HP Pavilion g6-2200, Maintenance And Service Manual

Page 1: ...HP Pavilion g6 Notebook PC Maintenance and Service Guide ...

Page 2: ...ration SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions c...

Page 3: ...another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Infor...

Page 4: ...iv Safety warning notice ENWW ...

Page 5: ...or components 19 Display assembly subcomponents 25 Mass storage devices 26 Miscellaneous parts 27 Sequential part number listing 28 4 Removal and replacement procedures 33 Preliminary replacement requirements 33 Tools required 33 Service considerations 33 Plastic parts 33 Cables and connectors 33 Drive handling 34 Grounding guidelines 34 Electrostatic discharge damage 34 Packaging and transporting...

Page 6: ...ics Windows 8 86 Starting Setup Utility BIOS 86 Updating the BIOS 86 Determining the BIOS version 86 Downloading a BIOS update 87 Using System Diagnostics 88 6 Using Setup Utility BIOS and System Diagnostics Ubuntu Linux 89 Starting Setup Utility 89 Using Setup Utility 89 Changing the language of Setup Utility 89 Navigating and selecting in Setup Utility 89 Displaying system information 90 Restori...

Page 7: ...d reinstall Windows 102 Recovering using HP Recovery Manager 103 What you need to know 103 Using the HP Recovery partition to recover a minimized image select models only 103 Using HP Recovery media to recover 104 Changing the computer boot order 104 Removing the HP Recovery partition 104 9 Backing up restoring and recovering Ubuntu Linux 106 Performing a system recovery 106 Creating the restore D...

Page 8: ...viii ENWW ...

Page 9: ...0G graphics supporting HD decode DX11 and HDMI for use with computer models equipped with an AMD A8 4500M processor AMD Radeon HD 7520G graphics supporting HD decode DX11 and HDMI for use with computer models equipped with an AMD A6 4400M processor AMD Radeon HD 7520G graphics supporting HD decode DX11 and HDMI for use with computer models equipped with an AMD A4 4300M processor AMD Radeon HD 7340...

Page 10: ...ables Supports 16 9 ultra wide aspect ratio Memory 2 customer accessible upgradable SODIMM slots DDR3 1600 MHz Dual Channel Support DDR3L 1600 MHz Dual Channel Support DDR3 1333 MHz Dual Channel Support Supports the following configurations up to 8 GB 8192 MB total system memory 4096 2 No support for 32 bit OS 6144 MB total system memory 4096 1 2048 1 No support for 32 bit OS 4096 MB total system ...

Page 11: ... Integrated 10 100 network interface card NIC Wireless Integrated wireless local area network WLAN options by way of wireless module Customer accessible Two WLAN antennas Support for the following WLAN formats Atheros HB125 802 11b g n 1 1 WiFi Adapter select models only Ralink RT3290LE 802 11 b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter Ralink RT5390R 802 11 b g n 1 1 WiFi select models only Ex...

Page 12: ...umeric keypad Black TouchPad with 2 buttons Multitouch gestures enabled Taps enabled as default Supports Win8 modern gestures Power requirements Battery 6 cell 2 22 Ah 47 Wh battery 6 cell 2 55 Ah 55 Wh battery Supports fast charge HP Smart AC adapter 90 W RC V HP Smart AC adapter with localized cable plug support 3 wire plug with ground pin supports 3 pin DC connector for computer models equipped...

Page 13: ...tem Preinstalled Windows 8 Professional 64 bit Windows 8 Standard 64 bit Ubuntu Linux FreeDOS 1 0 Serviceability End user replaceable parts AC adapter Battery system Hard drive Keyboard Memory modules 2 Optical drive WLAN module ENWW 5 ...

Page 14: ...lay and other unneeded components Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power 5 Hard drive light Blinking white The hard drive is being accessed Amber HP 3D DriveGuard has temporarily parked the hard drive 6 USB 2 0 port Connects an optional USB device 7 AC adapter light White The computer is connected to external power and the...

Page 15: ... Connects an AC adapter 9 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen ENWW Right side 7 ...

Page 16: ... cycle on and off during routine operation 3 HDMI port Connects an optional video or audio device such as a high definition television or any compatible digital or audio device 4 RJ 45 network jack Connects a network cable 5 USB 3 0 ports 2 Connect optional USB 3 0 devices and provide enhanced USB power performance 6 Audio in microphone jack Connects an optional computer headset microphone stereo ...

Page 17: ...hones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices NOTE When a device is connected to a headphone jack the computer speakers are disabled 8 Digital Media slot Supports the following digital media card formats Secure Digital SD Memory Card Secure Digital High Capacity SDHC Memory Card Secure Digital Extended Capacity SDxC Memory Card Mul...

Page 18: ...and then select CyberLink YouCam from the list of apps 4 Webcam light On The webcam is in use The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access t...

Page 19: ...ht Amber The TouchPad is off Off The TouchPad is on 3 TouchPad zone Moves the on screen pointer and selects or activates items on the screen 4 Left TouchPad button Functions like the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse ENWW Top 11 ...

Page 20: ...nergy saving mode that uses the least amount of power 2 Caps lock light White Caps lock is on which switches the keys to all capital letters 3 Mute light Amber Computer sound is off Off Computer sound is on 4 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off 5 TouchPad light Amber ...

Page 21: ... Suspend state press the button briefly to exit Sleep Suspend When the computer is in Hibernation press the button briefly to exit Hibernation If the computer has stopped responding and operating system shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer CAUTION Pressing and holding down the power button will result in the loss o...

Page 22: ...reen type power options Click Settings and then select Power Options from the options displayed In Ubuntu Linux Click the System menu icon at the far right of the top panel and then click System Settings Power icon 2 Speakers 2 Produce sound 14 Chapter 2 External component identification ENWW ...

Page 23: ...unction of the integrated numeric keypad Press the key to alternate between the standard numeric function of an external keypad selected the factory and the navigational function indicated by the directional arrows on the keys NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on 7 Integrated numeric keypad Set at the factory to f...

Page 24: ...ute frequently used system functions 4 Operating system applications key Displays a shortcut menu for items beneath the cursor 5 Integrated numeric keypad Set at the factory to function like an external numeric keypad To alternate between this numeric function and the navigational function indicated by the directional arrows on the keys press the num lock key 16 Chapter 2 External component identi...

Page 25: ...ate drive SSD hard drive bay wireless compartment and memory module compartment The service door provides access to the keyboard ODD SSD hard drive bay wireless compartment and memory module compartment CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in yo...

Page 26: ... An alphanumeric identifier that is unique to each product 3 Product number This number provides specific information about the product s hardware components The product number helps a service technician to determine what components and parts are needed 4 Warranty period The duration of the warranty period for the computer 5 Model description select models only An alphanumeric identifier used to l...

Page 27: ...Computer major components ENWW Computer major components 19 ...

Page 28: ... in Portugal 699497 131 For use in Turkey 699497 141 For use in Greece 699497 151 For use in Latin America 699497 161 For use in Saudi Arabia 699497 171 For use in Hungary 699497 211 For use in Russia 699497 251 For use in Bulgaria 699497 261 For use in Romania 699497 271 For use in Thailand 699497 281 For use in Japan 699497 291 For use in Europe 699497 A41 For use in Taiwan 699497 AB1 For use in...

Page 29: ... use in Saudi Arabia 699498 171 For use in Russia 699498 251 For use in Bulgaria 699498 261 For use in Thailand 699498 281 For use in Japan 699498 291 For use in Europe 699498 A41 For use in Taiwan 699498 AB1 For use in Korea 699498 AD1 For International use 699498 B31 For use in Israel 699498 BB1 For use in Switzerland 699498 BG1 For use in Canada 699498 DB1 For use in the Netherlands 699498 DH1 ...

Page 30: ... GB of dedicated switchable discrete video memory FreeDOS 1 0 and a supported AMD A10 A8 A6 or A4 processor 683030 001 For use only with computer models equipped with 2 GB of dedicated switchable discrete video memory Windows 8 Professional and a supported AMD A10 A8 A6 or A4 processor 683031 601 For use only with computer models equipped with 2 GB of dedicated switchable discrete video memory Win...

Page 31: ...des replacement thermal material For use in AMD UMA computer models 683027 001 For use in AMD discrete computer models 683028 001 Fan available separately 680551 001 13 Power connector includes cable 682744 001 14 USB board includes cable 683547 001 15 Optical drive cable 682742 001 16 Battery 6 cell Li ion 2 20 Ah 47 Wh 593553 001 6 cell Li ion 2 55 Ah 55 Wh 593554 001 17 Base enclosure 708302 00...

Page 32: ...iFi Adapter select models only 675794 001 Ralink RT3290LE 802 11 b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter 690020 001 Ralink RT5390R 802 11 b g n 1 1 WiFi select models only 691415 001 21 Optical drive includes optical drive bezel and bracket DVD RW and CD RW SuperMulti Double Layer Combo Drive 681814 001 Blu ray Disc ROM and DVD R RW SuperMulti Double Layer Drive 681815 001 22 Service Door i...

Page 33: ... BrightView LED display panel 681817 001 5 Wireless antenna includes wireless antenna transceivers and cable 681813 001 6 Display cable included in the Display Cable Kit 681808 001 7 Display hinge covers 681811 001 8 Display back cover includes logo Bright purple 681801 001 Ruby red 681802 001 Winter blue 681803 001 Sparkling black 681804 001 Linen white 685582 001 Display Screw Kit not illustrate...

Page 34: ...orts the following 9 50 mm 6 35 cm 2 50 in SATA hard drives 1 TB 5400 rpm 676521 001 750 GB 7200 rpm 633252 001 750 GB 5400 rpm 634250 001 640 GB 5400 rpm 669300 001 500 GB 7200 rpm 634925 001 500 GB 5400 rpm 669299 001 320 GB 5400 rpm 622643 001 Supports the following 7 00 mm 6 35 cm 2 50 in SATA hard drives 320 GB 5400 rpm 645193 001 Hard drive hardware kit includes hard drive cable hard drive b...

Page 35: ...rica 490371 001 For use in Australia 490371 011 For use in Europe 490371 021 For use in the United Kingdom and Singapore 490371 031 For use in Italy 490371 061 For use in Denmark 490371 081 For use in Switzerland 490371 111 For use in Japan 490371 291 For use in the People s Republic of China 490371 AA1 For use in Taiwan 490371 AB1 For use in South Korea 490371 AD1 For use in Israel 490371 BB1 For...

Page 36: ...ower cord AC 3 wire black 1 83 m for use in Israel 490371 D61 Power cord AC 3 wire black 1 83 m for use in India 593553 001 Battery 6 cell 2 20 Ah 47 Wh 593554 001 Battery 6 cell 2 55 Ah 55 Wh 622643 001 320 GB 5400 rpm hard drive 633252 001 750 GB 7200 rpm hard drive 634250 001 750 GB 5400 rpm hard drive 634925 001 500 GB 7200 rpm hard drive 637193 001 RTC battery includes mounting adhesive 64136...

Page 37: ...models 681824 001 Top cover for use in Winter blue computer models 681825 001 Top cover for use in Sparkling black computer models 682742 001 Optical drive cable 682744 001 Power connector 682745 001 Hard drive hardware kit includes hard drive cable hard drive bumpers and hard drive bracket and screws 683027 001 Heat sink for use only with computer models equipped with UMA video memory 683028 001 ...

Page 38: ...l material 683031 601 System board for use only with computer models equipped with a graphics subsystem with 2 GB of dedicated switchable discrete video memory Windows 8 Professional and a supported AMD A10 A8 A6 or A4 processor includes replacement thermal material 683046 001 AMD A10 4600M processor 3 2 GHz 2 3 GHz 1600 MHz 4 MB L2 cache DDR3 quad core 35W 683047 001 AMD A6 4400M processor 3 2 GH...

Page 39: ...des cable 699497 171 Windows 8 keyboard for use in Saudi Arabia black includes cable 699497 211 Windows 8 keyboard for use in Hungary black includes cable 699497 251 Windows 8 keyboard for use in Russia black includes cable 699497 261 Windows 8 keyboard for use in Bulgaria black includes cable 699497 271 Windows 8 keyboard for use Romania black includes cable 699497 291 Windows 8 keyboard for use ...

Page 40: ...9498 AB1 Windows 8 keyboard for use in Taiwan white includes cable 699498 AD1 Windows 8 keyboard for use in Korea white includes cable 699498 B31 Windows 8 keyboard for International use white includes cable 699498 BB1 Windows 8 keyboard for use in Israel white includes cable 699498 BG1 Windows 8 keyboard for use in Switzerland white includes cable 699498 DB1 Windows 8 keyboard for use in Canada w...

Page 41: ...ssembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damag...

Page 42: ...ive packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A di...

Page 43: ...ross carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V ...

Page 44: ... that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field s...

Page 45: ...ecommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material handling packages Noncond...

Page 46: ...ach product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description select models only This is the alphanumeric identifier needed to lo...

Page 47: ...Spare part number Rubber feet kit 680563 001 The computer feet are adhesive backed rubber pads There are 4 rubber feet that attach to the base enclosure in the locations illustrated below ENWW Component replacement procedures 39 ...

Page 48: ...power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery 1 Slide the battery release latch 1 to release the battery 2 Pivot the front edge of the battery 2 up and back 3 Remove the battery 3 from the computer To insert the battery 1 Align the tabs on the rear edge of the battery 1 with the notches on the r...

Page 49: ...ted to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 40 Remove the service door 1 Using a small Phillips screwdriver loosen the service door capture screw 1 2 Slide the service door 2 forward slightly and lift the front right corner 3 to tilt t...

Page 50: ...ating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 40 5 Remove the service door see Service door on page 41 Remove the optical drive 1 Using a small Phillips screwdriver remove the PM 2 5 x...

Page 51: ...il the optical drive is completely removed from the computer 4 Remove the 2 PM 2 0 x 3 0 screws 1 that secure the optical drive bracket to the optical drive and then remove the bracket 2 from the optical drive ENWW Component replacement procedures 43 ...

Page 52: ...hard drive bracket and screws Description Spare part number Supports the following 9 50 mm 6 35 cm 2 50 in SATA hard drives 1 TB 5400 rpm 676521 001 750 GB 7200 rpm 633252 001 750 GB 5400 rpm 634250 001 640 GB 5400 rpm 669300 001 500 GB 7200 rpm 634925 001 500 GB 5400 rpm 669299 001 320 GB 5400 rpm 622643 001 Supports the following 7 00 mm 6 35 cm 2 50 in SATA hard drives 320 GB 5400 rpm 645193 00...

Page 53: ...Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 40 5 Remove the service door see Service door on page 41 Remove the hard drive 1 Disconnect the hard drive cable 1 from the computer 2 Lift the hard drive 2 to remove 3 Disconnect the hard drive cable 1 Remove the...

Page 54: ...al channel configuration with a second memory module be sure that both memory modules are identical Description Spare part number 4 GB PC3 12800 1600 MHz 641369 001 2 GB PC3 12800 1600 MHz 652972 001 Before removing a memory module follow these steps CAUTION To prevent information loss or an unresponsive system Shut down the computer before adding or replacing memory modules Do not remove a memory...

Page 55: ...lts up 2 Remove the memory module 2 by pulling it away from the slot at an angle CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module CAUTION To protect a memory module after removal place it in an electrostatic safe container 3 Align the notched edge 1 of the memory module with the tab in the memory module slot 4 ...

Page 56: ...5 Gently press the memory module 3 down applying pressure to both the left and right edges of the module until the retention clips snap into place 48 Chapter 4 Removal and replacement procedures ENWW ...

Page 57: ... steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see...

Page 58: ...incorrect installation into the WLAN module socket NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 50 Chapter 4 Removal and replacement procedures ENWW ...

Page 59: ...51 For use in Latin America 699497 161 For use in Saudi Arabia 699497 171 For use in Hungary 699497 211 For use in Russia 699497 251 For use in Bulgaria 699497 261 For use in Romania 699497 271 For use in Thailand 699497 281 For use in Japan 699497 291 For use in Europe 699497 A41 For use in Taiwan 699497 AB1 For use in Korea 699497 AD1 For International use 699497 B31 For use in the Adriatics 699...

Page 60: ...498 291 For use in Europe 699498 A41 For use in Taiwan 699498 AB1 For use in Korea 699498 AD1 For International use 699498 B31 For use in Israel 699498 BB1 For use in Switzerland 699498 BG1 For use in Canada 699498 DB1 For use in the Netherlands 699498 DH1 For use in the Czech Republic and Slovakia 699498 FL1 Before removing the keyboard follow these steps 1 Shut down the computer If you are unsur...

Page 61: ...r see Service door on page 41 6 Remove the hard drive see Hard drive on page 44 Remove the keyboard 1 Remove the PM 2 5 6 5 screw that secures the keyboard to the computer 2 Rest the computer on its left side 3 Open the computer ENWW Component replacement procedures 53 ...

Page 62: ... the computer NOTE The keyboard icon indicates the location of the keyboard release access hole 5 Turn the computer right side up with the front toward you 6 Lift the rear edge of the keyboard 1 and then swing the keyboard 2 up and forward until it rests upside down on the palm rest 54 Chapter 4 Removal and replacement procedures ENWW ...

Page 63: ...rce ZIF connector 1 to which the keyboard cable is attached and then disconnect the keyboard cable 2 from the system board 8 Remove the keyboard Reverse this procedure to install the keyboard ENWW Component replacement procedures 55 ...

Page 64: ...rom the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 40 5 Remove the service door see Service door on page 41 6 Remove the optical drive see Optical drive on page 42 7 Remove the hard drive see Hard drive on page 44 8 Remove the keyboard see Keyboard on page 51 When replacing the top cover be sure that the following components are removed ...

Page 65: ... board ZIF cable 2 Speaker cable 3 TouchPad button board ZIF cable 2 Remove the following screws under the keyboard 1 Five PM 2 5 x 4 0 2 One PM 2 5 x 6 5 NOTE This screw 2 also secures the speaker underneath the top cover 3 Close the computer ENWW Component replacement procedures 57 ...

Page 66: ... that secure the top cover to the computer 6 Turn the computer right side up with the front toward you 7 Open the computer 8 Lift the front edge of the top cover 1 until the left and right sides disengage from the base enclosure 9 Remove the top cover 2 58 Chapter 4 Removal and replacement procedures ENWW ...

Page 67: ...Reverse this procedure to install the top cover ENWW Component replacement procedures 59 ...

Page 68: ...page 40 5 Remove the service door see Service door on page 41 6 Remove the optical drive see Optical drive on page 42 7 Remove the hard drive see Hard drive on page 44 8 Remove the keyboard see Keyboard on page 51 9 Remove the top cover see Top cover on page 56 Remove the speakers 1 There are two clips that hold the left speaker in place 1 NOTE A previously removed top cover screw also secures the...

Page 69: ...isconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 40 5 Remove the service door see Service door on page 41 6 Remove the optical drive see Optical drive on page 42 7 Remove the hard drive see Hard drive on...

Page 70: ...er button board is secured by a screw that was previously removed when releasing the speaker 2 Release the tape securing the power button board cable and remove the power button board and cable Reverse this procedure to install the power button board 62 Chapter 4 Removal and replacement procedures ENWW ...

Page 71: ...0 5 Remove the service door see Service door on page 41 6 Remove the optical drive see Optical drive on page 42 7 Remove the hard drive see Hard drive on page 44 8 Remove the keyboard see Keyboard on page 51 9 Remove the top cover see Top cover on page 56 Remove the TouchPad button board and cable 1 Turn the top cover upside down with the front toward you 2 Release the ZIF connector to which the T...

Page 72: ... cable is connected and then disconnect the TouchPad LED board cable 2 from the TouchPad button board 8 Lift the TouchPad button board away from the top cover 3 Reverse this procedure to install the TouchPad button board and cable TouchPad LED board Description Spare part number TouchPad LED board includes cable 684061 001 64 Chapter 4 Removal and replacement procedures ENWW ...

Page 73: ... Service door on page 41 6 Remove the optical drive see Optical drive on page 42 7 Remove the hard drive see Hard drive on page 44 8 Remove the keyboard see Keyboard on page 51 9 Remove the top cover see Top cover on page 56 10 Remove the TouchPad button board see TouchPad button board on page 63 Remove the TouchPad LED board and cable 1 Turn the top cover upside down with the front toward you 2 A...

Page 74: ...ether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 40 5 Remove the service door see Se...

Page 75: ...enna cables CAUTION Support the display assembly when removing the following screws Failure to support the display assembly can result in damage to the display assembly and other computer components 3 Remove the four PM 2 5 6 5 screws 1 that secure the display assembly to the computer 4 Remove the display assembly by lifting straight up 2 ENWW Component replacement procedures 67 ...

Page 76: ...and the two PM 2 5 3 5 screws 2 that secure the display bezel to the display assembly b Flex the inside edges of the top edge 1 the left and right sides 2 and the bottom edge 3 of the display bezel until the bezel disengages from the display enclosure c Remove the display bezel 4 68 Chapter 4 Removal and replacement procedures ENWW ...

Page 77: ...m microphone module is attached to the display enclosure with double sided tape b Disconnect the webcam microphone cable 2 from the webcam microphone module c Remove the webcam microphone module 7 If it is necessary to replace the display panel a Remove the six PM 2 5 6 0 screws that secure the display panel to the display enclosure ENWW Component replacement procedures 69 ...

Page 78: ... edge of the display enclosure 1 and then swing it up and forward until it is perpendicular to the display panel d Release the adhesive strip 2 that secures the display panel cable to the display panel and then disconnect the display panel cable 3 from the display panel e Remove the display panel 70 Chapter 4 Removal and replacement procedures ENWW ...

Page 79: ...is necessary to replace the display panel cable a Release the tabs 1 built into the display enclosure shielding that secure the display panel cable to the display enclosure b Release the display panel cable from the clips 2 built into the display enclosure c Remove the display panel cable The display panel cable includes the webcam microphone module cable and is available in the Display Cable Kit ...

Page 80: ...oard includes cable 683547 001 Before removing the USB board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and ...

Page 81: ...wer connector Description Spare part number Power connector includes cable 682744 001 Before removing the power connector follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the comput...

Page 82: ...odels equipped with UMA video memory Windows 8 Standard and a supported AMD A10 A8 A6 or A4 processor 683029 501 For use only with computer models equipped with UMA video memory FreeDOS 1 0 and a supported AMD A10 A8 A6 or A4 processor 683029 001 For use only with computer models equipped with 1 GB of dedicated switchable discrete video memory Windows 8 Professional and a supported AMD A10 A8 A6 o...

Page 83: ...s 8 Standard 710875 501 For use only with computer models equipped with AMD E2 2000 processor and FreeDOS 1 0 710875 001 System board thermal pad kit includes replacement thermal material 680571 001 Before removing the system board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the opera...

Page 84: ...al drive cable 3 USB board cable 4 Power connector cable 2 Remove the PM 2 5 4 5 screw 1 that secures the system board to the base enclosure 3 Lift the right side of the system board 2 until it rests at an angle 4 Remove the system board 3 by sliding it up and to the right at an angle Reverse this procedure to install the system board 76 Chapter 4 Removal and replacement procedures ENWW ...

Page 85: ...gging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 40 5 Remove the service door see Service door on page 41 6 Remove the optical drive see Optical drive on page 42 7 Remove the hard drive see Hard drive on page 44 8 Remove the keyboard see Keyboard on page 51 9 Remove the top cover see Top cover on page 56 10 Remove...

Page 86: ...he RTC battery 2 from the system board The RTC battery is attached to the system board with double sided tape Reverse this procedure to install the RTC battery 78 Chapter 4 Removal and replacement procedures ENWW ...

Page 87: ...r is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 40 5 Remove the service door see Service door on pag...

Page 88: ...ink and the system board components each time the heat sink is removed Replacement thermal material is included with the base enclosure heat sink processor and system board spare part kits Thermal paste is used on the processor 1 and the heat sink section 2 that services it A thermal pad is used on the graphics subsystem chip 3 and the heat sink section 4 that services it only on computer models e...

Page 89: ...oward you 2 Remove the two PM 1 5 2 5 screws 1 that secure the fan to the heat sink and remove the two clips that secure the fan to the heat sink 3 Remove the heat sink 2 from the fan Reverse this procedure to reassemble and install the fan and heat sink ENWW Component replacement procedures 81 ...

Page 90: ...the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 40 5 Remove the service door see Service door on page 41 6 Remove the optical drive see Optical drive on page 42 7 Remove the hard drive see Hard drive on page 44 8 Remove the keyboard see Keyboard on page 51 9 Remove the top cover see Top cover on page 56 10 Remove the s...

Page 91: ...he base enclosure heat sink processor and system board spare part kits Reverse this procedure to install the PCH heat sink Processor NOTE The processor spare part kit includes replacement thermal material Description Spare part number AMD A10 4600M processor 3 2 GHz 2 3 GHz 1600 MHz 4 MB L2 cache DDR3 quad core 35W 683046 001 AMD A8 4500M processor 2 8 GHz 1 9 GHz 1600 MHz 4 MB L2 cache DDR3 quad ...

Page 92: ...Remove the hard drive see Hard drive on page 44 8 Remove the keyboard see Keyboard on page 51 9 Remove the top cover see Top cover on page 56 10 Remove the system board see System board on page 74 11 Remove the heat sink see Fan and heat sink on page 79 Remove the processor 1 Use a flat bladed screw driver 1 to turn the processor locking screw one half turn counterclockwise until you hear a click ...

Page 93: ...r see Service door on page 41 6 Remove the optical drive see Optical drive on page 42 7 Remove the hard drive see Hard drive on page 44 8 Remove the keyboard see Keyboard on page 51 9 Remove the top cover see Top cover on page 56 10 Remove the system board see System board on page 74 Remove the optical drive cable 1 Release the optical drive cable from the clips built into the base enclosure 2 Rel...

Page 94: ...ons of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed ...

Page 95: ...this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you c...

Page 96: ...erly To start System Diagnostics 1 Turn on or restart the computer quickly press esc and then press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test while it is running press esc 88 Chapter 5 Using Setup Utility BIOS and System Diagnostics Windows 8 ENWW ...

Page 97: ... the language of Setup Utility 1 Start Setup Utility 2 Use the arrow keys to select System Configuration Language and then press enter 3 Use the arrow keys to select a language and then press enter 4 When a confirmation prompt with your language selected is displayed press enter 5 To save your change and exit Setup Utility use the arrow keys to select Exit Exit Saving Changes and then press enter ...

Page 98: ...Setup Utility and save your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit Exit Saving Changes and then press enter To exit Setup Utility without saving your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow...

Page 99: ...t any device cable or cord 1 Access the page on the HP website that provides software for your computer 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 At the download area follow these steps a Identify the BIOS update that is later than the BIOS version currently installed on your computer Make a note of the date name or other identi...

Page 100: ...er While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostics test while it is running press esc 92 Chapter 6 Using Setup Utility BIOS and System Diagnostics Ubuntu Linux ENW...

Page 101: ...4 62 A 90 W Operating current 3 5 A Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft Shock Operating 125 g 2 ms half sine Nonoperating 200 g 2 ms half sine Random vibration Operati...

Page 102: ... to peak 10 Hz to 500 Hz 0 5 oct min sweep rate NOTE Applicable product safety standards specify thermal limits for plastic surfaces The computer operates well within this range of temperatures 94 Chapter 7 Specifications ENWW ...

Page 103: ... 16 8 million Contrast ratio 300 1 typical Brightness 200 cd m nits typical Pixel resolution Pitch 0 259 0 259 mm Format 1280 800 HD 1366 768 Configuration RGB vertical stripe Backlight LED Character display 80 25 Total power consumption 4 1 W Viewing angle 45 horizontal 15 up 35 down typical ENWW 39 6 cm 15 6 in display specifications 95 ...

Page 104: ...s 1 0 ms 1 0 ms 1 5 ms 2 0 ms Average 11 0 ms 14 0 ms 14 0 ms 12 0 ms 12 0 ms Maximum 22 0 ms 24 0 ms 22 0 ms 22 0 ms 22 0 ms Logical blocks 1 953 525 16 8 1 465 128 35 9 1 250 242 86 7 976 752 240 625 121 433 Disc rotational speed 5400 rpm 5400 and 7200 rpm 5400 rpm 5400 and 7200 rpm 5400 rpm Operating temperature 5 C to 55 C 41 F to 131 F Hard drive storage capacity When referring to hard drive ...

Page 105: ... DVD R DVD RW DVD RAM Write CD R and CD RW DVD R DVD RW DVD R DVD RW DVD RAM Random access time DVD 230 ms CD 175 ms Cache buffer 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 2 700 KB sec 5X DVD RAM 6 750 KB sec Transfer m...

Page 106: ...TEXT Write DVD RAM Ver 2 DVD R DVD R CD R and CD ROM Random access time BD 230 ms DVD 180 ms CD 180 ms Cache buffer 4 5 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 4X BD 18 000 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 2 700 KB sec 5X DVD RAM 6 750 KB sec 1X...

Page 107: ...em and the programs that were installed at the factory Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that...

Page 108: ...nd you must use only high quality blank DVD R DVD R DVD R DL or DVD R DL discs Do not use rewritable discs such as CD RW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive If your computer does not include an integrated optical drive with DVD writer capability but you wou...

Page 109: ...tion settings or apps that came preinstalled on your computer or were purchased from the Windows Store consider using Windows Refresh This option does not require backing up data to another drive See Using Windows Refresh for quick and easy recovery on page 102 If you want to reset your computer to its original state Windows provides an easy way to remove all personal data apps and settings and re...

Page 110: ...en select General from the PC settings screen 4 Under Refresh your PC without affecting your files select Get started and then follow the on screen instructions Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section pro...

Page 111: ...need to know HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues HP Recovery media must be u...

Page 112: ...ollow the on screen instructions Changing the computer boot order If computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media you created 2 Restart ...

Page 113: ...s to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and then follow the on screen instructions ENWW Restore and recovery 105 ...

Page 114: ... the image restore in the event of a system failure Creating the restore DVDs The restore creation software creates a set of system restore discs using blank writable DVDs DVD R or DVD R HP recommends using blank DVD R discs from a manufacturer you trust because these recovery DVDs are so important You need approximately 3 blank DVD R discs The program states how many discs are needed at the begin...

Page 115: ...ng the restore DVD NOTE The following procedure uses the F11 BIOS Recovery feature to perform the recovery 1 If possible back up all personal files 2 Shut down the computer 3 Be sure the restore DVD or USB device is connected to the computer 4 Restart the computer 5 Using the arrow keys select Recovery and then press enter 6 Follow the on screen instructions NOTE If you are unable to boot start up...

Page 116: ... into the account sign in boxes and follow the on screen instructions to complete the sign in process To restore backup files 1 Click the System menu icon at the far right of the top panel and then click System Settings Backup icon 2 Click Restore select the location of the backup files and the folder name and then click Forward 3 Under Restore from When select the date of the files to be restored...

Page 117: ...irements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage ratin...

Page 118: ...nmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 110 Chapter 10 Power cord set require...

Page 119: ...size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval numb...

Page 120: ...hold waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP website at www hp com recycle 112 Chapter 11 Recycling ENWW ...

Page 121: ...part number 39 computer reset 102 computer specifications 93 connector power 7 connectors service considerations 33 D default settings restoring 90 deleted files restoring 101 Digital Media Slot identifying 9 display assembly removal 66 spare part number 20 spare part numbers 66 Display back cover 66 display back cover spare part number 25 display bezel illustrated 25 removal 68 spare part number ...

Page 122: ...ng system logo 16 L latch battery release 17 lights AC adapter 6 caps lock 12 hard drive 6 mute 12 optical drive 6 power 6 TouchPad 11 12 webcam 10 wireless 12 M mass storage device precautions 34 removal 44 spare part numbers 44 mass storage devices spare part numbers 26 memory module product description 2 removal 46 spare part numbers 24 46 memory module compartment identifying 17 minimized imag...

Page 123: ...y 101 RJ 45 network jack identifying 8 RTC battery removal 77 spare part number 23 77 Rubber Feet Kit spare part number 39 S security cable slot security cable slot identifying 7 security product description 4 serial number 18 service considerations cables 33 connectors 33 plastic parts 33 service door removal 41 service label 38 serviceability product description 5 Setup Utility changing the lang...

Page 124: ...webcam microphone module removal 69 spare part number 66 Windows backup 100 File History 100 101 Refresh 101 102 reinstall 101 102 remove everything and reinstall option 102 reset 102 restoring files 101 system restore point 99 101 wireless antenna removal 72 spare part number 25 66 wireless light 12 wireless module compartment identifying 17 wireless product description 3 WLAN antennas identifyin...