HP jetdirect 250m User Manual Download

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Resolution 1:

Only HP multifunction (MFP or All-in-One) devices can be used for scanning;

check the type of printer attached to the print server.

Resolution 2:

Web Scan has been disabled on the print server that networks the multifunction

printer. Someone with configuration access to the print server should check the configuration of
the

Enable Web Scan

parameter.

●

Email To…

button is missing from the Scan page.

Problem:

I can reach the Scan page but no

Email To…

button appears next to

Scan

Resolution:

Scanning to email has been disabled on the print server that networks the

multifunction printer. Someone with configuration access to the print server should check the
configuration of settings of the

Enable Web Scan-to-email

parameter. Both

Enable Web Scan

and

Scan-to-email

must be set for the

Email To…

button to appear.

●

The

Email To…

button is available but I get an error message.

Problem 1:

The

Email To…

button is available but the operation fails and an error message says

“

To use this feature, Email (SMTP Server) must be specified

”. This means that no outgoing SMTP

mail server was detected as configured for the print server.

Resolution 1:

Someone with configuration access to the print server should configure the e-mail

server, as follows: Click on the

Networking

tab at the top of the embedded web server page. In the

left column of the page (in the

Configuration

list), select

Other Settings

. For the parameter

(SMTP) Server (for outgoing mail)

, specify the e-mail server to be used when any user scans to

email through this networked scanner. Click

[Apply]

Disabling Web Scan and its alternative

You can disable and enable the availability of the web scanning facility in the embedded web server. You
can also disable and enable the alternative to this basic scanning functionality.

The alternative:

The print server may support (depending on installation methods) the full-function

scanning facility residing on individual computers—acquired by installing the client software from the CD
for the HP multifunction (MFP or All-in-One) device. The client user can use that software normally on
printers networked through an HP JetDirect print server, and it probably has more features than the
simple scanning available on the embedded web server through the client user's browser.

Enabling/disabling:

Both alternatives—the print server's support of the full-function client scanning

software and the print server's embedded web server Web Scan facility—are enabled by default and
therefore available to the network clients. Either or both can be disabled (and then enabled again) in the
print server's configuration. Methods for making these configuration changes:

●

The embedded web server's

Networking

configuration facility:

Click on the

Networking

tab at the top of the web page. In the left column of the page (in the

Configuration

list, select

Other Settings

. To assign a parameter setting, enter the desired value and

click

[Apply]

Networking configuration reference

. The parameters are the following:

❍

Enable Web Scan

Enable Scan-to-email

are the parameters used to disable and enable Web Scan, with or without the e-mail
capability, in the print server's embedded web server. Both are enabled by default.

Enable

Web Scan

must be enabled if

Enable Scan-to-email

is enabled.

❍

Enable MFP and AIO software support

is the parameter used to disable and enable the print server's support of the full-function
client scanning software. It is enabled by default.