Cause
Duplicate records for a device might be created in Insight Online in the following cases:
• Insight RS discovered an incomplete set of details about the device. It discovered the OS and network
information, but did not discover the serial number or product number. When Insight RS rediscovered
the device, it obtains a complete set of information about the device.
• A device has SNMP trap forwarding set to the host server. Insight RS did not discover the device
before the host server received an event.
Action
None. Duplicate records cannot be removed at this time.
Device warranty is incorrectly listed as expired in Insight RS
Symptom
A device with a valid warranty is listed with an expired warranty in Insight RS.
Solution 1
Cause
Invalid information was entered on the
Site Information
page in the Hosting Device Setup Wizard.
Action
Verify that you entered valid information on the
Site Information
page.
Solution 2
Cause
You did not enter a Country/Region in your HPE Passport account.
Action
Update your HPE Passport account to include a Country/Region.
Service events and collections display an incorrect time stamp in the
Insight RS Console
Symptom
There are discrepancies between an event time and the event processed time.
Cause
The time or time zone setting on the monitored device is incorrect.
When you view service events and collections in the Insight RS Console, any displayed time is converted
to the time zone set in the browser. This feature ensures that users can see the event timing using their
local time zone.
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Device warranty is incorrectly listed as expired in Insight RS
