HP Pavilion g4, Maintenance And Service Manual

Page 1: ...HP G4 Notebook PC Maintenance and Service Guide ...

Page 2: ...s Microsoft and Windows are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ...rated parts catalog 18 Service tag 19 Computer major components 20 Cable Kit 28 Display assembly subcomponents 29 Mass storage devices 30 Miscellaneous parts 32 Sequential part number listing 33 4 Removal and replacement procedures 41 Preliminary replacement requirements 41 Tools required 41 Service considerations 41 Plastic parts 41 Cables and connectors 41 Drive handling 42 Grounding guidelines ...

Page 6: ...connector cable 71 System board 72 RTC battery 77 Fan and heat sink 79 Processor 84 LED board 87 Display assembly 88 5 Setup Utility BIOS and System Diagnostics 96 Using Setup Utility 96 Starting Setup Utility 96 Changing the language of Setup Utility 96 Navigating and selecting in Setup Utility 97 Displaying system information 97 Restoring factory settings in Setup Utility 98 Exiting Setup Utilit...

Page 7: ...dicated recovery partition select models only 108 Restoring using the restore media 109 Changing the computer boot order 109 Backing up and recovering your information 110 Using Windows Backup and Restore 111 Using Windows system restore points 111 When to create restore points 111 Create a system restore point 112 Restore to a previous date and time 112 8 Power cord set requirements 113 Requireme...

Page 8: ...viii ...

Page 9: ...ache quad core 35 W AMD A4 3320M 2 60 GHz processor 2 0 GHz FSB 4 0 MB L2 cache dual core 35 W AMD A4 3305M 2 50 GHz processor 1 9 GHz FSB 2 0 MB L2 cache dual core 45 W AMD A4 3300M 2 50 GHz processor 1 9 GHz FSB 4 0 MB L2 cache dual core 35 W AMD E2 3000M 2 40 GHz processor 1 8 GHz FSB 4 0 MB L2 cache quad core 35 W AMD Athlon II P360 2 30 GHz processor 1 0 MB L2 cache 1066 MHz 3 2GT sec dual co...

Page 10: ...up to 3 40 GHz processor 4 0 MB L3 cache dual core 35 W Intel Core i5 2410M 2 30 GHz SC turbo up to 2 90 GHz processor 3 0 MB L3 cache dual core 35 W Intel Core i5 2430M 2 40 GHz SC turbo up to 3 00 GHz processor 3 0 MB L3 cache dual core 35 W i5 2450M 2 50 GHz SC turbo up to 3 10 GHz processor 3 0 MB L3 cache dual core 35 W Intel Core i5 2520M 2 50 GHz SC turbo up to 3 20 GHz processor 3 0 MB L3 ...

Page 11: ... 3 0 MB L3 cache dual core 35 W Intel Pentium P6300 2 26 GHz processor 3 0 MB L3 cache dual core 35 W Chipset Northbridge AMD A60M Fusion controller hub Northbridge AMD RS880M and AMD RS880MD Southbridge SB820M Intel HM65 and Intel HM55 Express chipset Graphics Internal graphics AMD Radeon HD 6620M graphics used in A8 3520M processor APU AMD Radeon HD 6520M graphics used in A6 3420M processor APU ...

Page 12: ...0 on computer models equipped with an Intel Core i7 i5 or i3 processor Intel HD Graphics on computer models equipped with an Intel Pentium processor Switchable discrete graphics nVidia N12P GV NVIDIA GeForce GT 610M with 1024 MB of dedicated video memory 128 MB 16 DDR3 900 MHz 4 modules 64 bit 23 23mm muxless switchable supports HD Decode DX11 and HDMI nVidia N12P GV NVIDIA GeForce GT 520M with 10...

Page 13: ... following configurations 8192 MB total system memory 4096 2 not supported with Windows 7 32 bit operating system 6144 MB total system memory 4096 1 2048 1 4096 MB total system memory 4096 1 or 2048 2 3072 MB total system memory 2048 1 1024 1 2048 MB total system memory 2048 1 or 1024 2 1024 MB total system memory 1024 1 not supported with Windows 7 64 or 32 bit operating system Hard drives Suppor...

Page 14: ... network WLAN options by way of wireless module Two WLAN antennas built into display assembly Support for the following WLAN formats Atheros 9285G 802 11b g n 1 1 WiFi Adapter Broadcom 4313 802 11b g n 1 1 WiFi Adapter Broadcom 4313 802 11b g n 1 1 WiFi and 2070 Bluetooth 2 1 EDR Combo Adapter Bluetooth 3 0 HS ready Intel Centrino Wireless N 1000 Ralink 5390GN 802 11b g n 1 1 WiFi Adapter Ralink R...

Page 15: ...al resolution 60Hz on computer models equipped with an AMD A8 A6 A4 or E2 processor Hot plug and unplug and auto detection for correct output to wide aspect vs standard aspect video Keyboard pointing devices Full size textured pocket keyboard TouchPad with gesture support Taps enabled by default Power requirements 90W slim travel AC adapter with localized cable plug support 3 wire plug with ground...

Page 16: ...r Athlon II processor cannot support switchable graphics FreeDOS Windows 7 Home Basic 64 bit Windows 7 Home Premium 64 bit Windows 7 Home Professional 64 bit Windows 7 Professional 64 and 32 bit Windows 7 Starter 32 bit only with 500 GB and smaller hard drives 2 GB and less of system memory Intel Pentium P6200 processor AMD V series or Athlon II processor cannot support switchable graphics FreeDOS...

Page 17: ...webcam select Start All Programs CyberLink YouCam CyberLink YouCam 4 Internal microphone Records sound The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices refer to the section of the Regulatory Safety and Environmental Notices that applies to your country or r...

Page 18: ...xit Sleep When the computer is in Hibernation press the button briefly to exit Hibernation If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings select Start Control Panel System and Security Power Options or refer to the HP Notebook Reference Gui...

Page 19: ...ion with the fn key 2 fn key Displays system information when pressed in combination with the esc key 3 Windows logo key Displays the Windows Start menu 4 Windows applications key Displays a shortcut menu for items beneath the pointer 5 Action keys Execute frequently used system functions Top 11 ...

Page 20: ... Off Caps lock is off 3 Power light White The computer is on Blinking white The computer is in the Sleep state Off The computer is off or in Hibernation 4 Wireless light White An integrated wireless device such as a WLAN device and or a Bluetooth device is on Amber All wireless devices are off 12 Chapter 2 External component identification ...

Page 21: ...e TouchPad on and off Quickly double tap the TouchPad on off button to turn the TouchPad on and off 3 Left TouchPad button Functions like the left button on an external mouse 4 TouchPad zone Moves the pointer and selects or activates items on the screen 5 Right TouchPad button Functions like the right button on an external mouse Top 13 ...

Page 22: ...ereo array microphone or monaural microphone 7 Audio out headphone jack Produces sound when connected to optional powered stereo speakers headphones ear buds a headset or television audio WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices NOTE Wh...

Page 23: ...Front Component Description Speakers 2 Produce sound Front 15 ...

Page 24: ...ite The computer is connected to external power and the battery is fully charged Amber A battery is charging Off The computer is not connected to external power 5 Power connector Connects an AC adapter 6 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stole...

Page 25: ...ce the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact technical support through Help and Support The antennas are not visible from the outside of the com...

Page 26: ...3 Illustrated parts catalog 18 Chapter 3 Illustrated parts catalog ...

Page 27: ...ch product 2 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 3 Model description This is the alphanumeric identifier needed to locate documents drivers and support for the computer 4 Warranty period This number describes the duration of the w...

Page 28: ...Computer major components 20 Chapter 3 Illustrated parts catalog ...

Page 29: ...ack finish For use in Brazil 636376 201 For use in Canada 636376 121 For use in India for use only with computer models equipped with an Intel processor 636376 D61 For use in Japan 636376 291 For use in Latin America 636376 161 For use in Saudi Arabia for use only with computer models equipped with an Intel processor 636376 171 For use in South Korea 636376 AD1 For use in Taiwan 636376 AB1 For use...

Page 30: ... connector 7c Hard drive cable NOTE See Cable Kit on page 28 for more Cable Kit spare part information 8 Speaker Kit includes left and right speakers and cable 639458 001 9 USB board includes cable 639452 001 10 Power connector cable 639443 001 11 System board includes replacement thermal material For use only with computer models equipped with an AMD processor Equipped with a Fusion E 450 1 65 GH...

Page 31: ...ed with the Intel HM65 chipset and a graphics subsystem with 1024 MB of discrete video memory and supports bus alive chip off BACO 650199 001 For use only with computer models equipped with the Intel HM65 chipset and a graphics subsystem with 512 MB of discrete video memory and supports bus alive chip off BACO 650198 001 For use only with computer models equipped with the Intel HM55 chipset and a ...

Page 32: ... AMD Phenom II N870 2 30 GHz processor 1 5 MB L2 cache 1333 MHz 3 6GT sec triple core 35 W 635495 001 AMD Phenom II N850 2 20 GHz processor 1 5 MB L2 cache 1333 MHz 3 6GT sec triple core 35 W 616345 001 AMD Phenom II N660 3 00 GHz processor 2 0 MB L2 cache 1333 MHz 3 6GT sec dual core 35 W 635494 001 AMD Phenom II P960 1 80 GHz processor 2 0 MB L2 cache 1066 MHz 3 6GT sec quad core 25 W 634689 001...

Page 33: ...entium B950 TJ85 2 10 GHz processor 2 0 MB L3 cache dual core 35 W 653338 001 Intel Pentium B940 TJ85 2 00 GHz processor 2 0 MB L3 cache dual core 35 W 653337 001 Intel Pentium P6300 2 26 GHz processor 3 MB L3 cache dual core 35 W 635500 001 Intel Pentium P6200 2 13 GHz processor 3 MB L3 cache dual core 35 W 625831 001 14 Fan includes replacement thermal material 639460 001 15 Heat sink includes r...

Page 34: ... Rubber Feet Kit not illustrated includes 4 rubber feet 639455 001 18 Battery 6 cell 55 Whr 2 55 Ah Li ion battery 593554 001 6 cell 47 Whr 2 20 Ah Li ion battery 593553 001 19 Optical drive includes bezel and bracket Blu ray ROM DVD R RW Super Multi Double Layer Drive 639449 001 and 659848 001 DVD RW and CD RW Super Multi Double Layer Combo Drive 639448 001 and 659847 001 Optical drive bay space ...

Page 35: ... BT3 0 HS ready 593127 001 Broadcom 4313 802 11b g n 1 1 WiFi Adapter 593836 001 Ralink RT3090BC4 802 11b g n 1 1 WiFi and Bluetooth 2 1 EDR Combo Adapter Bluetooth 3 0 HS ready 630705 001 Realtek 8188BC8 802 11a b g n 2 2 WiFi and Bluetooth 3 0 HS Combo Adapter 602993 001 For use only with computer models equipped with an Intel processor Intel Centrino Advanced N 6230 WLAN module 631956 001 Intel...

Page 36: ...Cable Kit Item Component Spare part number Cable Kit includes 639442 001 1 TouchPad cable 2 Optical drive cable 3 Hard drive cable 28 Chapter 3 Illustrated parts catalog ...

Page 37: ... includes left and right display hinges and brackets 639445 001 6 Display Cable Kit includes display panel cable and webcam microphone module cable 639441 001 7 Antenna Kit includes left and right wireless antenna cables and transceivers 640294 001 8 Display enclosure In butter gold finish 641335 001 In charcoal gray finish 641330 001 In luminous rose finish 641329 001 In ocean drive finish 639438...

Page 38: ...n sweet purple finish 641334 001 In Nero black finish 677166 001 Display Screw Kit not illustrated 639457 001 Mass storage devices Item Component Spare part number 1 Hard drive 2 5 in SATA does not include hard drive cable isolators or shield 750 GB 5400 rpm 644351 001 640 GB 5400 rpm 637312 001 500 GB 7200 rpm 644685 001 30 Chapter 3 Illustrated parts catalog ...

Page 39: ...ve isolators 2 3 Hard drive shield 4 Optical drive includes bezel and bracket Blu ray ROM DVD R RW Super Multi Double Layer Drive 639449 001 and 659848 001 DVD RW and CD RW Super Multi Double Layer Combo Drive 639448 001 and 659847 001 Optical drive bay space saver not illustrated 659618 001 Mass storage devices 31 ...

Page 40: ...l processor 609948 001 Power cord 3 pin black 1 83 m For use with all computer models For use in Argentina 490371 D01 For use in Brazil 490371 202 For use in Italy 490371 061 For use in North America 490371 001 For use only with computer models equipped with an Intel processor For use in Australia 490371 011 For use in Europe 490371 021 For use in India 490371 D61 For use in Japan 490371 291 For u...

Page 41: ... D01 Power cord for use with all computer models in Argentina black 3 in 1 83 m 490371 D61 Power cord for use only with computer models equipped with an Intel processor in India black 3 in 1 83 m 537921 001 Bluetooth module for use only with computer models equipped with an Intel processor NOTE The Bluetooth module spare part kit does not include the Bluetooth module cable The Bluetooth module cab...

Page 42: ...WiFi and Bluetooth 2 1 EDR Combo Adapter Bluetooth 3 0 HS ready for use only with computer models equipped with an AMD processor 631252 001 Intel Core i7 2620M 2 70 GHz SC turbo up to 3 40 GHz processor 4 MB L3 cache dual core 35W includes replacement thermal material 631253 001 Intel Core i5 2520M 2 50 GHz SC turbo up to 3 20 GHz processor 3 MB L3 cache dual core 35W includes replacement thermal ...

Page 43: ...1 System board for use only with computer models equipped with an Intel processor HM65 chipset and a graphics subsystem with 512 MB of discrete video memory includes replacement thermal material 636375 001 System board for use only with computer models equipped with an Intel processor HM65 chipset and a graphics subsystem with 512 MB of discrete video memory includes replacement thermal material 6...

Page 44: ...thermal material 638856 001 System board for use only with computer models equipped with an AMD processor and a graphics subsystem with UMA video memory includes replacement thermal material 639438 001 Display enclosure in ocean drive finish 639439 001 Base enclosure includes battery release latch replacement thermal material and 4 rubber feet 639440 001 Display bezel 639441 001 Display Cable Kit ...

Page 45: ...pset and a graphics subsystem with discrete video memory includes replacement thermal material 641328 001 Display enclosure in Sonoma red finish 641329 001 Display enclosure in luminous rose finish 641330 001 Display enclosure in charcoal grey finish 641331 001 Display enclosure in pewter finish 641332 001 Display enclosure in Pacific blue finish 641333 001 Display enclosure in pearl pink finish 6...

Page 46: ...893 121 Keyboard with silver finish for use in Canada includes keyboard cable 645893 161 Keyboard with silver finish for use in Latin America includes keyboard cable 645893 171 Keyboard with black finish for use in Saudi Arabia only with computer models equipped with an Intel processor includes cable 645893 201 Keyboard with silver finish for use in Brazil includes keyboard cable 645893 281 Keyboa...

Page 47: ...o memory includes replacement thermal material 653337 001 Intel Pentium B940 TJ85 2 00 GHz processor 2 0 MB L3 cache dual core 35 W includes replacement thermal material 653338 001 Intel Pentium B950 TJ85 2 10 GHz processor 2 0 MB L3 cache dual core 35 W includes replacement thermal material 653339 001 Intel Core i3 2330M 2 20 GHz processor 1333 MHz FSB 3 0 MB L3 cache dual core 35 W includes repl...

Page 48: ... SC turbo up to 3 50 GHz processor 4 MB L3 cache dual core 35 W includes replacement thermal material 669686 001 AMD A4 3320M 2 60 GHz processor 2 0 GHz FSB 4 0 MB L2 cache dual core 35 W includes replacement thermal material 669688 001 AMD A6 3420M 2 40 GHz processor 1 5 GHz FSB 4 0 MB L2 cache quad core 35 W includes replacement thermal material 669690 001 AMD A8 3520M 2 50 GHz processor 1 6 GHz...

Page 49: ...reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid da...

Page 50: ...guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other c...

Page 51: ...nyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V Preliminary replacement requirements 43 ...

Page 52: ...nd that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field...

Page 53: ...ance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance St...

Page 54: ...ded on the service tag Item Description Function 1 Serial number s n This is an alphanumeric identifier that is unique to each product 2 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 3 Model description This is the alphanumeric identifier n...

Page 55: ...are adhesive backed rubber pads The feet are included in the Rubber Feet Kit spare part number 639455 001 There are 4 rubber feet that attach to the base enclosure in the locations illustrated below Component replacement procedures 47 ...

Page 56: ... the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery 1 Slide the battery release latch 1 to release the battery 2 Pivot the front edge of the battery 2 up and back 3 Remove the battery 3 from the computer To insert the battery 1 Align the tabs on the rear edge of the battery with the notches on th...

Page 57: ...rn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 48 Remove the optical drive 1 Loosen the two captive screws 1 that secure the ser...

Page 58: ... hole The optical drive tray releases 6 Use the optical drive tray to remove the optical drive 2 from the computer 7 If it is necessary to replace the optical drive bracket position the optical drive with the rear panel toward you 8 Remove the two Phillips PM2 0 4 0 screws 1 that secure the bracket to the optical drive 50 Chapter 4 Removal and replacement procedures ...

Page 59: ...001 500 GB 7200 rpm 644685 001 320 GB 7200 rpm 645089 001 Before removing the mass storage device follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging t...

Page 60: ...rive isolators 2 from the hard drive remove and replace the components The hard drive cable is included in the Cable Kit spare part 639442 001 The hard drive isolators are available in the Hard Drive Hardware Kit spare part number 639444 001 Reverse this procedure to reassemble and install the mass storage device 52 Chapter 4 Removal and replacement procedures ...

Page 61: ...evices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 48 5 Remove the service cover see Optical drive on page 49 Remove the memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory mod...

Page 62: ...odels equipped with an Intel processor Intel Centrino Advanced N 6230 WLAN module 631956 001 Intel Centrino Wireless N 1000 593530 001 Ralink RT3090BC4 802 11b g n 1 1 WiFi and Bluetooth 2 1 EDR Combo Adapter BT3 0 HS ready 656120 001 CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that ...

Page 63: ... WLAN module to the system board The WLAN module tilts up 3 Remove the WLAN module by pulling the module away from the slot at an angle 3 NOTE The WLAN module is designed with a notch 4 to prevent incorrect installation into the WLAN module socket NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as sh...

Page 64: ...nish for use in India for use only with computer models equipped with an Intel processor 645893 D61 Keyboard with silver finish for use in Japan 645893 291 Keyboard with silver finish for use in Latin America 645893 161 Keyboard with silver finish for use in Saudi Arabia for use only with computer models equipped with an Intel processor 645893 171 Keyboard with silver finish for use in South Korea...

Page 65: ...he computer on its left side 3 Open the computer 4 Insert a screw driver or similar thin tool into the keyboard screw hole and then press on the back of the keyboard until the keyboard disengages from the computer 5 Turn the computer right side up with the front toward you Component replacement procedures 57 ...

Page 66: ... upside down on the palm rest 7 Release the zero insertion force ZIF connector 1 to which the keyboard cable is attached and then disconnect the keyboard cable 2 from the system board 8 Remove the keyboard Reverse this procedure to install the keyboard 58 Chapter 4 Removal and replacement procedures ...

Page 67: ...devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 48 and then remove the following components Optical drive see Optical drive on page 49 Hard drive see Hard drive on page 51 Keyboard see Keyboard on page 56 When replacing the t...

Page 68: ...0 screws in the hard drive bay 2 One Philllips PM2 5 6 0 screw near the memory module bay 3 One Philllips PM2 5 6 0 screw on the right side of the hard drive bay 4 Three Phillips PM2 5 6 0 screws in the battery bay 5 Turn the computer right side up with the front toward you 6 Open the computer 60 Chapter 4 Removal and replacement procedures ...

Page 69: ...e included with the power button board spare part kit 2 TouchPad cable included in the Cable Kit spare part number 639442 001 3 TouchPad button board cable included with the TouchPad button board spare part kit 8 Lift the front edge of the top cover 1 until the left and right sides disengage from the base enclosure Component replacement procedures 61 ...

Page 70: ...9 Remove the top cover 2 Reverse this procedure to install the top cover 62 Chapter 4 Removal and replacement procedures ...

Page 71: ...he power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 48 and then remove the following components Optical drive see Optical drive on page 49 Hard drive see Hard drive on page 51 Keyboard see Keyboard on page 56 Top cover see Top cover on page 59 Remove the power button board 1 Turn the top cover upside down with the front tow...

Page 72: ...move the battery see Battery on page 48 and then remove the following components Optical drive see Optical drive on page 49 Hard drive see Hard drive on page 51 Keyboard see Keyboard on page 56 Top cover see Top cover on page 59 Remove the TouchPad button board and cable 1 Turn the top cover upside down with the front toward you 2 Release the ZIF connector to which the TouchPad LED board cable is ...

Page 73: ...mputer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 48 and then remove the following components Optical drive see Optical drive on page 49 Hard drive see Hard drive on page 51 Keyboard see Keyboard on page 56 Top cover see Top cover on page 59 Remove the T...

Page 74: ...e top cover The TouchPad LED board is attached to the top cover with double sided tape 4 Remove the TouchPad LED board and cable Reverse this procedure to install the TouchPad LED board and cable 66 Chapter 4 Removal and replacement procedures ...

Page 75: ...by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 48 and then remove the following components Optical drive see Optical drive on page 49 Hard drive see Hard drive on page 51 Keyboard see Keyboard on page 56 Top cover see Top cover on page 59 Remove the TouchPad LED board and cable 1 Disconnect the spe...

Page 76: ...power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 48 and then remove the following components Optical drive see Optical drive on page 49 Hard drive see Hard drive on page 51 Keyboard see Keyboard on page 56 Top cover see Top cover on page 59 Speakers see Speakers on page 67 Remove the optical drive cable 1 Close the computer...

Page 77: ...l drive cable 1 from the system board 8 Release the optical drive cable 2 from the clips built into the base enclosure 9 Remove the optical drive cable Reverse this procedure to install the optical drive cable Component replacement procedures 69 ...

Page 78: ...nplugging the AC adapter from the computer 4 Remove the battery see Battery on page 48 and then remove the following components Optical drive see Optical drive on page 49 Hard drive see Hard drive on page 51 Keyboard see Keyboard on page 56 Top cover see Top cover on page 59 Remove the USB board 1 Release the ZIF connector 1 to which the USB board cable is connected and then disconnect the USB boa...

Page 79: ... the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 48 and then remove the following components Optical drive see Optical drive on page 49 Hard drive see Hard drive on page 51 Keyboard see Keyboard on page 56 Top cover see Top cover on page 59 Remove the power connector cable 1 Disconnect the power connector cable 1 from the system board 2 R...

Page 80: ...ory 638854 001 For use only with computer models equipped with a graphics subsystem with UMA video memory 638856 001 For use only with computer models equipped with an Intel processor For use only with computer models equipped with the Intel HM65 chipset and a graphics subsystem with 1024 MB of discrete video memory and NVIDIA GeForce GT 610M 681045 001 For use only with computer models equipped w...

Page 81: ...ect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 48 and then remove the following components Optical drive see Optical drive on page 49 Hard drive see Hard drive on page 51 WLAN module see WLAN module on page ...

Page 82: ...ect the following cables from the system board 1 LED board cable 2 Speaker cable 3 Optical drive cable 4 Display panel cable 2 Disconnect the power connector cable 1 from the system board 74 Chapter 4 Removal and replacement procedures ...

Page 83: ...tached and then disconnect the USB cable 2 from the system board 4 Remove the Phillips PM2 5 6 0 screw 1 that secures the system board to the base enclosure 5 Lift the right side of the system board 2 until it rests at an angle Component replacement procedures 75 ...

Page 84: ...e Southbridge chip 1 and the base enclosure heat sink 2 that services it The thermal material must be thoroughly cleaned from the surfaces of the system board and the heat sink attached to the base enclosure each time the system board is removed Replacement thermal material is included with all base enclosure and system board spare part kits Reverse this procedure to install the system board 76 Ch...

Page 85: ...computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 48 and then remove the following components Optical drive see Optical drive on page 49 Hard drive see Hard drive on page 51 WLAN module see WLAN module on page 54 Keyboard see Keyboard on page 56 Top cover see Top cover on page 59 System board...

Page 86: ... the RTC battery 2 from the system board The RTC battery is attached to the system board with double sided tape Reverse this procedure to install the RTC battery 78 Chapter 4 Removal and replacement procedures ...

Page 87: ...and a graphics subsystem with UMA video memory 654120 001 For use only with computer models equipped with an HM65 chipset and a graphics subsystem with discrete video memory 641141 001 For use only with computer models equipped with an HM65 chipset and a graphics subsystem with UMA video memory 641140 001 For use only with computer models equipped with an HM55 chipset and a graphics subsystem with...

Page 88: ...tem board upside down with the front toward you NOTE Steps 2 through 4 apply to computer models equipped with an AMD processor See steps 5 through 7 for heat sink removal information for computer models equipped with an Intel processor 2 Disconnect the fan cable 1 from the system board 3 Remove the three Phillips PM2 5 5 0 screws 2 and the three Phillips PM2 5 10 0 spring loaded screws 3 that secu...

Page 89: ...ces it A thermal pad is used on the Northbridge chip 3 and the heat sink section 4 that services it A thermal pad is used on the graphics subsystem chip 5 and the heat sink section 6 that services it only on computer models equipped with a graphics subsystem with discrete memory NOTE Steps 5 through 7 apply to computer models equipped with an Intel processor See steps 2 through 4 for heat sink rem...

Page 90: ...e thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the base enclosure heat sink processor and system board spare part kits Thermal paste is used on the processor 1 and the heat sink section 2 that services it A thermal pad is used on the graphics subsystem ...

Page 91: ...rd you 2 Remove the two Phillips PM2 0 3 0 screws 1 that secure the fan to the heat sink 3 Disengage the two clips 2 that secure the fan to the heat sink 4 Remove the heat sink 3 from the fan Reverse this procedure to reassemble and install the fan and heat sink Component replacement procedures 83 ...

Page 92: ...3 6GT sec quad core 35 W 635496 001 AMD Phenom II N870 2 30 GHz processor 1 5 MB L2 cache 1333 MHz 3 6GT sec triple core 35 W 635495 001 AMD Phenom II N850 2 20 GHz processor 1 5 MB L2 cache 1333 MHz 3 6GT sec triple core 35 W 616345 001 AMD Phenom II N660 3 00 GHz processor 2 0 MB L2 cache 1333 MHz 3 6GT sec dual core 35 W 635494 001 AMD Phenom II P960 1 80 GHz processor 2 0 MB L2 cache 1066 MHz ...

Page 93: ... 001 Intel Pentium B970 2 30 GHz processor 2 0 MB L3 cache dual core 35 W 676785 001 Intel Pentium B960 TJ85 2 20 GHz processor 2 0 MB L3 cache dual core 35 W 664662 001 Intel Pentium B950 TJ85 2 10 GHz processor 2 0 MB L3 cache dual core 35 W 653338 001 Intel Pentium B940 TJ85 2 00 GHz processor 2 0 MB L3 cache dual core 35 W 653337 001 Intel Pentium P6300 2 26 GHz processor 3 MB L3 cache dual co...

Page 94: ...or locking screw one half turn counterclockwise 2 until you hear a click 2 Lift the processor 3 straight up and remove it NOTE The gold triangle 4 on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor Reverse this procedure to install the processor 86 Chapter 4 Removal and replacement procedures ...

Page 95: ... then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 48 and then remove the following components Optical drive see Optical drive on page 49 Hard drive see Hard drive on page 51 WLAN module see WLAN module on page 54 Keyboard see Keyboard on page 56 Top cover see Top cover on page 59 System board see System board on page 72 Remove the LED board 1 Release the cl...

Page 96: ...nous rose finish 641337 001 In ocean drive finish 639447 001 In Pacific blue finish 641340 001 In pearl pink finish 641341 001 In pewter finish 641339 001 In Sonoma red finish 641336 001 In sweet purple finish 641342 001 In Nero black finish 677167 001 Before removing the display assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation tu...

Page 97: ...n page 56 Top cover see Top cover on page 59 Remove the display assembly 1 Disconnect the display panel cable 1 from the system board 2 Release the wireless antenna cables 2 from the clips and the opening in the base enclosure CAUTION Support the display assembly when removing the following screws Failure to support the display assembly can result in damage to the display assembly and other comput...

Page 98: ...and the bottom edge 3 of the display bezel until the bezel disengages from the display enclosure c Remove the display bezel 4 The display bezel is available using spare part number 639440 001 6 If it is necessary to replace the webcam microphone module a Detach and release the webcam microphone module 1 as far as the webcam microphone module cable allows The webcam microphone module is attached to...

Page 99: ...phone module is available using spare part number 637197 001 7 If it is necessary to replace the hinge covers a Remove the Phillips PM2 5 6 0 1 screws that secure the hinge covers to the display enclosure b Remove the hinge covers 2 The hinge covers are available using spare part number 639446 001 Component replacement procedures 91 ...

Page 100: ...ur Phillips PM2 5 6 0 screws that secure the display panel to the display enclosure b Lift the top edge of the display panel and then swing it up and forward until it rests upside down in front of the display enclosure 92 Chapter 4 Removal and replacement procedures ...

Page 101: ...splay panel cable is available using spare part number 639454 001 9 If it is necessary to replace the display hinges a Remove the four Phillips PM2 0 3 0 screws 1 that secure the display hinges to the display panel b Remove the display hinges 2 The display hinges include the display hinges and brackets and are available using spare part number 639445 001 Component replacement procedures 93 ...

Page 102: ...e Display Cable Kit spare part number 639441 001 11 If it is necessary to replace the wireless antenna cables and transceivers a Release the wireless antenna transceivers 1 from the display enclosure The wireless antenna transceivers are attached to the display enclosure with double sided tape b Release the wireless antenna cables from the clips 2 built into the display enclosure c Remove the wire...

Page 103: ...Reverse this procedure to reassemble and install the display assembly Component replacement procedures 95 ...

Page 104: ...t can be used with Setup Utility only if USB legacy support is enabled To start Setup Utility follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Setup Utility Changing the language of Setup Utility 1 Start Setup Utility 2 Use the arrow keys to select System Config...

Page 105: ...2 Press f10 to enter Setup Utility To exit Setup Utility menus choose one of the following methods To exit Setup Utility menus without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File Ignore Changes and Exit and then press enter To save your changes and exit Setup Utility m...

Page 106: ...starts NOTE Your password settings and security settings are not changed when you restore the factory settings Exiting Setup Utility To exit Setup Utility and save your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit Exit Saving Changes and then press enter To exit Setup Utility without savin...

Page 107: ...cted to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Windows 7 Select Start Help and Support Maintain Windows XP Select Start Help and...

Page 108: ...yzes the main computer components that are required to start the computer Run in test This test repeats the start up test and checks for intermittent problems that the start up test does not detect Hard disk test This test analyzes the physical condition of the hard drive and then checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to...

Page 109: ...perating 10 to 90 Nonoperating 5 to 90 Maximum altitude unpressurized Operating 14 7 to 10 1 psia 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 14 7 to 4 4 psia 15 m to 12 192 m 50 ft to 40 000 ft Shock Operating 125 g 2 ms half sine Nonoperating 200 g 2 ms half sine Random vibration Operating 0 75 g zero to peak 10 Hz to 500 Hz 0 25 oct min sweep rate Nonoperating 1 50 g zero to peak 10 Hz to 5...

Page 110: ...ght 17 6 cm 6 93 in Diagonal 35 7 cm 14 05 in Number of colors Up to 16 8 million Contrast ratio 200 1 typical Brightness 200 nits typical Backlight LED Character display 80 25 Total power consumption 6 0 W Viewing angle 65 horizontal 50 vertical typical 102 Chapter 6 Specifications ...

Page 111: ...luding setting Single track 3 ms 3 ms 3 ms 3 ms 3 ms Average 13 ms 13 ms 13 ms 13 ms 13 ms Maximum 24 ms 24 ms 24 ms 24 ms 24 ms Logical blocks 1 465 128 359 1 250 242 867 976 752 240 625 121 433 488 376 120 Disk rotational speed 5400 rpm 5400 rpm 7200 and 5400 rpm 7200 and 5400 rpm 7200 and 5400 rpm Operating temperature 5 C to 55 C 41 F to 131 F 1 GB 1 billion bytes when referring to hard drive ...

Page 112: ...VD RW DVD RAM Ver 2 CD DA CD ROM mode 1 and mode 2 CDROM XA mode 2 form 1 and form 2 Photo CD single and multiple sessions CD Extra CD R CD RW and CD TEXT DVD RAM Ver 2 DVD R DVD R CDR and CD ROM Access time BD DVD Random 230 ms 180 ms Cache buffer 4 5 MB Data transfer rate 2X BD RAM 9 MB sec 8X DVD 2 400 KB sec 16X CD R 2 400 KB sec 16X CD RW 2 400 KB sec 104 Chapter 6 Specifications ...

Page 113: ...D RW DVD R DVD RW DVD RAM CD R and CD RW DVD R DVD RW DVD R DVD RW DVD RAM Access time CD DVD Random 175 ms 230 ms Cache buffer 2 5 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 2 700 KB sec 5X DVD RAM 6 750 KB sec Transfer mode ...

Page 114: ...er HP recommends that you use this software to create either a set of recovery discs or a recovery flash drive immediately after software setup If for some other reason you need to restore your system this can be achieved using the HP Recovery partition select models only without the need for recovery discs or a recovery flash drive To check for the presence of a recovery partition click Start rig...

Page 115: ... optical drive it must be connected directly to a USB port on the computer not to a USB port on an external device such as a USB hub Guidelines Purchase high quality DVD R DVD R DVD R DL or DVD R DL discs NOTE Read write discs such as CD RW DVD RW double layer DVD RW and BD RE rewritable Blu ray discs are not compatible with the Recovery Manager software The computer must be connected to AC power ...

Page 116: ...ng Recovery Manager Recovery Manager restores only software that was preinstalled at the factory Software not provided with this computer must be downloaded from the manufacturer s Web site or reinstalled from the disc provided by the manufacturer Restoring using the dedicated recovery partition select models only When using the dedicated recovery partition there is an option to back up pictures m...

Page 117: ... 3 Press f9 at system bootup 4 Select the optical drive or the flash drive 5 Follow the on screen instructions Changing the computer boot order To change the boot order for recovery discs 1 Restart the computer 2 Press esc while the computer is restarting and then press f9 for boot options 3 Select Internal CD DVD ROM Drive from the boot options window To change the boot order for recovery flash d...

Page 118: ...ion periodically Before the computer is repaired or restored Before you add or modify hardware or software Guidelines Create system restore points using the Windows System Restore feature and periodically copy them to an optical disc or an external hard drive For more information on using system restore points refer to Using Windows system restore points Store personal files in the Documents libra...

Page 119: ...Windows settings Refer to Help and Support for more information Using Windows system restore points A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time You can then recover back to that point if you want to reverse subsequent changes NOTE Recovering to an earlier restore point does not affect data files saved or e mails created since the las...

Page 120: ...tions Restore to a previous date and time To revert to a restore point created at a previous date and time when the computer was functioning optimally follow these steps 1 Select Start Control Panel System and Security System 2 In the left pane click System Protection 3 Click the System Protection tab 4 Click System Restore 5 Follow the on screen instructions 112 Chapter 7 Backup and recovery ...

Page 121: ... requirements are applicable to all countries and regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal volta...

Page 122: ...ug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Sta...

Page 123: ...nts handle them carefully NOTE Materials Disposal This HP product contains mercury in the backlight in the display assembly that might require special handling at end of life Disposal of mercury may be regulated because of environmental considerations For disposal or recycling information contact your local authorities or see the Electronic Industries Alliance EIA Web site at http www eiai org Thi...

Page 124: ...hat secure the display bezel to the display assembly 2 Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 3 116 Chapter 9 Recycling ...

Page 125: ...ssembly to the display enclosure 6 Remove the display panel assembly 2 from the display enclosure 7 Turn the display panel assembly upside down 8 Remove all screws that secure the display panel frame to the display panel 9 Use a sharp edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame Display 117 ...

Page 126: ...splay panel 11 Remove the screws 1 that secure the backlight cover to the display panel 12 Lift the top edge of the backlight cover 2 and swing it outward 13 Remove the backlight cover 14 Turn the display panel right side up 118 Chapter 9 Recycling ...

Page 127: ...el upside down 17 Remove the backlight frame from the display panel WARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury 18 Remove the backlight from the backlight frame Display 119 ...

Page 128: ...ws 2 that secure the LCD panel to the display rear panel 21 Release the LCD panel 3 from the display rear panel 22 Release the tape 4 that secures the LCD panel to the display rear panel 23 Remove the LCD panel 24 Recycle the LCD panel and backlight 120 Chapter 9 Recycling ...

Page 129: ...front 15 keys 11 left side 14 lights 12 right side 16 TouchPad 13 computer feet locations 47 spare part number 26 37 47 computer major components 20 computer specifications 101 connectors service considerations 41 D Digital Media Slot 14 display assembly removal 88 spare part numbers 21 36 37 38 88 subcomponents 29 display bezel removal 90 spare part number 29 36 90 Display Cable Kit spare part nu...

Page 130: ... 12 drive 14 optical drive 16 power 12 14 TouchPad 12 13 webcam 9 wireless 12 M mass storage device precautions 42 removal 51 spare part numbers 30 51 memory module product description 5 removal 53 spare part numbers 26 34 37 53 microphone location 9 product description 6 microphone jack 14 model name 1 monitor port 14 N network jack 14 O operating system product description 8 optical drive locati...

Page 131: ...per Multi Double Layer Drive 104 computer 101 display 102 DVD RW and CD RW Super Multi Double Layer Combo Drive 105 hard drive 103 optical drive 104 105 system board removal 72 spare part numbers 22 35 36 38 39 72 system boards spare part numbers 40 System Diagnostics 96 T tools required 41 top cover removal 59 spare part numbers 22 37 38 59 TouchPad button 13 TouchPad button board removal 64 spar...

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