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The computer does not detect the optical drive

If the computer does not detect the optical drive, use Device Manager to troubleshoot the device and
then update, uninstall, or disable the device driver:

1.

Remove any discs from the optical drive.

2.

Select 

Start

 

>

 

Control Panel

 

>

 

System and Maintenance

 

>

 

Device Manager

. If prompted by

User Account Control, click 

Continue

.

3.

In the Device Manager window, click the plus sign (+) next to 

DVD/CD-ROM drives

, unless a minus

sign (-) is already showing. Look for an optical drive listing.

4.

Right-click the optical drive listing to perform the following tasks:

Update the driver.

Disable the device.

Uninstall the device.

Scan for hardware changes. Windows scans your system for installed hardware and installs
any required drivers.

Click 

Properties

 to see if the device is working properly:

Click 

Troubleshoot

 to fix problems.

Click the 

Driver

 tab to update, disable, or uninstall drivers for this device.

NOTE:

You can click the 

Roll Back Driver

 option if the device fails after updating the

driver. This option rolls back to the previously installed driver.

30

Chapter 7   Troubleshooting

Summary of Contents for HDX X16-1000 - Premium Notebook PC

Page 1: ...Multimedia User Guide ...

Page 2: ...vices are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition August 2008 Document Part Number 487230 001 Product notice This user guide describes features that are common to most models Some ...

Page 3: ...io Connecting external audio devices 10 Checking your audio functions 11 4 Video Connecting an external monitor or projector 13 Connecting an HDMI device 14 Configuring the audio using HDMI 14 Determining the type of graphics card installed on your computer 14 Setting HDMI as the default audio playback device 15 Watching TV select models only 16 5 Optical drive Identifying the installed optical dr...

Page 4: ...ay 31 A disc does not play automatically 32 A DVD movie stops skips or plays erratically 32 A DVD movie is not visible on an external display 33 The process of burning a disc does not begin or it stops before completion 33 A DVD playing in Windows Media Player produces no sound or display 33 A device driver must be reinstalled 34 Obtaining Microsoft device drivers 34 Obtaining HP device drivers 34...

Page 5: ...ng to music Integrated microphone for recording your own audio Integrated webcam that allows you to capture and share video Preinstalled multimedia software that allows you to play and manage your music movies and pictures Multimedia buttons and hotkeys that provide fast access to multimedia tasks NOTE Your computer may not include all of the components listed The following sections explain how to...

Page 6: ...roll zone Adjusts treble or bass level in the audio Select treble or bass by pressing the treble bass button To decrease the treble bass level slide your finger to the left or press and hold the minus sign You can also tap the minus sign To increase the treble bass level slide your finger to the right or press and hold the plus sign You can also tap the plus sign 7 Volume scroll zone Adjusts speak...

Page 7: ...ce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices NOTE When a device is connected to the headphone jack the computer speakers are disabled 11 Audio in microphone jack Connects an optional computer headset microphone stereo array microphone or monaural micropho...

Page 8: ... To increase the treble or bass level select treble or bass by pressing the treble bass button 4 and then slide your finger across the treble bass scroll zone from left to right or press and hold the treble bass plus sign 6 You can also tap the plus sign Windows volume control a Click the Volume icon in the notification area at the far right of the taskbar b Increase or decrease the volume by movi...

Page 9: ...lume control Volume can also be adjusted within some programs Using the media activity functions The media activity buttons and the media activity hotkeys control the play of an audio CD or a DVD that is inserted into the optical drive Using the media activity functions 5 ...

Page 10: ...t forward button 4 Previous rewind button Disc status Button Function Playing Previous rewind button Plays a previous track or chapter Playing fn previous rewind button Rewinds the playback Stop button Disc status Button Function Playing Stop button Stops the playback Play pause button Disc status Button Function Not playing Play pause button Plays the disc Playing Play pause button Pauses the pla...

Page 11: ...the fn key 1 and a function key 2 When an audio CD or a DVD is not playing press fn f9 3 to play the disc When an audio CD or a DVD is playing use the following hotkeys To pause or resume playing the disc press fn f9 3 To stop the disc press fn f10 4 To play the previous track of an audio CD or the previous chapter of a DVD press fn f11 5 To play the next track of an audio CD or the next chapter o...

Page 12: ...rt includes the following features Internet TV With an Internet connection play classic oldies choose from a range of TV shows and channels and watch the HP TV channel streamed in full screen Playlist upload support Upload your MediaSmart photo playlists to Internet photo albums such as Snapfish Upload your MediaSmart video playlists to YouTube Export your MediaSmart playlist to the CyberLink DVD ...

Page 13: ...nstalling multimedia software from a disc To install any multimedia software from a CD or DVD follow these steps 1 Insert the disc into the optical drive 2 When the installation wizard opens follow the on screen instructions 3 Restart the computer if you are prompted to do so NOTE For details about using software included with the computer refer to the software manufacturer s instructions which ma...

Page 14: ...sonal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To connect external devices such as external speakers headphones or a microphone refer to the information provided with the device For best results remember the following tips Be sure that the device cable is securely connected ...

Page 15: ...ck the record functions of the computer follow these steps 1 Select Start All Programs Accessories Sound Recorder 2 Click Start Recording and speak into the microphone Save the file to your desktop 3 Open Windows Media Player or MediaSmart and play back the sound NOTE For best results when recording speak directly into the microphone and record sound in a setting free of background noise To confir...

Page 16: ...u to use a variety of video features Watch movies Play games over the Internet Edit pictures and video and create presentations Connect external video devices Watch TV including high definition TV select models only 12 Chapter 4 Video ...

Page 17: ...mputer To connect a display device connect the device cable to the external monitor port NOTE If a properly connected external display device does not display an image press fn f4 to transfer the image to the device Repeatedly pressing fn f4 alternates the screen image between the computer display and the device Connecting an external monitor or projector 13 ...

Page 18: ...audio device to the HDMI port 1 Connect one end of the HDMI cable to the HDMI port on the computer 2 Connect the other end of the cable to the video device according to the device manufacturer s instructions 3 Press fn f4 on the computer to switch the image between the display devices connected to the computer Configuring the audio using HDMI For best results connect an audio or video device such ...

Page 19: ... running utilities or changing Windows settings Refer to Help and Support for more information 3 Click the plus sign next to Display adapters Setting HDMI as the default audio playback device 1 Select Start Control Panel Hardware and Sound Sound icon 2 On the Playback tab several display choices are displayed Choose the option that includes HDMI and then click Set Default 3 Click OK 4 Start MediaS...

Page 20: ...l regions and may also require additional hardware or services such as a high speed Internet connection The MediaSmart TV mode supports the following options Slingbox select models only Plays current TV broadcasts from your home TV and enables you to watch them remotely EPG Displays the EPG electronic program guide Live TV Plays live TV broadcasts Recorded TV Displays programs recorded from the TV...

Page 21: ...The recorded program begins to play in the preview window 4 To watch in full screen format press the right arrow to move the cursor to the preview window and then press the OK button For more information on using MediaSmart select to Start Help and Support Watching TV select models only 17 ...

Page 22: ...ll the devices installed on your computer including your optical drive You may have one of the following types of drives DVD RW SuperMulti Double Layer DL Lightscribe Drive NOTE Double layer discs can store more data than single layer discs However double layer discs burned with this drive may not be compatible with many existing single layer DVD drives and players Blu ray Disc BD R RE SuperMulti ...

Page 23: ...rted by your computer The listed drives are not necessarily all of the supported optical drives Some optical drives can also write to optical discs as described in the following table Optical drive type Write to CD RW Write to DVD RW R Write to DVD R DL Write label to LightScribe CD or DVD RW R Write to BD R RE DVD RW SuperMulti DL LightScribe Drive Yes Yes Yes Yes No BD R RE SuperMulti Drive Yes ...

Page 24: ... fully accessible tilt the disc carefully to position it over the spindle 5 Gently press the disc 3 down onto the tray spindle until the disc snaps into place 6 Close the disc tray If you have not yet configured AutoPlay as described in the following section an AutoPlay dialog box opens It prompts you to select how you want to use the media content NOTE For best results be sure that your AC adapte...

Page 25: ...ally 2 Confirm that the Use AutoPlay for all media and devices check box is selected 3 Click Choose a default and then select one of the available options for each media type listed 4 Click Save NOTE For more information about AutoPlay refer to Help and Support Configuring AutoPlay 21 ...

Page 26: ...aining is displayed on the DVD Region tab To change settings through the operating system 1 Select Start Computer System properties 2 In the left pane click Device Manager NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows sett...

Page 27: ...ng on battery power Before writing to a disc close all open programs except the disc software you are using Do not copy directly from a source disc to a destination disc or from a network drive to a destination disc Save the information to your hard drive and then burn from your hard drive to the destination disc Do not use the computer keyboard or move the computer while the computer is writing t...

Page 28: ...D or DVD that cannot be changed DVD players used in home systems usually do not support all DVD formats Refer to the user guide that came with your DVD player for a list of supported formats An MP3 file uses less space than other music file formats and the process for creating an MP3 disc is the same as the process for creating a data file MP3 files can be played only on MP3 players or on computer...

Page 29: ... 2 Remove the disc 3 from the tray by gently pressing down on the spindle while lifting the outer edges of the disc Hold the disc by the edges to avoid touching the flat surfaces NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 3 Close the disc tray and place the disc in a protective case Removing an optical disc CD DVD or BD 25 ...

Page 30: ...les you to experiment with the following features Video Record and play back webcam video You can also e mail or upload video to YouTube using the icon on the software interface Streaming video When you open your instant message program YouCam displays a floating toolbar that lets you add graphic effects Special effects Add frames filters and emoticons to your snapshots and video Snapshots Take si...

Page 31: ...ltimedia files to someone on another LAN or outside your network firewall temporarily disable the firewall perform the task you want to perform and then reenable the firewall To permanently resolve the problem reconfigure the firewall as necessary and adjust the policies and settings of other intrusion detection systems Whenever possible place bright light sources behind the webcam and out of the ...

Page 32: ...is distinct from saturation which measures the intensity of the hue Saturation Controls the strength of color in the final image A higher saturation setting creates a bolder image a lower saturation setting creates a more subtle image Sharpness Controls the definition of edges in an image A higher sharpness setting creates a more defined image a lower sharpness setting creates a softer image Gamma...

Page 33: ...aper clip until the tray is released and then pull out the tray 2 until it stops 3 Remove the disc 3 from the tray by gently pressing down on the spindle while lifting the outer edges of the disc Hold the disc by the edges and avoid touching the flat surfaces NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 4 Close the disc tray and place the disc in a protective c...

Page 34: ...nus sign is already showing Look for an optical drive listing 4 Right click the optical drive listing to perform the following tasks Update the driver Disable the device Uninstall the device Scan for hardware changes Windows scans your system for installed hardware and installs any required drivers Click Properties to see if the device is working properly Click Troubleshoot to fix problems Click t...

Page 35: ...r you click No the computer may behave in either of the following ways Playback may resume or The playback window in the multimedia program may close To return to playing the disc click the Play button in your multimedia program to restart the disc In rare cases you may need to exit the program and then restart it Increase system resources Turn off external devices such as printers and scanners Th...

Page 36: ...serted into the optical drive A DVD movie stops skips or plays erratically Clean the disc Conserve system resources by trying the following suggestions Log off the Internet Change the color properties of the desktop 1 Right click anywhere on the desktop except on an icon and then select Personalize Display Settings 2 Set Colors to Medium 16 bit Disconnect external devices such as a printer scanner...

Page 37: ...s not begin or it stops before completion Be sure that all other programs are closed Turn off Sleep mode and Hibernation Be sure that you are using the right kind of disc for your drive See your user guides for more information about disc types Be sure that the disc is inserted properly Select a slower write speed and try again If you are copying a disc save the information on the source disc to y...

Page 38: ...tart 7 Reopen Device Manager if necessary and then verify that the drivers are once again listed 8 Try to use your device If uninstalling and reinstalling the default device drivers does not correct the problem you may need to update your drivers using the procedures in the following section Obtaining Microsoft device drivers You can obtain the latest Windows device drivers by using Microsoft Upda...

Page 39: ... 3 Click Next to immediately check for HP software updates To use the HP Web site 1 Open your Internet browser and go to http www hp com support 2 Select your country or region 3 Click the option for software and driver downloads and then type your computer model number in the product box 4 Press enter and then follow the on screen instructions A device driver must be reinstalled 35 ...

Page 40: ...3 external audio devices connecting 10 external monitor port 13 H HDMI configuring 14 connecting 14 HDMI port 14 headphone audio out jacks 3 headphones 3 high definition devices connecting 14 I internal digital dual array microphones identifying 2 issues resolving 29 J jacks audio in microphone 3 audio out headphone 3 TV antenna cable 3 M media activity buttons 6 media activity hotkeys 7 MediaSmar...

Page 41: ...vers 34 Microsoft drivers 34 optical disc tray 29 optical drive detection 30 TV antenna cable jack identifying 3 TV watching 16 V video using 12 volume mute button 4 volume scroll zone 4 volume adjusting 4 W watching TV 16 webcam 2 webcam light 2 webcam properties adjusting 28 webcam tips 27 webcam using 26 Index 37 ...

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