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Cables and connectors

CAUTION:

When servicing the computer, be sure that cables are placed in their proper locations

during the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat
or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In
all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that
they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with
extreme care; these cables tear easily.

Drive handling

CAUTION:

Drives are fragile components that must be handled with care. To prevent damage to

the computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the
computer is off or in Hibernation, turn the computer on, and then shut it down through the
operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and
be sure that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors
or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

22

Chapter 4   Removal and replacement procedures preliminary requirements

Summary of Contents for Pavilion TouchSmart 11-e000

Page 1: ...HP Pavilion TouchSmart 11 Notebook PC Maintenance and Service Guide ...

Page 2: ...ces are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition June 2013 Document Part Number 729867 001 Product notice This guide describes features that are common to most models Some features ...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ...oduct number and model number 13 Computer major components 14 Mass storage devices 17 Miscellaneous parts 18 Sequential part number listing 18 4 Removal and replacement procedures preliminary requirements 21 Tools required 21 Service considerations 21 Plastic parts 21 Cables and connectors 22 Drive handling 22 Grounding guidelines 23 Electrostatic discharge damage 23 Packaging and transporting gui...

Page 6: ...er board 48 Fan 49 Monitor connector board 51 System board 53 Heat sink 55 Speakers 57 7 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI 59 Starting Setup Utility BIOS 59 Updating the BIOS 59 Determining the BIOS version 59 Downloading a BIOS update 60 Using HP PC Hardware Diagnostics UEFI 61 Downloading HP PC Hardware Diagnostics UEFI to a USB device 61 8 Specifications 62 Computer s...

Page 7: ...overy partition to recover a minimized image select models only 70 Using HP Recovery media to recover 70 Changing the computer boot order 70 Removing the HP Recovery partition 71 10 Power cord set requirements 72 Requirements for all countries 72 Requirements for specific countries and regions 72 11 Recycling 74 Index 75 vii ...

Page 8: ...viii ...

Page 9: ...250 Graphics on computer models equipped with an AMD A6 1450 processor AMD Radeon HD 8210 Graphics on computer models equipped with an AMD A4 1250 processor Support for DX11 HD decode and HDMI Panel 11 6 in 1366 768 high definition HD white light emitting diode WLED AntiGlare TouchScreen with MultiTouch enabled 16 9 ultra wide aspect ratio typical brightness 200 nits slim 3 6 mm Supports low volta...

Page 10: ...reless module Two WLAN antennas built into display assembly Support for the following WLAN formats Atheros AR9485 802 11b g n WiFi Adapter Broadcom BCM943228HMB 802 11abgn 2x2 Wi Fi Adapter Broadcom Bluetooth 4 0 Adapter Ralink RT3290LE 802 11b g n 1 1 WiFi and Bluetooth 4 0 Combo Adapter Realtek RTL8188EE 802 11bgn Wi Fi Adapter External media cards HP multiformat Micro Digital Media Reader Slot ...

Page 11: ...th ability to turn on and off Support for Windows 8 Modern TouchPad Gestures Power requirements Support for the following AC adapters 65 W HP Smart AC adapter non PFC 4 5 mm 65 W HP Smart AC adapter non PFC EM 4 5 mm Support for a 3 cell 36 Wh 3 20 Ah Li ion battery Security Support for security cable lock Operating system Preinstalled Windows 8 Serviceability End user replaceable parts AC adapter...

Page 12: ...de of the computer 2 WLAN antennas 2 Send and receive wireless signals to communicate with wireless local area networks WLANs NOTE To set up a WLAN and connect to the Internet you need a broadband modem either DSL or cable purchased separately high speed Internet service purchased from an Internet service provider and a wireless router purchased separately 3 Webcamera light On The webcamera is in ...

Page 13: ...ications 5 Internal microphone Records sound The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide from the Start screen type support sele...

Page 14: ...exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options From the Start screen type power select ...

Page 15: ...fn key Executes frequently used system functions when pressed in combination with the esc key 3 Windows key Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen 4 Action keys Execute frequently used system functions Keys 7 ...

Page 16: ...Hibernation is a power saving state that uses the least amount of power 2 Caps lock light On Caps lock is on which switches the keys to all capital letters 3 Mute light Amber Computer sound is off Off Computer sound is on 4 Wireless light On An integrated wireless device such as a WLAN device and or a Bluetooth device is on NOTE On some models the wireless light is amber when all wireless devices ...

Page 17: ...en pointer and selects or activates items on the screen NOTE The TouchPad also supports edge swipe gestures 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse TouchPad 9 ...

Page 18: ... internal fan to cycle on and off during routine operation 4 USB 2 0 port Connects an optional USB device 5 Memory card reader Reads data from and writes data to memory cards such as Secure Digital SD memory cards 6 Hard drive light Blinking white The hard drive is being accessed Amber HP 3D DriveGuard has temporarily parked the hard drive 7 Power light On The computer is on Blinking The computer ...

Page 19: ... HP Support Assistant app select My computer and then select User guides NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 2 USB 3 0 port Connect optional USB devices 3 HDMI port Connects an optional video or audio device such as a high definiti...

Page 20: ...ency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through Help and Support From the Start screen type h and then select Help and Support 2 Battery lock latch Locks the battery into the battery bay 3 Battery bay Holds the battery 4 Battery release la...

Page 21: ... the serial number product number and model number You may need the information shown in the following illustration when you travel internationally or when you contact support Locating the serial number product number and model number 13 ...

Page 22: ...Computer major components 14 Chapter 3 Illustrated parts catalog ...

Page 23: ...B31 For use in Portugal 730895 131 For use in Russia 730895 251 For use in Saudi Arabia 730895 171 For use in South Korea 730895 AD1 For use in Spain 730895 071 For use in Switzerland 730895 BG1 For use in Taiwan 730895 AB1 For use in Thailand 730895 281 For use in the United Kingdom and Singapore 730895 031 For use in the United States 730895 001 3 Power button board includes cable 730899 001 Tou...

Page 24: ...01 12 Memory module PC3L 12800 1600 MHz 8 GB 693374 001 4 GB 691740 001 13 Rear corner covers 2 included with the bottom cover spare part number 730887 001 14 WLAN module Atheros AR9485 802 11b g n WiFi Adapter 675794 001 Broadcom BCM943228HMB 802 11abgn 2x2 Wi Fi Adapter Broadcom Bluetooth 4 0 Adapter 730668 001 Ralink RT3290LE 802 11b g n 1 1 WiFi and Bluetooth 4 0 Combo Adapter 690020 001 Realt...

Page 25: ...d drive connector cable or screws 500 GB 5400 rpm 7 0 mm 683802 001 320 GB 5400 rpm 7 0 mm 645193 001 Hard Drive Hardware Kit includes 731424 001 2a Hard drive bracket 2b Hard drive connector cable Screws not illustrated 3 External DVD RW Double Layer with SuperMulti Drive 659940 001 Mass storage devices 17 ...

Page 26: ... use in the United Kingdom and Singapore 490371 031 Rubber Feet Kit includes 2 rear rubber feet 730888 001 Screw Kit 730889 001 Sequential part number listing Spare part number Description 490371 001 Power cord for use in North America 3 pin black 1 83 m 490371 021 Power cord for use in Europe 3 pin black 1 83 m 490371 031 Power cord for use in the United Kingdom and Singapore 3 pin black 1 83 m 4...

Page 27: ...ter 710412 001 65 W HP Smart AC adapter non PFC 4 5 mm 714657 001 65 W HP Smart AC adapter non PFC EM 4 5 mm 729892 001 3 cell 36 Wh 3 20 Ah Li ion battery 730668 001 Broadcom BCM943228HMB 802 11abgn 2x2 Wi Fi Adapter Broadcom Bluetooth 4 0 Adapter 730887 001 Bottom cover includes left and right corner covers 730888 001 Rubber Feet Kit includes 2 rubber feet 730889 001 Screw Kit 730890 001 Speaker...

Page 28: ...ard cable and TouchPad 730895 B31 Keyboard top cover for use in the Netherlands includes keyboard cable and TouchPad 730895 BA1 Keyboard top cover for use in Bulgaria includes keyboard cable and TouchPad 730895 BB1 Keyboard top cover for use in Israel includes keyboard cable and TouchPad 730895 BG1 Keyboard top cover for use in Switzerland includes keyboard cable and TouchPad 730895 DB1 Keyboard t...

Page 29: ...include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply...

Page 30: ...ve shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be...

Page 31: ...ve these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The foll...

Page 32: ...r materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tool...

Page 33: ...m resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resis...

Page 34: ...mer Self Repair parts successfully NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Locating the serial number product number and model number on page 13 for details This chapter provides removal and replacement procedures for Customer Self Repair parts There are as many as 9 screws that must...

Page 35: ... computer a replacement battery provided by HP or a compatible battery purchased from HP CAUTION Removing a user replaceable battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work or shut down the computer through Windows before removing the battery 1 Turn the computer upside down on a flat surface 2 Position the computer ...

Page 36: ...hen shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 27 Remove the service cover 1 Lift up on the rear edge of the service cover 1 until the left and right sides detach from the computer 2 Remove the service cover 2 Reverse th...

Page 37: ... Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 27 5 Remove the service cover see Service cover on page 28 Remove the hard drive 1 Disconnect the hard drive connector cable 1 from th...

Page 38: ...r cable 1 from the hard drive c Remove the four Phillips PM3 0 3 25 screws 2 that secure the hard drive bracket to the hard drive d Remove the hard drive bracket 3 from the hard drive The hard drive bracket hard drive connector cable and screws are available in the Hard Drive Hardware Kit spare part number 731424 001 30 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 39: ...governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it...

Page 40: ...led 2 2 Remove the Phillips PM2 0 3 5 screw 2 that secures the WLAN module to the system board The WLAN module tilts up 3 Remove the WLAN module 3 by pulling the module away from the slot at an angle NOTE If the WLAN antenna cables are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration 32 Chapt...

Page 41: ...ct the operating system and then click Next 6 Under Step 2 Select a Download click the BIOS link 7 Click the link for the most recent BIOS 8 Click the Download button and then follow the on screen instructions Before removing a memory module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through ...

Page 42: ...move the memory module 2 by pulling the module away from the slot at an angle Reverse this procedure to install a memory module 34 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 43: ...lacement RTC battery Description Spare part number RTC battery includes double sided tape 738824 001 Before removing the RTC battery follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer ...

Page 44: ...ttom cover The RTC battery is attached to the bottom cover by double sided tape 4 Remove the RTC battery Reverse this procedure to install the RTC battery 36 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 45: ...it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 27 5 Remove the service cover see Service cover on page 28 Remove the display assembly 1 Remove the rear rubber feet 1 The rear rubber feet are included in the Rubber Feet Kit spare ...

Page 46: ...er 730887 001 4 Disconnect the wireless antenna cables 1 from the WLAN module 5 Release the wireless antenna cables from the retention clips 2 and routing channel built into the bottom cover 6 Disconnect the display panel cable 3 from the system board 38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 47: ...the bottom cover 8 Remove the four Phillips PM2 0 5 5 screws 1 and the two Phillips PM2 5 10 5 screws 2 that secure the display assembly to the computer 9 Open the display hinges 3 as far as they will open 10 Separate the display assembly 4 from the computer Component replacement procedures 39 ...

Page 48: ...puter 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 27 5 Remove the service cover see Service cover on page 28 Remove the power connector cable 1 Remove the two Phillips PM2 0 5 5 screws 1 and the two Phillips PM2 5 10 5 screws 2 that secure the display assembly right hinge to the computer 2 Open the display assembly right hinge 3 as far as it will op...

Page 49: ...ase the power connector 6 from the clips and mold built into the bottom cover 6 Remove the power connector cable Reverse this procedure to install the power connector cable Component replacement procedures 41 ...

Page 50: ...ce cover on page 28 6 Disconnect the RTC battery cable from the system board see RTC battery on page 35 7 Remove the display assembly see Display assembly on page 37 NOTE When replacing the bottom cover be sure that the RTC battery is removed from the defective bottom cover and installed in the replacement bottomcover Remove the bottom cover 1 Release the zero insertion force ZIF connector 1 to wh...

Page 51: ...er button board ribbon cable is attached and then disconnect the power button board ribbon cable from the system board 4 Remove the thirteen Phillips PM2 0 4 5 screws that secure the bottom cover to the top cover Component replacement procedures 43 ...

Page 52: ... the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 27 and then remove the following components a Service cover see Service cover on page 28 b Display assembly see Display assembly on page 37 c Bottom cover see Bottom cover on page 42 Remove the power button board 1 Remove the two Phillips PM2 0 2 75 screws 1 that secure th...

Page 53: ...3 Remove the power button board 3 and cable Reverse this procedure to install the power button board Component replacement procedures 45 ...

Page 54: ... Disconnect all external devices from the computer 4 Remove the battery see Battery on page 27 and then remove the following components a Service cover see Service cover on page 28 b Display assembly see Display assembly on page 37 c Bottom cover see Bottom cover on page 42 Remove the TouchPad button board 1 Release the ZIF connector 1 to which the TouchPad board cable is attached and then disconn...

Page 55: ...4 Remove the TouchPad button board 4 and cables Reverse this procedure to install the TouchPad button board Component replacement procedures 47 ...

Page 56: ...omputer 4 Remove the battery see Battery on page 27 and then remove the following components a Service cover see Service cover on page 28 b Display assembly see Display assembly on page 37 c Bottom cover see Bottom cover on page 42 Remove the media card reader board 1 Release the ZIF connector 1 to which the media card reader board cable is attached and then disconnect the media card reader board ...

Page 57: ...ter by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 27 and then remove the following components a Service cover see Service cover on page 28 b Display assembly see Display assembly on page 37 c Bottom cover see Bottom cover on page 42 Remove the fan 1 Disconnect the fan cable 1 from the system board 2 Detac...

Page 58: ...4 Remove the fan 4 Reverse this procedure to install the fan 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 59: ... unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 27 and then remove the following components a Service cover see Service cover on page 28 b Display assembly see Display assembly on page 37 c Bottom cover see Bottom cover on page 42 Remove the monitor connector board 1 Disconnect the monitor connector board cab...

Page 60: ...3 Remove the monitor connector board 3 and cable Reverse this procedure to install the monitor connector board 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 61: ... down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 27 and then remove the following components a Service cover see Service cover on page 28 b Hard drive see Hard drive on page 29 c Display assembly see Display assembly on page 37 d Bot...

Page 62: ...system board 4 Remove the three Phillips PM2 0 4 5 screws 1 that secure the system board to the top cover 5 Lift the left side of the system board 2 until it rests at an angle 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 63: ... computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 27 and then remove the following components a Service cover see Service cover on page 28 b Hard drive see Hard d...

Page 64: ... the system board 3 Remove the heat sink 2 NOTE Due to the adhesive quality of the thermal material located between the heat sink and the system board components it may be necessary to move the heat sink from side to side to detach it NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Thermal pa...

Page 65: ... through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 27 and then remove the following components a Service cover see Service cover on page 28 b Hard drive see Hard drive on page 29 c Display assembly see Display assembly on page 37 d Bottom c...

Page 66: ... 1 Remove the two Phillips PM2 0 3 75 screws 1 and the two Phillips PM2 0 2 75 screws 2 that secure the speakers to the bottom cover 2 Remove the speakers 3 Reverse this procedure to install the speakers 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 67: ...ty BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To deter...

Page 68: ...led on your computer If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard dri...

Page 69: ...cs UEFI tools in the following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 61 b Hard drive c BIOS 2 Click the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardwar...

Page 70: ...g 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temper...

Page 71: ... typical read including setting Single track 1 5 ms 1 5 ms Average read write 11 13 ms 11 13 ms Maximum 22 ms 22 ms Logical blocks 976 773 168 628 142 448 Disk rotational speed 5400 rpm 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and...

Page 72: ... even back to the original factory state all with simple steps This chapter provides information about the following processes Creating recovery media and backups Restoring and recovering your system NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support From the Start screen type h and then select Help an...

Page 73: ... time A system restore point contains information that Windows uses such as registry settings Windows creates a system restore point for you automatically during a Windows update and during other system maintenance such as a software update security scanning or system diagnostics You can also manually create a system restore point at any time For more information and steps for creating specific sy...

Page 74: ...h drive If your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com c...

Page 75: ...stem without losing your personal information settings or apps that came preinstalled on your computer or were purchased from the Windows Store consider using Windows Refresh This option does not require backing up data to another drive See Using Windows Refresh for quick and easy recovery on page 68 If you want to reset your computer to its original state Windows provides an easy way to remove al...

Page 76: ... to reveal the charms 2 Click Settings 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Scroll the right side choices down to display Refresh your PC without affecting your files 5 Under Refresh your PC without affecting your files select Get started and then follow the on screen instructions Remove everything and reinstall W...

Page 77: ...applications Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select models only allows Minimized Image Recovery What you need to know HP Recovery Manager recovers only software that was ...

Page 78: ...ot working properly 1 If possible back up all personal files 2 Insert the first HP Recovery disc you created into the optical drive on your computer or into an optional external optical drive and then restart the computer or Insert the HP Recovery USB flash drive you created into a USB port on your computer and then restart the computer NOTE If the computer does not automatically restart in HP Rec...

Page 79: ...use Windows Refresh the Windows Remove everything and reinstall Windows option or the HP Recovery Manager option for minimized image recovery Create HP Recovery media before removing the Recovery partition to ensure you have recovery options see Creating HP Recovery media on page 66 Follow these steps to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Reco...

Page 80: ...t and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet ...

Page 81: ... 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 ...

Page 82: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 74 Chapter 11 Recycling ...

Page 83: ... 4 display panel product description 1 display switch 4 drives preventing damage 22 DVD RW Double Layer with SuperMulti Drive precautions 22 spare part number 17 19 E electrostatic discharge 23 equipment guidelines 25 esc key 7 Ethernet product description 2 external media cards product description 2 external monitor port 10 F fan removal 49 spare part number 15 20 49 fn key 7 G graphics product d...

Page 84: ... part number 15 20 44 power connector 11 power connector cable removal 40 spare part number 16 20 40 power cord set requirements 72 spare part numbers 18 19 power light 8 10 power requirements product description 3 processor product description 1 product description audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 hard drive 2 memory module 1 microphone 2 operating sy...

Page 85: ... spare part number 15 20 46 TouchPad components 9 TouchPad zone 9 transporting guidelines 24 U USB port 10 11 V vents 10 video product description 2 W webcamera light 4 webcamera location 5 Windows key 7 wireless antenna location 4 wireless light 8 wireless product description 2 WLAN module removal 31 spare part numbers 16 19 31 workstation guidelines 24 Index 77 ...

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