HP Pavilion 11 x2 PC, Maintenance And Service Manual

Page 1: ...HP Pavilion 11 x2 PC Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...ember 2013 Document Part Number 731204 002 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality See for http www micros...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ...ting the serial number product number and model number 14 Tablet major components 15 Keyboard base major components 19 Miscellaneous parts 21 Sequential part number listing 22 4 Removal and replacement preliminary requirements 27 Tools required 27 Service considerations 27 Plastic parts 27 Cables and connectors 27 Grounding guidelines 28 Electrostatic discharge damage 28 Packaging and transporting...

Page 6: ...3 System board 54 Display panel cable 58 Tablet battery 59 Keyboard base component replacement procedures 61 Bottom cover 61 Keyboard base battery 62 TouchPad 64 Card reader board 65 HDMI USB board 67 Power connector cable 68 Audio USB board 69 Docking board 71 Hinge assembly 72 6 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI 75 Starting Setup Utility BIOS 75 Updating the BIOS 75 De...

Page 7: ...ecovery Manager 83 What you need to know 84 Using the HP Recovery partition select models only 84 Using HP Recovery media to recover 85 Changing the computer boot order 85 Removing the HP Recovery partition 85 9 Power cord set requirements 86 Requirements for all countries 86 Requirements for specific countries and regions 86 10 Recycling 88 Index 89 vii ...

Page 8: ...viii ...

Page 9: ...16 9 ultra wide aspect ratio typical brightness 400 nits ultraslim 2 5 mm Supports low voltage differential signaling LVDS Memory Supports DDR3L 1333 MHz DDR3L 1600 MHz downgrade to DDR3L 1333 MHz Supports DDR3L 1066 MHz DDR3L 1600 MHz downgrade to DDR3L 1066 MHz Supports up to 4096 MB maximum on board system memory 8 pieces of 256 MB 16 Storage Supports the M2 SATA 3 NGFF solid state drive Suppor...

Page 10: ... push push technology Reads data from and writes data to digital memory cards such as Secure Digital SD Ports Tablet Docking connector supports charging docking audio out video out Headphone microphone combo jack Power connector Keyboard base Docking connector supports charging docking audio out video out HDMI v1 4a supporting up to 1080p 60Hz Headphone microphone combo jack Power connector USB 3 ...

Page 11: ...r non PFC RC 3 wire 4 5 mm Tablet supports a 2 cell 21 Wh 2 86 Ah Li ion battery Keyboard base supports a 2 cell 28 Wh 4 00 Ah Li ion battery Security Software based trusted platform module TPM solution Operating system Preinstalled Microsoft Windows 8 Standard 64 bit and Microsoft Windows 8 Professional 64 bit Serviceability End user replaceable parts AC adapter 3 ...

Page 12: ...ernal component identification Tablet Display components Item Component Description 1 WLAN antennas 2 Send and receive wireless signals to communicate with WLANs 4 Chapter 2 External component identification ...

Page 13: ...ent light sensor The ambient light sensor automatically adjusts the display brightness based on the lighting conditions in your environment 5 Internal microphone Records sound 6 Speakers 2 Produce sound Display 7 Windows button Returns you to the Start screen from an open app or the Windows desktop The antennas are not visible from the outside of the computer For optimal transmission keep the area...

Page 14: ...ective press and hold the power button down for at least 5 seconds to turn off the tablet To learn more about your power settings see your power options Swipe from the right edge of the TouchPad or touch screen to display the charms tap Search and then tap the search box In the search box type power select Settings and then select Power options or From the Start screen type power select Power and ...

Page 15: ...isabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 5 Docking port power connector Connects the tablet to the keyboard base and connects an AC adapter 6 Power connector Connects an AC adapter 7 Volume button Controls speaker volume on the tablet To increase speaker volume press the edge of the button To decrease spea...

Page 16: ...t posts Align and attach the tablet to the keyboard base 2 Docking connector Connects the tablet to the keyboard base 3 Release latch Releases the tablet To release the tablet slide the release latch to the left 8 Chapter 2 External component identification ...

Page 17: ...ons when pressed in combination with the b key or the esc key select models only 3 Windows key Returns to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return to the previous screen 4 Action keys Execute frequently used system functions NOTE Action keys do not display or function on the tablet on screen keyboard Keyboard base 9 ...

Page 18: ...hts Item Component Description 1 Caps lock light White Caps lock is on Off Caps lock is off 2 Mute light Amber Computer sound is off Off Computer sound is on 10 Chapter 2 External component identification ...

Page 19: ...one Reads your finger gesture to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button of an external mouse 3 Right TouchPad button Functions like the right button on an external mouse Keyboard base 11 ...

Page 20: ...ional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before using headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support and then select the HP Support Assistant app NOTE When a device is connected to the jack the computer speakers are disa...

Page 21: ...ease it until it pops out 2 HDMI port Connects an optional video or audio device such as a highdefinition television any compatible digital or audio component or a high speed HDMI device 3 USB 3 0 port Connects optional USB devices such as a keyboard mouse external drive printer scanner or USB hub 4 AC adapter light White The AC adapter is connected and the battery is charged Amber The AC adapter ...

Page 22: ...l number product number and model number The serial number and product number are located on the left edge of the tablet You may need the information when you travel internationally or when you contact support 14 Chapter 3 Illustrated parts catalog ...

Page 23: ...omponent Spare part number 1 Display enclosure includes power button actuator and volume button actuator In flyer red finish 740182 001 In pearl white finish 740183 001 In sparkling black finish 740181 001 Tablet major components 15 ...

Page 24: ...tory label Bezel for use only on computer models equipped with the Ralink WLAN module in the Asia Pacific regions and countries and Japan 740200 001 Bezel for use only on computer models equipped with the Ralink WLAN module in Europe the Middle East and Africa 740199 001 Bezel for use only on computer models equipped with the Ralink WLAN module in Latin America 742766 001 Bezel for use only on com...

Page 25: ...of system memory and the Windows 8 Standard operating system 741030 501 Equipped with an Intel Celeron N2910 processor 1066 MHz FSB quad core 4 5 W 4 GB of system memory and the FreeDOS or Linux operating system 741030 001 Equipped with an Intel Celeron N2910 processor 1066 MHz FSB quad core 4 5 W 2 GB of system memory and the Windows 8 Professional operating system 741031 601 Equipped with an Int...

Page 26: ...eron N2920 1 86 GHz SC turbo up to 2 00 GHz processor 1066 MHz FSB 2 0 MB L2 cache quad core 4 5 W 4 GB of system memory and the Windows 8 Standard operating system 754648 501 System board equipped with an Intel Celeron N2920 1 86 GHz SC turbo up to 2 00 GHz processor 1066 MHz FSB 2 0 MB L2 cache quad core 4 5 W 4 GB of system memory and the Windows 7 FreeDOS or Linux operating system 754648 001 S...

Page 27: ...01 In pearl white finish 740205 001 In sparkling white finish 740203 001 2 TouchPad includes cable 740190 001 3 Keyboard top cover includes keyboard cable For use in Belgium 740184 A41 For use in Canada 740184 DB1 For use in the Czech Republic and Slovakia 740184 FL1 For use in Denmark Finland and Norway 740184 DH1 For use in France 740184 051 Keyboard base major components 19 ...

Page 28: ...184 031 For use in the United States 740184 001 4 Docking board 740206 001 5 Power connector cable 740188 001 6 Audio USB board includes audio out audio in combo jack and USB 2 0 port 742733 001 7 HDMI USB board includes HDMI port and USB 3 0 port 740209 001 8 Card reader board includes cable 740202 001 9 2 cell 28 Wh 4 00 Ah Li ion battery for use only in the keyboard base includes cable 726596 0...

Page 29: ...71 D01 For use in Australia 490371 011 For use in Denmark 490371 081 For use in Europe 490371 021 For use in India 490371 D61 For use in Italy 490371 061 For use in Japan 490371 291 For use in North America 490371 001 For use in the People s Republic of China 490371 AA1 For use in South Korea 490371 AD1 For use in Switzerland 490371 111 For use in Taiwan 490371 AB1 For use in Thailand 490371 201 F...

Page 30: ...ooth 4 0 Combo Adapter 701943 001 HDMI to VGA adapter 714657 001 65 W HP Smart adapter non PFC EM 3 wire 4 5 mm 717384 005 Intel Wireless N 7260BN 802 11b g n 2 2 WiFi BT 4 0 Combo Adapter 721092 001 45 W HP Smart adapter non PFC RC 3 wire 4 5 mm 722232 005 2 cell 21 Wh 2 86 Ah Li ion battery for use only in the tablet includes cable 726596 005 2 cell 28 Wh 4 00 Ah Li ion battery for use only in t...

Page 31: ...s keyboard cable and TouchPad cable 740184 AB1 Keyboard top cover with TouchPad for use in Taiwan includes keyboard cable and TouchPad cable 740184 AD1 Keyboard top cover with TouchPad for use in South Korea includes keyboard cable and TouchPad cable 740184 B31 Keyboard top cover with TouchPad for use in the Netherlands includes keyboard cable and TouchPad cable 740184 BG1 Keyboard top cover with ...

Page 32: ... includes alignment posts cables docking connector and release latch 740206 001 Docking board 740207 001 Rubber Feet Kit includes keyboard base base enclosure rubber feet 740208 001 Screw Kit 740209 001 HDMI USB board includes HDMI port and USB 3 0 port 741029 001 System board equipped with an Intel Pentium N3510 processor 1333 MHz FSB quad core 4 5 W 4 GB of system memory a graphics subsystem wit...

Page 33: ...gulatory label 742767 001 Bezel for use only on computer models equipped with the Ralink WLAN module in the People s Republic of China includes power connector light pipe and regulatory label 745774 001 Bezel for use only on computer models equipped with the Intel WLAN module in North America includes power connector light pipe and regulatory label 745775 001 Bezel for use only on computer models ...

Page 34: ...g system 754648 001 System board equipped with an Intel Celeron N2920 1 86 GHz SC turbo up to 2 00 GHz processor 1066 MHz FSB 2 0 MB L2 cache quad core 4 5 W 4 GB of system memory and the FreeDOS or Linux operating system 754648 501 System board equipped with an Intel Celeron N2920 1 86 GHz SC turbo up to 2 00 GHz processor 1066 MHz FSB 2 0 MB L2 cache quad core 4 5 W 4 GB of system memory and the...

Page 35: ...assembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the tablet be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the tablet Cables must be handled with extreme care to avoid damage A...

Page 36: ... Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows ho...

Page 37: ... to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use cond...

Page 38: ...n the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissip...

Page 39: ...ish 740183 001 In sparkling black finish 740181 001 Before disassembling the tablet follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet Remove th...

Page 40: ...01 Before removing the sensor board follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the display enclosure see Display enclosure on p...

Page 41: ... Disconnect the tablet battery cable from the system board 2 Disconnect the sensor board cable 1 from the system board 3 Disconnect the power button board cable 2 from the sensor board Tablet component replacement procedures 33 ...

Page 42: ...2 001 Before removing the wireless antenna follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the display enclosure see Display enclosu...

Page 43: ...dule Aux terminal labeled 2 2 Release the wireless antenna cables from the routing clips 2 built into the display panel assembly 3 Detach the wireless antenna transceivers 3 from the heat sink The wireless antenna transceiver is attached to the heat sink with double sided tape 4 Remove the wireless antenna cables and transceivers Reverse this procedure to install the wireless antenna cables and tr...

Page 44: ...ay enclosure on page 31 5 Disconnect the tablet battery cable from the system board see Sensor board on page 32 Remove the front facing webcamera 1 Release the ZIF connector 1 to which the front facing webcamera cable is attached and then disconnect the front facing webcamera cable from the system board 2 Remove the Phillips PM1 85 1 60 screw 2 that secures the front facing webcamera bracket to th...

Page 45: ...ablet 4 Remove the display enclosure see Display enclosure on page 31 5 Remove the front facing webcamera see Front facing webcamera on page 36 Remove the rear facing webcamera 1 Release the ZIF connector 1 to which the rear facing webcamera cable is attached and then disconnect the rear facing webcamera cable from the system board 2 Detach the rear facing webcamera ribbon cable 2 from the display...

Page 46: ...from the system board see Sensor board on page 32 CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact tech...

Page 47: ...als on the WLAN module protective sleeves should be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the rear WLAN module Power button board Description Spare part number Power button board includes cable and double sided adhesive 740189 001 Tablet component replacement procedures 39 ...

Page 48: ...Sensor board on page 32 Remove the power button board 1 Disconnect the power button board cable 1 from the sensor board 2 Detach the left wireless antenna transceiver 2 from the heat sink The wireless antenna transceiver is attached to the heat sink with double sided tape 3 Release the power button board cable from the routing clips 3 built into the display panel assembly 4 Detach the power button...

Page 49: ...from the tablet 4 Remove the display enclosure see Display enclosure on page 31 5 Disconnect the tablet battery cable from the system board see Sensor board on page 32 Remove the volume button board 1 Release the ZIF connector 1 to which the volume button board cable is attached and then disconnect the volume button board cable from the TouchScreen board 2 Detach the volume button board 2 from the...

Page 50: ... external devices from the tablet 4 Remove the display enclosure see Display enclosure on page 31 5 Disconnect the tablet battery cable from the system board see Sensor board on page 32 Remove the vibrator module 1 Disconnect the vibrator module cable 1 from the system board 2 Release the vibrator module cable from the routing clips 2 built into the display panel assembly 3 Release the vibrator mo...

Page 51: ... power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the display enclosure see Display enclosure on page 31 5 Disconnect the tablet battery cable from the system board see Sensor board on page 32 Remove the RTC battery 1 Disconnect the RTC battery cable 1 from the system board 2 Detach the RTC battery 2 from the display panel assembly The RTC battery is attached t...

Page 52: ...2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the display enclosure see Display enclosure on page 31 5 Disconnect the tablet battery cable from the system board see Sensor board on page 32 Remove the solid state drive 1 Remove the Phillips PM1 85 3 00 screw 1 that secures the solid state drive to the s...

Page 53: ...om the slot at an angle NOTE The solid state drive connector is designed with 2 notches 4 to ensure proper installation into the slot 4 Remove the solid state drive Reverse this procedure to install the solid state drive Tablet component replacement procedures 45 ...

Page 54: ... down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the display enclosure see Display enclosure on page 31 5 Disconnect the tablet battery cable from the system board see Sensor board on page 32 Remove the heat sink 1 Detach the wireless antenna transceivers 1 from the heat...

Page 55: ...y be necessary to move the heat sink from side to side to detach it NOTE The thermal material must be thoroughly cleaned from the surfaces of the system board 1 and the heat sink 2 each time the heat sink is removed Replacement thermal material is included with the heat sink and system board spare part kits Tablet component replacement procedures 47 ...

Page 56: ...let is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the display enclosure see Display enclosure on page 31 5 Disconnect the tablet battery cable from the system board see Sensor board on page 32 6 Remove the he...

Page 57: ...reen board 3 Release the ZIF connector 4 to which the TouchScreen cable is attached and then disconnect the TouchScreen cable from the system board 4 Detach the TouchScreen cable 5 from the battery The TouchScreen cable is attached to the battery with double sided tape 5 Detach the TouchScreen board 6 from the display panel assembly The TouchScreen board is attached to the display panel assembly w...

Page 58: ...ped with the Intel WLAN module in Europe the Middle East and Africa 745775 001 Bezel for use only on computer models equipped with the Intel WLAN module in Latin America 745778 001 Bezel for use only on computer models equipped with the Intel WLAN module in North America 745774 001 Bezel for use only on computer models equipped with the Intel WLAN module in the People s Republic of China 745779 00...

Page 59: ...2 Remove the bezel 3 Reverse this procedure to install the bezel Tablet component replacement procedures 51 ...

Page 60: ... external devices from the tablet 4 Remove the display enclosure see Display enclosure on page 31 5 Disconnect the tablet battery cable from the system board see Sensor board on page 32 6 Remove the bezel see Bezel on page 50 Remove the speakers 1 Disconnect the speaker cable 1 from the system board 2 Release the left speaker cable from the clips 2 built into the display panel assembly 3 Remove th...

Page 61: ...ower cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the display enclosure see Display enclosure on page 31 5 Disconnect the tablet battery cable from the system board see Sensor board on page 32 6 Remove the bezel see Bezel on page 50 Remove the power connector board 1 Disconnect the power connector board cable 1 from the system board 2 Remove the two Phillips PM1 ...

Page 62: ...operating system 750187 001 System board equipped with an Intel Core i5 4202Y 1 60 GHz processor 3 00 MB L3 cache dual core 4 5 W 4 GB of system memory and the Windows 8 Standard operating system 750187 501 System board equipped with an Intel Core i5 4202Y 1 60 GHz processor 3 00 MB L3 cache dual core 4 5 W 4 GB of system memory and the Windows 8 Professional operating system 750187 601 System boa...

Page 63: ...nd the Windows 8 Standard operating system 754649 501 System board equipped with an Intel Celeron N2920 1 86 GHz SC turbo up to 2 00 GHz processor 1066 MHz FSB 2 0 MB L2 cache quad core 4 5 W 2 GB of system memory and the Windows 8 Professional operating system 754649 601 Before removing the system board follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hib...

Page 64: ... board 1 Disconnect the following cables from the system board 1 Sensor board cable 2 Front facing webcamera cable 3 Rear facing webcamera cable 4 TouchScreen board cable 56 Chapter 5 Removal and replacement procedures ...

Page 65: ...d 1 Vibrator module cable 2 RTC battery cable 3 Speaker cable 4 Display panel cable 5 Windows button cable 3 Remove the two Phillips PM1 85 3 00 screws 1 that secure the system board to the display panel assembly Tablet component replacement procedures 57 ...

Page 66: ... the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the display enclosure see Display enclosure on page 31 5 Disconnect the tablet battery cable from the system board see Sensor board on page 32 6 Remove the bezel see Bezel on page 50 7 Remove the system board see System board on page 5...

Page 67: ...ablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the display enclosure see Display enclosure on page 31 5 Disconnect the tablet battery cable from the system board see Sensor board on page 32 6 Remove the heat sink see Heat sink on page 46 WARNIN...

Page 68: ...t down the tablet through Windows before removing the battery Remove the tablet battery 1 Remove the four Phillips PM1 85 3 35 screws 1 that secure the tablet battery to the display panel assembly 2 Remove the tablet battery 2 3 Remove the tablet battery Reverse this procedure to install the tablet battery 60 Chapter 5 Removal and replacement procedures ...

Page 69: ...95 001 In flyer red finish 757225 001 In pearl red finish 740196 001 In sparkling black finish 740185 001 In sparkling black finish 757224 001 Before disassembling the keyboard base follow these steps 1 Turn off the tablet and keyboard base If you are unsure whether the tablet and keyboard base are off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Discon...

Page 70: ...ing system 2 Disconnect the power from the tablet and keyboard base by unplugging the power cord from the tablet and keyboard base 3 Disconnect the tablet from the keyboard base 4 Remove the bottom cover see Bottom cover on page 61 WARNING To reduce potential safety issues use only the battery provided with the keyboard base a replacement battery provided by HP or a compatible battery purchased fr...

Page 71: ...from the docking board 2 Remove the eight Phillips PM1 85 3 00 screws 2 that secure the battery to the keyboard top cover 3 Remove the keyboard base battery 3 Reverse this procedure to install the keyboard base battery Keyboard base component replacement procedures 63 ...

Page 72: ... base 3 Disconnect the tablet from the keyboard base 4 Remove the bottom cover see Bottom cover on page 61 5 Remove the keyboard base battery see Keyboard base battery on page 62 Remove the TouchPad 1 Release the ZIF connector 1 to which the TouchPad cable is attached and then disconnect the TouchPad cable from the docking board 2 Detach the TouchPad cable 2 from the keyboard top cover The TouchPa...

Page 73: ... these steps 1 Turn off the tablet and keyboard base If you are unsure whether the tablet and keyboard base are off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet and keyboard base by unplugging the power cord from the tablet and keyboard base 3 Disconnect the tablet from the keyboard base 4 Remove the bottom cover see...

Page 74: ...onnect the card reader board cable from the HDMI USB board 2 Remove the two Phillips PM1 85 2 75 broad head screws 2 that secure the card reader board to the keyboard top cover 3 Remove the card reader board 3 and cable Reverse this procedure to install the card reader board 66 Chapter 5 Removal and replacement procedures ...

Page 75: ...nd keyboard base 3 Disconnect the tablet from the keyboard base 4 Remove the bottom cover see Bottom cover on page 61 5 Disconnect the keyboard base battery cable from the docking board see Keyboard base battery on page 62 Remove the HDMI USB board 1 Release the ZIF connector 1 to which the card reader board cable is attached and then disconnect the card reader board cable from the HDMI USB board ...

Page 76: ...ng system 2 Disconnect the power from the tablet and keyboard base by unplugging the power cord from the tablet and keyboard base 3 Disconnect the tablet from the keyboard base 4 Remove the bottom cover see Bottom cover on page 61 5 Disconnect the keyboard base battery cable from the docking board see Keyboard base battery on page 62 Remove the power connector cable 1 Disconnect the power connecto...

Page 77: ... you are unsure whether the tablet and keyboard base are off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet and keyboard base by unplugging the power cord from the tablet and keyboard base 3 Disconnect the tablet from the keyboard base 4 Remove the bottom cover see Bottom cover on page 61 5 Disconnect the keyboard base...

Page 78: ...e 1 from the audio USB board 2 Remove the two Phillips PM1 85 3 00 screws 2 that secure the audio USB board to the keyboard top cover 3 Remove the audio USB board 3 and cable Reverse this procedure to install the audio USB board 70 Chapter 5 Removal and replacement procedures ...

Page 79: ... base by unplugging the power cord from the tablet and keyboard base 3 Disconnect the tablet from the keyboard base 4 Remove the bottom cover see Bottom cover on page 61 5 Remove the keyboard base battery see Keyboard base battery on page 62 Remove the docking board 1 Disconnect the following cables from the docking board 1 and 4 Hinge assembly cables 2 TouchPad cable 3 Keyboard cable 5 Power conn...

Page 80: ...white finish 740203 001 Before removing the hinge assembly follow these steps 1 Turn off the tablet and keyboard base If you are unsure whether the tablet and keyboard base are off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet and keyboard base by unplugging the power cord from the tablet and keyboard base 3 Disconnec...

Page 81: ...assembly HDMI side cable from the HDMI USB board 2 and 3 Hinge assembly cables from the docking board 4 Hinge assembly Audio side cable from the audio USB board 2 Release the hinge assembly HDMI side cable and Audio side cable from the retention clips 5 built into the hinges 3 Remove the two Phillips PM1 85 5 50 screws 1 that secure the hinge assembly to the keyboard top cover Keyboard base compon...

Page 82: ...4 Remove the hinge assembly 2 and cables Reverse this procedure to install the hinge assembly 74 Chapter 5 Removal and replacement procedures ...

Page 83: ...IOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those cur...

Page 84: ...n to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your com...

Page 85: ...the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 77 b Hard drive c BIOS 2 When the diagnostic tool opens click the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE The H...

Page 86: ... base Width 30 3 cm 11 9 in Depth 19 3 cm 7 6 in Height includes gaps between tablet and keyboard base 2 2 cm 0 9 in Weight 1 49 kg 3 29 lbs Input power Operating voltage and current 19 5 V dc 3 33 A 65 W 19 5 V dc 2 31 A 45 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitud...

Page 87: ...tric U S Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures 79 ...

Page 88: ...p restoring and recovering This chapter provides information about the following processes Creating recovery media and backups Restoring and recovering your system 80 Chapter 8 Backing up restoring and recovering ...

Page 89: ...e factory and then configures the settings for the programs HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive Only one set of HP Recovery media can be created Handle these recovery tools carefully and keep them in a safe place HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB ...

Page 90: ... you will be prompted to continue and the remaining discs will be burned To create HP Recovery media IMPORTANT For tablets connect to the keyboard dock before beginning these steps select models only 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Recovery Media Creation and then follow the on screen instructions If you ever need to recover the system see Recover...

Page 91: ...ly or use the HP Recovery media that you have created For more information see Recovering using HP Recovery Manager on page 83 If you have not already created recovery media see Creating HP Recovery media on page 81 If you have replaced the hard drive you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive For more information see Recovering ...

Page 92: ... Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you wish to retain Using the HP Recovery partition select...

Page 93: ... for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media you created 2 Restart the computer quickly press esc and then press f9 for boot options 3 Select the optical drive or USB flash drive you want to boot from 4 Follow the on screen instructions Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partitio...

Page 94: ...2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical conf...

Page 95: ...iguration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm co...

Page 96: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 88 Chapter 10 Recycling ...

Page 97: ...e 8 keyboard base keys 9 keyboard base left side 12 keyboard base lights 10 keyboard base right side 13 keyboard base top 8 keyboard base TouchPad 11 tablet 4 6 connectors docking 8 power 7 13 service considerations 27 D deleted files restoring 83 display enclosure removal 31 spare part numbers 15 22 31 display panel assembly spare part number 18 24 display panel cable removal 58 spare part number...

Page 98: ...ower connector 7 13 power connector board removal 53 spare part number 17 25 53 power connector cable removal 68 spare part number 20 23 68 power cord set requirements 86 spare part numbers 22 power requirements product description 2 3 processor product description 1 product description audio 1 chipset 1 display panel 1 external media cards 2 graphics 1 memory 1 microphone 1 operating system 3 por...

Page 99: ...ed 27 TouchPad removal 64 spare part number 19 23 64 TouchPad button 11 TouchPad zone 11 TouchScreen board removal 48 spare part number 17 25 48 transporting guidelines 29 U USB 2 0 port 12 USB 3 0 port 13 V vibrator module removal 42 spare part number 16 25 42 video product description 1 volume button 7 volume button board removal 41 spare part number 17 25 41 W webcam light 5 webcamera location ...

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