14–8
User’s Guide
Troubleshooting
Microsoft
ActiveSync
cannot locate
my Pocket PC
when
I synchronize.
■
Be sure the device is on and the
charging/communications port on the bottom of the
Pocket PC is connected to the communications port in
the Synchronization cradle.
■
Be sure all cables are securely connected.
■
Remove your Pocket PC from the Synchronization
cradle or disconnect it from the Autosync cable, power
on the unit by pressing the
Power
button, then put it
back in the Synchronization cradle or reconnect it to the
Autosync cable.
■
Reset the device by using the stylus to lightly press the
Reset
button.
■
Check
Connection Settings
in ActiveSync on your
computer to ensure the communications port you are
using is active.
I cannot open
e-mail in the
Inbox after I
restore using
Microsoft
ActiveSync.
Use Microsoft ActiveSync to synchronize your Pocket PC
with your computer. For more information, refer to the
“Synchronizing with Your Computer” section in Chapter 12,
“Using ActiveSync.”
I tried to
synchronize
a workbook
and the file
is unresolved
in Microsoft
ActiveSync.
Pocket Excel does not support all Excel formatting;
therefore, Microsoft ActiveSync cannot synchronize the file.
Problem
Solution
(Continued)
