14–12
User’s Guide
Troubleshooting
Bluetooth
For more information on Bluetooth, refer to Chapter 8, “Using
Bluetooth.”
Problem
Solution
I cannot
discover
another device.
■
Be sure Bluetooth is turned on.
■
Move closer to the device.
■
Be sure you have not limited your ability to see devices.
■
Be sure the device you are attempting to connect to is
on and allows access to being discovered by other
devices.
I can see other
devices, but I
cannot connect
or exchange
data with them.
■
Be sure Bluetooth is turned on.
■
Move closer to the device.
■
Be sure the other device has not restricted your access.
■
Try initiating pairing from the other device. Some
Bluetooth-enabled device can only initiate pairing and
cannot respond to pairing requests from other devices.
Other devices
cannot find or
connect to my
device.
■
Be sure Bluetooth is turned on.
■
Move closer to the device.
■
Be sure you have not restricted other devices from
finding yours.
■
Check your Bluetooth settings to ensure you have
allowed your device to be discovered and others to
connect.
Other devices
do not receive
my correct
business card
information.
■
Be sure you have correctly set up your business card
information in
Bluetooth Settings.
■
Check
Bluetooth Settings
to be sure you have not
restricted this function.
The Pocket PC
cannot find my
Bluetooth-
enabled Mobile
phone.
■
Be sure your mobile phone is in discoverable mode.
■
Contact your mobile phone manufacturer and ask if
there is a firmware upgrade.