HP Pro Slate 8, Maintenance And Service Manual

Page 1: ...HP Pro Slate 8 Tablet Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ... or editorial errors or omissions contained herein First Edition January 2015 Document Part Number 783334 001 Product notice This guide describes features that are common to most models Some features may not be available on your tablet Software terms By installing copying downloading or otherwise using any software product preinstalled on this tablet you agree to be bound by the terms of the HP En...

Page 3: ... another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Info...

Page 4: ...iv Safety warning notice ...

Page 5: ... preliminary requirements 10 Tools required 10 Service considerations 10 Plastic parts 10 Cables and connectors 10 Grounding guidelines 10 Electrostatic discharge damage 10 Packaging and transporting guidelines 12 Workstation guidelines 12 6 Removal and replacement procedures 14 Tablet component replacement procedures 14 Back cover 14 Battery 15 Rear facing webcamera 16 Front facing webcamera 17 T...

Page 6: ...he operating system 29 Back up and reset 29 Factory data reset 29 Resetting with the tablet turned on 29 Resetting with the tablet turned off 30 9 Power adapter requirements 31 Requirements for all countries 31 Requirements for specific countries and regions 31 10 Recycling 33 Index 34 vi ...

Page 7: ...ow light capability 2 0 MP full frame HD video front facing webcamera with low light capability Supports MP3 Ogg FLAC AAC and AMR audio formats Supports CTIA headset only Sensor Accelerometer G sensor Wireless networking Integrated wireless option WLAN 802 11 b g n n is select models only with one antenna Bluetooth 4 0 LE with Apt X and security support required WWAN select models only Qualcomm Go...

Page 8: ...onent Item Component 1 Audio out headphone 6 Power button 2 Front facing webcamera 7 Volume control button 3 Docking charger 8 Speaker 4 SIM card slot select models only 9 USB 2 0 port 5 SD card reader 2 Chapter 2 External component identification ...

Page 9: ...n supported parts for your tablet go to http partsurfer hp com select your country or region and then follow the on screen instructions The model number 1 and serial number of your tablet are located on the back cover of the tablet You may need the information when you travel internationally or when you contact support Locating the serial number product number and model number 3 ...

Page 10: ...M bracket spared with the Plastics Kit 793491 001 6 Rear facing webcamera includes cable 793500 001 7 Antenna board includes cable and transceiver For models with WWAN capability 793486 001 For models without WWAN capability 808433 001 7 and 8 Speaker rubber protector 796792 001 9 FPC cable spared with Outer Ring Metal Sheet 806365 001 10 GPS cable spared with WWAN module select models only 791396...

Page 11: ...bottom speaker includes cable 793495 001 16 7 8 in LED TouchScreen display panel assembly 793492 001 Miscellaneous parts Component Spare part number 10W 2 0 type b USB adapter with Micro USB cable 793486 001 001 10W 2 0 type b USB adapter with Micro USB cable and localized cable plug support For use only in Latin America 798685 001 For use only in Australia 798685 002 For use only in the United Ki...

Page 12: ...ica 809058 001 HP Pro Slate 8 equipped with Qualcomm Snapdragon APQ8074 Quad core 2 3GHz Graphics Chipset 2GB RAM memory and 16 GB eMMC hard drive for models with WWAN capability 800051 001 Not for use in the People s Republic of China 805904 001 HP Pro Slate 8 equipped with Qualcomm Snapdragon APQ8074 Quad core 2 3GHz Graphics Chipset 2GB RAM memory and 32 GB eMMC hard drive for models with WWAN ...

Page 13: ...People s Republic of China 795552 008 18W POGO adapter for use only in North America 795552 009 18W POGO adapter for use only in Europe 795552 012 18W POGO adapter for use only in Brazil 795552 014 18W POGO adapter for use only in S Korea 798685 001 10W 2 0 type b USB adapter with Micro USB cable and localized cable plug support for use in Latin America 798685 002 10W 2 0 type b USB adapter with M...

Page 14: ...le s Republic of China 805905 001 HP Pro Slate 8 equipped with Qualcomm Snapdragon APQ8074 Quad core 2 3GHz Graphics Chipset 2GB RAM memory and 32 GB eMMC hard drive for models with WWAN capability not for use in the People s Republic of China 805906 001 HP Pro Slate 8 equipped with Qualcomm Snapdragon APQ8074 Quad core 2 3GHz Graphics Chipset 2GB RAM memory and 16 GB eMMC hard drive for models wi...

Page 15: ...o its factory state while the device is enrolled with an HP Touchpoint Manager account then an IT administrator is alerted that the device may have been stolen The IT administrator can then use the Lost Device Protection feature to locate lock sound an alarm or erase data from the device see http www hptouchpointmanager com If the device is recovered then the device owner can launch HP Touchpoint ...

Page 16: ...mproper cable placement can damage the tablet Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being remove...

Page 17: ...ndle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7...

Page 18: ... proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field servic...

Page 19: ...m resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resis...

Page 20: ...cover Description Spare part number Back cover 793487 001 7 8 in HD LED TouchScreen display panel assembly 793492 001 Before disassembling the tablet follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power adapter cord from the tablet 3 D...

Page 21: ...om the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 14 WARNING To reduce potential safety issues use only the battery provided with the tablet a replacement battery provided by HP or a compatible battery purchased from HP CAUTION Removing a battery that is the sole power source for the tablet can cause loss of information To prevent loss o...

Page 22: ...the tablet If you are unsure whether the tablet is off turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power adapter cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 14 5 Remove the battery see Battery on page 15 Remove the rear facing webcamera 1 Remo...

Page 23: ...tablet is off turn the tablet on and then shut it down through the operatingsystem 2 Disconnect the power from the tablet by unplugging the power adapter cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 14 5 Remove the battery see Battery on page 15 6 Remove the rear facing webcamera see Rear facing webcamera on page 16 Remove th...

Page 24: ...2 Remove the front facing webcamera 2 from the display panel assembly Reverse this procedure to install the front facing webcamera 18 Chapter 6 Removal and replacement procedures ...

Page 25: ...emove the back cover see Back cover on page 14 5 Remove the battery see Battery on page 15 6 Remove the rear facing webcamera see Rear facing webcamera on page 16 7 Remove the front facing webcamera see Front facing webcamera on page 17 Remove the top speaker board 1 Remove the foam pad 1 covering the top speaker board 2 Disconnect the speaker 2 from the system board 3 Disconnect the Wi FI auxilia...

Page 26: ... 2 Disconnect the power from the tablet by unplugging the power adapter cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 14 5 Remove the battery see Battery on page 15 6 Remove the rear facing webcamera see Rear facing webcamera on page 16 7 Remove the front facing webcamera see Front facing webcamera on page 17 8 Remove the top ...

Page 27: ... power adapter cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 14 5 Remove the battery see Battery on page 15 6 Remove the rear facing webcamera see Rear facing webcamera on page 16 7 Remove the front facing webcamera see Front facing webcamera on page 17 8 Remove the top speaker see Top speaker on page 19 9 Remove the antenna b...

Page 28: ...ower adapter cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 14 5 Remove the battery see Battery on page 15 6 Remove the rear facing webcamera see Rear facing webcamera on page 16 7 Remove the front facing webcamera see Front facing webcamera on page 17 8 Remove the top speaker see Top speaker on page 19 9 Remove the antenna boa...

Page 29: ...the system board and then remove the audio cable 2 Reverse this procedure to install the audio jack and the audio cable Docking charger Description Spare part number Docking charger 808818 001 Before removing the docking charger follow these steps Docking charger 23 ...

Page 30: ...op speaker on page 19 9 Remove the antenna board see Antenna board on page 20 10 Remove the LCM bracket see LCM bracket on page 21 11 Remove the audio jack see Audio jack on page 22 Remove the docking charger 1 Release the ZIF connector 1 that secures the docking charger to the system board 2 Remove the docking charger 2 Reverse this procedure to install the docking charger System board Descriptio...

Page 31: ...m 2 Disconnect the power from the tablet by unplugging the power adapter cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 14 5 Remove the battery see Battery on page 15 6 Remove the rear facing webcamera see Rear facing webcamera on page 16 7 Remove the front facing webcamera see Front facing webcamera on page 17 8 Remove the top...

Page 32: ...ng system 2 Disconnect the power from the tablet by unplugging the power adapter cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 14 5 Remove the battery see Battery on page 15 6 Remove the rear facing webcamera see Rear facing webcamera on page 16 7 Remove the front facing webcamera see Front facing webcamera on page 17 8 Remove...

Page 33: ...ng charger on page 23 13 Remove the system board see System board on page 24 1 Remove one Torx 4 screw 1 and then remove the plastic bracket 2 2 Remove the bottom speaker Reverse this procedure to install the bottom speaker Bottom speaker 27 ...

Page 34: ...sing an industry standard micro B USB cable The HP 5V 2A adapter included with your tablet is recommended for charging the tablet Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity non condensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft...

Page 35: ...ther computer a dedicated storage device or to the cloud using one of several commercially available solutions You can select preferences for backing up and restoring your data in case of loss 1 Touch 2 Under PERSONAL touch Back up reset 3 Under BACKUP RESTORE select one or more of the following Back up my data Select the check box to enable backing up app data wireless passwords and other setting...

Page 36: ...en is disabled when the device is in recovery mode Use the volume up and volume down buttons to navigate up or down in the recovery menu 1 Charge the tablet for at least half an hour and then disconnect the AC adapter from the tablet 2 If a micro SD card is installed in the tablet remove the memory card before resetting the tablet 3 With the tablet turned off press and hold the power button and th...

Page 37: ...l countries The following requirements are applicable to all countries and regions The length of the adapter cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power adapters must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the adapter will be used Requirements for specific countries and regions Country region Accre...

Page 38: ...MKO The People s Republic of China CCC Saudi Arabia SASO Singapore PSB South Africa SABS South Korea KTL Sweden SEMKO Switzerland SEV Taiwan BSMI Thailand TISI The United Kingdom ASTA The United States UL 32 Chapter 9 Power adapter requirements ...

Page 39: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 33 ...

Page 40: ...on 12 H headphone jack 2 HP Touchpoint Manager 9 J jacks audio out 2 headphone 2 L LCM bracket removal 21 spare part number 21 M mass storage device product description 1 memory module product description 1 microphone product description 1 model name 1 O operating system product description 1 Outer ring and metal sheet spare part number 8 outer ring and metal sheet spare part number 6 P packaging ...

Page 41: ...re part number 4 5 7 26 speaker rubber protector spare part numbers 4 storage product description 1 system board removal 24 spare part number 5 24 25 T tablet major components 4 spare part number 6 7 8 specifications 28 tools required 10 transporting guidelines 12 U USB port location 2 V video product description 1 volume control buttons location 2 volume power button spare part number 6 7 W webca...