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Troubleshooting

Troubleshooting

HP VISUALIZE fx6 Configuration and Troubleshooting Guide

If you require any help to configure and use the OpenGL video driver, or you 
have some hardware or software problems, refer to the HP VISUALIZE fx6 
Configuration and Troubleshooting Guide on the HP World Wide Web site:

 

http//www.hp.com/go/kayaksupport

This guide can also be found on the Kayak Drivers CD-ROM (delivered with 
the PC Workstation).

HP VISUALIZE fx6 Diagnostics Utility

A diagnostics utility for the HP VISUALIZE fx6 video controller is 
preinstalled on the hard disk. To run this utility, 

Start/Programs/HP Diagnostics/HP Visualize Diagnostics

The diagnostic utility can also be found on the Kayak Drivers CD-ROM 
(delivered with the PC Workstation) or on the HP World Wide Web site 
(refer to above for the WWW address).

This utility can be used only when Windows NT in VGA mode is running and 
the HP VISUALIZE fx6 OpenGL driver is installed. It provides a good level of 
confidence in the video hardware in situations such as intermittent system 
hangs or unusual graphics behavior on the screen.

NOTE

If you are not in Windows NT VGA mode, reboot the PC workstation, 
selecting Windows NT VGA mode when prompted during the startup 
sequence.

Summary of Contents for Kayak XW04

Page 1: ...ation Guide It will give you an overall description of the hardware and software options that are also available on the HP Kayak XW Series 0480 PC Workstation This document is a self paced familiarization guide containing infor mation that is specific only to the repair of the HP Kayak XW Series 0480 PC Workstation For information on the installation of accessories refer to the paper User s Guide ...

Page 2: ...are on equipment that is not furnished by Hewlett Packard This document contains proprietary information that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company ELSA and GLoria Synergy are registered trademarks of ELSA AG Aachen and or ELSA Inc Santa ...

Page 3: ... Installing and Configuring the HP VISUALIZE fx6 Driver 10 Installing the OpenGL Video Driver 10 Configuring the VISUALIZE fx6 OpenGL Driver 11 Troubleshooting 12 HP VISUALIZE fx6 Configuration and Troubleshooting Guide 12 HP VISUALIZE fx6 Diagnostics Utility 12 Verifying the HP VISUALIZE fx6 AGP Connector 13 Mixing HP VISUALIZE OpenGL Drivers 14 Using HP VISUALIZE fx6 Diagnostic Utility 15 Identi...

Page 4: ...4 English ...

Page 5: ...e mixed with Unbuffered modules Four DIMM sockets supporting 512 MB Registered 100 MHz ECC SDRAM memory modules to a maximum of 2 GB or 64 MB 128 MB or 256 MB unbuffered 100 MHz ECC SDRAM to a maximum of 1 GB Mass Storage All models have seven shelves five front access two 3 inch three 5 inch two internal 3 inch 4 5 GB or 9 1 GB Ultra Wide SCSI Low Profile LP Optional HP FastRAID 2nd generation SC...

Page 6: ...e 2 USB A B connectors 2 serial ports 1 parallel port CD ROM Drive Models include either a 32X speed IDE CD ROM or a CD RW CD ROM Audio All models have an integrated 16 bit hi fi audio processor with music synthesizer and mixer HP MaxiLife Utility available on all models Hardware monitoring utility that monitors system components for example if you are unable to get the system and display working ...

Page 7: ...ation guide contains information that is only specific to the HP VISUALIZE fx6 AGP graphics board This powerful graphics board includes a hardware acceleration for many functions used to generate 3D graphics Typical usage is for CAD CAM applications visual simulation and complex 3D modelling Introduction the HP VISUALIZE fx6 AGP Graphics Board This familiarization guide contains information that i...

Page 8: ...If there is no texture module installed one of these sockets the longer one of the two will contain a terminator The second socket remains empty The video board will not work without a terminator installed NOTE The sockets are concealed beneath a short strengthening bar which should be removed before installing the texture module To install the texture module you must first remove the HP VISUALIZE...

Page 9: ...Do not try to force it when removing it from the connectors but remove it gently If you do encounter any problems check that there isn t anything that could be blocking it for example cables near the rear end of the video board Reinstalling the HP VISUALIZE fx6 Video Board 1 Ensure that any cables near the rear end of the video board are well clear of the AGP and PCI slots 2 Check that the AGP and...

Page 10: ...lett Packard for feature and performance improvements When installing a driver or diagnosing an error you are strongly recommended to check that you have the latest driver version These can be found on the HP World Wide Web site http www hp com go kayaksupport Installing the OpenGL Video Driver Installation of the driver is done through the standard process Display Properties Settings Display Type...

Page 11: ...ialog box then select the application name from the displayed list If the application is not shown select the Compatibility Mode option For further information about advanced configurations refer to the HP VISUALIZE fx6 Configuration and Troubleshooting Guide on the HP World Wide Web site http www hp com go kayaksupport Select the application to be used in the Options tab Contextual help available...

Page 12: ...fx6 video controller is preinstalled on the hard disk To run this utility Start Programs HP Diagnostics HP Visualize Diagnostics The diagnostic utility can also be found on the Kayak Drivers CD ROM delivered with the PC Workstation or on the HP World Wide Web site refer to above for the WWW address This utility can be used only when Windows NT in VGA mode is running and the HP VISUALIZE fx6 OpenGL...

Page 13: ...with the initial startup screen blue If the AGP connector is not properly inserted in the AGP slot the screen goes blank when the display tries to switch to the high resolution controller on the AGP video board During the boot sequence just after the initial Windows NT blue screen the display becomes blank no video signal How can I find out what the problem is If you have just installed the HP VIS...

Page 14: ...00 XX for the HP VISUALIZE fx4 If you do install the incorrect driver you will not receive any error messages during the installation but when the system is rebooted the screen will remain in VGA mode The HP VISUALIZE fx6 and fx4 OpenGL drivers have a similar naming convention Does that mean that they can be mixed No it doesn t Even though the two driver names are similar there is one figure numbe...

Page 15: ...nning under Windows NT in VGA mode If you are in the normal Windows NT mode you will need to reboot the PC workstation and select Windows NT VGA mode during startup The results of each test are displayed as either PASS or FAIL on the right hand side of the HP Visualize Graphics Hardware Diagnostics dialog box A status bar and window informs you which test is being carried out Can I use the MaxiLif...

Page 16: ...64 3301 How can I identify the difference between an HP VISUALIZE fx6 video board and an HP VISUALIZE fx4 on the HP Kayak XW PC Workstations The HP VISUALIZE fx6 video board has the following main hardware differences video board panel strengthening bracket and a support bracket HP VISUALIZE fx4 video board without an installed texture module HP VISUALIZE fx6 video board without an installed textu...

Page 17: ...omatically by the driver when the system is booted b It is not detected automatically You have to select texture memory module from the displayed list in the Display Properties dialog box 3 Which of the following statements about drivers is are correct a The most recent drivers are available on the HP World Wide Web site b There is one standard driver that covers both the HP VISUALIZE fx6 and the ...

Page 18: ...the HP VISUALIZE fx4 video board compatible with the HP VISUALIZE fx6 video board a Yes it is However you will need to obtain the most recent drivers from the HP World Wide Web site b No it isn t Only the 32 MB SDRAM texture memory module D6795A can be used on the HP VISUALIZE fx6 video board c Yes it is However the terminator must be installed in the second socket 7 Before installing or replacing...

Page 19: ...e on the HP World Wide Web site http www hp com go kayaksupport refer to page 10 d Online help is available for the options in the video driver applet refer to page 11 Note The OpenGl drivers for the HP VISUALIZE fx6 and fx4 have a very similar file naming convention However they cannot be mixed and are not compatible refer to page 14 4 What should you do if you have problems b Use the preinstalle...

Page 20: ...ble with the HP VISUALIZE fx4 video board b No it isn t Only the 32 MB SDRAM texture memory module D6795A can be used on the HP VISUALIZE fx6 video board refer to page 10 7 Before installing or replacing a component do I need to use a wrist strap and ESD mat a Yes you do Electrostatic Discharge ESD can damage processors memory hard disk drives accessory boards and other components refer to page 21...

Page 21: ...ve and is easy to recognize from its label Before installing or replacing a component 1 Do not take the new component out of its ESD package before connecting your wrist strap and ESD mat to a suitable earthed point 2 Do not forget to use the ESD package provided with the new part to return the old one The ESD package is conductive and is easy to recognize from its label ...

Page 22: ...Manual Part Number D6796 90901 ...

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