HP Pro 8, Maintenance And Service Manual

Page 1: ...HP Pro 8 Tablet with Voice Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...e for technical or editorial errors or omissions contained herein First Edition April 2017 Document Part Number 918956 001 Product notice This guide describes features that are common to most models Some features may not be available on your tablet Software terms By installing copying downloading or otherwise using any software product preinstalled on this tablet you agree to be bound by the terms...

Page 3: ...ools required 10 Service considerations 10 Plastic parts 10 Cables and connectors 10 Grounding guidelines 10 Electrostatic discharge damage 10 Packaging and transporting guidelines 12 Workstation guidelines 12 5 Removal and replacement procedures 14 Tablet component replacement procedures 14 Card tray 14 Back cover 15 Battery 16 Middle frame cover 17 Rear facing webcam 18 Antenna board 20 Speaker ...

Page 4: ... Factory data reset 30 Resetting with your tablet turned on 30 Resetting with your tablet without the operating system 30 Updating your tablet using an over the air OTA update 31 Updating your tablet using a file based update 32 8 Power adapter requirements 33 Requirements for all countries 33 Requirements for specific countries and regions 33 9 Recycling 35 Index 36 iv ...

Page 5: ...ors Accelerometer Ambient light sensor ALS Proximity Sensor Gyroscope Wireless networking WPAN Bluetooth Bluetooth 4 0 LE WLAN 802 11 b g n 2 4 GHz Support for Miracast GPS GPS A GPS GLONASS Geo Tagging WWAN GSM 850 900 1800 1900 WCDMA B1 and B8 LTE Band 3 and 40 Single SIM card External expansion MicroSD card slot expandable up to 64 GB supports SD and SDHC On The Go OTG 2 0 extension cable to co...

Page 6: ...ble 6000 mAh 3 8 V Lithium Ion Polymer battery Adapter Barrel type charger Operating system Preinstalled Android v6 0 Supports OTA update of Android v7 0 Software Supports OTA updates for 3 years after purchase Serviceability End user replaceable parts AC adapter 2 Chapter 1 Product description ...

Page 7: ...o USB devices 4 Audio out headphone Audio in microphone combo jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional standalone microphones WARNING To reduce the risk of personal injury lower the volume setting before putting on headphones earbuds or a headset NOTE When...

Page 8: ...n When the voice tablet is off press and hold the button for about 2 seconds to turn on the voice tablet When the voice tablet is on press the button briefly to initiate Sleep When the voice tablet is in the Sleep state press the button briefly to exit Sleep CAUTION Pressing and holding down the power button without waiting for the Power off message can result in the loss of unsaved information 10...

Page 9: ...des a camera flash You can control the flash using camera apps 5 WWAN antennas Send and receive wireless signals to communicate with wireless wide area networks WWANs The antennas are not visible from the outside of the voice tablet For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Product Notices t...

Page 10: ...provides information about the serial number product number and IMEI To access the About tablet setting 1 On the Home screen touch the All Apps icon 2 Touch Settings and then touch About tablet View the model number and version information 3 To view IMEI and serial number information touch Status The HP Device Hub app also provides access to system information warranty information support operatin...

Page 11: ...NOTE HP continually improves and changes product parts For complete and current information on supported parts for your tablet go to http partsurfer hp com select your country or region and then follow the on screen instructions Tablet major components 7 ...

Page 12: ...8 Chapter 3 Illustrated parts catalog ...

Page 13: ...es 926164 001 6 Volume and power button board 926161 001 7 Front facing webcam includes cable 926165 001 8 Rear facing webcam includes cable 926166 001 9 Micro SIM microSD card tray 926162 001 10 System board includes motor coaxial line and fingerprint reader strobe light 926568 001 11 Touchscreen display panel assembly 926159 001 Miscellaneous parts Component Spare part number AC adapter 100 240 ...

Page 14: ...per cable placement can damage the tablet Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or...

Page 15: ...ndle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7...

Page 16: ... proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field servic...

Page 17: ...m resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resis...

Page 18: ...ing the tablet Make special note of each screw size and location during removal and replacement Card tray CAUTION To reduce the risk of loss of data or an unresponsive system save your information and close all programs associated with the microSD card Description Spare part number Micro SIM microSD card tray 926162 001 Remove the card tray CAUTION To prevent damage to the card or the voice tablet...

Page 19: ...Disconnect the power from the tablet by unplugging the power adapter cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the card tray see Card tray on page 14 Remove the back cover CAUTION Before turning the voice tablet screen facedown be sure that the work surface is clear of tools screws and any other foreign objects Failure to follow this caution can result in dama...

Page 20: ...he tablet 4 Remove the card tray see Card tray on page 14 5 Remove the back cover see Back cover on page 15 WARNING To reduce potential safety issues use only the battery provided with the tablet a replacement battery provided by HP or a compatible battery purchased from HP CAUTION Removing a battery that is the sole power source for the tablet can cause loss of information To prevent loss of info...

Page 21: ...er the tablet is off turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power adapter cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the card tray see Card tray on page 14 5 Remove the back cover see Back cover on page 15 6 Remove the battery see Battery on page 16 Remove the middle frame c...

Page 22: ...e tablet is off turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power adapter cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the card tray see Card tray on page 14 5 Remove the back cover see Back cover on page 15 6 Remove the battery see Battery on page 16 7 Remove the middle frame cove...

Page 23: ...2 Lift and then remove the rear facing webcam 2 Reverse this procedure to install the rear facing webcam Rear facing webcam 19 ...

Page 24: ...all external devices from the tablet 4 Remove the card tray see Card tray on page 14 5 Remove the back cover see Back cover on page 15 6 Remove the battery see Battery on page 16 7 Remove the middle frame cover see Middle frame cover on page 17 Remove the antenna board 1 Remove the Phillips M00x3 screw 1 securing the antenna board 2 Open the ZIF connector 2 to release the ribbon cable 3 Detach the...

Page 25: ... tablet 3 Disconnect all external devices from the tablet 4 Remove the card tray see Card tray on page 14 5 Remove the back cover see Back cover on page 15 6 Remove the battery see Battery on page 16 7 Remove the middle frame cover see Middle frame cover on page 17 Remove the speaker 1 Remove the 4 Phillips M00x 5 0 screws 1 securing the speaker to the frame 2 Disconnect the speaker cable 2 from t...

Page 26: ...4 Lift and remove the speaker 5 Reverse this procedure to install the speaker 22 Chapter 5 Removal and replacement procedures ...

Page 27: ...om the tablet 3 Disconnect all external devices from the tablet 4 Remove the card tray see Card tray on page 14 5 Remove the back cover see Back cover on page 15 6 Remove the battery see Battery on page 16 7 Remove the middle frame cover see Middle frame cover on page 17 Remove the volume and power button board CAUTION Use care to prevent damaging the ZIF connector and ribbon cable 1 Open the ZIF ...

Page 28: ... the power from the tablet by unplugging the power adapter cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the card tray see Card tray on page 14 5 Remove the back cover see Back cover on page 15 6 Remove the battery see Battery on page 16 7 Remove the middle frame cover see Middle frame cover on page 17 Remove the system board 1 Release the system board ZIF connect...

Page 29: ...ve the 5 black Phillips M00 x 3 screws 1 that secure the system board to the display panel assembly NOTE There is a magnet holding the board you may have to gently pull the board to remove it System board 25 ...

Page 30: ...connect the power from the tablet by unplugging the power adapter cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the card tray see Card tray on page 14 5 Remove the back cover see Back cover on page 15 6 Remove the battery see Battery on page 16 7 Remove the middle frame cover see Middle frame cover on page 17 8 Remove the system board see System board on page 24 R...

Page 31: ... it Reverse this procedure to install the front facing webcam Touchscreen display panel assembly The touchscreen display panel assembly remains after disassembling the voice tablet Description Spare part number Touchscreen display panel assembly 926159 001 Touchscreen display panel assembly 27 ...

Page 32: ...re Operating 0 C to 40 C Special operating 10 C to 50 C Nonoperating 20 C to 60 C Relative humidity non condensing Operating 0 to 90 Nonoperating 0 to 95 Maximum altitude unpressurized Operating 15 24 to 4 572 m NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures Test performed for two hours on a device wit...

Page 33: ...pps and widgets the operating system will download updates automatically and notify you when it is ready to install these updates For more information 1 Go to http www hp com support and follow the on screen instructions to select your country and your product 2 Follow the on screen instructions to access your Android operating system software Back up and reset HP strongly encourages that you peri...

Page 34: ...ormally or if you do not remember the lock screen password you can reset the tablet without turning it on CAUTION All data saved on your tablet is deleted when you perform a factory reset All apps are uninstalled but it may be possible to restore data in your email account Back up all important files with an external storage device or to the cloud using one of several commercially available soluti...

Page 35: ...ll restart Updating your tablet using an over the air OTA update 1 Turn off your tablet and then connect it to AC power 2 Turn on your tablet and then connect to the Internet 3 Swipe down twice from the top edge and then touch the Settings icon 4 Touch About tablet touch System updates and then touch CHECK FOR UPDATE 5 Follow the on screen instructions to finish the process Your tablet may restart...

Page 36: ...our product b Follow the on screen instructions to access and download your Android operating system software 2 Locate update zip and copy it to a microSD card 3 Turn off your tablet and then insert the microSD card containing the update zip file 4 To power on your tablet press and hold the volume up button and the power button 5 Select apply update from sdcard 6 Follow the on screen instructions ...

Page 37: ...l countries The following requirements are applicable to all countries and regions The length of the adapter cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power adapters must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the adapter will be used Requirements for specific countries and regions Country region Accre...

Page 38: ...MKO The People s Republic of China CCC Saudi Arabia SASO Singapore PSB South Africa SABS South Korea KTL Sweden SEMKO Switzerland SEV Taiwan BSMI Thailand TISI The United Kingdom ASTA The United States UL 34 Chapter 8 Power adapter requirements ...

Page 39: ...e battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 35 ...

Page 40: ...t facing webcam removal 26 spare part number 9 26 G grounding guidelines 10 guidelines equipment 13 grounding 10 packaging 12 transporting 12 workstation 12 H HP Device Hub app 6 I integrated camera flash identifying 5 J jacks audio out headphone audio in microphone combo 3 L lights battery 4 webcam 5 M mass storage device product description 1 memory module product description 1 micro SIM card tr...

Page 41: ... 4 removing 4 SIM card slot identifying 4 Sleep exit 4 initiate 4 slots microSD memory card reader 4 SIM card 4 speaker identifying 4 removal 21 spare part number 9 21 storage product description 1 system board removal 24 spare part number 9 24 system information locating 6 T tablet major components 7 specifications 28 tools required 10 touchscreen display panel assembly removal 27 spare part numb...