HP Pavilion ZE4000, Startup Manual

Page 1: ...HP Notebook PC Startup Guide ...

Page 2: ...production adaptation or translation of those programs without prior written permission of Hewlett Packard Co is also prohibited Portions of the programs that control this product may also be copyrighted by Microsoft Corporation Phoenix Technologies Ltd ATI Technologies Inc S3 Graphics Incorporated Intel Corporation and Adobe Systems Incorporated See the individual programs for additional copyrigh...

Page 3: ...cial disposal instructions HP Software Product License Agreement Your HP product contains software programs CAREFULLY READ THIS LICENSE AGREEMENT BEFORE PROCEEDING TO OPERATE THIS EQUIPMENT RIGHTS IN THE SOFTWARE ARE OFFEREDONLY ON THE CONDITION THAT THE CUSTOMER AGREES TO ALL TERMS AND CONDITIONS OF THE LICENSE AGREEMENT PROCEEDING TO OPERATE THE EQUIPMENT INDICATES YOUR ACCEPTANCE OF THESE TERMS...

Page 4: ... included with the software who shall be authorized to hold the Customer responsible for any copyright infringement or violation of this Agreement PRODUCT RECOVERY CD ROM or DVD If your HP product was shipped with a product recovery CD ROM or DVD i The product recovery CD ROM or DVD and or support utility software may only be used for restoring the hard disk of the HP product with which the produc...

Page 5: ...ivered and licensed as Commercial computer software as defined in DFARS 252 227 7014 June 1995 or as a commercial item as defined in FAR 2 101 a or as Restricted computer software as defined in FAR 52 227 19 or any equivalent agency regulation or contract clause whichever is applicable The Customer agrees that it has only those rights provided for such Software by the applicable FAR or DFARS claus...

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Page 7: ...er your notebook 22 To connect to the Internet 22 What to do next 22 Basic Operation 23 Operating Your Computer 24 To turn the computer on and off 24 To reset the computer 25 To change the boot device 26 To use the touch pad 27 To use the Fn hot keys 29 To play DVD movies 30 Working in Comfort with a Notebook PC 31 Batteries and Power Management 33 Using Battery Power 34 To check battery status 34...

Page 8: ...9 To recover the factory installation of your hard disk 49 HP Support and Service 51 Getting Assistance for Your Computer 52 To get help from the Web 52 To contact HP for support or service 52 To receive repair service 55 To prepare your computer for shipment 56 Hewlett Packard Limited Warranty Statement 57 Reference Information 59 Hardware Specifications 60 Safety Information 64 Power Cords 64 Er...

Page 9: ...Startup Guide 9 Getting Started with Your HP Notebook ...

Page 10: ... manual shows how to set up and operate your computer as well as what to do if you run into trouble What s in the box HP notebook PC Battery installed AC adapter and power cord Quick Start sheet Startup Guide Recovery CD or DVD for restoring Windows and all software included with your computer Microsoft Windows manual CD with special software for models with certain types of drives In addition you...

Page 11: ...he Recovery CD or DVD in hp Library For Windows XP the HP Library is in the Help and Support Center Online HP Notes For late breaking information available after the manuals were completed see the HP Notes in the online HP Library or on the Recovery CD or DVD in hp Library Microsoft Windows manual This is shipped with your computer and contains information about using the version of Microsoft Wind...

Page 12: ...board status lights 4 Power button Turns the computer on and off 5 Touch pad scroll pad click buttons plus on off button 6 Main status lights left to right power mode battery hard disk activity 7 Built in microphone 8 Infrared port 9 Wireless on off button and indicator light 10 Battery 11 CD ROM DVD or other drive 12 PS 2 keyboard or PS 2 mouse port supports Y adapter on certain models ...

Page 13: ...allel device 18 Serial port COM1 Use this port for a serial mouse modem printer or other serial device 19 External monitor port 20 Kensington lock slot security connector 21 Modem port 22 PC Card and CardBus slot and button certain models have two slots and two buttons 23 IEEE 1394 port 24 Audio jacks left to right audio out headphones external microphone 25 Volume control 26 Audio mute button and...

Page 14: ...th Your HP Notebook Identifying Parts of the Computer 14 Startup Guide Bottom View 28 Hard disk drive 29 Battery latch 30 RAM cover 31 Reset button 32 Docking port 33 Mini PCI cover no user parts inside on certain models ...

Page 15: ...on the front of the computer 1 Power mode On the computer is on even if the display is off Blinking the computer is in Standby mode Off the computer is off or in Hibernate mode 2 Hard disk drive activity On computer is accessing the hard disk drive 3 Battery status Green the AC adapter is connected and the battery is fully charged Amber the AC adapter is connected and the battery is charging Blink...

Page 16: ...keyboard indicate the states of the keyboard locks 1 Caps Lock Caps Lock is active 2 Num Lock Num Lock is active The Keypad Lock must also be on to use the embedded keypad 3 Keypad Lock The embedded keypad is active Fn F8 Num Lock must also be on for the numeric keys otherwise cursor control is active as marked on an external keyboard ...

Page 17: ...ouse HP docking accessories offer quick easy connections to these devices This can reduce the risk of ergonomic injury See Working in Comfort in the online HP Library When you set up your computer for the first time you ll install and charge the battery connect the AC adapter turn on the computer and run the Windows setup program Step 1 Install the battery WARNING Do not mutilate or puncture batte...

Page 18: ...ter 18 Startup Guide To remove the battery 1 Before removing the battery do one of the following Shut down the computer or put it into Hibernate mode or Plug in the AC adapter 2 Slide the battery s release latch and then slide the battery out of its compartment ...

Page 19: ...uch as HP F1454A or F1781A and do not use DC adapter accessories F1455A and F2297A Using the wrong AC adapter could damage the computer or adapter and may void your warranty see Hewlett Packard Limited Warranty Statement on page 57 Plug the AC adapter into the computer and connect the power cord to the AC adapter then plug the power cord into a wall outlet The computer s battery then starts chargi...

Page 20: ...a PC Card modem or an external modem 1 Make sure the telephone line is an analog line sometimes called a data line You must not use a digital line 2 Connect the telephone cord into a telephone jack If the plug on the phone cord doesn t fit the jack you may need to use an adapter 3 Plug the other end of the phone cord into the built in modem For details about using the modem including AT commands s...

Page 21: ...k computer has Microsoft Windows preinstalled on its hard disk drive The first time you turn on your computer the Windows Setup program runs automatically so you can customize your setup 1 Follow the Setup program s instructions as they appear on the screen If the program prompts you to enter the Product ID code you will find this code on the bottom of the computer 2 If your computer has a modem c...

Page 22: ...the registration form and then fax it to HP at the fax number on the form Or you can register by calling HP Customer Care see To contact HP for support or service on page 52 to find the phone number To connect to the Internet If you are connected to a wired or wireless LAN with Internet access or your computer has a modem built in PC Card or external you can connect to the Internet For details see...

Page 23: ...Startup Guide 23 Basic Operation ...

Page 24: ... in RAM Restarts quickly Restores network connections Power mode status light is blinking Press the power button or click Start Turn Off Computer Stand By Windows XP or click Start Shut Down Standby Windows 2000 or allow timeout Hibernate mode Saves maximum power Saves current session to disk then shuts down Restores network connections Power mode status light is off Press Fn F12 or click Start Sh...

Page 25: ...If possible shut down Windows Windows XP press CTRL ALT DEL and then click Shut Down Restart Windows 2000 press CTRL ALT DEL click Shut Down and press the power button to restart or if this fails Press the power button for 4 seconds until the display shuts down and then press the power button again to restart or if this fails Insert the tip of a ballpoint pen into the reset button on the bottom of...

Page 26: ...e a CD ROM drive or an internal network interface card 1 Click Start Turn Off Computer or Shut Down Restart 2 When the HP logo appears press ESC to display the Boot menu 3 Use the arrow keys to select the boot device and press ENTER If you want to boot from a specific device whenever it is present change the boot order using the BIOS Setup utility see To run the BIOS Setup utility on page 48 ...

Page 27: ...The click buttons work like the left and right buttons on a standard mouse 2 Touch pad touch sensitive pointing device 3 Touch pad on off button and indicator light 4 Scroll pad The scroll pad scrolls the contents of the active window Moving and selecting 1 Place your hands in a normal typing position 2 Move a thumb or finger across the touch pad in the direction you want the pointer to move 3 Use...

Page 28: ...release the button In addition you can tap the touch pad to select items and use other advanced touch pad features For more information double click the touch pad icon in the taskbar and then click Help in the tab for a particular feature You can use Mouse in Control Panel or the touch pad icon in the taskbar to customize the operation of your computer s pointing devices touch pad and external mou...

Page 29: ... Fn F2 Increases the display brightness Fn F5 Toggles among the built in display an external display and simultaneous display on both Fn F8 Toggles the built in keypad on and off Does not affect an external keyboard If Num Lock is on then the numeric functions are active otherwise cursor control is active as marked on an external keyboard Fn F12 Enters Hibernate mode Fn NumLock Toggles Scroll Lock...

Page 30: ...disc data These codes prevent DVD movies from being played outside the region of the world in which they are sold If you get a region code error you are trying to play a DVD intended for a different region Most DVD drives let you change the region code only a limited number of times usually no more than four When you reach this limit your last change to the region code will be hard coded on the DV...

Page 31: ...ble in Working in Comfort which is preloaded on the hard disk in the HP Library and available on the Windows 2000 Recovery CD or DVD in hp library as well as at www hp com ergo Your Mobile Work Environment Use a chair that provides good support for your lower back If an adjustable chair is not available you can use a pillow or rolled up towel to provide lower back support Try to keep your thighs p...

Page 32: ... not have a built in palm rest you can use a rolled up towel Try to type as lightly as possible The notebook keyboard requires little force to activate Take frequent short rest breaks this is especially important in a mobile computing environment Portable computers weigh between approximately 1 4 and 3 7 kilos 3 and 8 pounds When traveling be sure to carry your computer properly to minimize strain...

Page 33: ...Startup Guide 33 Batteries and Power Management ...

Page 34: ... the pointer over the power icon to display the remaining battery charge This value is shown as either a percentage of charge remaining or as time remaining Double click the power icon to open the Battery Meter window From the Windows Control Panel Windows XP click Start Control Panel Performance and Maintenance Power Options and then click the Power Meter tab to see the battery status The Alarms ...

Page 35: ...Step 2 Connect AC power on page 19 Note If you plug in the AC adapter you can continue to work while your battery recharges To recharge the battery CAUTION The AC adapter is normally warm whenever plugged into an AC outlet The computer is normally warm while recharging Don t recharge the computer in a briefcase or other confined space or its battery could overheat Plug the AC adapter into the comp...

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Page 37: ...Startup Guide 37 Add On Devices ...

Page 38: ...r for these steps CAUTION Your computer s chips are extremely sensitive to static electricity and can be permanently damaged by it Handle the RAM module only by its edges Before installing the memory module discharge your body s static electricity by touching the metal shielding around the connectors on the back of the computer 1 Click Start Turn Off Computer Turn Off Windows XP or Start Shut Down...

Page 39: ...Add On Devices Installing Additional RAM Startup Guide 39 5 Replace the cover 6 Insert the battery To remove the RAM module release the two latches at the sides of the module ...

Page 40: ... two screws 4 Gently pull the hard drive out of the computer 5 Gently slide the new drive into the hard drive compartment Press firmly to make sure the connector seats properly 6 Reinstall the hard drive screws and plugs Important If you are installing a new hard disk drive you should create a Utility partition on the drive before loading any software See To recover the factory installation of you...

Page 41: ...Startup Guide 41 Troubleshooting and Maintenance ...

Page 42: ...em Click Start Help and Support Fixing a Problem Windows XP or Start Help Windows 2000 and use the Windows troubleshooters See the Microsoft Windows manual shipped with the computer See the HP Notes in the online HP Library for updated information Find technical tips and software updates for the computer at the HP Business Support Web site www hp com go bizsupport Test your computer by running the...

Page 43: ...es are corrupted Open My Computer select the disk you want to scan click File Properties and use the Tools tab Run the virus scanning program See the chapter titled Basic Operation in the online Reference Guide Test the hard disk drive with the e Diagtools diagnostics See Testing the Hardware on page 46 If necessary you can format the hard disk and reinstall the original factory software See To re...

Page 44: ...LT DEL and use Task Manager to end the application that is not responding Press the power button for at least 4 seconds to turn off and reset the computer Then press the power button again to turn the computer back on If nothing happens insert the tip of a ballpoint pen into the reset button on the bottom of the computer Then press the power button to turn the computer back on Power and Battery Pr...

Page 45: ...ets too hot it will not charge properly If available try another battery and AC adapter Startup Problems If the computer doesn t respond when you turn it on Connect the AC adapter Press the power button to try turning on the unit Reset the computer by inserting the tip of a ballpoint pen into the reset button on the bottom of the computer Then press the power button to turn it on If the computer s...

Page 46: ...he HP logo appears press F10 to start the diagnostic test The first time you run the program you are prompted to select the language for the program 3 When the menu appears press F2 to run e Diagtools 4 When the Configuration Description appears check the list of detected hardware 5 Run the basic test Press F2 to start the basic hardware test The results appear when the test is complete 6 If you i...

Page 47: ...rt Ticket click Save As or Print To e mail the Support Ticket to your support agent click e Mail The first time you make an e mail connection from this program click Change Settings in the Connect window and enter the settings recommended by your support agent e Diagtools for Windows can also update the version of e Diagtools on your computer s hard disk In e Diagtools for Windows use the e Diagto...

Page 48: ...t 2 When the HP logo appears press F2 to enter BIOS Setup 3 The pointing devices are not active in BIOS Setup so you will need to use the keyboard to navigate Press the LEFT and RIGHT arrow keys to move among menus Press the UP and DOWN arrow keys to move among parameters in a menu Press or to move through values for the current parameter or press ENTER to change a setting 4 After you select the o...

Page 49: ...ur computer s hard disk You can also use the same process to create a Utility partition on a new hard disk The hidden Utility partition contains the e Diagtools diagnostic tests CAUTION This procedure formats the computer s hard disk drive and erases all data on the disk After the hard disk is formatted you ll need to reinstall your applications Do not interrupt the following process or unplug the...

Page 50: ...s 2 1 1 If prompted accept the recommended partition size If you install the factory software the recovery process can take 15 to 45 minutes If you want to create the Utility partition without installing the factory software click Advanced and select the option to not install the operating system 8 When prompted to reboot the computer press CTRL ALT DEL and follow any instructions that appear onsc...

Page 51: ...Startup Guide 51 HP Support and Service ...

Page 52: ...ut technical support plus information about warranty and support programs www hp com notebooks To contact HP for support or service HP Customer Care Centers will assist you free of charge during the term of the warranty you are responsible for the telephone charges During the free assistance period HP will assist with questions about Included applications and operating systems HP described operati...

Page 53: ...e most complete and current list of phone numbers If your HP notebook product is not normally sold by HP in the country of use you must call a Customer Care Center that supports your notebook model Currently service and support assistance is provided only in the following countries and regions Pavilion models United States 208 323 2551 United Kingdom 44 0 207 512 52 02 France 33 0 1 43 62 34 34 Me...

Page 54: ... 865 98 00 Portugal 351 21 317 6333 Romania 40 1 315 44 42 Russia Federation Moscow 7 095 797 3520 St Petersburg 7 812 346 7997 Slovakia 421 2 68208080 Spain 34 902 321 123 Sweden 46 0 8 619 2170 Switzerland 41 0 848 80 11 11 Turkey 90 216 579 71 71 UK 44 0 207 512 52 02 Ukraine 7 380 44 490 3520 Africa and Middle East Algeria 213 0 61 56 45 43 Egypt 02 532 5222 Israel 972 0 9 952 4848 Morocco 212...

Page 55: ...enter see To contact HP for support or service on page 52 The support technician will help qualify your unit for warranty repair based on the warranty applicable to your unit and original purchase date and will provide you with repair processes Warranty service may include the cost of shipping handling duties taxes freight or fees to or from the service location If your computer is no longer under...

Page 56: ... cannot guarantee the return of removable components Please remove the following prior to sending your computer in for service PC cards AC adapter and power cord Any removable media such as CDs DVDs or floppy disks Any hardware not involved in the problem and not requested for repair 3 When sending your notebook to Hewlett Packard please use the original product packaging or other substantial pack...

Page 57: ...titled to a refund of the purchase price upon prompt return of the product 4 HP s limited warranty is valid in any country or locality where HP has a support presence for this product and where HP has marketed this product The level of warranty service you receive may vary according to local standards HP will not alter form fit or function of the product to make it operate in a country for which i...

Page 58: ...incidental or consequential damages so the above limitation or exclusion may not apply to you THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU Product Duration of Limited Warranty HP Notebook with 1YR 3YR or similar mark on seri...

Page 59: ...Startup Guide 59 Reference Information ...

Page 60: ...sor with 400 MHz processor system bus Models with Technology Code KC 1 06 to 1 20 GHz Intel Mobile Celeron processor 256 KB L2 cache 1 45 V core low power processor with 133 MHz processor system bus Video 14 1 inch XGA 1024 768 or 15 0 inch XGA 1024 768 or SXGA 1400 1050 active matrix TFT LCD display Hardware 3D acceleration hardware DVD acceleration Models with Technology Code KB External monitor...

Page 61: ... or CD RW or CD RW DVD drive or higher RAM At least 128 MB RAM preinstalled Models with Technology Code KB Two slots for PC2100 DDR 266 RAM modules Up to 1 GB 1024 MB RAM using 512 MB modules future support for 2 GB RAM maximum Models with Technology Code KC Two slots for PC 133 SDRAM modules Up to 1 GB 1024 MB RAM Audio System Stereo sound via two built in speakers 3D enhanced audio Volume and mu...

Page 62: ...al Range up to 100 m 300 ft or more depending on environment and conditions On off button and indicator Mini PCI interface Input Output 9 pin 115 200 bps serial 25 pin bi directional ECP EPP parallel 15 pin VGA video out with DDC support S video TV out certain models PS 2 keyboard mouse 4 Mbps IrDA compliant infrared port certain models IEEE 1394 certain models Universal serial bus USB 1 1 two por...

Page 63: ...uper I O integrated in core logic IEEE 1394 TI TSB43AB22 LAN National NS83815 802 11b wireless LAN Ambit with Intersil Prism 2 5 chipset Models with Technology Code KC CPU Intel Mobile Celeron processor Core logic VIA Twister T VT8231 chipset Display controller integrated in core logic Audio Modem controller Conexant Smart AMC CX20468 21 CardBus controller O2Micro 6912 Keyboard embedded controller...

Page 64: ...r a replacement AC adapter contact your local Hewlett Packard dealer or Sales and Service office For any power cord with a fused plug if you have to replace the fuse be sure to install an approved fuse Country or Region Rated Voltage and Current HP Part Number Canada Mexico Philippines Taiwan United States 125 Vac 3 A 8120 6313 East and West Europe Egypt Saudi Arabia 250 Vac 2 5 A 8120 6314 Hong K...

Page 65: ...e parts inside Do not dispose of the battery pack in fire or water Handle a damaged or leaking battery with extreme care If you come in contact with the electrolyte wash the exposed area with soap and water If it contacts the eye flush the eye with water for 15 minutes and seek medical attention Do not expose the battery pack to storage temperatures above 60 C 140 F When the battery is not in use ...

Page 66: ...tempt to make any adjustment of the unit Avoid direct exposure to the laser beam do not open the unit CLASS 1 LASER PRODUCT LASER KLASSE 1 LED Safety The infrared port located on the front of certain models is classified as a Class 1 LED light emitting diode device according to International Standard IEC 825 1 EN60825 1 This device is not considered harmful but the following precautions are recomm...

Page 67: ...radio operates within guidelines found in radio frequency safety standards and recommendations which reflect the consensus of the scientific community HP therefore believes the internal wireless radio is safe for use by consumers The level of energy emitted is far less than the electromagnetic energy emitted by wireless devices such as mobile phones However the use of wireless radios may be restri...

Page 68: ...ations However there is no guarantee that interference will not occur in a particular installation If this computer does cause harmful interference to radio or television reception which can be determined by removing the unit s batteries and AC adapter try the following Reorienting or relocating the receiving antenna Relocating the computer with respect to the receiver Connecting the computer s AC...

Page 69: ...eed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of the Canadian Department of Communications The internal wireless radio complies with RSS 210 of Industry Canada Le présent appareil numérique n émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règleme...

Page 70: ... product support contact Hewlett Packard see To contact HP for support or service on page 52 Belgium For outdoor usage only channels 10 2457 MHz through 13 2472 MHz are allowed For private usage outside buildings across public grounds over less than 300m no special registration with IBPT BIPT is required Registration to IBPT BIPT is required for private usage outside buildings across public ground...

Page 71: ...n Regulatory Information Startup Guide 71 Japan Japan Telecommunications Approval Name of Equipment AMC20493 001 KT1 AMC20493 001 KT3 AMC20493 001 KT5 AMC20493 001 TELEC approval number D02 0005JP Name of Equipment T60H424 ...

Page 72: ...and its authorized dealers meet the specifications listed on the following page Note For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is listed in the declaration below This regulatory number is different from the marketing name and product number ...

Page 73: ...01 489 17 General EMC requirements for Radio equipment EN 300 328 2 Technical requirements for Radio equipment Notified Body Number 0682 Notified Body Address CETECOM ICT Services GmbH Untertuerkheimer Str 6 10 D 66117 Saarbruecken Supplementary Information The product herewith complies with the requirements of the R TTE Directive 1999 5 EC and carries the CE marking accordingly 1 The product was ...

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Page 75: ...ter 27 28 Customer Care getting support 52 Web site 11 D devices about See Reference Guide temporary boot order 26 diagnostics 46 display brightness 29 connecting external See Reference Guide port 13 troubleshooting 42 docking See Reference Guide 24 docking port 14 dragging items 27 drives replacing hard disk 40 DVD drive location 12 playing movies 30 setting region code 30 E e Diagtools for Windo...

Page 76: ...ty 49 PC Card slot location 13 PC Cards installing See Reference Guide PC 133 RAM 38 PC2100 DDR 266 RAM 38 phone cord connecting 20 plug requirements 64 pointing devices configuring 28 using 27 port locations 13 port replicator See Reference Guide power connecting AC 19 saving See Reference Guide troubleshooting 44 power button location 12 resetting with 25 power cords 64 PS 2 port location 12 R R...

Page 77: ...ant Support 42 keyboard 43 pointing devices 43 power 44 startup 45 turning on computer 21 U URLs 11 USB connecting See Reference Guide USB ports location 13 Utility partition creating 49 V voltage requirements 64 volume adjusting 29 volume control location 13 W warranty repair 55 Web sites 11 Windows documentation 11 reinstalling 49 setting up 21 wireless communication indicator light 12 ...