HP Pavilion TouchSmart 14-f000, Maintenance And Service Manual

Page 1: ...HP Pavillion Sleekbook 14 Maintenance and Service Guide ...

Page 2: ...ces are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition June 2013 Document Part Number 718882 001 Product notice This guide describes features that are common to most models Some features ...

Page 3: ...hat should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iii ...

Page 4: ...iv Important Notice about Customer Self Repair Parts ...

Page 5: ...ow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of In...

Page 6: ...vi Safety warning notice ...

Page 7: ... catalog 15 Service tag 16 Computer major components 17 Mass storage devices 20 Miscellaneous parts 21 Sequential part number listing 21 4 Removal and replacement procedures preliminary requirements 24 Tools required 24 Service considerations 24 Plastic parts 24 Cables and connectors 25 Drive handling 25 Grounding guidelines 26 Electrostatic discharge damage 26 Packaging and transporting guideline...

Page 8: ...Hard drive connector cable 53 RTC battery 55 Heat sink 56 Power connector cable 58 Speakers 60 7 Using Setup Utility BIOS and System Diagnostics 62 Starting Setup Utility BIOS 62 Updating the BIOS 62 Determining the BIOS version 62 Downloading a BIOS update 63 Using System Diagnostics 64 8 Specifications 65 Computer specifications 65 14 0 in SVA display panel display specifications 66 Hard drive s...

Page 9: ...overy partition to recover a minimized image select models only 73 Using HP Recovery media to recover 74 Changing the computer boot order 74 Removing the HP Recovery partition 74 10 Power cord set requirements 75 Requirements for all countries 75 Requirements for specific countries and regions 76 11 Recycling 77 Index 78 ix ...

Page 10: ...x ...

Page 11: ...deon HD 8510G Graphics on computer models equipped with an A8 5545M processor AMD Radeon HD 8410G Graphics on computer models equipped with an A6 5345M processor AMD Radeon HD 8400 Graphics on computer models equipped with an A6 5200M processor AMD Radeon HD 8330 Graphics on computer models equipped with an A4 5000 processor Supports HD decode DX11 and HDMI Panel 14 0 in light emitting diode LED H...

Page 12: ...indows 7 32 bit operating system Hard drive Supports 6 35 cm 2 5 in hard drives in 9 5 mm 37 in and 7 0 mm 28 in thicknesses all hard drives use the same bracket Customer accessible Serial ATA Supports the following hard drives 1 TB 5400 rpm 9 5 mm 750 GB 5400 rpm 9 5 mm 640 GB 5400 rpm 9 5 mm 500 GB 5400 rpm 9 5 mm 320 GB 5400 rpm 9 5 mm Optical drive External Serial ATA 12 7 mm tray load Support...

Page 13: ...ing up to 1920 1080 60Hz Headphone Microphone in combo jack HP Smart Pin AC adapter RJ 45 Ethernet Gigabit support with LED indicators USB 2 0 3 0 ports on computer 3 2 on one side 1 on other VGA Dsub 15 pin supporting 2048 1536 external resolution 75Hz and 1920 2000 external resolution 60 Hz hot plug and unplug and auto detection for correct output to wide aspect vs standard aspect video Keyboard...

Page 14: ...ed Microsoft Windows 8 Professional Microsoft Windows 8 Standard FreeDOS 2 0 Ubuntu Linux Serviceability End user replaceable parts AC adapter Battery Hard drive Memory module External optical drive MiniCard Components 4 Chapter 1 Product description ...

Page 15: ...art Computer A list displays all the devices installed in your computer including hard drive optical drives solid state drives SSD or a secondary hard drive To find out what software is included on your computer select Start All Programs Display Finding your hardware and software information 5 ...

Page 16: ...eless router purchased separately 3 Internal microphone Records sound 4 Webcam light On The webcam is in use 5 Webcam Records video captures still photographs and allows video conferences and online chat by means of streaming video To use the webcam select Start All Programs Communication and Chat CyberLink YouCam The antennas are not visible from the outside of the computer For optimal transmissi...

Page 17: ... in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings select Start Contro...

Page 18: ...stem information when pressed in combination with the fn key 2 fn key Used in conjunction with hot keys 3 Windows logo key Displays the Windows Start menu 4 Action keys Execute frequently used system functions 8 Chapter 2 External component identification ...

Page 19: ...onents Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power 2 Caps lock light On Caps lock is on which switches the keys to all capital letters 3 Mute light Amber Computer sound is off Off Computer sound is on 4 Wireless light White An integrated wireless device such as a WLAN device and or a Bluetooth device is on Amber All wireless de...

Page 20: ...ects or activates items on the screen NOTE The TouchPad also supports edge swipe gestures 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 10 Chapter 2 External component identification ...

Page 21: ...one jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Envi...

Page 22: ...state which is an energy saving mode The computer shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity 12 Cha...

Page 23: ... as a high definition television any compatible digital or audio device 3 Memory card reader Reads data from and writes data to digital memory cards such as Secure Digital SD Memory card reader 4 RJ 45 network jack Connects a network cable 5 AC adapter light White The AC adapter is connected and the battery is charged Amber The AC adapter is connected and the battery is charging Off The computer i...

Page 24: ...able airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 Battery release latch Releases the battery from the battery bay 14 Chapter 2 External component identification ...

Page 25: ...3 Illustrated parts catalog 15 ...

Page 26: ...tifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description This is the alphanumeric identifier used ...

Page 27: ...Computer major components Computer major components 17 ...

Page 28: ...ealtek RTL8188EE 802 11bg n 1 1 WiFi Adapter 709848 001 7 System board includes processor and replacement thermal material Equipped with an AMD A4 5000 processor 1 50 GHz 2 00 MB L2 cache 1600 MHz DDR3L quad core 15 W and the Linux operating system includes AMD A76M FCH a graphics subsystem with UMA memory and replacement thermal material 727199 001 Equipped with an AMD A4 5000 processor 1 50 GHz ...

Page 29: ...dware Kit includes hard drive bracket hard drive connector cable and screws 12 Power connector cable includes bracket 725619 001 13 USB board includes cable 726204 001 14 Speakers include speaker cables 726208 001 15 Memory module PC3 12800 1600 MHz 4 GB memory module 691740 001 2 GB memory module 691739 001 16 4 cell 41 Wh 2 80 Ah Li ion battery battery 718101 001 17 PCH heat sink includes therma...

Page 30: ...50 GB 5400 rpm 9 5 mm 634250 001 640 GB 5400 rpm 9 5 mm 669300 001 500 GB 5400 rpm 9 5 mm 669299 001 320 GB 5400 rpm 9 5 mm 622643 001 Hard Drive Hardware Kit includes 725626 001 2a Hard drive bracket 2b Hard drive connector cable Hard drive bracket screws not illustrated 3 External DVD RW Double Layer with SuperMulti Drive 659940 001 20 Chapter 3 Illustrated parts catalog ...

Page 31: ...d Drive Hardware Kit spare part number 725626 001 659940 001 External DVD RW Double Layer with SuperMulti Drive 669299 001 500 GB 5400 rpm 9 5 mm hard drive does not include hard drive bracket hard drive connector cable or screws NOTE The hard drive bracket hard drive connector cable and screws are included in the Hard Drive Hardware Kit spare part number 725626 001 669300 001 640 GB 5400 rpm 9 5 ...

Page 32: ...rial 725626 001 Hard Drive Hardware Kit includes hard drive bracket hard drive connector cable and screws 725659 001 Thermal Material Kit includes thermal replacement material 726198 001 Base enclosure includes battery cover lock latch battery cover release latch power connector barrel and RJ45 cover 726199 001 Dummy weight 726201 001 14 0 in HD LED BrightView 1366 768 slim 3 0 mm SVA TouchScreen ...

Page 33: ...only on computer models equipped with an AMD A6 5200 processor 2 00 GHz 2 00 MB L2 cache 1600 MHz DDR3L quad core 25 W and the Windows 8 Standard operating system includes AMD A76M FCH a graphics subsystem with UMA memory and replacement thermal material 727202 001 System board for use only on computer models equipped with an AMD A8 5545M processor 2 70 1 70 GHz 4 00 MB L2 cache 1333 MHz DDR3L qua...

Page 34: ...rations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the point...

Page 35: ...or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is ...

Page 36: ... components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how hum...

Page 37: ... to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use cond...

Page 38: ...operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative ...

Page 39: ...es described here to access and replace Customer Self Repair parts successfully NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Service tag on page 16 for details This chapter provides removal and replacement procedures for Customer Self Repair parts There are as many as 2 screws that must b...

Page 40: ...ter a replacement battery provided by HP or a compatible battery purchased from HP CAUTION Removing a user replaceable battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work or shut down the computer through Windows before removing the battery 1 Turn the computer upside down on a flat surface 2 Slide the battery lock latch...

Page 41: ...If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 30 Remove the keyboard 1 Turn the computer upside down on a flat surface with the b...

Page 42: ... down on the palm rest 6 Release the zero insertion force ZIF connector 2 to which the keyboard cable is attached and then disconnect the keyboard cable 3 from the system board 7 Remove the keyboard Reverse this procedure to install the keyboard 32 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 43: ... computer Make special note of each screw size and location during removal and replacement Top cover Description Spare part number In pearl white finish 726909 001 In sparkling black finish 726210 001 Before removing the top cover follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operati...

Page 44: ...hPad button board on page 37 Remove the top cover 1 Remove the eight Phillips PM2 5 5 6 screws that secure the top cover to the computer 2 Remove the ten screws located on the top cover 3 Release the ZIF connector 1 to which the power button board ribbon cable is connected and then disconnect the power button board ribbon cable from the system board 34 Chapter 6 Removal and replacement procedures ...

Page 45: ...e TouchPad button board ribbon cable from the system board 5 Lift the rear edge of the top cover and swing it up and forward 1 until the left and right sides of the top cover detach from the base enclosure 6 Remove the top cover 2 Reverse this procedure to install the top cover Component replacement procedures 35 ...

Page 46: ...devices from the computer 4 Remove the battery see Battery on page 30 5 Remove the keyboard see Keyboard on page 31 6 Remove the top cover see Top cover on page 33 Remove the power button board 1 Turn the top cover upside down with the front toward you 2 Remove the two Phillips PM2 0 2 78 screws 1 that secure the power button board to the top cover 3 Release the power button board ribbon cable 2 f...

Page 47: ...the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 30 5 Remove the keyboard see Keyboard on page 31 6 Remove the top cover see Top cover on page 33 Remove the TouchPad button board 1 Turn the top cover upside down with the front toward you 2 Release the ZIF connector 1 to which the TouchPad board cable is connected and then disconnect the Touc...

Page 48: ...mm 634250 001 640 GB 5400 rpm 9 5 mm 669300 001 500 GB 5400 rpm 9 5 mm 669299 001 320 GB 5400 rpm 9 5 mm 622643 001 Before removing the hard drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from...

Page 49: ...tor 3 3 Remove the hard drive 4 If it is necessary to disassemble the hard drive perform the following steps a Position the hard drive with the connector toward you b Remove the four Phillips PM3 0 3 73 screws 1 that secure the hard drive bracket to the hard drive c Remove the hard drive bracket 2 from the hard drive The hard drive bracket hard drive connector cable and screws are available in the...

Page 50: ...Reverse this procedure to install the hard drive 40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 51: ...d from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 30 5 Remove the keyboard see Keyboard on page 31 6 Remove the top cover see Top cover on page 33 Remove the USB board 1 Release the ZIF connector 1 to which the USB cable is attached and then disconnect the USB cable from the system board 2 Remove Phillips PM2 5 5 6 screw 2 that secures...

Page 52: ...ternal devices from the computer 4 Remove the battery see Battery on page 30 5 Remove the keyboard see Keyboard on page 31 6 Remove the top cover see Top cover on page 33 Remove the fan 1 Turn the system board upside down with the front toward you 2 Disconnect the fan cable 1 from the system board 3 Release the fan cable 2 from beneath heat sink pipe 4 Remove the Phillips PM2 5 5 6 screw 3 that se...

Page 53: ...6 Remove the fan 5 Reverse this procedure to install the fan Component replacement procedures 43 ...

Page 54: ...these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 30 5 Remove the keyboard see Keyboard on page 3...

Page 55: ... NOTE If the WLAN antenna cables are not connected to the terminals on the WLAN module the protective sleeves should be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 45 ...

Page 56: ...t it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 30 5 Remove the keyboard see Keyboard on page 31 6 Remove the top cover see Top cover on page 33 Remove the display assembly 1 Disconnect the display panel cable 1 from the system ...

Page 57: ...ss antenna cables from the clips 4 and routing channel built into the base enclosure 5 Remove the four Phillips PM2 5 5 6 screws 1 that secure the display assembly to the base enclosure Component replacement procedures 47 ...

Page 58: ...6 Remove the display assembly 2 Reverse this procedure to install the display assembly 48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 59: ...r 1 50 GHz 2 00 MB L2 cache 1600 MHz DDR3L quad core 15 W and the Linux operating system 727199 001 Before removing the system board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer ...

Page 60: ...ng cables from the system board 1 USB board cable 2 Display panel cable 3 Speaker cable 2 Release the power connector 4 from the clip molded into the base enclosure 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 61: ...ystem board to the base enclosure 4 Lift the left side of the system board 1 until it rests at an angle 5 Remove the system board 2 by sliding it up and to the left at an angle Reverse this procedure to install the system board Component replacement procedures 51 ...

Page 62: ... 2 Select a Download click the BIOS link 7 Click the link for the most recent BIOS 8 Click the Download button and then follow the on screen instructions Before removing a memory module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the com...

Page 63: ... the Hard Drive Hardware Kit spare part number 725626 001 Before removing the system board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the...

Page 64: ... drive connector cable 1 Turn the system board upside down with the front toward you 2 Disconnect the hard drive connector cable from the system board Reverse this procedure to install the hard drive connector cable 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 65: ...om the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 30 and then remove the following cables a Keyboard see Keyboard on page 31 b Top cover see Top cover on page 33 c Fan see Fan on page 42 d WLAN module see WLAN module on page 44 e System board see System board on page 49 Remove the RTC battery 1 Turn the system board upside down with the fr...

Page 66: ...her the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 30 and then remove the following cables a Keyboard see Keyboard on page 31 b Top cover see Top cover on p...

Page 67: ...o side to detach it NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the heat sink processor and system board spare part kits Thermal paste is used on the processor 1 and the heat sink section 2 that services it Component replacement procedures 57 ...

Page 68: ...the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 30 and then remove the following cables a Keyboard see Keyboard on page 31 b Top cover see Top cover on page 33 c Fan see Fan on page 42 d WLAN module see WLAN module on page 44 e System board see System board on page 49 Remove the ...

Page 69: ...2 Disconnect the power connector cable from the system board Reverse this procedure to install the power connector cable Component replacement procedures 59 ...

Page 70: ...Disconnect all external devices from the computer 4 Remove the battery see Battery on page 30 and then remove the following cables a Keyboard see Keyboard on page 31 b Top cover see Top cover on page 33 c Fan see Fan on page 42 d WLAN module see WLAN module on page 44 e System board see System board on page 49 Remove the speakers 1 Release the speaker cable from the retention clip 1 built into the...

Page 71: ...3 Remove the speakers 3 Reverse this procedure to install the speakers Component replacement procedures 61 ...

Page 72: ... the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than tho...

Page 73: ... need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network cons...

Page 74: ...ng properly To start System Diagnostics 1 Turn on or restart the computer quickly press esc and then press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test while it is running press esc 64 Chapter 7 Using Setup Utility BIOS and System Diagnostics ...

Page 75: ...r 19 5V 4 62A 90W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device ope...

Page 76: ... 15 67 in Number of colors Up to 16 8 million Contrast ratio 200 1 typical Brightness 250 nits typical Pixel resolution Pitch 0 197 0 197 mm Format 1366 768 Configuration RGB vertical stripe Backlight LED Character display 80 25 Total power consumption 3 46 W Viewing angle 65 horizontal 50 vertical typical 66 Chapter 8 Specifications ...

Page 77: ...ity Seek times typical read including setting Single track 1 5 ms 1 5 ms 1 5 ms Average read write 11 13 ms 11 13 ms 11 13 ms Maximum 22 ms 22 ms 22 ms Logical blocks 1 250 269 655 976 773 168 628 142 448 Disk rotational speed 5400 rpm 5400 rpm 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is l...

Page 78: ...re is only as good as your most recent backup 1 After you successfully set up the computer create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced HP Recovery media you create will provide the following recovery options System Re...

Page 79: ...is a software program that offers a way to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to cus...

Page 80: ...ll option of HP Recovery Manager to reinstall the individual application or driver From the Start screen type recovery select HP Recovery Manager and then select Drivers and Applications Reinstall and follow the on screen instructions If you want to restore the system to a previous state without losing any personal information Windows System Restore is an option System Restore allows you to restor...

Page 81: ...on For more information see Removing the HP Recovery partition on page 74 Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you IMPORTANT Refresh removes any traditional applications that were not originally installed on the system at...

Page 82: ...en to display the charms 2 Click Settings 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Under Remove everything and reinstall Windows select Get started and follow the on screen instructions Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state Us...

Page 83: ...hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you wish to retain Using the HP Recovery partition to recover a minimized image select models only The HP Recovery partition select models only allows you to...

Page 84: ...tartup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media you created 2 Restart the computer 3 Press and hold esc while the computer is restarting and then press f9 for boot options 4 Select the optical drive or USB flash drive you want to boot from 5 Follow the on screen instructions Removing the HP Recovery p...

Page 85: ...g requirements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal volt...

Page 86: ...g must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Stan...

Page 87: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 77 ...

Page 88: ...ice considerations 25 D display components 5 specifications 66 display assembly removal 46 spare part numbers 22 23 46 display panel product description 1 drives preventing damage 25 dummy weight spare part number 22 DVD RW Double Layer with SuperMulti Drive precautions 25 spare part number 20 21 E electrostatic discharge 26 equipment guidelines 28 esc key 8 Ethernet product description 2 F fan re...

Page 89: ...t description 3 port USB 11 ports product description 3 USB 13 power button 7 power button board removal 36 spare part number 18 22 36 power connector 13 power connector cable removal 58 spare part number 19 22 58 power cord set requirements 75 spare part numbers 21 power light 9 12 power requirements product description 3 processor product description 1 product description audio 2 chipset 1 displ...

Page 90: ...10 TouchPad button board removal 37 spare part number 18 22 37 TouchPad components 10 TouchPad zone 10 transporting guidelines 27 U USB 3 0 port 11 USB board removal 41 spare part number 19 22 41 USB port 13 V vent 11 vents 14 video product description 2 W webcam 6 webcam light 6 Windows logo key 8 wireless antenna locations 6 wireless light 9 wireless product description 3 WLAN module removal 44 ...

Page 91: ......