HP Pavilion 14-b100, Maintenance And Service Manual

Page 1: ...k Maintenance and Service Guide SUMMARY CAUTION Your computer has user replaceable parts and non user replaceable parts that should only be replaced by an authorized service provider Accessing some internal parts can damage the computer or void your warranty Go to Removal and replacement procedures on page 37 for details ...

Page 2: ...dows are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be li...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ...l 23 Computer major components 24 Display assembly subcomponents 29 Miscellaneous parts 30 Sequential part number listing 31 5 Removal and replacement procedures 37 Preliminary replacement requirements 37 Tools required 37 Service considerations 37 Plastic parts 37 Cables and connectors 37 Drive handling 38 Grounding guidelines 38 Electrostatic discharge damage 38 Packaging and transporting guidel...

Page 6: ...gnostics 85 Starting Setup Utility BIOS 85 Updating the BIOS 85 Determining the BIOS version 85 Downloading a BIOS update 86 Using System Diagnostics 87 7 Ubuntu Linux Using Setup Utility BIOS and System Diagnostics 88 Starting Setup Utility 88 Using Setup Utility 88 Changing the language of Setup Utility 88 Navigating and selecting in Setup Utility 88 Displaying system information 89 Restoring fa...

Page 7: ... What you need to know 98 Using the HP Recovery partition to recover a minimized image 98 Using HP Recovery media to recover 99 Changing the computer boot order 99 Removing the HP Recovery partition 99 10 Ubuntu Linux Backing up restoring and recovering 101 Performing a system recovery 101 Creating the restore DVDs 101 Creating a restore image on a USB device 101 Performing recovery using the rest...

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Page 9: ...uchSmart 14 Sleekbook Color Ruby red with modern mesh pattern Sparkling black Silver with modern mesh pattern Processors 3rd Generation Intel Core i5 Intel Core i5 3337U 1 8 GHz turbo up to 2 7 GHz 1600 MHz 3 MB L3 cache dual core 17 W Intel Core i5 3317U 1 7 GHz turbo up to 2 6 GHz 1600 MHz 3 MB L3 cache dual core 17 W 3rd Generation Intel Core i3 Intel Core i3 3227U 1 9 GHz 1600 MHz 3 MB L3 cach...

Page 10: ...ors Intel HM70 Express chipset for use with computer models with Pentium processors Graphics Supports HD Decode DX11 and HDMI Supports Optimus Internal graphics Intel HD Graphics 4000 for use with computer models with 3rd Generation Intel Core processors Intel HD Graphics 3000 for use with computer models with 2nd Generation Intel Core processors Intel HD Graphics for use with computer models with...

Page 11: ...ite light emitting diode WLED SVA BrightView 1366 768 flat 3 6 mm display Typical brightness 200 cd m2 nits All display assemblies include two wireless local area network WLAN antenna cables Supports 16 9 ultra wide aspect ratio 35 6 cm 14 0 in high definition HD white light emitting diode WLED SVA BrightView 1366 768 slim 3 0 mm display Touchscreen multitouch enabled Typical brightness 2 00 cd m2...

Page 12: ...00 downgrade to DDR3 1333 for use with computer models with 2nd Generation Intel Core processors DDR3 1333 MHz support DDR3 1600 DDR3L 1600 downgrade to DDR3 1333 for use with computer models with Pentium processors Supports up to 8 GB of system RAM in the following configurations 8192 MB total system memory 8192 MB or 4096 MB 2 no support for 32 bit operating systems 6144 MB total system memory 4...

Page 13: ... Supports the following single hard drive configurations 1 TB 5400 rpm 9 5 mm 750 GB 7200 rpm 9 5 mm 750 GB 5400 rpm 9 5 mm 640 GB 5400 rpm 9 5 mm 500 GB 7200 rpm 9 5 mm 500 GB 5400 rpm 9 5 mm 500 GB 5400 rpm 7 0 mm 320 GB 5400 rpm 9 5 mm 320 GB 5400 rpm 7 0 mm Supports 32 GB mSATA solid state drive with system memory up to 8 GB not supported on Ubuntu Linux Supports 24 GB mSATA solid state drive ...

Page 14: ...ace card NIC Wireless Integrated wireless local area network WLAN options by way of wireless module Two WLAN antennas built into display assembly Support for Intel Wireless Display Support for the following WLAN formats Intel Centrino Wireless N 2230 802 11 b g n 2 2 WiFi and Bluetooth 4 0 Combination Adapter Qualcomm Atheros AR9485 802 11 b g n 1 1 WiFi Adapter Qualcomm Atheros AR9565 802 11 b g ...

Page 15: ...ernal media cards One half size mini card slot for WLAN One full size mini card slot for mSATA cache supports system memory up to 8 GB Ports Audio in audio out combination headphone microphone HDMI version 1 4 supporting up to 1920 1200 60Hz HP AC power adapter RJ 45 Ethernet includes link and activity lights USB 3 0 2 ports USB 2 0 1 port Keyboard pointing devices Full size island style keyboard ...

Page 16: ...r with localized cable plug support 3 wire plug with ground pin supports 3 pin DC connector Battery 4 cell 37 Whr 2 55 Ah Li ion battery Supports fast charge Battery 4 cell 41 Whr 2 8 Ah Li ion battery Supports fast charge Security Security cable slot Intel AT p Ready support Operating system Preinstalled Windows 8 Standard 64 bit FreeDOS 1 0 Ubuntu Linux Serviceability End user replaceable parts ...

Page 17: ...1 MB L2 cache 1333 MHz DDR3 dual core 17 W AMD E2 2000 1 75 GHz 1 MB L2 cache 1333 MHz DDR3 dual core 18 W AMD E2 1800 1 7 GHz 1333 MHz 1 MB DDR3 L2 cache dual core 18 W AMD E1 1500 1 48 GHz 1 MB L2 cache 1066 MHz DDR3 dual core 18 W AMD E1 1200 1 4 GHz 1066 MHz 1 MB DDR3 L2 cache dual core 18 W Low power BGA Chipsets AMD A70M chipset AMD A68M chipset Graphics Supports HD Decode DX11 and HDMI Inte...

Page 18: ... m2 nits All display assemblies include two wireless local area network WLAN antenna cables Supports 16 9 ultra wide aspect ratio Memory Two SODIMM memory module slots Dual channel memory support DDR3 1333 MHz support DDR3 1600 DDR3L 1600 downgrade to DDR3 1333 for use with computer models with AMD E2 2000 AMD E2 1800 AMD A6 4455 or AMD A4 4355M processors DDR3 1066 MHz support DDR3 1600 downgrade...

Page 19: ...r 2048 2 2048 MB total system memory 2048 MB 1 Drives Supports 6 35 cm 2 5 in hard drives in 9 5 mm 37 in and 7 0 mm 28 in thicknesses Serial ATA SATA HP 3D Drive Guard support Supports the following single hard drive configurations 1 TB 5400 rpm 9 5 mm 750 GB 7200 rpm 9 5 mm 750 GB 5400 rpm 9 5 mm 640 GB 5400 rpm 9 5 mm 500 GB 7200 rpm 9 5 mm 500 GB 5400 rpm 9 5 mm 500 GB 5400 rpm 7 0 mm 320 GB 5...

Page 20: ... b g n 1 1 WiFi Adapter Ralink RT3290LE 802 11 b g n 1x1 WiFi and Bluetooth 4 0 Combination Adapter select models only Ralink RT5390R 802 11 b g n 1 1 WiFi select models only External media card HP Multi Format Media Card Reader slot with push push technology Internal media cards One half size mini card slot for WLAN Ports Audio in audio out combination headphone microphone HDMI version 1 4 suppor...

Page 21: ...orts edge swipe gestures Power requirements AC adapter 65 W RC V AC adapter with localized cable plug support 3 wire plug with ground pin supports 3 pin DC connector Battery 4 cell 37 Whr 2 55 Ah Li ion battery Supports fast charge Security Security cable slot Operating system Preinstalled Windows 8 Standard 64 bit FreeDOS 2 0 Ubuntu Linux Serviceability End user replaceable parts AC adapter Batte...

Page 22: ...y 2 Hard drive light Blinking white The hard drive is being accessed Amber HP 3D DriveGuard has temporarily parked the hard drive select models only 3 Media Card Reader Reads data from and writes data to digital media cards such as Secure Digital SD 4 USB 3 0 ports 2 Connect optional USB 3 0 devices and provide enhanced USB power performance 5 HDMI port Connects an optional video or audio device s...

Page 23: ...dapter is connected and the battery is charged Blinking white The battery has reached a low battery level Amber The AC adapter is connected and the battery is charging Off The computer is using DC power 9 Power connector Connects an AC adapter Right side 15 ...

Page 24: ...Audio out headphone jack audio in microphone jack Produces sound when connected to optional powered stereo speakers headphones earbuds a headset or television audio Also connects an optional headset microphone The jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before using headphones earbuds or a headset For additional safety ...

Page 25: ...ll photographs and allows you to video conference and chat online using streaming video 4 Internal microphone Records sound The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your...

Page 26: ...ntu Linux Turns the TouchPad on or off 3 TouchPad zone Moves the on screen pointer and selects or activates items on the screen NOTE The TouchPad also supports edge swipe gestures 4 Left TouchPad button Functions like the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse 18 Chapter 3 External component identification ...

Page 27: ...an energy saving mode that uses the least amount of power 2 Caps lock light White Caps lock is on which switches the letter keys to all capital letters 3 Mute light Amber Computer sound is off Off Computer sound is on 4 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off 5 TouchPad l...

Page 28: ...CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to r...

Page 29: ...key for Windows computer models 3 Operating system key For Windows computer models returns you to the Start screen from an open app or the Desktop NOTE Pressing the operating system logo key again will return you to the previous screen For Linux computer models displays the operating system menu 4 Action keys Execute frequently used system functions 5 Applications key Displays options for a select...

Page 30: ...airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 Battery release latch Releases the battery from the battery bay 22 Chapter 3 External component identification ...

Page 31: ... is the model name for the computer 2 Serial number This is an alphanumeric identifier that is unique to each product 3 Product part number This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the c...

Page 32: ...LED SVA BrightView flat display assembly for use with HP Pavilion Sleekbook and HP Pavilion Ultrabook models The display assembly is spared at the subcomponent level only NOTE For a full list of display spare parts see Display assembly subcomponents on page 29 24 Chapter 4 Illustrated parts catalog ...

Page 33: ...use in Taiwan 697904 AB1 For use in Thailand 697904 281 For use in Turkey for use with computer models with Intel processors 697904 141 For use in the United Kingdom for use with computer models with Intel processors 697904 031 For use in the United States 697904 001 3 Top cover includes TouchPad Ruby red for use with HP Pavilion Sleekbook and HP Pavilion Ultrabook models 697920 001 Silver for use...

Page 34: ...chipsets i3 3227U processors and 1 GB of dedicated video memory For Windows 8 Standard 718728 501 For FreeDOS 1 0 718728 001 For use with computer models with Intel HM77 chipsets i5 3317U processors and 1 GB of dedicated video memory For Windows 8 Standard 700701 501 For FreeDOS 1 0 700701 001 For use with computer models with Intel HM77 chipsets i3 2375M processors and 1 GB of dedicated memory Fo...

Page 35: ...tu Linux or FreeDOS 2 0 703856 001 For use with computer models with AMD A68M chipsets and E2 1800 processors For Windows 8 Standard 699812 501 For Ubuntu Linux or FreeDOS 2 0 699812 001 For use with computer models with AMD A68M chipsets and E1 1500 processors For Windows 8 Standard 703855 501 For Ubuntu Linux or FreeDOS 2 0 703855 001 For use with computer models with AMD A68M chipsets and E1 12...

Page 36: ...ssors 670290 005 Qualcomm Atheros AR9485 802 11 b g n 1 1 WiFi Adapter 675794 005 Qualcomm Atheros AR9565 802 11 b g n 1 1 WiFi and Bluetooth 4 0 Combination Adapter for use with computer models with Intel processors not supported on Ubuntu Linux select models only 690019 005 Ralink RT3290LE 802 11 b g n 1x1 WiFi and Bluetooth 4 0 Combination Adapter select models only 690020 005 Ralink RT5390R 80...

Page 37: ...Ultrabook models only Item Component Spare part number 1 Display bezel 697907 001 2 Display Hinge Kit includes left and right display hinges and brackets 697908 001 3 35 6 cm 14 0 in HD WLED SVA BrightView flat display panel 698523 001 4 Webcam microphone module 697903 001 5 Antenna Kit includes left and right wireless antenna cables and transceivers 697913 001 6 Display Panel Cable Kit includes d...

Page 38: ...r models with Intel processors 490371 BB1 For use in Italy 490371 061 For use in Japan 490371 291 For use in North America 490371 001 For use in the People s Republic of China 490371 AA1 For use in South Africa for use with computer models with Intel processors 490371 AR1 For use in South Korea 490371 AD1 For use in Taiwan 490371 AB1 For use in Thailand 490371 201 For use in the United Kingdom and...

Page 39: ...83 m for use with computer models with Intel processors 490371 D61 Power cord for use in India black 3 pin 1 83 m 622643 005 320 GB 5400 rpm hard drive 9 5 mm 0 37 in 6 35 cm 2 50 in SATA does not include hard drive bracket or cable 633252 005 750 GB 7200 rpm hard drive 9 5 mm 0 37 in 6 35 cm 2 50 in SATA does not include hard drive bracket or cable 634250 005 750 GB 5400 rpm hard drive 9 5 mm 0 3...

Page 40: ... and HP Pavilion Ultrabook models 697904 001 Keyboard with black finish for use in the United States includes cable 697904 031 Keyboard with black finish for use in the United Kingdom includes cable for use with computer models with Intel processors 697904 041 Keyboard with black finish for use in Germany includes cable for use with computer models with Intel processors 697904 051 Keyboard with bl...

Page 41: ...001 Screw Kit 697913 001 Antenna Kit includes left and right wireless antenna cables and transceivers for use with HP Pavilion Sleekbook and HP Pavilion Ultrabook models 697914 001 Fan 697915 001 Heat sink for use with computer models with a graphics subsystem with UMA graphics includes replacement thermal material 697916 001 Heat sink for use with computer models with a graphics subsystem with sw...

Page 42: ...OS 2 0 703855 501 System board for use with computer models with UMA memory AMD A68M chipsets E1 1500 processors and Windows 8 Standard 703856 001 System board for use with computer models with UMA memory AMD A68M chipsets E2 2000 processors and Ubuntu Linux or FreeDOS 2 0 703856 501 System board for use with computer models with UMA memory AMD A68M chipsets E2 2000 processors and Windows 8 Standa...

Page 43: ...h switchable discrete graphics Intel HM77 chipsets I5 3337U processors 2 GB of dedicated video memory and FreeDOS 1 0 718729 501 System board for use with HP Pavilion Sleekbook and HP Pavilion Ultrabook models with switchable discrete graphics Intel HM77 chipsets I5 3337U processors 2 GB of dedicated video memory and Windows 8 Standard 718917 001 System board for use with HP Pavilion Sleekbook and...

Page 44: ...ht for use with HP Pavilion TouchSmart Sleekbook and HP Pavilion TouchSmart Ultrabook models 721218 001 35 6 cm 14 0 in high definition HD WLED SVA BrightView TouchSmart slim display assembly for use with HP Pavilion TouchSmart Sleekbook and HP Pavilion TouchSmart Ultrabook models 730137 501 System board for use with computer models with UMA memory HM70 chipsets Pentium 987 processors and Windows ...

Page 45: ...e the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in...

Page 46: ...ctronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices...

Page 47: ...a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper mat...

Page 48: ... of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and ...

Page 49: ...abel may look slightly different from the illustration in this section Item Description Function 1 Product name The name affixed to the front of the computer 2 Serial number This is an alphanumeric identifier that is unique to each product 3 Product part number This number provides specific information about the product s hardware components The part number helps a service technician to determine ...

Page 50: ...ing the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery 1 Turn the computer upside down on a flat surface 2 Slide the battery release lock 1 far enough that it rests in the unlocked position 3 Slide the battery release latch 2 to release the battery 4 Slide the battery 3 from the middle to remove it from the computer To insert the battery follo...

Page 51: ...tion Computer feet Description Spare part number Rubber Feet Kit 697906 001 The computer feet are adhesive backed rubber pads There are 5 rubber feet that attach to the base enclosure in the locations illustrated below Component replacement procedures 43 ...

Page 52: ...connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 42 NOTE To replace the entire display assembly additional steps are required see Display assembly on page 78 Remove the panel 1 Remove the plastic screw covers 1 and the two Phillips sc...

Page 53: ...for the display panel NOTE Support the display panel as you lean the panel forward 5 Move the panel toward the keyboard 1 6 Release the adhesive support strip 2 that secures the display panel cable connector to the display panel Component replacement procedures 45 ...

Page 54: ...h computer models with Intel processors 697904 B31 For use in Israel for use with computer models with Intel processors 697904 BB1 For use in Japan 697904 291 For use in Latin America 697904 161 For use in Nordic countries for use with computer models with Intel processors 697904 DH1 For use in Portugal for use with computer models with Intel processors 697904 131 For use in Saudi Arabia for use w...

Page 55: ...ize and location during removal and replacement Before removing the keyboard follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 42 Remove the keyboard 1 Remov...

Page 56: ...de Insert a thin tool through the keyboard access hole The keyboard icon indicates the keyboard access hole Push firmly on the bottom of the keyboard until it disengages from the computer 3 Turn the computer right side up with the front toward you and open the display 48 Chapter 5 Removal and replacement procedures ...

Page 57: ...Lift up on the rear of the keyboard 5 Tilt the keyboard forward 1 onto the palm rest Release the zero insertion force ZIF connector 2 to which the keyboard cable is attached and then disconnect the keyboard cable 3 from the system board 6 Remove the keyboard Component replacement procedures 49 ...

Page 58: ...001 Sparkling black 698488 001 IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the top cover follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter...

Page 59: ...ve the seven Phillips screws that secure the top cover to the base enclosure 2 Disconnect the power button cable 1 and the TouchPad cable 2 3 Close the display and turn the computer upside down Component replacement procedures 51 ...

Page 60: ...tly lift around the edges of the top cover 1 and lift to remove the top cover 2 When replacing the top cover be sure that the power button board and cable see Power button board on page 53 are removed from the defective top cover and installed on the replacement top cover 52 Chapter 5 Removal and replacement procedures ...

Page 61: ...ing the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 42 5 Remove the keyboard see Keyboard on page 46 6 Remove the top cover see Top cover on page 50 Remove the power button board 1 Turn the top cover upside down with the front toward you 2 Remove the Phillips screw 1 and tape that secure the power button board to the t...

Page 62: ... Drive Hardware Kit includes hard drive cable and hard drive bracket and screws 697905 001 IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the hard drive follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the pow...

Page 63: ...f the hard drive from the computer NOTE If it is necessary to replace the hard drive cable see System board on page 61 2 Remove the two Phillips screws 1 Lift the hard drive 2 to remove and disconnect the hard drive cable 3 Component replacement procedures 55 ...

Page 64: ...3 Remove the four Phillips screws 1 and then remove the bracket 2 from the hard drive To install a hard drive reverse the removal procedure 56 Chapter 5 Removal and replacement procedures ...

Page 65: ...t unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 42 5 Remove the keyboard see Keyboard on page 46 6 Remove the top cover see Top cover on page 50 7 Remove the hard drive see Hard drive on page 54 Remove the USB board NOTE One side of the USB cable lies across the hard drive It is disconnected during the har...

Page 66: ... lock size and location during removal and replacement CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact...

Page 67: ...NOTE The 1 black WLAN antenna cable is connected to the WLAN module 1 Main terminal The 2 white WLAN antenna cable is connected to the WLAN module 2 Aux terminal 2 Remove the Phillips screw 2 that secures the WLAN module to the system board The WLAN module tilts up Component replacement procedures 59 ...

Page 68: ... incorrect installation into the WLAN module socket NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves should be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 60 Chapter 5 Removal and replacement procedures ...

Page 69: ...mputer models with Intel HM77 chipsets i3 2375M processors and Windows 8 Standard 721214 501 For use with computer models with UMA memory HM70 chipsets Pentium 987 processors and Windows 8 Standard 730137 501 System boards for use with HP Pavilion Sleekbook and HP Pavilion Ultrabook models supporting switchable discrete graphics For use with computer models with Intel HM77 chipsets i5 3337U proces...

Page 70: ...2 001 For use with computer models with Intel HM77 chipsets and i3 2375M processors For Windows 8 Standard 718917 501 For Ubuntu Linux or FreeDOS 1 0 718917 001 System boards for use with HP Pavilion Sleekbook models supporting UMA graphics and AMD processors For use with computer models with AMD A70M chipsets and A6 4455M processors For Windows 8 Standard 703858 501 For Ubuntu Linux or FreeDOS 2 ...

Page 71: ...yboard see Keyboard on page 46 6 Remove the top cover see Top cover on page 50 7 Remove the hard drive see Hard drive on page 54 8 Remove the USB board see USB board audio jack on page 57 9 Remove the WLAN see WLAN module on page 58 After removing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board Memory ...

Page 72: ...bracket 2 3 Remove the two Phillips screws 3 that secure the system board to the base enclosure 4 Lift the left side of the system board 1 until it rests at an angle 5 Remove the system board by sliding it up and to the left at an angle 2 64 Chapter 5 Removal and replacement procedures ...

Page 73: ...e 3 7 Remove the hard drive cable a Turn the system board upside down with the front toward you b Disconnect the hard drive cable from the system board Reverse this procedure to install the system board Component replacement procedures 65 ...

Page 74: ...ement Before removing a memory module follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 42 5 Remove the keyboard see Keyboard on page 46 6 Remove the top cov...

Page 75: ...he components on the memory module CAUTION To protect a memory module after removal place it in an electrostatic safe container To replace the memory module 1 Align the notched edge of the replacement memory module with the tab in the memory module slot and then press the module 1 into the slot at a 45 degree angle until it is firmly seated Component replacement procedures 67 ...

Page 76: ...l the side retention clips snap back into place 3 Reverse the previous removal steps to replace the following items System board WLAN USB board Hard drive Top cover Keyboard Battery Any external devices and the AC adapter 68 Chapter 5 Removal and replacement procedures ...

Page 77: ... battery see Battery on page 42 5 Remove the keyboard see Keyboard on page 46 6 Remove the top cover see Top cover on page 50 7 Remove the hard drive see Hard drive on page 54 8 Remove the USB board see USB board audio jack on page 57 9 Remove the WLAN see WLAN module on page 58 10 Remove the system board see System board on page 61 Remove the RTC battery 1 Turn the system board upside down with t...

Page 78: ...onnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 42 5 Remove the keyboard see Keyboard on page 46 6 Remove the top cover see Top cover on page 50 7 Remove the hard drive see Hard drive on page 54 8 Remove t...

Page 79: ...d state drive 2 NOTE The drive tilts up to remove The drive is designed with a notch to prevent incorrect installation into mSATA drive socket Reverse this procedure to install the mSATA drive onto a replacement system board Component replacement procedures 71 ...

Page 80: ...m the computer 4 Remove the battery see Battery on page 42 5 Remove the keyboard see Keyboard on page 46 6 Remove the top cover see Top cover on page 50 7 Remove the hard drive see Hard drive on page 54 8 Remove the USB board see USB board audio jack on page 57 9 Remove the WLAN see WLAN module on page 58 10 Remove the system board see System board on page 61 Remove the PCH heat sink 1 Turn the sy...

Page 81: ...t and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 42 5 Remove the keyboard see Keyboard on page 46 6 Remove the top cover see Top cover on page 50 7 Remove the hard drive see Hard drive on page 54 8 Remove the USB board see USB board audio jack on page 57 9 Remove the WLAN see WLAN module on page 58 10 Remove the system board see System board on page 6...

Page 82: ...s heat sink 3 from the system board CAUTION To prevent damage to the cooling tubes do not lift the assembly by the cooling tubes The tubes bend easily b Thoroughly clean the thermal connections 1 and 3 on the system board and the heat sink 2 and 4 before replacing a heat sink onto a system board Continue to step 3 74 Chapter 5 Removal and replacement procedures ...

Page 83: ...se this procedure to replace the heat sink Replace the thermal material that ships with the replacement heat sink Fan Description Spare part number Fan 697914 001 IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the fan follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer Com...

Page 84: ... the base enclosure 1 Disconnect the fan cable 2 Remove the three Phillips screws 1 from the fan 2 and lift up to remove the fan Reverse this procedure to install the cooling fan in the base enclosure Speaker assembly Description Spare part number Speaker assembly 697918 001 IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing th...

Page 85: ...ews were removed during the process to remove the top cover 1 Gently release the wires 1 routed along the top of the base enclosure 2 Lift both pieces of the speaker assembly 2 Reverse this procedure to install the speaker assembly on the base enclosure RJ 45 cover Description Spare part number RJ 45 cover 700428 001 IMPORTANT Make special note of each screw and screw lock size and location during...

Page 86: ... M screw 1 for the RJ 45 cover 2 Lift the RJ 45 cover 2 to remove it from the base enclosure Reverse these procedures to replace the RJ 45 cover Display assembly Description Spare part number 35 6 cm 14 0 in high definition HD WLED SVA BrightView TouchSmart slim display assembly for use with HP Pavilion TouchSmart Sleekbook and HP Pavilion TouchSmart Ultrabook models 721218 001 35 6 cm 14 0 in hig...

Page 87: ... keyboard see Keyboard on page 46 7 Remove the top cover see Top cover on page 50 8 Remove the hard drive see Hard drive on page 54 9 Remove the USB board see USB board audio jack on page 57 10 Remove the WLAN see WLAN module on page 58 11 Remove the system board see System board on page 61 Remove the display assembly CAUTION Support the display assembly when removing the following screws Failure ...

Page 88: ...sembly internal components for the HP Pavilion Sleekbook and HP Pavilion Ultrabook models Description Spare part number Antenna Kit includes left and right wireless antenna cables and transceivers 697913 001 Display Panel Cable Kit includes display panel cable and webcam microphone module cable 697911 001 Back cover Ruby red 697909 001 Silver 704381 001 Sparkling black 697910 001 Display Hinge Kit...

Page 89: ...the top cover see Top cover on page 50 8 Remove the hard drive see Hard drive on page 54 9 Remove the USB board see USB board audio jack on page 57 10 Remove the WLAN see WLAN module on page 58 11 Remove the system board see System board on page 61 12 Remove the display assembly see Display assembly on page 78 Remove the display assembly subcomponents 1 If it is necessary to replace the webcam mic...

Page 90: ...ease the cable it is attached to the back cover with double sided tape and remove the cable 2 4 If it is necessary to replace the wireless antenna cables and transceivers a Release the wireless antenna cables from the clips 1 built into the back cover b Release the wireless antenna transceivers from the back cover The wireless antenna transceivers are attached to the back cover with double sided t...

Page 91: ...c Remove the wireless antenna cables and transceivers 2 Reverse this procedure to reassemble the display assembly subcomponents Component replacement procedures 83 ...

Page 92: ... see Battery on page 42 5 Remove the keyboard see Keyboard on page 46 6 Remove the top cover see Top cover on page 50 7 Remove the hard drive see Hard drive on page 54 8 Remove the USB board see USB board audio jack on page 57 9 Remove the WLAN see WLAN module on page 58 10 Remove the system board see System board on page 61 11 Remove the display assembly see Display assembly on page 78 Remove the...

Page 93: ...ng properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BI...

Page 94: ...d this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult ...

Page 95: ...ware is functioning properly To start System Diagnostics 1 Turn on or restart the computer quickly press esc and then press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test while it is running press esc Using System Diagnostics 87 ...

Page 96: ...the arrow keys to select System Configuration Language and then press enter 3 Use the arrow keys to select a language and then press enter 4 When a confirmation prompt with your language selected is displayed press enter 5 To save your change and exit Setup Utility use the arrow keys to select Exit Exit Saving Changes and then press enter Your change takes effect immediately Navigating and selecti...

Page 97: ...y use the arrow keys to select Exit Exit Saving Changes and then press enter The Setup Utility factory settings take effect when the computer restarts NOTE Your password security and language settings are not changed when you restore the factory settings Exiting Setup Utility To exit Setup Utility and save your changes from the current session If the Setup Utility menus are not visible press esc t...

Page 98: ...onnected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Suspend or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Access the page on the HP website that provides software for your computer ...

Page 99: ...of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact support to report the issue and purchase a replacement battery System Tune Up This group of additional tests checks your computer to make sure that the main components are funct...

Page 100: ...C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 14 7 to 10 1 psia 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 14 7 to 4 4 psia 15 m to 12 192 m 50 ft to 40 000 ft Shock Operating 125 g 2 ms half sine Nonoperating 200 g 2 ms half sine Random vibration Operating 0 75 g zero to peak 10 Hz to 500 Hz 0 25 oct min sweep rate Nonoperat...

Page 101: ...A SATA Transfer rate 300 MB sec 300 MB sec 300 MB sec 300 MB sec 300 MB sec Security ATA security ATA security ATA security ATA security ATA security Seek times typical read including setting Single track 1 5 ms 1 0 ms 1 0 ms 1 5 ms 2 0 ms Average 11 0 ms 14 0 ms 14 0 ms 12 0 ms 12 0 ms Maximum 22 0 ms 24 0 ms 22 0 ms 22 0 ms 22 0 ms Logical blocks 1 953 525 168 1 465 128 359 1 250 242 867 976 752...

Page 102: ...re but not other software applications Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory See Creating HP Recovery media on page 95 2 As you add hardware and software programs create system restore points A system r...

Page 103: ...ouble layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive If your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you c...

Page 104: ...n settings or apps that came preinstalled on your computer or were purchased from the Windows Store consider using Windows Refresh This option does not require backing up data to another drive See Using Windows Refresh for quick and easy recovery on page 97 If you want to reset your computer to its original state Windows provides an easy way to remove all personal data apps and settings and reinst...

Page 105: ...t corner of the screen and then select General from the PC settings screen 4 Under Refresh your PC without affecting your files select Get started and follow the on screen instructions Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process descr...

Page 106: ...ecovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues HP Recovery media must be used if the comput...

Page 107: ...ing the computer boot order on page 99 3 Follow the on screen instructions Changing the computer boot order If computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert th...

Page 108: ...Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and follow the on screen instructions to continue 100 Chapter 9 Windows 8 Backing up restoring and recovering ...

Page 109: ...tes a set of system restore discs using blank writable DVDs DVD R or DVD R HP recommends using blank DVD R discs from a manufacturer you trust because these recovery DVDs are so important You need approximately 3 blank DVD R discs The program states how many discs are needed at the beginning of the process To create restore DVDs 1 Click the System menu icon at the far right of the top panel and th...

Page 110: ... instructions NOTE If you are unable to boot start up your computer with the primary operating system and you did not create a system recovery disc you must purchase an Ubuntu Operating System DVD to reinstall the operating system For additional information refer to the Worldwide Telephone Numbers booklet for more information Backing up your information You should back up your computer files on a ...

Page 111: ...at the far right of the top panel and then click System Settings Backup icon 2 Click Restore select the location of the backup files and the folder name and then click Forward 3 Under Restore from When select the date of the files to be restored and then click Forward 4 Select the location and folder where the files are to be restored and then click Forward 5 Follow the on line instructions 6 Clic...

Page 112: ...rements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating...

Page 113: ...ark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 Requirements for specific countries and...

Page 114: ...ductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3 conductor 0 75 mm conductor size KTL logo and individual approv...

Page 115: ...general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP website at www hp com recycle 107 ...

Page 116: ...nging HP Recovery Manager for Windows 8 computer models 99 buttons left TouchPad 18 power 20 right TouchPad 18 TouchPad on off 18 C cables service considerations 37 caps lock light identifying 19 chipset product description 2 9 components bottom 22 display 17 left side 16 right side 14 top 18 computer feet locations 43 spare part number 29 33 43 computer major components 24 computer reset for Wind...

Page 117: ... models 98 removing for Windows 8 computer models 99 I integrated webcam light identifying 17 internal media card product description 7 12 internal microphone identifying 17 J jack audio in microphone 16 audio out headphone 16 network 14 RJ 45 network 14 RJ 45 network lights 14 K keyboard product description 7 12 removal 46 spare part numbers 25 32 33 46 keys action 21 applications 21 esc 21 fn 21...

Page 118: ...99 starting for Windows 8 computer models 99 supported discs for Windows 8 computer models 95 USB flash drive for Windows 8 computer models 99 using HP Recovery media for Windows 8 computer models 95 recovery media creating for Windows 8 computer models 95 creating using HP Recovery Manager for Windows 8 computer models 95 recovery partition for Windows 8 computer models 98 removing for Windows 8 ...

Page 119: ...odels 94 restoring for Windows 8 computer models 96 T Thermal Material Kit spare part number 30 32 tools required 37 top cover removal 50 spare part numbers 25 33 34 50 TouchPad buttons 18 TouchPad light 18 19 TouchPad on off button 18 TouchPad zone identifying 18 TouchSmart display assembly spare part number 25 36 78 transporting guidelines 39 U USB 2 0 ports identifying 16 USB 3 0 ports identify...