disconnect everything except the product from the phone line, and then run the
test again.
◦
If the
Fax Line Condition Test
passes without the other equipment, then one
or more pieces of the equipment is causing problems; try adding them back
one at a time and rerunning the test each time, until you identify which piece
of equipment is causing the problem.
◦
If the
Fax Line Condition Test
fails without the other equipment, connect the
product to a working phone line and continue reviewing the troubleshooting
information in this section.
•
If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the splitter
and connecting the product directly to the telephone wall jack.
After you resolve any problems found, run the fax test again to make sure it passes
and the product is ready for faxing. If the
Fax Line Condition Test
continues to fail
and you experience problems faxing, contact your telephone company and have them
check the phone line.
NOTE:
If you are unsure of the kind of phone line you have (analog or digital),
check with your service provider.
The "Dial Tone Detection" test failed
Solution:
•
Other equipment, which uses the same phone line as the product, might be
causing the test to fail. To find out if other equipment is causing a problem,
disconnect everything except the product from the phone line, and then run the
test again. If the
Dial Tone Detection Test
passes without the other equipment,
then one or more pieces of the equipment is causing problems; try adding them
back one at a time and rerunning the test each time, until you identify which piece
of equipment is causing the problem.
•
Try connecting a working phone and phone cord to the telephone wall jack that
you are using for the product and check for a dial tone. If you do not hear a dial
tone, contact your telephone company and have them check the line.
•
Make sure you have correctly connected the product to the telephone wall jack.
Using the phone cord supplied in the box with the product, connect one end to
your telephone wall jack, then connect the other end to the port labeled 1-LINE
on the back of the product. For more information on setting up the product for
faxing, see the printed documentation that came with the product.
Fax troubleshooting
187
Solve a problem
Summary of Contents for Photosmart Premium Fax e-All-in-One Printer - C410
Page 1: ...HP Photosmart Premium Fax C410 series Downloaded from ManualsPrinter com Manuals ...
Page 2: ...Downloaded from ManualsPrinter com Manuals ...
Page 8: ...Chapter 2 6 How do I How do I Downloaded from ManualsPrinter com Manuals ...
Page 52: ...Chapter 5 50 Paper basics Paper basics Downloaded from ManualsPrinter com Manuals ...
Page 74: ...Chapter 6 72 Print Print Downloaded from ManualsPrinter com Manuals ...
Page 88: ...Chapter 8 86 Copy Copy Downloaded from ManualsPrinter com Manuals ...
Page 96: ...Chapter 9 94 Fax Fax Downloaded from ManualsPrinter com Manuals ...
Page 100: ...Chapter 10 98 Save photos Save photos Downloaded from ManualsPrinter com Manuals ...
Page 259: ...Japan safety statement 257 Technical information Downloaded from ManualsPrinter com Manuals ...
Page 264: ...262 Index Downloaded from ManualsPrinter com Manuals ...
