drive Memory modules expansion and primary WLAN module 7 ...

Page 16: ...tem and Security select System and then click Device Manager in the left column A list reveals all the devices installed in your computer To find out information about system hardware components and the system BIOS version number press fn esc Locating software To find out what software is installed on your computer From the Start screen click the down arrow in the lower left corner of the screen 8...

Page 17: ...ne using streaming video To use the webcam from the Start screen type camera and then select Camera from the list of applications 5 WLAN antennas 2 Send and receive wireless signals to communicate with WLANs The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see...

Page 18: ...Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options From the Start screen type power select Power and sleep...

Page 19: ... the Windows logo key again will return you to the previous screen 4 Action keys Execute frequently used system functions NOTE On select models the f5 action key turns the radiance backlight keyboard feature off or on 5 num lk key Turns the embedded numeric keypad on and off when pressed in combination with the fn key Alternates between the navigational and numeric functions on the integrated nume...

Page 20: ...bernation is an energy saving state that uses the least amount of power 2 Mute light Amber Computer sound is off Off Computer sound is on 3 Wireless light On An integrated wireless device such as a WLAN device and or a Bluetooth device is on NOTE On some models the wireless light is amber when all wireless devices are off 4 Caps lock light On Caps lock is on which switches the keys to all capital ...

Page 21: ...n pointer and selects or activates items on the screen NOTE The TouchPad also supports edge swipe gestures 3 Left TouchPad button Functions like the left button on an external mouse 4 Right TouchPad button Functions like the right button on an external mouse 5 Right control zone Textured area that allows you to perform additional gestures TouchPad 13 ...

Page 22: ...ort Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub Standard USB ports will not charge all USB devices or will charge using a low current Some USB devices require power and require you to use a powered port NOTE USB charging ports can also charge select models of cell phones and MP3 players even when the computer is off 5 USB 3 0 port Connects an ...

Page 23: ...arily parked the hard drive 8 Power light On The computer is on Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power Left side 15 ...

Page 24: ...creen type support and then select the HP Support Assistant app NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 2 USB 2 0 ports 2 Connect optional USB devices such as a keyboard mouse external drive printer scanner or USB hub 3 RJ 45 network j...

Page 25: ...and then receive a warning message remove the module to restore computer functionality and then contact support through Help and Support From the Start screen type help and then select Help and Support 2 Battery bay Holds the battery 3 Vents 4 Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal f...

Page 26: ...n 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This numb...

Page 27: ...Computer major components Computer major components 19 ...

Page 28: ...se in Canada 760743 DB1 For use in the United States 760743 001 5 Keyboard shield 760037 001 6a TouchPad assembly includes TouchPad bracket 6b TouchPad button board TouchPad and cables 760041 001 7 Speakers include left and right speakers 2 cables and 4 isolators 720561 001 8 Power connector cable 720537 001 9 Connector board includes audio jack RJ 45 jack USB port and 2 cables For use only on com...

Page 29: ...lacement thermal material AMD A10 5750M 2 50 GHz processor turbo up to 3 50 GHz 1600 MHz FSB 4 0 MB L2 cache 1600 MHz DDR3 quad core 35 W NOTE This processor is intended only for use with system boards with spare part numbers 760042 501 and 760042 001 713548 001 Intel Core i5 4200M 2 50 GHz SC turbo up to 3 10 GHz processor 1600 MHz FSB 3 0 MB L3 cache dual core 37 W 737328 001 12 Heat sink includ...

Page 30: ... Band Wireless AC 7260 802 11 ac 2 2 WiFi BT 4 0 Combo Adapter 756753 001 18 Memory module PC3L 12800 1600 MHz 8 GB 693374 001 4 GB 691740 001 2 GB 691739 001 19 Hard drive does not include hard drive bracket or hard drive connector cable For use on all computer models 1 5 TB 5400 rpm 9 5 mm 747375 001 1 0 TB 5400 rpm 9 5 mm 676521 001 750 GB 5400 rpm 9 5 mm 652012 001 750 GB 5400 rpm 9 5 mm 8 GB ...

Page 31: ...01 Display hinges includes 720548 001 2 Left and right hinge covers 3 Left and right hinges and brackets 4 Display panel 15 6 in BrightView FHD LED non TouchScreen display panel 720557 001 15 6 in BrightView HD LED non TouchScreen display panel 720556 001 5 Webcam microphone module includes webcam microphone module cable and double sided adhesive 720273 001 Display assembly subcomponents 23 ...

Page 32: ...panel cable includes display panel cable and webcam microphone module cable 720536 001 7 Antenna Kit includes left and right wireless antenna cables and transceivers 720532 001 8 Display enclosure 720533 001 24 Chapter 3 Illustrated parts catalog ...

Page 33: ... drive connector cable For use on all computer models 1 5 TB 5400 rpm 9 5 mm 747375 001 1 0 TB 5400 rpm 9 5 mm 676521 001 750 GB 5400 rpm 9 5 mm 652012 001 750 GB 5400 rpm 9 5 mm 8 GB hybrid 732001 001 For use only on computer models equipped with an Intel processor 1 0 TB 5400 rpm SATA 7 0 mm hybrid 8 GB 731999 001 500 GB 5400 rpm SATA 9 5 mm 683802 001 Mass storage devices 25 ...

Page 34: ... pin black 1 83 m 651948 001 RTC battery for use only on computer models equipped with an AMD processor 652012 001 750 GB 5400 rpm SATA 9 5 mm hard drive for use on all computer models does not include hard drive bracket or hard drive connector cable NOTE The hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 720545 001 676521 001 1 0 TB 5400 rpm SATA 9 5 m...

Page 35: ...attery for use only on computer models equipped with an Intel processor 720235 001 Fan includes cable 720237 001 Webcam microphone module for use only on computer models equipped with an Intel processor and a non TouchScreen display assembly 720532 001 Antenna Kit for use only on computer models equipped with an Intel processor and a non TouchScreen display assembly includes left and right wireles...

Page 36: ...isplay panel for use only on computer models equipped with an Intel processor 720559 001 Rubber Kit includes front and rear rubber feet base enclosure screw cover and display bezel rubber screw covers 720560 001 Screw Kit 720561 001 Speakers include left and right speakers 2 cables and 4 isolators 720562 001 Front speakers include left and right front speakers 2 cables and 4 isolators 720563 001 S...

Page 37: ...0041 001 TouchPad assembly includes TouchPad TouchPad bracket TouchPad button board and cables 760042 001 System board for use only with an AMD A10 5750M 2 50 GHz processor spare part number 713548 001 equipped with a non Windows 8 operating system includes replacement thermal material 760042 501 System board for use only with an AMD A10 5750M 2 50 GHz processor spare part number 713548 001 equipp...

Page 38: ...nly on computer models equipped with an Intel processor a graphics subsystem with discrete memory and a non Windows 8 operating system includes replacement thermal material 765736 501 System board for use only on computer models equipped with an Intel processor a graphics subsystem with discrete memory and the Windows 8 Standard operating system includes replacement thermal material 765736 601 Sys...

Page 39: ...include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply...

Page 40: ...ve shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be...

Page 41: ...ve these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The foll...

Page 42: ...r materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tool...

Page 43: ...m resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resis...

Page 44: ... screen instructions Component replacement procedures NOTE Please read and follow the procedures described here to access and replace Customer Self Repair parts successfully NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Service tag on page 16 for details This chapter provides removal and r...

Page 45: ...ety issues use only the user replaceable battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP CAUTION Removing a user replaceable battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work or shut down the computer through Windows before removing the battery 1 Turn t...

Page 46: ...mental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down ...

Page 47: ...inals on the WLAN module NOTE The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1 The WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2 7 Remove the Phillips PM2 0 2 5 screw 2 that secures the WLAN module to the system board The WLAN module tilts up Component replacement procedures 39 ...

Page 48: ...tenna cables are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 40 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 49: ...0 GB 5400 rpm SATA 7 0 mm hybrid 8 GB 732000 001 Before removing the hard drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4...

Page 50: ...ct the hard drive connector cable 1 from the hard drive c Spread the left and right sides 2 of the hard drive bracket outward to separate the bracket from the hard drive d Remove the hard drive bracket 3 from the hard drive The hard drive bracket and hard drive connector cable are available in the Hard Drive Hardware Kit spare part number 718432 001 42 Chapter 5 Removal and replacement procedures ...

Page 51: ... modules Before adding new memory make sure you update the computer to the latest BIOS CAUTION Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems To update BIOS 1 Navigate to www hp com 2 Click Support Drivers click Drivers Software 3 In the Enter a product name number box type the computer model information and then click Search ...

Page 52: ...ut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 37 5 Remove the service cover see WLAN module on page 38 Remove the memory module 1 Lift the left edge of the memory module shield and swing it up and to the right until the memor...

Page 53: ...3 Remove the memory module 2 by pulling the module away from the slot at an angle Reverse this procedure to install a memory module Component replacement procedures 45 ...

Page 54: ... replaced and or loosened when servicing the computer Make special note of each screw size and location during removal and replacement RTC battery Description Spare part number For use only on computer models equipped with an AMD processor 651948 001 For use only on computer models equipped with an Intel processor 718440 001 Before removing the RTC battery follow these steps 1 Turn off the compute...

Page 55: ...uctive tool 1 to remove the disc cell RTC battery 2 from the socket on the system board Reverse this procedure to install the RTC battery When installing the disc cell RTC battery make sure the sign faces up Component replacement procedures 47 ...

Page 56: ...h the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 37 5 Remove the solid state drive see WLAN module on page 38 6 Remove the hard drive see Hard drive on page 41 Remove the base enclosure 1 Remove the front rubber feet 1 2 Remove the screw cover 2...

Page 57: ...3 Remove the eight Phillips PM2 5 5 5 screws 2 that secure the base enclosure to the computer Component replacement procedures 49 ...

Page 58: ... 5 5 5 screws under the front edge of the service cover 2 Three Phillips PM2 5 3 0 screws in the hard drive bay 3 Seven Phillips PM1 5 2 0 screws in the battery bay 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 59: ...HD LED non TouchScreen display assembly for use only on computer models equipped with an Intel processor 720551 001 To remove the display assembly and access the display assembly subcomponents follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from ...

Page 60: ...ZIF connector to which the display panel cable is attached and then disconnect the display panel cable 5 from the system board 4 Disconnect the the webcam microphone module cable 6 from the system board 5 Release the display panel cable and the webcam microphone module cable from the clips and routing channel built into the right rear speaker 7 6 Remove the three Phillips PM2 5 4 5 screws 1 two on...

Page 61: ...7 Remove the Phillips PM2 5 6 5 screw 2 on the right hinge that secures the display assembly to the top cover 8 Open the display hinges 1 as far as they will open Component replacement procedures 53 ...

Page 62: ... screw covers 1 and the four Phillips PM2 5 3 2 broad head screws 2 that secure the display bezel to the display assembly The screw covers are available in the Rubber Kit spare part number 720559 001 b Flex the inside edges of the top edge 1 the left and right sides 2 and the bottom edge 3 of the display bezel until the bezel disengages from the display enclosure 54 Chapter 6 Removal and replaceme...

Page 63: ...t is necessary to replace the display hinge covers a Remove the four Phillips PM2 0 2 9 screws 1 that secure the display hinge covers to the display enclosure b Remove the display hinge covers 2 The display hinge covers are available using spare part number 720548 001 Component replacement procedures 55 ...

Page 64: ...LED non TouchScreen display panel and 720556 001 15 6 in BrightView HD LED non TouchScreen display panel 13 If it is necessary to replace the display panel cable CAUTION Before turning the display panel upside down make sure the work surface is clear of tools screws and any other foreign objects Failure to follow this caution can result in damage to the display panel a Turn the display panel upsid...

Page 65: ...it is necessary to replace the display hinges and brackets a Remove the two Phillips PM2 0 2 9 screws 1 and the two Phillips PM2 5 3 2 broad head screws 2 that secure the display hinges to the display enclosure b Remove the display hinges 3 The display hinges are available using spare part number 720548 001 c Remove the three Phillips PM2 0 2 9 screws 1 that secure the left and right display hinge...

Page 66: ... left and top edges of the display enclosure b Detach the webcam microphone module 2 from the display enclosure The webcam microphone module is attached to the display enclosure with double sided adhesive c Remove the webcam microphone module The webcam microphone module is available using spare part number 720273 001 and includes the webcam microphone module cable 16 If it is necessary to replace...

Page 67: ...e fan follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 37 and then remove the following c...

Page 68: ...pped with the Windows 8 Standard operating system 760042 501 For use only with an AMD A10 5750M 2 50 GHz processor spare part number 713548 001 equipped with a non Windows 8 Standard operating system 760042 001 Equipped with an AMD A10 7300 2 0 GHz processor turbo up to 3 20 GHz SOC 4 0 MB L2 cache quad core 19 W and the Windows 8 Standard operating system 760043 501 Equipped with an AMD A10 7300 ...

Page 69: ...ipped with an Intel processor a graphics subsystem with UMA memory and a non Windows 8 operating system 760289 001 Before removing the system board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord fro...

Page 70: ... the system board 1 Connector board cable 2 Connector board ribbon cable 3 Power connector cable 4 Display panel cable 5 Webcam microphone module cable 6 Wireless antenna cables 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 71: ...onnect the following cables from the system board 1 Speaker cable 2 Subwoofer cable 3 TouchPad cable 4 Keyboard cable 5 Keyboard backlight cable 6 Power button board cable Component replacement procedures 63 ...

Page 72: ...p cover 4 Lift the left side of the system board 1 until it rests at an angle 5 Remove the system board 2 by sliding it up and to the left an angle Reverse this procedure to install the system board 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 73: ...is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 37 and then remove the following components a Service cover see WLAN module on page 38 b Hard drive see Hard drive on page...

Page 74: ...The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the heat sink processor and system board spare part kits Thermal paste is used on the processor 1 and the heat sink section 2 that services it 66 Chapter 6 Removal and replacement procedures for Authorize...

Page 75: ...m boards with spare part numbers 760042 501 and 760042 001 713548 001 Intel Core i5 4200M 2 50 GHz SC turbo up to 3 10 GHz processor 1600 MHz FSB 3 0 MB L3 cache dual core 37 W 737328 001 Before removing the processor follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 D...

Page 76: ...em board see System board on page 60 g Heat sink see Heat sink on page 65 Remove the processor 1 Use a flat bladed screw driver 1 to turn the processor locking screw one half turn counterclockwise 2 until you hear a click 2 Lift the processor 3 straight up and remove it NOTE The gold triangle 4 on the processor must be aligned with the triangle icon embossed on the processor socket when you instal...

Page 77: ...computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 37 and then remove the following components a Service cover see WLAN module on page 38 b Hard drive see Hard drive on page 41 c Base enclosure see Base encl...

Page 78: ...ee Phillips PM2 0 2 9 screws 1 that secure the connector board to the top cover 6 Lift the right side of the connector board 2 until it rests at an angle 7 Remove the connector board 3 by sliding it up and to the right at an angle Reverse this procedure to install the connector board 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 79: ...devices from the computer 4 Remove the battery see Battery on page 37 and then remove the following components a Service cover see WLAN module on page 38 b Hard drive see Hard drive on page 41 c Base enclosure see Base enclosure on page 48 Remove the power connector cable 1 Disconnect the power cable 1 from the system board 2 Release the power connector cable from the clips 2 built into the keyboa...

Page 80: ...ng the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 37 and then remove the following components a Service cover see WLAN module on page 38 b Hard drive see Hard drive on page 41 c Base enclosure see Base enclosure on page 48 Remove the subwoofer 1 Disconnect the subwoofer cable 1 from the system board 2 Remove the three P...

Page 81: ... subwoofer 3 NOTE The subwoofer includes three rubber isolators 4 These isolators are crucial to the performance of the subwoofer Reverse this procedure to install the subwoofer Component replacement procedures 73 ...

Page 82: ...ter 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 37 and then remove the following components a Service cover see WLAN module on page 38 b Hard drive see Hard drive on page 41 c Base enclosure see Base enclosure on page 48 Remove the speakers 1 Disconnect the speaker cable 1 from the system board 2 Release the speaker cables from the clips 2 and routi...

Page 83: ...the speakers 4 NOTE The speakers includes four rubber isolators 5 These isolators are crucial to the performance of the speakers Reverse this procedure to install the speakers Component replacement procedures 75 ...

Page 84: ...ter by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 37 and then remove the following components a Service cover see WLAN module on page 38 b Hard drive see Hard drive on page 41 c Base enclosure see Base enclosure on page 48 d System board see System board on page 60 Remove the TouchPad 1 Remove the six Phi...

Page 85: ...oad head screws 2 that secure the TouchPad to the top cover 5 Lift the rear edge of the TouchPad 3 until it rests at an angle 6 Slide the TouchPad 4 toward the back of the top cover and then lift the TouchPad straight up and remove it Reverse this procedure to install the TouchPad Component replacement procedures 77 ...

Page 86: ...battery see Battery on page 37 and then remove the following components a Service cover see WLAN module on page 38 b Hard drive see Hard drive on page 41 c Base enclosure see Base enclosure on page 48 d System board see System board on page 60 Remove the power button board 1 Detach the power button board cable 1 from the top cover The power button board cable is attached to the top cover with doub...

Page 87: ...hese steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 37 and then remove the following components a Se...

Page 88: ...ble are not damaged when being released through the opening in the keyboard shield The keyboard shield is available using spare part number 760037 001 4 Partially open the computer 5 Insert a thin tool into the keyboard release hole in the memory module compartment and then press on the back of the keyboard until the keyboard disengages from the computer 6 Turn the computer right side up with the ...

Page 89: ...9 Remove the keyboard 3 Reverse this procedure to install the keyboard Component replacement procedures 81 ...

Page 90: ...le on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to kn...

Page 91: ... more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive NOTE If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is down...

Page 92: ...der a Connected USB drive b Hard drive c BIOS 2 When the diagnostic tool opens click the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only 1 Go to http ww...

Page 93: ...A 90 W 19 5 V dc 6 15 A 120 W select models only Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for ...

Page 94: ...Reinstalls the original operating system and the programs that were installed at the factory Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the ...

Page 95: ...iter capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region...

Page 96: ... HP Recovery media that you have created For more information see Recovering using HP Recovery Manager on page 88 If you have not already created recovery media see Creating HP Recovery media on page 87 If you have replaced the hard drive you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive For more information see Recovering using HP Reco...

Page 97: ...media for your system from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal ...

Page 98: ...l drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media you created 2 Restart the computer quickly press esc and then press f9 for boot options 3 Select the optical drive or USB flash drive you want to boot from 4 Follow the on screen instructions Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up h...

Page 99: ...g requirements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal volt...

Page 100: ...g must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Stan...

Page 101: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 93 ...

Page 102: ...9 30 69 connectors service considerations 32 counterbalance weight spare part number 28 D display assembly removal 51 spare part numbers 20 28 51 display bezel removal 54 spare part number 23 27 55 display components 9 display enclosure spare part number 24 27 Display Hinge Kit spare part number 28 display panel product description 2 removal 56 spare part numbers 23 28 56 display panel cable remov...

Page 103: ...e illustrated 25 precautions 32 spare part numbers 25 memory card eader 14 memory module product description 3 removal 43 spare part numbers 22 27 43 microphone location 9 product description 4 microphone jack 16 model name 1 mute light 12 N network jack 16 num lk key 11 O operating system product description 7 optical drive precautions 32 spare part number 25 29 P packaging guidelines 34 plastic ...

Page 104: ...tion 10 removal 72 74 spare part numbers 20 21 28 72 74 specifications 85 subwoofer location 17 removal 72 spare part number 21 28 72 system board removal 60 spare part numbers 20 29 30 60 T tools required 31 top cover spare part numbers 20 29 30 TouchPad assembly removal 76 spare part number 20 29 76 TouchPad button 13 TouchPad components 13 TouchPad control zone 13 TouchPad zone 13 transporting ...