HP Omni10, Maintenance And Service Manual

Page 1: ...HP Pro Tablet 610 and HP Omni10 Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ... Edition October 2013 Document Part Number 737637 002 Product notice This guide describes features that are common to most models Some features may not be available on your tablet Not all features are available in all editions of Windows 8 This tablet may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality See for http www...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ...number product number and model number 10 Tablet major components 11 Miscellaneous parts 13 Sequential part number listing 14 4 Removal and replacement preliminary requirements 16 Tools required 16 Service considerations 16 Plastic parts 16 Cables and connectors 16 Grounding guidelines 17 Electrostatic discharge damage 17 Packaging and transporting guidelines 18 Workstation guidelines 18 5 Removal...

Page 6: ...BIOS 46 Updating the BIOS 46 Determining the BIOS version 47 Downloading a BIOS update 47 7 Specifications 49 8 Backing up restoring and recovering 50 Creating a Microsoft recovery drive select models only 50 Using Windows Refresh for quick and easy recovery 51 Removing everything and reinstalling Windows 51 Backing up data using File History 52 9 Power cord set requirements 53 Requirements for al...

Page 7: ...1200 multitouch capacitive Gorilla glass 3 TouchScreen with antismudge and air bonding Windows 8 compliant ultraslim 16 10 aspect ratio typical brightness 400 nits 18 bit color depth with FRC 80 80 80 80 viewing angle UWVA Dual link eDP interface Graphics Intel Graphics Media Accelerator Support for HD playback streaming and recording at 1080p at 30fps Support for DX11 Memory Support for 2048 MB 1...

Page 8: ... Wifi 802 11a b g n 2 2 multiple input and multiple output MIMO External expansion Integrated micro SD card support SDXC in DDR50 SDR25 and SDR12 mode Ports Audio 3 5 mm headphone microphone combo jack support NA type headset only HDMI type D connector Power connector Micro USB 2 0 type AB connector support for host mode only Keys Power Volume down Volume up Power requirements Support for 2 cell 3...

Page 9: ...Category Description HP Pro Tablet 610 HP Omni10 Operating system Preinstalled Microsoft Windows 8 1 32 bit Serviceability End user replaceable part AC adapter 3 ...

Page 10: ...ol Panel 2 Select System and Security and then in the System area tap Device Manager A list displays all the devices installed on the tablet Locating software To find out what software is installed on the tablet Swipe from the left until the arrow appears and then tap the arrow in the lower left corner of the screen or Swipe up from the bottom to display the Apps screen 4 Chapter 2 External compon...

Page 11: ...tions in your environment 5 WWAN antennas 2 select models only Send and receive wireless signals to communicate with wireless wide area networks 6 Windows button Minimizes all open applications and displays the Start screen The antennas are not visible from the outside of the tablet For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulato...

Page 12: ...onal headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this guide on the Start screen type support select the HP Support Assistant app select My computer an...

Page 13: ... power button will result in the loss of unsaved information If the tablet has stopped responding and Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the tablet NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your tablet to resume quickly from inactivity To le...

Page 14: ...vice 5 Micro HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed HDMI device 6 Micro SIM slot Supports a wireless subscriber identity module SIM select models only 7 Micro memory card reader Reads optional memory cards that store manage share or access information To insert a card Hold the card label si...

Page 15: ...r the model number Locate these numbers before you contact support Regulatory label s Provide s regulatory information about the tablet Regulatory markings for your country or region are located on the back of the tablet For regulatory identification purposes your product is assigned a Regulatory Model Number The regulatory number should not be confused with the marketing name or product numbers F...

Page 16: ...y or region and then follow the on screen instructions Locating the serial number product number and model number The serial number and product number of your tablet are located on the left edge of the tablet The model number of your tablet is located on the back of your tablet You may need the information when you travel internationally or when you contact support 10 Chapter 3 Illustrated parts c...

Page 17: ...ablet 610 tablet models 763533 001 For use only on HP Omni 10 tablet models 739813 001 2 Power button board includes cable 739807 001 3 Light sensor board includes double sided adhesive and microphone 739810 001 4 Front facing webcamera includes cable and double sided adhesive 739815 001 Tablet major components 11 ...

Page 18: ...d with the Windows 8 Standard operating system 764203 501 System board for use only on HP Pro Tablet 610 tablet models equipped with an Intel Quad Core Z3795 1 60 GHz turbo up to 2 39 GHz processor 4 0 GB of system memory 64 GB eMMC system storage and a graphics subsystem with UMA memory for use only on tablet models equipped with the FreeDOS or Linux operating systems 764203 001 System board for ...

Page 19: ...rating system 739803 501 System board equipped with an Intel Quad Core Z3770 1 46 GHz turbo up to 2 40 GHz processor 2 0 GB of system memory 32 GB eMMC system storage and a graphics subsystem with UMA memory for use only on tablet models equipped with the FreeDOS or Linux operating systems NOTE This system board spare part kit is also used by European Middle Eastern and African countries and regio...

Page 20: ...739805 501 System board for use only on HP Omni 10 tablet models equipped with an Intel Quad Core Z3770 1 46 GHz turbo up to 2 40 GHz processor 2 0 GB of system memory 64 GB eMMC system storage and a graphics subsystem with UMA memory for use only on tablet models equipped with the Windows 8 Standard operating system 739807 001 Power button board includes cable 739808 001 Volume button board inclu...

Page 21: ...ndard operating system 764202 601 System board for use only on HP Pro Tablet 610 tablet models equipped with an Intel Quad Core Z3775 1 46 GHz turbo up to 2 39 GHz processor 2 0 GB of system memory 32 GB eMMC system storage and a graphics subsystem with UMA memory for use only on tablet models equipped with the Windows 8 Professional operating system 764203 001 System board for use only on HP Pro ...

Page 22: ...can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the tablet be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the tablet Cables must be handled with extreme care to avoid damage Apply only...

Page 23: ...e these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The follo...

Page 24: ... proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field servic...

Page 25: ...m resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resis...

Page 26: ...ng removal and replacement Back cover Description Spare part number Back cover includes shielding For use only on HP Pro Tablet 610 tablet models 763533 001 For use only on HP Omni 10 tablet models 739813 001 10 1 in AG LED WUXGA TouchScreen display assembly NOTE The display assembly does not include the display panel cable The display panel cable is available using spare part number 739817 001 Fo...

Page 27: ...he tablet 2 Insert a thin plastic tool 1 between the back cover and the display assembly The first insertion point should be between the power button 2 and the middle of the top edge 3 of the back cover 3 Separate the top edge of the back cover 4 from the display assembly CAUTION When removing the back cover make sure the bottom edge opposite the power button is the last edge removed Failure to fo...

Page 28: ...ng system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 20 Remove the power button board 1 Disconnect the battery cable from the system board 2 Disconnect the power button board cable 1 from the volume button board 3 Remove the Phillips PM2 0 3 0 screw 2 that secur...

Page 29: ...teps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 20 5 Disconnect the battery cable from the system board see ...

Page 30: ...rom the system board 3 Detach the volume button board cable 3 from the battery The volume button board cable is attached to the battery with double sided adhesive 4 Detach the volume button board 4 from the display assembly The volume button board is attached to the display assembly with double sided adhesive 5 Remove the volume button board and cable Reverse this procedure to install the volume b...

Page 31: ...nect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 20 5 Disconnect the battery cable from the system board see Power button board on page 22 Remove the front facing webcamera 1 Release the ZIF connector 1 to which the front facing webcamera cable is attached and then disconnect...

Page 32: ...mbly The front facing webcamera is attached to the display assembly with double sided adhesive 4 Remove the front facing webcamera microphone and cable Reverse this procedure to install the front facing webcamera 26 Chapter 5 Removal and replacement procedures ...

Page 33: ...e power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 20 5 Disconnect the battery cable from the system board see Power button board on page 22 6 Remove the rear facing webcamera see Rear facing webcamera on page 28 Remove the light sensor board 1 Release the ZIF connector 1 to which the rear facing webcamera cable is attached...

Page 34: ...nnect all external devices from the tablet 4 Remove the back cover see Back cover on page 20 5 Disconnect the battery cable from the system board see Power button board on page 22 Remove the rear facing webcamera 1 Release the ZIF connector 1 to which the rear facing webcamera cable is attached and then disconnect the rear facing webcamera cable from the system board 2 Remove the Phillips PM2 0 3 ...

Page 35: ...4 Remove the rear facing webcamera and cable 6 Reverse this procedure to install the rear facing webcamera Rear facing webcamera 29 ...

Page 36: ...e tablet 4 Remove the back cover see Back cover on page 20 5 Disconnect the battery cable from the system board see Power button board on page 22 Remove the audio board 1 Release the ZIF connector 1 to which the audio board cable is attached and then disconnect the audio board cable from the system board 2 Detach the audio board cable 2 from the battery The audio board cable is attached to the bat...

Page 37: ...5 Remove the audio board and cable 5 Reverse this procedure to install the audio board Audio board 31 ...

Page 38: ... unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 20 5 Disconnect the battery cable from the system board see Power button board on page 22 Remove the vibrator module 1 Disconnect the vibrator module cable 1 from the system board 2 Release the vibrator module 2 from the clip molded into the display assembly 3...

Page 39: ...move the volume button board see Volume button board on page 23 7 Remove the audio board see Audio board on page 30 WARNING To reduce potential safety issues use only the battery provided with the tablet a replacement battery provided by HP or a compatible battery purchased from HP CAUTION Removing a battery that is the sole power source for the tablet can cause loss of information To prevent loss...

Page 40: ...ve the six Phillips PM2 0 3 0 screws 1 and the four Phillips PM2 0 3 25 screws 2 that secure the battery to the display assembly 5 Lift the front edge of the battery 3 until the tabs 4 on the back edge of the battery disengage from the display assembly 6 Remove the battery 5 by sliding it forward 34 Chapter 5 Removal and replacement procedures ...

Page 41: ...all external devices from the tablet 4 Remove the back cover see Back cover on page 20 5 Disconnect the battery cable from the system board see Power button board on page 22 and then remove the following components a Volume button board see Volume button board on page 23 b Audio board see Audio board on page 30 c Battery see Battery on page 33 Remove the wireless antenna cables and transceivers 1 ...

Page 42: ... wireless antenna transceivers are attached to the display assembly with double sided adhesive 4 Remove the wireless antenna cables and transceivers Reverse this procedure to install the wireless antenna cables and transceivers 36 Chapter 5 Removal and replacement procedures ...

Page 43: ... battery cable from the system board see Power button board on page 22 and then remove the following components a Volume button board see Volume button board on page 23 b Audio board see Audio board on page 30 c Battery see Battery on page 33 Remove the SIM card reader board 1 Release the ZIF connector 1 to which the SIM card reader board cable is attached and then disconnect the SIM card reader b...

Page 44: ...bernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 20 5 Disconnect the battery cable from the system board see Power button board on page 22 and then remove the following components a Volume...

Page 45: ...3 d SIM card reader board see SIM card reader board on page 37 Remove the speakers 1 Disconnect the speaker cables 1 from the system board 2 Remove the speakers 2 and cables Reverse this procedure to install the speakers Speakers 39 ...

Page 46: ...Disconnect the battery cable from the system board see Power button board on page 22 and then remove the following components a Volume button board see Volume button board on page 23 b Audio board see Audio board on page 30 c Battery see Battery on page 33 d SIM card reader board see SIM card reader board on page 37 Remove the display panel cable 1 Release the ZIF connector 1 to which the display ...

Page 47: ...le 3 from the display assembly The display panel cable is attached to the display assembly with double sided adhesive 4 Remove the display panel cable Reverse this procedure to install the display panel cable Display panel cable 41 ...

Page 48: ...nly on tablet models equipped with the Windows 8 Professional operating system 764202 601 System board for use only on HP Pro Tablet 610 tablet models equipped with an Intel Quad Core Z3775 1 46 GHz turbo up to 2 39 GHz processor 2 0 GB of system memory 32 GB eMMC system storage and a graphics subsystem with UMA memory for use only on tablet models equipped with the Windows 8 Standard operating sy...

Page 49: ...em board spare part kit is also used by European Middle Eastern and African countries and regions for refurbishing 739803 001 Before removing the system board follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord ...

Page 50: ...nnector 5 Front facing webcamera cable from the system board ZIF connector 6 Wireless antenna cables from the system board terminals NOTE The wireless antenna cable labeled 1 connects to the Main terminal labeled 1 The wireless antenna cable labeled 2 connects to the Aux terminal labeled 2 2 Remove the three Phillips PM2 0 2 5 screws 1 that secure the system board to the display assembly 44 Chapte...

Page 51: ...3 Remove the system board 2 Reverse this procedure to install the system board System board 45 ...

Page 52: ...IOS To start Setup Utility BIOS turn on or restart the tablet quickly press the volume down button and then press the power button NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the tablet from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files ...

Page 53: ... the tablet by unplugging the power cord from the AC outlet Do not shut down the tablet or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen type hp support assistant and then select the HP Support Assistant app 2 Tap Updates and tune ups and then tap Check for HP updates now 3 Follow the on screen instructions 4 At the download area follow ...

Page 54: ...e designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions NOTE After a message on the screen reports a successful installation you can de...

Page 55: ...ature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity non condensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this ...

Page 56: ...s to address issues with your tablet Backing up data using File History NOTE This chapter describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support On the Start screen type help and then select Help and Support Creating a Microsoft recovery drive select models only After you successfully set up the tablet create a Microsoft ...

Page 57: ...hat were purchased from the Windows Store will be saved NOTE During Refresh a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall See Help and Support for instructions on reinstalling traditional applications From the Start screen type h and then select Help and Support NOTE You may be prompted for your permission or password ...

Page 58: ... History can be set to regularly and automatically back up files from libraries desktop contacts and favorites If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin or if files become corrupted you can restore the files that you backed up using File History Restoring files is also useful if you ever choose to reset the tablet by reinstalling ...

Page 59: ...t 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupl...

Page 60: ...5P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 co...

Page 61: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 55 ...

Page 62: ...0 display panel assembly spare part numbers 15 display panel assembly spare part number 13 display panel assembly spare part numbers 14 display panel cable removal 40 spare part number 12 14 40 display panel product description 1 E electrostatic discharge 17 equipment guidelines 19 external expansion product description 2 F front components 5 front facing webcamera removal 25 spare part number 11 ...

Page 63: ...ber 13 15 security product description 2 sensors product description 2 serial number location 8 service considerations cables 16 connectors 16 plastic parts 16 serviceability product description 3 SIM slot 8 SIM card reader board removal 37 spare part number 12 14 37 Speaker Kit spare part number 12 14 38 speakers location 8 removal 38 spare part number 12 14 38 system board removal 42 spare part ...