HP Pavilion TouchSmart 14-f000, User Manual

Page 1: ...User Guide ...

Page 2: ...able for technical or editorial errors or omissions contained herein First Edition June 2013 Document Part Number 718881 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Software terms By installing copying downloading or otherwise using any software product preinstalled on this computer you agree to be bound by the...

Page 3: ...other hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for ...

Page 4: ...iv Safety warning notice ...

Page 5: ...ights 9 Buttons and speakers 10 Keys 11 Bottom 12 Labels 13 3 Connecting to a network 15 Connecting to a wireless network 15 Using the wireless controls 15 Using the wireless button 15 Using operating system controls 15 Using a WLAN 16 Using an Internet service provider 16 Setting up a WLAN 16 Configuring a wireless router 17 Protecting your WLAN 17 Connecting to a WLAN 17 Using Bluetooth wireless...

Page 6: ...e keyboard 25 Using the TouchPad 25 Using TouchPad gestures 25 Tapping 26 Scrolling 27 Pinching zooming 27 2 finger click select models only 28 Edge swipes 28 Right edge swipe 28 Top edge swipe 29 Left edge swipe 29 Using touch screen gestures select models only 30 One finger slide 30 Tapping 30 Pinching stretching 31 Rotating select models only 31 Edge swipes 32 Right edge swipe 32 Left edge swip...

Page 7: ...y level when the computer cannot exit Hibernation 40 Storing a user replaceable battery 40 Disposing of a user replaceable battery 40 Replacing a user replaceable battery 40 Running on external AC power 40 Troubleshooting power problems 41 HP CoolSense select models only 41 Shutting down turning off the computer 42 7 Managing and sharing information 43 Using a USB device 43 Connecting a USB device...

Page 8: ... Using an optional security cable lock 55 10 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI 56 Starting Setup Utility BIOS 56 Updating the BIOS 56 Determining the BIOS version 56 Downloading a BIOS update 57 Using HP PC Hardware Diagnostics UEFI 57 Downloading HP PC Hardware Diagnostics UEFI to a USB device 58 11 Backing up restoring and recovering 59 Creating recovery media and back...

Page 9: ...12 Specifications 66 Input power 66 Operating environment 66 13 Electrostatic Discharge 67 Index 68 ix ...

Page 10: ...x ...

Page 11: ...re For more information see Getting to know your computer on page 3 and Enjoying entertainment features on page 20 Update or purchase antivirus software Learn more at Using antivirus software on page 54 Back up your hard drive by creating recovery discs or a recovery flash drive See Backing up restoring and recovering on page 59 Fun things to do You know that you can watch a YouTube video on the c...

Page 12: ...en type support select the HP Support Assistant app select My computer and then select User guides Important regulatory notices including proper battery disposal information Limited Warranty To access this guide from the Start screen type support select the HP Support Assistant app select My computer and then select Warranty and services or go to http www hp com go orderdocuments Specific warranty...

Page 13: ...rol Panel 2 Select System and Security and then in the System area select Device Manager A list reveals all the devices installed on your computer Locating software To find out what software is installed on your computer 1 From the Start screen right click using the mouse or Swipe from the top of the TouchPad to reveal the apps 2 Select the All apps icon Finding your hardware and software informat...

Page 14: ...mpatible digital or audio component or a high speed HDMI device 3 Memory card reader Reads data from and writes data to memory cards such as Secure Digital SD 4 RJ 45 network jack Connects a network cable 5 AC adapter light White The AC adapter is connected and the battery is charged Amber The AC adapter is connected and the battery is charging Off The computer is using battery power 6 Power conne...

Page 15: ... headphone jack Audio in microphone jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer t...

Page 16: ... is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity ...

Page 17: ...s still photographs and provides access to video conferences and online chat by means of streaming video To use the webcam from the Start screen type c and then select CyberLink YouCam from the list of applications The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory noti...

Page 18: ...s on the screen NOTE The TouchPad also supports edge swipe gestures For more information see Edge swipes on page 28 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 8 Chapter 2 Getting to know your computer ...

Page 19: ...s the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity For more information see Initiating Sleep and Hibernation on page 36 2 Caps lock light On Caps lock is on which switches the keys to all capital letters 3 Mute light Amber Computer sound is off Off Computer sound is on 4 Wireless light White An integrat...

Page 20: ...e computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity For more information see Initiating Sleep and Hibernati...

Page 21: ... key Executes frequently used system functions when pressed in combination with the esc key 3 Windows key Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen 4 Action keys Execute frequently used system functions Top 11 ...

Page 22: ...3 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 Battery release latch Releases the battery from the battery bay 12 Chapter 2 Getting to know your computer ...

Page 23: ...now your computer on page 3 Service label Provides important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support NOTE Your service labels will resemble one of the examples shown below Refer to the illustration that most closely matches t...

Page 24: ... regulatory information about the computer Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use 14 Chapter 2 Getting to know your computer ...

Page 25: ...cally within 10 meters approximately 33 feet of each other For more information about wireless technology see the information and website links provided in Help and Support From the Start screen type h and then select Help and Support Using the wireless controls You can control the wireless devices in your computer using these features Wireless button wireless switch or wireless key referred to in...

Page 26: ...are To use the WLAN device in your computer you must connect to a WLAN infrastructure provided through a service provider or a public or corporate network Using an Internet service provider When you are setting up Internet access in your home you must establish an account with an Internet service provider ISP To purchase Internet service and a modem contact a local ISP The ISP will help set up the...

Page 27: ...ot confidential and basic Internet surfing Wireless radio signals travel outside the network so other WLAN devices can pick up unprotected signals Take the following precautions to protect your WLAN Use a firewall A firewall checks both data and requests for data that are sent to your network and discards any suspicious items Firewalls are available in both software and hardware Some networks use ...

Page 28: ...arriers such as walls and floors Using Bluetooth wireless devices select models only A Bluetooth device provides short range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following Computers desktop notebook PDA Phones cellular cordless smart phone Imaging devices printer camera Audio devices headset speakers Mouse Blueto...

Page 29: ...to a network wall jack 2 or router NOTE If the network cable contains noise suppression circuitry 3 which prevents interference from TV and radio reception orient the circuitry end of the cable toward the computer Connecting to a wired network 19 ...

Page 30: ...ones Here are some of the entertainment features on your computer Component Description 1 Internal microphones 2 Record sound 2 Webcam light On The webcam is in use 3 HP TrueVision HD Webcam Records video captures still photographs allows you to video conference and chat online using streaming video From the Start screen type c and then select CyberLink YouCam from the list of applications 4 Memor...

Page 31: ...er speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 9 USB 2 0 port Connects an optional USB device NOTE For details about different types of USB ports see Using a USB device on page 43 Using the webcam Your computer has an integrated webcam a powerful social networking tool that allows you to communi...

Page 32: ...en recording speak directly into the microphone and record sound in a setting free of background noise Checking the sound To check the audio functions on your computer follow these steps 1 From the Start screen type c and then select Control Panel from the list of applications 2 Select Hardware and Sound and then select Sound 3 When the Sound window opens select the Sounds tab Under Program Events...

Page 33: ... device according to the following instructions 1 Connect one end of the HDMI cable to the HDMI port on the computer 2 Connect the other end of the cable to the high definition TV or monitor 3 Press f4 to alternate the computer screen image between 4 display states PC screen only View the screen image on the computer only Duplicate View the screen image simultaneously on both the computer and exte...

Page 34: ...and then select OK To return the audio stream to the computer speakers 1 From the Windows desktop right click the Speakers icon in the notification area at the far right of the taskbar and then select Playback devices 2 On the Playback tab select Speakers HP 3 Select Set Default and then select OK Managing your audio and video files select models only CyberLink PowerDVD helps you manage and edit y...

Page 35: ...button configurations click speed and pointer options From the Start screen type c select Control Panel and then select Hardware and Sound Under Devices and Printers select Mouse Using TouchPad gestures A TouchPad allows you to control the pointer on the screen using your fingers TIP Use the left and right buttons on the TouchPad as you would use the corresponding buttons on an external mouse NOTE...

Page 36: ...t you want to turn off or on 4 Click Save Tapping To make an on screen selection use the tap function on the TouchPad Point to an item on the screen and then tap one finger on the TouchPad zone to make a selection Double tap an item to open it 26 Chapter 5 Navigating using touch gestures pointing devices and the keyboard ...

Page 37: ...then drag them up down left or right Pinching zooming Pinching and zooming allow you to zoom in or out on images or text Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together Using TouchPad gestures 27 ...

Page 38: ...the selected object Edge swipes Edge swipes allow you to perform tasks such as changing settings and finding or using apps Right edge swipe The right edge swipe reveals the charms which let you search share start apps access devices or change settings Swipe your finger gently from the right edge to reveal the charms 28 Chapter 5 Navigating using touch gestures pointing devices and the keyboard ...

Page 39: ...e gesture varies depending on the app Swipe your finger gently from the top edge to reveal available apps Left edge swipe The left edge swipe accesses your recently opened apps so that you can switch between them quickly Swipe your finger gently from the left edge of the TouchPad to switch between them quickly Using TouchPad gestures 29 ...

Page 40: ... moving an object To scroll across the screen lightly slide one finger across the screen in the direction you want to move NOTE When many apps are revealed on the Start screen you can slide your finger to move the screen left or right To drag press and hold an object and then drag the object to move it Tapping To make an on screen selection use the tap function Use one finger to tap an object on t...

Page 41: ...models only Rotating allows you to turn items such as photos Anchor the forefinger of your left hand on the object you want to rotate Using your right hand slide your forefinger around in a sweeping motion from 12 o clock to 3 o clock To reverse the rotation move your forefinger from 3 o clock to 12 o clock NOTE Rotate is intended for specific apps where you can manipulate an object or image Rotat...

Page 42: ...pe your finger inward from the right edge of the display onto the screen to reveal the charms Left edge swipe The left edge swipe reveals your open apps so that you can switch to them quickly Gently swipe your finger inward from the left edge of the display to switch between apps Without lifting your finger swipe back toward the left edge to reveal all open apps 32 Chapter 5 Navigating using touch...

Page 43: ...er from the top edge or the bottom edge of the display onto the screen 2 Tap All apps to view available apps Using the keyboard and mouse The keyboard and mouse allow you to type select items scroll and to perform the same functions as you do using touch gestures The keyboard also allows you to use action keys and hot keys to perform specific functions Using the keyboard and mouse 33 ...

Page 44: ...ature you must press the fn key in combination with the appropriate action key CAUTION Use extreme care when making changes in Setup Utility Errors can prevent the computer from operating properly Icon Key Description f1 Opens Help and Support which provides tutorials information about the Windows operating system and your computer answers to questions and updates to your computer Help and Support...

Page 45: ... Windows desktop NOTE Pressing the key again returns you to the previous screen c Reveals the charms d Opens the Windows desktop q Opens the All Apps screen tab Switches between open apps NOTE Continue to press this key combination until the app you want is revealed alt f4 Closes an active app For additional information on Windows 8 shortcut keys go to Help and Support From the Start screen type h...

Page 46: ...ers down NOTE You can manually initiate Hibernation See Manually initiating and exiting Sleep on page 36 and Manually initiating and exiting Hibernation select models only on page 37 CAUTION To reduce the risk of possible audio and video degradation loss of audio or video playback functionality or loss of information do not initiate Sleep while reading from or writing to a disc or an external medi...

Page 47: ...rd recommended NOTE If you need to create a user account password or change your current user account password select Create or change your user account password and then follow the on screen instructions If you do not need to create or change a user account password go to step 5 5 Select Save changes Using the power meter and power settings The power meter is located on the Windows desktop The po...

Page 48: ...ION Removing a user replaceable battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work or shut down the computer through Windows before removing the battery 1 Slide the battery lock latch 1 and then slide the battery release latch 2 to release the battery 2 Remove the battery 3 from the computer Finding battery information...

Page 49: ...ry light select models only indicates a low or critical battery level or The power meter icon on the Windows desktop shows a low or critical battery notification NOTE For additional information about the power meter see Using the power meter and power settings on page 37 The computer takes the following actions for a critical battery level If Hibernation is disabled and the computer is on or in th...

Page 50: ... app select My computer and then select User guides Replacing a user replaceable battery Battery Check in HP Support Assistant notifies you to replace the battery when an internal cell is not charging properly or when the battery storage capacity has reached a weak condition If the battery is possibly covered by an HP warranty instructions include a warranty ID A message refers you to the HP websi...

Page 51: ...e AC adapter is working properly If the power lights remain off check the connection from the AC adapter to the computer and the connection from the AC adapter to the AC outlet to make sure the connections are secure If the connections are secure and the power lights remain off the AC adapter is not functioning and should be replaced Contact support for information on obtaining a replacement AC po...

Page 52: ...button the recommended procedure is to use the Windows Shut down command NOTE If the computer is in the Sleep state or in Hibernation you must first exit Sleep or Hibernation before shutdown is possible by briefly pressing the power button 1 Save your work and close all open programs 2 From the Start screen point to the upper right or lower right corner of the screen to reveal the charms 3 Select ...

Page 53: ...hat must be installed NOTE For information about connecting external wireless devices see Connecting to a network on page 15 NOTE For more information about required software and drivers or to learn which computer port to use see the manufacturer s instructions Using a USB device Most computers have more than one USB port because this versatile interface allows you to connect numerous kinds of ext...

Page 54: ...able to remove the USB device CAUTION To reduce the risk of loss of information or an unresponsive system use the following procedure to safely remove the USB device 1 Save your information and close all programs associated with the device 2 From the Windows desktop select the remove hardware icon in the notification area at the far right of the taskbar A message Safely remove hardware and eject m...

Page 55: ...nd then follow the on screen instructions 3 Press in on the card 1 and then remove it from the slot 2 NOTE If the card is not ejected pull the card out of the slot Using optical drives An optical disc drive uses laser light to read or store large amounts of information Some drives can only read information but others can also write burn information onto a blank disc Use these tips for best perform...

Page 56: ...ed The DVDs can be used in DVD R drives BD a Blu ray Disc holds more information than the other optical discs and they can be used to record rewrite and play back high definition HD video Note the following when using BDs CyberLink PowerDVD is installed on the computer to play BD movies Attempting to play a BD movie simultaneously on both the internal and an external display may cause an error so ...

Page 57: ...he Local Disk C Properties window select Advanced Sharing 5 Check Share this folder To share drives on the same network 1 From the Windows desktop right click the network status icon in the notification area at the far right of the taskbar 2 Select Open Network and Sharing Center 3 Under View your active networks select an active network 4 Select Change advanced sharing settings to set sharing opt...

Page 58: ...ce when inserting a drive into a drive bay When the battery is the only source of power be sure that the battery is sufficiently charged before writing to media If a drive must be mailed place the drive in a bubble pack mailer or other suitable protective packaging and label the package FRAGILE Avoid exposing a drive to magnetic fields Security devices with magnetic fields include airport walk thr...

Page 59: ...sk Defragmenter may take more than an hour to complete HP recommends defragmenting your hard drive at least once a month You may set Disk Defragmenter to run on a monthly schedule but you can defragment your computer manually at any time To run Disk Defragmenter 1 Connect the computer to AC power 2 From the Start screen type d and then type disk in the search box Select Settings and then select De...

Page 60: ...duct Fibrous materials such as paper towels can scratch the computer Over time dirt particles and cleaning agents can get trapped in the scratches Cleaning procedures Follow the procedures in this section to safely clean your computer WARNING To prevent electric shock or damage to components do not attempt to clean your computer while it is turned on Turn off the computer Disconnect external power...

Page 61: ...void exposing a drive to magnetic fields Security devices with magnetic fields include airport walk through devices and security wands Airport conveyer belts and similar security devices that check carry on baggage use X rays instead of magnetism and do not damage drives If you plan to use the computer during a flight listen for the in flight announcement that tells you when you are allowed to use...

Page 62: ...ou choose to secure your computer information and to protect online transactions Several types of passwords can be set For example when you set up your computer for the first time you were asked to create a user password to secure your computer Additional passwords can be set in Windows or in the HP Setup Utility BIOS that is preinstalled on your computer You may find it helpful to use the same pa...

Page 63: ...uter If you forget your power on password you cannot turn on or restart the computer NOTE The administrator password can be used in place of the power on password NOTE A power on password is not revealed as it is set entered changed or deleted To set change or delete an administrator or power on password in Setup Utility BIOS 1 To start Setup Utility BIOS turn on or restart the computer quickly pr...

Page 64: ...ork to protect all the computers on the network When a firewall is installed on a system all data sent to and from the system is monitored and compared with a set of user defined security criteria Any data that does not meet those criteria is blocked Installing software updates HP Microsoft Windows and third party software installed on your computer should be regularly updated to correct security ...

Page 65: ...ing on page 59 Using an optional security cable lock A security cable lock which is purchased separately is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Security cable locks are only one of several methods that should be employed as part of a complete security solution to help maximize theft protection The security cable slot on your computer m...

Page 66: ...of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on t...

Page 67: ...e recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructio...

Page 68: ...to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only 1 Go to http www hp com 2 Click Support Drivers and then click the Drivers Software tab 3 Enter the product name in the text box and then click S...

Page 69: ...ftware but not other software applications Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory See Creating HP Recovery media on page 60 2 As you add hardware and software programs create system restore points A syst...

Page 70: ... double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive If your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you...

Page 71: ...ased from the Windows Store consider using Windows Refresh This option does not require backing up data to another drive See Using Windows Refresh for quick and easy recovery on page 62 If you want to reset your computer to its original state Windows provides an easy way to remove all personal data apps and settings and reinstall Windows For more information see Remove everything and reinstall Win...

Page 72: ...n and then select General from the PC settings screen 4 Scroll the right side choices down to display Refresh your PC without affecting your files 5 Under Refresh your PC without affecting your files select Get started and then follow the on screen instructions Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to remove persona...

Page 73: ...t models only allows System Recovery and Minimized Image Recovery What you need to know HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer Recovery through HP Recovery Manager should be use...

Page 74: ...oot order See Changing the computer boot order on page 64 3 Follow the on screen instructions Changing the computer boot order If computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boo...

Page 75: ...teps to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and then follow the on screen instructions Restore and recovery 65 ...

Page 76: ...ications Operating voltage and current varies by platform Input power Rating Operating voltage and current 19 5 V dc 3 33 A 65 W DC plug of external HP power supply NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms NOTE The computer operating voltage and current can be found on the system regulatory label Operating environment Factor M...

Page 77: ... or loss of information observe these precautions If removal or installation instructions direct you to unplug the computer first make sure that it is properly grounded and then remove the cover Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools B...

Page 78: ...r 50 checking audio functions 22 cleaning your computer 50 components bottom 12 display 7 left side 5 right side 4 top 8 computer reset 62 computer traveling 40 configuring audio for HDMI 24 connecting to a WLAN 17 connector power 4 corporate WLAN connection 17 critical battery level 39 critical security updates installing 54 CyberLink PowerDVD 24 D deleted files restoring 61 Disk Cleanup software...

Page 79: ...dows 53 pinching touch screen gesture 31 pinching TouchPad gesture 27 ports HDMI 4 21 23 USB 3 0 4 21 power battery 38 power button identifying 10 power connector identifying 4 power lights identifying 6 9 PowerDVD 24 product name and number computer 13 public WLAN connection 17 R recovery 61 62 discs 60 64 HP Recovery Manager 63 media 64 starting 64 supported discs 60 system 63 USB flash drive 64...

Page 80: ...es connecting 43 description 43 removing 44 USB hubs 43 using external AC power 40 using passwords 52 V vent identifying 5 vents identifying 12 video 22 W webcam identifying 20 using 21 webcam light identifying 7 20 Windows backup 60 File History 60 61 Refresh 61 62 reinstall 61 62 remove everything and reinstall option 62 reset 62 restoring files 61 system restore point 59 61 Windows key identify...