HP J4367A - UPS R3000 XR, User Manual

Page 1: ...HP UPS R3000 User Guide Part Number 192131 007 December 2009 Seventh Edition ...

Page 2: ...ould be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows and Windows Server are U S registered trademarks of Microsoft Corporation Intended audience This guide is for the person who operates configures maintains and troubleshoots UPSs HP assumes you are qualified in the servicing of high voltag...

Page 3: ...ing the UPS front bezel 19 Connecting the serial communications port 19 Connecting the REPO port 20 Connecting the ground bonding cable 22 Connecting the UPS to utility power 22 Connecting devices to the UPS 23 Connecting the UPS cord retention clips 23 Charging the UPS batteries 24 Starting power to the load 24 Installing the ERM 24 Attaching the ERM front bezel 25 Switching off the ERM circuit b...

Page 4: ...LED and audible alarm troubleshooting 41 UPS is in Auto Bypass mode 42 General alarm condition 42 Bypass is out of range 43 Battery condition 43 UPS is on battery 43 Input voltage is out of range 43 Utility power condition 44 Internal UPS fault condition 44 REPO condition 44 Site wiring condition 44 Overload condition 44 UPS does not start 44 Low battery shutdowns 45 UPS does not provide the expec...

Page 5: ...ommission notice 55 FCC rating label 55 Class A equipment 55 Class B equipment 55 Declaration of conformity for products marked with the FCC logo United States only 56 Modifications 56 Cables 56 Canadian notice Avis Canadien 57 European Union regulatory notice 57 Disposal of waste equipment by users in private households in the European Union 57 Japanese notice 58 BSMI notice 59 Korean notice 59 B...

Page 6: ...ion for loads up to 3000 VA 2700 W To benefit from the latest product enhancements update to the latest versions of UPS firmware and software NOTE To download the latest versions of UPS firmware and software see the HP website http www hp com go rackandpower UPS front panel Item Description 1 Battery compartment 2 Control buttons 3 LED display ...

Page 7: ... On button Powers up the UPS Starting power to the load on page 24 2 Standby button Places the UPS in Standby mode on page 27 3 Test Alarm Reset button Silences UPS alarms Silencing an audible alarm on page 31 Initiates a self test Initiating a self test on page 30 4 Configure button Places the UPS in Configure mode on page 28 ...

Page 8: ...m 3 On Battery 4 Battery Fault 5 Site Wiring Fault 6 Utility 7 Overload 8 76 to 100 load 9 51 to 75 load 10 26 to 50 load 11 0 to 25 load For more information see LED and audible alarm troubleshooting on page 41 HP UPS R3000 models UPS model Description R3000 NA UPS R3000 NA and R3000j JPN rear panel on page 9 Domestic Low voltage Nondetachable NEMA L5 30 plug ...

Page 9: ...3000h NA and R3000h JPN rear panel on page 10 Japanese High voltage Nondetachable NEMA L6 20 plug R3000 INT UPS R3000 INT rear panel on page 11 International High voltage Detachable country specific plug UPS R3000 NA and R3000j JPN rear panel Item Description 1 REPO port 2 ERM connector 3 Serial communications port options slot 4 Load segment 1 two NEMA 5 15 receptacles 5 Load segment 2 two NEMA 5...

Page 10: ... JPN rear panel Item Description 1 REPO port 2 ERM connector 3 Serial communications port options slot 4 Load segment 1 three IEC 320 C13 receptacles 5 Load segment 2 three IEC 320 C13 receptacles 6 Load segment 3 three IEC 320 C13 receptacles 7 Load segment circuit breakers 8 PDU output L6 20 receptacle load segment 1 9 Cord retention clip attachment locations 10 Ground bonding screw 11 Power cor...

Page 11: ... 11 Ground bonding screw REPO port The UPS includes an isolated REPO port When properly wired the REPO feature enables the power at the UPS output receptacles to be switched off from a remote location To use this feature the REPO port must be connected to a remote normally open switch not supplied The REPO switch is used in conjunction with a main disconnect device that removes the AC source from ...

Page 12: ...ut utility present normally initiates a battery start and the UPS assumes the load However if the On button is pressed and a REPO is detected battery start is inhibited and the UPS is not able to assume the load The electronics module fan spins and the General Alarm LED and an audible alarm are active as long as the On button is held To power down the entire network in the event of an emergency th...

Page 13: ...nual material handling 45 kg 100 lb This symbol indicates that the ERM exceeds the recommended weight for one individual to handle safely WARNING To reduce the risk of personal injury or damage to the equipment observe local occupational health and safety requirements and guidelines for manual material handling WARNING To prevent personal injury from earth conductor leakage current Do not operate ...

Page 14: ... equipment nameplate ratings should be used when addressing this concern Reliable earthing Reliable earthing of rack mounted equipment should be maintained Particular attention should be given to supply connections other than direct connections to the branch circuit such as the use of power strips Electrical requirements All models require a dedicated unshared branch circuit suitably rated for the...

Page 15: ...llation The racks are coupled together in multiple rack installations Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason NOTE If preparing the rails for integrated shipping follow the same instructions as in Installing the UPS on page 18 NOTE Mounting hardware for square and round holed racks is included in the UPS kit 1 Loosen...

Page 16: ...Installation 16 2 Insert screws through the rack into the mounting rail and the front of each mounting bracket 3 Install cage nuts or clip nuts into the rear of the rack ...

Page 17: ...Installation 17 4 Insert screws through the mounting rail into the cage nuts or clip nuts 5 Tighten the wing nuts or hex nuts ...

Page 18: ...NING A risk of personal injury or damage to the equipment exists Uneven loading of equipment in the rack might cause the rack to become unstable Install the heavier components first and then continue to populate the rack from the bottom to the top 1 Install the mounting rails Installing the mounting rails on page 14 2 With one person on each side lift the chassis to rail level and slide the chassi...

Page 19: ...necting the serial communications port CAUTION Use only the computer interface cable supplied with the UPS to connect the communications port to the host computer IMPORTANT Power management software requires the communications port to be appropriately cabled to the host computer ...

Page 20: ...erify polarity while connecting the REPO port WARNING To meet the requirements stated in NEC NFPA 70 Articles 645 10 and 645 11 a UPS installed in a computer equipment room must be connected to a REPO circuit IMPORTANT The remote switch must be in the Off open position to enable power to the output receptacles ...

Page 21: ...ecomes disconnected and is reconnected with reversed polarity a REPO is initiated To avoid REPO port disconnect Minimize wire strain while connecting the REPO port Avoid allowing the wires to hang in the rear of the UPS Use tie wraps and tie wrap blocks to secure the wires tightly to the rack and the rear of the UPS For more information about the REPO port see REPO port on page 11 For information ...

Page 22: ...c unit installed The ground bonding screw is provided as an attachment point for conductors Use a ground bonding cable if the rack contains any conductors for the purpose of functional grounding or bonding of ungrounded metal parts The ground bonding cable is not included Connecting the UPS to utility power ...

Page 23: ...erload the UPS Before connecting devices verify that the UPS will not overload by checking that the ratings of the devices do not exceed the UPS capacity If the equipment rating is listed in amps multiply the number of amps by the selected output voltage to determine the VA After verifying that the UPS will not overload depending on your model Connect the device power cords to the output receptacl...

Page 24: ... the first time the UPS is started Installing the ERM Before installing the unit review and adhere to all warnings provided in Precautions on page 13 WARNING A risk of personal injury or damage to the equipment exists Uneven loading of equipment in the rack might cause the rack to become unstable Install the heavier components first and then continue to populate the rack from the bottom to the top...

Page 25: ...ERM circuit breaker WARNING To prevent personal injury from electric shock or damage to the equipment verify that the circuit breaker is in the Off position Connecting the ERM to the UPS NOTE Before connecting an ERM to a UPS remove the label from the ERM connector ...

Page 26: ...o the socket at the rear of the first ERM Up to two ERM units can be connected Switching on the ERM circuit breaker Charging the ERM batteries Connect the UPS to a grounded utility power outlet When the UPS is plugged in the unit automatically enters Standby mode and begins charging the ERM batteries Allow 24 hours for the ERM to fully charge ...

Page 27: ...he batteries but no power is available at the output receptacles The UPS remains in Standby mode until an alternate mode is selected or until utility power is removed For the location of buttons see UPS front panel controls on page 7 For the location of LEDs see UPS front panel LED indicators on page 8 Operate mode In Operate mode Power is available at the UPS receptacles The UPS charges the batte...

Page 28: ...s see UPS front panel LED indicators on page 8 Auto Bypass mode The UPS automatically enters Auto Bypass mode when either of the following conditions occurs The power from the UPS reaches a percentage greater than 110 percent for more than 10 cycles or between 103 percent and 110 percent for more than 2 minutes The UPS electronics module fails or is removed Configuring the UPS NOTE If the UPS firm...

Page 29: ... A flashing green cursor indicates where you are in the configuration process as you scroll through the available settings 2 To change the nominal voltage press the On button to advance the cursor to the LED associated with the appropriate nominal voltage parameter The selected voltage configuration LED flashes 3 Press the Standby button to select the nominal voltage configuration The LED associat...

Page 30: ... 100 General Alarm 110 On Battery 120 Battery Fault 127 Site Wiring Fault R3000h NA R3000h JPN 200 208 General Alarm 220 On Battery 230 Battery Fault 240 Site Wiring Fault R3000 INT 200 208 General Alarm 220 On Battery 230 Battery Fault 240 Site Wiring Fault Initiating a self test To initiate a self test press and hold the Test Alarm Reset button UPS front panel controls on page 7 for three second...

Page 31: ...ate a REPO by closing the REPO contact The General Alarm LED and Utility LED UPS front panel LED indicators on page 8 flash CAUTION If the polarity is reversed while connecting the REPO port the UPS powers up normally 2 Verify proper connection of the REPO port a Power up the UPS Starting power to the load on page 24 b Disconnect the REPO port c Reconnect the REPO port If the polarity is correct t...

Page 32: ...power HP Power Manager Does not require complex management systems which simplifies deployment configuration and management of UPS protected environments Manages a graceful shutdown of attached devices during utility power failures Prioritizes the timing of attached load device shutdowns Shuts down and reboots any UPS and attached load devices based on a user specified schedule Customizes alert ge...

Page 33: ...aintenance 33 Maintenance Removing the UPS front bezel Removing the ERM front bezel Replacing the UPS electronics module This component is hot swappable and can be replaced without powering down the UPS ...

Page 34: ... connector and the Load Bar LED is illuminated 6 Replace the electronics module while holding down the Test Alarm Reset button Do not release the button until the electronics module is firmly seated in the connector and the Load Bar LED is illuminated 7 Replace the screw 8 Replace the option card 9 Reconnect the external cable to the card 10 Verify that the UPS is configured to the proper voltage ...

Page 35: ... the instructions in UPS battery replacement procedure on page 36 Important battery safety information WARNING The unit contains sealed lead acid battery modules To prevent fire or chemical burns Do not attempt to recharge batteries after removal from the unit Do not disassemble crush or puncture the batteries Do not short the external contacts of the batteries Do not immerse the batteries in wate...

Page 36: ... Allow the UPS to charge the batteries for at least 24 hours d Update the battery recharge date label Determining when to replace batteries When the Battery Fault LED illuminates batteries might need to be replaced within 30 to 60 days When a battery alarm sounds initiate a UPS battery self test to verify that battery replacement is required If the Battery Fault LED remains illuminated replace the...

Page 37: ...t one ERM is installed 2 Remove the UPS front bezel Removing the UPS front bezel on page 33 3 Disconnect the battery leads 4 Remove the UPS battery bracket 5 Remove the UPS battery modules To replace the components reverse the removal procedure IMPORTANT Charge the batteries for at least 24 hours before supplying backup power to devices The batteries charge to 90 of their capacity within 4 hours 1...

Page 38: ...ill illuminated see LED and audible alarm troubleshooting on page 41 For the location of buttons see UPS front panel controls on page 7 For the location of LEDs see UPS front panel LED indicators on page 8 Replacing the UPS To remove the UPS 1 Power down all attached load devices 2 Power down the UPS Powering down the UPS on page 31 3 Switch the circuit breaker for any attached ERMs to the Off pos...

Page 39: ...e required to successfully install the converter The driver can be downloaded from the USB Drivers website http www usb drivers com drivers 123 123294 htm To configure a USB port to the COM 1 port on systems that do not have available serial ports 1 Connect the USB to serial converter to the USB port on your system 2 Click Start select Control Panel and then double click System The System Properti...

Page 40: ...selection methods 13 Click OK to close the Advanced screen 14 Click OK to close the Device Manager screen 15 Run the firmware Flash batch file program Follow the instructions provided with the program Reassigning the USB COM ports To reassign a device from COM 1 to another port 1 From the open Device Manager screen locate the USB device that is assigned to COM 1 2 Double click the port name The Po...

Page 41: ...age 28 Flashing red Off Off Off Red Off On 1 beep every 5 seconds Yes General alarm condition UPS is in Auto Bypass mode General alarm condition on page 42 Off Off Off Off Flashin g red Off On 1 beep every 5 seconds Yes Bypass is out of range on page 43 Off Off Flashin g red Off Off Off On 1 beep every 5 seconds Yes Battery test failure Battery condition on page 43 Off Flashin g red Off Off Off Of...

Page 42: ...the log files to obtain specific error information to help identify the problem For more information about the causes of a general fault condition see the HP Power Manager user guide available for download from the HP website http www hp com go rackandpower 2 Verify that no blockage of airflow to the front bezel and rear panel exists 3 If the LED does not turn off replace the electronics module Re...

Page 43: ... equipment If conditions worsen the UPS might switch to battery power Action 1 Check the input voltage and reconfigure the UPS Configuring the UPS on page 28 2 Contact a qualified electrician to verify that the utility power is suitable for the UPS Battery condition Action 1 Install the battery module If the battery module is already installed remove and reinsert the module 2 Allow the UPS batteri...

Page 44: ...cles If the condition occurred while reconnecting a disconnected REPO port then verify the polarity of the REPO connector pins For more information about REPO ports see Connecting the REPO port on page 20 Site wiring condition Action Contact a qualified electrician to be sure that The utility power receptacle is grounded There is a ground wire in the UPS power cord The line and neutral wires are n...

Page 45: ...verload LED UPS front panel controls on page 7 is illuminated remove one or more load devices to reduce the power requirements 2 Power down the UPS Powering down the UPS on page 31 3 Allow the UPS batteries to charge for 24 hours 4 Initiate a self test Initiating a self test on page 30 5 During extended power outages save your work power down the load devices and then power down the UPS Powering d...

Page 46: ...ult setting UPS model Utility voltage frequency Hz Available settings utility voltage VAC Branch circuit rating A Line cord R3000 NA 50 60 100 110 120 127 30 Nondetachable power cord with NEMA L5 30 plug R3000j JPN 50 60 100 110 120 127 30 Nondetachable power cord with NEMA L5 30 plug R3000h NA 50 60 200 208 1 220 230 240 20 Nondetachable power cord with NEMA L6 20 plug R3000h JPN 50 60 200 208 1 ...

Page 47: ... 2 3 x IEC 320 C13 3 3 x IEC 320 C13 R3000 INTL 1 3 x IEC 320 C13 1 x IEC 320 C20 2 3 x IEC 320 C13 3 3 x IEC 320 C13 Power protection specifications UPS model VA Nominal power rating W Nominal voltage setting R3000 NA 2880 2700 100 110 120 127 R3000j JPN 2400 2250 100 110 120 127 R3000h NA JPN 3000 2700 200 220 230 240 R3000 INTL 3000 2700 200 208 220 230 240 Voltage specifications Configuration ...

Page 48: ...High energy 6500 A peak Noise filtering MOVs and line filter for normal and common mode use Battery specifications Feature Specification Type 12 V 5 AH sealed maintenance free rechargeable valve regulated lead acid batteries with a 3 5 year service life at 25 C 77 F Voltage The battery modules have a battery string voltage of 120 V Charging Complete charge takes no more than 24 hours After approxi...

Page 49: ... C 13 F to 131 F Relative humidity 20 to 80 noncondensing Operating altitude Up to 2 000 m 6 600 ft above sea level Nonoperating altitude 15 000 m 49 212 ft above sea level Audible noise Less than 45 dBA normal operation Less than 50 dBA on battery power REPO port specifications The REPO port meets the requirements of NFPA Articles 645 10 and 645 11 for a Disconnecting Means ...

Page 50: ...t number 1 UPS unit NA 407390 001 UPS unit JPN 407392 291 UPS unit HV NA 407391 001 UPS unit HV JPN 407393 391 UPS unit INTL 407395 002 2 X slot serial card 419180 001 3 Electronics module low voltage 407399 001 Electronics module high voltage 407406 001 4 Battery module 407407 001 Mounting rails with screws 419181 001 UPS ERM mounting brackets 407408 001 Cord retention clips 407409 001 Computer i...

Page 51: ...attery modules 2 407407 001 2 ERM unit 407398 001 ERM to UPS cable 407410 001 UPS ERM mounting brackets 407408 001 Mounting rails with screws 419181 001 not shown Hardware options For information on the supported hardware options see the HP website http www hp com go rackandpower ...

Page 52: ...rldwide in English webpage http welcome hp com country us en wwcontact html For HP technical support In the United States for contact options see the Contact HP United States webpage http welcome hp com country us en contact_us html To contact HP by phone o Call 1 800 HP INVENT 1 800 474 6836 This service is available 24 hours a day 7 days a week For continuous quality improvement calls may be rec...

Page 53: ...nly to the original end user and is non transferable o The Guarantee does not include reimbursement for or restoration of any data loss The UPS is either connected directly to an enterprise class PDU which is then connected directly to a server workstation or personal computer or the UPS is connected directly to a server workstation or personal computer Pre Failure Battery Warranty The Pre Failure...

Page 54: ...iods after expiration of the 3 year limited warranty we strongly recommend considering replacing UPSs after a maximum of 5 to 6 years of use to assure full functionality and a safe operating environment This recommendation does not extend or in any way alter the warranty for UPSs which is limited to a time period of 3 years and a coverage as stated in the applicable warranty statement ...

Page 55: ... both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refe...

Page 56: ...ns 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this product contact us by mail or telephone Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 1 800 HP INVENT 1 800 474 6836 For continuous quality improvement calls may be recor...

Page 57: ...ctive 2006 95 EC EMC Directive 2004 108 EC Compliance with these directives implies conformity to applicable harmonized European standards European Norms which are listed on the EU Declaration of Conformity issued by Hewlett Packard for this product or product family This compliance is indicated by the following conformity marking placed on the product This marking is valid for non Telecom product...

Page 58: ...e recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your...

Page 59: ... the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water The battery might explode Batteries battery packs and accumulators should not be disposed of together with the general household waste To forward them to recycling or proper disposal use the public collection system or return them to HP an authorized HP Partn...

Page 60: ...res dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales giveaway or promotion Contact a qualified Taiwanese recycler for proper battery disposal Power cord statement for Japan ...

Page 61: ...tic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance ...

Page 62: ...onal Electrotechnical Commission LED light emitting diode NEC National Electrical Code NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association PDU power distribution unit PFC power factor corrected REPO remote emergency power off UPS uninterruptible power system ...

Page 63: ...t 55 communications port connecting 19 components identification 6 7 9 10 11 configuration of system 28 configuration troubleshooting 45 Configure button location 7 Configure mode 28 Configure Mode On LED location 8 connecting batteries 19 connecting devices to UPS 23 contacting HP 52 cord retention clip locations 9 10 11 cord retention clips connecting 23 D Declaration of Conformity 56 devices co...

Page 64: ... guarantee 53 load segments controlling 32 load segments location 9 10 11 load segments specifications 47 low battery shutdowns 45 low battery warning insufficient 45 M maintenance 33 modes of operation 27 modifications FCC notice 56 mounting rails 14 N nominal voltage configuring 28 O obtaining new batteries 36 On Battery LED location 8 On Battery LED troubleshooting 41 On button location 7 Opera...

Page 65: ...44 Site Wiring Fault LED location 8 Site Wiring Fault LED troubleshooting 41 software 32 spare part numbers 50 51 spares 50 specifications 46 Standby button location 7 Standby mode 27 static electricity 61 storing batteries 36 support 52 supported hardware 51 supported software 32 system configuration settings 28 T Taiwan battery recycling notice 60 technical support 52 telephone numbers 52 temper...