HP Omni Pro 110, Maintenance And Service Manual

Page 1: ...Maintenance Service Guide HP Omni Pro 110 All in One PC ...

Page 2: ... such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett...

Page 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Page 4: ...iv About This Book ...

Page 5: ...Setup F10 Utilities 7 Using Computer Setup F10 Utilities 7 Computer Setup Main 8 Computer Setup Advanced 10 Computer Setup Power 11 Computer Setup Boot 11 Computer Setup Exit 12 Recovering the Configuration Settings 12 4 Serial ATA SATA Drive Guidelines and Features 13 SATA Hard Drives 13 SATA Hard Drive Cables 13 SATA Data Cable 13 SMART ATA Drives 14 Hard Drive Capacities 14 5 Identifying the Ch...

Page 6: ... and Software Requirements 21 Screws 21 Cables and Connectors 21 Hard Drives 21 Lithium Coin Cell Battery 22 6 Illustrated parts catalog 23 Computer major components 23 Mass storage devices 25 Sequential part number listing 26 7 Removal and Replacement Procedures All in One AIO Chassis 28 Preparing to Disassemble the Computer 28 Small Rear Cover 29 Stand 30 Left Rear Cover 31 Optical Drive 32 Hard...

Page 7: ...iagnostic Front Panel LEDs and Audible Codes 74 Resetting the CMOS Jumper 78 Appendix B Connector Pin Assignments 80 Ethernet BNC 80 USB 80 Microphone 80 Headphone 81 Line in Audio 81 Line out Audio 81 Appendix C Power Cord Set Requirements 82 General Requirements 82 Japanese Power Cord Requirements 82 Country Specific Requirements 83 Appendix D Specifications 84 All in One Models 84 Index 85 vii ...

Page 8: ...viii ...

Page 9: ...y Gigabit b g n 1x1 with 1 internal antenna Keyboard wired Mouse wired Webcam VGA low light single mic Audio AMD Realtek ALC269 Preinstalled operating systems Windows 7 Professional Edition 32 with optional XP Mode Americas Windows 7 Professional Edition 64 with optional XP Mode Americas Windows 7 Starter Edition 32 Latin America only Windows 7 Home Basic 64 Latin America only FreeDOS Latin Americ...

Page 10: ... Rear I O Power In RJ45 Audio Out 4x USB 2 Expansion slot 1x half size for WLAN only Ethernet LAN Realtek RL8111E 10 100 1000 2 Chapter 1 Product Features ...

Page 11: ...grated microphone optional along w webcam 10 Power button and LED 4 20 inch diagonal 16 9 widescreen 1600 x 900 LCD display 11 High performance stereo speakers 5 Optical drive 12 Adjustable tilt stand 6 Optical drive eject button 13 HP optical mouse 7 Brightness increase button 14 HP low profile keyboard with numeric keypad Front Components 3 ...

Page 12: ... ports 11 Stereo audio line out 4 Microphone jack 12 RJ 45 Gigabit Ethernet port 5 Headphone jack 13 Power connector with LED indicator 6 Hard drive access must remove panel 14 Adjustable tilt stand 7 Optical drive access must remove panel 15 Access cover panel 8 Removable access panels must remove panel 16 Lock slot 4 Chapter 1 Product Features ...

Page 13: ... being installed Carefully read and follow the instructions on the screen to complete the installation CAUTION Once the automatic installation has begun DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE Turning off the computer during the installation process may damage the software that runs the computer or prevent its proper installation NOTE If the computer shipped with more than one o...

Page 14: ...u must also install the drivers for each of the devices If prompted for the i386 directory replace the path specification with C i386 or use the Browse button in the dialog box to locate the i386 folder This action points the operating system to the appropriate drivers Obtain the latest support software including support software for the operating system from http www hp com support Select your co...

Page 15: ... to Computer Setup F10 Utility and the settings described in this section Using Computer Setup F10 Utilities Computer Setup can be accessed only by turning the computer on or restarting the system To access the Computer Setup Utilities menu complete the following steps 1 Turn on or restart the computer 2 Press either Esc or F10 while the Press the ESC key for Startup Menu message is displayed at t...

Page 16: ... ROM is saving the Computer Setup F10 changes because the CMOS could become corrupted It is safe to turn off the computer only after exiting the F10 Setup screen Computer Setup Main NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 3 1 Computer Setup Main Option Description System Time Allows you to set system time System Date Allows you to set...

Page 17: ...fault is enabled Capacity Size HDD only view only Transfer mode view only Smart Support run HDD self test for selected channel SMART Status Check SMART Short Self Test SMART Extended Self Test System Information view only Installed Memory Memory Bank 1 Memory Bank 2 BIOS Revision Core Version Computer Setup F10 Utilities 9 ...

Page 18: ...r Default is enabled Onboard LAN Boot ROM Allows you to disable enable the boot ROM of the onboard LAN chip Default is enabled Onboard 1394 Allows you to enable disable all 1394 ports Default is enabled Primary Video Adapter Allows you to select the boot display device when more than 2 video options are offered by the system Integrated Onboard PCI E SATA Controller Allows you to disable enable the...

Page 19: ...on Description Boot time Diagnostic Screen Disables enables POST diagnostic messages display Default is disabled ESC Boot Menu Enables disables the ability to press the Esc key to access the boot menu during boot F9 Diagnostics Enables disables the ability to press the F9 key to access the Diagnostics menu during boot F10 Setup Enables disables the ability to press the F10 key to access the Setup ...

Page 20: ...t for specific Computer Setup options may vary depending on the hardware configuration Table 3 5 Computer Setup Exit Option Description Exit Saving Changes Press Enter to exit saving changes Exit Discarding Changes Press Enter to exit discarding changes Load Setup Defaults Press Enter to load setup defaults Discard Changes Press Enter to discard changes Save Changes Press Enter to save changes Rec...

Page 21: ...ial 400 700 mV Drive voltages 3 3 V 5 V 12 V Jumpers for configuring drive N A Data transfer rate 3 0 Gb s SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3 0 Gb s cable as it is fully backwards compatible with the SATA 1 5 Gb s drives Current HP desktop products ship with SATA 3 0 Gb s hard drives SATA data cables are susceptible to damage if overflexed Never crease a SATA d...

Page 22: ... partition A drive partition is the largest segment of a drive that may be properly accessed by the operating system A single hard drive may therefore be subdivided into a number of unique drive partitions in order to make use of all of its space Because of the differences in the way that drive sizes are calculated the size reported by the operating system may differ from that marked on the hard d...

Page 23: ...cribed in this chapter is essential for proper service CAUTION When the computer is plugged into an AC power source voltage is always applied to the system board You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage Chassis Designation An all in one form factor is available All in One Chassis Designation 15 ...

Page 24: ...s Generating Static The following table shows that Different activities generate different amounts of static electricity Static electricity increases as humidity decreases Relative Humidity Event 55 40 10 Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPs from plastic tube 7 500 V 3 000 V 400 V 400 V 15 000 V 5 000 V 800 V 700 V 35 000 V 12 000 V 6 000 V 2 000 V...

Page 25: ...ollowing equipment to prevent static electricity damage to equipment Wrist straps are flexible straps with a maximum of one megohm 10 resistance in the ground cords To provide proper ground a strap must be worn snug against bare skin The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation Heel straps Toe straps Boot straps can be used at ...

Page 26: ... and other assembly or soldering aids Conductive foam Conductive tabletop workstations with ground cord of one megohm 10 resistance Static dissipative table or floor mats with hard tie to ground Field service kits Static awareness labels Wrist straps and footwear straps providing one megohm 10 resistance Material handling packages Conductive plastic bags Conductive plastic tubes Conductive tote bo...

Page 27: ...y Precautions 1 Never use solvents or flammable solutions to clean the computer 2 Never immerse any parts in water or cleaning solutions apply any liquids to a clean cloth and then use the cloth on the component 3 Always unplug the computer when cleaning with liquids or damp cloths 4 Always unplug the computer before cleaning the keyboard mouse or air vents 5 Disconnect the keyboard before cleanin...

Page 28: ...utlets CAUTION Never remove a wide leveled key like the space bar from the keyboard If these keys are improperly removed or installed the keyboard may not function properly Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed out Be careful not to wipe away lubricants necessary for proper key functions Use tweezers to remove any fibers or dirt in confined area...

Page 29: ...aced away from the work area to prevent damage Cables and Connectors Most cables used throughout the unit are flat flexible cables These cables must be handled with care to avoid damage Apply only the tension required to seat or unseat the cables during insertion or removal from the connector Handle cables by the connector whenever possible In all cases avoid bending or twisting the cables and ens...

Page 30: ...rovides power to the real time clock and has a minimum lifetime of about three years See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures WARNING This computer contains a lithium battery There is a risk of fire and chemical burn if the battery is handled improperly Do not disassemble crush puncture short...

Page 31: ...6 Illustrated parts catalog Computer major components Computer major components 23 ...

Page 32: ...n 1x1 mini card 634906 001 8 Inverter board 651601 001 9 Webcam module 651586 001 10 Speakers Right speaker 651597 001 Left speaker 651598 001 11 WLAN antenna cable 651594 001 12 Inverter cable 651588 001 13 Optical drive cable 651590 001 14 LVDS cable 651589 001 15 Webcam cable 651591 001 16 Hard drive cable 651592 001 17 Power button LED cable 651593 001 Processor includes replacement thermal ma...

Page 33: ...50W external not illustrated 651587 001 Hard drive not illustrated 1000 GB 621418 001 750 GB 632938 001 500 GB 621421 001 320 GB 621420 001 250 GB 621419 001 Optical drive does not include bezel not illustrated 597927 001 Mouse USB optical Portia not illustrated 621416 001 Keyboard not illustrated TBD Mass storage devices Description Spare part number 8X DVD RW SuperMulti DL Drive with LightScribe...

Page 34: ... 001 Hard drive 1000 GB 621419 001 Hard drive 250 GB 621420 001 Hard drive 320 GB 621421 001 Hard drive 500 GB 625256 001 Heat sink assembly UMA graphic interface thermal module includes replacement thermal material 631758 001 Intel Pentium E6800 processor 3 33 GHz 2 MB L2 cache 1066 MHz FSB 631759 001 Intel Pentium E5700 processor 3 00 GHz 2 MB L2 cache 800 MHz FSB 632938 001 Hard drive 750 GB 63...

Page 35: ...x 40mm x 4mm 651597 001 Speaker right 651598 001 Speaker left 651599 001 Display bezel 651600 001 Optical drive bracket 651601 001 Inverter board 651606 001 Fan 651607 001 Heat sink assembly thermal module includes replacement thermal material 651608 001 1 GB memory module PC3 10600 1333 MHz 651609 001 2 GB memory module PC3 10600 1333 MHz Sequential part number listing 27 ...

Page 36: ...CD DVD etc from the computer 2 Shut down the computer 3 After the system has completely shut down disconnect the power adapter from the back of the HP Pro All in One 4 Disconnect all other attached cables from the back of the computer 5 Place the computer face down on a soft flat surface HP recommends that you set down a blanket towel or other soft cloth to protect the touch screen surface from sc...

Page 37: ...e the computer for disassembly see Preparing to Disassemble the Computer on page 28 2 Position the computer with the rear facing you 3 Pry the cover loose using the slot in the top of the cover 1 and then lift it off the computer 2 Figure 7 1 Removing the small rear cover To replace the cover reverse the removal procedures Small Rear Cover 29 ...

Page 38: ...he rear facing you 3 Remove the small rear cover see Small Rear Cover on page 29 4 Remove the three Torx screws 1 that secure the stand to the computer 5 Slide the stand toward the top of the computer 2 and then lift it off the computer Figure 7 2 Removing the stand To replace the stand reverse the removal procedures 30 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 39: ...er for disassembly see Preparing to Disassemble the Computer on page 28 2 Position the computer with the rear facing you 3 Remove the small rear cover see Small Rear Cover on page 29 4 Remove the stand see Stand on page 30 5 Slide the cover toward the left and off the computer Figure 7 3 Removing the left rear cover To replace the left rear cover reverse the removal procedures Left Rear Cover 31 ...

Page 40: ...uter on page 28 2 Position the computer with the rear facing you 3 Remove the small rear cover see Small Rear Cover on page 29 4 Remove the stand see Stand on page 30 5 Remove the left rear cover see Left Rear Cover on page 31 6 Remove the screw 1 that secures the drive to the computer 7 Insert a flat blade screwdriver into the slot and push 2 to disengage the drive and then slide the drive out of...

Page 41: ...cket from the rear of the optical drive Figure 7 5 Optical drive bracket 1 Remove the two screws that secure the bracket to the drive 2 Remove the bracket from the drive To install an optical drive reverse the removal procedures Optical Drive 33 ...

Page 42: ...sassemble the Computer on page 28 2 Position the computer with the rear facing you 3 Remove the small rear cover see Small Rear Cover on page 29 4 Remove the stand see Stand on page 30 5 Remove the left rear cover see Left Rear Cover on page 31 6 Loosen the captive screw 1 that secures the drive to the computer 7 Using the drive cage handle 2 slide the cage toward the side of the computer to disen...

Page 43: ...ve cage remove the four Phillips screws that secure the drive to the cage and then slide the drive out of the cage Figure 7 7 Removing the hard drive from the hard drive cage To replace the hard drive reverse the removal procedures Hard Drive 35 ...

Page 44: ...aring to Disassemble the Computer on page 28 2 Position the computer with the rear facing you 3 Remove the small rear cover see Small Rear Cover on page 29 4 Remove the stand see Stand on page 30 5 Slide the cover toward the right and off the computer Figure 7 8 Removing the right rear cover To replace the right rear cover reverse the removal procedures 36 Chapter 7 Removal and Replacement Procedu...

Page 45: ...y slots To remove a memory module 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 28 2 Position the computer with the rear facing you 3 Remove the small rear cover see Small Rear Cover on page 29 4 Remove the stand see Stand on page 30 5 Remove the right rear cover see Right Rear Cover on page 36 6 Lift the memory cover off the computer Figure 7 9 Removing ...

Page 46: ...from the socket 2 Figure 7 10 Removing the memory module NOTE If you are removing both cards you must remove the upper one before removing the lower one To install a memory module reverse the removal procedures 38 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 47: ...ly see Preparing to Disassemble the Computer on page 28 2 Position the computer with the rear facing you 3 Remove the small rear cover see Small Rear Cover on page 29 4 Remove the stand see Stand on page 30 5 Remove the right rear cover see Right Rear Cover on page 36 6 Remove the heat sink cover by removing the five screws that secure it to the computer 1 and then lifting the cover off the comput...

Page 48: ...at secure the bottom part of the heat sink over the graphics processor NOTE See the second image below for a closer view of the graphics heat sink levers and hooks Figure 7 12 Removing the heat sink Figure 7 13 Graphics heat sink levers and hooks 10 Lift the heat sink off the system board To replace the heat sink reverse the removal procedures 40 Chapter 7 Removal and Replacement Procedures All in...

Page 49: ...3 00 GHz 631759 001 E5500 2 MB cache 2 80 GHz 613035 001 Intel Celeron processor include replacement thermal material E3500 1 MB cache 2 70 GHz 633219 001 To remove the processor 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 28 2 Position the computer with the rear facing you 3 Remove the small rear cover see Small Rear Cover on page 29 4 Remove the stand...

Page 50: ...Place the processor in its socket and close the retainer 2 Secure the locking lever If reusing the existing heat sink go to step 3 If using a new heat sink go to step 5 3 If reusing the existing heat sink clean the bottom of the heat sink with the alcohol pad provided in the spares kit 4 Apply the thermal material provided in the spares kit to the top of the processor and install the heat sink ato...

Page 51: ...sassemble the Computer on page 28 2 Position the computer with the rear facing you 3 Remove the small rear cover see Small Rear Cover on page 29 4 Remove the stand see Stand on page 30 5 Remove the right rear cover see Right Rear Cover on page 36 6 Remove the heat sink see Heat Sink Thermal Module on page 39 7 Disconnect the antenna cable from the module and then remove the screws that secure the ...

Page 52: ...rom the system board Figure 7 15 Removing the WLAN module To install the WLAN module reverse the removal procedures NOTE WLAN modules are designed with a notch to prevent incorrect insertion 44 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 53: ...g you 3 Remove the small rear cover see Small Rear Cover on page 29 4 Remove the stand see Stand on page 30 5 Remove the right rear cover see Right Rear Cover on page 36 6 Remove the heat sink see Heat Sink Thermal Module on page 39 7 To remove the upper cover that allows access to the webcam remove the two screws 1 that secure the cover to the computer and then rotate the cover up and off the com...

Page 54: ...rom the module Figure 7 18 Disconnecting the webcam module cable 10 Remove the module from the computer To install a webcam module reverse the removal procedures 46 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 55: ...u 3 Remove the small rear cover see Small Rear Cover on page 29 4 Remove the stand see Stand on page 30 5 Remove the right rear cover see Right Rear Cover on page 36 6 Remove the heat sink see Heat Sink Thermal Module on page 39 7 Remove the upper cover if not yet removed by removing the two screws 1 that secure the cover to the computer and then rotating the cover up and off the computer 2 Figure...

Page 56: ...d the remainder of the computer prying the cover off 3 Figure 7 20 Removing the rear cover 10 Remove the rear cover from the computer To replace the rear cover reverse the removal procedures 48 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 57: ...ing to Disassemble the Computer on page 28 2 Remove the small rear cover see Small Rear Cover on page 29 3 Remove the stand see Stand on page 30 4 Remove the right rear cover see Right Rear Cover on page 36 5 Remove the heat sink see Heat Sink Thermal Module on page 39 6 Remove the rear cover see Rear Cover on page 47 7 Disconnect the three cables from the board 1 NOTE Be careful not to damage the...

Page 58: ...e board to the computer Figure 7 21 Removing the inverter board 9 Remove the inverter board from the computer To install the inverter board reverse the removal procedures 50 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 59: ... Remove the stand see Stand on page 30 4 Remove the right rear cover see Right Rear Cover on page 36 5 Remove the heat sink see Heat Sink Thermal Module on page 39 6 Remove the rear cover see Rear Cover on page 47 7 Remove the two screws 1 that secure the board to the computer 8 Disconnect the cables from the board 2 NOTE Be careful not to damage the cable when disconnecting it from the board Do n...

Page 60: ...e Stand on page 30 4 Remove the right rear cover see Right Rear Cover on page 36 5 Remove the heat sink see Heat Sink Thermal Module on page 39 6 Remove the rear cover see Rear Cover on page 47 7 Remove the two screws 1 that secure the shield to the computer 8 Rotate the shield from left to right to remove it from the computer 2 Figure 7 23 Removing the system board shield To install the system bo...

Page 61: ... rear cover see Small Rear Cover on page 29 3 Remove the stand see Stand on page 30 4 Remove the right rear cover see Right Rear Cover on page 36 5 Remove the heat sink see Heat Sink Thermal Module on page 39 6 Remove the rear cover see Rear Cover on page 47 7 Remove the system board shield see System Board Shield on page 52 8 Remove the three screws 1 that secure the fan to the computer 9 Disconn...

Page 62: ...10 Lift the fan from the computer 3 Figure 7 24 Removing the fan To install the fan reverse the removal procedures 54 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 63: ...e computer for disassembly see Preparing to Disassemble the Computer on page 28 2 Remove the small rear cover see Small Rear Cover on page 29 3 Remove the stand see Stand on page 30 4 Remove the right rear cover see Right Rear Cover on page 36 5 Remove the heat sink see Heat Sink Thermal Module on page 39 6 Remove the rear cover see Rear Cover on page 47 7 Remove the system board shield see System...

Page 64: ...connectors The right speaker cable connector is black the left speaker cable connector is white Figure 7 26 Removing the speakers To install the speakers reverse the removal procedures 56 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 65: ... on page 29 3 Remove the stand see Stand on page 30 4 Remove the right rear cover see Right Rear Cover on page 36 5 Remove the heat sink see Heat Sink Thermal Module on page 39 6 Remove the rear cover see Rear Cover on page 47 7 Remove the system board shield see System Board Shield on page 52 8 Disconnect all cables from the system board noting their location for reinstallation 9 Remove the six s...

Page 66: ...d To install the system board reverse the removal procedures When replacing the system board note that there are three thermal pads under the board Use the following image to determine thermal pad locations and spare part numbers 58 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 67: ... rear cover see Small Rear Cover on page 29 3 Remove the stand see Stand on page 30 4 Remove the right rear cover see Right Rear Cover on page 36 5 Remove the heat sink see Heat Sink Thermal Module on page 39 6 Remove the rear cover see Rear Cover on page 47 7 Remove the four screws 1 that secure the bracket to the computer 8 Lift the bracket from the computer 2 Figure 7 28 Removing the stand brac...

Page 68: ...29 3 Remove the stand see Stand on page 30 4 Remove the right rear cover see Right Rear Cover on page 36 5 Remove the heat sink see Heat Sink Thermal Module on page 39 6 Remove the rear cover see Rear Cover on page 47 7 Remove the stand bracket see Stand Bracket on page 59 8 Determine which drive connector you need to remove The optical drive connector is located above the hard drive connector 9 R...

Page 69: ...the bezel from the computer To remove the front bezel 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 28 2 Remove the small rear cover see Small Rear Cover on page 29 3 Remove the stand see Stand on page 30 4 Remove the right rear cover see Right Rear Cover on page 36 5 Remove the heat sink see Heat Sink Thermal Module on page 39 6 Remove the rear cover see...

Page 70: ... the front bezel 11 Disconnect the power button assembly from the bezel by flexing the tabs 1 that secure it to the bezel and lifting it off the bezel 2 Figure 7 31 Removing the power button assembly from the bezel 62 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 71: ... separate the bezel from the display assembly Figure 7 32 Removing the bezel from the display assembly 13 Lift the tabs to disengage the computer from the bezel 14 Remove the bezel from the computer To install a front bezel reverse the removal procedures Front Bezel 63 ...

Page 72: ... 30 4 Remove the right rear cover see Right Rear Cover on page 36 5 Remove the heat sink see Heat Sink Thermal Module on page 39 6 Remove the rear cover see Rear Cover on page 47 7 Remove the system board shield see System Board Shield on page 52 8 Remove the system board see System Board on page 57 9 Remove the stand bracket see Stand Bracket on page 59 10 Remove the drive connectors see Drive Co...

Page 73: ...he four screws that secure the display panel Figure 7 33 Removing the display panel 13 Lift the display panel from the remaining assembly To install a display panel reverse the removal procedures Display Panel 65 ...

Page 74: ...switch to the POST Messages Enabled mode during POST press any key except F10 F11 or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Quick Boot is a fast startup process that does not run all of the system level tests such as the memory test Full Boot runs all of ...

Page 75: ...eplace the system board 110 Out of Memory Space for Option ROMs Recently added PCI expansion card contains an option ROM too large to download during POST 1 If a PCI expansion card was recently added remove it to see if the problem remains 2 In Computer Setup set Advanced Device Options NIC PXE Option ROM Download to DISABLE to prevent PXE option ROM for the internal NIC from being downloaded duri...

Page 76: ... proper memory module type 201 Memory Error RAM failure 1 Ensure memory modules are correctly installed 2 Verify proper memory module type 3 Remove and replace the identified faulty memory module s 4 If the error persists after replacing memory modules replace the system board 213 Incompatible Memory Module in Memory Socket s X X A memory module in memory socket identified in the error message is ...

Page 77: ...or may have malfunctioned 1 Reseat CPU fan 2 Reseat fan cable 3 Replace CPU fan 512 Rear Chassis Fan not Detected Rear chassis fan is not connected or may have malfunctioned 1 Reseat rear chassis fan 2 Reseat fan cable 3 Replace rear chassis fan 513 Front Chassis fan not detected Front chassis fan is not connected or may have malfunctioned 1 Reseat front chassis fan 2 Reseat fan cable 3 Replace fr...

Page 78: ...n a low power state to prevent damage due to excessive environmental temperature Make sure the system meets the HP enclosure guidelines as listed in the QuickSpecs including the following 1 Clean the air vents on the front back or any other vented side of the computer 2 Ensure that there is a 10 2 cm 4 in clearance on all vented sides of the computer to permit the required airflow 3 Ensure that co...

Page 79: ...Memory not configured correctly for proper MEBx execution SODIMM1 is not installed Make sure there is a memory module in the SODIMM1 socket and that it is properly seated 2212 USB Key Provisioning failure writing to device USB device used for USB key provisioning will not allow BIOS to update provision file properly 1 Try a different USB key device for provisioning 2 If the error persists update t...

Page 80: ... displayed along with the error provides further clarity into the failure MEBx handles transference of information between the system BIOS and ME firmware 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2231 ME error during MEBx execution Error occurred during MEBx execution which fails i...

Page 81: ... with computer turned off 2 Check connector for bent or missing pins 3 Ensure that none of the keys are depressed 4 Replace keyboard Parity Check 2 Parity RAM failure or a PCI PCIe device is asserting a SERR Run Computer Setup and Diagnostic utilities To disable a PCI PCIe device from asserting a SERR run the Computer Setup utility and select Advanced Bus Options SERR Generation Disable POST Numer...

Page 82: ... Computer in Suspend to RAM mode some models only or normal Suspend mode None required Press any key or move the mouse to wake the computer Red Power LED flashes two times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 2 Thermal protection activated Air flow is restricted a fan may not be functioning or the heatsink is no...

Page 83: ...mes once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 5 Pre video memory error CAUTION To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a DIMM module 1 Reseat DIMMs 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third ...

Page 84: ...th iteration but LEDs continue until problem is solved 9 System powers on but is unable to boot 1 Unplug the AC power cord from the computer wait 30 seconds then plug the power cord back in to the computer 2 Replace the system board 3 Replace the processor Red Power LED flashes ten times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until probl...

Page 85: ...s green the power button is working correctly and the system board needs to be replaced OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on green then 1 Check that the unit is plugged into a working AC outlet 2 Open hood and check that the power button harness is properly connected to the system board 3 Check that both power supply cables are properly ...

Page 86: ...ity by briefly touching a grounded metal object See the Hardware Reference Guide for more information 3 Disassemble the computer until you can gain access to the system board CAUTION Resetting CMOS will restore the computer to factory defaults and will erase any customized information including passwords asset numbers and special settings 4 Locate the header and jumper labeled CMOS PW NOTE Be sure...

Page 87: ... 9 Plug in the computer and turn on power NOTE Use Computer Setup to reset any special system setups along with the date and time For instructions on Computer Setup see the Computer Setup F10 Utility Guide Resetting the CMOS Jumper 79 ...

Page 88: ...e connectors may not be used on the product being serviced Ethernet BNC Connector and Icon Pin Signal 1 2 Data Ground USB Connector and Icon Pin Signal 1 2 3 4 5 VDC Data Data Ground Microphone Connector and Icon 1 8 miniphone Pin Signal 1 Tip 2 Ring 3 Shield Audio_left Audio_Right Ground 80 Appendix B Connector Pin Assignments ...

Page 89: ...Audio_left Power_Right Ground Line in Audio Connector and Icon 1 8 miniphone Pin Signal 1 Tip 2 Ring 3 Shield Audio_In_Left Audio_In_Right Ground Line out Audio Connector and Icon 1 8 miniphone Pin Signal 1 Tip 2 Ring 3 Shield Audio_Out_Left Audio_Out_Right Ground Headphone 81 ...

Page 90: ...ncy responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6 m 12 fe...

Page 91: ...d set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear...

Page 92: ...to 95 F 22 to 149 F 5 to 35 C 30 to 66 C Relative Humidity noncondensing Operating 15 80 at 79 F 15 80 at 26 C Maximum Altitude unpressurized Operating Nonoperating 0 6 562 ft 0 15 000 ft 0 2000 m 4 572 m Power Supply Rated Voltage Range Rated Line Frequency 100 240 V 50 60 Hz 2 0 A 100 240 V 50 60 Hz 2 0 A Max Operating Power 150 W 150 W Idle Operating Power Integrated graphics 30 W Integrated gr...

Page 93: ...electrostatic discharge ESD 16 preventing damage 17 error codes 66 74 messages 67 ethernet BNC pin assignments 80 F fan removing 53 spare part number 24 53 spare part numbers 27 flashing LEDs 74 front bezel removing 61 front components 3 G grounding methods 17 H hard drive proper handling 21 removing 34 SATA characteristics 13 spare part numbers 25 hard drive cable spare part number 24 26 hard dri...

Page 94: ...wer button board 51 preparing to disassemble the computer 28 rear cover 47 right rear cover 36 small rear cover 29 speakers 55 stand 30 stand bracket 59 system board 57 system board shield 52 thermal module 39 webcam module 45 WLAN module 43 right rear cover removing 36 S safety precautions cleaning 19 SATA connectors on system board 13 data cable pinouts 13 hard drive characteristics 13 screws co...

Page 95: ...WLAN module removing 43 spare part number 24 26 Index 87 ...