HP HDX 18, Maintenance And Service Manual

Page 1: ...001 November 2008 This guide is a troubleshooting reference used for maintaining and servicing the computer It provides comprehensive information on identifying computer features components and spare parts troubleshooting computer problems and performing computer disassembly procedures ...

Page 2: ...ta are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liab...

Page 3: ...t allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safet...

Page 4: ... components 3 2 Display assembly components 3 7 Mass storage devices 3 8 Plastics Kit 3 9 Miscellaneous parts 3 10 Sequential part number listing 3 11 4 Removal and replacement procedures Preliminary replacement requirements 4 1 Tools required 4 1 Service considerations 4 1 Grounding guidelines 4 2 Unknown user password 4 5 Component replacement procedures 4 6 Service tag 4 6 Computer feet 4 7 Bat...

Page 5: ...efault settings in the Setup Utility 5 2 Using advanced Setup Utility features 5 2 Closing the Setup Utility 5 3 Setup Utility menus 5 3 Main menu 5 3 Security menu 5 3 System Configuration menu 5 4 Diagnostics menu 5 4 6 Specifications Computer specifications 6 1 18 4 inch display specifications 6 2 Hard drive specifications 6 3 Blu ray ROM DVD RW SuperMulti DL Drive specifications 6 5 System DMA...

Page 6: ...ring from the recovery discs 8 4 Recovering from the dedicated recovery partition select models only 8 4 9 Connector pin assignments 1394 9 1 Audio in microphone 9 1 Audio out headphone 9 2 External monitor 9 2 HDMI 9 3 RJ 45 network 9 4 Universal Serial Bus 9 4 10Power cord set requirements Requirements for all countries and regions 10 1 Requirements for specific countries and regions 10 2 11Recy...

Page 7: ... MB of dedicated video memory Panel 18 4 inch dual channel low voltage differential signaling LVDS full high definition FHD AntiGlare 1920 1080 display assembly with dual lamps 16 9 ultra wide aspect ratio Typical brightness 250 nits Supports flush glass AntiGlare panel cover support Lighted logo on display enclosure All display assemblies include 2 wireless local area network WLAN antennae Memory...

Page 8: ...pm 500 GB 2 800 GB 5400 rpm 400 GB 2 640 GB 5400 rpm 320 GB 2 500 GB 5400 rpm 250 GB 2 320 GB 7200 rpm 160 GB 2 320 GB 5400 rpm 160 GB 2 160 GB 5400 rpm 80 GB 2 Optical drives 12 7 mm tray load Serial ATA SATA Fixed removal of 1 screw required Customer accessible Parallel ATA Supports no optical drive option Supports the following drives Blu ray ROM DVD RW SuperMulti DL Drive with LightScribe Blu ...

Page 9: ... 2 wireless antennae built into display assembly Supports no WLAN option Support for the following WLAN formats Intel WiFi Link 5100 802 11a b g n Intel WiFi Link 5100 802 11a b g n with Bluetooth Intel WiFi Link 5100 802 11a b g Intel WiFi Link 5100 802 11a b g with Bluetooth Atheros 802 11a b g n Atheros 802 11a b g n with Bluetooth TV tuner DVB T TV tuner module DVB T ANG TV tuner module NTSC A...

Page 10: ...th 2 TouchPad buttons Supports 2 way scroll Taps enabled as default Power requirements 120 W AC adapter with localized and pointing stick cable plug support 3 wire plug with ground pin supports 3 pin DC connector 8 cell 2 55 Ah 73 Wh Li ion battery Security Security cable slot Fingerprint reader with Digital Persona software support Operating system Preinstalled Windows Vista Ultimate 64 bit Windo...

Page 11: ...ANs The antennae are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennae free from obstructions 3 Internal digital dual array microphones 2 Record sound 4 Webcam light On The webcam is in use 5 Webcam Records audio and video and captures still photographs To see wireless regulatory notices refer to the section of the Regulatory Safet...

Page 12: ...anel System and Maintenance Power Options 2 Speakers 2 Produce sound 3 Media button Starts the MediaSmart program from any power state If the computer has been set up to require a logon password you may be asked to log on to Windows MediaSmart starts after you log on For more information on using MediaSmart select Start Help and Support 4 Previous rewind button Plays the previous track or chapter ...

Page 13: ...le bass button To decrease the treble bass level slide your finger to the left or press and hold the minus sign You can also tap the minus sign To increase the treble bass level slide your finger to the right or press and hold the plus sign You can also tap the plus sign e Wireless button Turns the wireless feature on or off but does not establish a wireless connection You must set up or access a ...

Page 14: ...nctions when pressed in combination with a function key or the esc key 3 Windows logo key Displays the Windows Start menu 4 Windows applications key Displays a shortcut menu for items beneath the pointer 5 Integrated numeric keypad keys Can be used like the keys on an external numeric keypad 6 Function keys Execute frequently used system functions when pressed in combination with the fn key ...

Page 15: ...ps lock light On Caps lock is on 5 Volume mute light White Computer sound is on Amber Computer sound is off 6 Volume down light On The volume scroll zone is being used to decrease speaker volume 7 Volume up light On The volume scroll zone is being used to increase speaker volume 8 Treble bass down light On The treble or bass scroll zone is being used to decrease the level of treble or bass in the ...

Page 16: ... items on the screen 3 Left TouchPad button Functions like the left button on an external mouse 4 TouchPad on off button Enables disables the TouchPad 5 TouchPad scroll zone Scrolls up or down 6 Right TouchPad button Functions like the right button on an external mouse This table describes factory settings To view or change pointing device references select Start Control Panel Hardware and Sound M...

Page 17: ...o in microphone jack Connects an optional computer headset microphone stereo array microphone or monaural microphone 2 Audio out headphone jacks 2 Produce sound when connected to optional powered stereo speakers headphones ear buds headsets or television audio 3 USB ports 2 Connect optional USB devices 4 Optical drive Reads optical discs and on select models also writes to optical discs 5 Optical ...

Page 18: ... expansion port 4 RJ 45 network jack Connects a network cable 5 HDMI port Connects an optional video or audio device such as a high definition television or any compatible digital or audio component 6 eSATA USB port Connects an optional high performance eSATA component such as an eSATA external hard drive or connects an optional USB device 7 USB port Connects an optional USB device 8 1394 port Con...

Page 19: ...Hard drive bay Holds 1 or 2 hard drives depending on the model the TV tuner module select models only and the 2 memory module slots 5 WLAN module compartment Holds the WLAN module Ä To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you r...

Page 20: ...er 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Model description This is the number you use to locate documents drivers and support for your compute...

Page 21: ...Illustrated parts catalog 3 2 Computer major components ...

Page 22: ...r use in Japan 509474 291 For use in Latin America 496878 161 For use in the Netherlands 496878 B31 For use in Portugal 496878 131 For use in Russia 496878 251 For use in Saudi Arabia 509474 171 For use in South Korea 509474 AD1 For use in Spain 496878 071 For use in Switzerland 496878 111 For use in Taiwan 496878 AB1 For use in Thailand 509474 281 For use in Turkey 496878 141 For use in the Unite...

Page 23: ... 53 GHz processor with 12 MB L2 cache and 1066 MHz FSB 500606 001 Intel Core2 Duo Q9100 2 26 GHz processor with 12 MB L2 cache and 1066 MHz FSB 510398 001 Intel Core2 Duo Q9000 2 00 GHz processor with 12 MB L2 cache and 1066 MHz FSB 510399 001 Intel Core2 Duo T9600 2 80 GHz processor with 6 MB L2 cache and 1066 MHz FSB 500604 001 Intel Core2 Duo T9500 2 53 GHz processor with 6 MB L2 cache and 1066...

Page 24: ...0 GB 5400 rpm 503485 001 250 GB 7200 rpm 507552 001 250 GB 5400 rpm 503484 001 160 GB 7200 rpm 503486 001 160 GB 5400 rpm 503393 001 80 GB 5400 rpm 500607 001 22 RTC battery 449729 001 23 Memory modules 667 MHz PC3 8500 1 DIMM 4096 MB 510402 001 2048 MB 510401 001 1024 MB 510400 001 667 MHz PC2 6400 1 DIMM 4096 MB 506591 001 2048 MB 497693 001 1024 MB 497692 001 Continued Item Description Spare Pa...

Page 25: ...y Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru the Philippines Poland Portugal the Republic of Moldova Romania Russia Rwanda Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia the Seychelles Sierra Leone Singapore Slovakia Slovenia the Solomon Islands Somalia South Africa South Korea Spain Sri Lanka St Kitts and Nevis St Lucia St Vincent and the Grenadines Suriname Swa...

Page 26: ...ay Cable Kit includes 496876 001 2a Wireless antenna transceivers and cables 2b Webcam microphone module cable 2c Display panel cable 3 Display hinge cover 496875 001 Display Hinge Kit includes 496874 001 4a Display hinge bracket 4b Display left and right hinges 5 Webcam microphone module 499242 001 6 Display inverter 498324 001 ...

Page 27: ...400 rpm 501912 001 320 GB 5400 rpm 503485 001 320 GB 7200 rpm 507553 001 250 GB 7200 rpm 507552 001 250 GB 5400 rpm 503484 001 160 GB 7200 rpm 503486 001 160 GB 5400 rpm 503393 001 80 GB 5400 rpm 500607 001 2 Optical drives include bezel and optical drive bracket Blu ray ROM DVD RW SuperMulti DL Drive with LightScribe 503489 001 Blu ray ROM DVD RW SuperMulti DL Drive 503488 001 Blu ray ROM DVD RW ...

Page 28: ...ics Kit Item Description Spare part number Plastics Kit 496888 001 1 ExpressCard slot bezel 2 Hard drive cover includes five captive screws secured by C clips 3 WLAN module compartment cover includes one captive screw secured by a C clip ...

Page 29: ...aly 490371 061 For use in Japan 490371 291 For use in the People s Republic of China 490371 AA1 For use in South Korea 490371 AD1 For use in Taiwan 490371 AB1 For use in the United Kingdom and Singapore 490371 031 For use in Canada Mexico and the United States 490371 001 Remote controls Full function remote control with teletext 465541 001 Full function remote control without teletext 465540 001 S...

Page 30: ...Kenya Kiribati Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi Malaysia the Maldives Mali Malta the Marshall Islands Martinique Mauritania Mauritius Mexico Micronesia Monaco Mongolia Montenegro Morocco Mozambique Namibia Nauru Nepal the Nether Antilles the Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Pakistan Palau Panama...

Page 31: ...with computer models equipped with all processors except the Intel Core2 Duo QX9300 2 53 GHz processor includes replacement thermal material 496872 001 Bluetooth module cable 496873 001 Display enclosure 496874 001 Display Hinge Kit includes display hinge bracket and display left and right hinges 496875 001 Display hinge cover 496876 001 Display Cable Kit includes wireless antenna transceivers and...

Page 32: ...y 497705 002 8 cell 73 Wh 2 55 Ah Li ion battery for use only in Germany 497706 001 USB board includes cable 498166 001 18 4 inch AntiGlare dual lamp display assembly includes 2 WLAN antenna transceivers and cables webcam microphones and logo See Display assembly components on page 3 7 for information on display assembly spare part numbers 498324 001 Display inverter 498325 001 Power button board ...

Page 33: ...001 System board with 1024 MB of graphics subsystem memory for use with computer models equipped with all processors except the Intel Core2 Duo QX9300 2 53 GHz processor 506591 001 4096 MB memory module 667 MHz PC2 6400 1 DIMM 507552 001 250 GB 7200 rpm hard drive includes left and right hard drive brackets Mylar sleeve connector and isolators 507553 001 320 GB 7200 rpm hard drive includes left an...

Page 34: ...cessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors ÄCAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be...

Page 35: ...her suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or...

Page 36: ...sipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces us...

Page 37: ... with a minimum of one megohm resistance between the operator and ground To be effective the conductive strips must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations wi...

Page 38: ...isconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 8 5 Remove the real time clock RTC battery see RTC battery on page 4 14 6 Wait approximately 5 minutes 7 Replace the RTC battery and reassemble the comp...

Page 39: ...iption provided on the service tag Item Component Description 1 Product name This is the product name affixed to the front of your computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine wha...

Page 40: ...eet The computer feet are adhesive backed rubber pads The feet are included in the Rubber Feet Kit spare part number 496889 001 There are 7 rubber feet in two different sizes 1 and 2 that attach to the base enclosure in the locations illustrated below ...

Page 41: ... from the computer Remove the battery 1 Turn the computer upside down on a flat surface with the front toward you 2 Slide the battery release latch 1 to release the battery 3 Pivot the battery 2 upward and remove it 3 from the computer To insert the battery insert the rear edge of the battery into the battery bay and pivot the front edge of the battery downward until it is seated The battery relea...

Page 42: ... cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 8 Remove the optical drive 1 Position the computer with the left side toward you 2 Remove the Phillips PM2 5 7 0 screw 1 that secures the optical drive to the computer 3 Insert a paper clip or similar tool into the optical drive tab access 2 and push the tab forward to release t...

Page 43: ...tical drive bracket a Position the optical drive with the rear toward you b Remove the two Phillips PM2 0 4 0 screws 1 that secure the optical drive bracket to the optical drive c Remove the optical drive bracket 2 Reverse this procedure to reassemble and install an optical drive ...

Page 44: ... cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 8 Remove the hard drive 1 Loosen the five Phillips PM2 5 6 0 captive screws 1 that secure the hard drive cover to the computer 2 Lift the rear edge of the hard drive cover 2 swing it up and forward and then remove the cover 3 The hard drive cover is included in the Plastics Kit ...

Page 45: ... If it is necessary to replace the left and right hard drive brackets Mylar sleeve connector and isolators a Remove the two Phillips PM3 0 4 0 hard drive bracket screws 1 from each side of the hard drive b Remove the left and right hard drive brackets 2 c Lift the Mylar sleeve 3 straight up to remove it from the hard drive d Remove the hard drive connector 4 e Remove the four isolators 5 Reverse t...

Page 46: ... 5 Remove the hard drive cover see Hard drive on page 4 11 Remove the TV tuner module 1 Disconnect the TV tuner module antenna cable 1 from the terminal on the TV tuner module 2 Remove the two Phillips PM2 0 4 0 screws 2 that secure the TV tuner module to the computer The edge of the module opposite the slot rises away from the computer 3 Remove the TV tuner module 3 by pulling the module away fro...

Page 47: ...puter on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 8 5 Remove the hard drive cover see Hard drive on page 4 11 Remove the RTC battery Lift t...

Page 48: ... The top memory module slot contains the expansion memory module The bottom slot contains the primary memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The edge of the module opposite the slot rises away from the computer 2 Remove the memory module 2 by pulling the module away from the slot at an angle Memory modules are designed with a...

Page 49: ...ial Guinea Eritrea Estonia Ethiopia Fiji Finland France French Guiana Gabon Gambia Georgia Germany Ghana Gibraltar Greece Grenada Guadeloupe Guatemala Guinea Guinea Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Ireland Israel Italy the Ivory Coast Jamaica Jordan Kazakhstan Kenya Kiribati Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Liechtenstein Lithuania Luxembourg Macedonia Mada...

Page 50: ... the WLAN antenna cables 1 from the terminals on the WLAN module The black WLAN antenna cable is connected to the WLAN module Main terminal The white WLAN antenna cable is connected to the WLAN module Aux terminal 4 Remove the two Phillips PM2 0 4 0 screws 2 that secure the WLAN module to the computer The edge of the module opposite the slot rises away from the computer 5 Remove the WLAN module 3 ...

Page 51: ...nal devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 8 Remove the switch cover 1 Remove the two Phillips PM2 5 7 0 screws 1 that secure the switch cover to the computer 2 Remove the four Phillips PM2 0 4 0 screws 2 that secu...

Page 52: ...splay side up with the front toward you 4 Open the computer as far as possible 5 Lift the right side of the switch cover 1 until it detaches from the computer 6 Remove the switch cover 2 by lifting it straight up Reverse this procedure to install the switch cover ...

Page 53: ...mputer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 8 5 Remove the switch cover see Switch cover on page 4 18 Remove the keyboard cover 1 Release the keyboard cover 1 by lifting the front edge until it rests at an angle 2 Lift the keyboard cover 2 as far...

Page 54: ...Removal and replacement procedures 4 21 3 Disconnect the LED board cable from the LED board 4 Remove the keyboard cover Reverse this procedure to install the keyboard cover ...

Page 55: ... AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 8 5 Remove the switch cover see Switch cover on page 4 18 6 Remove the switch cover see Keyboard cover on page 4 20 Remove the power button board 1 Disconnect the power button board cable 1 from the low insertion force LIF connector on the power button board 2 Remove the Phillips PM2 0 4 0 sc...

Page 56: ...e computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 8 5 Remove the following components a Switch cover see Switch cover on page 4 18 b Keyboard cover see Keyboard cover on page 4 20 c Power button board see Power button board on page 4 22 Remove the ...

Page 57: ...cover on page 4 20 Description Spare part number For use in Belgium 496878 A41 For use in Brazil 496878 201 For use in the Czech Republic 496878 221 For use in Denmark Finland and Norway 509474DH1 For use in France 496878 051 For use in French Canada 509474121 For use in Germany 496878 041 For use in Greece 496878 DJ1 For use in Italy 496878 061 For use in Japan 509474291 For use in Latin America ...

Page 58: ...ith the front toward you 2 Remove the two Phillips PM2 5 7 0 screws that secure the keyboard to the computer 3 Turn the computer display side up with the front toward you 4 Open the computer as far as possible 5 Remove the four Phillips PM2 0 4 0 screws that secure the keyboard to the computer ...

Page 59: ...sliding it back to disengage the tabs on the front edge of the keyboard from the top cover and rest it on the display 8 Release the zero insertion force ZIF connector 1 to which the keyboard cable is attached and disconnect the keyboard cable 2 from the system board 9 Remove the keyboard Reverse this procedure to install the keyboard ...

Page 60: ...uter 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 8 5 Remove the following components a Switch cover see Switch cover on page 4 18 b Keyboard cover see Keyboard cover on page 4 20 c Power button board see Power button board on page 4 22 d Keyboard see Ke...

Page 61: ... power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 8 5 Remove the following components a Switch cover see Switch cover on page 4 18 b Keyboard cover see Keyboard cover on page 4 20 c Power button board see Power button board on page 4 22 d Keyboard see Keyboard on page 4 24 Remove the Bluetooth module cable 1 Disconnect th...

Page 62: ...e computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 8 5 Remove the following components a Switch cover see Switch cover on page 4 18 b Keyboard cover see Keyboard cover on page 4 20 c Keyboard see Keyboard on page 4 24 Remove the LED board cable 1 Re...

Page 63: ...m the computer 4 Remove the battery see Battery on page 4 8 5 Remove the following components a Switch cover see Switch cover on page 4 18 b Keyboard cover see Keyboard cover on page 4 20 c Keyboard see Keyboard on page 4 24 Remove the speaker assembly 1 Disconnect the speaker assembly cable 1 from the system board 2 Remove the Phillips PM2 0 4 0 screw 2 that attaches the speaker assembly to the t...

Page 64: ...see Battery on page 4 8 5 Remove the following components a Switch cover see Switch cover on page 4 18 b Keyboard cover see Keyboard cover on page 4 20 c Keyboard see Keyboard on page 4 24 d Speaker assembly see Speaker assembly on page 4 30 Remove the display assembly 1 Open the computer as far as possible 2 Disconnect the display panel cable 1 from the system board 3 Disconnect the webcam microp...

Page 65: ... four Phillips PM2 5 7 0 screws 1 that secure the display assembly to the computer Be sure to hold the display before removing the last screw to prevent damage to the display 6 Lift the display assembly 2 straight up and remove it 7 If it is necessary to replace the display enclosure or any of the display assembly internal components remove the rubber screw covers 1 and the four Phillips PM2 5 7 0...

Page 66: ...y logo LED board 12 Remove the display enclosure 4 The display enclosure is available using spare part number 496873 001 13 If it is necessary to replace the wireless antenna transceivers and cables remove the Phillips PM2 0 4 0 screw 1 that secures each transceiver to the display enclosure 14 Detach the transceivers 2 from the display enclosure 15 Release the retention tabs 3 built into the displ...

Page 67: ...ebcam microphone module cable 3 from the webcam microphone module and remove the webcam microphone module The webcam microphone module is available using spare part number 499242 001 19 If it is necessary to replace the display hinge cover display inverter or webcam microphone module cable remove the four Phillips PM2 0 4 0 screws 1 that secure the display hinge cover to the display bezel 20 Remov...

Page 68: ... number 496876 001 22 If it is necessary to replace the display panel cable detach the adhesive reinforcement strip 1 that secures the display panel cable to the display panel 23 Disconnect the display panel cable 2 from the display panel 24 Disconnect the display panel cable from the display inverter 3 and remove the display panel cable 4 The display panel cable is included in the Display Cable K...

Page 69: ...able allow 26 Disconnect the two backlight cables 2 and the display panel cable 3 from the display inverter and remove the display inverter The display inverter is available using spare part number 498324 001 27 If it is necessary to replace the display hinges remove the two Phillips PM2 0 3 0 screws 1 that secure the display hinge bracket to the display bezel 28 Remove the display hinge bracket 2...

Page 70: ... display panel 30 Remove the four Phillips PM2 5 7 0 screws 2 that secure the display hinges to the display panel 31 Remove the display hinges 3 The display hinges and display hinge bracket are included in the Display Hinge Kit spare part number 496874 001 Reverse this procedure to reassemble and install the display assembly ...

Page 71: ...V tuner module see TV tuner module on page 4 13 d Memory module see Memory module on page 4 15 e WLAN module see WLAN module on page 4 16 f Switch cover see Switch cover on page 4 18 g Keyboard cover see Keyboard cover on page 4 20 h Keyboard see Keyboard on page 4 24 i Speaker assembly see Speaker assembly on page 4 30 j Display assembly see Display assembly on page 4 31 When replacing the top co...

Page 72: ... top cover 1 Turn the computer upside down with the front toward you 2 Remove the 12 Phillips PM2 5 7 0 screws that secure the top cover to the base enclosure 3 Remove the seven Phillips PM2 0 4 0 screws that secure the top cover to the base enclosure ...

Page 73: ... toward you 5 Disconnect the following cables from the system board 1 TouchPad board cable 2 TouchPad on off button board cable 3 USB board cable 4 Power connector cable 6 Release the power connector cable 1 and USB board cable 2 from the clips and routing channel built into the top cover ...

Page 74: ... the top cover until it rests at an angle 9 Slide the top cover 2 back until the fingerprint reader board cable is accessible 10 Release the ZIF connector 1 to which the fingerprint reader board cable is attached and disconnect the fingerprint reader board cable from the system board 11 Remove the top cover 2 Reverse this procedure to install the top cover ...

Page 75: ...er from the computer 4 Remove the battery see Battery on page 4 8 5 Remove the following components a Optical drive see Optical drive on page 4 9 b Hard drive see Hard drive on page 4 11 c TV tuner module see TV tuner module on page 4 13 d Memory module see Memory module on page 4 15 e WLAN module see WLAN module on page 4 16 f Switch cover see Switch cover on page 4 18 g Keyboard cover see Keyboa...

Page 76: ...oard 1 Turn the top cover upside down with the front toward you 2 Remove the Phillips PM2 0 4 0 screw 1 that secures the TouchPad on off button board to the top cover 3 Remove the TouchPad on off button board 2 Reverse this procedure to install the TouchPad on off button board ...

Page 77: ...e Hard drive on page 4 11 c TV tuner module see TV tuner module on page 4 13 d Memory module see Memory module on page 4 15 e WLAN module see WLAN module on page 4 16 f Switch cover see Switch cover on page 4 18 g Keyboard cover see Keyboard cover on page 4 20 h Keyboard see Keyboard on page 4 24 i Speaker assembly see Speaker assembly on page 4 30 j Display assembly see Display assembly on page 4...

Page 78: ... Turn the computer right side up with the front toward you 4 Disconnect the fan cable 1 from the system board 5 Release the ZIF connector to which the audio infrared board cable 2 is attached and disconnect the audio infrared board cable from the system board 6 Disconnect the USB board cable 3 from the system board 7 Disconnect the power connector cable 4 from the system board ...

Page 79: ...M2 5 7 0 screws that secure the system board to the base enclosure 9 Use the optical drive connector 1 to lift the system board 2 until it rests at an angle 10 Remove the system board 3 by sliding it up and to the right Reverse this procedure to install the system board ...

Page 80: ...tical drive on page 4 9 b Hard drive see Hard drive on page 4 11 c TV tuner module see TV tuner module on page 4 13 d Memory module see Memory module on page 4 15 e WLAN module see WLAN module on page 4 16 f Switch cover see Switch cover on page 4 18 g Keyboard cover see Keyboard cover on page 4 20 h Keyboard see Keyboard on page 4 24 i Speaker assembly see Speaker assembly on page 4 30 j Display ...

Page 81: ...y see Battery on page 4 8 5 Remove the following components a Optical drive see Optical drive on page 4 9 b Hard drive see Hard drive on page 4 11 c TV tuner module see TV tuner module on page 4 13 d Memory module see Memory module on page 4 15 e WLAN module see WLAN module on page 4 16 f Switch cover see Switch cover on page 4 18 g Keyboard cover see Keyboard cover on page 4 20 h Keyboard see Key...

Page 82: ...s 1 that secure the subwoofer to the base enclosure 2 Remove the subwoofer 2 by lifting it straight up The rubber grommets 3 should be inspected and replaced in the correct locations 4 on the subwoofer These grommets are critical for satisfactory subwoofer performance Reverse this procedure to install the subwoofer ...

Page 83: ... tuner module on page 4 13 d Memory module see Memory module on page 4 15 e WLAN module see WLAN module on page 4 16 f Switch cover see Switch cover on page 4 18 g Keyboard cover see Keyboard cover on page 4 20 h Keyboard see Keyboard on page 4 24 i Speaker assembly see Speaker assembly on page 4 30 j Display assembly see Display assembly on page 4 31 k Top cover see Top cover on page 4 38 Remove ...

Page 84: ...l drive on page 4 9 b Hard drive see Hard drive on page 4 11 c TV tuner module see TV tuner module on page 4 13 d Memory module see Memory module on page 4 15 e WLAN module see WLAN module on page 4 16 f Switch cover see Switch cover on page 4 18 g Keyboard cover see Keyboard cover on page 4 20 h Keyboard see Keyboard on page 4 24 i Speaker assembly see Speaker assembly on page 4 30 j Display asse...

Page 85: ... on page 4 8 5 Remove the following components a Optical drive see Optical drive on page 4 9 b Hard drive see Hard drive on page 4 11 c TV tuner module see TV tuner module on page 4 13 d Memory module see Memory module on page 4 15 e WLAN module see WLAN module on page 4 16 f Switch cover see Switch cover on page 4 18 g Keyboard cover see Keyboard cover on page 4 20 h Keyboard see Keyboard on page...

Page 86: ...the battery see Battery on page 4 8 5 Remove the following components a Optical drive see Optical drive on page 4 9 b Hard drive see Hard drive on page 4 11 c TV tuner module see TV tuner module on page 4 13 d Memory module see Memory module on page 4 15 e WLAN module see WLAN module on page 4 16 f Switch cover see Switch cover on page 4 18 g Keyboard cover see Keyboard cover on page 4 20 h Keyboa...

Page 87: ...uter on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 8 5 Remove the following components a Optical drive see Optical drive on page 4 9 b Hard d...

Page 88: ...detach the assembly 3 Remove the fan heat sink assembly 4 The thermal material must be thoroughly cleaned from the surfaces of the fan heat sink assembly and the system board each time the fan heat sink assembly is removed Thermal paste is used on the processor 1 and the heat sink section 2 that services it Thermal pads are used on the Northbridge chip 3 and the heat sink section 4 that services i...

Page 89: ...n page 4 13 d Memory module see Memory module on page 4 15 e WLAN module see WLAN module on page 4 16 f Switch cover see Switch cover on page 4 18 g Keyboard cover see Keyboard cover on page 4 20 h Keyboard see Keyboard on page 4 24 i Speaker assembly see Speaker assembly on page 4 30 j Display assembly see Display assembly on page 4 31 k Top cover see Top cover on page 4 38 l System board see Sys...

Page 90: ...w 1 one half turn counterclockwise until you hear a click 2 Lift the processor 2 straight up and remove it The gold triangle 3 on the processor must be aligned with the triangle icon 4 embossed on the processor socket when you install the processor Reverse this procedure to install the processor ...

Page 91: ...ess f10 while Press F10 to enter setup is displayed in the lower left corner of the screen 2 Use the arrow keys to select System Configuration Language and then press enter 3 Press f5 or f6 or use the arrow keys to select a language and then press enter to select a language 4 When a confirmation prompt with your preference selected is displayed press enter to save your preference 5 To set your pre...

Page 92: ...ts and then press enter 3 When the Setup Confirmation is displayed press enter to save your preferences 4 To set your preferences and exit the Setup Utility press f10 and then follow the instructions on the screen The Setup Utility default settings are set when you exit the Setup Utility and go into effect when the computer restarts Your password security and language settings are not changed when...

Page 93: ...from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit Exit Discarding Changes and then press enter After the Setup Utility closes the computer restarts in Windows Setup Utility menus The menu tables in this section provide an overview of Setup Utility options Some of the Setup Utility menu items listed in ...

Page 94: ... Set the boot order for USB Floppy ATAPI CD DVD ROM Drive Hard drive USB Diskette on Key USB Hard drive Network adapter Button Sound select models only Enable disable the Quick Launch Button tapping sound Virtualization Technology Enable disable the processor Virtualization Technology Processor C4 State Enable disable the processor C4 sleep state Select To do this Hard Disk Self Test Run a compreh...

Page 95: ...ture Operating not writing to optical disc 0 C to 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft Applicable product safety standards specify thermal...

Page 96: ...nal 46 7 cm 18 40 in Number of colors Up to 16 8 million Contrast ratio 250 1 typical Brightness 180 nits typical Pixel resolution Pitch 0 279 0 279 mm Format 1920 1080 Configuration RGB vertical stripe Backlight Edge lit Character display 80 25 Total power consumption 4 0 W Viewing angle 40 horizontal 120 40 vertical typical ...

Page 97: ...ad including setting Single track 3 ms 3 ms 3 ms Average 13 ms 13 ms 13 ms Maximum 24 ms 24 ms 24 ms Logical blocks 976 809 728 781 446 402 625 127 124 Disc rotational speed 5400 rpm 5400 rpm 7200 rpm and 5400 rpm Operating temperature 5 C to 55 C 41 F to 131 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may diff...

Page 98: ...tting Single track 3 ms 3 ms 3 ms Average 13 ms 13 ms 13 ms Maximum 24 ms 24 ms 24 ms Logical blocks 488 397 168 312 581 808 234 441 648 Disc rotational speed 7200 rpm and 5400 rpm 7200 rpm and 5400 rpm 5400 rpm Operating temperature 5 C to 55 C 41 F to 131 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ...

Page 99: ... single and multiple sessions CD Extra CD R CD RW and CD TEXT DVD RAM Ver 2 DVD R DVD R CD R and CD ROM Access time BD DVD Random 230 ms 180 ms Cache buffer 4 5 MB Data transfer rate 2X BD RAM 9 MB sec 8X DVD 2 400 KB sec 16X CD R 2 400 KB sec 16X CD RW 2 400 KB sec Hardware DMA System function DMA0 Not applicable DMA1 Not applicable DMA2 Not applicable DMA3 Not applicable DMA4 Direct memory acces...

Page 100: ...37 Mobile Intel 4 Series Express Chipset Family IRQ17 High definition audio controller Intel ICH9 Family USB universal host controller 2938 Marvell Yukon 88E8072 PCIE gigabit Ethernet controller IRQ18 Intel ICH9 Family USB universal host controller 2939 Intel ICH9 Family USB universal host controller 2936 IRQ19 Intel ICH9 Family USB2 enhanced controller 293C IRQ20 Intel ICH9 Family USB2 enhanced c...

Page 101: ...061 Motherboard resources 062 Microsoft ACPI compliant embedded controller 063 Motherboard resources 064 Standard 101 102 key or Microsoft Natural Keyboard 065 Motherboard resources 066 Microsoft ACPI compliant embedded controller 067 Motherboard resources 070 Motherboard resources 071 077 System CMOS real time clock 080 Motherboard resources 081 091 Direct memory access controller 092 Motherboard...

Page 102: ...root port3 2944 7000 701F ICH9M E M SATA AHCI controller 7020 703F ICH9 family USB universal host controller 2936 7040 705F ICH9 family USB universal host controller 2935 7060 707F ICH9 family USB universal host controller 2934 7080 709F ICH9 family USB universal host controller 2939 70A0 70BF ICH9 family USB universal host controller 2938 70C0 70DF ICH9 family USB universal host controller 2937 7...

Page 103: ... this section are available in the Screw Kit spare part number 496890 001 Phillips PM2 5 7 0 screw Where used 1 One screw that secures the optical drive to the computer 2 Two screws that secure the switch cover to the computer 3 Two screws that secure the keyboard to the computer Color Quantity Length Thread Head diameter Black 34 7 0 mm 2 5 mm 5 0 mm ...

Page 104: ...Screw listing 7 2 Where used 4 screws that secure the display assembly to the computer Where used 4 screws that secure the display enclosure to the display assembly ...

Page 105: ...Screw listing 7 3 Where used 4 screws that secure the display hinges to the display panel Where used 12 screws that secure the top cover to the base enclosure ...

Page 106: ...Screw listing 7 4 Where used 2 screws that secure the top cover to the base enclosure Where used 3 screws that secure the system board to the base enclosure ...

Page 107: ...at secure the optical drive bracket to the optical drive Where used 1 Two screws that secure the TV tuner module to the system board 2 Two screws that secure the WLAN module to the system board Color Quantity Length Thread Head diameter Black 41 4 0 mm 2 0 mm 4 5 mm ...

Page 108: ...Screw listing 7 6 Where used 4 screws that secure the switch cover to the computer Where used One screw that secures the power button board to the top cover ...

Page 109: ... 2 Four screws that secure the keyboard to the computer 3 One screw that secures the speaker assembly to the computer Where used 2 screws that secure the wireless antenna transceivers to the display enclosure Where used One screw that secures the webcam microphone module to the display panel ...

Page 110: ...8 Where used 4 screws that secure the display hinge cover to the display panel Where used 4 screws that secure the display hinges to the display panel Where used 7 screws that secure the top cover to the base enclosure ...

Page 111: ...Screw listing 7 9 Where used One screw that secures the TouchPad on off button board to the top cover Where used 2 screws that secure the fan to the base enclosure ...

Page 112: ...used 1 One screw that secures the audio infrared board to the base enclosure 2 One screw that secures the USB board to the base enclosure Where used One screw that secures the power connector cable bracket to the base enclosure ...

Page 113: ...ptive screws that secure the hard drive cover to the computer screws are secured by C clips 2 One captive screw that secures the WLAN module compartment cover to the computer screw is secured by a C clip Color Quantity Length Thread Head diameter Black 6 6 0 mm 2 5 mm 5 0 mm ...

Page 114: ...rew listing 7 12 Phillips PM3 0 4 0 screw Where used 4 screws that secure the hard drive left and right brackets to the hard drive Color Quantity Length Thread Head diameter Silver 4 4 0 mm 3 0 mm 5 0 mm ...

Page 115: ...Screw listing 7 13 Phillips PM2 5 5 0 broadhead screw Where used 3 screws that secure the subwoofer to the base enclosure Color Quantity Length Thread Head diameter Silver 3 5 0 mm 2 5 mm 8 0 mm ...

Page 116: ...illips PM2 5 1 1 0 captive screw Where used 4 captive screws that secure the fan heat sink assembly to the system board screws are secured by O rings Color Quantity Length Thread Head diameter Silver 4 11 0 mm 2 5 mm 6 0 mm ...

Page 117: ...hillips PM2 5 5 0 captive screw Where used 2 captive screws that secure the fan heat sink assembly to the system board screws are secured by O rings Color Quantity Length Thread Head diameter Silver 2 5 0 mm 2 5 mm 5 0 mm ...

Page 118: ... experience system failure or instability Recovery Manager works from a dedicated recovery partition select models only on the hard drive or from recovery discs you create If your computer includes a solid state drive SSD you may not have a recovery partition Recovery discs have been included for computers that do not have a partition Use these discs to recover your operating system and software T...

Page 119: ...d basis Set reminders to back up your information periodically Before the computer is repaired or restored Before you add or modify hardware or software Backup suggestions Create a set of recovery discs using Recovery Manager Create system restore points using the Window System Restore feature and periodically copy them to disc Store personal files in the Documents folder and back up this folder p...

Page 120: ...em is performing optimally If you revert to a restore point and then change your mind you can reverse the restoration Create a system restore point 1 Select Start Control Panel System and Maintenance System 2 In the left pane click System Protection 3 Click the System Protection tab 4 Under Automatic restore points select the disk for which you want to create a restore point 5 Click Create The Sys...

Page 121: ...s Web site or reinstalled from the disc provided by the manufacturer Recovering from the recovery discs To restore the system from the recovery discs 1 Back up all personal files 2 Insert the first recovery disc into the optical drive and restart the computer 3 Follow the on screen instructions Recovering from the dedicated recovery partition select models only If your computer includes a solid st...

Page 122: ...Connector pin assignments 9 1 9 Connector pin assignments 1394 Audio in microphone Pin Signal 1 TPB 2 TPB 3 TPA 4 TPA Pin Signal 1 Audio signal in 2 Audio signal in 3 Ground ...

Page 123: ...dio out left channel 2 Audio out right channel 3 Ground Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog 9 5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock ...

Page 124: ...ield 3 TDMS data 2 4 TDMS data 1 5 TDMS data 1 shield 6 TDMS data 1 shield 7 TDMS data 0 8 TDMS data 0 shield 9 TDMS data 0 10 TDMS clock 11 TDMS data clock shield 12 TDMS data clock 13 Consumer electronics control 14 Not connected 15 Display data channel DDC clock 16 DDC data 17 Ground 18 5V Power 19 Hot plug detect ...

Page 125: ...Connector pin assignments 9 4 RJ 45 network Universal Serial Bus Pin Signal 1 Transmit 2 Transmit 3 Receive 4 Unused 5 Unused 6 Receive 7 Unused 8 Unused Pin Signal 1 5 VDC 2 Data 3 Data 4 Ground ...

Page 126: ...all countries and regions The requirements listed below are applicable to all countries and regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum curre...

Page 127: ...ent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole groundin...

Page 128: ... remove these components handle them carefully Materials disposal This HP product contains mercury in the backlight in the display assembly that might require special handling at end of life Disposal of mercury may be regulated because of environmental considerations For disposal or recycling information contact your local authorities or see the Electronic Industries Alliance EIA Web site at http ...

Page 129: ...move all screw covers 1 and screws 2 that secure the display bezel to the display assembly 2 Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 3 ...

Page 130: ...ve the inverter 2 5 Remove all screws 1 that secure the display panel assembly to the display enclosure 6 Remove the display panel assembly 2 from the display enclosure 7 Turn the display panel assembly upside down 8 Remove all screws that secure the display panel frame to the display panel ...

Page 131: ...move the display panel frame 2 from the display panel 11 Remove the screws 1 that secure the backlight cover to the display panel 12 Lift the top edge of the backlight cover 2 and swing it outward 13 Remove the backlight cover 14 Turn the display panel right side up 15 Remove the backlight cables 1 from the clip 2 in the display panel ...

Page 132: ...ove the backlight frame from the display panel ÅWARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury 18 Remove the backlight from the backlight frame ...

Page 133: ...l 20 Remove the screws 2 that secure the LCD panel to the display rear panel 21 Release the LCD panel 3 from the display rear panel 22 Release the tape 4 that secures the LCD panel to the display rear panel 23 Remove the LCD panel 24 Recycle the LCD panel and backlight ...

Page 134: ...3 Bluetooth module cable removal 4 28 spare part number 3 3 3 12 4 28 Blu ray ROM DVD RW SuperMulti DL Drive precautions 4 2 removal 4 9 spare part numbers 3 6 3 14 4 9 specifications 6 5 boot options 5 4 boot order 5 4 bottom components 2 9 button components 2 2 button sound 5 4 buttons media 2 2 next fast forward 2 2 optical drive 2 2 play pause 2 2 power 2 2 previous rewind 2 2 stop 2 2 TouchPa...

Page 135: ...lay switch 2 1 displaying system information 5 2 docking product description 1 4 drive light 2 5 drives boot order 5 4 E electrostatic discharge 4 2 eSATA USB port 2 8 esc key 2 4 Ethernet product description 1 3 expansion port 3 2 8 ExpressCard slot 2 8 ExpressCard slot bezel illustrated 3 9 external media card product description 1 3 external monitor port connector pinout 9 2 location 2 8 F fan ...

Page 136: ... 3 14 4 15 memory product description 1 1 microphone locations 2 1 product description 1 2 microphone jack connector pinout 9 1 location 2 7 miscellaneous parts spare part numbers 3 10 model name 3 1 4 6 modem product description 1 3 monitor port connector pinout 9 2 location 2 8 mouse spare part number 3 10 3 11 N navigating in the Setup Utility 5 1 network jack connector pinout 9 4 location 2 8 ...

Page 137: ...store points 8 3 restoring default settings in the Setup Utility 5 2 right side components 2 7 RJ 45 jack connector pinout 9 4 location 2 8 RTC battery removal 4 14 spare part number 3 5 3 11 4 14 Rubber Feet Kit spare part number 3 4 3 13 S Screw Kit contents 3 10 spare part number 3 10 3 13 screw listing 7 1 secondary hard drive self test 5 4 security cable slot 2 8 Security menu Setup Utility 5...

Page 138: ...cable jack 2 7 TV tuner external antenna cable spare part numbers 3 6 3 11 TV tuner module removal 4 13 spare part numbers 3 6 3 11 4 13 TV tuner module cable removal 4 53 TV tuner product description 1 3 U Universal Serial Bus USB board removal 4 51 spare part number 3 4 3 13 4 51 Universal Serial Bus USB port connector pinout 9 4 location 2 7 2 8 unknown password 4 5 V vent 2 8 2 9 volume down l...