Chapter 7
Troubleshooting
Remote Client
I cannot log into the HP Server Remote Management Card from the remote client.
Are you entering the correct password? The login name and password are case
sensitive. The factory default login name is ADMIN. Likewise, the factory
default login password is ADMIN.
I can no longer communicate with the HP Server Remote Management Card from
the remote client.
If DHCP is
enabled
for the HP Server Remote Management Card, the IP address
on the card may have changed. Go back into the card's BIOS setup program to
view the new IP address, or view the card's new address via HP Toptools Device
Manager.
My web browser gives me proxy errors when I try to log into the HP Server Remote
Management Card from the remote client.
If your network uses a proxy server for Internet (World Wide Web) access, you
may need to bypass it to communicate with your HP Server Remote Management
Card. You do this by manually entering the IP address of your HP Server Remote
Management Card in the "exceptions" list in your browser's connection
preferences.
While using console redirection, I click "NT Remote Console" but do not see any
graphics.
Windows graphics console redirection is managed via pcAnywhere. When
connected via modem, clicking "NT Remote Console" from the Remote Control
page simply redirects control of the HP Server Remote Management Card serial
port to the host server. Once that has been done, you hang up the connection and
run pcAnywhere on the remote client and dial back into the HP Server Remote
Management Card. If your server is running Microsoft Windows NT, its console
will be redirected to your remote client.
When connected via LAN, you do not need to use the HP Server Remote
Management Card interface. Just launch pcAnywhere and double-click the
connection item you set up for your server.
When connected to the HP Server Remote Management Card, I am logged off after
several minutes of inactivity.
By default, the HP Server Remote Management Card automatically terminates a
connection after five minutes of card or user inactivity. This feature prevents a
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