Solution 2: Check the phone line for noise
Solution:
You can check the sound quality of the phone line by plugging a phone
into the telephone wall jack and listening for static or other noise. If the failure was
due to noise on the phone line, contact the sender to have them resend the fax. The
quality might be better when you try again. If the problem persists, turn
Error
Correction Mode
(ECM) off and contact your telephone company.
To change the ECM setting from the control panel
1.
Press
Setup
.
2.
Press the down arrow button to highlight
Advanced Fax Setup
, and then press
OK
.
The
Advanced Fax Setup
menu appears.
3.
Press the down arrow button to highlight
Error Correction Mode
, and then press
OK
.
The
Error Correction Mode
menu appears.
4.
Press the down arrow button to highlight
Off
or
On
.
5.
Press
OK
.
Cause:
The phone line connection was noisy. Phone lines with poor sound quality
(noise) can cause faxing problems.
If this did not solve the issue, try the next solution.
Solution 3: Verify multiple pages are not being picked up from the document
feeeder
Solution:
Print a
Last Transaction
report to verify the number of pages that were
sent. If two or more pages stuck together and were fed into the document feeder tray
at the same time, the number of pages in the report would not match the actual
number of pages. If the number of pages listed in the report does not match the actual
number of pages, you might need to clean the separator pad in the automatic
document feeder.
To print a Last Transaction report
1.
Press
Setup
.
2.
Press the down arrow button until
Print Report
is highlighted, and then press
OK
.
3.
Press the down arrow button until
Last Transaction
is highlighted, and then press
OK
.
Fax troubleshooting
155
Solve a problem
Summary of Contents for Photosmart Premium Fax e-All-in-One Printer - C410
Page 1: ...HP Photosmart Premium Fax C410 series Downloaded from ManualsPrinter com Manuals ...
Page 2: ...Downloaded from ManualsPrinter com Manuals ...
Page 8: ...Chapter 2 6 How do I How do I Downloaded from ManualsPrinter com Manuals ...
Page 52: ...Chapter 5 50 Paper basics Paper basics Downloaded from ManualsPrinter com Manuals ...
Page 74: ...Chapter 6 72 Print Print Downloaded from ManualsPrinter com Manuals ...
Page 88: ...Chapter 8 86 Copy Copy Downloaded from ManualsPrinter com Manuals ...
Page 96: ...Chapter 9 94 Fax Fax Downloaded from ManualsPrinter com Manuals ...
Page 100: ...Chapter 10 98 Save photos Save photos Downloaded from ManualsPrinter com Manuals ...
Page 259: ...Japan safety statement 257 Technical information Downloaded from ManualsPrinter com Manuals ...
Page 264: ...262 Index Downloaded from ManualsPrinter com Manuals ...