HP PAVILION G6, Maintenance And Service Manual

Page 1: ...HP Pavilion g6 Notebook PC Maintenance and Service Guide ...

Page 2: ...s are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liabl...

Page 3: ...ow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of ...

Page 4: ...iv Safety warning notice ENWW ...

Page 5: ...ajor components 19 Display assembly components 25 Mass storage devices 26 Miscellaneous parts 27 Sequential part number listing 28 4 Removal and replacement procedures 34 Preliminary replacement requirements 34 Tools required 34 Service considerations 34 Plastic parts 34 Cables and connectors 34 Drive handling 35 Grounding guidelines 35 Electrostatic discharge damage 35 Packaging and transporting ...

Page 6: ...ystem Diagnostics Windows 8 88 Starting Setup Utility BIOS 88 Updating the BIOS 88 Determining the BIOS version 88 Downloading a BIOS update 89 Using System Diagnostics 90 6 Using Setup Utility BIOS and System Diagnostics Ubuntu Linux 91 Starting Setup Utility 91 Using Setup Utility 91 Changing the language of Setup Utility 91 Navigating and selecting in Setup Utility 91 Displaying system informat...

Page 7: ...and reinstall Windows 104 Recovering using HP Recovery Manager 105 What you need to know 105 Using the HP Recovery partition to recover a minimized image select models only 105 Using HP Recovery media to recover 106 Changing the computer boot order 106 Removing the HP Recovery partition 106 9 Backing up restoring and recovering Ubuntu Linux 108 Performing a system recovery 108 Creating the restore...

Page 8: ...viii ENWW ...

Page 9: ...re 35 W Intel Core i3 3110M processor 2 4 GHz 1600 MHz 3 MB L3 cache dual core 35 W 3rd Generation Intel Pentium processors Pentium 2030M processor 2 5 GHz 1600 MHz 2 MB L3 cache dual core 35 W Intel Pentium 2020M processor 2 4GHz 1600MHz 2 MB L3 cache dual core 35W 2nd Generation Intel Core processors Intel Core i5 2450M processor 2 5 GHz SC turbo up to 3 1 GHz 1333 MHz 3 MB L3 cache dual core 35...

Page 10: ...ition HD light emitting diode LED SVA BrightView 1366 768 display typical brightness 200 cd m2 nits All display assemblies include 2 wireless local area network WLAN antenna cables Supports 16 9 ultra wide aspect ratio Memory 2 customer accessible upgradable SODIMM slots DDR3 1600 MHz Dual Channel support for a Next Generation Intel Core processor DDR3L 1600 MHz Dual Channel support for a Next Gen...

Page 11: ...gle digital microphone Audio High definition audio supports Microsoft Premium requirements with HP Altec Lansing speakers 2 SRS Premium Sound technology Ethernet Integrated 10 100 network interface card NIC Wireless Integrated wireless local area network WLAN options by way of wireless module Customer accessible Two WLAN antennas built into display assembly Support for Intel Wireless Display and W...

Page 12: ... 45 Ethernet includes link and activity lights USB 3 0 ports two on left side USB 2 0 port right side VGA Dsub 15 pin supporting 2048 1536 external resolution 75 Hz Hot plug unplug with auto detect for correct output to wide aspect vs standard aspect video Keyboard pointing devices Full size island style textured keyboard with numeric keypad Black TouchPad with 2 buttons Multitouch gestures enable...

Page 13: ...m Preinstalled Windows 8 Professional 64 bit Windows 8 Standard 64 bit Ubuntu Linux FreeDOS 1 0 Serviceability End user replaceable parts AC adapter Battery system Memory module Hard drive Optical drive MiniCard components Keyboard ENWW 5 ...

Page 14: ...lay and other unneeded components Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power 5 Hard drive light Blinking white The hard drive is being accessed Amber HP 3D DriveGuard has temporarily parked the hard drive 6 USB 2 0 port Connects an optional USB device 7 AC adapter light White The computer is connected to external power and the...

Page 15: ... Connects an AC adapter 9 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen ENWW Right side 7 ...

Page 16: ... cycle on and off during routine operation 3 HDMI port Connects an optional video or audio device such as a high definition television or any compatible digital or audio device 4 RJ 45 network jack Connects a network cable 5 USB 3 0 ports 2 Connect optional USB 3 0 devices and provide enhanced USB power performance 6 Audio in microphone jack Connects an optional computer headset microphone stereo ...

Page 17: ...hones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices NOTE When a device is connected to a headphone jack the computer speakers are disabled 8 Digital Media slot Supports the following digital media card formats Secure Digital SD Memory Card Secure Digital High Capacity SDHC Memory Card Secure Digital Extended Capacity SDxC Memory Card Mul...

Page 18: ...and then select CyberLink YouCam from the list of apps 4 Webcam light On The webcam is in use The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access t...

Page 19: ...mber The TouchPad is off Off The TouchPad is on 3 TouchPad zone Moves the on screen pointer and selects or activates items on the screen 4 Left TouchPad button Functions like the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse ENWW Top 11 ...

Page 20: ...nergy saving mode that uses the least amount of power 2 Caps lock light White Caps lock is on which switches the keys to all capital letters 3 Mute light Amber Computer sound is off Off Computer sound is on 4 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off 5 TouchPad light Amber ...

Page 21: ... Suspend state press the button briefly to exit Sleep Suspend When the computer is in Hibernation press the button briefly to exit Hibernation If the computer has stopped responding and operating system shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer CAUTION Pressing and holding down the power button will result in the loss o...

Page 22: ...reen type power options Click Settings and then select Power Options from the options displayed In Ubuntu Linux Click the System menu icon at the far right of the top panel and then click System Settings Power icon 2 Speakers 2 Produce sound 14 Chapter 2 External component identification ENWW ...

Page 23: ...unction of the integrated numeric keypad Press the key to alternate between the standard numeric function of an external keypad selected the factory and the navigational function indicated by the directional arrows on the keys NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on 7 Integrated numeric keypad Set at the factory to f...

Page 24: ...ute frequently used system functions 4 Operating system applications key Displays a shortcut menu for items beneath the cursor 5 Integrated numeric keypad Set at the factory to function like an external numeric keypad To alternate between this numeric function and the navigational function indicated by the directional arrows on the keys press the num lock key 16 Chapter 2 External component identi...

Page 25: ...ate drive SSD hard drive bay wireless compartment and memory module compartment The service door provides access to the keyboard ODD SSD hard drive bay wireless compartment and memory module compartment CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in yo...

Page 26: ... An alphanumeric identifier that is unique to each product 3 Product number This number provides specific information about the product s hardware components The product number helps a service technician to determine what components and parts are needed 4 Warranty period The duration of the warranty period for the computer 5 Model description select models only An alphanumeric identifier used to l...

Page 27: ...Computer major components ENWW Computer major components 19 ...

Page 28: ... For use in Portugal 699497 131 For use in Turkey 699497 141 For use in Greece 699497 151 For use in Latin America 699497 161 For use in Saudi Arabia 699497 171 For use in Hungary 699497 211 For use in Russia 699497 251 For use in Bulgaria 699497 261 For use in Romania 699497 271 For use in Thailand 699497 281 For use in Japan 699497 291 For use in Europe 699497 A41 For use in Taiwan 699497 AB1 Fo...

Page 29: ... use in Saudi Arabia 699498 171 For use in Russia 699498 251 For use in Bulgaria 699498 261 For use in Thailand 699498 281 For use in Japan 699498 291 For use in Europe 699498 A41 For use in Taiwan 699498 AB1 For use in Korea 699498 AD1 For International use 699498 B31 For use in Israel 699498 BB1 For use in Switzerland 699498 BG1 For use in Canada 699498 DB1 For use in the Netherlands 699498 DH1 ...

Page 30: ...al and a graphics subsystem with 2048 MB of discrete video memory includes replacement thermal material 680570 601 System board for use only with computer models equipped with Windows 8 Standard and a graphics subsystem with 2048 MB of discrete video memory includes replacement thermal material 680570 501 For use only with computer models equipped with 2048 MB of dedicated discrete video memory 68...

Page 31: ...e dual core 35W 700628 001 Intel Pentium B980 processor 2 4 GHz 1333 MHz 2 MB L3 cache dual core 35 W 692428 001 Intel Pentium B970 processor 2 3 GHz 1333 MHz 2 MB L3 cache dual core 35 W 676785 001 Intel Pentium B960 processor 2 2 GHz 1333 MHz 2 MB L3 cache dual core 35 W 664662 001 11 RTC battery includes mounting adhesive 637193 001 12 Heat sink assembly includes replacement thermal material He...

Page 32: ... MHz DDR3 4 GB PC3 12800 1600 MHz shared 641369 001 2 GB PC3 12800 1600 MHz shared 652972 001 20 Wireless WLAN module Intel Centrino Wireless N 2230 802 11b g n 2 2 WiFi and Bluetooth Combo Adapter 670290 001 Atheros HB125 802 11b g n 1 1 WiFi Adapter select models only 675794 001 Ralink RT3290LE 802 11 b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter 690020 001 Ralink RT5390R 802 11 b g n 1 1 WiFi ...

Page 33: ... BrightView LED display panel 681817 001 5 Wireless antenna includes wireless antenna transceivers and cable 681813 001 6 Display cable included in the Display Cable Kit 681808 001 7 Display hinge covers 681811 001 8 Display back cover includes logo Bright purple 681801 001 Ruby red 681802 001 Winter blue 681803 001 Sparkling black 681804 001 Linen white 685582 001 Display Screw Kit not illustrate...

Page 34: ...orts the following 9 50 mm 6 35 cm 2 50 in SATA hard drives 1 TB 5400 rpm 676521 001 750 GB 7200 rpm 633252 001 750 GB 5400 rpm 634250 001 640 GB 5400 rpm 669300 001 500 GB 7200 rpm 634925 001 500 GB 5400 rpm 669299 001 320 GB 5400 rpm 622643 001 Supports the following 7 00 mm 6 35 cm 2 50 in SATA hard drives 320 GB 5400 rpm 645193 001 Hard drive hardware kit includes hard drive cable hard drive b...

Page 35: ... use in Australia 490371 011 For use in Europe 490371 021 For use in the United Kingdom and Singapore 490371 031 For use in Denmark 490371 081 For use in Switzerland 490371 111 For use in Thailand 490371 201 For use in Japan 490371 291 For use in the People s Republic of China 490371 AA1 For use in Taiwan 490371 AB1 For use in South Korea 490371 AD1 For use in South Africa 490371 AR1 For use in Is...

Page 36: ...AR1 Power cord AC 3 wire black 1 83 m for use in South Africa 490371 BB1 Power cord AC 3 wire black 1 83 m for use in Israel 490371 D61 Power cord AC 3 wire black 1 83 m for use in India 593553 001 Battery 6 cell 2 20 Ah 47 Wh 593554 001 Battery 6 cell 2 55 Ah 55 Wh 622643 001 320 GB 5400 rpm hard drive 633252 001 750 GB 7200 rpm hard drive 634250 001 750 GB 5400 rpm hard drive 634925 001 500 GB 7...

Page 37: ...680569 501 System board for use only with computer models equipped with Windows 8 Standard and a graphics subsystem with 1024 MB of discrete video memory includes replacement thermal material 680569 601 System board for use only with computer models equipped with Windows 8 Professional and a graphics subsystem with 1024 MB of discrete video memory includes replacement thermal material 680570 001 S...

Page 38: ...models includes Touchpad 682417 001 Intel Core i3 3110M processor 2 4 GHz 1600 MHz 3 MB L3 cache dual core 35 W 682742 001 Optical drive cable 682744 001 Power connector 682745 001 Hard drive hardware kit includes hard drive cable hard drive bumpers and hard drive bracket and screws 683547 001 USB board includes cable 683548 001 TouchPad button board 683549 001 Power button board 683843 001 PCH he...

Page 39: ...des cable 699497 271 Windows 8 keyboard for use Romania black includes cable 699497 281 Windows 8 keyboard for use in Thailand black includes cable 699497 291 Windows 8 keyboard for use in Japan black includes cable 699497 A41 Windows 8 keyboard for use in Europe black includes cable 699497 AB1 Windows 8 keyboard for use in Taiwan black includes cable 699497 AD1 Windows 8 keyboard for use in Korea...

Page 40: ...onal use white includes cable 699498 BB1 Windows 8 keyboard for use in Israel white includes cable 699498 BG1 Windows 8 keyboard for use in Switzerland white includes cable 699498 DB1 Windows 8 keyboard for use in Canada white includes cable 699498 DH1 Windows 8 keyboard for use in the Netherlands white includes cable 699498 FL1 Windows 8 keyboard for use in the Czech Republic and Slovakia white i...

Page 41: ...mputer models equipped with a graphics subsystem with 1 GB of switchable discrete video memory Intel Core i3 3110M processor and Windows 8 Professional includes replacement thermal material 711471 001 Heat sink for use only with computer models equipped with UMA video memory for BGA based systems 711472 001 Heat sink for use only with computer models equipped with switchable discrete video memory ...

Page 42: ...bly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Ap...

Page 43: ...tective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions ...

Page 44: ... carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 00...

Page 45: ... and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive fie...

Page 46: ...nded to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material handling packages Nonconductive...

Page 47: ...e to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description select models only This is the alphanumeric identifier needed...

Page 48: ...part number Rubber feet kit 680563 001 The computer feet are adhesive backed rubber pads There are 4 rubber feet that attach to the base enclosure in the locations illustrated below 40 Chapter 4 Removal and replacement procedures ENWW ...

Page 49: ...t the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery 1 Slide the battery release latch 1 to release the battery 2 Pivot the front edge of the battery 2 up and back 3 Remove the battery 3 from the computer To insert the battery 1 Align the tabs on the rear edge of the battery 1 with the notches on...

Page 50: ... the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 Remove the service door 1 Using a small Phillips screwdriver loosen the service door capture screw 1 2 Slide the service door 2 forward slightly and lift the front right corner 3 to tilt the ser...

Page 51: ...through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the service door see Service door on page 42 Remove the optical drive 1 Using a small Phillips screwdriver rem...

Page 52: ... from the computer 4 Remove the 2 PM 2 0 x 3 0 screws 1 that secure the ODD bracket to the ODD and then remove the bracket 2 from the ODD 5 Insert a straightened paper clip 1 into the release access opening in the bezel 44 Chapter 4 Removal and replacement procedures ENWW ...

Page 53: ...n Spare part number Supports the following 9 50 mm 6 35 cm 2 50 in SATA hard drives 1 TB 5400 rpm 676521 001 750 GB 7200 rpm 633252 001 750 GB 5400 rpm 634250 001 640 GB 5400 rpm 669300 001 500 GB 7200 rpm 634925 001 500 GB 5400 rpm 669299 001 320 GB 5400 rpm 622643 001 Supports the following 7 00 mm 6 35 cm 2 50 in SATA hard drives 320 GB 5400 rpm 645193 001 Hard drive hardware kit includes hard ...

Page 54: ...nect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the service door see Service door on page 42 Remove the hard drive 1 Disconnect the hard drive cable 1 from the computer 2 Lift the hard drive 2 to remove 3 Disconnect the hard drive cable 1 Remove the front...

Page 55: ...e a dual channel configuration with a second memory module be sure that both memory modules are identical Description Spare part number 4 GB PC3 12800 1600 MHz 641369 001 2 GB PC3 12800 1600 MHz 652972 001 Before removing a memory module follow these steps CAUTION To prevent information loss or an unresponsive system Shut down the computer before adding or replacing memory modules Do not remove a ...

Page 56: ... 2 Remove the memory module 2 by pulling it away from the slot at an angle CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module CAUTION To protect a memory module after removal place it in an electrostatic safe container 3 Align the notched edge 1 of the memory module with the tab in the memory module slot 4 With t...

Page 57: ...5 Gently press the memory module 3 down applying pressure to both the left and right edges of the module until the retention clips snap into place ENWW Component replacement procedures 49 ...

Page 58: ...e removing the WLAN module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter fro...

Page 59: ...event incorrect installation into the WLAN module socket NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module ENWW Component replacement procedures 51 ...

Page 60: ... use in Latin America 699497 161 For use in Saudi Arabia 699497 171 For use in Hungary 699497 211 For use in Russia 699497 251 For use in Bulgaria 699497 261 For use in Romania 699497 271 For use in Thailand 699497 281 For use in Japan 699497 291 For use in Europe 699497 A41 For use in Taiwan 699497 AB1 For use in Korea 699497 AD1 For International use 699497 B31 For use in the Adriatics 699497 BA...

Page 61: ...an 699498 291 For use in Europe 699498 A41 For use in Taiwan 699498 AB1 For use in Korea 699498 AD1 For International use 699498 B31 For use in Israel 699498 BB1 For use in Switzerland 699498 BG1 For use in Canada 699498 DB1 For use in the Netherlands 699498 DH1 For use in the Czech Republic and Slovakia 699498 FL1 Before removing the keyboard follow these steps 1 Shut down the computer If you are...

Page 62: ...Service door on page 42 6 Remove the hard drive see Hard drive on page 45 Remove the keyboard 1 Remove the PM 2 5 6 5 screw that secures the keyboard to the computer 2 Rest the computer on its left side 3 Open the computer 54 Chapter 4 Removal and replacement procedures ENWW ...

Page 63: ...s from the computer NOTE The keyboard icon indicates the location of the keyboard release access hole 5 Turn the computer right side up with the front toward you 6 Lift the rear edge of the keyboard 1 and then swing the keyboard 2 up and forward until it rests upside down on the palm rest ENWW Component replacement procedures 55 ...

Page 64: ...F connector 1 to which the keyboard cable is attached and then disconnect the keyboard cable 2 from the system board 8 Remove the keyboard Reverse this procedure to install the keyboard 56 Chapter 4 Removal and replacement procedures ENWW ...

Page 65: ...cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the service door see Service door on page 42 6 Remove the optical drive see Optical drive on page 43 7 Remove the hard drive see Hard drive on page 45 8 Remove the keyboard see Keyboard on page 52 When replacing the top cover be sure that the following components are re...

Page 66: ... ZIF cable 2 Speaker cable 3 TouchPad button board ZIF cable 2 Remove the following screws under the keyboard 1 Five PM 2 5 x 4 0 2 One PM 2 5 x 6 5 NOTE This screw 2 also secures the speaker underneath the top cover 3 Close the computer 58 Chapter 4 Removal and replacement procedures ENWW ...

Page 67: ...screws that secure the top cover to the computer 6 Turn the computer right side up with the front toward you 7 Open the computer 8 Lift the front edge of the top cover 1 until the left and right sides disengage from the base enclosure 9 Remove the top cover 2 ENWW Component replacement procedures 59 ...

Page 68: ...Reverse this procedure to install the top cover 60 Chapter 4 Removal and replacement procedures ENWW ...

Page 69: ...ry on page 41 5 Remove the service door see Service door on page 42 6 Remove the optical drive see Optical drive on page 43 7 Remove the hard drive see Hard drive on page 45 8 Remove the keyboard see Keyboard on page 52 9 Remove the top cover see Top cover on page 57 Remove the speakers 1 There are two clips that hold the left speaker in place 1 NOTE A previously removed top cover screw also secur...

Page 70: ...ect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the service door see Service door on page 42 6 Remove the optical drive see Optical drive on page 43 7 Remove the hard drive see Hard drive on page ...

Page 71: ...he power button board is secured by a screw that was previously removed when releasing the speaker 2 Release the tape securing the power button board cable and remove the power button board and cable Reverse this procedure to install the power button board ENWW Component replacement procedures 63 ...

Page 72: ...move the service door see Service door on page 42 6 Remove the optical drive see Optical drive on page 43 7 Remove the hard drive see Hard drive on page 45 8 Remove the keyboard see Keyboard on page 52 9 Remove the top cover see Top cover on page 57 Remove the TouchPad button board and cable 1 Turn the top cover upside down with the front toward you 2 Release the ZIF connector to which the TouchPa...

Page 73: ... board cable is connected and then disconnect the TouchPad LED board cable 2 from the TouchPad button board 8 Lift the TouchPad button board away from the top cover 3 Reverse this procedure to install the TouchPad button board and cable TouchPad LED board Description Spare part number TouchPad LED board includes cable 684061 001 ENWW Component replacement procedures 65 ...

Page 74: ...ce door on page 42 6 Remove the optical drive see Optical drive on page 43 7 Remove the hard drive see Hard drive on page 45 8 Remove the keyboard see Keyboard on page 52 9 Remove the top cover see Top cover on page 57 10 Remove the TouchPad button board see TouchPad button board on page 64 Remove the TouchPad LED board and cable 1 Turn the top cover upside down with the front toward you 2 Apply s...

Page 75: ...ure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the service door ...

Page 76: ...ables CAUTION Support the display assembly when removing the following screws Failure to support the display assembly can result in damage to the display assembly and other computer components 3 Remove the four PM 2 5 6 0 screws 1 that secure the display assembly to the computer 4 Remove the display assembly by lifting straight up 2 68 Chapter 4 Removal and replacement procedures ENWW ...

Page 77: ...ers 1 and the two PM 2 5 3 5 screws 2 that secure the display bezel to the display assembly b Flex the inside edges of the top edge 1 the left and right sides 2 and the bottom edge 3 of the display bezel until the bezel disengages from the display enclosure c Remove the display bezel 4 ENWW Component replacement procedures 69 ...

Page 78: ...ophone module is attached to the display enclosure with double sided tape b Disconnect the webcam microphone cable 2 from the webcam microphone module c Remove the webcam microphone module 7 If it is necessary to replace the display panel a Remove the six PM 2 5 6 0 screws that secure the display panel to the display enclosure 70 Chapter 4 Removal and replacement procedures ENWW ...

Page 79: ...he top edge of the display enclosure 1 and then swing it up and forward until it is perpendicular to the display panel d Release the adhesive strip 2 that secures the display panel cable to the display panel and then disconnect the display panel cable 3 from the display panel e Remove the display panel ENWW Component replacement procedures 71 ...

Page 80: ...essary to replace the display panel cable a Release the tabs 1 built into the display enclosure shielding that secure the display panel cable to the display enclosure b Release the display panel cable from the clips 2 built into the display enclosure c Remove the display panel cable The display panel cable includes the webcam microphone module cable and is available in the Display Cable Kit 72 Cha...

Page 81: ... USB board includes cable 683547 001 Before removing the USB board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outle...

Page 82: ...ctor Description Spare part number Power connector includes cable 682744 001 Before removing the power connector cable follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer ...

Page 83: ... and Windows 8 Professional 710874 601 For use only with computer models equipped with 1 GB of dedicated switchable discrete video memory Intel Core i3 3110M processor and Windows 8 Standard 710874 501 For use only with computer models equipped with 1 GB of dedicated switchable discrete video memory Intel Core i3 3110M processor and FreeDOS 1 0 710874 001 For use only with computer models equipped...

Page 84: ...with UMA video memory and FreeDOS 1 0 680568 001 System board thermal pad kit includes replacement thermal material 680571 001 Before removing the system board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer ...

Page 85: ...4 Power connector cable 2 Remove the PM 2 5 4 5 screw 1 that secures the system board to the base enclosure 3 Lift the right side of the system board 2 until it rests at an angle 4 Remove the system board 3 by sliding it up and to the right at an angle Reverse this procedure to install the system board ENWW Component replacement procedures 77 ...

Page 86: ...the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the service door see Service door on page 42 6 Remove the optical drive see Optical drive on page 43 7 Remove the hard drive see Hard drive on page 45 8 Remove the keyboard see Keyboard on page 52 9 Remove the top cover see Top cover on page 57 10 Remove the s...

Page 87: ...move the RTC battery 2 from the system board The RTC battery is attached to the system board with double sided tape Reverse this procedure to install the RTC battery ENWW Component replacement procedures 79 ...

Page 88: ...by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the fan and heat sink follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation tu...

Page 89: ... the adhesive quality of the thermal material located between the heat sink and system board components it may be necessary to move the heat sink from side to side to detach it NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the base enclosure hea...

Page 90: ...you 2 Remove the two PM 1 5 2 5 screws 1 that secure the fan to the heat sink and remove the two clips that secure the fan to the heat sink 3 Remove the heat sink 2 from the fan Reverse this procedure to reassemble and install the fan and heat sink 82 Chapter 4 Removal and replacement procedures ENWW ...

Page 91: ...gging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the service door see Service door on page 42 6 Remove the optical drive see Optical drive on page 43 7 Remove the hard drive see Hard drive on page 45 8 Remove the keyboard see Keyboard on page 52 9 Remove the top cover see Top cover on page 57 10 Remove...

Page 92: ...replacement thermal material Description Spare part number Intel Core i7 3632QM 2 2 GHz SC turbo up to 3 1 GHz 1600MHz 6 MB L3 cache quad core 35 W 701658 001 Intel Core i5 3230M 2 6 GHz SC turbo up to 3 1 GHz 1600 MHz 3 MB L3 cache dual core 35 W 711903 001 Intel Core i5 3210M 2 5 GHz SC turbo up to 3 1 GHz 1600 MHz 3 MB L3 cache dual core 35 W 680645 001 Intel Core i3 3130M 2 6 GHz 1600 MHz 3 MB...

Page 93: ...connect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the service door see Service door on page 42 6 Remove the optical drive see Optical drive on page 43 7 Remove the hard drive see Hard drive on p...

Page 94: ...he computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the service door see Service door on page 42 6 Remove the optical drive s...

Page 95: ...ure 2 Release the optical drive connector from the base enclosure by prying the clips 1 that secure the optical drive connector to the base enclosure 3 Remove the optical drive cable from the base enclosure 2 Reverse this procedure to install the optical drive cable ENWW Component replacement procedures 87 ...

Page 96: ...ons of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed ...

Page 97: ...this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you c...

Page 98: ...erly To start System Diagnostics 1 Turn on or restart the computer quickly press esc and then press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test while it is running press esc 90 Chapter 5 Using Setup Utility BIOS and System Diagnostics Windows 8 ENWW ...

Page 99: ... the language of Setup Utility 1 Start Setup Utility 2 Use the arrow keys to select System Configuration Language and then press enter 3 Use the arrow keys to select a language and then press enter 4 When a confirmation prompt with your language selected is displayed press enter 5 To save your change and exit Setup Utility use the arrow keys to select Exit Exit Saving Changes and then press enter ...

Page 100: ...Setup Utility and save your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit Exit Saving Changes and then press enter To exit Setup Utility without saving your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow...

Page 101: ...t any device cable or cord 1 Access the page on the HP website that provides software for your computer 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 At the download area follow these steps a Identify the BIOS update that is later than the BIOS version currently installed on your computer Make a note of the date name or other identi...

Page 102: ...er While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostics test while it is running press esc 94 Chapter 6 Using Setup Utility BIOS and System Diagnostics Ubuntu Linux ENW...

Page 103: ...W Operating current 3 5 A Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft Shock Operating 125 g 2 ms half sine Nonoperating 200 g 2 ms half sine Random vibration Operating 0 75 g ...

Page 104: ... to peak 10 Hz to 500 Hz 0 5 oct min sweep rate NOTE Applicable product safety standards specify thermal limits for plastic surfaces The computer operates well within this range of temperatures 96 Chapter 7 Specifications ENWW ...

Page 105: ...to 16 8 million Contrast ratio 300 1 typical Brightness 200 cd m typical Pixel resolution Pitch 0 259 0 259 mm Format 1280 800 HD 1366 768 Configuration RGB vertical stripe Backlight LED Character display 80 25 Total power consumption 4 1 W Viewing angle 40 horizontal 120 40 vertical typical ENWW 39 6 cm 15 6 in display specifications 97 ...

Page 106: ...ms 1 0 ms 1 0 ms 1 5 ms 2 0 ms Average 11 0 ms 14 0 ms 14 0 ms 12 0 ms 12 0 ms Maximum 22 0 ms 24 0 ms 22 0 ms 22 0 ms 22 0 ms Logical blocks 312 215 808 1 250 263 72 8 976 773 168 625 142 448 488 397 168 Disc rotational speed 5400 rpm 5400 and 7200 rpm 5400 rpm 5400 and 7200 rpm 5400 rpm Operating temperature 5 C to 55 C 41 F to 131 F Hard drive storage capacity When referring to hard drive stora...

Page 107: ... DVD R DVD RW DVD RAM Write CD R and CD RW DVD R DVD RW DVD R DVD RW DVD RAM Random access time DVD 230 ms CD 175 ms Cache buffer 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 2 700 KB sec 5X DVD RAM 6 750 KB sec Transfer m...

Page 108: ...TEXT Write DVD RAM Ver 2 DVD R DVD R CD R and CD ROM Random access time BD 230 ms DVD 180 ms CD 180 ms Cache buffer 4 5 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 4X BD 18 000 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 2 700 KB sec 5X DVD RAM 6 750 KB sec 1X...

Page 109: ...m and the programs that were installed at the factory Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that ...

Page 110: ...nd you must use only high quality blank DVD R DVD R DVD R DL or DVD R DL discs Do not use rewritable discs such as CD RW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive If your computer does not include an integrated optical drive with DVD writer capability but you wou...

Page 111: ...tion settings or apps that came preinstalled on your computer or were purchased from the Windows Store consider using Windows Refresh This option does not require backing up data to another drive See Using Windows Refresh for quick and easy recovery on page 104 If you want to reset your computer to its original state Windows provides an easy way to remove all personal data apps and settings and re...

Page 112: ...en select General from the PC settings screen 4 Under Refresh your PC without affecting your files select Get started and then follow the on screen instructions Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section pro...

Page 113: ...need to know HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues HP Recovery media must be u...

Page 114: ...ollow the on screen instructions Changing the computer boot order If computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media you created 2 Restart ...

Page 115: ...s to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and then follow the on screen instructions ENWW Restore and recovery 107 ...

Page 116: ... the image restore in the event of a system failure Creating the restore DVDs The restore creation software creates a set of system restore discs using blank writable DVDs DVD R or DVD R HP recommends using blank DVD R discs from a manufacturer you trust because these recovery DVDs are so important You need approximately 3 blank DVD R discs The program states how many discs are needed at the begin...

Page 117: ...ng the restore DVD NOTE The following procedure uses the F11 BIOS Recovery feature to perform the recovery 1 If possible back up all personal files 2 Shut down the computer 3 Be sure the restore DVD or USB device is connected to the computer 4 Restart the computer 5 Using the arrow keys select Recovery and then press enter 6 Follow the on screen instructions NOTE If you are unable to boot start up...

Page 118: ... into the account sign in boxes and follow the on screen instructions to complete the sign in process To restore backup files 1 Click the System menu icon at the far right of the top panel and then click System Settings Backup icon 2 Click Restore select the location of the backup files and the folder name and then click Forward 3 Under Restore from When select the date of the files to be restored...

Page 119: ...irements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage ratin...

Page 120: ...nmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 112 Chapter 10 Power cord set require...

Page 121: ...size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval numb...

Page 122: ...hold waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP website at www hp com recycle 114 Chapter 11 Recycling ENWW ...

Page 123: ...specifications 95 connector power 7 connectors service considerations 34 D default settings restoring 92 deleted files restoring 103 Digital Media Slot identifying 9 display assembly removal 67 spare part number 20 spare part numbers 67 Display back cover 67 display back cover spare part number 25 display bezel illustrated 25 removal 69 spare part number 25 67 Display Cable Kit spare part number 6...

Page 124: ...7 lights AC adapter 6 caps lock 12 hard drive 6 mute 12 optical drive 6 power 6 TouchPad 11 12 webcam 10 wireless 12 M mass storage device precautions 35 removal 45 spare part numbers 45 mass storage devices spare part numbers 26 memory module product description 2 removal 47 spare part numbers 24 47 memory module compartment identifying 17 minimized image creating 105 minimized image recovery 105...

Page 125: ...ork jack identifying 8 RTC battery removal 78 spare part number 23 78 Rubber Feet Kit spare part number 40 S security cable slot security cable slot identifying 7 security product description 4 serial number 18 service considerations cables 34 connectors 34 plastic parts 34 service door removal 42 service label 39 serviceability product description 5 Setup Utility changing the language 91 displayi...

Page 126: ...emoval 70 spare part number 67 Windows backup 102 File History 102 103 Refresh 103 104 reinstall 103 104 remove everything and reinstall option 104 reset 104 restoring files 103 system restore point 101 103 wireless antenna removal 73 spare part number 25 67 wireless light 12 wireless module compartment identifying 17 wireless product description 3 WLAN antennas identifying 10 WLAN module removal ...