HP G62-300 - Notebook PC, User Manual

Page 1: ...User Guide ...

Page 2: ...tional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition September 2012 Document Part Number 694352 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Software terms By installing copying downloading or otherwise using any software product preinstalled on thi...

Page 3: ...other hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for ...

Page 4: ...iv Safety warning notice ...

Page 5: ...d speakers 9 Keys 10 Bottom 11 Labels 12 3 Connecting to a network 13 Connecting to a wireless network 13 Using the wireless controls 13 Using the wireless button 13 Using operating system controls 13 Using a WLAN 14 Using an Internet service provider 14 Setting up a WLAN 15 Configuring a wireless router 15 Protecting your WLAN 15 Connecting to a WLAN 16 Using Bluetooth wireless devices select mod...

Page 6: ... Edge swipes 24 Right edge swipe 25 Top edge swipe 25 Left edge swipe 26 Using the keyboard and mouse 26 Using the keys 26 Using the action keys 26 Using Microsoft Windows 8 shortcut keys 27 Using the hot keys 28 Using the integrated numeric keypad 28 6 Managing power 29 Initiating Sleep and Hibernation 29 Intel Rapid Start Technology select models only 29 Initiating and exiting Sleep 30 Enabling ...

Page 7: ...s only 35 Shutting down turning off the computer 35 7 Managing and sharing information 37 Using a USB device 37 Connecting a USB device 37 Removing a USB device 38 Connecting a powered USB device 38 Inserting and removing a digital storage card 38 Sharing data and drives and accessing software 39 8 Maintaining your computer 41 Handling drives 41 Replacing a hard drive 41 Using HP 3D DriveGuard sel...

Page 8: ...etermining the BIOS version 54 Downloading a BIOS update 55 Using System Diagnostics 55 11 Backing up restoring and recovering 57 Creating recovery media and backups 57 Creating HP Recovery media 58 Restore and recovery 59 Using Windows Refresh for quick and easy recovery 60 Remove everything and reinstall Windows 60 Recovering using HP Recovery Manager 61 What you need to know 61 Using the HP Rec...

Page 9: ...ils in Connecting to a network on page 13 Become familiar with the computer hardware and software Go to Getting to know your computer on page 3 and Enjoying entertainment features on page 18 for information Update or purchase antivirus software Learn more at Using antivirus software on page 52 Back up your hard drive by creating recovery discs or a recovery flash drive See Backing up restoring and...

Page 10: ...t the HP Support Assistant app on the Start screen select My computer and then select User guides Important regulatory notices including proper battery disposal information Limited Warranty To access this guide select the HP Support Assistant app on the Start screen select My computer and then select Warranty and services Or go to http www hp com go orderdocuments Specific warranty information abo...

Page 11: ... your computer Locating software To find out what software is installed on your computer from the Start screen right click using the mouse or swipe from the top of the TouchPad to display the apps and then select the All apps icon Right side Component Description 1 Optical drive select models only Reads and writes to an optical disc 2 Optical drive light Green or Amber The optical drive is being a...

Page 12: ...hite The hard drive is being accessed Amber HP 3D DriveGuard has temporarily parked the hard drive 6 USB 2 0 port Connects an optional USB device 7 AC adapter light White The computer is connected to external power and the battery is fully charged Blinking white The battery has reached a low battery level Amber The computer is connected to external power and the battery is charging Off The compute...

Page 13: ...different types of USB ports see Using a USB device on page 37 6 Audio in microphone jack Connects an optional computer headset microphone stereo array microphone or monaural microphone 7 Audio out headphone jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable WARNING To reduce the risk of personal injury adjust the volume before using headphones ...

Page 14: ...pe c and then select CyberLink YouCam from the list of apps 4 Webcam light On The webcam is in use The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To acc...

Page 15: ...light Amber The TouchPad is off Off The TouchPad is on 3 TouchPad zone Moves the on screen pointer and selects or activates items on the screen 4 Left TouchPad button Functions like the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse Top 7 ...

Page 16: ...led at the factory Rapid Start Technology allows your computer to resume quickly from inactivity For more information see Intel Rapid Start Technology select models only on page 29 2 Caps lock light White Caps lock is on which switches the keys to all capital letters 3 Mute light Amber Computer sound is off Off Computer sound is on 4 Wireless light White An integrated wireless device such as a wir...

Page 17: ...r button will result in the loss of unsaved information If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity...

Page 18: ...of the integrated numeric keypad Press the key to alternate between the standard numeric function of an external keypad selected the factory and the navigational function indicated by the directional arrows on the keys NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on 7 Integrated numeric keypad Set at the factory to function ...

Page 19: ... state drive SSD hard drive bay wireless compartment and memory module compartment The service door provides access to the keyboard ODD SSD hard drive bay wireless compartment and memory module compartment CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in...

Page 20: ...nical support The serial number is printed on a label inside the battery bay of your computer Regulatory label Provides regulatory information about the computer The regulatory label is affixed inside the battery bay Wireless certification label or labels Provide information about wireless devices and the approval markings of some of the countries or regions in which the devices have been approved...

Page 21: ...pically within 10 meters approximately 33 feet of each other For more information about wireless technology see the information and website links provided in Help and Support From the Start screen type h and then select Help and Support Using the wireless controls You can control the wireless devices in your computer using these features Wireless button wireless switch or wireless key referred to ...

Page 22: ... critical network functions A home or small office WLAN typically uses a wireless router which allows several wireless and wired computers to share an Internet connection a printer and files without requiring additional pieces of hardware or software To use the WLAN device in your computer you must connect to a WLAN infrastructure provided through a service provider or a public or corporate networ...

Page 23: ... When the computer successfully connects to the Internet disconnect the cable and access the Internet through your wireless network Protecting your WLAN When you set up a WLAN or access an existing WLAN always enable security features to protect your network from unauthorized access WLANs in public areas hotspots like coffee shops and airports may not provide any security If you are concerned abou...

Page 24: ...askbar to verify the name and status of the connection NOTE The functional range how far your wireless signals travel depends on WLAN implementation router manufacturer and interference from other electronic devices or structural barriers such as walls and floors Using Bluetooth wireless devices select models only A Bluetooth device provides short range wireless communications that replace the phy...

Page 25: ...N requires an 8 pin RJ 45 network cable To connect the network cable follow these steps 1 Plug the network cable into the network jack 1 on the computer 2 Plug the other end of the network cable into a network wall jack 2 or router NOTE If the network cable contains noise suppression circuitry 3 which prevents interference from TV and radio reception orient the circuitry end of the cable toward th...

Page 26: ...o create multimedia To enhance your listening enjoyment attach external audio devices such as speakers or headphones Connecting speakers You can attach wired speakers to your computer by connecting them to USB ports or the audio out jack on your computer or on a docking station To connect wireless speakers to your computer follow the device manufacturer s instructions To connect high definition sp...

Page 27: ... Control Panel from the list of applications 2 Select Hardware and Sound and then select Sound Using video Your HP computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer without needing to access a network To enhance your viewing enjoyment use the video port on the computer to connect an exte...

Page 28: ...creen type c and then select Control Panel from the list of applications Select Appearance and Personalization Under Display select Adjust screen resolution for best results Configuring audio settings HDMI is the only video interface that supports high definition video and audio After you connect an HDMI TV to the computer you can then turn on HDMI audio by following these steps 1 From the Windows...

Page 29: ...edit your photo audio and video collections To open CyberLink Power DVD from the computer Start screen type c and then select CyberLink PowerDVD from the list of applications For more information about using CyberLink PowerDVD see the PowerDVD software Help Managing your photo audio and video files 21 ...

Page 30: ...ter with simple finger movements You can customize the touch gestures by changing settings button configurations click speed and pointer options From the Start screen type c to display the Apps list Select Control Panel and then select Hardware and Sound Under Devices and Printers select Mouse Turning the TouchPad off or on To turn the TouchPad off or on quickly double tap the TouchPad on off butt...

Page 31: ...the check box next to the gesture that you want to turn off or on 2 Click apply and then click OK Tapping To make an on screen selection use the tap function on the TouchPad Point to an item on the screen and then tap one finger on the TouchPad zone to make a selection Double tap an item to open it Scrolling Scrolling is useful for moving up down or sideways on a page or image Place two fingers sl...

Page 32: ...he TouchPad zone and then moving your fingers apart Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together Edge swipes Edge swipes allow you to perform tasks such as changing settings and finding or using apps 24 Chapter 5 Navigating using touch gestures pointing devices and the keyboard ...

Page 33: ...pe your finger gently from the right edge to display the charms Top edge swipe The top edge swipe allows you to access All Apps available on the Start screen IMPORTANT When an app is active the top edge gesture varies depending on the app Swipe your finger gently from the top edge to display available apps Using TouchPad gestures 25 ...

Page 34: ...unctions than those discussed in this section Using the keys Your computer has different ways to quickly access information or perform functions with certain keys and key combinations Using the action keys An action key performs an assigned function The icon on each of the f1 through f4 keys and f6 through f12 keys illustrates the assigned function for that key To use an action key function press ...

Page 35: ...puter using the external VGA video standard This action key can also alternate images among other devices that are receiving video information from the computer f6 Plays the previous track of an audio CD or the previous section of a DVD or a BD f7 Begins pauses or resumes playback of an audio CD a DVD or a BD f8 Plays the next track of an audio CD or the next section of a DVD or a BD f9 Decreases ...

Page 36: ...e computer includes an integrated numeric keypad and it also supports an optional external numeric keypad or an optional external keyboard that includes a numeric keypad Component Description num lock key Controls the function of the integrated numeric keypad Press the key to alternate between the standard numeric function found on an external keypad this function is turned on at the factory and t...

Page 37: ...nation on page 30 CAUTION To reduce the risk of possible audio and video degradation loss of audio or video playback functionality or loss of information do not initiate Sleep while reading from or writing to a disc or an external media card NOTE You cannot initiate any type of networking connection or perform any computer functions while the computer is in the Sleep state or in Hibernation Intel ...

Page 38: ...gs and timeouts using Power Options 1 On the Start screen type power select Settings and then select Power Options from the list of applications 2 In the left pane click Choose what the power button does 3 Click Change Settings that are currently unavailable 4 In the When I press the power button area select Hibernate 5 Click Save changes To exit Hibernation briefly press the power button The powe...

Page 39: ... change the power plan from the Start screen type power select Settings and then select Power Options The following power plans are available HP Recommended recommended Automatically balances performance with energy consumption on capable hardware Power saver Saves power by reducing system performance and screen brightness where possible High performance Favors performance but may use more energy ...

Page 40: ...itor the status of your battery or if the battery is no longer holding a charge run Battery Check in HP Support Assistant To access battery information select the HP Support Assistant app on the Start screen and then select Battery and performance HP Support Assistant provides the following tools and information about the battery Battery Check tool in Help and Support to test battery performance I...

Page 41: ...ptional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available Save your work and shut down the computer Resolving a low battery level when the computer cannot exit Hibernation When the computer lacks sufficient power to exit Hibernation follow these steps 1 Replace the discharged user replaceable battery with a charged battery or connect th...

Page 42: ...dapter provided with the computer a replacement AC adapter provided by HP or a compatible AC adapter purchased from HP Connect the computer to external AC power under any of the following conditions WARNING Do not charge the computer battery while you are onboard aircraft When charging or calibrating a battery When installing or modifying system software When writing information to a disc select m...

Page 43: ...d fan options remain at the factory setting As a result the surface temperature of the computer may be higher than it would be with HP CoolSense on To turn CoolSense off or on follow these steps From the Start screen type cool select Settings and then select HP CoolSense Refreshing your software content with Intel Smart Connect Technology select models only When the computer is in the Sleep state ...

Page 44: ...irst exit Sleep or Hibernation before shutdown is possible by briefly pressing the power button 1 Save your work and close all open programs 2 From the Start screen point to the upper right or lower right corner of the screen 3 When the charms list opens click Settings click the Power icon and then click Shut down If the computer is unresponsive and you are unable to use the preceding shutdown pro...

Page 45: ...g external wireless devices see Connecting to a network on page 13 NOTE For more information about required software and drivers or to learn which computer port to use see the manufacturer s instructions Using a USB device Most computers have more than one USB port because this versatile interface allows you to connect numerous kinds of external devices to your computer such as a USB keyboard mous...

Page 46: ...se all programs associated with the device 2 From the Desktop click the hardware icon in the notification area at the far right of the taskbar A message Safely Remove Hardware and Eject Media displays Follow the on screen instructions Connecting a powered USB device CAUTION To reduce the risk of damage to the equipment when connecting a powered device be sure that the device is turned off and its ...

Page 47: ...e your information and close all programs associated with the digital card 2 From the Desktop click the remove hardware icon in the notification area at the far right of the taskbar Then follow the on screen instructions 3 Press in on the card 1 and then remove it from the slot 2 NOTE If the card is not ejected pull the card out of the slot Sharing data and drives and accessing software When your ...

Page 48: ...isk C on the Libraries window 3 Click the Share tab and then click Advanced sharing 4 On the Local Disk C Properties window select Advanced Sharing 5 Check Share this folder To share drives on the same network 1 On the Desktop right click the Wireless icon in the notification area 2 Select Open Network and Sharing Center 3 Under View your active networks select an active network 4 Select Change ad...

Page 49: ...ure that the battery is sufficiently charged before writing to media If a drive must be mailed place the drive in a bubble pack mailer or other suitable protective packaging and label the package FRAGILE Avoid exposing a drive to magnetic fields Security devices with magnetic fields include airport walk through devices and security wands Airport conveyer belts and similar security devices that che...

Page 50: ... down the computer 2 Disconnect all external devices connected to the computer 3 Unplug the power cord from the AC outlet 4 Turn the computer upside down on a flat surface 5 Remove the battery from the computer Remove the hard drive 1 Loosen the captive screw 1 to release the service door 2 Slide the service door forward slightly 2 lift the front right corner of the service door 3 and lift the ser...

Page 51: ... and remove the bracket 5 from the hard drive To install a hard drive reverse this procedure Using HP 3D DriveGuard select models only HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions You drop the computer You move the computer with the display closed while the computer is running on battery power Using HP 3D DriveGuard ...

Page 52: ...mented files and folders on the hard drive so that the system can run more efficiently NOTE It is not necessary to run Disk Defragmenter on solid state drives After you start Disk Defragmenter it works without supervision However depending on the size of your hard drive and the number of fragmented files Disk Defragmenter may take more than an hour to complete HP recommends defragmenting your hard...

Page 53: ...talling a memory module CAUTION Electrostatic discharge ESD can damage electronic components Before beginning any procedure ensure that you are discharged of static electricity by touching a grounded metal object NOTE To use a dual channel configuration with a second memory module be sure that both memory modules are identical To add or replace a memory module CAUTION To prevent information loss o...

Page 54: ...e retention clips 1 on each side of the memory module The memory module tilts up b Grasp the edge of the memory module 2 and then gently pull the module out of the memory module slot CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module To protect a memory module after removal place it in an electrostatic safe conta...

Page 55: ...l the retention clips snap into place CAUTION To prevent damage to the memory module be sure that you do not bend the module 10 Replace the service door 11 Replace the battery 12 Turn the computer right side up and then reconnect external power and external devices 13 Turn on the computer Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to th...

Page 56: ...g the cover of the computer use a circular motion to aid in removing dirt and debris Cleaning the TouchPad and keyboard CAUTION Never allow liquids to drip between the keys on the keyboard even when you are cleaning the computer This can permanently damage internal components To clean and disinfect the TouchPad and keyboard use a soft microfiber cloth or a static free cloth without oil such as a c...

Page 57: ...ping the computer or a drive use suitable protective packaging and label the package FRAGILE If the computer has a wireless device installed the use of these devices may be restricted in some environments Such restrictions may apply onboard aircraft in hospitals near explosives and in hazardous locations If you are uncertain of the policy that applies to the use of a particular device ask for auth...

Page 58: ...hat you choose to secure your computer information and to protect online transactions Several types of passwords can be set For example when you set up your computer for the first time you were asked to create a user password to secure your computer Additional passwords can be set in Windows or in the HP Setup Utility BIOS that is preinstalled on your computer You may find it helpful to use the sa...

Page 59: ...uter If you forget your power on password you cannot turn on or restart the computer NOTE The administrator password can be used in place of the power on password NOTE A power on password is not displayed as it is set entered changed or deleted To set change or delete an administrator or power on password in Setup Utility BIOS 1 To start Setup Utility BIOS turn on or restart the computer quickly p...

Page 60: ...e updates HP Windows and third party software installed on your computer should be regularly updated to correct security problems and improve software performance For more information see Updating programs and drivers on page 47 Installing Windows updates Updates to the operating system and other software may have become available after the computer left the factory Microsoft sends out alerts rega...

Page 61: ...ilure For more information see Backing up restoring and recovering on page 57 Using an optional security cable lock A security cable lock which is purchased separately is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Security cable locks are only one of several methods that should be employed as part of a complete security solution to help maxim...

Page 62: ... the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than tho...

Page 63: ...the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software up...

Page 64: ...er quickly press esc and then press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test while it is running press esc 56 Chapter 10 Using Setup Utility BIOS and System Diagnostics ...

Page 65: ...s the operating system and all hardware related drivers and software but not other software applications Factory Reset Restores the computer to the state its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory See Creating HP Recovery media on page 58 2 As yo...

Page 66: ...ayer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive If your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you can obta...

Page 67: ...personal information settings or apps that came preinstalled on your computer or were purchased from the Windows Store consider using Windows Refresh This option does not require backing up data to another drive See Using Windows Refresh for quick and easy recovery on page 60 If you want to reset your computer to its original state Windows provides an easy way to remove all personal data apps and ...

Page 68: ...he screen and then select General from the PC settings screen 4 Under Refresh your PC without affecting your files select Get started and follow the on screen instructions Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this ...

Page 69: ... computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues HP Recovery media must be used if the computer hard drive fails To use the Factory Reset or System Recovery options you must use HP Recovery media If th...

Page 70: ... can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media you created 2 Restart the computer 3 Press and hold esc while the computer is restarting and then press f9 for boot options 4 Select the optical drive or USB flash drive you want to boot from 5 Follow the on screen instructions Removing the HP Recovery partition HP Recovery M...

Page 71: ...ations Operating voltage and current varies by platform Input power Rating Operating voltage and current 19 5 V dc 3 33 A 65 W 19 5 V 4 62 A 90 W DC plug of external HP power supply NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms NOTE The computer operating voltage and current can be found on the system regulatory label Operating env...

Page 72: ...instructions direct you to unplug the computer unplug it after being properly grounded and before removing a cover Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling components discharge static electricity by touching an unpainted ...

Page 73: ...hecking audio functions 19 cleaning your computer 48 components bottom 11 display 6 left side 4 right side 3 top 7 computer reset 60 computer traveling 33 configuring audio for HDMI 20 connecting to a WLAN 16 connector power 4 conservation power 32 corporate WLAN connection 16 critical battery level 33 CyberLink PowerDVD 21 D deleted files restoring 59 digital card inserting 39 Digital Media Slot ...

Page 74: ...e inserting 47 removing 46 replacing 45 memory module compartment identifying 11 microphone connecting 18 minimized image creating 61 minimized image recovery 61 mouse external setting preferences 22 music 18 mute light identifying 8 N network cable LAN requirements 17 network jack identifying 5 num lock key identifying 28 O operating environment 63 optical drive light identifying 3 optical drive ...

Page 75: ...hPad reader light 8 TouchPad zone identifying 7 traveling with the computer 12 33 48 turning off the computer 36 U unresponsive system 36 USB 3 0 ports identifying 5 USB cable connecting 38 USB devices connecting 37 description 37 removing 38 USB hubs 37 using external AC power 34 using passwords 50 using the power meter 31 V vents identifying 5 11 video 19 W webcam 18 webcam light identifying 6 w...