Troubleshooting
User’s Guide
12–6
Microsoft
ActiveSync cannot
locate my HP
iPAQ when
I synchronize.
• Be sure the device is on.
• Be sure all cables are securely connected.
• Remove your HP iPAQ from the Universal Desktop Cradle
or disconnect it from the Autosync Cable, power on the
unit by pressing the
Power
button, then put it back in the
synchronization cradle or connect it to the cable.
• Reset the device by using the stylus to lightly press the
Reset
button.
• Check
Connection Settings
in ActiveSync on your
computer to ensure the communications port you are using
is active.
I cannot open
e-mail in the Inbox
after I restore
using Microsoft
ActiveSync.
Use Microsoft ActiveSync to synchronize your HP iPAQ with
your computer. For more information, refer to the
Chapter 3,
“Synchronizing with Your Computer.”
I tried to
synchronize
a workbook
and the file
is unresolved
in Microsoft
ActiveSync.
Pocket Excel does not support all Excel formatting; therefore,
Microsoft ActiveSync cannot synchronize the file.
Problem
Solution
(Continued)
Summary of Contents for iPAQ rx3000 series
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