HP LaserJet Pro 300, Reference

Page 1: ...LASERJET PRO 300 COLOR LASERJET PRO 400 COLOR Software Technical Reference M351 M451 ...

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Page 3: ...HP LaserJet Pro 300 color MFP M375 HP LaserJet Pro 400 color MFP M475 Software Technical Reference ...

Page 4: ...n additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Edition 1 3 2012 Trademark Credits Adobe Adobe Photoshop Acrobat and PostScript are trademarks of Adobe Systems Incorporated Corel is a trademark or registered trademark of Corel Corporation or Corel Corporation Limited Intel Core is a trademark of Intel Corporation in the U S and other cou...

Page 5: ...Windows 10 Installation options 10 CD installation and HP Smart Install installation 11 Supported operating systems for Windows 11 Software installation types for Windows 11 Installation for software components from the Web 12 Supported operating systems for Windows 12 Software installation types for Windows 12 HP LaserJet software components for Windows 13 Installer 13 Uninstaller 13 Print driver...

Page 6: ... AutoConfiguration 58 Update Now 60 HP Driver Configuration 61 Continuous export 63 Font support 63 Basic fonts 63 Default fonts 64 HP ePrint 66 HP Update 66 Help Learn Center 67 Toner Cartridge Authentication 68 HP Device Toolbox 69 Status tab 70 Device Status 70 Supplies Status 71 Device Configuration page 72 Network Summary page 73 Reports 73 Color Usage Log 75 Event Log page 75 System tab 76 D...

Page 7: ...ion with HP Smart Install or the CD 93 Perform a custom installation with HP Smart Install or the CD 101 Remove software 109 Use the HP Uninstall utility to remove the product software 109 Use the software CD to remove the product software 111 Remove the print driver by using the Windows Add or Remove Programs feature 114 Uninstall the print driver by using the Server Properties feature 116 3 Mac ...

Page 8: ...ported print drivers for Mac 131 Priority for print settings for Mac 131 Install the Mac printing system software 132 General installation for Mac operating systems 132 Detailed Mac installation 133 Setup instructions 142 Set up a printer with a Mac 142 Troubleshoot the product setup 143 Remove the printing system software from Mac operating systems 144 4 Linux and Unix 149 Linux information 150 U...

Page 9: ...between the Citrix and HP UPDs 169 HP and Citrix UPD recommendations 170 Known limitation of the UPD when used for auto created printers or redirected printers with client printers that are directly attached 170 Client printer settings not reflected in auto created printers 170 Print troubleshooting 171 Print quality troubleshooting tools 171 Repetitive image defects ruler 171 Calibrate the produc...

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Page 11: ...2 Page orientation 45 Table 2 3 Automatic discovery and driver configuration through bidirectional communication1 58 Table 2 4 EAC availability in Microsoft Windows and Microsoft Share 59 Table 2 5 EAC availability in Novell Netware environments 60 Table 2 6 Operating systems that support HP Driver Preconfiguration 63 Table 2 7 Default fonts 64 Table 2 8 Network Identification page Text Entities 8...

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Page 13: ...atus tab Device Configuration page 72 Figure 2 19 HP Device Toolbox Status tab Network Summary page 73 Figure 2 20 HP Device Toolbox Status tab Reports page 74 Figure 2 21 HP Device Toolbox Status tab Color Usage Log page 75 Figure 2 22 HP Device Toolbox Status tab Event Log page 75 Figure 2 23 HP Device Toolbox System tab Device Information page 76 Figure 2 24 HP Device Toolbox System tab Paper H...

Page 14: ...nstallation 97 Figure 2 54 Software installation Connect USB screen for wireless connected installation 98 Figure 2 55 Software installation Wireless Network s Found screen for wireless connected installation 99 Figure 2 56 Software installation Wireless Network Setup screen for wireless connected installation 100 Figure 2 57 Software installation Complete screen 100 Figure 2 58 Software installat...

Page 15: ...o off screen 129 Figure 3 16 Additional Settings screen 130 Figure 3 17 Message Center screen 131 Figure 3 18 Mac installation Overview screen 133 Figure 3 19 Mac installation License screen 134 Figure 3 20 Mac installation License pop up 134 Figure 3 21 Mac installation HP ePrint Offer screen 135 Figure 3 22 Mac installation Select Device screen 136 Figure 3 23 Mac installation Installation Type ...

Page 16: ...Figure 5 1 Package Source 158 Figure 5 2 Network Settings 159 Figure 5 3 HP DDU Driver Configuration settings 161 xiv ENWW ...

Page 17: ...1 Document and product basics Purpose and scope Software availability and localization ENWW 1 ...

Page 18: ...mes with the product This STR does not describe drivers that will become available on the Web The following information is included in this STR Descriptions of drivers operating systems and system environments Descriptions of installing and uninstalling the printing system software components For information about the location of information within chapters see the table of contents An index is al...

Page 19: ...cumentation button 2 Click the HP Help and Learn Center button 3 In the HP Help Learn Center screen click the Web Support tab and then select the product model number In box printing system software CD The software CD contains a variety of files for installing the printing system software on the computer This section describes the files that are available on the software CD and provides additional...

Page 20: ...e File designation Arabic AR Arabic ARWW Catalan CA Catalan CAWW Croatian HR Hrvatski HRWW Czech CS Cestina CSWW Danish DA Dansk DAWW Dutch NL Nederlands NLWW English EN English ENWW Finnish FI Suomi FIWW French FR Francais FRWW German DE Deutsch DEWW Greek EL Greek ELWW Hebrew HE Hebrew HEWW Hungarian HU Magyar HUWW Italian IT Italiano ITWW Japanese JA Japanese JAWW Korean KO Korean KOWW Norwegia...

Page 21: ...me File designation Simplified Chinese ZHCN Simplified Chinese ZHCN Slovak SK Slovak SKWW Slovenian SL Slovenian SLWW Spanish ES Espanol ESWW Swedish SV Svenska SVWW Thai TH Thai THWW Traditional Chinese ZHTW Traditional Chinese ZHTW Turkish TR Turkce TRWW ENWW Software availability and localization 5 ...

Page 22: ...t Driver HP PCL 5 Universal Print Driver HP PS Universal Print Driver Arabic Catalan Croatian Czech Danish Dutch English Finnish French German Greek Hebrew Hungarian Italian Japanese Korean Norwegian Polish Portuguese Romanian Russian Simplified Chinese Slovak Slovenian Spanish Swedish Thai Traditional Chinese Turkish 6 Chapter 1 Document and product basics ENWW ...

Page 23: ...tian Czech Danish Dutch English Finnish French German Greek Hebrew Hungarian Italian Japanese Korean Norwegian Polish Portuguese Romanian Russian Simplified Chinese Slovak Slovenian Spanish Swedish Thai Traditional Chinese Turkish 1 Arabic and Hebrew support in English only 2 Catalan support in Spanish only 3 No support for Bulgarian Estonian Japanese Kazakh Lithuanian Latvian Serbian Ukrainian or...

Page 24: ...ce Guide Single Topic Documents Web Install Notes Windows Arabic Bahasa Indonesian Catalan Croatian Czech Danish Dutch English Finnish French German Greek Hebrew Hungarian Italian Japanese Korean Norwegian Polish Portuguese Romanian Russian Slovak Slovenian Spanish Swedish Thai Turkish Simplified Chinese Traditional Chinese 8 Chapter 1 Document and product basics ENWW ...

Page 25: ...c system installers drivers and components see the section that corresponds to that system For information about Mac software see Mac software and utilities on page 117 This section contains information about the following topics Install overview CD installation and HP Smart Install installation Installation for software components from the Web HP LaserJet software components for Windows Detailed ...

Page 26: ...are components HP Device Toolbox HP Help Learn Center HP LaserJet Customer Participation Program HP Printer Status and Alerts Reconfigure your HP Device Uninstall Product Software The installer guides the installation whether you are configuring a direct connected or a network connected product The installer additionally detects hardware and network connections and helps guide the installation For...

Page 27: ...e Pack 2 Windows Server 2003 32 bit Service Pack 3 Windows Server 2008 and 2008 R2 32 bit and 64 bit Software installation types for Windows The product printing system software can be installed in the following ways HP LaserJet Pro 300 color M351 and HP LaserJet Pro 400 color MFP M451 printing system installer Recommended Microsoft Found New Hardware Wizard Plug and Play installation NOTE This op...

Page 28: ... 32 bit Service Pack 3 Windows Server 2008 and 2008 R2 32 bit and 64 bit Software installation types for Windows The product printing system software can be installed in the following ways Microsoft Add Printer utility NOTE This option only installs the print driver Microsoft Found New Hardware Wizard Plug and Play installation NOTE This option is only available if Smart Install is disabled from t...

Page 29: ...ith the product NOTE For additional information about installing the printing system software see the HP LaserJet Pro 300 color M351 and HP LaserJet Pro 400 color MFP M451 Install Notes on the printing system software CD All of the drivers provide access to the paper handling and print quality features HP PCL 6 Print Driver PCL 5 Universal Print Driver and PS Universal Print Driver All of the Wind...

Page 30: ...oduction You can change the print job settings through the product control panel the software program or the print driver Generally for features that are duplicated in more than one location for instance you can select the paper input tray from any of them settings that are established in the software program take precedence over printer driver settings Printer driver settings in turn override pro...

Page 31: ...2 Right click the product icon 3 Click the Printing Preferences item The following Printing Preferences print driver tabs are available Advanced Printing Shortcuts Paper Quality Effects Finishing Color Services Properties driver tabs This set of tabs controls the driver behavior and driver connections To gain access to the Properties tabs follow these steps 1 In Windows Vista Windows XP Windows Se...

Page 32: ...ted control appears Incompatible print settings messages Incompatible print settings constraint messages are unsolicited messages that appear in response to specific print driver selections These messages alert you to selections that are illogical or impossible given the product capabilities or the current settings of other controls NOTE Constraint messages are limited and the underlying software ...

Page 33: ...o resolve the conflicting settings click the Resolve all conflicts for me automatically option and then click the OK button The driver resets the conflicting control back to its previous state If you want to keep the conflicting setting click the I will resolve the conflict myself option and then click the OK button ENWW HP LaserJet software components for Windows 17 ...

Page 34: ...on page 15 Use the Advanced tab to change the layout of printed pages Use this tab to configure special controls that are not commonly used as well as to control features such as collating and font management in the driver although most current software programs support these features in the print dialog box or through the page settings in the software program The following figure shows the Advanc...

Page 35: ...tead of using printer fonts Document Options The Document Options setting contains the following controls Advanced Printing Features Printer Features Layout Options Advanced Printing Features When the Advanced Printing Features setting is Enabled metafile spooling is turned on and Finishing tab options such as Page Order Booklet Layout and Pages per Sheet are available depending on the product Enh...

Page 36: ...tomatic The software determines the best compression method to use Best Quality This option forces the software to use a lossless compression method Lossless means that no data is lost during compression Maximum Compression Where applicable this option requires the software to always use a lossy compression method some data is lost Print Data Optimization When selected this feature allows the prin...

Page 37: ... of paper rather than on individual logical pages Accordingly if you set Pages per Sheet on the Finishing tab to be greater than one the ordering of logical pages on a physical sheet of paper does not change Printing Shortcuts tab features Use defined printing shortcuts Create a custom printing shortcut NOTE The Printing Shortcuts tab is located on the Printing Preferences tab set For information ...

Page 38: ...d printing shortcuts Create a custom printing shortcut Use defined printing shortcuts The Printing Shortcuts tab contains the following pre defined shortcuts General Everyday Printing Factory Defaults Envelopes Cardstock Heavy Labels Transparencies EcoSMART Settings 22 Chapter 2 Windows software description and installation ENWW ...

Page 39: ...es per sheet Color options When options other than the defaults are selected the Save as and Reset buttons become active Click Save as to create a custom printing shortcut Click Reset to change customized settings back to the default settings Paper sizes The following options are available Letter default Legal Executive 8 5x13 11x17 4x6 5x8 A3 A4 A5 A6 B4 JIS B5 JIS ENWW HP LaserJet software compo...

Page 40: ...5 Envelope C5 Envelope DL Paper source The following options are available Automatically Select default Printer auto select Manual Feed in Tray 1 Tray 1 Tray 2 Paper type The following options are available Unspecified default Plain HP EcoSMART Lite HP LaserJet 90g HP Color Laser Matte 105g HP Premium Choice Matte 120g 24 Chapter 2 Windows software description and installation ENWW ...

Page 41: ...sy 150g HP Brochure Glossy 200g Intermediate 85 95g Mid Weight 96 110g Heavy 111 130g Extra Heavy 131 175g Heavy Glossy 111 130g Extra Heavy Glossy 131 175g Card Glossy 176 220g Color Laser Transparency Labels Letterhead Envelope Heavy Envelope Preprinted Prepunched Colored Bond Recycled Rough Heavy Rough HP Tough Paper Opaque Film ENWW HP LaserJet software components for Windows 25 ...

Page 42: ...ollowing options are available Color default Black White Factory Defaults When Factory Defaults is selected the customizable options are grayed out locking in those default options The Factory Defaults are as follows Paper sizes Letter This setting changes according to country region Paper source Automatically Select Paper type Unspecified Print on both sides No Pages per sheet 1 page per sheet Co...

Page 43: ... sides No Color options Color Labels These settings are automatically selected Paper sizes Letter This setting changes according to country region Paper source Automatically Select Paper type Labels Color options Color Transparencies These settings are automatically selected Paper sizes Letter This setting changes according to country region Paper source Automatically Select Paper type Color Laser...

Page 44: ...etter This setting changes according to country region Paper source Automatically Select Paper type HP Brochure Glossy 200g Print on both sides No Color theme Photo sRGB Create a custom printing shortcut 1 Select General Everyday Printing as a base 2 Select the appropriate print settings on the Printing Shortcuts tab or use the settings on any of the Printing Preferences tabs 3 On the Printing Sho...

Page 45: ...e front cover first page other pages last page and back cover of the document The following figure shows the Paper Quality tab Figure 2 5 Paper Quality tab The Paper Quality tab contains the following control sets Paper Options Document preview image Print Quality Paper Options The settings specified in the Paper Options group box on the Paper Quality tab apply to all of the pages of the document ...

Page 46: ...int driver setting to a paper size that is not currently loaded in the product a control panel message appears that prompts you to load the paper size or select another tray When the Settings under the Special Pages section have been changed the Paper sizes Paper source and Paper type menus change also offering a variety of options Custom Paper Size The Custom Paper Size dialog box appears when yo...

Page 47: ... the width and height control is rounded down to the maximum valid entry while any entry that is smaller than the minimum limits of the width and height control is rounded up to the minimum valid entry If units are in millimeters the custom paper size range minimum is the limit rounded up to the nearest whole millimeter The custom paper size range maximum is the limit rounded down to the nearest w...

Page 48: ...d in the source tray Paper type The Paper type drop down menu shows the first few paper types that the product supports and an entry for More Clicking More opens the Type Is dialog box Click the next to Type Is and its subcategories to view all of the paper types that the product supports listed in the following categories Unspecified Everyday 96g Plain HP EcoSMART Lite HP LaserJet 90g Intermediat...

Page 49: ...nism exists for manually adding custom paper types through the driver Use HP Web Jetadmin to add custom paper types Custom types can be added only by using bidirectional communication so they must already exist in the product when the bidirectional query occurs If bidirectional communication is enabled then an updated list of paper types is returned If bidirectional communication is not enabled th...

Page 50: ...o the document The list of source trays depends on the accessories that are installed Any optional trays that are installed through the Device Settings tab also appear here Paper type The Paper type setting specifies the paper size to use for front and or back covers Changes made to the Paper type setting here override any previous Paper type settings using the same paper source NOTE The same size...

Page 51: ...mouse cursor changes from an arrow to a gloved hand You can toggle between portrait and landscape page orientation by clicking the image Print Quality The Print Quality group box contains the following controls EconoMode check box Print Quality group box EconoMode check box Select the EconoMode checkbox to use less toner which might extend the life of the toner cartridge HP does not recommend the ...

Page 52: ...ation about how to access these tabs see Printing Preferences driver tabs on page 15 Use the Effects tab to create unique paper effects such as scaling and watermarks The following figure shows the Effects tab Figure 2 6 Effects tab The Effects tab contains the following controls Resizing Options Document preview image Watermarks 36 Chapter 2 Windows software description and installation ENWW ...

Page 53: ... Scale to fit option box specifies whether each formatted document page image is scaled to fit the target paper size By default Scale to fit is selected when Print document on is selected If the setting is turned off then the document page images will not be scaled and are instead centered at full size on the target paper If the document size is larger than the target paper size then the document ...

Page 54: ... The following settings disable of actual size Print document on on the Effects tab is selected Pages per sheet on the Finishing tab is not 1 Document preview image The document preview image is a line drawn image of a page that represents graphics and text The document preview image is always oriented so that the contents of the page are right side up The document preview image appears in the upp...

Page 55: ...et is set to 4 and First Page Only is turned off four watermarks appear on the physical page one on each logical page Click Edit and the Watermark Details dialog box appears Figure 2 7 Watermark Details dialog box The dialog box shows a preview image and provides options for creating a new watermark and controlling the message angle and font attributes Click OK to accept all of the changes that ar...

Page 56: ... several different watermarks with the message DRAFT each with a different typeface or font size When this occurs the string is appended with a space a pound sign and a number for example Draft 2 When a number is added the number two is used first but if the resulting name is also in the list then the number increases until the name is unique Draft 3 Draft 4 and so on Message Angle Use the control...

Page 57: ...dium Medium dark Dark Very dark Darkest These values represent the intensity of the gray that is used Select Light to produce a lightly saturated gray watermark Select Lightest to produce the lightest shade of watermark Select Darkest to produce a black watermark Size Font sizes from 1 to 999 points are available from the Size menu The default point size is language dependent Style The following s...

Page 58: ... that have been made in the Watermark Details dialog box Clicking the Cancel button does not cancel all of the changes If you make changes to a watermark and then select a different watermark or click New all of the changes are saved and only the current unsaved changes can be canceled Finishing tab features NOTE The Finishing tab is located on the Printing Preferences tab set For information abou...

Page 59: ...ocument Options Document preview image Orientation Document Options The Document Options group box contains the following controls Print on both sides Flip Pages Up Booklet layout Pages per sheet Print page borders Page order ENWW HP LaserJet software components for Windows 43 ...

Page 60: ... of a page is available when you are using the HP PCL 6 printer driver Select the paper type that corresponds to the paper that you are using for the print job The following paper types have a different print modes when you manually print on the second side Plain Preprinted Letterhead Prepunched Bond Recycled Colored Rough NOTE To make the Print on both sides check box available in the document op...

Page 61: ... binding is for print jobs with pages that read by flipping over like the pages of a calendar Long side binding is for print jobs with pages that read by turning like the pages of a book Booklet layout The Booklet layout drop down menu visible when Print on both sides is selected offers choices that are based on the current paper size The default setting for the Booklet layout drop down menu is Of...

Page 62: ...paper size use the Paper sizes drop down menu on the Printing Shortcuts tab 3 Select the appropriate settings from the following drop down menus on the Printing Shortcuts tab Paper sizes Paper source Paper type Booklet Layout 4 Click OK to print Pages per sheet Use the Pages per Sheet option to select the number of pages that you want to print on a single sheet of paper If you choose to print more...

Page 63: ... cursor changes from an arrow to a gloved hand You can toggle between portrait and landscape page orientation by clicking the image Orientation Orientation refers to the layout of the image on the page and does not affect the way that paper feeds into the product You can specify the orientation of the print job The three available orientations are portrait landscape and rotated The default orienta...

Page 64: ...ion about how to access these tabs see Printing Preferences driver tabs on page 15 Use the Color tab to specify predefined color option settings or to fine tune the color treatments and halftoning Color output can also be converted to grayscale The Color tab is shown in the following figure Figure 2 9 Color tab The Color tab contains the following sets of controls Color Options Color Themes Docume...

Page 65: ... printed output The Automatic color settings provide high quality output while maintaining product performance for most color printing needs Manual To change the color settings select the Manual option and then click the Settings button The Color Settings dialog box appears NOTE To activate the Color Options controls clear the HP EasyColor check box To change the settings make your selections by u...

Page 66: ...s option generates neutral colors by combining all four colors of toner which produces smoother gradients and transitions to non neutral colors It also produces the darkest possible black 4 Color is the default setting for Photographs Color Themes The Color Themes group box contains the following RGB color options which determine how colors are rendered Default sRGB Photo sRGB Photo Adobe RGB 1998...

Page 67: ...ects are rendered more colorfully This value is recommended for printing business graphics None Select None to instruct the printer to print RGB data in raw device mode To render documents properly when this option is selected you must manage color in the program in which you are working or in the operating system CAUTION Use this option only if you are familiar with the procedures for managing co...

Page 68: ...lly adjust color settings on this tab Services tab features NOTE The Services tab is located on the Printing Preferences tab set For information about how to access these tabs see Printing Preferences driver tabs on page 15 The Services tab is shown in the following figure Figure 2 11 Services tab The Services tab contains the following group boxes Internet Services 52 Chapter 2 Windows software d...

Page 69: ...talled If you have Internet access select any of these items and click the Go button to open the corresponding HP Web page Device Settings tab features NOTE The Device Settings tab is located on the Printer Properties tab set For information about how to access these tabs see Printing Preferences driver tabs on page 15 Available options depend on the feature The following figure shows the Device S...

Page 70: ...tions setting The input trays listed here are also listed as paper sources on the Paper Quality tab Configuring the trays 1 Select the appropriate tray in the Form to Tray Assignment list 2 Use the drop down menu to select the paper size or form that is loaded in that tray 3 Repeat steps 1 and 2 for the remaining trays 4 Click the OK button or the Apply button to enable your settings or if necessa...

Page 71: ...to remove and then click Remove The fonts are removed 2 Click OK to close the HP Font Installer dialog box Installable Options Items under Installable Options are automatically populated and their default settings are set when the driver is installed The product has printing options that you can install and configure in this section The following controls are available Automatic Configuration Prin...

Page 72: ...enabled by default Printer Memory Specifies the amount of memory in the product Job Separator Use this control to specify whether a print job identifier page should be printed between print jobs This setting is disabled by default About tab features NOTE The About tab is located on the Properties tab set For information about how to access these tabs see Properties driver tabs on page 15 The About...

Page 73: ...oduct accessories at the time of installation Some accessories that are automatically discovered and configured include the duplexing unit optional paper trays product hard disk and dual inline memory modules DIMMs Driver autoconfiguration Automatic discovery and driver configuration through bidirectional communication occurs in the following circumstances When a print driver is installed by using...

Page 74: ...ion EAC uses bidirectional communication to provide autoconfiguration functionality for installation of the print driver over a network whether you use the installer on the printing system software CD or the Add Printer Wizard to install the driver Driver installation that includes EAC is configured with the same settings as the physical configuration of the product Configuration occurs without us...

Page 75: ... IPX SPX HP x x x Add Printer Direct connect Parallel USB Network Jetdirect TCP IP x x x IPX SPX x x x Standard TCP IP HP x x x TCP IP MS x x x IPX SPX HP x x x 1 This column represents the following Microsoft Share configurations Windows 2000 Windows XP Windows Server 2003 Windows Server 2008 and 2008 R2 or Windows Vista host with Windows 2000 Windows XP Windows Server 2003 Windows Server 2008 an...

Page 76: ...later use the Update Now feature to query the product and update the settings to match the new product configuration The feature automatically updates the registry and changes the configuration information that appears on the Device Settings tab NOTE Depending on which settings were updated the Update Now feature might change the configuration information that displays on the print driver tabs ins...

Page 77: ...ettings Printing preferences settings The driver is configured to match the product hardware so that access to all of the product accessories through the driver is enabled correctly for example for duplexing units and additional input trays Most driver feature settings can also be configured HP Driver Configuration configures the driver to match the accessories that are installed on the product or...

Page 78: ... be customized as part of the process The plug in is limited to Internet Explorer browsers Netscape Navigator is not supported HP Web Jetadmin is supported by the following Windows XP Professional only Windows Server 2003 R2 only Windows Server 2008 and 2008 R2 Windows Vista Business and Enterprise Editions The HP Web Jetadmin print management features are supported by the following Windows XP Pro...

Page 79: ...rs can be exported however the exportable components are always the same as the components that can be preconfigured The following table shows drivers and operating systems that support HP Driver Configuration Table 2 6 Operating systems that support HP Driver Preconfiguration Driver Windows XP Windows Server 2003 Windows Server 2008 and 2008 R2 Windows Vista Windows 7 Mac OS X v10 5 and later Lin...

Page 80: ...Antique Olive Regular OLVR55W TTF Antique Olive Bold OLVR75W TTF Antique Olive Italic OLVR56W TTF CG Omega Regular CGOR45W TTF CG Omega Bold CGOR65W TTF CG Omega Bold Italic CGOR66W TTF CG Omega Italic CGOR46W TTF CG Times Regular CGTR45W TTF CG Times Bold CGTR65W TTF CG Times Bold Italic CGTR66W TTF CG Times Italic CGTR46W TTF Clarendon Condensed Bold CLAR67W TTF Coronet Regular CORONET TTF Couri...

Page 81: ...6W TTF ITC Avant Garde Gothic Demi Regular AVGR65W TTF ITC Avant Garde Gothic Demi Oblique AVGR66W TTF ITC Bookman Light Regular BOKR35W TTF ITC Bookman Light Italic BOKR36W TTF ITC Bookman Demi Regular BOKR75W TTF ITC Bookman Demi Italic BOKR76W TTF ITC Zapf Chancery Medium Italic CHANC___ TTF ITC Zapf Dingbats Regular DINGS___ TTF Letter Gothic Regular LETR45W TTF Letter Gothic Bold LETR65W TTF ...

Page 82: ...orks with any email capable device If you can e mail you can print to an HP ePrint enabled product For more details go to www hpeprintcenter com NOTE The product must be connected to a network and have Internet access to use HP ePrint HP ePrint is disabled as a default setting in the product Use this procedure to enable it 1 Type the product IP address into the address line of a Web browser to ope...

Page 83: ...age and then select Close Sidebar Windows Sidebar minimizes and then you can click Continue 2 Click Next to check for updates If new updates are available select the check box next to each update you want to install and then click Next to download and install the updates If no updates are available click Finish Help Learn Center The HP Help Learn Center and other documentation are on the CD that c...

Page 84: ...the Help Learn Center item Toner Cartridge Authentication The HP Toner Cartridge Authentication software verifies that Original HP LaserJet toner cartridges are being used in the printer Specific countries regions can reward customers for using Original HP LaserJet toner cartridges This software was developed for home micro and small business environments Customer downloads the HP Toner Authentica...

Page 85: ...ow buttons to highlight the Config Report option and then press the OK button 3 Find the IP address on the configuration page Figure 2 15 IP address location on the configuration page Config Report Product Name HP LJ300 400 Color M351 M451 Formatted Number RN000Q1 Serial Number CN18BC190F Service ID 20349 Firmware Date 20101201 Smart Install SW Version 10 27 2010 1 0 10301 31 Location USA Device L...

Page 86: ...g pages Device Status Supplies Status Device Configuration page Network Summary page Reports Color Usage Log Event Log page Device Status The Device Status page shows product status messages The Device Status page also contains some pertinent product information and settings Figure 2 16 HP Device Toolbox Status tab Device Status page 70 Chapter 2 Windows software description and installation ENWW ...

Page 87: ...The Supplies Status page shows the status of all of the product supplies including the print cartridges Figure 2 17 HP Device Toolbox Status tab Supplies Status page ENWW HP LaserJet software components for Windows 71 ...

Page 88: ...l of the settings that are available in the product The contents of this page are consistent with the configuration page that the firmware generates Figure 2 18 HP Device Toolbox Status tab Device Configuration page 72 Chapter 2 Windows software description and installation ENWW ...

Page 89: ...ox Status tab Network Summary page Reports Use the Reports page to print the internal special pages the product generates The following information pages are available Config Report Supplies Status Network Summary Usage Page Diagnostics Page Color Usage Log PCL Font List PCL6 Font List ENWW HP LaserJet software components for Windows 73 ...

Page 90: ... PS Font List Demo Page Figure 2 20 HP Device Toolbox Status tab Reports page 74 Chapter 2 Windows software description and installation ENWW ...

Page 91: ...Usage Totals subheading The log also includes information about how much color the product has used Delete the currently stored color usage log information by clicking Clear Job Log Figure 2 21 HP Device Toolbox Status tab Color Usage Log page Event Log page Use the Event Log page to track the events that occur on the product Figure 2 22 HP Device Toolbox Status tab Event Log page ENWW HP LaserJet...

Page 92: ... Device Information page contains identifying information about the product Device Description This field shows the version of the HP LaserJet Pro 300 color M351 or HP LaserJet Pro 400 color M451 product that is installed Asset Number Use this field to assign an identifying asset control number to the product Company Name Contact Person Device Location Figure 2 23 HP Device Toolbox System tab Devi...

Page 93: ...ue arrow next to each option and highlighting the selection Figure 2 24 HP Device Toolbox System tab Paper Handling page Print Quality page Use the Print Quality page to change the print quality default settings for the product Figure 2 25 HP Device Toolbox System tab Print Quality page ENWW HP LaserJet software components for Windows 77 ...

Page 94: ...gs page Use the Energy Settings page to control the energy saving settings on the product Figure 2 26 HP Device Toolbox System tab Energy Settings page 78 Chapter 2 Windows software description and installation ENWW ...

Page 95: ...y page Use the Print Density page to control the print density of each toner cartridge on the product Figure 2 27 HP Device Toolbox System tab Print Density page ENWW HP LaserJet software components for Windows 79 ...

Page 96: ... Figure 2 28 HP Device Toolbox System tab Paper Types page System Setup page Use the System Setup page to change settings on the product such as Jam Recovery and Auto Continue Figure 2 29 HP Device Toolbox System tab System Setup page 80 Chapter 2 Windows software description and installation ENWW ...

Page 97: ... 30 HP Device Toolbox System tab Service page Product Security page Use the Product Security page to set or change the administrator password Figure 2 31 HP Device Toolbox System tab Product Security page Print tab Printing PCL5 PostScript ENWW HP LaserJet software components for Windows 81 ...

Page 98: ...change the PCL defaults for the product Figure 2 33 HP Device Toolbox Print tab PCL5 page PostScript Use the PostScript page to turn off on PostScript printing notification If Print PS Errors is set to On the product will print multiple pages of PostScript characters when an error is encountered 82 Chapter 2 Windows software description and installation ENWW ...

Page 99: ...Use the Networking tab to view and change settings for the network connection and communication with the product The following pages are available Network Summary IPv4 Configuration IPv6 Configuration Wireless Configuration Network Identification Advanced page Certificates page EWS Encryption page SNMP page ENWW HP LaserJet software components for Windows 83 ...

Page 100: ...fy settings for basic TCP IPv4 Network configuration If Automatic IP is configured the Manual IP address configuration settings are disabled but the values for these settings are still displayed if they have been set If the configuration is switched from Automatic IP to Manual IP the IP Address fields are cleared and the desired IP address must be entered before continuing 84 Chapter 2 Windows sof...

Page 101: ... IPv6 Configuration page shows the status of the IPv6 network configuration settings This page is read only and no settings can be modified here Up to seven IPv6 addresses can be shown on this page depending upon the automatic configuration of the networking firmware All available IPv6 addresses are shown Figure 2 37 HP Device Toolbox Networking tab IPv6 Configuration page ENWW HP LaserJet softwar...

Page 102: ...from the firmware and displayed on this pane The Networking firmware determines what host name and domain name s to use The information under Available Host name Domain names is for information only and cannot be modified The text entries are disabled under certain circumstances The following table defines when the entities are disabled Table 2 8 Network Identification page Text Entities Text Enti...

Page 103: ...ued Text Entity Disabled status Domain name IPv6 Disabled if configured by DHCPv6 Bonjour Service name Disabled if Bonjour is disabled Figure 2 39 HP Device Toolbox Networking tab Network Identification page ENWW HP LaserJet software components for Windows 87 ...

Page 104: ...ory default settings for the product Figure 2 40 HP Device Toolbox Networking tab Advanced page Certificates page Use the Certificates page to view and configure the printer certificates Figure 2 41 HP Device Toolbox Networking tab Certificates page 88 Chapter 2 Windows software description and installation ENWW ...

Page 105: ... Web encryption Figure 2 42 HP Device Toolbox Networking tab EWS Encryption page SNMP page Use the SNMP page to configure the SNMP settings for the product Figure 2 43 HP Device Toolbox Networking tab SNMP page ENWW HP LaserJet software components for Windows 89 ...

Page 106: ...disable the HP Web Services feature Figure 2 44 HP Device Toolbox Web Services Setup page Proxy Settings page Use the Proxy Settings page to set the HP Web Services proxy server Figure 2 45 HP Device Toolbox Proxy Settings page 90 Chapter 2 Windows software description and installation ENWW ...

Page 107: ...t Improvement Program After the product is installed you have the option of participating in HP s voluntary program for communication between your system and HP This feature available through software that is included on the printing system software installation CD helps HP monitor toner usage At the time of the invitation about two weeks after installation full disclosure of the information to be...

Page 108: ...d and configured and when an active Internet connection exists you can select the option to register the product with HP on the final installation screen Enter the product information and click Done when finished 92 Chapter 2 Windows software description and installation ENWW ...

Page 109: ...stall CD drive Double click the Setup exe file to run the program to install the product If you cannot find the HP Smart Install CD drive use the software CD to install the product NOTE The full software install requires the Microsoft NET Framework 3 51 to be installed on the computer If the correct NET framework is not installed only the print and scan drivers will be installed 1 Connect the prod...

Page 110: ... Smart Install Software Install screen 3 Select a connection type option on the Connection Type screen based on how the product connects to the computer NOTE If you are installing a base unit which does not have a network connection option this screen does not appear Proceed to the next step Figure 2 49 Software installation Connection Type screen 94 Chapter 2 Windows software description and inst...

Page 111: ...o the computer when prompted at the Connect the Product screen The installer program opens a progress bar as it automatically starts the software installation Figure 2 50 Software installation Connect the Product screen ENWW Detailed Windows installation instructions 95 ...

Page 112: ...tion b If the product s network settings are not known select the Automatically find my product on the network option c If the product s networking settings are known enter either the product s host name IP address or hardware address NOTE At the product control panel record the product network IP address d Click the Next button 96 Chapter 2 Windows software description and installation ENWW ...

Page 113: ...52 Software installation Network Product s Found screen For wireless network connected products follow these steps a Select the Connect through a wireless network option and then click the Next button Figure 2 53 Software installation Connection Type screen for wireless connected installation ENWW Detailed Windows installation instructions 97 ...

Page 114: ...entarily between the computer and the product Connect the cable and the installer program continues automatically Figure 2 54 Software installation Connect USB screen for wireless connected installation 98 Chapter 2 Windows software description and installation ENWW ...

Page 115: ...llation Wireless Network s Found screen for wireless connected installation NOTE If the correct network does not appear click the Search Again button or click the I do not see my wireless network I will specify it manually check box and manually enter the network information ENWW Detailed Windows installation instructions 99 ...

Page 116: ...for wireless connected installation 4 When the installation completes the Complete screen appears Figure 2 57 Software installation Complete screen Make this product the default printer by selecting the Set as default printer check box Send a test page to the product by selecting the Print a test page check box 100 Chapter 2 Windows software description and installation ENWW ...

Page 117: ...programs 2 Insert the printing system software CD into the CD ROM drive The software installer detects the language of the operating system and then displays the main menu of the installation program in the same language If the installer program has not started after 30 seconds complete these steps a On the Start menu click the Run option b Type the following X SETUP EXE where X is the letter of t...

Page 118: ...ure 2 59 Software installation Customize software instllation 5 Select a connection type option on the Connection Type screen based on how the product connects to the computer NOTE If you are installing a base unit which does not have a network connection option this screen does not appear Proceed to the next step Figure 2 60 Software installation Connection Type screen 102 Chapter 2 Windows softw...

Page 119: ... the computer when prompted at the Connect the Product screen The installer program opens a progress bar as it automatically starts the software installation Figure 2 61 Software installation Connect the Product screen ENWW Detailed Windows installation instructions 103 ...

Page 120: ...tallation b If the product s network settings are not known select the Automatically find my product on the network option c If the product s networking settings are known enter the product s host name IP address or hardware address NOTE At the product control panel record the product network IP address d Click the Next button 104 Chapter 2 Windows software description and installation ENWW ...

Page 121: ...3 Software installation Network Product s Found screen For wireless network connected products follow these steps a Select the Connect through a wireless network option and then click the Next button Figure 2 64 Software installation Connection Type screen for wireless connected installation ENWW Detailed Windows installation instructions 105 ...

Page 122: ...ntarily between the computer and the product Connect the cable and the installer program continues automatically Figure 2 65 Software installation Connect USB screen for wireless connected installation 106 Chapter 2 Windows software description and installation ENWW ...

Page 123: ...llation Wireless Network s Found screen for wireless connected installation NOTE If the correct network does not appear click the Search Again button or click the I do not see my wireless network I will specify it manually check box and manually enter the network information ENWW Detailed Windows installation instructions 107 ...

Page 124: ...stallation completes the Complete screen appears Figure 2 68 Software installation Complete screen Make this product the default printer by selecting the Set as default printer check box Send a test page to the product by selecting the Print a test page check box Click the Finish button to perform either of these two options and to close the installer program 108 Chapter 2 Windows software descrip...

Page 125: ...in the Uninstall the print driver by using the Server Properties feature on page 116 Use the HP Uninstall utility to remove the product software The installed software includes a utility to remove the product software 1 Click the Windows Start button click the Programs or All Programs item and then click the HP item 2 Click the product name and then click the Uninstall Product Software item The HP...

Page 126: ...is complete either click the Reboot Now button or clear the check box and click the Reboot Later button Figure 2 70 HP Uninstaller utility Reboot Now button Figure 2 71 HP Uninstaller utility Reboot Later button 110 Chapter 2 Windows software description and installation ENWW ...

Page 127: ... operating system and then displays the main menu of the installation program in the same language If the installer program has not started after 30 seconds complete these steps a On the Start menu click the Run option b Type the following X SETUP EXE where X is the letter of the CD ROM drive c Click the OK button The installer program starts and opens the Welcome Back screen Figure 2 72 Software ...

Page 128: ...ure 2 73 Software installation Uninstall option selected 3 Click the Uninstall button and then follow the onscreen instructions to complete the process Figure 2 74 Software uninstall Uninstall button 112 Chapter 2 Windows software description and installation ENWW ...

Page 129: ...rocess When the process is complete either click the Reboot Now button or clear the check box and click the Reboot Later button Figure 2 75 Software uninstall Reboot Now button Figure 2 76 Software uninstall Reboot Later button ENWW Remove software 113 ...

Page 130: ... and Windows Server 2003 On the Start menu click the Control Panel item and then double click the Add Remove programs item Windows Vista and Windows 7 On the Start menu click the Control Panel item and then under the Programs menu click the Uninstall a program item Figure 2 77 Windows Control Panel screen 3 Click Change or Remove Programs select the component you want to remove and then click Chan...

Page 131: ...ocess Click Cancel to exit the HP Uninstall Utility Figure 2 78 HP Driver Uninstall Utility screen 5 When the removal is complete you will be prompted to reboot the computer De select the check box to reboot at a later time Figure 2 79 HP Driver Uninstall Complete screen ENWW Remove software 115 ...

Page 132: ...roduct and then click the Delete button This removes the icon for the product only but it does not remove the associated files 4 To remove the associated files do one of the following steps Windows XP and Windows Server Click the File menu from inside the Printers or Printers and Faxes dialog and then click the Server Properties menu item Windows Vista Right click the list pane and then click the ...

Page 133: ...3 Mac software and utilities Software installation methods Install the Mac printing system software Remove the printing system software from Mac operating systems ENWW 117 ...

Page 134: ...nglish EN English ENWW Spanish ES Espanol ESWW Finnish FI Suomi FIWW French FR Francais FRWW Italian IT Italiano ITWW Japanese JA Japanese JAWW Korean KO Korean KOWW Dutch NL Nederlands NLWW Norwegian NO Norsk NOWW Polish PL Polski PLWW Portuguese PT Portugues PTWW Russian RU Russian RUWW Swedish SV Svenska SVWW Simplified Chinese ZHCN Simplified Chinese ZHCN Traditional Chinese ZHTW Traditional C...

Page 135: ... the HP Embedded Web Server HP EWS for additional configuration and product status monitoring The following are provided on the printing system CD The HP LaserJet Installer for Mac The following components are installed by the HP LaserJet Installer for Mac HP LaserJet Pro 300 color M351 or HP LaserJet Pro 400 color M451 PPD HP LaserJet Pro 300 color M351 or HP LaserJet Pro 400 color M451 PDE HP US...

Page 136: ...he Utility button when using a USB connection to access the EWS though the Web browser HP Utility for Mac The HP Utility is a software program that gives you access to the product in Mac OS X The HP Utility does not work when it is installed by using the AppleTalk protocol Use IP Bonjour or Rendezvous to enable the HP Utility Click the HP Support button to go to the HP Online Support Web site for ...

Page 137: ...wing controls Devices Click this button to show or hide Mac products found by the HP Utility in the Printers pane at the left side of the screen All Settings Click this button to return to HP Utility main page Applications Click this button to manage which HP tools or utilities appear in the Dock HP Support Click this button to open a browser and go to the HP support Web site for the product Suppl...

Page 138: ...Supplies Status screen Figure 3 3 Supplies Status screen Click the Detailed Supplies Information button to open the Supplies Status details screen Use the scroll button to see information about the print cartridges On the Supplies Status Details screen click the Media button to see the status of the trays You can also order supplies by clicking the Supplies link in the toolbar on the HP Utility ma...

Page 139: ...n and the Serial Number Figure 3 4 Device Information screen The product configuration page shows other settings click the View Configuration Page button Test In the Information And Support section of the HP Utility click the Test icon to open a Test Page screen and print a Test Page on the printer Figure 3 5 Test Page screen ENWW Software installation methods 123 ...

Page 140: ...n And Support section click the File Upload icon to open the File Upload screen Figure 3 7 File Upload screen The File Upload command is supported for file types that can be sent directly to the product without first being opened through a software program Some files can be uploaded to the product but some cannot Documents in the following file formats can be printed by using a command line That i...

Page 141: ...rs On the navigation screen select the file and click the Open button The file name appears in the File Upload screen Click the Upload button Upload Fonts In the Information And Support section click the Upload Fonts icon to gain access to fonts that you can upload to the product Figure 3 8 Upload Fonts screen The drop down menu in the Upload Fonts pane has the following options Memory Fonts that ...

Page 142: ...inter from anywhere Click the Go button to launch the HP ePrintCenter Figure 3 9 HP ePrintCenter screen Supplies Management In the Printer Settings section click the Supplies Management icon to set the threshold for low ink in the individual cartridges Figure 3 10 Supplies Management screen 126 Chapter 3 Mac software and utilities ENWW ...

Page 143: ... of the trays installed on the product Figure 3 12 Trays Configuration screen 1 In the Printer Settings section click the Trays Configuration icon 2 To change the paper type select a tray and then select a different paper type in the Default Media Type drop down menu 3 To change the paper size select a tray and then select a different paper size in the Default Media Size drop down menu 4 Click the...

Page 144: ...is screen to modify the following settings Host Name IP Address Subnet Mask Default Gateway To save new settings click the Apply Now button To view and change other network settings click the Other Settings button If a user name and password have been set you might need to obtain them from an IT administrator For more information see the HP EWS online help The HP EWS opens to the Network Settings ...

Page 145: ...ar the Enable Bonjour check box and then click the Apply Now button Auto off In the Information And Support section click the Auto off icon to configure the printer to automatically turn off after a predetermined time of inactivity Figure 3 15 Auto off screen ENWW Software installation methods 129 ...

Page 146: ...tional Settings icon to open the HP EWS access screen Figure 3 16 Additional Settings screen To open the HP EWS click the Open Embedded Web Server button For information about HP EWS settings consult the HP EWS online help 130 Chapter 3 Mac software and utilities ENWW ...

Page 147: ...t comes with the computer Priority for print settings for Mac Changes to print settings are prioritized depending on where the changes are made NOTE The names of commands and dialog boxes might vary depending on your software program Page Setup dialog box Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed here might ove...

Page 148: ...sert the Mac printing system software CD into the CD ROM drive NOTE If the HP LaserJet installer browser screen does not open automatically when the CD is inserted into the CD ROM drive double click the product CD image on the desktop to open the installer browser screen 3 In the HP LaserJet installer browser screen double click the product dmg icon then double click the pkg icon This begins the p...

Page 149: ...computer and make sure that the product is turned on 3 Insert the printing system software CD into the Mac CD ROM drive NOTE If the installer screen does not open automatically when the CD is inserted into the CD ROM drive double click the product CD image on the desktop to open the installer browser screen and then double click the installer icon 4 The Overview screen is the first screen to open ...

Page 150: ...cense agreement and then click the Continue button Figure 3 19 Mac installation License screen 6 In the pop up that appears click the Agree button to confirm that you accept the license agreement Figure 3 20 Mac installation License pop up 134 Chapter 3 Mac software and utilities ENWW ...

Page 151: ...ffer screen click the check box to install ePrint software or clear it to decline the software Click the Continue button Figure 3 21 Mac installation HP ePrint Offer screen ENWW Install the Mac printing system software 135 ...

Page 152: ... Figure 3 22 Mac installation Select Device screen If the product does not appear make sure that the network or USB connection is correct click the My device is not listed button follow the prompts to select your product and then click the Continue button 136 Chapter 3 Mac software and utilities ENWW ...

Page 153: ...k the Additional Software button to select the additional software components to install Figure 3 23 Mac installation Installation Type screen 10 In the Password popup that opens enter the user name and password and then click the OK button Figure 3 24 Mac installation Password popup ENWW Install the Mac printing system software 137 ...

Page 154: ...bar 12 In the Setup screen you can click More Info button or click the check box to look online for optional software There is also an HP Online Privacy Statement link When finished click the Continue button or click the Skip Setup to run the setup wizard at a later time Figure 3 26 Mac installation Setup screen 138 Chapter 3 Mac software and utilities ENWW ...

Page 155: ...ick the Add Printer button to add the printer to the print queue When finished click the Continue button Figure 3 27 Mac installation Add Print Queue screen ENWW Install the Mac printing system software 139 ...

Page 156: ... For more information on ePrint click the web link to the ePrint Center For details and the ePrint address for the printer click the Print HP Web Services Details button When finished click the Continue button Figure 3 28 Mac installation HP Printer Web Services 140 Chapter 3 Mac software and utilities ENWW ...

Page 157: ...clicked the Register button the installation program opens the HP registration program Provide the necessary information If you clicked the Register later check box and then clicked the Continue button a popup appears for confirmation that you want to register at a later time Click the Continue button ENWW Install the Mac printing system software 141 ...

Page 158: ... following topics Set up a printer with a Mac Troubleshoot the product setup Set up a printer with a Mac Complete these steps after completing the printing system software installation 1 If you are installing the product using a USB connection verify the USB cable is connected between the product and the computer Turn on the product If you are installing using a network connection verify that the ...

Page 159: ... if the issue has been resolved Verify that the USB or network cable is connected between the product and the computer and that the product is powered on Try disconnecting and reconnecting the cable If the computer has more than one USB port try a different USB port Turn the product off and then back on Turn the computer off and then back on If you are using a USB hub on the computer disconnect an...

Page 160: ...inder program 2 Go to the Applications group and then open the Hewlett Packard item 3 Double click the HP Uninstaller item 4 In the Introduction screen click the Continue button Figure 3 31 Mac software removal Introduction screen 144 Chapter 3 Mac software and utilities ENWW ...

Page 161: ... the Select Device screen select the product and then click the Uninstall button Figure 3 32 Mac software removal Select Device screen ENWW Remove the printing system software from Mac operating systems 145 ...

Page 162: ... password and then click the OK button Figure 3 33 Mac software removal Password popup The HP Uninstaller shows a progress bar as the removal process begins Figure 3 34 Mac software removal Progress bar 146 Chapter 3 Mac software and utilities ENWW ...

Page 163: ...rocess is completed the Summary screen appears Click the OK button to close the HP Uninstaller Figure 3 35 Mac software removal Summary screen ENWW Remove the printing system software from Mac operating systems 147 ...

Page 164: ...148 Chapter 3 Mac software and utilities ENWW ...

Page 165: ...4 Linux and Unix Linux information Unix information ENWW 149 ...

Page 166: ...inct but interconnected pieces of software and is available as either a single compressed tar file or as a single auto install run file As installed HPLIP s primary elements are device drivers setup and installation utilities and a device manager aka a toolbox which provides access to maintenance tools supplies levels and status information HPLIP works succesfully across a wide breadth of Linux di...

Page 167: ...For more information on Unix support go to http h20000 www2 hp com bizsupport TechSupport Document jsp objectID bpl02398 HP provides the model script files for an HP LaserJet product provided it is being used over a network with an HP Jetdirect print server and is using HP UX or Sun Solaris The model script files are installed by using the HP Jetadmin utility for the respective version of UNIX For...

Page 168: ...152 Chapter 4 Linux and Unix ENWW ...

Page 169: ...s engineering detail for the following topics File to E mail utility Capture PRN for Mac CUPS capture HP Driver Deployment Utility Network Diagnostic Utility NDU Printer Diagnostic Utility PDU SAP Printing Citrix Print troubleshooting ENWW Introduction 153 ...

Page 170: ...take a few minutes for the utility to gather the log files and attach them to an e mail message The File to E mail utility consists of two files that are located in the util folder on the product printing system software CD CD ROM drive Utilities FileToEmail exe CD ROM drive Utilities FileToEmail ini To use the File to E mail utility copy these files to the desktop navigate to them in Explorer and...

Page 171: ...ms CUPS is the software you use to print from applications like Web browsers It converts the page descriptions produced by the software application into something the product can understand and then sends the information to the product for printing For more information go to www cups org documentation php overview html ENWW Capture PRN for Mac CUPS capture 155 ...

Page 172: ...packages all of the files found in the printer driver directory structure without modifying them If printer driver pre configuration is done the new configuration file is used to configure the print driver after it is installed This does not break WHQL certification NOTE If you need the ability to configure unique settings for printer driver deployment the Universal Print Driver installer may be a...

Page 173: ...ted in step 1 on the client computer It can be copied to the client computer and run by double clicking or it can be run from a server by pointing to it and double clicking The package can also be run in a batch file For a direct connect package the HP DDU will silently copy the printer driver files into the Windows driver store and exit Prior to exiting an optional dialog can be shown to prompt t...

Page 174: ... before using this utility In some cases you may have multiple print driver INF files in the directory sometimes one is for color and another for monochrome products In this case an additional dialog will allow you to select which printer driver to package You will also get a warning if the directory is large This is to help prevent packaging more than one print driver You can choose to continue o...

Page 175: ... of the install select the Show a prompt to connect the printer checkbox For products using a network connection select the Silently create the network port and install driver option The Network Settings button will become enabled and you should click on it to enter the required network settings NOTE If you do not select the print driver first an error dialog box appears You must select the print ...

Page 176: ...ded to make it unique To exit the Network Settings dialog without saving use the Windows close button in the upper corner Package Target Use the Save as button to enter the name and location for the output package by browsing or typing it in The utility will create the package in the temp directory and then move it to the final location Create Package Click the Create Package button when you have ...

Page 177: ...ackage Source section a Select the print driver to package by browsing to the INF file in the directory b Select the Pre configuration checkbox This checkbox is enabled only for print drivers that support preconfiguration c Select the Silently preload the driver install type d Select the Show a prompt to connect the printer check box if you want to prompt the user after the files are copied 3 From...

Page 178: ...lug and Play events will not have the config file available How do I use the HP DDU to deploy a network product with preconfiguration NOTE Before running the HP DDU you must download the driver you want to package expand the driver and place the driver in its own directory on the computer where the HP DDU will run 1 Run HPDDU EXE to create the package 2 From Package Source section a Select the pri...

Page 179: ...print driver before opening the Network Settings dialog This populates the product name field based on the printer driver name The Create Package button is not enabled This button will not be enabled until you have 1 Selected the print driver 2 If network connect filled out one of the required network settings 3 Selected the Save as name and directory How do I exit the HP DDU Use the Windows close...

Page 180: ...How do I uninstall HP DDU Delete all the files in the root HP DDU directory NOTE No registry changes have been made with this utility 164 Chapter 5 Engineering details ENWW ...

Page 181: ...leshooting steps Identify network and Internet connection problems Identify communication problems between the product and the network Check for required HP software to connect your product over the network Troubleshoot firewalls blocking communication For detailed instructions and to download the NDU go to http h10025 www1 hp com ewfrf wc document docname c02037530 lc en dlc en cc us ENWW Network...

Page 182: ...created to help users troubleshoot and correct many common problems on Windows based computers that can prevent printing To download the PDU go to http h10025 www1 hp com ewfrf wc softwareDownloadIndex cc us lc en lang en softwareitem mp 91788 1 166 Chapter 5 Engineering details ENWW ...

Page 183: ...ere the data is sent When a new printer is defined in the SAP environment a device type must be specified to enable direct printing from the SAP applications to this new device Device types are created for the HP LaserJet product family on the basis of PCL5 and PostScript For more information and to dowload the drivers go to www hp com go sap drivers ENWW SAP Printing 167 ...

Page 184: ...r Add Printer Driver Wizard to install and configure the UPD For more information and to download the UPD go to www hp com go upd Dynamic mode Installing and using UPD in dynamic mode on Citrix and Terminal Server clients and using it as an auto created printer in a Citrix or Terminal Services session is a supported configuration However there are a few things to be aware of When a job is printed ...

Page 185: ...eries will time out and fail The indication is either exceptionally long auto create times or test failure To get results that are accurate and reflect actual performance use a valid auto created port instead These ports can be easily identified because the name is preceded by the string CLIENT The difference between the Citrix and HP UPDs The Citrix UPD for Citrix Presentation Server 4 0 4 5 XenA...

Page 186: ...such as USB connected printers the UPD PCL driver defaults to black and white with no extra trays and no device specific paper handling The UPD PS driver defaults to color no extra trays and no device specific paper handling NOTE Printers that are attached to the client via network ports are not affected The UPD installed on the server can communicate with client printers that are available on the...

Page 187: ...ge Fuser film About 58 Dropouts Dirt on page Loose toner Pressure roller About 63 Dirt on page Dirt on the back of page Loose toner ITB drive roller About 76 Spots Photosensitive drum1 About 95 Dropouts Dirt on page 1 The primary charging roller photosensitive drum and developing drum cannot be cleaned If these rollers cause a repetitive defect replace the corresponding cartridge either the imagin...

Page 188: ...172 Chapter 5 Engineering details ENWW ...

Page 189: ...ection type installation 94 102 connectivity bidirectional communication support 58 constraint messages print drivers 16 continuous export 63 control panel settings 131 covers settings 34 custom paper types adding 33 D DDU see HP Driver Deployment Utility 62 156 density HP Device Toolbox page 79 Device Configuration page HP Device Toolbox Windows 72 Device Information page HP Device Toolbox Window...

Page 190: ...66 HP PCL 5 Universal Print Driver HP Driver Preconfiguration support 63 included 13 HP PCL 6 Print Driver HP Driver Preconfiguration support 63 included 13 supported operating systems 13 HP PCL 6 printer driver features 14 settings 14 HP PS Universal Print Driver HP Driver Preconfiguration support 63 included 13 HP PS Universal Print Driver and PCL Universal Print Driver supported operating syste...

Page 191: ...ce Toolbox Windows 79 print driver supported operating systems 13 print drivers About tab contents 56 access 14 Advanced Printing Features settings print drivers 19 Advanced tab content 18 Alternative Letterhead Mode Advanced tab 20 Automatic Configuration Device Settings tab 55 Automatic settings Color tab 49 Booklet layout settings Finishing tab 45 Color Options settings Color tab 49 Color tab c...

Page 192: ...software 144 Reports HP Device Toolbox Windows 73 resolution Print Quality page HP Device Toolbox Windows 77 S settings continuous export 63 priority 131 Settings tab HP Device Toolbox Windows 76 SNMP page HP Device Toolbox Windows 89 software HP Web Jetadmin 91 removing 109 settings 131 supported operating systems 118 supported Windows operating systems 11 12 uninstalling Mac 144 software CD Wind...

Page 193: ...Windows OS driver versions 13 HP Driver Preconfiguration support 63 HP PCL 6 printer driver features 14 software CD 3 ENWW Index 177 ...

Page 194: ...178 Index ENWW ...

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