Customer self repair
HPE products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater
flexibility in performing defective parts replacement. If during the diagnosis period HPE (or HPE service providers or
service partners) identifies that the repair can be accomplished by the use of a CSR part, HPE will ship that part directly to
you for replacement. There are two categories of CSR parts:
• Mandatory—Parts for which customer self repair is mandatory. If you request HPE to replace these parts, you will be
charged for the travel and labor costs of this service.
• Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If,
however, you require that HPE replace them for you, there may or may not be additional charges, depending on the
type of warranty service designated for your product.
NOTE: Some HPE parts are not designed for customer self repair. In order to satisfy the customer warranty, HPE requires
that an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same day or
four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call
the HPE Technical Support Center and a technician will help you over the telephone. HPE specifies in the materials
shipped with a replacement CSR part whether a defective part must be returned to HPE. In cases where it is required to
return the defective part to HPE, you must ship the defective part back to HPE within a defined period of time, normally
five (5) business days. The defective part must be returned with the associated documentation in the provided shipping
material. Failure to return the defective part may result in HPE billing you for the replacement. With a customer self repair,
HPE will pay all shipping and part return costs and determine the courier/carrier to be used.
For more information about HPE's Customer Self Repair program, contact your local service provider. For the North
American program, refer to the HPE website (
Parts only warranty service
Your HPE Limited Warranty may include a parts only warranty service. Under the terms of parts only warranty service,
HPE will provide replacement parts free of charge.
For parts only warranty service, CSR part replacement is mandatory. If you request HPE to replace these parts, you will be
charged for the travel and labor costs of this service.
Customer self repair
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