HP Pavilion dv4-5000, User Manual

Page 1: ...User Guide ...

Page 2: ...nty HP shall not be liable for technical or editorial errors or omissions contained herein Second Edition April 2012 First Edition February 2012 Document Part Number 676766 002 Product notice This guide describes features that are common to most models Some features may not be available on your computer Software terms By installing copying downloading or otherwise using any software product preins...

Page 3: ...other hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for ...

Page 4: ...iv Safety warning notice ...

Page 5: ...d 9 Lights 10 Buttons and speakers 11 Keys 12 Bottom 13 Labels 14 3 Connecting to a network 15 Connecting to a wireless network 16 Using the wireless controls 16 Using the wireless button 16 Using HP Connection Manager select models only 17 Using operating system controls 17 Using a WLAN 17 Using an Internet service provider 17 Setting up a WLAN 18 Configuring a wireless router 18 Protecting your ...

Page 6: ...HDMI TV 27 Using Intel Wireless Display and Wireless Music select models only 27 Managing your audio and video files 27 5 Using the keyboard and pointing devices 28 Using the keyboard 29 Using ALT GR key combinations 29 Using the action keys 29 Using the TouchPad 31 Turning the TouchPad off or on 31 Navigating 32 Selecting 32 Using TouchPad gestures 33 Scrolling 34 Pinching Zooming 34 Rotating 35 ...

Page 7: ...a USB device 47 Removing a USB device 48 Connecting a powered USB device 48 Inserting and removing a digital storage card 49 Using optical drives 50 Inserting an optical disc 51 Removing an optical disc 52 Sharing drives on the network 53 8 Maintaining your computer 54 Improving performance 55 Handling drives 55 Replacing a hard drive 56 Using HP 3D DriveGuard select models only 58 Using Disk Defr...

Page 8: ...ng up restoring and recovering 75 Creating backups 76 Creating recovery media to recover the original system 76 What you need to know 76 Creating the recovery media 77 Creating system restore points 77 What you need to know 77 Creating a restore point 77 Backing up system and personal information 78 Tips for a successful backup 78 What you need to know 78 Creating a backup using Windows Backup and...

Page 9: ...ilable 87 WLAN connection is very weak 88 Cannot connect to the wireless router 88 Network status icon is not displayed 88 Audio problems 89 Power management problems 89 Resolving a low battery level 89 Resolving a low battery level when external power is available 89 Resolving a low battery level when no power source is available 90 Resolving a low battery level when the computer cannot exit Hibe...

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Page 11: ... a powerful tool designed to enhance your work and entertainment To get the most out of your computer read this chapter to learn best practices after setup fun things to do with your computer and where to go to get more HP resources 1 ...

Page 12: ... a recovery flash drive See Backing up restoring and recovering on page 75 Fun things to do You know you can watch a YouTube video on the computer But did you know that you can also connect your computer to a TV and watch the video on TV For more information see Connecting an HDMI TV or monitor on page 26 You know you can listen to music on the computer But did you know that you can also stream li...

Page 13: ...ort User Guides Important regulatory notices including proper battery disposal information Limited Warranty To access the warranty select Start Help and Support User Guides or go to http www hp com go orderdocuments Specific warranty information about this computer You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and o...

Page 14: ...D or a secondary hard drive To find out what software is included on your computer select Start All Programs Front Component Description Digital Media Slot Supports the following digital card formats Secure Digital SD Memory Card Secure Digital Extended Capacity SDxC Memory Card Secure Digital High Capacity SDHC Memory Card Ultra High Speed MultiMediaCard UHS MMC 4 Chapter 2 Getting to know your c...

Page 15: ...at uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity For more information see Using Sleep or Hibernation on page 37 5 Hard drive light Blinking white The hard drive is being accessed Amber HP 3D DriveGuard has temporarily parked the hard drive NOTE Fo...

Page 16: ...er is connected and the battery is charging Off The computer is using DC power 10 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 6 Chapter 2 Getting to know your computer ...

Page 17: ...tional USB 3 0 devices and provide enhanced USB power performance NOTE For details about different types of USB ports see Using a USB device on page 47 5 Audio in microphone jack Connects an optional computer headset microphone stereo array microphone or monaural microphone 6 Audio out headphone jack Connect optional powered stereo speakers headphones earbuds a headset or a television audio cable ...

Page 18: ... webcam is in use 4 WLAN antennas 2 Send and receive wireless signals to communicate with wireless local area networks WLANs The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to ...

Page 19: ...d light On The TouchPad is off Off The TouchPad is on 3 TouchPad zone Moves the on screen pointer and selects or activates items on the screen 4 Left TouchPad button Functions like the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse Top 9 ...

Page 20: ...Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity For more information see Using Sleep or Hibernation on page 37 2 Mute light Amber Computer sound is off Off Computer sound is on 3 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device i...

Page 21: ...bernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings select Start Control Panel Sys...

Page 22: ...fn key Opens Beats Audio Control Panel which allows you to view and control all audio settings Beats Audio is an enhanced audio feature that provides a deep controlled bass while maintaining a clear sound Beats audio is enabled by default NOTE You can also open the Beats Audio Control Panel by selecting Start Control Panel Hardware and Sound Beats Audio Control Panel 5 Action keys Execute frequent...

Page 23: ...ne operation 5 Wireless module compartment Holds the wireless local area network WLAN device CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore...

Page 24: ... You may need the Product Key to update or troubleshoot the operating system The Microsoft Certificate of Authenticity is located inside the battery bay Regulatory label Provides regulatory information about the computer The regulatory label is located inside the battery bay Wireless certification label or labels select models only Provide information about optional wireless devices and the approv...

Page 25: ... travel with you wherever you go But even at home you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection This chapter will help you get connected to that world 15 ...

Page 26: ...tion and website links provided in Help and Support Using the wireless controls You can control the wireless devices in your computer using these features Wireless button wireless switch or wireless key referred to in this chapter as the wireless button HP Connection Manager software Operating system controls Using the wireless button The computer has a wireless button one or more wireless devices...

Page 27: ...eless local area network WLAN which is composed of other computers and accessories that are linked by a wireless router or a wireless access point NOTE The terms wireless router and wireless access point are often used interchangeably A large scale WLAN such as a corporate or public WLAN typically uses wireless access points that can accommodate a large number of computers and accessories and can ...

Page 28: ...le provided with the router When the computer successfully connects to the Internet disconnect the cable and access the Internet through your wireless network Protecting your WLAN When you set up a WLAN or access an existing WLAN always enable security features to protect your network from unauthorized access WLANs in public areas hotspots like coffee shops and airports may not provide any securit...

Page 29: ... are listed you may be out of range of a wireless router or access point NOTE If you do not see the WLAN you want to connect to click Open Network and Sharing Center and then click Set up a new connection or network A list of options is displayed allowing you to manually search for and connect to a network or to create a new network connection After the connection is made place the mouse pointer o...

Page 30: ...ires an 8 pin RJ 45 network cable To connect the network cable follow these steps 1 Plug the network cable into the network jack 1 on the computer 2 Plug the other end of the network cable into a network wall jack 2 or router NOTE If the network cable contains noise suppression circuitry 3 which prevents interference from TV and radio reception orient the circuitry end of the cable toward the comp...

Page 31: ...nitor projector TV and on select models high definition devices Here are some of the entertainment features on your computer Multimedia Features Component Description 1 Internal microphones 2 Record sound 2 HP TrueVision HD Webcam Records video captures still photographs allows you to video conference and chat online using streaming video To use the webcam select Start All Programs Communication a...

Page 32: ...ofer Provides superior bass sound 9 fn key Enables or disables Beats Audio when pressed in combination with the b key 10 Audio out headphone jack Produces sound when connected to optional powered stereo speakers headphones earbuds a headset or television audio WARNING To reduce the risk of personal injury adjust the volume before using headphones earbuds or a headset For additional safety informat...

Page 33: ...ers to your computer by connecting them to USB ports or the audio out jack on your computer or on a docking station To connect speakers to your computer follow the device manufacturer s instructions To connect high definition speakers to the computer see Configuring audio settings with HDMI TV on page 27 Before connecting audio devices be sure to adjust the volume Connecting headphones You can con...

Page 34: ...ition Beats Audio is enabled Beats Audio is disabled Checking the sound To check the audio functions on your computer follow these steps 1 Select Start Control Panel Hardware and Sound Sound 2 When the Sound window opens click the Sounds tab Under Program Events select any sound event such as a beep or alarm and click the Test button You should hear sound through the speakers or through connected ...

Page 35: ...e correct port on the computer using the correct cable Check the device manufacturer s instructions if you have questions Connecting a VGA monitor or projector To see the computer screen image on an external VGA monitor or projected for a presentation connect a monitor or projector to the computer s VGA port To connect a monitor or projector 1 Connect the VGA cable from the monitor or projector to...

Page 36: ...HDMI cable to the HDMI port on the computer 2 Connect the other end of the cable to the high definition TV or monitor 3 Press f4 to alternate the computer screen image between 4 display states View the screen image on the computer View the screen image simultaneously on both the computer and external device View the screen image extended across both the computer and external device View the screen...

Page 37: ... Intel Wireless Display and Wireless Music select models only Intel Wireless Display and Wireless Music allow you to transmit your computer content wirelessly to your receive display device such as HDTV monitor projector game console Blue ray player or DVR by using an optional wireless adapter purchased separately For details about using the wireless adapter see the manufacturer s instructions To ...

Page 38: ...tions to perform routine tasks simply In addition to the pointing devices such as a TouchPad included with your computer you can use an external USB mouse purchased separately by connecting it to one of the USB ports on the computer To customize pointing device settings button configuration click speed and pointer options select Start Control Panel and type mouse in the search box in the upper rig...

Page 39: ... instructions on opening Setup Utility BIOS and then follow the instructions at the bottom of the screen To activate the assigned function after disabling the action key feature you must press the fn key in combination with the appropriate action key CAUTION Use extreme care when making changes in Setup Utility Errors can prevent the computer from operating properly Icon Key Description f1 Opens H...

Page 40: ...dio CD or the next section of a DVD or a BD f9 Decreases speaker volume incrementally as long as you hold down the key f10 Increases speaker volume incrementally as long as you hold down the key f11 Mutes or restores speaker sound f12 Turns the wireless feature on or off NOTE A wireless network must be set up before a wireless connection is possible 30 Chapter 5 Using the keyboard and pointing dev...

Page 41: ... the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse To move the pointer slide one finger across the TouchPad in the direction you want the pointer to go Use the left and right TouchPad buttons as you would use the buttons on an external mouse Turning the TouchPad off or on To turn the TouchPad off or on quickly double tap the TouchPad ...

Page 42: ...ide one finger across the TouchPad in the direction you want the pointer to go Selecting Use the left and right TouchPad buttons as you would use the corresponding buttons on an external mouse 32 Chapter 5 Using the keyboard and pointing devices ...

Page 43: ...ouchPad gestures are not supported in all programs To view the demonstration of a gesture 1 Select Start Control Panel Hardware and Sound Synaptics TouchPad 2 Click a gesture to activate the demonstration To turn the gestures off or on 1 Select Start Control Panel Hardware and Sound Synaptics TouchPad 2 Select the check box next to the gesture that you want to turn off or on 3 Click Apply and then...

Page 44: ... in an up down left or right motion NOTE Scrolling speed is controlled by finger speed Pinching Zooming Pinching allows you to zoom in or out on images or text Zoom in by placing two fingers together on the TouchPad and then moving them apart Zoom out by placing two fingers apart on the TouchPad and then moving them together 34 Chapter 5 Using the keyboard and pointing devices ...

Page 45: ...lock To reverse the rotation move your right forefinger from 3 o clock to 12 o clock NOTE Rotating is disabled at the factory by default Flicking Flicking allows you to navigate through screens or quickly scroll through documents To flick use three fingers to touch the TouchPad zone in a light quick flicking motion up down left or right NOTE Three finger flicking is disabled at the factory by defa...

Page 46: ... on battery power and an AC power source is not available to charge the battery it is important to monitor and conserve the battery charge Your computer supports power plans to manage how your computer uses and conserves power so that you can balance computer performance with power conservation 36 Chapter 6 Managing power ...

Page 47: ...d Start Technology can be disabled in Setup Utility BIOS If Rapid Start Technology is disabled Hibernation options can be manually selected When Sleep is initiated the screen clears and your work is saved to memory allowing you to resume your work faster than when you exit Hibernation If the computer is in the Sleep state for an extended period or if the battery reaches a critical battery level wh...

Page 48: ...Briefly press the power button Close the display Select Start click the arrow next to the Shut down button and then click Sleep To exit Sleep Briefly press the power button If the display is closed open the display Press a key on the keyboard Tap or swipe the TouchPad When the computer exits Sleep the power lights turn on and the computer displays the screen as it was when you stopped working NOTE...

Page 49: ...urns to the screen where you stopped working NOTE If you have set a password to be required on wakeup you must enter your Windows password before the computer will return to the screen Setting password protection on wakeup To set the computer to prompt for a password when the computer exits Sleep or Hibernation follow these steps 1 Select Start Control Panel System and Security Power Options 2 In ...

Page 50: ... how the computer uses power and helps you conserve power and maximize performance The following power plans are available HP Recommended Automatically balances performance with energy consumption Power Saver Saves power by reducing system performance and screen brightness High Performance Favors performance but may use more energy You can also create your own power plan and customize it to how yo...

Page 51: ...nected to the computer and other factors Removing a user replaceable battery Your computer includes a user replaceable battery WARNING To reduce potential safety issues use only the user replaceable battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP CAUTION Removing a battery that is the sole power source for the computer can cause los...

Page 52: ...ed external devices that are not plugged into an external power source such as an external hard drive connected to a USB port Stop disable or remove any external media cards that you are not using Before you leave your computer initiate Sleep or Hibernation or shut down the computer Identifying low battery levels When a battery that is the sole power source for the computer reaches a low or critic...

Page 53: ...ING To reduce the risk of fire or burns do not disassemble crush or puncture do not short external contacts do not dispose of in fire or water See the Regulatory Safety and Environmental Notices for proper battery disposal To access this guide select Start Help and Support User Guides Replacing a user replaceable battery Battery Check in Help and Support notifies you to replace the battery when an...

Page 54: ... backup or recovery When you connect the computer to external AC power The battery begins to charge The display brightness increases The Power Meter icon in the notification area changes appearance When you disconnect external AC power the following events occur The computer switches to battery power The display brightness automatically decreases to save battery life The Power Meter icon in the no...

Page 55: ...llowing conditions When you need to replace the battery or access components inside the computer When you are connecting an external hardware device that does not connect to a USB or video port When the computer will be unused and disconnected from external power for an extended period Although you can shut down the computer with the power button the recommended procedure is to use the Windows Shu...

Page 56: ...connect an external drive purchased separately such as an optical drive or hard drive or insert a digital storage card to import information directly from your phone or camera A USB flash drive connected to the Universal Serial Bus USB port on your computer also allows quick data transfer Some devices use the computer s power to run others have their own power source Some devices come with softwar...

Page 57: ... Description USB 2 0 Transfers data at 60 MB s USB 3 0 Transfers data at 640 MB s USB 3 0 ports also known as SuperSpeed ports are also compatible with USB 1 0 and 2 0 devices Connecting a USB device CAUTION To reduce the risk of damage to a USB connector use minimal force to connect the device Connect the USB cable for the device to the USB port NOTE The USB port on your computer may look slightl...

Page 58: ... the on screen instructions 3 Remove the device Connecting a powered USB device To connect a powered device to the computer CAUTION To reduce the risk of damage to the equipment when connecting a powered device be sure that the device is turned off and its AC power cord is unplugged 1 Connect the device to the computer 2 Plug the device power cord into a grounded AC outlet 3 Turn on the device To ...

Page 59: ...ice has been detected and a menu of options displays To remove a digital storage card CAUTION To reduce the risk of loss of data or an unresponsive system use the following procedure to safely remove the digital card 1 Save your information and close all programs associated with the digital card 2 Click the remove hardware icon in the notification area at the far right of the taskbar Then follow t...

Page 60: ...apacity optical disc It can store more information than a CD A double sided DVD can store up to 17 GB The following DVD formats are available DVD Recordable DVD R or DVD R which allow the computer to read information and to record information one time on the DVD After the information is recorded on the disc it cannot be changed or erased it is permanent The DVDs can be used in DVD R drives DVD Re ...

Page 61: ...e bezel to release the disc tray 3 Pull out the tray 2 4 Hold the disc by the edges to avoid touching the flat surfaces and position the disc label side up over the tray spindle NOTE If the tray is not fully accessible tilt the disc carefully to position it over the spindle 5 Gently press the disc 3 down onto the tray spindle until the disc snaps into place 6 Close the disc tray NOTE After you ins...

Page 62: ...s 2 Remove the disc 3 from the tray by gently pressing down on the spindle while lifting the outer edges of the disc Hold the disc by the edges and avoid touching the flat surfaces NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 3 Close the disc tray and place the disc in a protective case If the tray does not open normally see Disc drive problems on page 86 52 Ch...

Page 63: ...CD drive sharing To share on the same network 1 From the computer you are sharing select Start Computer 2 Right click what you want to share and click Properties 3 Select the Sharing tab and then select Advanced Sharing 4 Select the Share this folder check box 5 Type a name in the Share name text box 6 Click Apply and then click OK 7 To view the shared drive Select Start Control Panel Network and ...

Page 64: ...necting to people This chapter provides information on improving the performance of your computer by running tools such as Disk Defragmenter and Disk Cleanup and by replacing a hard drive or adding memory It also provides information on updating your programs and drivers instructions for cleaning your computer and tips for travelling with your computer 54 Chapter 8 Maintaining your computer ...

Page 65: ...to a drive bay When the battery is the only source of power be sure that the battery is sufficiently charged before writing to media If a drive must be mailed place the drive in a bubble pack mailer or other suitable protective packaging and label the package FRAGILE Avoid exposing a drive to magnetic fields Security devices with magnetic fields include airport walk through devices and security wa...

Page 66: ...puter is off in the Sleep state or in Hibernation turn the computer on and then shut it down through the operating system 1 Save your work and shut down the computer 2 Disconnect all external devices connected to the computer 3 Unplug the power cord from the AC outlet 4 Turn the computer upside down on a flat surface 5 Remove the battery from the computer For more information see Removing a user r...

Page 67: ...iver remove the 2 hard drive mounting screws 1 and corresponding screw mounting hardware 2 Using the tab 3 lift and remove the hard drive assembly from the bay NOTE After removing the hard drive from the computer you must remove the hard drive bracket to access the hard drive itself 4 Spread the soft molded hard drive bracket 1 and remove the hard drive 2 Improving performance 57 ...

Page 68: ...lay closed while the computer is running on battery power A short time after the end of one of these events HP 3D DriveGuard returns the hard drive to normal operation NOTE Because solid state drives SSD lack moving parts HP 3D DriveGuard is unnecessary NOTE Hard drives in the primary hard drive bay or in the secondary hard drive bay are protected by HP 3D DriveGuard Hard drives connected to USB p...

Page 69: ...umber of fragmented files Disk Defragmenter may take more than an hour to complete HP recommends defragmenting your hard drive at least once a month You may set Disk Defragmenter to run on a monthly schedule but you can defragment your computer manually at any time To run Disk Defragmenter 1 Connect the computer to AC power 2 Select Start All Programs Accessories System Tools Disk Defragmenter 3 F...

Page 70: ...nic components Before beginning any procedure ensure that you are discharged of static electricity by touching a grounded metal object NOTE To use a dual channel configuration with a second memory module be sure that both memory modules are identical To add or replace a memory module CAUTION To prevent information loss or an unresponsive system Shut down the computer before adding or replacing mem...

Page 71: ...e hold the memory module by the edges only Do not touch the components on the memory module a Align the notched edge 1 of the memory module with the tab in the memory module slot b With the memory module at a 45 degree angle from the surface of the memory module compartment press the module into the memory module slot 2 until it is seated c Gently press the memory module 3 down applying pressure t...

Page 72: ...9 Replace the service door 10 Replace the battery 11 Turn the computer right side up and then reconnect external power and external devices 12 Turn on the computer 62 Chapter 8 Maintaining your computer ...

Page 73: ...ean your computer Strong solvents such as alcohol acetone ammonium chloride methylene chloride and hydrocarbons which can permanently damage the surface of the computer Cleaning the display sides and cover Gently wipe the display using a soft lint free cloth moistened with an alcohol free glass cleaner Allow the display to dry before closing the computer cover Use a pre moistened germicidal wipe t...

Page 74: ...rity wands Airport conveyer belts and similar security devices that check carry on baggage use X rays instead of magnetism and do not damage drives If you plan to use the computer during a flight listen for the in flight announcement that tells you when you are allowed to use your computer In flight computer use is at the discretion of the airline If the computer will be unused and disconnected fr...

Page 75: ...d other types of malicious code IMPORTANT Some security features listed in this chapter may not be available on your computer Computer risk Security feature Unauthorized use of the computer Power on password Computer viruses Antivirus software Unauthorized access to data Firewall software Unauthorized access to Setup Utility BIOS settings and other system identification information Administrator p...

Page 76: ... set up your computer for the first time you were asked to create a user password to secure your computer Additional passwords can be set in Windows or in the HP Setup Utility BIOS that is preinstalled on your computer You may find it helpful to use the same password for a Setup Utility BIOS feature and for a Windows security feature Use the following tips for creating and saving passwords To redu...

Page 77: ...you enter the power on password at the first password check before the Press the ESC key for Startup Menu message is displayed you must enter the administrator password to access Setup Utility BIOS Power on password Must be entered each time you turn on or restart the computer or exit Hibernation If you forget your power on password you cannot turn on or restart the computer or exit Hibernation NO...

Page 78: ...on abnormally Antivirus software can detect most viruses destroy them and in most cases repair any damage they have caused For more information about computer viruses type viruses in the Search box in Help and Support Using firewall software Firewalls are designed to prevent unauthorized access to a system or network A firewall can be software you install on your computer and or network or it can ...

Page 79: ... Windows Update Run Windows Update monthly thereafter Obtain updates to Windows and other Microsoft programs as they are released from the Microsoft website and through the updates link in Help and Support Installing HP and third party software updates HP recommends that you regularly update the software and drivers that were originally installed on your computer To download the latest versions go...

Page 80: ...deterrent but it may not prevent the computer from being mishandled or stolen Security cable locks are only one of several methods that should be employed as part of a complete security solution to help maximize theft protection The security cable slot on your computer may look slightly different from the illustration in this section For the location of the security cable slot on your computer see...

Page 81: ... BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory 71 ...

Page 82: ...ressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version informatio...

Page 83: ...s information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the n...

Page 84: ...he computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostics test while it is running press esc 74 Chapter 10 Using Setup Utility BIOS and System Diagnostics ...

Page 85: ...11 Backing up restoring and recovering Your computer includes tools provided by the operating system and HP to help you safeguard your information and retrieve it if ever needed 75 ...

Page 86: ... Do not use CD RW DVD RW double layer DVD RW and BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software If your computer does not include an integrated optical drive you can use an optional external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from the HP website If you use an external optical drive...

Page 87: ...restore the computer to the state it was on the previous day the photo remains on the computer However if you install photo viewing software and then restore your computer to the state it was on the previous day the software will be uninstalled and you won t be able to use it What you need to know Restoring to an earlier restore point does not affect data files saved or emails created since the la...

Page 88: ...a word processing document and then select Edit Paste The screen image is added to the document 4 Save and print the document What you need to know You can back up your information to an optional external hard drive a network drive or discs Store personal files in the Documents library and back up this folder periodically Save customized settings in a window toolbar or menu bar by taking a screen ...

Page 89: ... to replace such as pictures videos music project files or data records Creating a backup using Windows Backup and Restore 1 Select Start Control Panel System and Security Backup and Restore 2 Follow the on screen instructions to schedule and create a backup NOTE Windows includes the User Account Control feature to improve the security of the computer You may be prompted for your permission or pas...

Page 90: ... Recovery Manager Restoring specific files using HP Recovery Manager select models only The dedicated HP Recovery partition lets you restore specific files or to a specific point from the recovery partition 1 Access HP Recovery Manager in either of the following ways Select Start All Programs Security and Protection HP Recovery Manager HP Recovery Manager or Turn on or restart the computer and the...

Page 91: ... discs for your system from the HP website Creating a backup using HP Recovery partition select models only 1 Access HP Recovery Manager in either of the following ways Select Start All Programs Security and Protection HP Recovery Manager HP Recovery Manager or Turn on or restart the computer and then press f11 while the F11 System Recovery message is displayed on the screen 2 Click System Recover...

Page 92: ... options 3 Select Internal CD DVD ROM Drive from the boot options window To change the boot order for a recovery flash drive 1 Insert the flash drive into a USB port 2 Restart the computer 3 Press esc while the computer is restarting and then press f9 for boot options 4 Select the flash drive from the boot options window 82 Chapter 11 Backing up restoring and recovering ...

Page 93: ...ter or a DC power source supplied and approved by HP for use with this computer The computer can operate on DC power within the following specifications Operating voltage and current varies by platform Input power Rating Operating voltage and current 18 5 V 3 5 A or 19 5 V 3 33 A 65 W 19 V 4 74 A or 19 5 V 4 62 A 90 W 19 5 V 6 15 A 120 W DC plug of external HP power supply NOTE This product is des...

Page 94: ...5 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft 84 Chapter 12 Specifications ...

Page 95: ...13 Troubleshooting and support Troubleshooting Contacting customer support 85 ...

Page 96: ...isc carefully as you remove it 4 Close the disc tray and place the disc in a protective case Wireless connection problems Some possible causes for wireless connection problems include the following Wireless device is not turned on Wireless device is not installed correctly or has been disabled Wireless device encountered interference from other devices Wireless device or router hardware has failed...

Page 97: ...ional information If entering a security code is not the problem you may have a corrupted WLAN connection Many times Windows can automatically repair a corrupted WLAN connection If there is a network status icon in the notification area at the far right of the taskbar right click the icon and then click Troubleshoot problems Windows resets your network device and attempts to reconnect to one of th...

Page 98: ...e interference from other devices as follows Move your computer closer to the wireless router or access point Temporarily disconnect wireless devices such as a microwave cordless phone or cellular phone to be sure that other wireless devices are not interfering If the connection does not improve try forcing the device to reestablish all connection values 1 Select Start Control Panel Network and In...

Page 99: ...low these steps 1 Select Start Control Panel Hardware and Sound Sound 2 When the Sound window opens click the Sounds tab Under Program Events select any sound event such as a beep or alarm and click the Test button You should hear sound through the speakers or through connected headphones To check the recording functions on your computer follow these steps 1 Select Start All Programs Accessories S...

Page 100: ...onnected to AC power The computer does not turn on The display does not turn on The power lights are off To test the AC adapter 1 Shut down the computer 2 Remove the battery from the computer 3 Connect the AC adapter to the computer and then plug it into an AC outlet 4 Turn on the computer If the power lights turn on the AC adapter is working properly If the power lights remain off check the conne...

Page 101: ...w hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Here you can Chat online with an HP technician NOTE When technical support chat is not available in a particular language it is available in English Email HP Customer Support Find HP Customer Support worldwide telephone numbers Locate an HP service center Contacting customer support 91 ...

Page 102: ...uctions direct you to unplug the computer unplug it after being properly grounded and before removing a cover Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling components discharge static electricity by touching an unpainted metal...

Page 103: ... 31 optical drive eject 5 power 11 right TouchPad 9 31 C cables USB 47 caps lock light identifying 10 caring for your computer 63 Certificate of Authenticity label 14 checking audio functions 24 cleaning your computer 63 components bottom 13 display 8 front 4 left side 7 right side 5 top 9 computer traveling 43 configuring audio for HDMI 27 connecting to a WLAN 19 connector power 5 conservation po...

Page 104: ...cate of Authenticity label 14 mouse external setting preferences 28 mute light identifying 10 N network jack identifying 5 O operating environment 84 operating system Microsoft Certificate of Authenticity label 14 Product Key 14 optical disc inserting 51 removing 52 optical drive eject button identifying 5 optical drive light identifying 5 optical drive identifying 5 22 optional external devices u...

Page 105: ...ng low battery level 89 troubleshooting power management 89 troubleshooting wireless connection 86 turning off the computer 45 U unresponsive system 45 USB 2 0 port identifying 22 USB 3 0 ports identifying 7 22 USB cable connecting 47 USB devices connecting 47 description 47 removing 48 USB hubs 47 USB ports identifying 5 using external AC power 44 using passwords 66 using the power meter 40 V ven...