HP OMEN 16-k0 Series, Maintenance And Service Manual

Page 1: ...Maintenance and Service Guide SUMMARY This guide provides information about spare parts removal and replacement of parts security backing up and more ...

Page 2: ...t models Some features may not be available on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality Windows is automatically updated which is always enabled High speed internet and Microsoft account required ISP fees may ap...

Page 3: ...ct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the...

Page 4: ...7 Computer major components 17 Display assembly subcomponents 20 Miscellaneous parts 21 4 Removal and replacement procedures preliminary requirements 23 Tools required 23 Service considerations 23 Plastic parts 23 Cables and connectors 23 Drive handling 23 Electrostatic discharge information 24 Generating static electricity 24 Preventing electrostatic damage to equipment 25 Personal grounding meth...

Page 5: ...thout removing the display 43 Heat sink assembly 46 Fans 47 System board heat sink fan combination 48 RJ 45 network board 50 USB board 52 IR sensor board 53 Touchpad 54 Display assembly 56 System board 63 Top cover with keyboard 65 7 Using Setup Utility BIOS 67 Starting Setup Utility BIOS 67 Updating Setup Utility BIOS 67 Determining the BIOS version 67 Preparing for a BIOS update 68 Downloading a...

Page 6: ...tics Windows 75 Using HP PC Hardware Diagnostics UEFI 75 Using an HP PC Hardware Diagnostics UEFI hardware failure ID code 75 Starting HP PC Hardware Diagnostics UEFI 75 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive 76 Downloading the latest HP PC Hardware Diagnostics UEFI version 76 Downloading HP PC Hardware Diagnostics UEFI by product name or number select products only 76 Us...

Page 7: ... NVIDIA GeForce RTX 3050 NVIDIA GeForce RTX 3050Ti NVIDIA GeForce RTX 3060 NVIDIA GeForce RTX 3070 Ti Max Q Supports HD Decode DX12 and HDMI Supports Graphics Switcher Supports Advanced Optimus select products only Supports G Sync select products only Supports MR compatible 60 Hz frame rate Supports GPU Performance Scaling GPS Supports VR Display 40 9 cm 16 1 in liquid crystal display LCD flat pan...

Page 8: ...Dual speakers Supports Far Field Cortana Supports HP Audio Boost 2 0 with discrete amplifier Supports DTS X Ultra Video HP Wide Vision HD Camera indicator LED USB 2 0 HD BSI sensor f2 0 88 wide field of view WFOV 720p by 30 frames per second fps Dual array digital microphone with appropriate software beam forming echo cancellation noise suppression Wireless Wireless Local Area Network WLAN with du...

Page 9: ...4 out via adapter Power delivery 65 W to 100 W output Data transfer HDMI 2 1 output up to 8 K 60 Hz with HDCP 2 2 via adapter capable of HDMI 2 1 HP Sleep Charge Media card reader HP Multi Format Digital Media Card Reader Supports MicroSD SDHC SDXC Push insertion and push removal Sensors Ambient light sensor IR thermal sensor Keyboard pointing devices Keyboard Standard backlit notebook keyboard 1 ...

Page 10: ...dule TPM 2 0 Operating system Windows 11 Home 64 Advanced Windows 11 Home 64 Advanced Single Language Windows 11 Home 64 High End Chinese Market CPPP Windows 11 Home 64 Plus Windows 11 Home 64 Plus Single Language Windows 11 Home 64 Plus Single Language Africa Market PPP Windows 11 Home 64 Plus Single Language APAC EM PPP Windows 11 Home 64 Plus Single Language India Market PPP Windows 11 Home 64 ...

Page 11: ...mputer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 2 USB SuperSpeed 5 Gbps ports 2 Connect USB devices provide high speed data transfer and for select products charge small devices such as a smartphone when the computer is on or in Sleep mode NOTE Use a standard USB Type A charging ca...

Page 12: ...speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional standalone microphones WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this guide Select th...

Page 13: ...isplayPort output NOTE Your computer might also support a Thunderbolt docking station NOTE To ensure that your computer operates at full performance and can charge the battery when using resource intensive applications use the AC adapter that ships with your computer You can use an optional 100 W 20 V Type C adapter or power bank when running light load tasks System off charging is supported only ...

Page 14: ... products only Your computer display is shipped from the factory in low blue light mode for improved eye comfort and safety Also blue light mode automatically adjusts blue light emissions when you are using the computer at night or for reading WARNING To reduce the risk of serious injury read the Safety Comfort Guide It describes proper workstation setup and proper posture health and work habits f...

Page 15: ...ructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide Select the Search icon in the taskbar type HP Documentation in the search box and then select HP Documentation Keyboard area Keyboards can vary by language NOTE The keyboard area including the function keys and select products only ...

Page 16: ...onents Identify the touchpad components Table 2 5 Touchpad components and their descriptions Component Description 1 Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen 2 Left touchpad button Functions like the left button on an external mouse 3 Right touchpad button Functions like the right button on an external mouse Lights Identify the lights on the comp...

Page 17: ...Power light On The computer is on Blinking select products only The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unnecessary components Off Depending on your computer model the computer is off in Hibernation or in Sleep Hibernation is the power saving state that uses the least amount of power Special keys Identify the special keys NOTE R...

Page 18: ... the button briefly to turn on the computer When the computer is on press the button briefly to initiate Sleep When the computer is in the Sleep state press the button briefly to exit Sleep select products only When the computer is in Hibernation press the button briefly to exit Hibernation IMPORTANT Pressing and holding down the power button results in the loss of unsaved information If the compu...

Page 19: ...d The HP OMEN Gaming Hub dashboard provides a central location to access and configure the following features NOTE Some features are available on select products only System Vitals Monitor the computer status and performance Undervolting Adjust the voltage of the computer to use less power and decrease the amount of heat generated Light Studio Coordinate your color scheme and easily sync your ligh...

Page 20: ... components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Labels The labels affixed to the computer provide information that you might need when you troubleshoot system problems or travel internationally with the computer Labels can be in paper form or imprinted on the...

Page 21: ... contact support Your service label will resemble one of the following examples Refer to the illustration that most closely matches the service label on your computer Table 2 9 Service label components Component 1 Serial number 2 Product ID 3 HP product name and model number Table 2 10 Service label components Component 1 HP product name 2 Model number 3 Product ID 4 Serial number 5 Warranty perio...

Page 22: ...5 Serial number Regulatory labels Provide regulatory information about the computer Wireless certification labels Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use 16 Chapter 2 Getting to know your computer ...

Page 23: ...OTE HP continually improves and changes product parts For complete and current information about supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer Illustrated par...

Page 24: ...ad models with Thunderbolt N14411 xx1 1 zone keyboard models with Thunderbolt N14412 xx1 4 zone keyboard models with Thunderbolt N14413 xx1 Per key keyboard models with Thunderbolt N14414 xx1 3 Touchpad NOTE The touchpad cable is available as spare part number N14078 001 Ceramic white N14076 001 Shadow black N14077 001 4 Speakers N14088 001 5 System board NOTE The system board repair kit is availa...

Page 25: ...Bottom cover Ceramic white for use in models with 3050 or 3050 Ti graphics N19343 001 Ceramic white for use in models with 3060 or 3070 Ti graphics N14092 001 Shadow black for use in models with 3050 or 3050 Ti graphics N14093 001 Shadow black for use in models with 3060 or 3070 Ti graphics N14094 001 Fan kit models with 3050 3050 Ti graphics includes both fans N14086 001 Fan kit models with 6650M...

Page 26: ...d cable is available as spare part number N14073 001 The lighting board LED cable is available as spare part number N14074 001 Solid state drive not illustrated 2 TB M52027 001 1 TB M16560 001 512 GB M17436 001 Display assembly subcomponents To identify the display assembly subcomponents use this illustration and table 20 Chapter 3 Illustrated parts catalog ...

Page 27: ...N antenna kit includes antenna cables and transceivers Models with an FHD display N14101 001 Models with a QHD display N14091 001 8 Display cable 144 Hz 165 Hz displays N14109 001 Standard displays N14110 001 9 Display back cover includes antennas Ceramic white models with an FHD display N14097 001 Shadow black models with a FHD display N14099 001 Ceramic white models with an QHD display N14098 00...

Page 28: ...l adhesive N14114 001 WLAN protective tape M14330 001 Screw Kit N14113 001 Power cord C13 1 0 m 3 3 ft premium straight For use in Australia L22339 001 For use in Denmark L22334 001 For use in Europe L22333 001 For use in India L22343 001 For use in Israel L22335 001 For use in Japan L22344 001 For use in North America L22331 001 For use in the People s Republic of China L22341 001 For use in Sout...

Page 29: ...ic parts Cables and connectors Handle cables with extreme care to avoid damage IMPORTANT When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all c...

Page 30: ...vices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD might not appear to be affected at all and can work perfectly throughout a normal cycle The device might function normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated circuits...

Page 31: ...tatic safe containers such as tubes bags or boxes Protect all electrostatic parts and assemblies with conductive or approved containers or packaging Keep electrostatic sensitive parts in their containers until they arrive at static free stations Place items on a grounded surface before removing them from their container Always be properly grounded when touching a sensitive component or assembly Av...

Page 32: ... or test equipment Use fixtures made of static safe materials when fixtures must directly contact dissipative surfaces Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene foam Use conductive field service tools such as cutters screwdrivers and vacuums Avoid contact with pins leads or circuitry Recommended materials and equipment HP recommends c...

Page 33: ...Easy Clean tile 2 Now that your device is disabled for a short period see Removing dirt and debris from your computer on page 27 for the recommended steps to clean the high touch external surfaces on your computer After you remove the dirt and debris you can also clean the surfaces with a disinfectant See Cleaning your computer with a disinfectant on page 28 for guidelines to help prevent the spre...

Page 34: ...and debris from your computer on page 27 Caring for wood veneer select products only on page 29 or both you might also choose to clean the surfaces with a disinfectant A disinfectant that is within HP s cleaning guidelines is an alcohol solution consisting of 70 isopropyl alcohol and 30 water This solution is also known as rubbing alcohol and is sold in most stores Follow these steps when disinfec...

Page 35: ...ct with sharp objects or rough surfaces that might scratch the wood See Removing dirt and debris from your computer on page 27 for the recommended steps to clean the high touch external surfaces on your computer After you remove the dirt and debris you can also clean the surfaces with a disinfectant See Cleaning your computer with a disinfectant on page 28 for sanitizing guidelines to help prevent...

Page 36: ... System Log Post operating system failures are logged in the Event Viewer 1 Turn on the computer and allow the operating system to open 2 Select the search icon in the taskbar 3 Type Event Viewer and then press enter 4 Select the log from the left panel Details display in the right panel Chrome 1 Go to support google com chrome 2 Search collect Chrome device logs Technical bulletins To locate tech...

Page 37: ... Component and diagnosis information failure detection and required action To locate diagnosis information and actions 1 Go to http www hp com go techcenter pcdiags 2 Select Get Support 3 Near the bottom of the window select Notebook PCs and then select your location Accessing support information 31 ...

Page 38: ...rfer hp com select your country or region and then follow the on screen instructions Make special note of each screw size and location during removal and replacement Preparation for disassembly To prepare to disassemble the computer use these steps See Removal and replacement procedures preliminary requirements on page 23 for initial safety procedures 1 Turn off the computer If you are unsure whet...

Page 39: ... 1 Remove the Phillips M2 0 2 0 screw 1 and then pull the drive out of the slot 2 2 When installing a drive be sure to remove the cover from the old drive 1 and install the cover onto the new drive 2 To install the solid state drive reverse the removal procedures NOTE Solid state drives are designed with a notch to prevent incorrect insertion Memory modules To remove the memory modules use this pr...

Page 40: ...up from the top and toward you to access the memory modules 2 Spread the two retention clips outward 1 until the memory module tilts up at a 45 angle and then remove the module 2 Use the same procedure to remove all memory modules IMPORTANT To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module To protect a memory module aft...

Page 41: ...2 Press down on the module until the side retention clips snap into place 3 Memory modules 35 ...

Page 42: ...emoval and replacement Preparation for disassembly To remove and replace computer components use these procedures See Removal and replacement procedures preliminary requirements on page 23 for initial safety procedures 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the powe...

Page 43: ...ttom cover to the computer 3 Insert a thin plastic tool in the seam along the bottom between the bottom cover and computer 1 and then pull the tool along the edges of the bottom cover to release it 4 Remove the bottom cover 2 To replace the bottom cover reverse the removal procedures Battery To remove the battery use this procedure and illustration Table 6 2 Battery description and part number Des...

Page 44: ...s metal tools screws or coins which can cause shorting across the connectors Before removing the battery follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 36 2 Remove the bottom cover see Bottom cover on page 36 WARNING To reduce potential safety issues use only the user replaceable battery provided with the computer a replacement battery provided by...

Page 45: ...computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 36 2 Remove the bottom cover s...

Page 46: ...stall a protective sleeve on the antenna connector as shown in the following illustration To install the WLAN module reverse this procedure Speakers To remove the speakers use this procedure and illustration Table 6 4 Speaker description and part number Description Spare part number Speaker Kit N14088 001 Before removing the speakers follow these steps 40 Chapter 6 Removal and replacement procedur...

Page 47: ...he location of the rubber isolators 4 The absence of or damage to these isolators can result in degraded speaker performance To install the speakers reverse this procedure Card reader To remove the card reader use this procedure and illustration Table 6 5 Card reader description and part number Description Spare part number Card reader N14068 001 Card reader cable N14067 001 Before removing the ca...

Page 48: ...number Description Spare part number Lighting board available with the top cover with keyboard spare part Lighting board LED cable N14074 001 Lighting board keyboard cable N14073 001 Before removing the lighting board follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 36 2 Remove the bottom cover see Bottom cover on page 36 3 Remove the battery see Ba...

Page 49: ... Hz N13805 001 Display panel FHD 300 nits N13806 001 Display panel FHD 300 nits 144 Hz N13807 001 Display panel QHD 300 nits 165 Hz N13808 001 Top bracket N14108 001 Camera module N14112 001 Before removing the display subcomponents follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 36 2 Remove the bottom cover see Bottom cover on page 36 3 Disconnect...

Page 50: ... the display panel a At the top left and right corners of the display panel use tweezers to grasp the end of the retention tape 1 that is installed under the left and right sides of the display panel b While turning the tweezers 2 wrap the tape around the tweezers as you continue to pull the tape 3 out from behind the display panel c Lift the panel off the display enclosure 4 d Peel the tape off t...

Page 51: ...llips M2 0 3 0 screws 1 from top bracket and then remove the bracket from the display rear cover 2 b Use to tool to detach the module 1 from the display back cover The module is attached to the display back cover with double sided adhesive Display subcomponents without removing the display 45 ...

Page 52: ...s N14084 001 Heat sink assembly for use in models with 3060 or 3070 Ti graphics N14085 001 Before removing the heat sink assembly follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 36 2 Remove the bottom cover see Bottom cover on page 36 3 Remove the battery see Battery on page 37 Remove the heat sink assembly 1 Loosen the seven captive Phillips screw...

Page 53: ...thermal pads 2 are installed on the heat sink on shown in the following illustration To install the heat sink reverse this procedure Fans To remove the fans use this procedure and illustration Table 6 9 Fan descriptions and part numbers Description Spare part number Fan kit for use in models with 3050 3050Ti graphics includes both fans N14086 001 Fan kit for use in models with 6650M 3060 3070 grap...

Page 54: ...and display assembly you can remove the system board heat sink and fans together to avoid removing the heat sink and disturbing the thermal material Before removing the system board heat sink and fan assembly follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 36 2 Remove the bottom cover see Bottom cover on page 36 3 Remove the battery see Battery on ...

Page 55: ...klight cable ZIF 10 Right speaker cable 11 USB board cable from the USB board 12 2 Remove the Phillips M2 0 5 0 screw 1 from the left side of the heat sink 3 Remove the Phillips M2 0 3 5 screw 2 from the right side of the heat sink 4 Remove the three Phillips M2 0 5 0 screws 3 from each fan System board heat sink fan combination 49 ...

Page 56: ...e 8 Lift the left edge of the system board 2 and then pull the board with heat sink and fans up and to the left to remove the assembly from the computer 3 To install the system board reverse this procedure RJ 45 network board To remove the RJ 45 network board use this procedure and illustration Before removing the board you can remove the system board heat sink and fans as an assembly so you do no...

Page 57: ...ation for disassembly on page 36 2 Remove the bottom cover see Bottom cover on page 36 3 Disconnect the battery cable from the system board see Battery on page 37 4 Remove the system board heat sink and fan assembly see System board heat sink fan combination on page 48 Remove the RJ 45 network board 1 Disconnect the cable from the ZIF connector on the RJ 45 network board 1 2 Remove the two Phillip...

Page 58: ... number USB board N14063 001 USB board cable N14064 001 Before removing the USB board follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 36 2 Remove the bottom cover see Bottom cover on page 36 3 Disconnect the battery cable from the system board see Battery on page 37 4 Remove the system board heat sink and fan assembly see System board heat sink fan...

Page 59: ...ion Spare part number IR sensor board N14065 001 IR sensor board cable N14066 001 Before removing the IR sensor board follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 36 2 Remove the bottom cover see Bottom cover on page 36 3 Remove the battery see Battery on page 37 4 Remove the system board heat sink and fan assembly see System board heat sink fan...

Page 60: ...mber Touchpad for use in ceramic white models N14076 001 Touchpad for use in shadow black models N14077 001 Touchpad cable N14078 001 Before removing the touchpad follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 36 2 Remove the bottom cover see Bottom cover on page 36 3 Remove the battery see Battery on page 37 4 Remove the system board heat sink an...

Page 61: ...rotective tape from the touchpad 2 4 Lift the conductive tape from the top right screw 3 5 Remove the three broadhead Phillips M2 0 2 0 screws 4 that secure the touchpad to the computer 6 Disconnect the touchpad cable 5 from the touchpad ZIF connector The cable is secured with double sided tape 7 Remove the touchpad from the computer 6 To install the touchpad reverse this procedure Touchpad 55 ...

Page 62: ...mputer for disassembly see Preparation for disassembly on page 36 2 Remove the bottom cover see Bottom cover on page 36 3 Disconnect the battery cable from the system board see Battery on page 37 4 Remove the system board heat sink and fan assembly see System board heat sink fan combination on page 48 Remove the display assembly 1 Disconnect the wireless antenna cables from the WLAN module and rem...

Page 63: ... left and right sides of the display 1 insert and slide a flat tool along the bottom edge of the bezel 2 and then remove the bezel 3 The bezel is available as spare part number N14102 001 NOTE In this procedure the display assembly will not be connected to the computer Display assembly 57 ...

Page 64: ...e left and right sides of the display panel b While turning the tweezers 2 wrap the tape around the tweezers as you continue to pull the tape 3 out from behind the display panel c Lift the panel off the display enclosure 4 NOTE In this procedure the display assembly will not be connected to the computer d Peel the tape off the connector on the back of the display panel 1 e Lift the wire latch from...

Page 65: ...s 144 Hz N13805 001 FHD 300 nits N13805 001 FHD 300 nits 144 Hz N13805 001 QHD 300 nits 165 Hz Display panel adhesive is available as spare part number N12238 001 9 If you need to replace the camera module a Remove the two Phillips M2 0 3 0 screws 1 from top bracket and then remove the bracket from the display rear cover 2 The bracket is available as spare part number N14108 001 NOTE In this proce...

Page 66: ...10 If you need to remove the hinges from the display enclosure a Remove the three broadhead Phillips M2 0 3 0 screws 1 that secure each hinge to the display back cover b Remove the two rubber pieces from inside each hinge cover 2 c Remove the WLAN antenna cables from the left hinge 3 d Remove the display cable from the right hinge 4 e Remove the hinges 5 The display hinges are available using spar...

Page 67: ...adow black models Rubber inserts are available as spare part number N14107 001 12 If you need to remove the ambient light sensor and cable from the display a Peel the cable off the inside of the display rear cover 1 b Release the sensor board from the top of the cover 2 The board is attached with double sided adhesive The ambient light sensor is available as spare part number N14111 001 Display as...

Page 68: ...displays 14 If you need to remove the WLAN antennas a Peel the wireless antennas off the display rear cover 1 The antennas are attached with double sided adhesive b Release the wireless antenna cables from the retention clips 2 along the sides and bottom of the display back cover The wireless antennas are available using spare part number N14101 001 for models with an FHD display and N14091 001 in...

Page 69: ...re i9 12900H processor and RTX 3060 graphics N13800 601 Intel Core i7 12700H processor and RTX 3070 Ti graphics N13795 601 Intel Core i7 12700H processor and RTX 3070 Ti graphics G Sync N13796 601 Intel Core i7 12700H processor and RTX 3060 graphics N13799 601 Intel Core i7 12700H processor and RTX 3050 graphics N13802 601 Intel Core i7 12700H processor and RTX 3050 Ti graphics N13804 601 Intel Co...

Page 70: ...from the system board Display cable 1 Sensor board cable ZIF 2 RJ 45 network board cable from the RJ 45 board ZIF 3 Wireless antenna cables from the WLAN module 4 Left speaker cable 5 Card reader cable ZIF 6 Touchpad cable ZIF 7 Keyboard cable ZIF 8 Keyboard RGB ZIF 9 select products only Backlight cable ZIF 10 Right speaker cable 11 USB board cable from the USB board 12 2 Remove the rear ports br...

Page 71: ...om the computer 3 Reverse this procedure to install the system board and USB door Top cover with keyboard The top cover with keyboard remains after removing all other spare parts from the computer In this section the first table provides the main spare part number for the top cover keyboards The second table provides the country codes Table 6 15 Top cover with keyboard descriptions and part number...

Page 72: ...s with Thunderbolt N14413 xx1 Per key keyboard models with Thunderbolt N14414 xx1 Table 6 16 Spare part country codes For use in country or region Spare part number For use in country or region Spare part number For use in country or region Spare part number Belgium A41 Hungary 211 Saudi Arabia 171 Brazil 201 Iceland DD1 Slovenia BA1 Bulgaria 261 India D61 South Korea AD1 Chile 161 Israel BB1 Spai...

Page 73: ...press esc and then press f10 when the Start menu is displayed Updating Setup Utility BIOS Updated versions of Setup Utility BIOS might be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the B...

Page 74: ... you can check for and download BIOS updates 1 Select the Search icon in the taskbar type support in the search box and then select the HP Support Assistant app or Select the question mark icon in the taskbar 2 Select Updates The Checking for Updates window opens and Windows checks for updates 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent ...

Page 75: ...he file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Installing a BIOS update 69 ...

Page 76: ...ular backups to avoid information loss NOTE If computer storage is 32 GB or less Microsoft System Restore is disabled by default Using the HP Cloud Recovery Download Tool to create recovery media select products only You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive For details Go to http www hp com search for HP Cloud Recovery and then selec...

Page 77: ...o methods see the Get Help app Select the Start button select All apps select the Get Help app and then enter the task you want to perform NOTE You must be connected to the internet to access the Get Help app Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory On select products it can be created on a boota...

Page 78: ...lume up button and then select f9 or Turn on or restart the tablet quickly press and hold the volume down button and then select f9 3 Select the optical drive or USB flash drive from which you want to boot and then follow the on screen instructions Using HP Sure Recover select products only Select computer models are configured with HP Sure Recover a PC operating system OS recovery solution built ...

Page 79: ...rdware Diagnostics Windows detects a failure that requires hardware replacement a 24 digit failure ID code is generated for select component tests For interactive tests such as keyboard mouse or audio and video palette you must perform troubleshooting steps before you can receive a failure ID You have several options after you receive a failure ID Select Next to open the Event Automation Service E...

Page 80: ...agnostics Windows version from HP To download HP PC Hardware Diagnostics Windows from HP follow these steps 1 Go to http www hp com go techcenter pcdiags The HP PC Diagnostics home page is displayed 2 Select Download HP Diagnostics Windows and then select the specific Windows diagnostics version to download to your computer or a USB flash drive The tool downloads to the selected location Downloadi...

Page 81: ...and a USB flash drive to download and create the HP UEFI support environment because only exe files are provided For more information see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 76 If your PC does not start in Windows you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues Using an HP PC Hardware Diagnostics UEFI hardware failure ID code When HP PC ...

Page 82: ... use a Windows computer to download and create the HP UEFI support environment because only exe files are provided Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive follow this procedure 1 Go to http www hp com go techcenter pcdiags The HP PC Diagnostics home page is displayed 2 Select Download HP Diag...

Page 83: ...com support 2 Select Software and Drivers select your type of product enter the product name or number in the search box that is displayed select your computer and then select your operating system 3 In the Diagnostics section follow the on screen instructions to select and download the Remote UEFI version for the product Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote...

Page 84: ...hen select Settings 3 Make your customization selections 4 Select Exit then select Save Changes and Exit to save your settings Your changes take effect when the computer restarts 78 Chapter 9 Using HP PC Hardware Diagnostics ...

Page 85: ... g 5 33 lb Weight two SSDs 2422 8 g 5 34 lb Input power Operating voltage and current 19 5 V dc 10 3 A 200 W 20 V dc 14 A 280 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to...

Page 86: ... PCIe PCIe PCIe Ready time maximum to not busy 1 0 ms 1 0 ms 1 0 ms Access times logical 0 1 ms 0 1 ms 0 1 ms Transfer rate Sequential read up to 2150 MBps up to 2150 MBps up to 2150 MBps Random read Up to 300 000 IOPs Up to 300 000 IOPs Up to 300 000 IOPs Sequential write up to 1550 MBps up to 1550 MBps up to 1550 MBps Random write Up to 100 000 IOPs Up to 100 000 IOPs Up to 100 000 IOPs Total lo...

Page 87: ...s must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 V ac or 250 V ac as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC...

Page 88: ...lexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF three conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV three conductor 0 75 mm conductor size Power c...

Page 89: ...ttery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP website at http www hp com recycle Recycling 83 ...

Page 90: ...cting 28 HP Easy Clean 27 removing dirt and debris 27 components bottom 14 display 8 keyboard area 9 left side 5 lights 10 rear 6 right side 5 touchpad 9 10 computer major components 17 computer specifications 79 connectors power 7 control zone 9 D display specifications 79 display assembly subcomponents 20 display back cover illustrated 21 spare part numbers 21 display components 8 display panel ...

Page 91: ...num lock key identifying 13 O OMEN key identifying 12 operating system product description 4 P packaging guidelines 23 29 pointing device product description 3 ports HDMI 7 product description 3 USB SuperSpeed 5 USB SuperSpeed port with HP Sleep and Charge 6 USB Type C power connector and Thunderbolt port with HP Sleep and Charge and DisplayPort output 7 power button identifying 12 power connector...

Page 92: ...ity 23 24 support information 29 system board illustrated 18 removal 48 63 spare part numbers 18 48 63 system restore 71 system restore point creating 70 T top cover with keyboard spare part numbers 65 touchpad illustrated 18 removal 54 settings 9 spare part numbers 18 54 touchpad buttons identifying 9 10 touchpad components 9 touchpad light identifying 9 11 touchpad settings adjusting 9 touchpad ...