HP HP Chromebook, Maintenance And Service Manual

Page 1: ...HP Chromebook and HP Chromebook 11 G5 Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...ange without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition July 2016 Document Part Number 854544 001 Product notice This guide...

Page 3: ... another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Info...

Page 4: ...iv Safety warning notice ...

Page 5: ... 4 Removal and replacement preliminary requirements 18 Tools required 18 Service considerations 18 Plastic parts 18 Cables and connectors 18 Drive handling 19 Grounding guidelines 20 Electrostatic discharge damage 20 Packaging and transporting guidelines 21 Workstation guidelines 21 5 Removal and replacement procedures 23 Component replacement procedures 23 Computer feet 23 Keyboard top cover 24 W...

Page 6: ...3 Heat sink 35 Display assembly 37 Power connector and cable 43 6 Specifications 45 7 Power cord set requirements 46 Requirements for all countries 46 Requirements for specific countries and regions 47 8 Recycling 49 Index 50 vi ...

Page 7: ...9 aspect ratio typical brightness 220 nits eDP touch solution with Gorilla Glass NBT multi touch enabled Memory Supports up to 4096 MB maximum on board system memory LPDDR3 1600 single channel LPDDR3 1866 downgraded to LPDDR3 1600 2048 MB 8 GB 128 M x 32 x 2 x 2 pcs and 4096 MB 8 GB 128 M x 32 x 2 x 4 pcs Storage Supports 16 GB 32 GB for HP Chromebook 11 G5 embedded MultiMedia Controller eMMC Audi...

Page 8: ...le keyboard ash gray Touchpad requirements Clickpad with image sensor Multitouch gestures enabled Taps enabled as default Power requirements Supports a 2 cell 43 7 Wh polymer battery Supports a 65 W HP Smart AC adapter non PFC EM 4 5 mm and 45 W HP Smart AC adapter non PFC RC 4 5 mm AC adapter Operating system Preinstalled Google Chrome operating system Serviceability End user replaceable parts AC...

Page 9: ...rt 2 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed High Definition Multimedia Interface HDMI device 3 MicroSD card reader Reads optional memory cards that store manage share or access information 4 AC adapter and battery light White The AC adapter is connected and the battery is charged Amber The ...

Page 10: ...o out headphone Audio in microphone combo jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional standalone devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset NOTE When a device is connected to the j...

Page 11: ... 4 HD camera Record video and capture still photographs in HD resolution The antennas and sensors are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas and sensors free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region The posi...

Page 12: ...Top TouchPad Component Description TouchPad Reads your finger gestures to move the pointer or activate items on the screen 6 Chapter 2 External component identification ...

Page 13: ...y to exit Sleep When the computer is on and you want to lock the screen press the button until you see the sign in screen appear Pressing the power button during screen lock mode turns off the computer When the computer is on and you want to turn it off press and hold the button to lock the screen and then continue to press the button until the computer powers off Top 7 ...

Page 14: ...computer Service label Provides important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support Your service label will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your ...

Page 15: ...oduct number 3 Serial number 4 Warranty period Regulatory label s Provide s regulatory information about the computer Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use Labels 9 ...

Page 16: ...improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions 10 Chapter 3 Illustrated parts catalog ...

Page 17: ...Computer major components Computer major components 11 ...

Page 18: ...in Germany 900818 041 For use in Italy 900818 061 For use in the Netherlands 900818 B31 For use in Russia 900818 251 For use in Romania 900818 271 For use in Spain 900818 071 For use in Switzerland 900818 BG1 For use in the United Kingdom 900818 031 For use in the United States 900818 001 For use with HP Chromebook 11 G5 models only For use in the Czech Republic and Slovenia 900818 FL1 For use in ...

Page 19: ...cement thermal material 900040 001 9 Speaker Kit includes left and right speakers and cables 900817 001 10 Battery 2 cell 43 7 Wh long life includes cable for use with HP Chromebook 11 G5 models only 855701 001 2 cell 43 7 Wh 5 68ah LI DRO2043XL PL includes cable 859357 855 11 Power connector with cable 808155 013 12 Base enclosure For use with HP Chromebook 11 G5 models only 901284 001 For use wi...

Page 20: ... definition HD 1366 768 UWVA white light emitting diode WLED HU slim 3 6 mm 16 9 aspect ratio typical brightness 220 nits eDP touch for use with HP Chromebook 11 G5 models only 901252 001 11 6 in HD 1366 768 UWVA WLED touch flat 3 0 mm 16 9 aspect ratio typical brightness 220 nits eDP touch solution with Gorilla Glass NBT multi touch enabled for use with HP Chromebook models only 906629 001 3 Disp...

Page 21: ...12 001 Display panel cable touch screen for use with HP Chromebook models only 906717 001 8 Display enclosure includes rubber padding and shielding For use with HP Chromebook 11 G5 non touch screen models only 901788 001 For use with HP Chromebook non touch screen models only 900796 001 For use with HP Chromebook touch screen models only 906716 001 Display assembly subcomponents 15 ...

Page 22: ...34734 001 Power cord Some cords are offered in different lengths The 1 8 m 5 ft 10 inch cord part numbers end with 001 The 1 0 m 3 ft 3 inch cord part numbers end with whichever number is designated for that country For use with HP Chromebook and HP Chromebook 11 G5 models For use in Australia 213356 001 213356 008 For use in Denmark 213353 008 For use in Europe 213350 001 213350 009 For use in Sw...

Page 23: ...rs 4 rubber feet and 2 rubber screw covers For use with HP Chromebook 11 G5 models only 901282 001 For use with HP Chromebook models only 900802 001 Screw Kit For use with HP Chromebook 11 G5 models only 901283 001 For use with HP Chromebook models only 900805 001 Miscellaneous parts 17 ...

Page 24: ...stic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tensi...

Page 25: ... avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing drive place it in a static proof bag Avoid exposing a drive to products...

Page 26: ...s Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows h...

Page 27: ... to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use cond...

Page 28: ... the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive computerop workstations with ground cords of one megohm resistance Static dissi...

Page 29: ...ake special note of each screw size and location during removal and replacement Computer feet The computer feet are included in the Rubber Kit available using spare part number 901292 001 for HP Chromebook 11 G5 models and 900802 001 for HP Chromebook models Before replacing the computer feet follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation...

Page 30: ... in the United Kingdom 900818 031 For use in the United States 900818 001 For use in Romania 900818 271 For use in Denmark Finland and Norway 900818 DH1 For use with HP Chromebook 11 G5 models only For use in the Czech Republic and Slovenia 900818 FL1 For use in Israel 900818 BB1 For use in Japan 900818 291 For use in Saudi Arabia 900818 171 For use in Thailand 900818 281 For use in Taiwan 900818 ...

Page 31: ... 5 Use a prying tool to disengage the top cover and base plastic Start from the rear 1 of the keyboard top cover until it separates from the back edge of the base enclosure 6 Lift the middle 2 and right sides of the keyboard top cover until they separate from the base enclosure 7 Lift the keyboard top cover 3 until the battery TouchPad and keyboard cables are accessible Component replacement proce...

Page 32: ... system board 9 Remove the keyboard top cover NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the keyboard top cover is removed Thermal paste is used on the processor 1 and the heat sink section 2 that services it Reverse this procedure to install the keyboard top cover 26 Chapter 5 Removal and replacement procedures...

Page 33: ...llow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the c...

Page 34: ...ected to the terminal on the WLAN module a protective sleeve must be installed on the antenna connector as shown in the following illustration Reverse this procedure to install the WLAN module Hall sensor board Description Spare part number Hall sensor board 900815 001 28 Chapter 5 Removal and replacement procedures ...

Page 35: ... board 1 Disconnect the Hall sensor board 1 cable from the system board 2 Remove the screw holding the Hall sensor board 2 to the base enclosure 3 Lift the Hall sensor board and cable 3 from the base enclosure 4 Remove the Hall sensor board Reverse this procedure to install the Hall sensor board Connector board and cable Description Spare part number Connector board includes SD card reader and SIM...

Page 36: ...everse this procedure to install the connector board and cable Battery Description Spare part number Battery 2 cell 43 Wh 3 25 AHr Li ion LongLife PL includes cable for use with HP Chromebook 11 G5 models only 855710 001 Battery 2 cell 43 Wh 5 68 AHr Li ion DRO2043XL PL non touch includes cable For use with HP Chromebook models only 859357 855 Before removing the battery follow these steps 1 Turn ...

Page 37: ...oard on page 28 8 Remove the connector board and cable see Connector board and cable on page 29 Remove the battery 1 Release the battery cable ZIF connector from the system board 1 2 Remove the three Phillips screws 2 that secure the battery to the base enclosure 3 Remove the battery 3 Reverse this procedure to install the battery Component replacement procedures 31 ...

Page 38: ...ver see Keyboard top cover on page 24 6 Remove the WLAN module see WLAN module on page 27 7 Remove the Hall sensor board see Hall sensor board on page 28 8 Remove the connector board and cable see Connector board and cable on page 29 9 Remove the battery see Battery on page 30 Remove the speakers 1 Disconnect the speaker ZIF connector from the system board 1 2 Remove the Phillips screw securing th...

Page 39: ...uter by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the computer feet see Computer feet on page 23 5 Remove the keyboard top cover see Keyboard top cover on page 24 6 Remove the WLAN module see WLAN module on page 27 7 Remove the Hall sensor board see Hall sensor board on page 28 8 Remove the connector board and cable see Connector board...

Page 40: ...e 3 from the system board 4 Remove the four Phillips screws 1 that secure the system board to the base enclosure 5 Remove the system board 2 Reverse this procedure to install the system board 34 Chapter 5 Removal and replacement procedures ...

Page 41: ...omputer feet see Computer feet on page 23 5 Remove the keyboard top cover see Keyboard top cover on page 24 6 Remove the WLAN module see WLAN module on page 27 7 Remove the Hall sensor board see Hall sensor board on page 28 8 Remove the connector board and cable see Connector board and cable on page 29 9 Remove the battery see Battery on page 30 10 Remove the speakers see Speakers on page 32 11 Re...

Page 42: ...Reverse this procedure to install the heat sink 36 Chapter 5 Removal and replacement procedures ...

Page 43: ...ve the computer feet see Computer feet on page 23 5 Remove the keyboard top cover see Keyboard top cover on page 24 6 Remove the WLAN module see WLAN module on page 27 7 Remove the Hall sensor board see Hall sensor board on page 28 8 Remove the connector board and cable see Connector board and cable on page 29 9 Remove the battery see Battery on page 30 10 Remove the speakers see Speakers on page ...

Page 44: ...de edges of the top edge 1 the left and right sides 2 and the bottom edge 3 of the display bezel until the bezel disengages from the display enclosure d Remove the display bezel 4 The display bezel is available using spare part number 902764 001 for the HP Chromebook 11 G5 models and 900799 001 for the HP Chromebook models NOTE The camera microphone module can be removed at any time during the dis...

Page 45: ...3 d Remove the camera microphone module The camera microphone module is available using spare part number 756761 037 5 If it is necessary to replace the display panel a Remove the four Phillips screws 1 that secure the display panel to the display enclosure CAUTION Before turning the display panel upside down make sure the work surface is clear of tools screws and any other foreign objects Failure...

Page 46: ...he display panel is available using spare part numbers 762229 007 11 6 in HD AntiGlare 1366 768 SVA LED flat 3 0 mm 901252 001 11 6 in HD 1366 768 UWVA LCD Touch 3 6 mm and 90662 001 11 6 in HD 1366 768 SVA WLED touch flat 3 0 mm 6 If it is necessary to replace the display panel cable a Release the grounding tape 1 that secures the display panel cable to the display enclosure 40 Chapter 5 Removal ...

Page 47: ...splay hinges a Remove the four Phillips broad head screws 1 and the four Phillips screws 2 that secure the display hinges to the display enclosure b Remove the display hinges 3 The display hinges are included in the Display Hinge Kit spare part number 900845 001 and spare part number 901604 001 for touch screen Component replacement procedures 41 ...

Page 48: ...e 2 that secures the wireless antenna cable to the display enclosure near the right hinge c Release the WLAN antenna cables from the clips 3 and routing channel built into the top edge of the display enclosure d Remove the WLAN antenna cables and transceivers 4 The WLAN antenna cables and transceivers are available using spare part number 900806 001 Reverse this procedure to reassemble install the...

Page 49: ... computer feet see Computer feet on page 23 5 Remove the keyboard top cover see Keyboard top cover on page 24 6 Remove the WLAN module see WLAN module on page 27 7 Remove the Hall sensor board see Hall sensor board on page 28 8 Remove the connector board and cable see Connector board and cable on page 29 9 Remove the battery see Battery on page 30 10 Remove the speakers see Speakers on page 32 11 ...

Page 50: ...Reverse this procedure to install the power connector cable 44 Chapter 5 Removal and replacement procedures ...

Page 51: ... F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures 45 ...

Page 52: ...rements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating...

Page 53: ... KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must be ...

Page 54: ... the CCC certification mark 5 The flexible cord must be Type H05VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible cord must be Type HVCTF 3 conductor 1 25 mm conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification...

Page 55: ...e battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 49 ...

Page 56: ...14 display bezel removal 37 spare part numbers 14 38 display cable spare part numbers 15 display enclosure spare part number 15 Display Hinge Kit spare part number 14 41 display panel product description 1 removal 39 spare part numbers 14 40 display panel cable removal 40 spare part numbers 41 drives precautions 19 preventing damage 19 E electrostatic discharge 20 equipment guidelines 22 F feet re...

Page 57: ...ertification labels 9 removal replacement procedures 23 Rubber Kit spare part numbers 13 17 23 38 S Screw Kit spare part number 17 security cable slot identifying 4 sensors product description 1 serial number 8 serial number computer 8 service considerations cables 18 connectors 18 plastic parts 18 service labels locating 8 serviceability product description 2 slots security cable 4 Speaker Kit sp...