HP FL863UT - Workstation - Z400, Maintenance And Service Manual

Page 1: ...HP Z400 Workstation Maintenance and Service Guide ...

Page 2: ... the express limited warranty statements accompanying such products Nothing herein should be construed as constituting and additional warranty This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Trademark Credits Microsoft W...

Page 3: ...ystem on page 17 Restoring the operating system on page 23 System management on page 29 Replacing components on page 60 Diagnostics and troubleshooting on page 137 Configuring RAID devices on page 175 Configuring password security and resetting CMOS on page 184 Connector pins on page 189 System board designators on page 199 Routine Care on page 201 Locating HP resources on page 203 ENWW iii ...

Page 4: ...iv About this guide ENWW ...

Page 5: ...pecifications 10 Power consumption and heat dissipation 10 System fans 11 Resetting the power supply 11 Environmental specifications 12 ENERGY STAR Qualification 13 EUP compliance mode 14 Enabling EUP compliance mode 14 Disabling EUP compliance mode 14 Accessibility 14 Hyper threading 14 SATA Power Management 14 Intel Turbo Boost Technology 15 HP Cool Tools 15 Ensuring proper ventilation 16 2 Sett...

Page 6: ...a 25 Creating HP Backup and Recovery HPBR media 26 Restoring the operating system 27 Using RestorePlus 27 Using HPBR 27 Using the recovery partition 27 Restoring Novell SLED 27 Creating restore media 27 4 System management 29 BIOS ROM 30 The Computer Setup F10 Utility 30 Computer Setup F10 functionality 30 Accessing the Computer Setup F10 Utility 32 The Computer Setup F10 Utility menu 33 Workstati...

Page 7: ...or setup password 55 Deleting a power on or setup password 56 National keyboard delimiter characters 56 Clearing passwords 57 Chassis security 57 Side access panel sensor Smart Cover Sensor optional 57 Side access panel solenoid lock 57 Cable lock optional 58 Fault notification and recovery 58 Drive Protection System 58 ECC fault prediction 58 Thermal sensors 58 Dual state power button 59 Changing...

Page 8: ...5 Removing the front bezel 75 Installing the front bezel 75 Front panel I O device assembly 75 Removing the front panel I O device assembly 75 Installing the front panel I O device assembly 77 Power button assembly 78 Removing the power button assembly 78 Installing the power button assembly 79 Optical disk drive mini tower configuration 80 Removing an optical disk drive from the optical bay mini ...

Page 9: ...n card slot 103 Expansion card 104 Expansion card slot description 104 Removing an expansion card 104 Installing an expansion card 107 Battery 108 Removing the battery 108 Installing the battery 108 Hard disk drive 109 Removing the hard disk drive 109 Installing the hard disk drive 109 Installation guidelines 109 Installation 110 Liquid cooling solution 113 Removing the liquid cooling solution 113...

Page 10: ...startup 145 During operation 145 Customizing the monitor display 146 Troubleshooting scenarios and solutions 146 Solving minor problems 146 Solving power supply problems 148 Testing power supply 148 Solving diskette problems 149 Solving hard drive problems 151 Solving display problems 152 Solving audio problems 154 Solving printer problems 155 Self troubleshooting with HP Vision Diagnostics 155 Ov...

Page 11: ...1 SAS RAID 1E configuration 182 Deleting RAID volumes 183 8 Configuring password security and resetting CMOS 184 Preparing to configure passwords 185 Resetting the password jumper 186 Clearing and Resetting the CMOS 186 Using the CMOS Button 186 Using the Computer Setup F10 Utility to Reset CMOS 187 Appendix A Connector pins 189 Appendix B System board designators 199 Appendix C Routine Care 201 G...

Page 12: ...Product updates 208 Index 209 xii ENWW ...

Page 13: ...hese topics Topics Product features on page 1 Workstation specifications on page 8 Product features The following sections describe the workstation system board architecture and components and includes these topics Topics System board architecture on page 2 Workstation components on page 5 ENWW Product features 1 ...

Page 14: ...stations Figure 1 1 4 DIMM system board block diagram NOTE The x1 x4 x8 and x16 designators describe the mechanical length of the slot The number in parentheses lists the number of electrical PCIe lanes routed to the expansion slot For example x16 8 means that the expansion slot is mechanically a x16 length connector with eight PCIe lanes connected 2 Chapter 1 Product overview ENWW ...

Page 15: ...w latency accesses and fast data transfer for improved performance The workstation supports system memory sizes of up to 16GB in the 4 DIMM Z400s using 4 GB DIMMs and 24 GB in the 6 DIMM Z400s using 4 GB DIMMs NOTE DIMMs should be distributed across all three memory channels for optimal performance Graphics The workstation supports PCIe Gen2 PCIe2 bus speeds and can support dual PCIe Gen2 graphics...

Page 16: ...des 0 1 5 and 10 eSATA 3 0 Gbps is supported using an optional adapter The workstation provides 8 external and 4 internal USB 2 0 ports The 475W power supply is 85 efficient and enables Energy Star Version 5 0 system configurations HP WattSaver technology enables support of the European Union EuP power limit of 1W in off mode HP Quiet Fan Technology enables quiet system operation A plug in card su...

Page 17: ...ents of a typical workstation configuration Drive configurations can vary Figure 1 3 Workstation components Table 1 1 Workstation component descriptions Item Description Item Description 1 Power supply 9 Memory module DIMM 2 Side access panel 10 System board 3 Rear system fan 11 PCIe card 4 SFF Hard drive 12 PCI card 5 Hard disk drive 13 Airflow guide for 6 DIMM Z400 product 6 Optical drive 14 Spe...

Page 18: ...ctors Item Symbol Description Item Symbol Description 1 Optical drive manual eject 6 Headphone connector 2 Optical drive eject button 7 Microphone connector 3 Power button 8 1394a connector optional and plugged unless configured 4 Hard drive activity light 9 Optical drive activity light 5 USB 2 0 ports 2 10 Optical drive 6 Chapter 1 Product overview ENWW ...

Page 19: ...panel connectors Item Symbol Description Item Symbol Description 1 Power supply Built In Self Test BIST LED 8 Padlock loop 2 Universal chassis clamp opening 9 Graphics card connector 3 PS 2 mouse connector green 10 Audio line out connector green 4 USB 2 0 ports 4 11 Microphone connector pink 5 RJ 45 network connector 12 USB 2 0 ports 2 6 Audio line in connector blue 13 PS 2 keyboard connector purp...

Page 20: ...ion The power supply is compatible with ENERGY STAR requirements Power supply voltages Table 1 4 Power supply source voltages Source voltage Description 3 3V PCI PCIe audio clocks chipset super I O BIOS ROM and onboard logic 5 1V Storage hard disk drive optical disk drive diskette drive PCI PCIe chipset audio keyboard mouse and USB 12 V CPU Input to onboard regulator that supplies power to CPU and...

Page 21: ...ous current 12 V CPU 17 5A 12 V B 17 5A 12 V D 18 0A V12N 0 30A 5 V SB 2 25A 3 3V 15 0A 5 1V 21 0A CAUTION Do not exceed 475 watts of total continuous output power Maximum combined power on 3 3V and 5 1V is 110W Maximum combined current on 12V CPU B D is 38A ENWW Workstation specifications 9 ...

Page 22: ...er Off Yes EuP Compliant 230V 1w in S5 Power Off Yes Built in Self Test LED Yes Surge tolerant full ranging power supply withstands power surges up to 2000V Yes Power Consumption in sleep mode as defined by ENERGY STAR Suspend to RAM S3 Instantly Available PC 6 watts Power consumption and heat dissipation Power consumption and heat dissipation specifications are available for multiple configuratio...

Page 23: ...nnected To reset the power supply 1 Disconnect the power cord from the workstation 2 Determine what caused the overload and fix the problem For troubleshooting information see Diagnostics and troubleshooting on page 137 3 Reconnect the power cord and restart the workstation When you power off the workstation through the operating system power consumption falls below what is considered low power co...

Page 24: ...midity Operating 8 to 85 Relative Humidity RH non condensing Non operating 8 to 90 Relative Humidity non condensing Altitude Operating 0 to 3 048m 10 000 ft Non operating 0 to 9 144m 30 000 ft Shock Operating sine 40g 2 3ms Non operating sine 160 cm s 2 3ms 100g square 422 cm s 20g NOTE Values represent individual shock events and do not indicate repetitive shock events Vibration Operating Random ...

Page 25: ...e of this energy savings The Power Management feature has been preset to suspend the workstation to a sleep state after 30 minutes of inactivity The Power Management feature has been preset to suspend the monitor to a sleep state after 15 minutes of inactivity Both the computer and monitor can be woken from sleep mode through user interaction with any of the computer input devices mouse keyboard a...

Page 26: ...ccept the change Accessibility HP is committed to developing products services and information that is easier to access for all customers including customers with disabilities and age related limitations HP products with Windows Vista Business and Microsoft Windows XP Professional preinstalled are designed for accessibility and these products are tested with industry leading Assistive Technology p...

Page 27: ...ludes additional software not installed when you first start the workstation To access or learn more about these additional preinstalled tools on the workstation that can enhance the workstation experience 1 Open the HP Cool Tools folder by selecting Start All Programs HP Cool Tools 2 Select the HP Cool Tools icon on the desktop 3 To learn more about these applications select HP Cool Tools Learn M...

Page 28: ...n Ensure that the ambient air temperature surrounding the workstation falls within the published limit NOTE The ambient upper limit of 35 C is only good up to 1524 M 5000 FT elevation There is a 1 C per 304 8 M 1000 FT derating above 1524 M 5000 FT So at 3 048 M 10 000 FT the upper ambient air temperature limit is 30 C For cabinet installation ensure adequate cabinet ventilation and ensure that th...

Page 29: ... Setting up Novell SLED on page 20 Updating the workstation on page 20 This chapter also includes information on how to determine that you have the latest BIOS drivers and software updates installed on the workstation CAUTION Do not add optional hardware or third party devices to the HP workstation until the operating system is successfully installed Adding hardware might cause errors and prevent ...

Page 30: ...ftware For complete operating system installation and configuration instructions see the operating system documentation that was provided with the workstation Additional information is available in the online help tool after you successfully install the operating system Installing or upgrading device drivers To install hardware devices after the operating system is installed you must install the a...

Page 31: ...cessfully setup up the Red Hat Enterprise Linux RHEL operating system The HP Installer Kit for Linux CDs are currently available for download at http www hp com support workstation_swdrivers Installing with the HP driver CD To install the HP driver CD see Installing with the HP Installer Kit for Linux in the HP Workstations for Linux manual at http www hp com support workstation_manuals ENWW Setti...

Page 32: ...guration for the workstation NOTE During Installation Settings after the first time after booting the system the Novell subscription can be activated from the Novell Customer Center Configuration screen Visit the full Novell Customer Center documentation at http www novell com documentation ncc Updating the workstation HP is constantly working on improving your total workstation experience To ensu...

Page 33: ...ear on the lower right corner of the screen 2 Press F10 to enter the F10 Setup utility The F10 Setup utility displays the workstation BIOS version under File System Information 3 Note the workstation BIOS version so that you can compare it with the BIOS versions that appear on the HP website ENWW Updating the workstation 21 ...

Page 34: ...pter confirm you have the latest device drivers loaded If you purchased your device through HP visit the HP Web site to download the latest drivers for your device These drivers have been tested to ensure the best compatibility between your device and your HP workstation If you did not purchase your device from HP HP recommends visiting the HP Web site first to see if your device and its drivers h...

Page 35: ...evices included with the system to a near factory state The process does not back up or recover data on the hard drive Some application software might not be restored using this process and must be installed from the appropriate application CD HP Backup and Recovery Manager HPBR Recovery Point The HP Backup and Recovery Manager application can be used to capture and restore the contents of the sys...

Page 36: ...tp www hp com support Restoring the operating system NOTE Windows 7 and Windows Vista provide a backup and restore application as well To learn more about this application see the Microsoft Web site CAUTION Before you restore the operating system back up your data When you run RestorePlus from media the process deletes all information on the primary hard drive including all partitions To restore W...

Page 37: ...IRP of the system is captured This is a snapshot of the system hard drive The capture can take more than 10 minutes 4 After the IRP is created you can create a set of backup CDs or DVDs To create a RestorePlus media set including the Windows XP operating system CD select RestorePlus Microsoft Windows XP operating system Supplemental media NOTE Depending on the options there might be additional DVD...

Page 38: ...ecovery Point was captured when the RestorePlus media set was created previously If the IRP was not created start the HP Backup and Recovery Manager and create recovery points using the Expert mode Follow the HPBR online documentation for instructions 2 Burn the IRP to media from HPBR Select HPBR Start All Programs HP Backup Recovery HP Backup and Recovery Manager 3 Select Next at the first screen...

Page 39: ...rtition You can boot the system from that recovery partition From the recovery partition you can perform a system restore using the HPBR Initial Recovery Point if it was created If it was not you can use a RestorePlus install To restore using the recovery partition 1 Boot the workstation 2 When prompted on the boot screen to enter the Recovery Manager press F11 TIP The opportunity to press F11 dur...

Page 40: ...NOTE Make copies of the ISO recovery images on CD as backup files in case your workstation experiences a hard drive failure 28 Chapter 3 Restoring the operating system ENWW ...

Page 41: ...ection describes the tools and utilities that provide system management for the workstation It includes these topics Topics BIOS ROM on page 30 The Computer Setup F10 Utility on page 30 Workstation management on page 40 ENWW 29 ...

Page 42: ...stablish and manage passwords and other security features Establish and manage energy saving time outs not supported on Linux platforms Modify or restore factory default settings Set the workstation date and time Set view change or verify the workstation configuration including settings for CPU graphics memory audio storage communications and input devices Modify the boot order of installed mass s...

Page 43: ...tionality including serial USB or parallel ports audio or embedded NIC Hidden devices are inaccessible which increases system security Enable or disable removable media boot ability Enable or disable removable media write ability if supported by hardware Replicate the workstation setup by saving system configuration information on CD or diskette and restoring it on workstations Execute self tests ...

Page 44: ...e the left and right arrow keys to select the appropriate heading use the up and down arrow keys to select an option and then press Enter 5 Choose from the following To apply and save changes select File Save Changes and then select F10 YES To remove changes you have made select Ignore Changes and then select F10 YES To reset to factory settings select File Default Setup Restore Factory Settings a...

Page 45: ...isplays system temperatures and fan speeds Set Time and Date Lets you set system time and date Flash System ROM Lets you upgrade the BIOS from a ROM image on diskette CD or USB Replicated Setup Provides these options Save to Removable Media Saves the workstation configuration including CMOS in the qsetup txt file This file can be saved to a formatted blank 1 44 MB diskette or to a USB device Resto...

Page 46: ...inders Heads Sectors and Off Automatic is the default Ordinarily you should not change the translation mode selected by the BIOS If the selected translation mode is not compatible with the translation mode that was active when the drive was partitioned and formatted the data on the disk is inaccessible Storage Options Provides these options Removable Media Boot Enables and disables the ability to ...

Page 47: ... screen After POST completes a list of bootable devices is displayed Use the arrow keys to select the preferred bootable device and press Enter The workstation then starts from the selected nondefault device for this one time Security Setup Password Enables you to set and enable a setup password for the administrator If you create a setup password you must use it to change workstation setup option...

Page 48: ...es an authentication feature that requires you to enter a TPM user key password to start the workstation This feature uses the TPM to generate and store the authentication password Reset Authentication Credential Resets the authentication functionality and clears authentication credentials To enable the Embedded Security Device and to access any security features associated with the device you mus...

Page 49: ...eset Authentication Credential Resets the authentication functionality and clears authentication credentials To enable the Embedded Security Device and to access any security features associated with the device you must enter a setup password Setting a device to Available lets the operating system access the device Hidden makes the device unavailable It is disabled by the BIOS and cannot be enable...

Page 50: ...Drive Remote Server After Power Loss On Off Previous State Enabling this option directs the previous state to be the default POST Delay in seconds 5 10 15 20 None Adds a specified delay to the POST process This delay is sometimes needed for hard disk drives on some expansion cards that spin up slowly so slowly that they are not ready to start by the time POST is finished The POST delay also gives ...

Page 51: ... set the following device options Num Lock State at Power On On or Off S5 Wake on LAN Enable or Disable Multiprocessor Activates a single core Unique Sleep State Blink Rates Enable or Disable Internal speaker Monitor Tracking Enable or Disable NIC PXE Option ROM1 Download Enable or Disable SAS Option ROM1 Download Enable or Disable Not available on some workstations SATA RAID Option ROM1 Download ...

Page 52: ...age 44 HP Client Manager Software on page 44 Altiris Client Management Solutions on page 44 System Software Manager on page 46 Proactive Change Notification on page 46 Subscriber s Choice on page 46 ROM Flash on page 47 FailSafe Boot Block ROM on page 48 Workstation security on page 49 Fault notification and recovery on page 58 Dual state power button on page 59 NOTE Support for specific features ...

Page 53: ... for specific features described in this guide can vary by model and software version The best deployment method depends on the information technology environment and processes Installing a remote system Remote system installation enables starting and setting up the workstation using software and configuration information on a network server This feature provides a useful system setup and configur...

Page 54: ...t the workstation and then press and hold F10 again to access the utility If you are using a PS 2 keyboard you might see a keyboard error message Disregard it 3 Select File Replicated Setup Save to Removable Media Follow the instructions on the screen to create the configuration diskette or USB media device 4 Power off the workstation you are configuring and insert the configuration diskette into ...

Page 55: ...old F10 until you enter the Computer Setup F10 Utility If necessary press Enter to bypass the title screen NOTE If you do not press the F10 key at the appropriate time you must restart the workstation and then press and hold the F10 key again to access the utility If you are using a PS 2 keyboard you might see a keyboard error message Disregard it 6 Select File Replicated Setup Save to Removable M...

Page 56: ...nt Management Solutions CMS available for download from http www hp com go easydeploy are standards based solutions for managing and controlling workstations in a networked environment For more information about the HP Client Manager see http www hp com go ssm Altiris Client Management Solutions Altiris and HP have partnered to provide comprehensive tightly integrated systems management solutions ...

Page 57: ...software updates for the HP client PC models in your environment By specifying your models operating system and language you can quickly locate sort and select the softpaqs you need To download HP SoftPaq Download Manager visit http h20331 www2 hp com Hpsub cache 509658 0 0 225 121 html ENWW Workstation management 45 ...

Page 58: ...hardware and software changes to most commercial workstations and servers Send you e mail containing customer bulletins customer advisories customer notes and driver alerts for most commercial workstations and servers You can create a profile to ensure you receive only the information relevant to the specific IT environment To learn more about the PCN application and to create a custom profile see...

Page 59: ... simultaneously Remote ROM Flash Remote ROM Flash lets system administrators safely upgrade the ROM on remote HP workstations from a centralized network management console This permits consistent deployment and greater control of HP PC ROM images over the network To use Remote ROM Flash the workstation must be powered on or turned on using Remote Wakeup For more information about Remote ROM Flash ...

Page 60: ... recovery mode message appears In preparation for system recovery use the BIOS CD media file in the SoftPaq to create a BIOS image CD Recovering the workstation from Boot Block Recovery mode To recover the workstation after it enters Boot Block recovery mode 1 If there is media in the diskette or optical disk drives remove it 2 Insert a BIOS image CD into the CD drive You can also use USB media su...

Page 61: ...Cover Sensor alerts can be forwarded to system management applications to deliver proactive notification of tampering with a workstation s internal components ProtectTools the Side access panel sensor Smart Cover Sensor and the Side access panel solenoid lock Hood Lock are available as options on select systems Use the following utilities to manage security settings on the HP workstation Local Use...

Page 62: ...ustomers for whom data security is a paramount concern For such customers the cost of a hard disk drive and the loss of the data stored on it is inconsequential when compared to the damage that could result from unauthorized access to its contents To balance this level of security with the need to address the issue of a forgotten password the HP implementation of DriveLock employs a two password s...

Page 63: ...te an administrator only setup password to restrict access to Computer Setup F10 and DriveLock This keeps users from enabling DriveLock Using DriveLock When DriveLock detects hard disk drives that support the ATA security command a DriveLock menu item appears under the Security menu in the Computer Setup F10 menu This presents you with options to set the master password and to enable DriveLock You...

Page 64: ...the DriveLock master password by selecting Master in Step 5 When the workstation starts you are prompted to enter the DriveLock password for each DriveLock capable drive for which you have set a password You have two attempts to enter the password correctly If the password is not entered correctly the workstation attempts to start anyway However the boot process most likely fails because data from...

Page 65: ...g Computer Setup F10 Utility Establishing a setup password through the Computer Setup F10 Utility prevents reconfiguration of the workstation through the use of the Computer Setup F10 Utility until the password is entered To establish a setup password using the Computer Setup F10 menu 1 Power on or restart the workstation 2 As soon as the workstation is powered on press and hold F10 until you ente...

Page 66: ...use remain locked until you enter the password The keyboard LEDs flash in a rotating pattern when the workstation is in locked mode To establish a power on password through the Computer F10 menu 1 Power on or restart the workstation 2 As soon as the workstation is powered on press and hold F10 until you enter the Computer Setup F10 Utility Press Enter to bypass the title screen if necessary If you...

Page 67: ...on or setup password 1 Restart the workstation 2 To change the power on password go to step 4 3 To change the setup password as soon as the workstation is powered on press and hold F10 until you enter the Computer Setup F10 Utility Press Enter to bypass the title screen if necessary If you do not press F10 at the appropriate time you must restart the workstation and then press and hold the F10 key...

Page 68: ...r alternative delimiter character current password For information about the alternative delimiter characters see National keyboard delimiter characters on page 56 4 Press Enter National keyboard delimiter characters Each keyboard meets country specific requirements The syntax and keys you use for changing or deleting passwords depend on the keyboard included with the workstation Table 4 3 Nationa...

Page 69: ... Setup F10 Utility Setting the side access panel sensor protection level To set the side access panel sensor protection level 1 Power on or restart the workstation 2 As soon as the workstation is powered on press and hold the F10 key until you enter the Computer Setup F10 Utility Press Enter to bypass the title screen if necessary NOTE If you do not press the F10 key at the appropriate time you mu...

Page 70: ...ect HP workstations The DPS helps diagnose problems that might result in unwarranted hard disk drive replacement When HP workstations are built each installed hard disk drive is tested using the DPS and a permanent record of key information is written onto each drive Every time the DPS is run test results are written to the hard disk drive The service provider can use this information to help diag...

Page 71: ...Power Options Properties select the Advanced tab 3 In the Power Button section select Hibernate NOTE Hibernate must be enabled in the Hibernate tab After configuring the power button to function as a button you can press the power button to put the workstation in a very low power state Press the button again to bring the workstation out of this low power state to full power state To completely tur...

Page 72: ...r most internal workstation components It includes these topics Topics Warnings and cautions on page 61 Service considerations on page 62 Customer self repair on page 66 Removing and installing components on page 67 Product recycling on page 136 60 Chapter 5 Replacing components ENWW ...

Page 73: ...d personal injury due to product weight CAUTION Static electricity can damage the electronic components of the workstation Before beginning these procedures be sure you discharge static electricity by briefly touching a grounded metal object CAUTION Observe the following cautions when removing or replacing a processor Installing a processor incorrectly can damage the system board Contact an HP aut...

Page 74: ...ecautions For safety review the cautions warnings and safety precautions before accessing the workstation components Also review the Safety and Regulatory Guide that came with the workstation for more information ESD information Generating static The following table shows that different activities generate different amounts of static electricity Static electricity increases as humidity decreases R...

Page 75: ...blies in protective packaging or nonconductive foam Personal grounding methods and equipment Use the following items to help prevent ESD damage Wrist straps These are flexible straps with a maximum of one megohm 10 resistance in the ground cords To provide a proper ground wear the strap against bare skin The ground cord must be connected and fit snugly into the banana plug connector on the groundi...

Page 76: ...conductive materials such as plastic assembly aids and Styrofoam Use field service tools such as cutters screwdrivers and vacuums that are conductive Recommended ESD prevention materials and equipment The recommended materials and equipment are Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Conductive foam Conductive tabletop wor...

Page 77: ...ible injury to you and damage to the workstation To properly and safely lift the workstation lift from the bottom of the workstation Cables and connectors Handle cables with care to avoid damage Apply only the tension required to seat or unseat cables during insertion or removal from the connector When possible handle cables by the connector or pull strap In all cases avoid bending or twisting the...

Page 78: ... Avoid exposing a hard disk drive to liquids temperature extremes or products with magnetic fields such as monitors or speakers Lithium coin cell battery The battery included with the workstation provides power to the real time clock and has a lifetime of about three years For instructions on battery removal and replacement see Battery on page 108 WARNING This workstation contains a lithium batter...

Page 79: ...3 PCI 32 33 2 Rear chassis fan 13 Front power button LED 24 PCIe2 x16 3 CPU power 14 Crisis recovery jumper 25 PCIe x8 4 4 Solenoid hood lock 15 Front chassis fan 26 PCIe2 x16 5 CPU socket 16 HDD LED 27 PCIe2 x8 4 6 Memory sockets 17 Internal USB 1 DASH 28 Audio 7 Main power 18 SATA ports 29 Network USB 8 Battery 19 Internal USB 2 30 USB 9 Floppy disk drive 20 Front USB 31 Keyboard mouse 10 Passwo...

Page 80: ...e2 x16 4 Solenoid hood lock 15 Front chassis fan 26 PCIe x8 4 5 CPU socket 16 HDD LED 27 PCIe2 x16 6 Memory sockets 17 Internal USB 1 DASH 28 PCIe2 x8 4 7 Main power 18 SATA ports 29 Audio 8 Battery 19 Internal USB 2 30 Network USB 9 Floppy disk drive 20 Front USB 31 USB 10 Password jumper 21 Speaker 32 Keyboard mouse 11 Chassis intrusion switch 22 Front 1394a 33 Serial For related system architec...

Page 81: ...n software applications 4 Remove all diskettes CDs and DVDs from the workstation 5 Shut down the operating system 6 Power off the workstation and all peripheral devices connected to it 7 Remove or disengage security devices that prevent you from opening the workstation 8 Disconnect the power cord from the electrical outlet and then from the workstation 9 Disconnect peripheral device cables from th...

Page 82: ...ocessor Chassis lock Side access panel Airflow guide Heatsink Expansion card PCI PCIe Chassis lock Side access panel Expansion card support Expansion card hold down clamp or support Front panel I O assembly power button assembly or system speaker Chassis lock Side access panel Front bezel Optical bay filler or optical drive Chassis lock Side access panel Airflow guide Front bezel System board Chas...

Page 83: ...Unlock it and pull it out of the cable lock slot as shown in the following figure Figure 5 3 Removing the cable lock ENWW Removing and installing components 71 ...

Page 84: ... 69 2 Disconnect power from the workstation see Predisassembly procedures on page 69 3 Remove locks that are present such as a cable lock 4 Pull up on the handle slide the cover 1 2 inch towards the rear of the system 2 then rotate the cover off the chassis as shown in the following figure Figure 5 4 Removing the side access panel Installing the side access panel To install the side access panel 1...

Page 85: ...cedures on page 69 3 Remove the side access panel see Removing the side access panel on page 72 4 Disconnect the sensor cable from the inline chassis cable as shown below Figure 5 5 Removing the side access panel sensor 5 Slide the sensor back in its slot push the sensor down and then remove it from the chassis 2 Installing the side access panel sensor To replace the side access panel sensor rever...

Page 86: ...on page 69 3 Remove the side access panel see Removing the side access panel on page 72 4 Disconnect the side access panel solenoid lock cable from the system board 5 Remove the two screws that fasten the solenoid lock to the chassis 2 as shown in the following figure 6 Pull the solenoid lock assembly inward and then up to remove the assembly from the chassis Figure 5 6 Removing the side access pa...

Page 87: ... previous section and rotate the bezel until it snaps in place Front panel I O device assembly This section describes how to remove and install a front panel I O device assembly Removing the front panel I O device assembly To remove the front panel I O device assembly 1 Power down the workstation see Predisassembly procedures on page 69 2 Disconnect power from the workstation see Predisassembly pr...

Page 88: ...y 6 Disconnect the front panel I O device assembly cables from the system board as shown below NOTE Z400s with 6 DIMM slots have an additional cable from the front panel to the 1394a card that you must also disconnect Figure 5 9 Disconnecting the front panel I O cables 7 Carefully guide the front panel I O device assembly from the chassis 76 Chapter 5 Replacing components ENWW ...

Page 89: ... O cables directly to the system board Connect the audio cable to the connector at and the USB cable to the connector at as shown in the following diagram For 6 DIMM Z400s connect the front 1394a cable directly to the system board at location 2 as shown in the following diagram For 4 DIMM Z400s connect the front 1394a cable directly to the optional 1394a expansion card If the 1394a cable is not us...

Page 90: ...onnect power from the workstation see Predisassembly procedures on page 69 3 Remove the side access panel see Removing the side access panel on page 72 4 Remove the front bezel see Removing the front bezel on page 75 5 Disconnect the power button cable from the system board as shown next Figure 5 11 Disconnecting the power button cable 6 From inside of the chassis push the tabs in from the chassis...

Page 91: ...ton assembly 2 from the chassis Figure 5 12 Removing the power button assembly Installing the power button assembly To replace the power button assembly reverse the previous steps ENWW Removing and installing components 79 ...

Page 92: ... on page 69 2 Disconnect power from the workstation see Predisassembly procedures on page 69 3 Remove the side access panel see Removing the side access panel on page 72 4 Remove the airflow guide see Removing the airflow guide on page 92 5 Remove the front bezel see Removing the front bezel on page 75 6 Disconnect the data and power 2 cables from the optical disk drive as shown in the following f...

Page 93: ...ft the green drive lock release lever and gently slide the drive out of the chassis 2 as shown in the following figure Figure 5 14 Removing the optical disk drive ENWW Removing and installing components 81 ...

Page 94: ...e four black metric M3 guide screws into the sides of the drive 8 Lift the green release lever and slide the optical disk drive into the bay until it is stopped by the release latch as shown in the figure below Figure 5 15 Installing the optical disk drive 9 Release the latch and continue sliding the drive until the latch closes and engages the drive 2 TIP During installation the adjacent drive or...

Page 95: ...nect the optical disk drive data cable to the appropriate SATA port on the system board as shown in the following figure Figure 5 16 Connecting power and data cables ENWW Removing and installing components 83 ...

Page 96: ...emove the side access panel Removing the side access panel on page 72 3 If your system has an airflow guide remove it see Removing the airflow guide on page 92 4 Remove the front bezel Removing the front bezel on page 75 5 Disconnect the data and power 2 cables from the optical disk drive as shown in the following figure The connector colors might be different than shown in the figure Figure 5 17 ...

Page 97: ...rive out of the chassis 2 Figure 5 18 Removing the optical drive from chassis 7 After removing the drive 1 remove the four guide screws from the drive 2 if you plan to install another drive Figure 5 19 Removing the optical drive screws ENWW Removing and installing components 85 ...

Page 98: ...75 5 Remove the bezel blank where the drive is being added 6 Install the four black metric M3 guide screws into the drive 1 Figure 5 20 Installing the optical drive 7 Align the screws with the grooves in the drive bay and gently slide the drive into the bay until it snaps into place 2 CAUTION Ensure that the optical drive is secure in the workstation chassis by pulling on the drive to see if it ca...

Page 99: ...disk drive as shown in the following figure The connector colors might be different than shown in the figure Figure 5 21 Connecting the optical drive cables 9 Reverse steps 1 5 to replace the components you removed during installation ENWW Removing and installing components 87 ...

Page 100: ...ge 69 3 Remove the side access panel see Removing the side access panel on page 72 4 Remove the front bezel see Removing the front bezel on page 75 5 Disconnect the speaker cable from the system board as shown in the figure below 6 Remove the two screws as shown 2 7 Slide the speaker away from the chassis and remove it from the chassis Figure 5 22 Removing the workstation speaker Installing the wo...

Page 101: ...he side access panel on page 72 4 Remove the airflow guide see Removing the airflow guide on page 92 5 Disconnect all of the power supply cables from the system board and all peripheral devices hard drives optical drives and others as needed 6 Remove the four screws from the rear of the chassis 7 Slide the power supply inward then up to remove it from the chassis 2 Figure 5 23 Removing power suppl...

Page 102: ...5 24 Power connector identification for a typical configuration Table 5 5 Power connector description Item Description Item Description A Power supply G P8 Optical drive B P1 Main power H P9 Floppy diskette drive C P3 CPU power I P10 Hard drive D P12 PCIe auxiliary power J P11 Hard drive E P4 P5 Optical drive K P13 Auxiliary diskette drive F P6 P7 Optical drive 90 Chapter 5 Replacing components EN...

Page 103: ...ly procedures on page 69 3 Remove the side access panel see Removing the side access panel on page 72 4 Disconnect the rear system fan assembly cable from the system board as shown in the following figure Figure 5 25 Disconnecting fan wires 5 Remove the four screws from the rear of the chassis 2 and then pull the fan assembly inward and then up out of the chassis Installing the rear system fan ass...

Page 104: ...edisassembly procedures on page 69 2 Disconnect power from the workstation see Predisassembly procedures on page 69 3 Remove the side access panel see Removing the side access panel on page 72 4 Press the airflow guide release latches as shown in the following figure and guide the airflow guide out of the chassis Figure 5 26 Removing the airflow guide 92 Chapter 5 Replacing components ENWW ...

Page 105: ... the power cables including P1 down toward the system board between the DIMM slots and the internal bay as shown in the following figure Figure 5 27 Positioning the chassis cables 5 Set the airflow guide into the chassis a Place the edge of the airflow guide between DIMM socket 6 and the CPU heatsink Figure 5 28 Installing the airflow guide b Route the power and data cables through the opening nex...

Page 106: ... in the chassis a Insert the tab on the airflow guide into the slot next to the yellow ODD release lever and then press down as shown in the following figure Figure 5 30 Securing the airflow guide b Ensure that the airflow guide secures even with the end of the FDD bay and that the latch 2 engages with the slot in the internal bay cover 94 Chapter 5 Replacing components ENWW ...

Page 107: ...uide snaps under the edge of the chassis frame as shown in the following figure Figure 5 31 Securing the airflow guide latch 8 Replace all components that were removed in preparation for component installation ENWW Removing and installing components 95 ...

Page 108: ...d which DIMMs are compatible with the workstation CAUTION HP ships only DIMMs that are electrically and thermally compatible with this workstation Because third party DIMMs might not be electrically or thermally compatible they are not supported by HP DIMM installation order Review the following figures to determine the correct installation order for DIMMs Figure 5 32 4 DIMM load order 96 Chapter ...

Page 109: ...ngs The BIOS generates warnings errors on invalid memory configurations If the BIOS can find a valid memory configuration by disabling plugged in memory it does so and reports a warning during POST the workstation can still be started The warning will indicate the location of the failed DIMM on the system board or memory riser If there is no way for the BIOS to obtain a valid memory configuration ...

Page 110: ... power cord from the AC power outlet Otherwise the workstation may not recognize the memory changes 3 Remove the side access panel see Removing the side access panel on page 72 4 If your system has an airflow guide remove it see Removing the airflow guide on page 92 5 Push gently outward on the DIMM socket levers as shown in the following figure Figure 5 34 Removing a DIMM 6 Lift the DIMM straight...

Page 111: ... power off the workstation and unplug the power cord from the AC power outlet Otherwise the workstation may not recognize the memory changes 3 Remove the side access panel see Removing the side access panel on page 72 4 If your system has an airflow guide remove it see Removing the airflow guide on page 92 5 Push gently outward on the DIMM socket levers as shown in the following figure Figure 5 35...

Page 112: ...installation To prevent socket or DIMM damage align these guides properly when installing DIMMs Figure 5 36 Seating the DIMM 7 Secure the socket levers 2 8 For a 6 DIMM workstation configuration replace the airflow guide see Installing the airflow guide on page 93 9 Replace all components that you removed in preparation for component installation 100 Chapter 5 Replacing components ENWW ...

Page 113: ...e x8 4 25W 4 PCIe2 x16 75W 5 PCI 32 33 25W 6 PCI 32 33 25W NOTE The x1 x4 x8 and x16 designators describe the mechanical length of the slot The number in parentheses shows how many electrical PCIe lanes are routed to the expansion slot For example x16 8 means that the expansion slot is mechanically a x16 length connector with eight PCIe lanes connected A x16 graphics card runs at the bandwidth of ...

Page 114: ...ower supply specificationson page 10 The maximum graphics configuration with an 475W power supply can include two 75 watt cards one in slot two one in slot four or one 150 watt card in slot two or slot four If you use a graphics card with greater than 75 watts of power leave the adjacent slot empty The maximum graphics power depends on CPU and memory selections Follow any additional workstation co...

Page 115: ... x8 slot Install a PCIe Gen1 x4 card in a PCIe Gen1 x4 slot Install a PCIe Gen1 x1 card in a PCIe Gen1 x1 slot Install a PCI card in a PCI slot Whenever possible install a PCIe x1 card in an x1 slot Leave as much space as possible between cards For best operational efficiency select a slot that Electrically matches the number of PCIe card lanes e g x4 in a x4 slot Has more lanes electrically Has f...

Page 116: ... compatibility Table 5 7 Workstation PCIe compatibility matrix Slot Mechanical compatibility Electrical compatibility 1 x8 connector open ended PCIe2 x1 x4 2 x16 connector PCIe2 x1 x4 x8 x16 3 x8 connector open ended PCIe x1 x4 4 x16 connector PCIe2 x1 x4 x8 x16 This slot is open ended so a PCIe x16 card can be inserted Slots one two and four are PCIe GEN2 slots Graphics cards greater than 75 watt...

Page 117: ...port Other workstation models use a hold down clamp grasp the top of the clamp squeeze the release handles until the bottom of the clamp releases from the clamp rail 2 it should click when it releases and swing the clamp out from the back panel Figure 5 39 Removing expansion card clamp 5 Remove all cables connected to the expansion card ENWW Removing and installing components 105 ...

Page 118: ...oving the expansion card Release the expansion card slot latch 2 and then carefully lift the card from the chassis 7 Install a expansion slot cover and close the expansion card retention clamp If the expansion card retention clamp does not close ensure that all cards are properly seated and then try again 106 Chapter 5 Replacing components ENWW ...

Page 119: ...04 5 Push the expansion card retention clamp levers down on the outside of the chassis to release the retention clamp as shown in the figure below Figure 5 41 Removing the slot cover 6 Remove the expansion card slot cover by pulling it up out of the chassis 2 TIP Grasp the slot cover between two fingers one from the inside of the chassis and one from the outside 7 Angle the card into the expansion...

Page 120: ...F10 Utility NOTE Do not dispose of batteries battery packs and accumulators with general household waste Removing the battery To remove the battery 1 Power down the workstation see Predisassembly procedures on page 69 2 Disconnect power from the workstation see Predisassembly procedures on page 69 3 Remove the side access panel see Removing the side access panel on page 72 4 On the system board pr...

Page 121: ... hard disk drive 2 from the chassis as shown Figure 5 43 Removing the drive from the chassis 6 Replace the side access cover when finished Installing the hard disk drive Installation guidelines The workstation typically ships with an HDD but additional drives can be added to expand data storage Refer to the service label on the side access panel of your workstation to determine the location of the...

Page 122: ...nto the system board connectors in the following manner SATA HDD cables are plugged into SATA ports starting at SATA port zero SAS HDD cables do not plug into system board connectors but into a separate SAS controller card Installation To install an HDD 1 Select a drive bay in which to install the hard disk drive 2 Locate the four isolation grommet screws on the chassis Figure 5 44 Locating the gr...

Page 123: ...to place as shown in the following figure Figure 5 47 Installing the HDD drive 6 Attach a power cable 2 to the drive and attach a data cable from the SATA port or SAS controller to the hard disk drive NOTE For SATA and SAS HDDs connect data cables to lower numbered drive connectors first on the system board for SATA HDDs or SAS controller card for SAS HDDs To identify hard disk drive connectors re...

Page 124: ...7 Replace all components that were removed in preparation for component installation 112 Chapter 5 Replacing components ENWW ...

Page 125: ...he liquid cooling solution 1 Disconnect power from the system Predisassembly procedures on page 69 2 Remove the side access panel see Removing the side access panel on page 72 3 If your system has an airflow guide remove it see Removing the airflow guide on page 92 4 Remove the LCS VR fan a Disconnect the LCS VR fan cable from the system board as shown in the following figure Figure 5 48 Disconnec...

Page 126: ... from the chassis as shown in the following figure Figure 5 49 Removing the LCS VR fan assembly 5 Disconnect the rear system fan cable from the system board as shown in the following figure Figure 5 50 Disconnecting the rear system fan cable 114 Chapter 5 Replacing components ENWW ...

Page 127: ...hassis as shown in the following figure Figure 5 51 Removing the LCS radiator assembly 7 Disconnect the LCS pump cable from the system board as shown in the following figure Figure 5 52 Disconnecting the LCS pump cable ENWW Removing and installing components 115 ...

Page 128: ...move the four heatsink mounting screws shown in the following figure from the LCS cold plate assembly and then lift the assembly from the CPU Figure 5 53 Disconnecting the LCS cold plate from the CPU 116 Chapter 5 Replacing components ENWW ...

Page 129: ...cold plate assembly from the retention ring 9 Remove the rear system fan from the LCS radiator fan holder Press the fan holder tabs outward and rotate the fan out of the holder 2 as shown in the following figure Release the tabs when the fan is removed Figure 5 55 Removing the rear system fan from the radiator fan holder ENWW Removing and installing components 117 ...

Page 130: ...ing the rear system fan assembly on page 91 11 Reinstall the CPU heatsink see Installing the CPU heatsink on page 128 12 Reinstall all removed components and reconnect any cables that have been disconnected 118 Chapter 5 Replacing components ENWW ...

Page 131: ...Removing the rear system fan assembly on page 91 5 Install the rear system fan in the LCS radiator fan holder Place the edge of the fan in the holder and then rotate it into the holder until it snaps into place as shown in the following figure TIP Ensure that the fan cable is positioned in the slot in the lower right corner of the LCS radiator fan holder Figure 5 56 Installing the system fan in th...

Page 132: ...g screw only one or two turns to keep its corner in place while allowing the rest of the ring to move Figure 5 57 The retention screw 8 Install the LCS cold plate a Remove the plastic cover from the bottom of the cold plate as shown in the following figure Figure 5 58 Removing the protective cap b Apply thermal compound to the top CPU surface see Installing the CPU heatsink on page 128 120 Chapter...

Page 133: ...HP logo is positioned horizontally as shown in the figure Figure 5 59 Positioning the LCS cold plate d Gently twist the cold plate body until it locks into place in the retention ring as shown in the previous figure e Lower the retention ring with the attached cold plate onto the CPU CAUTION Do not scratch the system board while maneuvering the cold plate assembly or you might damage components EN...

Page 134: ...e Installing the CPU heatsink on page 128 Figure 5 60 Tightening the cold plate screws 9 Connect the LCS pump cable to the system board as shown in the following figure Figure 5 61 Connecting the LCS pump cable 122 Chapter 5 Replacing components ENWW ...

Page 135: ...n in the following figure a Align the LCS radiator assembly in the chassis as shown in the following figure TIP Align the radiator assembly with the rear system fan screw holes in the chassis Figure 5 62 Aligning the LCS radiator assembly ENWW Removing and installing components 123 ...

Page 136: ...hown in the following figure Figure 5 63 Fastening the LCS radiator assembly 11 Connect the rear system fan cable to the system board as shown in the following figure Figure 5 64 Connecting the rear system fan cable 124 Chapter 5 Replacing components ENWW ...

Page 137: ...fan bracket holes align with the holes in the chassis as shown in the following figure Figure 5 65 Aligning the LCS VR fan bracket b Fasten the LCS VR fan assembly to the chassis as shown in the following figure Figure 5 66 Fastening the LCS VR fan ENWW Removing and installing components 125 ...

Page 138: ...ble to the system board as shown in the following figure Figure 5 67 Connecting the LCS VR fan cable 13 Reinstall all removed components and reconnect any cables that have been disconnected 126 Chapter 5 Replacing components ENWW ...

Page 139: ...el on page 72 4 If your system has an airflow guide remove it see Removing the airflow guide on page 92 5 Slowly and evenly loosen one pair of diagonally opposite screws from the CPU until the screw shanks disengage from the system board and then loosen the remaining pair 2 as shown below CAUTION Do not fully loosen one screw and then move on to the next Instead loosen all screws a little at a tim...

Page 140: ...side access panel on page 72 3 If your system has an airflow guide remove it see Removing the airflow guide on page 92 4 Remove the CPU heatsink see Removing the CPU heatsink on page 127 5 Perform one of the following tasks If you are reusing the original heatsink apply thermal compound to the center of the CPU top surface If you are using a new CPU heatsink do not apply thermal compound to the CP...

Page 141: ...Instead tighten all screws a little at a time ensuring that the CPU remains level 7 Tighten all screws partially so the CPU heatsink remains level 8 Tighten each set of diagonally opposed screws a little at a time to 6 in lbs of torque 9 Connect the CPU heatsink fan connector to the system board Figure 5 70 Connecting the heatsink fan cable ENWW Removing and installing components 129 ...

Page 142: ...rflow guide remove it see Removing the airflow guide on page 92 5 Remove the CPU heatsink see Removing the CPU heatsink on page 127 6 Raise the CPU socket lever and open the cover 2 as shown in the following figure Figure 5 71 Removing a CPU CAUTION Do not touch the CPU socket contacts or the gold pads underneath the CPU Use extreme care and handle the CPU only by the edges 7 Pull the CPU straight...

Page 143: ... page 127 6 Remove the CPU see Removing a CPU on page 130 7 Using extreme care fully raise the CPU socket lever and cover CAUTION The CPU socket contacts are delicate To avoid bending the contacts use extreme care when installing the CPU in the socket 8 Align the notches in the CPU base with the tabs on the socket as shown in the figure below Seat the CPU into the socket Ensure that the underside ...

Page 144: ... 104 6 Optional Remove the CPU heatsink see Removing the CPU heatsink on page 127 7 Disconnect all cabling from the system board TIP Make a note of the cable connections before disconnecting them from the system board For more information refer to Power connectionson page 90 8 Gently squeeze the release mechanism as shown in the following figure Figure 5 73 Removing the system board 9 Lift the sys...

Page 145: ...ard tilted slightly downward 2 Push back on the board while maintaining downward pressure on the board to clear the release mechanism The latch should click into place 3 Reinstall all removed components and cables Refer to Power connections on page 90 to identify power cables ENWW Removing and installing components 133 ...

Page 146: ...g the front bezel on page 75 3 Press gently on the edges of the optical drive bay filler panel and remove it from the front bezel as shown in the following figure Figure 5 74 Removing the ODD bay filler panel 4 Rotate the filler panel 90 degrees to a horizontal position 5 Align the slots in the filler panel frame with the tabs in the front bezel Press the optical drive filler panel back into the f...

Page 147: ...k drive from the chassis see Removing an optical disk drive from the optical bay mini tower configuration on page 80 8 Rotate the EMI filler panels and the optical drive 90 degrees as shown in the figure below and then reinstall them see Installing an optical drive desktop configuration on page 86 Figure 5 77 Reinstalling the optical drive 9 Replace the front bezel see Installing the front bezel o...

Page 148: ...s customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For information about recycling HP components or products see http www hp com go recycle 136 Chapter 5 Replacing components ENWW ...

Page 149: ...l support on page 138 Locating ID labels on page 138 Locating warranty information on page 139 Diagnosis guidelines on page 140 Troubleshooting checklist on page 142 HP troubleshooting resources and tools on page 143 Troubleshooting scenarios and solutions on page 146 Self troubleshooting with HP Vision Diagnostics on page 155 Diagnostic codes and errors on page 165 ENWW 137 ...

Page 150: ...r supply BIST status if applicable NOTE When calling in for service or support you might be asked for the Product Number example PS988AV of the workstation If the workstation has a Product Number it is generally located next to the 10 or 12 digit Serial Number of the workstation NOTE On most models the serial number and product number labels can be found on the top panel or side of the workstation...

Page 151: ...y located next to the serial number The COA is used for Windows preinstalled systems only and is generally located on the top panel or side of the workstation near the serial number label On some workstations it is located on the bottom of the workstation Locating warranty information To locate base warranty information see http www hp com support warranty lookuptool To locate an existing Care Pac...

Page 152: ...led operating system check to be sure that it is supported on your system by visiting http www hp com go quickspecs Verify that the monitor is turned on and the green monitor light is on Note that not all monitors are equipped with LED lights to indicate their functionality Turn up the brightness and contrast controls of the monitor if the monitor is dim If the workstation has multiple video sourc...

Page 153: ...re the workstation after installing a non plug and play expansion board or other option Be sure that all required device drivers have been installed For example if you have connected a printer you must install a printer driver If you are working on a network plug another workstation with a different cable into the network connection There might be a problem with the network plug or cable If you re...

Page 154: ...and contrast controls Press and hold any key If the system beeps the keyboard is operating correctly Check cables for loose or improper connections After installing a non plug and play PnP expansion board or other option such as a diskette drive reconfigure the workstation Are all necessary device drivers installed Have all printer drivers been installed for each application Have you removed diske...

Page 155: ...y clicking Start Help and Support The interface also provides customized help and support links to the HP Web site related to your HP Workstation NOTE The customized HP Help and Support Center is not available on Windows XP Professional x64 Edition or on Linux NOTE Currently HP Help and Support Center does not work on Windows Vista E support Online access and support resources include Web based tr...

Page 156: ...g your case ID the support hours for your location and the estimated time of response For more information about HP Instant Support and Active Chat and how to use them visit http www hp com hps hardware hw_professional html NOTE This feature is not available on Windows XP Professional x64 Edition or on Linux Customer Advisories Customer and Security Bulletins and Customer Notices To find advisorie...

Page 157: ...workstation by pressing any key on the keyboard or the power button If the system remains in suspend mode shut down the system by pressing and holding the power button for at least four seconds then press the power button again to restart the system If the system does not shut down unplug the power cord wait a few seconds then plug it in again If it does not restart press the power button to start...

Page 158: ...he workstation Workstation seems to be frozen Program in use has stopped responding to commands 1 If possible use the Windows Task Manager to isolate and terminate the offending process 2 Attempt the normal Windows shutdown procedure 3 Restart the workstation using the power button Workstation date and time display is incorrect Real time clock RTC battery might need replacement 1 Reset the date an...

Page 159: ...sconnect AC power to the workstation b Remove a device c Reconnect AC power and power on the workstation 2 Repeat this process until the faulty device is identified Remove the graphics card last Replace the faulty device 3 If no faulty device is found replace the system board OR 1 Press and hold the power button for less than four seconds If the hard drive LED does not illuminate then perform the ...

Page 160: ...Workstation powers off and the Power LED flashes red 2 times once every second followed by a 2 second pause Processor thermal protection is activated A fan might be blocked or not turning OR The processor heatsink fan assembly is not properly attached to the processor 1 Ensure that the workstation air vents are not blocked 2 Open the access panel and press the workstation power button 3 Verify tha...

Page 161: ...e LED does not illuminate see Testing power supply on page 148 replace the power supply Solving diskette problems Table 6 3 Diskette problems Problem Cause Solution Diskette drive light stays on Diskette is damaged 1 Right click Start select Explore and then select a drive 2 Select File Properties Tools 3 Under Error checking select Check Now Diskette is incorrectly inserted Remove and reinsert di...

Page 162: ...t the diskette You are using the wrong diskette type for the drive type Verify the type of drive that you are using and use the correct diskette type You are reading the wrong drive Verify the drive letter in the path statement Diskette is damaged Replace the diskette with a new one Invalid system disk is displayed A diskette that does not contain the system files needed to start the workstation h...

Page 163: ...ze the new device verify that the device is listed in the Computer Setup F10 Utility If it is listed the probable cause is a driver problem If it is not listed the probable cause is a hardware problem 3 If this drive is newly installed enter Setup and try adding a POST delay under Advanced Power On Drive responds slowly immediately after power up Run the Computer Setup F10 utility and increase the...

Page 164: ...he Display icon in the Control Panel and then select the Settings tab 4 Use the sliding control to reset the resolution The display works properly during the POST but goes blank when the operating system starts The display settings in the operating system are incompatible with your graphics card and monitor 1 For Windows restart your workstation in VGA mode 2 After the operating system starts chan...

Page 165: ...de a CRT monitor Electronic relays have been activated inside the monitor None It is normal for some monitors to make a clicking noise when turned on and off when going in and out of Standby mode and when changing resolutions High pitched noise coming from inside a flat panel monitor Brightness and contrast settings are too high Lower brightness and contrast settings Fuzzy focus streaking ghosting...

Page 166: ...ect the Mute checkbox Computer is in Standby mode Press the power button to resume from Standby mode Noise or no sound comes out of the speakers or headphones 1 If you are using digital speakers that have a stereo jack and you want the system to autoswitch to digital use a stereo to mono adapter to engage the auto sense feature or use multimedia device properties to switch the audio signal from an...

Page 167: ...ormation about the hardware configuration and perform hardware troubleshooting for HP Desktop and Workstation systems These tools let you isolate potential issues and determine if problems relate to the operating system or the hardware These diagnostics run outside the operating system by DVD CD or USB flash drive making them easy to access and use HP Vision Diagnostics offer these benefits Abilit...

Page 168: ...tems The utility simplifies the process of effectively identifying diagnosing and isolating hardware issues Invoke HP Vision Diagnostics to display the Survey tab This tab shows the current configuration of the workstation From the Survey tab you can access several categories of information about the workstation Other tabs provide additional information including diagnostic test options and test r...

Page 169: ...m does not boot to the CD in the optical drive or the USB flash drive you may need to change the boot order You may use the Computer Setup F10 utility to change the boot order or press F9 to select the appropriate boot device 12 At the boot menu select either the HP Vision Diagnostics utility to test the various hardware components in the computer or the HP Memory Test utility to test memory only ...

Page 170: ...n boot from DVD 4 Use the operating system to turn off the workstation 5 Restart the workstation with the with the DVD installed in the optical drive The workstation boots to the DVD and initiates HP Vision Diagnostics 6 Follow the HP Vision Field Diagnostic prompts to troubleshoot the workstation Using the HP Memory Test utility This section describes how to access the HP Memory Test utility NOTE...

Page 171: ...em hardware information organized into eleven Categories for example Processors and device instances for example Processor 1 The amount of information displayed can be controlled by selecting a combination of View Level and Category The View Levels include Overview shows high level summary of the system hardware This is the default view level Summary gives limited configuration data for each speci...

Page 172: ... Shows system processors Storage Shows mass storage devices such as floppy drives optical drives SATA SAS hard disk drives and controllers as well as any RAID arrays System Shows information about system board devices such as fans and cables 160 Chapter 6 Diagnostics and troubleshooting ENWW ...

Page 173: ...efault Enter a positive number to make a test selection run many times Total test time hours minutes Alternatively the test selection can be set to run for a specified amount of time This does not guarantee that all tests will run if the entered time is less than the necessary time to run all the tests Stop at first error Check this option to stop test execution as soon as one error is encountered...

Page 174: ...b which lets you monitor the progress of the tests When the tests finish the Status tab shows whether the devices passed or failed 6 If errors are found go to the Errors tab to display detailed information and recommended actions 162 Chapter 6 Diagnostics and troubleshooting ENWW ...

Page 175: ...ll currently running tests History tab The History tab shows the history of the past test executions The History Log displays all tests that have been executed the number of times of execution the number of times failed the date each test was executed and the time it took to complete each test The Clear History button will clear the contents of the History Log The contents of the History Log may b...

Page 176: ...s search and index features You may also review the HP End User License Agreement EULA as well as the HP Vision Field Diagnostic application version information on this tab The various sections located here are The Vision Help section contains information on the major functions of HP Vision Diagnostics The Test components section provides a description of each test as well as the parameters that m...

Page 177: ...move the USB flash drive or CD from the optical drive Diagnostic codes and errors This section presents information about diagnostic LED codes LED color definitions and POST error messages to help you troubleshoot problems Diagnostic LED and audible beep codes This section describes the front panel LED error and operation codes as well as the audible codes that might occur before or during the POS...

Page 178: ...ven when the workstation is off To prevent damage disconnect the workstation power cord before you remove a component 1 Open the access panel and ensure that all power connections 24 pin Main 4 pin CPU are secure on the system board 2 Check if a device is causing the problem by removing all attached devices such as hard diskette or optical disk drives and expansion cards Power on the workstation I...

Page 179: ... ROM based on bad checksum CAUTION Internal components might be powered even when the workstation is off To prevent damage disconnect the workstation power cord before you remove a component 1 Clear CMOS NOTE Refer to the Maintenance and Service Guide for the workstation model for detailed information on clearing CMOS 2 Upgrade the ROM using SoftPaq from the hard disk drive CD diskette or USB remo...

Page 180: ...ll power supply cables are properly connected to the system board 4 Check the power supply functionality a Disconnect the AC power b Disconnect all internal power supply cables c Plug in the AC power If the power supply fan spins and the BIST LED lights the power supply is functional The problem might be on the system board Contact HP for assistance If the power supply fan does not spin or the BIS...

Page 181: ...s recently added remove it to find out if the problem remains 3 Clear CMOS If the message disappears there might be a problem with the expansion card 4 Replace the system board 102 System Board Failure DMA timers and so forth might be set improperly or might be defective 1 Clear the CMOS 2 Remove the expansion boards 3 Replace the system board 110 Out of memory space for option ROMs Option ROM for...

Page 182: ...memory module cooling Verify that a memory module cooling fan is installed and operating 206 Memory setup invalid Memory configured incorrectly Reconfigure the memory modules in the proper slots 207 Incompatible DIMMs detected DIMMs are installed that do not fulfill system requirements 1 Verify that the memory module type matches workstation requirements 2 Insert the DIMM in the proper memory sock...

Page 183: ...eyboard directly to the workstation instead of through a switch box 3 Replace the system board 304 Keyboard or System Unit Error Keyboard failure 1 Reconnect the keyboard with the workstation powered off 2 Connect a keyboard directly to the workstation instead of through a switch box 3 Be sure that none of the keys are pressed 4 Replace keyboard 5 Replace system board 510 Splash Screen image corru...

Page 184: ...nect any other diskette controller devices tape drives 3 Clear the CMOS 610 External Storage Device Failure External storage device is not detected is improperly connected or is defective 1 Verify that the external device is present and connected properly 2 Replace the external device 611 Primary Floppy Port Address Assignment Conflict The flexible disk drive is configured at a previously assigned...

Page 185: ...H Vtd Fatal error detected in the Intel Virtualization Technology Potential system board problem contact HP Support 927 Fatal error on DIMM in slot CPU X DIMM Y Fatal multibit ECC error detected on the DIMM in the slot labeled CPU x DIMM y where x is 0 or 1 and y is 1 6 as labeled on the system board Replace the DIMM in the identified slot 928 Fatal machine check detected on CPU X Contact HP suppo...

Page 186: ...ility ERROR Invalid electronic serial number no number No electronic serial number is stored with the system To assign a serial number select Security System IDs in the Computer Setup F10 Utility ERROR An unsupported processor is installed System halted Unsupported processor detected Replace the processor ERROR A processor requiring too much power is installed System halted Unsupported processor d...

Page 187: ...on see http www hp com support workstation_manuals Maximum hard drive configurations This section lists the maximum number of hard drives supported on HP workstations for RAID configurations NOTE This section applies to internal workstation configurations that do not use add in cards and JBODs TIP Use the table values to determine workstation specific maximum number of hard drives as discussed the...

Page 188: ... messages are not displayed The Intel SATA AHCI BIOS executes when you select RAID AHCI for the SATA emulation mode This BIOS is only used to support serial attached optical drives This section does not apply to configuring SATA RAID in the Linux environment For Linux SATA RAID refer to the Software RAID in Linux Workstations section in the HP Workstations for Linux User Guide at http bizsupport1 ...

Page 189: ...0 7 Use the arrows to highlight Advanced Power On Options and then press Enter 8 Use the up or down arrow key to highlight POST Messages 9 Use the left or right arrow key to select Enable 10 To accept the new setting press F10 11 Use the arrow keys to highlight Advanced Device Options and then press Enter 12 Use the up or down arrow key to highlight SATA RAID Option ROM Download and then press Ent...

Page 190: ...evel field and then press Tab 6 To display the Select dialog press Enter 7 Use the up and down arrow keys and Space to mark individual physical as members of the volume 8 To exit the Select dialog and return to the Create Volume Menu dialog press Enter 9 If appropriate use the up or down arrow key to select the Strip Size in the Strip Size field and then press Tab 10 Enter the desired volume size ...

Page 191: ...the workstation specific maximum number of internal SAS hard disk drives LSI MegaRAID Storage Manager MSM for Windows The following RAID configurations are supported on this workstation RAID 0 Striped disk array IS Two drive minimum Improved I O performance No fault tolerance RAID 1 Mirrored disk array IM Two drives 100 redundancy Can recover from single drive failure Improved read performance RAI...

Page 192: ...Create IS Volume Press Enter to go to the Create New Array screen 6 In the Create New Array screen use the arrow keys to select the first disk for the IS volume Then use the arrow keys to move to the RAID Disk column for this disk and press Space and or to select Yes as the value for this column If partitions are defined on the selected disk a message appears warning you that data on the disk will...

Page 193: ...he primary disk for the IM volume the disk with the data you want to mirror b Use the arrow keys to move to the RAID Disk column for this disk and press Space to select Yes as the value If partitions are defined on the selected disk a message appears warning you that data on the disk will be lost when the mirrored volume is created c Press M to migrate or D to delete the data on the drive d The va...

Page 194: ...he first disk for the IME volume b Use the arrow keys to move to the RAID Disk column for this disk and then use the or keys to select Yes as the value If partitions are defined on the selected disk a message appears warning that the data on the disk will be lost when the mirrored volume is created c Press M to migrate or D to delete the data on the drive d Use the arrow keys to select the next di...

Page 195: ...based configuration utility use the arrow keys to select an adapter 3 Press Enter to go to the Adapter Properties screen 4 In the Select New Array Type screen use the arrow keys to select New Existing Array 5 In the View Array screen use the arrow keys to select Manage Array Press Enter 6 In the Manage Array screen use the arrow keys to select Delete Array Press Enter Press Y to delete the array a...

Page 196: ...to configure password security and to reset CMOS and includes these topics Topics Preparing to configure passwords on page 185 Resetting the password jumper on page 186 Clearing and Resetting the CMOS on page 186 184 Chapter 8 Configuring password security and resetting CMOS ENWW ...

Page 197: ...ot be used to enter the F10 Setup Utility but it can be used to start from power on One of the passwords will be required to start from power on After you create both passwords you can use the setup password in place of the power on password as an override to log into the workstation a useful feature for a network administrator NOTE You can only clear the passwords with the password jumper Clearin...

Page 198: ...utlets 2 Disconnect the keyboard monitor and other external devices that are connected to the workstation 3 Remove the access panel 4 Locate the password header and jumper The password header is E49 The password jumper is green so it can be easily identified 5 Verify that the AC power cord is disconnected from the power outlet 6 Remove the jumper from pins 1 and 2 7 Replace the access panel 8 Reco...

Page 199: ...ttings run the Computer Setup F10 Utility and select Save to Diskette from the File menu 4 Locate press and hold the CMOS button for five seconds NOTE Verify that the AC power cord is disconnected from the power outlet The CMOS button does not clear CMOS if the power cord is connected For assistance locating the CMOS button and other components see Clearing and Resetting the CMOS on page 186 5 Rep...

Page 200: ...5 Select File Apply Defaults and Exit and then press F10 to accept 6 Reset the workstation passwords and configuration information such as the system date and time NOTE This step does not clear the passwords 188 Chapter 8 Configuring password security and resetting CMOS ENWW ...

Page 201: ...rkstation mouse Pin Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused Workstation Ethernet Pin 10 100 MbSignal 1000 Mb signal 1 2 3 4 Transmit Data Transmit Data Receive Data Unused TX RX TX RX TX RX TX RX 0 0 1 2 5 6 7 8 Unused Receive Data Unused Unused RX RX TX RX TX RX TX RX 2 1 3 3 ENWW 189 ...

Page 202: ...eft Audio_Right Ground Audio line in cable 1 8 inch Pin Signal 1 Tip 2 Ring 3 Shield Audio_In_Left Audio_In_Right Ground Line out audio cable 1 8 inch Pin Signal 1 Tip 2 Ring 3 Shield Audio_Out_Left Audio_Out_Right Ground SATA drive Pin Signal Pin Signal Pin Signal Data Cable Power Cable Power Cable S1 Ground P1 3 3V power P8 5V power S2 A P2 3 3V power P9 5V power 190 Appendix A Connector pins EN...

Page 203: ...5V power P14 12V power S2 and S3 differential signal pair S5 and S6 differential signal pair P15 12V power SAS drive Segment Pin Backplane receptacle Plug and cable receptacles Primary signal segment S1 SIGNAL GROUND S2 TP RP S3 TP RP S4 SIGNAL GROUND S5 RP TP S6 RP TP S7 SIGNAL GROUND Secondary signal segment S8 SIGNAL GROUND S9 TS RS S10 TS RS S11 SIGNAL GROUND S12 RS TS S13 RS TS S14 SIGNAL GRO...

Page 204: ... precharge c P8 V5 c P9 V5 c P10 GROUND P11 READY LED d P12 GROUND P13 V12 precharge c P14 V12 c P15 V12 c VGA Pin Signal Pin Signal Pin Signal 1 2 3 Red Analog Green Analog Blue Analog 6 7 8 GND GND GND 11 12 13 Monitor ID DDC Serial Data Horizontal Sync 4 5 Monitor ID GND 9 10 5 VDC GND 14 15 Vertical Sync DDC Serial Clock 192 Appendix A Connector pins ENWW ...

Page 205: ...LOCK 21 T M D S DATA 5 7 DDC DATA 22 T M D S CLOCK SHIELD 8 ANALOG VERT SYNC 23 T M D S CLOCK 9 T M D S DATA 1 24 T M D S CLOCK 10 T M D S DATA 1 11 T M D S DATA 1 3 SHIELD C1 ANALOG RED 12 T M D S DATA 3 C2 ANALOG GREEN 13 T M D S DATA 3 C3 ANALOG BLUE 14 5V POWER C4 ANALOG HORZ SYNC 15 GND C5 ANALOG GROUND Display port Pin Signal Pin Signal 1 ML_Lane 0 p 11 GND 2 GND 12 ML_Lane 3 n 3 ML_Lane 0 n...

Page 206: ... 19 DP_PWR Return 10 ML_Lane 3 p 20 DP_PWR Main power cable P1 1 12 13 24 Pin Signal Pin Signal Pin Signal 1 3 3V 9 5 Vaux 17 GND 2 3 3V 10 12 V B 18 GND 3 GND 11 12 V B 19 GND 4 5V 12 12 V D 20 GND 5 GND 13 3 3V 21 5V 6 5V 14 12V 22 5V 7 GND 15 GND 23 12 V D 8 POK 16 PS_ON_L 24 GND 194 Appendix A Connector pins ENWW ...

Page 207: ...CPU power cable has an 4 pin white connector When power is present you must never connect the PCIe power cable to the system board If you do so the system board can be damaged and the warranty voided To see a picture of the PCIe cable and where it must be connected see Expansion cardon page 104 NOTE The 6 pin power auxiliary PCIe is only required with high powered graphics cards Graphics aux power...

Page 208: ...USB6 6 USB9 7 GND 8 GND 9 not keyed 10 DETECT Internal USB 2 2x5 Pin Signal 1 5V 2 5V 3 USB7 4 USB8 CAUTION Possible equipment damage The 2x5 connector can be mated to either a wide 2x5 option cable connector or a narrow 1x5 option cable connector To prevent damage to the connectors always connect a narrow 1x5 option cable connector to pins 1 3 5 and 7 only of the 2x5 connector pin 9 is not keyed ...

Page 209: ... Tach 20 FLP_STEP 4 FLP_WDO 21 Ground 5 MT 22 FLP_STEP 6 Unused 23 Ground 7 Ground 24 FLP_WRTEN 8 FLP_INDEX 25 Ground 9 Ground 26 FLP_TRACK 10 FLP_MOTOR 27 Ground 11 Ground 28 FLP_WP 12 Unused 29 Ground 13 Ground 30 FLP_RD_D 14 FLP_SEL_A 31 Ground 15 Ground 32 FLP_HD_SEL 16 Unused 33 Ground 17 Ground 34 FLP_DSKCHG ENWW 197 ...

Page 210: ...Internal serial Pin Signal Pin Signal 1 DTR1 9 5V 2 RXD1 10 3 3V AUX 3 CTS1 11 RTS1 4 DSR1 12 COM DETECT 5 TXD1 13 DCD21 6 RI 14 12V 7 Ground 15 12V 8 Ground 198 Appendix A Connector pins ENWW ...

Page 211: ... x16 75W PCIe2 x16 slot J68 J68 PS2 KBD_MSE Stacked keyboard mouse connector J83 J83 AUD Triple stacked audio jacks J86 J86 Slot2 PCIe x16 retention clip J87 J87 Slot4 PCIe x16 retention clip SW50 SW50 CMOS Clear CMOS switch push button P1 P1PWR Power supply connector 24 pin P3 P3 PWR CPU CPU power connector 4 pin P5 P5 PB LED Power button HDD LED Power LED switch Side access panel sensor Temperat...

Page 212: ...header P93 P93 FRNTFAN Front fan header P94 P94 IOH FAN IOH fan header P124 P124 HLCK Side access panel solenoid lock header XBT1 XBT1 BAT Battery holder XMM1 XMM6 4 DIMM XMM1 XMM4 DIMM1 DIMM4 6 DIMM XMM1 XMM6 DIMM1 DIMM6 Memory slots XU1 XU1 CPU0 Primary CPU socket 200 Appendix B System board designators ENWW ...

Page 213: ... the alcohol evaporates quickly and does not leave a residue After cleaning always wipe the workstation with a clean lint free cloth Occasionally clean the air vents on the workstation Lint and other foreign matter can block the vents and limit the airflow Cleaning the keyboard CAUTION Use safety glasses equipped with side shields before attempting to clean debris from under the keys Follow the sa...

Page 214: ...signed for cleaning monitors or a clean cloth moistened with water CAUTION Do not use sprays or aerosols directly on the screen the liquid might seep into the housing and damage a component Never use solvents or flammable liquids on the monitor because display or housing damage may result Cleaning the mouse 1 Follow the safety precautions presented Service considerations on page 62 before cleaning...

Page 215: ...chnical support Business Support Center IT Resource Center HP Service Center HP Business and IT Services Warranty information Product documentation on page 206 User and third party documentation and white papers Product notifications QuickSpecs Customer Advisories Security Bulletins Notices Product diagnostics on page 207 Diagnostics tools Audible beeps and LED code definitions Web based support t...

Page 216: ...latory Information guide for product Class information You can also refer to the label on the workstation chassis Accessories For complete and current information on supported accessories and components see http www hp com go workstations System board A diagram of the system board is located on the inside of the side access panel Also additional information is located in the Maintenance and Servic...

Page 217: ...e you call For a listing of all worldwide technical support phone numbers see http www hp com support select your region and click Contact HP in the upper left corner Business Support Center BSC For software driver downloads warranty information single topic documents user manuals or service manuals see http www hp com go bizsupport IT Resource Center ITRC See http www itrc hp com for a searchable...

Page 218: ... change notifications are also available on http www hp com go bizsupport Workstation QuickSpecs The Product Bulletin contains QuickSpecs for HP Workstations QuickSpecs provide an overall specification review of your product It includes information about its features including the operating system power supply memory CPU and many other components of the system To access the QuickSpecs see http www...

Page 219: ...e To use this utility refer to the appropriate section of the workstation Maintenance and Service Guide Audible beep and LED code definitions Refer to the appropriate section of the workstation Maintenance and Service Guide for detailed information about beep and Light Emitting Diode LED codes applicable to the workstation ENWW Product diagnostics 207 ...

Page 220: ...rs for the workstation To locate the current workstation BIOS on your Microsoft Windows workstation select Start Help and Support Pick a Task Use Tools to view Tools My Computer Information View general system information Operating system For information on operating systems supported on HP workstations see http www hp com go wsos 208 Appendix D Locating HP resources ENWW ...

Page 221: ...ics 203 Product documentation 203 Product information 203 Product support 203 Product updates 203 Web links 203 M Microsoft Windows Setting up 17 Transferring files 18 monitor Windows 146 N Novell SLED Restoring 23 Setting up 17 O Operating system setup Microsoft Windows 17 Red Hat Linux 17 Operating system setup Novell SLED 17 P Password security Configuring passwords 184 Resetting password jumpe...

Page 222: ... BIOS 22 W Windows operating system monitor 146 Windows Vista Restoring 23 Setting up 17 Windows XP Restoring 23 Setting up 17 Workstation management Altiris Client Management Solutions 40 Dual state power button 40 FailSafe Boot Block ROM 40 Fault notification and recovery 40 HP Client Manager Software 40 HP SoftPaq Download Manager 45 HPQFlash 47 Initial configuration 40 Proactive Change Notific...