HP Pavillion 15-EC1001NA, User Manual

Page 1: ...User Guide ...

Page 2: ...res are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality Windows 10 is automatically updated which is always enabled ISP fees may apply and additional requirements may apply over time for updates Go to http www microsoft com for details To access the lat...

Page 3: ...flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by app...

Page 4: ...iv Safety warning notice ...

Page 5: ...tom 13 Rear 14 Labels 14 3 Connecting to a network 16 Connecting to a wireless network 16 Using the wireless controls 16 Airplane mode key 16 Operating system controls 16 Connecting to a WLAN 17 Using HP Mobile Broadband select products only 18 Using GPS select products only 18 Using Bluetooth wireless devices select products only 18 Connecting Bluetooth devices 18 Connecting to a wired network LA...

Page 6: ... finger slide touch screen 28 Using an optional keyboard or mouse 28 Using an on screen keyboard select products only 28 6 Managing power 29 Using Sleep and Hibernation 29 Initiating and exiting Sleep 29 Initiating and exiting Hibernation select products only 30 Shutting down turning off the computer 30 Using the Power icon and Power Options 31 Running on battery power 31 Using HP Fast Charge sele...

Page 7: ...computer and information 39 Using passwords 39 Setting Windows passwords 39 Setting Setup Utility BIOS passwords 40 Using Windows Hello select products only 41 Using Internet security software 41 Using antivirus software 41 Using firewall software 41 Installing software updates 42 Using HP Device as a Service select products only 42 Securing your wireless network 42 Backing up your software applic...

Page 8: ...ote HP PC Hardware Diagnostics UEFI version 48 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number 48 Customizing Remote HP PC Hardware Diagnostics UEFI settings 48 11 Backing up restoring and recovering 50 Backing up information and creating recovery media 50 Using Windows tools 50 Using the HP Cloud Recovery Download Tool to create recovery media select products only 50 ...

Page 9: ...s 58 Mandate 376 EN 301 549 58 Web Content Accessibility Guidelines WCAG 58 Legislation and regulations 58 Useful accessibility resources and links 59 Organizations 59 Educational institutions 59 Other disability resources 59 HP links 60 Contacting support 60 Index 61 ix ...

Page 10: ...x ...

Page 11: ...ing steps to get the most out of your smart investment Back up your hard drive by creating recovery media See Backing up restoring and recovering on page 50 If you haven t already done so connect to a wired or wireless network See details in Connecting to a network on page 16 Become familiar with the computer hardware and software For more information see Getting to know your computer on page 3 an...

Page 12: ...gulatory Safety and Environmental Notices To access this document Type HP Documentation in the taskbar search box and then select HP Documentation Important regulatory notices including information about proper battery disposal if needed Limited Warranty To access this document Type HP Documentation in the taskbar search box and then select HP Documentation or Go to http www hp com go orderdocumen...

Page 13: ...our computer Type device manager in the taskbar search box and then select the Device Manager app A list displays all the devices installed on your computer For information about system hardware components and the system BIOS version number press fn esc select products only Locating software To find out what software is installed on your computer Right click the Start button and then select Apps a...

Page 14: ...ot support optional standalone microphones WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this guide Type HP Documentation in the taskbar search box and then select HP Documentation NOTE When a device is connected to the jack the compute...

Page 15: ...onent or a high speed High Definition Multimedia Interface HDMI device Left side Table 2 2 Left side components and their descriptions Component Description 1 AC adapter and battery light White The AC adapter is connected and the battery is fully charged Blinking white The AC adapter is disconnected and the battery has reached a low battery level Amber The AC adapter is connected and the battery i...

Page 16: ...receive wireless signals to communicate with wireless local area networks WLANs 2 Internal microphones Record sound 3 Camera light On The camera is in use 4 Camera Allows you to video chat record video and record still images To use your camera see Using the camera on page 20 Some cameras also allow a facial recognition logon to Windows instead of a password logon For more information see Using Wi...

Page 17: ...Table 2 3 Display components and their descriptions continued Component Description To access this guide Type HP Documentation in the taskbar search box and then select HP Documentation Display 7 ...

Page 18: ...the Tab key repeatedly until the pointer rests on the touchpad button Then press the spacebar to select the button Table 2 4 Touchpad components and their descriptions Component Description 1 Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen NOTE For more information see Using touchpad and touch screen gestures on page 24 2 Left touchpad button Functions ...

Page 19: ...omputer shuts off power to the display and other unnecessary components Off Depending on your computer model the computer is off in Hibernation or in Sleep Hibernation is the power saving state that uses the least amount of power 2 Caps lock light On Caps lock is on which switches the key input to all capital letters 3 Mute light On Computer sound is off Off Computer sound is on Keyboard area 9 ...

Page 20: ...ts only When the computer is in Hibernation press the button briefly to exit Hibernation IMPORTANT Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your po...

Page 21: ...close the Start menu 4 Action keys Execute frequently used system functions See Action keys on page 12 5 num lock key Alternates between the navigational and numeric functions on the integrated numeric keypad 6 Integrated numeric keypad A separate keypad to the right of the alphabet keyboard When num lock is pressed the keypad can be used like an external numeric keypad NOTE If the keypad function...

Page 22: ...mputer display to the monitor display to a simultaneous display on both the computer and the monitor Turns the keyboard backlight off or on On select products you can adjust the brightness of the keyboard backlight Press the key repeatedly to adjust the brightness from high when you first start up the computer to low to off After you adjust the keyboard backlight setting the backlight will revert ...

Page 23: ... to as the wireless button NOTE A wireless network must be set up before a wireless connection is possible Bottom Table 2 9 Bottom components and their descriptions Component Description Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routi...

Page 24: ...lowing locations for the labels described in this section the bottom of the computer inside the battery bay under the service door on the back of the display or on the bottom of a tablet kickstand Service label Provides important information to identify your computer When contacting support you may be asked for the serial number the product number or the model number Locate this information before...

Page 25: ...ber 4 Warranty period Regulatory label s Provide s regulatory information about the computer Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use Labels 15 ...

Page 26: ...s a personal area network PAN to connect to other Bluetooth enabled devices such as computers phones printers headsets speakers and cameras In a PAN each device communicates directly with other devices and devices must be relatively close together typically within 10 meters approximately 33 feet of each other Using the wireless controls You can control the wireless devices in your computer using o...

Page 27: ...TE If you do not see the WLAN you want to connect to 1 On the taskbar right click the network status icon and then select Open Network Internet settings or On the taskbar select the network status icon and then select Network Internet settings 2 Under the Change your network settings section select Network and Sharing Center 3 Select Set up a new connection or network A list of options is displaye...

Page 28: ...nts provided with your computer or the mobile network operator may provide it separately from the computer For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator see the HP Mobile Broadband information included with your computer Using GPS select products only Your computer may be equipped with a Global Positioning System GPS device GPS satel...

Page 29: ...evice Connecting to a wired network LAN select products only Use a LAN connection if you want to connect the computer directly to a router in your home instead of working wirelessly or if you want to connect to an existing network at your office Connecting to a LAN requires an RJ 45 network cable and a network jack or an optional docking device or expansion port if there is no RJ 45 jack on the co...

Page 30: ... of applications Using audio You can download and listen to music stream audio content including radio from the web record audio or mix audio and video to create multimedia You can also play music CDs on the computer on select products or attach an external optical drive to play CDs To enhance your listening enjoyment attach external audio devices such as speakers or headphones Connecting speakers...

Page 31: ...l specific to your sound system Use the audio control panel to view and control audio settings Type control panel in the taskbar search box select Control Panel select Hardware and Sound and then select the audio control panel specific to your system Using video Your computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and mov...

Page 32: ... Settings icon and then select System Under Display select the appropriate resolution and then select Keep changes Setting up HDMI audio HDMI is the only video interface that supports high definition video and audio After you connect an HDMI TV to the computer you can then turn on HDMI audio by following these steps 1 Right click the Speakers icon in the notification area at the far right of the t...

Page 33: ...e sure that the external device is connected to the correct port on the computer using the correct cable Follow the device manufacturer s instructions For information about using your USB Type C features go to http www hp com support and follow the instructions to find your product Connecting devices to a USB Type C port NOTE To connect a USB Type C device to your computer you need a USB Type C ca...

Page 34: ...ate a touch screen select products only touch the screen directly using gestures described in this chapter To customize gestures and see videos of how they work type control panel in the taskbar search box select Control Panel and then select Hardware and Sound Under Devices and Printers select Mouse Some products include a precision touchpad which provides enhanced gesture functionality To determ...

Page 35: ...d then moving your fingers apart Two finger slide touchpad and precision touchpad Place two fingers slightly apart on the touchpad zone and then drag them up down left or right to move up down or sideways on a page or image Two finger tap touchpad and precision touchpad Tap two fingers on the touchpad zone to open the options menu for the selected object NOTE The two finger tap performs the same f...

Page 36: ...ices and then select touchpad Under Three finger gestures in the Taps box select a gesture setting Four finger tap touchpad and precision touchpad By default the four finger tap opens the Action Center Tap four fingers on the touchpad zone to perform the gesture To change the function of this gesture on a precision touchpad select Start select Settings select Devices and then select touchpad Under...

Page 37: ...ct Devices and then select touchpad Under Three finger gestures in the Swipes box select a gesture setting Four finger swipe precision touchpad By default the four finger swipe switches between open desktops Swipe 4 fingers away from you to see all open windows Swipe 4 fingers toward you to show the desktop Swipe 4 fingers left or right to switch between desktops To change the function of this ges...

Page 38: ... mouse allows you to type select items scroll and perform the same functions as you do using touch gestures The keyboard also allows you to use action keys and hot keys to perform specific functions Using an on screen keyboard select products only 1 To display an on screen keyboard tap the keyboard icon in the notification area at the far right of the taskbar 2 Begin typing NOTE Suggested words ma...

Page 39: ...ed to memory allowing you to resume your work very quickly You can also initiate Sleep manually For more information see Initiating and exiting Sleep on page 29 Hibernation The Hibernation state is automatically initiated if the battery reaches a critical level or the computer has been in the Sleep state for an extended period of time In the Hibernation state your work is saved to a hibernation fi...

Page 40: ...navailable and then under Shutdown settings select the Hibernate check box The Power menu can be accessed by selecting the Start button 4 Select Save changes To initiate Hibernation use the method that you enabled in step 3 To exit Hibernation briefly press the power button NOTE If you have set a password to be required on exiting Hibernation you must enter your Windows password before your work r...

Page 41: ...h the computer a replacement battery provided by HP or a compatible battery purchased from HP When a charged battery is in the computer and the computer is not plugged into external power the computer runs on battery power When the computer is off and unplugged from external power the battery in the computer slowly discharges The computer displays a message when the battery reaches a low or critic...

Page 42: ...nto an external power source such as an external hard drive connected to a USB port Stop disable or remove any external media cards that you are not using Before you leave your work initiate Sleep or shut down the computer Identifying low battery levels When a battery that is the sole power source for the computer reaches a low or critical battery level the following behavior occurs The battery li...

Page 43: ...n select HP Battery Check If HP Battery Check indicates that your battery should be replaced contact support The battery ies in this product cannot be easily replaced by users themselves Removing or replacing the battery could affect your warranty coverage If a battery is no longer holding a charge contact support Running on external power For information about connecting to external power see the...

Page 44: ...performing a backup or recovery When you connect the computer to external power The battery begins to charge The Power icon changes appearance When you disconnect external power The computer switches to battery power The Power icon changes appearance 34 Chapter 6 Managing power ...

Page 45: ...For additional information access the Disk Defragmenter software Help Using Disk Cleanup Use Disk Cleanup to search the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer run more efficiently To run Disk Cleanup 1 Type disk in the taskbar search box and then select Disk Cleanup 2 Follow the on screen instructions Using HP 3D DriveGuard select pr...

Page 46: ...rt in the taskbar search box and then select the HP Support Assistant app or Select the question mark icon in the taskbar 2 Select My notebook select the Updates tab and then select Check for updates and messages 3 Follow the on screen instructions Updating using Windows 10 S To update programs 1 Select Start and then select Microsoft Store 2 Select your account profile picture next to the search ...

Page 47: ...ly wipe the display using a soft lint free cloth moistened with an alcohol free glass cleaner Be sure that a display is dry before you close the computer Cleaning the sides or cover To clean the sides or cover use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe NOTE When cleaning the cover of the computer use a ...

Page 48: ... computer use is at the discretion of the airline If you are shipping the computer or a drive use suitable protective packaging and label the package FRAGILE The use of wireless devices might be restricted in some environments Such restrictions might apply aboard aircraft in hospitals near explosives and in hazardous locations If you are uncertain of the policy that applies to the use of a wireles...

Page 49: ...ord for a Setup Utility BIOS feature and for a Windows security feature To create and save passwords use the following tips To reduce the risk of being locked out of the computer record each password and store it in a secure place away from the computer Do not store passwords in a file on the computer When creating passwords follow requirements set by the program Change your passwords at least eve...

Page 50: ...can prevent the computer from operating properly 1 Start Setup Utility BIOS Computers or tablets with keyboards Turn on or restart the computer quickly press esc and then press f10 Tablets without keyboards 1 Turn on or restart the tablet and then quickly hold down the volume up button or Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tabl...

Page 51: ... security software must be kept up to date It is strongly recommended that you upgrade the security software trial offer or purchase the software of your choice in order to fully protect your computer Using antivirus software Computer viruses can disable programs utilities or the operating system or cause them to function abnormally Antivirus software can detect most viruses destroy them and in mo...

Page 52: ...n that enables businesses to effectively manage and secure their company assets HP DaaS helps protect devices against malware and other attacks monitors device health and helps reduce time spent solving device and security issues You can quickly download and install the software which is highly cost effective relative to traditional in house solutions For more information go to https www hptouchpo...

Page 53: ...p Utility BIOS Updated versions of Setup Utility BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first det...

Page 54: ...load area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your s...

Page 55: ...support in the taskbar search box and then select the HP Support Assistant app or Select the question mark icon in the taskbar b Select Troubleshooting and fixes c Select Diagnostics and then select HP PC Hardware Diagnostics Windows 2 When the tool opens select the type of diagnostic test that you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test at...

Page 56: ...er on your computer or the USB flash drive where the exe file was downloaded double click the exe file and then follow the on screen instructions Using HP PC Hardware Diagnostics UEFI NOTE For Windows 10 S computers you must use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only exe files are provided For more information see Downloading HP...

Page 57: ...h drive can be useful in the following situations HP PC Hardware Diagnostics UEFI is not included in the preinstallation image HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition The hard drive is damaged NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only and you must use a Windows computer to download and create the HP UEFI support env...

Page 58: ...mote Diagnostics and then select Run Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number NOTE For some products it may be necessary to download the software by using the product name or number To download HP Remote PC Hardware Diagnostics UEFI by product name or number follow these steps 1 Go to http www hp com support 2 Select Get software and drivers select your type of ...

Page 59: ...iagnostics UEFI settings follow these steps 1 Turn on or restart the computer and when the HP logo appears press f10 to enter Computer Setup 2 Select Advanced and then select Settings 3 Make your customization selections 4 Select Main and then Save Changes and Exit to save your settings Your changes take effect when the computer restarts Using Remote HP PC Hardware Diagnostics UEFI settings select...

Page 60: ...blet with a detachable keyboard connect the tablet to the keyboard base before beginning any recovery process Backing up information and creating recovery media Using Windows tools IMPORTANT Windows is the only option that allows you to back up your personal information Schedule regular backups to avoid information loss You can use Windows tools to back up personal information and create system re...

Page 61: ...n screen instructions To recover your system Insert the HP Recovery media and then restart the computer Changing the computer boot order If your computer does not restart using the HP Recovery media you can change the computer boot order This is the order of devices listed in BIOS where the computer looks for startup information You can change the selection to an optical drive or a USB flash drive...

Page 62: ...led recovery software Using HP Sure Recover an administrator or user can restore the system and install Latest version of the operating system Platform specific device drivers Software applications in the case of a custom image To access the latest documentation for HP Sure Recover go to http www hp com support Select Find your product and then follow the on screen instructions 52 Chapter 11 Backi...

Page 63: ... 12 1 DC power specifications Input power Rating Operating voltage and current 5 V dc 2 A 12 V dc 3 A 15 V dc 3 A 45 W USB C 5 V dc 3 A 9 V dc 3 A 12 V dc 3 75 A 15 V dc 3 A 45 W USB C 5 V dc 3 A 9 V dc 3 A 10 V dc 3 75 A 12 V dc 3 75 A 15 V dc 3 A 20 V dc 2 25 A 45 W USB C 5 V dc 3 A 9 V dc 3 A 12 V dc 5 A 15 V dc 4 33 A 20 V dc 3 25 A 65 W USB C 5 V dc 3 A 9 V dc 3A 10 V dc 5 A 12 V dc 5 A 15 V ...

Page 64: ...ng 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft 54 Chapter 12 Specifications ...

Page 65: ...e computer damage to a drive or loss of information observe these precautions If removal or installation instructions direct you to unplug the computer first be sure that it is properly grounded Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools B...

Page 66: ...and employees are expected to support these objectives and their implementation in accordance with their roles and responsibilities Raise the level of awareness of accessibility issues within HP and provide employees with the training they need to design produce market and deliver accessible products and services Develop accessibility guidelines for products and services and hold product developme...

Page 67: ... evaluate several products answer your questions and facilitate your selection of the best solution for your situation You will find that professionals qualified to do AT assessments come from many fields including those licensed or certified in physical therapy occupational therapy speech language pathology and other areas of expertise Others while not certified or licensed can also provide evalu...

Page 68: ...nt Accessibility Guidelines WCAG Web Content Accessibility Guidelines WCAG from the W3C s Web Accessibility Initiative WAI helps web designers and developers create sites that better meet the needs of people with disabilities or age related limitations WCAG advances accessibility across the full range of web content text images audio and video and web applications WCAG can be precisely tested is e...

Page 69: ...a HLAA Information Technology Technical Assistance and Training Center ITTATC Lighthouse International National Association of the Deaf National Federation of the Blind Rehabilitation Engineering Assistive Technology Society of North America RESNA Telecommunications for the Deaf and Hard of Hearing Inc TDI W3C Web Accessibility Initiative WAI Educational institutions California State University No...

Page 70: ...ts Use TRS VRS WebCapTel to call 877 656 7058 Monday through Friday 6 a m to 9 p m Mountain Time Customers with other disabilities or age related limitations who have questions about technical support or accessibility of HP products choose one of the following options Call 888 259 5707 Monday through Friday 6 a m to 9 p m Mountain Time Complete the Contact form for people with disabilities or age ...

Page 71: ...p Utility 43 updating 43 Bluetooth device 16 18 Bluetooth label 15 boot order changing 51 bottom components 13 buttons left touchpad 8 power 10 right touchpad 8 C camera identifying 6 using 20 camera light identifying 6 caps lock light identifying 9 caring for your computer 36 cleaning your computer 36 components bottom 13 display 6 keyboard area 8 left side 5 rear 14 right side 4 connecting to a ...

Page 72: ...rk status 5 low battery level 32 M maintenance Disk Cleanup 35 Disk Defragmenter 35 updating programs and drivers 36 managing power 29 MEID number 18 mobile broadband activating 18 IMEI number 18 MEID number 18 mute light identifying 9 mute microphone action key 13 mute volume action key 12 N network jack identifying 5 next track action key 12 O one finger slide touch screen gesture 28 operating e...

Page 73: ... finger pinch zoom 25 touchpad buttons identifying 8 touchpad gestures four finger tap 26 three finger swipe 27 three finger tap 26 two finger slide 25 two finger tap 25 touchpad key 13 touchpad zone identifying 8 transfer data 23 traveling with the computer 15 37 turning off the computer 30 two finger pinch zoom touchpad and touch screen gesture 25 two finger slide touchpad gesture 25 two finger ...