HP ProBook 4340s, Service Manual

Page 1: ...HP ProBook 4340s Notebook PC HP ProBook 4341s Notebook PC Maintenance and Service Guide ...

Page 2: ...ks of Microsoft Corporation in the United States and or other countries SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP sha...

Page 3: ...llow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety o...

Page 4: ...iv Safety warning notice ...

Page 5: ... systems 14 Keys SUSE Linux models 15 Front 16 Left 17 Right 18 Bottom 19 3 Illustrated parts catalog 21 Service tag and PCID label 21 Service tag 21 PCID label 22 Computer major components 23 Display components 27 Plastics Kit 27 Mass storage devices 28 Miscellaneous parts 29 Sequential part number listing 30 4 Removal and replacement procedures 35 Preliminary replacement requirements 35 Tools re...

Page 6: ...board 54 Top cover 56 Fingerprint reader board 61 Audio board 63 Function board Power button board 65 RTC battery 67 Speaker assembly 68 Latch assembly 69 System board 71 Heat sink 73 Processor 77 Display assembly 79 Power connector 87 5 Computer Setup BIOS and Advanced System Diagnostics 89 Windows 7 Computer Setup BIOS and Advanced System Diagnostics 89 Using Computer Setup 89 Starting Computer ...

Page 7: ...stem Diagnostics 99 Starting Computer Setup 99 Using Computer Setup 99 Navigating and selecting in Computer Setup 99 Restoring factory settings in Computer Setup 100 Updating the BIOS 100 Determining the BIOS version 101 Downloading a BIOS update 101 Using Advanced System Diagnostics 102 6 Specifications 103 Computer specifications 103 33 8 cm 13 3 in HD display specifications 104 Hard drive speci...

Page 8: ...hased separately 116 Using Windows Refresh for quick and easy recovery 117 Remove everything and reinstall Windows 117 Using HP Software Setup 118 SUSE Linux Backup and recovery 119 Creating backups 119 Backing up your information 119 Performing a system recovery 120 USB Recovery option select models only 120 Remove everything and reinstall SLED 122 8 Power cord set requirements 123 Requirements f...

Page 9: ...essor 3340M 2 70 GHz processor 3320M 2 60 GHz processor 3230M 2 60 GHz processor 3210M 2 50 GHz processor Intel Core i3 processors 3 MB L3 cache 3120M 2 50 GHz processor 3110M 2 40 GHz processor 2450M 2 50 GHz processor 2370M 2 40 GHz processor 2350M 2 30 GHz processor Intel Pentium processor Dual Core 2 MB L3 cache 2020M 2 40 GHz processor B980 2 40 GHz processor B970 2 30 GHz processor Intel Cel...

Page 10: ...ATA hard drives with HP 3D DriveGuard Customer accessible Supports the following hard drives 500 GB 5400 rpm 320 GB 7200 rpm 320 GB 5400 rpm Supports the following solid state drives SSDs 128 GB SATA III Fixed optical drives Supports the following 12 7 mm SATA optical drives DVD ROM DVD RW SuperMulti DL Blu ray ROM DVD RW SuperMulti DL Supports no optical drive option Audio Visual Integrated dual ...

Page 11: ...Combo Adapt Ralink RT5390R 802 11bgn 1x1 Wi Fi Adapter Integrated WWAN options by way of wireless module Two WWAN antennas built into display assembly world wide 5 band configured with panels Subscriber identity module SIM security Supports no WWAN option Supports the following WWAN modules Sierra MC8355 Gobi 3000 HSPA CDMA with GPS Ericsson 5321 HSPA with GPS HP un2430 EV DO HSPA Mini Card Integr...

Page 12: ... bit Digital Product Key with Windows 7 Professional Microsoft Basics Windows 8 Multi language ML 64 bit with Microsoft Basics Windows 8 Professional 64 bit with Microsoft Basics Novell SuSE Linux SLED 11 64 bit SP2 not available with WWAN FreeDOS Preinstalled with Microsoft Office Windows 7 Professional 64 with Microsoft Office 2010 Starter not for Japan Windows 7 Professional 64 with Microsoft O...

Page 13: ...gital Product Key 64 bit with Windows 7 Professional 64 Image and Office 2010 Starter Windows 8 Professional Digital Product Key 64 bit with Windows 7 Professional 64 Image and Office 2010 Personal Windows 8 Professional Digital Product Key 64 bit with Windows 7 Professional 64 Image and Office 2010 Home Business Windows 8 Professional Digital Product Key 64 bit with Windows 7 Professional 64 Imag...

Page 14: ...asic 32 Windows 7 Home Premium 32 Windows 7 Professional 32 Windows XP Professional discrete driver not supported Certified Microsoft WHQL SuSE Linux Enterprise SLED Service Pack 2 64 bit Serviceability End user replaceable parts AC adapter Battery system Hard drive Memory module Optical drive WLAN module WWAN module SIM Keyboard 6 Chapter 1 Product description ...

Page 15: ...receive wireless signals to communicate with wireless wide area networks WWAN 2 WLAN antennas 2 Send and receive wireless signals to communicate with wireless local area networks WLAN 3 Internal microphone s 1 or 2 depending on model Record sound 4 Webcam light select models only On The webcam is in use Display Windows models 7 ...

Page 16: ...hile the power is on NOTE The display switch is not visible from the outside of the computer The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices refer to the section of the Regulatory Safety and Environmental Notices that applies to your country or region Thes...

Page 17: ... only Records video and captures still photographs 5 Internal display switch Turns off the display or initiates Suspend if the display is closed while the power is on NOTE The display switch is not visible from the outside of the computer The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To s...

Page 18: ...nd off 2 TouchPad zone Moves the pointer and selects or activates items on the screen 3 Left TouchPad button Functions like the left button on an external mouse 4 Right TouchPad button Functions like the right button on an external mouse 10 Chapter 2 External component identification ...

Page 19: ...ps lock light On Caps lock is on 3 Web browser light On The computer is on In Windows Off The computer is off In SUSE Linux Off The computer is off in the Suspend state or in Hibernation 4 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off 5 TouchPad light Amber The TouchPad is off ...

Page 20: ...Buttons speakers and fingerprint reader select models only NOTE Refer to the illustration that most closely matches your computer 12 Chapter 2 External component identification ...

Page 21: ...ult in the loss of unsaved information To learn more about your power settings In Windows 7 Select Start Control Panel System and Security Power Options In Windows 8 From the Start screen type power options Click Settings and then select Power Options from the options displayed In SUSE Linux 1 Select Computer Control Center 2 In the left pane click System and then click Power Management in the rig...

Page 22: ... pressed in combination with the fn key 5 Embedded numeric keypad keys When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key 6 Windows 7 applications key Windows 7 Displays a shortcut menu for items beneath the cursor Windows 8 Displays the App bar and a shortcut menu for i...

Page 23: ...tions when pressed in combination with the fn key 4 Embedded numeric keypad keys When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key 5 Operating system applications key Displays a shortcut menu for items beneath the cursor 6 num lk key Turns the embedded numeric keypad on...

Page 24: ... optional powered stereo speakers headphones earbuds a headset or a television audio WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this guide in Windows 8 select the HP Support Assistant app on the Start screen select My computer a...

Page 25: ...OTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 External monitor port Connects an external VGA monitor or projector 4 RJ 45 network jack Connects a network cable 5 HDMI port Connects an optional video or audio device such as a high definition television or any compatibl...

Page 26: ... Releases the optical drive disc tray 6 Power connector Connects an AC adapter 7 AC adapter battery light White The computer is connected to external power and the battery is charged from 90 to 99 percent Amber The computer is connected to external power and the battery is charged from 0 to 90 percent Blinking amber A battery that is the only available power source has reached a low battery level ...

Page 27: ...es Releases the battery from the battery bay by sliding the release latches one time When the battery has been removed from the battery bay releases the service door from the computer by sliding the release latches a second time 2 Battery bay Holds the battery Bottom 19 ...

Page 28: ... the module and then receive a warning message remove the module to restore computer functionality and then contact support through Help and Support On Windows 7 models contact technical support through Help and Support On Windows 8 models from the Start screen type help and then select Help and Support 4 Vents 2 Enable airflow to cool internal components NOTE The computer fan starts up automatica...

Page 29: ... identifier that is unique to each product Part number Product number p n 3 This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed Warranty period 4 This number describes the duration in years of the warranty period for the computer Model description select models only 5 This is ...

Page 30: ...e BIOS back to factory shipped specifications when replacing the system board The label may have a different number of characters depending on the operating system on the computer NOTE Computer details may vary from images Windows 8 models Non Windows 8 models 22 Chapter 3 Illustrated parts catalog ...

Page 31: ...Computer major components Computer major components 23 ...

Page 32: ...des replacement thermal material For use in models without Windows 8 models Discrete graphics 683855 001 UMA graphics 683856 001 UMA graphics in Japan 696335 001 For use in Windows 8 models Discrete graphics and Windows 8 Standard 683855 501 Discrete graphics and Windows 8 Professional 683855 601 UMA graphics and Windows 8 Standard 683856 501 UMA graphics and Windows 8 Professional 683856 601 Disc...

Page 33: ...n 2x2 BT4 0 combo 676786 001 Atheros AR9565 802 11bgn 1x1 WiFi BT4 0 combo Adapter 690019 001 Ralink RT3290LE 802 11bgn 1x1 Wi Fi and Bluetooth 4 0 Combo Adapter 690020 001 Ralink RT5390R 802 11bgn 1x1 Wi Fi Adapter 691415 001 17 Latch Kit includes knob spring and left and right latches 686319 001 Heat sink includes replacement thermal material 18 For use in models with discrete graphics 683860 00...

Page 34: ...cessor with 3 MB L3 cache 677152 001 2350M 2 3 GHz processor with 3 MB L3 cache 653340 001 Intel Pentium processor dual core 2020M 2 4 GHz processor with 2 MB L3 cache 700628 001 B980 2 4 GHz with 2 MB L3 cache 692428 001 B970 2 3 GHz with 2 MB L3 cache 676785 001 Intel Celeron processor B840 1 9 GHz with 2 MB L3 cache 664663 001 21 Bottom door 691116 001 26 Chapter 3 Illustrated parts catalog ...

Page 35: ...module 683508 001 Display Hinge Kit 684239 001 3 Display hinge covers left and right 4 Display hinges left and right Screw covers not illustrated Plastics Kit Item Description Spare part number Plastics Kit 684241 001 1 Optical drive protective insert 2 Secure Digital card protective insert Display components 27 ...

Page 36: ...400 rpm 645193 001 128 GB solid state drive 684253 001 Hard Drive Hardware Kit includes hard drive bracket and screws 684238 001 2 Optical drives include bezel bracket and screws DVD ROM drive 703886 001 DVD RW Double Layer Drive 684249 001 Blu ray ROM DVD RW SuperMulti DL Drive 684250 001 28 Chapter 3 Illustrated parts catalog ...

Page 37: ...ple s Republic of China 693713 001 Power cords For use in Australia 490371 011 For use in the People s Republic of China 490371 AA1 For use in Europe the Middle East and Africa 490371 021 For use in India 490371 D61 For use in Israel 490371 BB1 For use in Japan 490371 291 For use in South Africa 490371 AR1 For use in South Korea 490371 AD1 For use in Switzerland 490371 111 For use in Taiwan 490371...

Page 38: ...d use in the People s Republic of China 490371 AB1 A Power for cord use in Taiwan 490371 AD1 A Power for cord use in South Korea 490371 AR1 A Power for cord use in South Africa 490371 BB1 A Power cord for use in Israel 490371 D61 A Power cord for use in India 591699 001 A Notebook combination lock 592923 001 A Professional slim top load case 612757 001 A Nylon case 634400 001 A Sierra MC8355 Gobi3...

Page 39: ...Core i3 processor 3110M 2 3 GHz 3 MB L3 cache include thermal material 683508 001 N Webcam module 683802 001 A 500 GB 5400 rpm hard drive 7 mm 683855 001 N System board for use in models without Windows 8 with discrete graphics includes replacement thermal material 683855 501 N System board for use in models with discrete graphics and Windows 8 Standard 683855 601 N System board for use in models ...

Page 40: ...4252 061 A Keyboard for use in models without Windows 8 in Italy 684252 071 A Keyboard for use in models without Windows 8 in Spain 684252 131 A Keyboard for use in models without Windows 8 in Portugal 684252 141 A Keyboard for use in models without Windows 8 in Turkey 684252 151 A Keyboard for use in models without Windows 8 in Greece 684252 171 A Keyboard for use in models without Windows 8 in S...

Page 41: ...e s Republic of China 696335 001 N System board for use in models without Windows 8 in models with UMA graphics in Japan 696335 501 N System board for use in models with discrete graphics and Windows 8 Standard in Japan 696335 601 N System board for use in models with UMA graphics and Windows 8 Professional in Japan 700627 001 N Intel Core i3 processor 3120M 2 4 GHz 3 MB L3 cache include thermal m...

Page 42: ...uth Korea 701974 B31 A Keyboard for use in Windows 8 models in the Netherlands and Europe 701974 BA1 A Keyboard for use in Windows 8 models in Slovakia 701974 BB1 A Keyboard for use in Windows 8 models in Israel 701974 BG1 A Keyboard for use in Windows 8 models in Switzerland 701974 D61 A Keyboard for use in Windows 8 models in India 701974 DD1 A Keyboard for use in Windows 8 models in Iceland 701...

Page 43: ... some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressu...

Page 44: ...erting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in...

Page 45: ...ons Keep components in their electrostatic safe containers until you are ready to install them Use nonmagnetic tools Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The...

Page 46: ...nd that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field...

Page 47: ... between the operator and ground To be effective the conductive strips must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tapes Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistanc...

Page 48: ...ct all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery 1 Position the computer upside down on a flat surface 2 Slide the battery release latches 1 to release the battery NOTE You can slide the battery release latches simultaneously or one...

Page 49: ...ttom of the computer When not in use the security screw can be stored inside the battery bay Remove the battery To use the security screw 1 Remove the battery 2 Remove the security screw from inside the battery bay 1 and insert it 2 to lock the service door in place Component replacement procedures 41 ...

Page 50: ...e Battery on page 40 Remove the bottom door 1 Position the computer upside down on a flat surface with the battery bay toward you 2 With the battery bay toward you remove the security screw 1 if the security screw is being used For additional information about the security screw see Using the optional security screw on page 41 3 Slide the service door release latches 2 to release the service door ...

Page 51: ...off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 40 5 Remove the bottom door see Bottom door on page 42 Re...

Page 52: ...ough the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 40 5 Remove the bottom door see Bottom door on page 42 Remove the optical drive 1 Position the computer upside down with the ...

Page 53: ...4 Remove the optical drive 3 from the computer Reverse this procedure to install an optical drive Component replacement procedures 45 ...

Page 54: ... turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 40 5 Remove the bottom door see Bottom door on page 42 NOTE Instructions for r...

Page 55: ...ve from the connector and then lift the hard drive out of the hard drive bay 4 If it is necessary to replace the hard drive cover lift the Mylar tab to unlock it 5 Remove the four Phillips PM3 0 3 0 hard drive cover screws 1 that secure the cover to the hard drive Component replacement procedures 47 ...

Page 56: ... is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 40 5 Remove the bottom door see Bottom door on page 4...

Page 57: ... incorrect insertion into the memory module slot NOTE The computer uses two memory sockets The top socket houses the expansion memory module and the bottom socket houses the primary memory module The removal procedure is the same for both memory sockets Reverse this procedure to install a memory module Component replacement procedures 49 ...

Page 58: ...he power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 40 5 Remove the bottom door see Bottom door on page 42 Remove the WWAN module 1 Position the computer upside down 2 Disconnect the WWAN antenna cables 1 from the terminals on the WWAN module NOTE The red WWAN antenna cable is...

Page 59: ...vent incorrect insertion Figure 4 1 Removing the WWAN module NOTE If the WWAN antennas are not connected to the terminals on the WWAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WWAN module Component replacement procedures 51 ...

Page 60: ...computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 40 5 R...

Page 61: ...ith a notch to prevent incorrect insertion NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 53 ...

Page 62: ...ll external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 40 5 Remove the bottom door see Bottom door on page 42 Remove the keyboard 1 Position the computer upside down with the front toward you 2 Remove the three Phillips ...

Page 63: ...over onto the palm rest Under the keyboard the cable is connected to the system board 7 Rotate the keyboard until it rests on the palm rest 1 and then disconnect the keyboard cable by lifting the keyboard connector latch 2 and then disconnecting the keyboard cable from the system board 3 8 Remove the keyboard Reverse this procedure to install the keyboard Component replacement procedures 55 ...

Page 64: ...d then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 40 5 Remove the following components a Bottom door see Bottom door on page 42 b Hard drive see Hard dr...

Page 65: ...2 Remove the following covers and screws that secure the top cover to the computer 1 4 rubber screw covers 2 11 Torx T8M2 5 6 0 screws Component replacement procedures 57 ...

Page 66: ...the top cover to the computer 1 3 Phillips PM2 0 2 0 screws from the battery bay 2 3 Phillips PM2 0 2 0 screws from the optical drive bay 4 Position the computer upright with the front toward you 58 Chapter 4 Removal and replacement procedures ...

Page 67: ...ables from the system board 1 Power button function board cable 2 Audio board cable 3 Fingerprint reader board cable 6 Remove the Torx T8M2 5 6 0 screw that secures the top cover to the computer Component replacement procedures 59 ...

Page 68: ... on the top of the top cover 1 to disengage it from the computer and then remove the top cover from the computer 2 Reverse this procedure to install the top cover 60 Chapter 4 Removal and replacement procedures ...

Page 69: ...connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 40 5 Remove the following components a Bottom door see Bottom door on page 42 b Keyboard see Keyboard on page 54 c Top cover see Top cover on page 56 Remove the fingerprint reader board...

Page 70: ...4 Remove the reader board and cable assembly from the top cover 4 Reverse this procedure to install the fingerprint reader board 62 Chapter 4 Removal and replacement procedures ...

Page 71: ...sconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 40 5 Remove the following components a Bottom door see Bottom door on page 42 b Keyboard see Keyboard on page 54 c Top cover see Top cover on page 56 Remove the audio board 1 Position the top cover upside down 2 Dis...

Page 72: ...4 Rotate the audio board upward 3 and then remove it from the top cover Reverse this procedure to install the audio board 64 Chapter 4 Removal and replacement procedures ...

Page 73: ...r by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 40 5 Remove the following components a Bottom door see Bottom door on page 42 b Keyboard see Keyboard on page 54 c Top cover see Top cover on page 56 Remove the function board power button board assembly 1 Position the top cover upside down 2 Remove ...

Page 74: ...4 Remove the power button board from the top cover 3 Reverse this procedure to install the function board power button board 66 Chapter 4 Removal and replacement procedures ...

Page 75: ...computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 40 5 Remove the following components a Bottom door see Bottom door on page 42 b Keyboard see Keyboard on page 54 c Top cover see Top cover on page 56 Remove the RTC battery 1 Position the computer upright with the front toward you 2 Use a scre...

Page 76: ...wer cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 40 5 Remove the following components a Bottom door see Bottom door on page 42 b Keyboard see Keyboard on page 54 c Top cover see Top cover on page 56 Remove the speaker assembly 1 Position the computer upright with the front toward you 2 Disconnect the speaker cable from the sy...

Page 77: ... turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 40 5 Remove the following components a Bottom door see Bottom door on page 42 ...

Page 78: ...atch assembly 1 Position the computer right side up with the front toward you 2 Detach the spring hook 1 from the tab on the base enclosure 2 3 Rotate the latch 3 and lift it from the computer Reverse this procedure to install the latch assembly 70 Chapter 4 Removal and replacement procedures ...

Page 79: ...e computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 40 5...

Page 80: ... display cable 1 speaker cable 2 and the power cable 3 from the system board 3 Remove the Phillips PM2 5 6 0 screw 1 that secures the system board to the base enclosure 4 Lift the right side of the system board up at an angle 2 and then lift the system board up and to the right to remove it 3 Reverse this procedure to install the system board 72 Chapter 4 Removal and replacement procedures ...

Page 81: ...er cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 40 5 Remove the following components a Bottom door see Bottom door on page 42 b Hard drive see Hard drive on page 46 c Optical drive see Optical drive on page 44 d WLAN module see WLAN Bluetooth combo card on page 52 e WWAN module see WWAN module on page 50 f Keyboard see Keyboa...

Page 82: ...system board 3 6 To remove the UMA heat sink disconnect the fan cable 1 from the system board 7 Loosen the four captive Phillips screws 2 that secure the heat sink to the system board 74 Chapter 4 Removal and replacement procedures ...

Page 83: ...heat sink 2 4 each time you remove the heat sink All heat sink and processor spare part kits include thermal material NOTE For UMA models thoroughly clean thermal material from the surface of the system board 1 and heat sink 2 each time you remove the heat sink All heat sink and processor spare part kits include thermal material Component replacement procedures 75 ...

Page 84: ...by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer 76 Chapter 4 R...

Page 85: ... Dual Core 2020M 2 4 GHz processor with 2 MB L3 cache 700628 001 B980 2 4 GHz with 2 MB L3 cache 692428 001 B970 2 3 GHz with 2 MB L3 cache 676785 001 Intel Celeron processor B840 1 9 GHz with 2 MB L3 cache 664663 001 Before removing the processor follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down t...

Page 86: ...system board upside down 2 Use a flat bladed screwdriver to turn the processor locking screw 1 one half turn counterclockwise until you hear a click 3 Lift the processor 2 straight up and remove it NOTE The gold triangle 3 on the processor must be aligned with the triangle embossed on the processor slot when you install the processor Reverse this procedure to install the processor 78 Chapter 4 Rem...

Page 87: ...nected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 40 5 Remove the following components a Bottom door see Bottom door on page 42 b WLAN module see WLAN Bluetooth combo card on page 52 c WWAN module see WWAN module on page 50 d Keyboard see...

Page 88: ...s possible 5 Disconnect the display cable 1 from the system board and make sure the antenna cables are all pulled through the hole 2 that routes to the bottom of the computer 6 Remove the three Torx T8M2 5 6 0 screws 1 that secure the display to the computer 80 Chapter 4 Removal and replacement procedures ...

Page 89: ...TION When installing the display assembly be sure that the wireless antenna cables are routed and arranged properly Failure to properly route the antennas can result in degradation of the computer s WLAN and WWAN performance Component replacement procedures 81 ...

Page 90: ...splay to remove them Display hinge covers are available in the Display Hinge Kit using spare part number 684239 001 9 To replace the display bezel remove the two screw covers 1 and the two Phillips PM2 5 4 0 screws 2 from the bottom corners of the display bezel 82 Chapter 4 Removal and replacement procedures ...

Page 91: ... edges of the left and right sides 2 and then the bottom 3 of the bezel until it disengages from the display enclosure 11 Remove the display bezel 4 The bezel is available using spare part number 683858 001 Component replacement procedures 83 ...

Page 92: ...ded tape on the display enclosure 2 The webcam module is available using spare part number 683508 001 13 If it is necessary to replace the display hinges remove the six Phillips PM2 5 3 0 screws that secure the display hinges and panel to the display enclosure 14 Remove the display hinges and panel from the display enclosure 84 Chapter 4 Removal and replacement procedures ...

Page 93: ...g the display enclosure 1 lifting the tape 2 that covers the connector and disconnecting the cable from the panel 3 16 Remove the two Phillips PM1 6 1 5 screws 1 that secure each display hinge to the display panel Component replacement procedures 85 ...

Page 94: ...lay hinges 2 Display hinges are available in the Display Hinge Kit using spare part number 684239 001 Reverse this procedure to reassemble and install the display assembly 86 Chapter 4 Removal and replacement procedures ...

Page 95: ...hen unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 40 5 Remove the following components a Bottom door see Bottom door on page 42 b WLAN module see WLAN Bluetooth combo card on page 52 c WWAN module see WWAN module on page 50 d Keyboard see Keyboard on page 54 e Top cover see Top cover on page 56 f Speakers see Speaker assembly on page 68 g Display see Display ...

Page 96: ...power cable assembly from the computer 3 NOTE Note the location of the cable routing channel for reassembly Reverse this procedure to install the power connector cable 88 Chapter 4 Removal and replacement procedures ...

Page 97: ...art Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC...

Page 98: ... effect when the computer restarts Restoring factory settings in Computer Setup NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f1...

Page 99: ...d BIOS New folder in either the HP_Tools partition of the hard drive or the USB flash drive 5 Locate the sig file in the ROM cab file and rename it with the same prefix as the bin file for example 68CDD sig Copy the renamed file to the Hewlett Packard BIOS New folder in either the HP_Tools partition of the hard drive or the USB flash drive 6 Restart the computer and then press esc while the Press ...

Page 100: ... available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Computer Setup 1 Start Computer Setup 2 Use a pointing device or the arrow keys to select F...

Page 101: ... to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software updates especiall...

Page 102: ...in test This test repeats the start up test and checks for intermittent problems that the start up test does not detect System Tune Up This group of additional tests checks your computer to make sure that the main components are functioning correctly System Tune Up runs longer and more comprehensive tests on memory modules hard drive SMART attributes the hard drive surface the battery and battery ...

Page 103: ...rrors can prevent the computer from operating properly Starting Computer Setup NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 ...

Page 104: ... effect when the computer restarts Restoring factory settings in Computer Setup NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f1...

Page 105: ...ate only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC ou...

Page 106: ...ctioning correctly System Tune Up runs longer and more comprehensive tests on memory modules hard drive SMART attributes the hard drive surface the battery and battery calibration video memory and the WLAN module status Start up test This test analyzes the main computer components that are required to start the computer Run in test This test repeats the start up test and checks for intermittent pr...

Page 107: ... Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Using Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these st...

Page 108: ...ps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select File Restore Defaults 4 Follow the on screen instructions 5 To save your changes and exit click the Save icon in the lower left corner of the screen and then foll...

Page 109: ...ot download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Suspend or Hibernation Do not insert remove...

Page 110: ...ondition of the battery and calibrates the battery if necessary If the battery fails the test contact HP Customer Support to report the issue and purchase a replacement battery System Tune Up This group of additional tests checks your computer to make sure that the main components are functioning correctly System Tune Up runs longer and more comprehensive tests on memory modules hard drive SMART a...

Page 111: ...ature Operating not writing to optical disc 0 C to 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 14 7 to 10 1 psia 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 14 7 to 4 4 psia 15 m to 12 192 m 50 ft to 40 000 ft Shock Operating...

Page 112: ...c U S Active diagonal size 33 8 cm 13 3 in Resolution 1366x768 HD Active area 293 38x165 02 PPI 118 Surface treatment Anti glare Contrast ratio 300 1 typical Anti glare Response time 16 ms Brightness 200 nits typical Viewing angle SVA Backlight LED Luminance uniformity 13 points 1 4 typ 1 6 max Lifetime 1 2 luminance 12 000 hours Color coordinate white 0 313 0 329 Color tolerance white 0 02 Color ...

Page 113: ... Average 13 ms Maximum 27 ms Logical blocks 625 142 448 Disc rotational speed 5400 rpm or 7200 rpm Operating temperature 5 C to 55 C 41 F to 131 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions apply Contact technical support for details Hard drive specifi...

Page 114: ...n Disc diameter Standard disc 12 cm 4 72 in Mini disc 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 µm Access time CD DVD Random 175 ms 230 ms Full stroke 285 ms 335 ms Audio output level Line out 0 7 Vrms Cache buffer 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X...

Page 115: ...ual Layer HD DVD RW CD R and CD RW DVD R DVD R 9 DVD RW DVD R DVD R 9 DVD RW DVD RAM Access time CD DVD HD Random 170 ms 170 ms 230 ms Cache buffer 8 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 2 700 KB sec 5X DVD RAM 6 750 KB ...

Page 116: ...dows Help and Support for more information After you open Device Manager drill down to a device and double click it to access its properties To access Device Manager in Windows 8 1 From the Start screen type control and then select Control Panel 2 Select System and Security and then in the System area click Device Manager A list display all the devices installed in your computer To access Device M...

Page 117: ...odels only or an optional external optical drive Backing up your information Creating a system image select models only Scheduling automatic backups select models only Creating system restore points Recovering individual files Restoring the computer to a previous state Recovering information using recovery tools NOTE For detailed instructions perform a search for these topics in Help and Support I...

Page 118: ... only using the installed optical drive select models only or an optional external optical drive and back up your system As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup The system repair discs select models only are used to start up boot the computer and repair the operating system in case of system instab...

Page 119: ...reboot the computer and repair the operating system For additional information see the Using a Windows 7 operating system DVD purchased separately section Using the Windows recovery tools To recover information you previously backed up 1 Select Start All Programs Maintenance Backup and Restore 2 Follow the on screen instructions to recover your system settings your computer select models only or y...

Page 120: ...er click Manage and then click Disk Management NOTE If the HP Recovery partition has been deleted the f11 restore option will not function You must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery disc both purchased separately if the Windows partition and the HP Recovery partition are not listed For additional information see the Using a ...

Page 121: ...d When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 7 operating system DVD NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating...

Page 122: ...ur initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup The system repair media select models only are used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you t...

Page 123: ...d and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition and the Windows partition From the Start screen type e and then...

Page 124: ...ayed on the screen 5 Follow the on screen instructions Using Windows 8 operating system media purchased separately To order a Windows 8 operating system DVD go to http www hp com support select your country or region and follow the on screen instructions You can also order the DVD by calling support For contact information see the Worldwide Telephone Numbers booklet included with the computer CAUT...

Page 125: ...ner of the screen and then select General from the PC settings screen 4 Under Refresh your PC without affecting your files select Get started and follow the on screen instructions Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described ...

Page 126: ...rted and follow the on screen instructions Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system 1 From the Start screen type HP Software Setup and select Apps 2 Open HP Software Setup 3 Follow the on screen directions to reinstall drivers or select software 118 Chapter 7 Backup and recovery ...

Page 127: ...efore you add or modify hardware or software To back up your home directory files using Backup Manager Settings 1 Select Computer More Applications Tools Backup Manager Settings and click Backup my home directory 2 Click Storage Destination Location and then select a location to back up your information 3 Click Schedule and then select a time schedule to perform backups at a regularly scheduled ti...

Page 128: ...tions 2 In the left pane click Tools and then click Create HP Factory Image Restore DVD in the right pane 3 Follow the on screen instructions to create an image file to burn a recovery disc To restore the computer from the recovery disc follow these steps 1 If possible back up all personal files 2 Insert the HP Factory Image Restore DVD into the optical drive and restart the computer 3 As the comp...

Page 129: ...ting the Recovery process make sure any data on the system to be recovered has been backed up The recovery process destroys all data on the system to be recovered 1 Turn off the computer 2 Connect the USB Disk On Key to a USB port on the computer 3 Turn on the computer while holding down the f9 key 4 Once the system has booted the Boot Options menu should appear 5 Using the arrow keys select USB D...

Page 130: ...s of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the f11 key To use the f11 key Press f11 while the computer boots or Press and hold f11 as you press the power button The following options are available Cancel Reboot Reboots the system No recovery or restore activity is performed Recover Repair System This opti...

Page 131: ...g requirements are applicable to all countries and regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage...

Page 132: ... Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 124 Chapter 8 Power cord set requi...

Page 133: ...mm2 or 1 25mm2 conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75mm2 conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3X0 75mm2 conductor size KTL logo and individua...

Page 134: ...tended for recycling purposes are the LCD panel and the backlight When you remove these components handle them carefully NOTE Materials Disposal This HP product contains mercury in the backlight in the display assembly that might require special handling at end of life Disposal of mercury may be regulated because of environmental considerations For disposal or recycling information contact your lo...

Page 135: ... covers 1 and screws 2 that secure the display bezel to the display assembly 2 Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 3 Display 127 ...

Page 136: ...to the display enclosure 6 Remove the display panel assembly 2 from the display enclosure 7 Position the display panel assembly upside down 8 Remove all screws that secure the display panel frame to the display panel 9 Use a sharp edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame 128 Chapter 9 Recycling ...

Page 137: ...e display panel 11 Remove the screws 1 that secure the backlight cover to the display panel 12 Lift the top edge of the backlight cover 2 and swing it outward 13 Remove the backlight cover 14 Position the display panel right side up Display 129 ...

Page 138: ...ition the display panel upside down WARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury 17 Remove the backlight frame from the display panel 130 Chapter 9 Recycling ...

Page 139: ... the LCD panel 20 Remove the screws 2 that secure the LCD panel to the display rear panel 21 Release the LCD panel 3 from the display rear panel 22 Release the tape 4 that secures the LCD panel to the display rear panel 23 Remove the LCD panel 24 Recycle the LCD panel and backlight Display 131 ...

Page 140: ...d 10 TouchPad on off 10 Web browser 13 wireless 13 C cables service considerations 36 caps lock light identifying 11 case basic carrying 29 30 case nylon 29 30 case slim top load 29 30 chipset product description 1 components bottom 19 display 7 9 front 16 left side 17 right side 18 top 10 computer reset 117 122 Computer Setup navigating and selecting 89 95 99 restoring factory settings 90 96 100 ...

Page 141: ...out headphone 16 RJ 45 network 17 K keyboard product description 4 removal 54 spare part numbers 24 32 33 54 keypad embedded numeric 14 keys embedded numeric keypad 15 esc 14 fn 14 15 function 14 15 num lk 14 15 operating system applications 15 operating system logo key 15 Windows applications 14 Windows logo 14 L latch assembly removal 69 spare part number 25 33 69 legacy support USB 89 95 99 lig...

Page 142: ...t number 24 32 67 Rubber Kit spare part number 32 S Screw Kit spare part number 29 32 Secure Digital card insert illustrated 27 security cable slot 17 security screw removal 41 security product description 4 service considerations 35 service door release latches 19 service tag 21 serviceability product description 6 setup utility navigating and selecting 89 95 restoring factory settings 90 96 SUSE...

Page 143: ...8 operating system DVD 116 Windows applications key identifying 14 Windows logo key identifying 14 wireless antennas disconnecting 50 52 wireless antennas identifying 7 wireless button identifying 13 wireless light 11 wireless module compartment 20 wireless product description 2 WLAN antennas identifying 7 9 WLAN Bluetooth combo card removal 52 spare part number 25 52 workstation guidelines 38 WWA...

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