HP ProBook 4445s, Maintenance And Service Manual

Page 1: ...HP ProBook 4445s Notebook PC HP ProBook 4446s Notebook PC Maintenance and Service Guide ...

Page 2: ...oration in the United States and or other countries SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for...

Page 3: ...llow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety o...

Page 4: ...iv Safety warning notice ...

Page 5: ...arts of the computer 18 3 Illustrated parts catalog 20 Service tag 20 PCID Label 21 Computer major components 22 Display components 25 Plastics Kit 25 Cable Kit 27 Mass storage devices 28 Miscellaneous parts 28 Sequential part number listing 29 4 Removal and replacement procedures 32 Preliminary replacement requirements 32 Tools required 32 Service considerations 32 Plastic parts 32 Cables and con...

Page 6: ...tem board 66 Heat sink 69 Processor 72 RTC battery 74 Power cable 76 Display assembly 77 5 Computer Setup BIOS and Advanced System Diagnostics 84 Windows 7 Computer Setup BIOS and Advanced System Diagnostics 84 Using Computer Setup 84 Starting Computer Setup 84 Navigating and selecting in Computer Setup 84 Restoring factory settings in Computer Setup 85 Updating the BIOS 85 Downloading SoftPaqs to...

Page 7: ... Computer Setup 95 Updating the BIOS 95 Determining the BIOS version 95 Downloading a BIOS update 96 Using Advanced System Diagnostics 97 6 Specifications 98 Computer specifications 98 35 6 cm 14 0 in HD display specifications 99 Hard drive specifications 99 Blu ray BD R RE DVD RW SuperMulti DL Drive 100 DVD ROM Drive specifications 101 Specification information in Device Manager 101 7 Backup and ...

Page 8: ...stall Windows 111 Using HP Software Setup 111 SUSE Linux Backup and recovery 112 Creating backups 112 Backing up your information 112 Performing a system recovery 113 USB Recovery option select models only 113 Remove everything and reinstall SUSE Linux 114 8 Power cord set requirements 116 Requirements for all countries and regions 116 Requirements for specific countries and regions 116 9 Recyclin...

Page 9: ... A70M FCH Graphics AMD UMA Processor specific see Processors AMD Discrete Graphics A4 4300M Graphics branding HD7420G AMD RadeonTM 7650M or A6 4400M Graphics branding HD 7520G AMD Radeon 7650M or A8 4500M Graphics branding HD 7640G AMD Radeon 7650M Panel All display assemblies include 2 wireless local area network WLAN antennas 35 6 cm 14 0 inch HD Anti glare 1366x768 35 6 cm 14 0 inch HD Anti gla...

Page 10: ...B 7200 rpm 2 5 in 320 GB 5400 rpm 2 5 in Fixed optical drives Supports the following 12 7 mm SATA optical drives DVD RW DL SuperMulti DL Blu ray ROM DVD RW SuperMulti DL Supports no optical drive option Audio Visual Integrated dual array microphone webcam models only Integrated mono non webcam models Stereo speakers 2 Integrated webcam 720p HD Supports no camera option Headphone and microphone jac...

Page 11: ...upported by combo card External media card 6 in 1 Digital Media Reader Slot Supports SD SDHC SDXC MMC MMC and Memory Stick Ports Audio in stereo microphone Audio out stereo headphone RJ 45 Ethernet includes link and activity lights USB 3 0 2 USB 2 0 2 VGA Dsub 15 pin supporting 1600 1200 external resolution at 75 Hz hot plug unplug with auto detect HDMI Multi pin AC port Keyboard pointing devices ...

Page 12: ... Windows 7 Home Premium with Microsoft Office 2010 Starter PPP EDGI Windows 7 Home Premium 64 with Microsoft Office 2010 Home and Business Japan only Windows 7 Home Premium 64 with Microsoft Office 2010 Personal Japan only Windows 7 Home Premium 64 with Microsoft Office 2010 Starter excludes Japan Windows 7 Home Premium 64 with Microsoft Office Professional Japan only Windows 7 Home Basic 64 with ...

Page 13: ... Windows 8 Pro 64 with Microsoft Office 2010 Transition OPK excludes Japan Windows 8 Pro 64 with Microsoft Office 2010 Personal Japan only Windows 8 Pro 64 with Microsoft Office 2010 Home Business Japan only Windows 8 Pro 64 with Microsoft Office 2010 Professional Japan only Restore Media Windows 7 Professional 64 Windows 7 Home Basic 64 Windows 7 Home Premium 64 DRDVD Windows 7 Windows 8 Pro 64 D...

Page 14: ...Category Description 4445s UMA 4446s disc Optical drive Memory module WLAN module Keyboard 6 Chapter 1 Product description ...

Page 15: ...d on off button Turns the TouchPad on and off 2 TouchPad zone Moves the pointer and selects or activates items on the screen 3 Left TouchPad button Functions like the left button on an external mouse 4 Right TouchPad button Functions like the right button on an external mouse Top 7 ...

Page 16: ...n energy saving mode that uses the least amount of power 2 Caps lock light On Caps lock is on 3 Web browser light On The computer is on Off The computer is of in the Suspend state or in Hibernation Hibernation is an energy saving mode that uses the least amount of power 4 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device ...

Page 17: ...Buttons speakers and fingerprint reader select models only NOTE Refer to the illustration that most closely matches your computer Top 9 ...

Page 18: ...learn more about your power settings In Windows 7 1 Select Computer Control Center 2 In the left pane click System and then click Power Management in the right pane In Windows 8 From the Start screen type power options Click Settings and then select Power Options from the options displayed In SUSE Linux 1 Select Computer Control Center 2 In the left pane click System and then click Power Managemen...

Page 19: ...used system functions when pressed in combination with the fn key 5 Embedded numeric keypad When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key 6 Windows applications key Windows 7 Displays a shortcut menu for items beneath the cursor Windows 8 Displays a shortcut menu fo...

Page 20: ...ke an external numeric keypad when pressed in combination with the fn and num lk keys Each key on the keypad performs the function indicated by the icon in the upper right corner of the key 5 Operating system applications key Displays a shortcut menu for items beneath the cursor 6 num lk key Turns the embedded numeric keypad on and off when pressed in combination with the fn key NOTE The keypad fu...

Page 21: ...nd when connected to optional powered stereo speakers headphones earbuds a headset or television audio WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices In Windows 8 To access this guide select the HP Support Assistant app on the Start screen se...

Page 22: ...ical drive is being accessed Off The optical drive is idle 4 Optical drive eject button select models only Releases the optical drive disc tray Left Component Description 1 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 2 Power connector Connects an...

Page 23: ...Off The battery is fully charged 4 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 5 External monitor port Connects an external VGA monitor or projector 6 RJ 45 network jack Connects a network cable 7 HDMI port Connects an...

Page 24: ...then select Help and Support 5 Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on NOTE The display switch is not visible from the outside of the computer The antennas are not visible on the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory not...

Page 25: ...ion 1 Battery and service door release latches Release the battery from the battery bay by sliding the release latches one time When the battery has been removed from the battery bay release the service door from the computer by sliding the release latches a second time 2 Battery bay Holds the battery Bottom 17 ...

Page 26: ...nd then contact support through Help and Support On Windows 7 models contact technical support through Help and Support On Windows 8 models From the Start screen type help and then select Help and Support On SUSE Linux models contact technical support through Linux Help 4 Vents 2 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components an...

Page 27: ...Component Description 1 Memory modules 2 Hard drive 3 WLAN module slot select models only Identifying the bottom parts of the computer 19 ...

Page 28: ...ier that is unique to each product Part number Product number p n 3 This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed Warranty period 4 This number describes the duration in years of the warranty period for the computer Model description 5 This is the alphanumeric identifier...

Page 29: ...OS back to factory shipped specifications when replacing the system board The following image illustrates label location NOTE Computer layout may vary between models The PCID label used on WIndows 7 and SUSE Linux models is shown below The PCID label used on Windows 8 models is shown below PCID Label 21 ...

Page 30: ...Computer major components 22 Chapter 3 Illustrated parts catalog ...

Page 31: ... System board includesRTC battery and replacement thermal grease for CPU and thermal pad for VGA System board for use UMA models with Windows 7 683600 001 System board for use in UMA models with Windows 8 Std 683600 501 System board for use in UMA models with Windows 8 Pro 683600 601 System board for use in discrete models with 1 GB graphics memory and Windows 7 683598 001 System board for use in ...

Page 32: ...0 1600 MHz DDR3 4 GB 641369 001 2 GB 652972 001 16 Optical drive includes bracket bezel and screws Blu ray ROM DVD RW SuperMulti DL Drive 691110 001 DVD RW Double Layer Drive 691111 001 17 Processor includes thermal material AMD A4 4300M 3 0 GHz 2 5 GHz 1 MB L2 cache 685990 001 AMD A6 4400M 3 2 GHz 2 7 GHz 1 MB L2 cache 683047 001 AMD A8 4500M 2 8 GHz 1 9 GHz 4 MB L2 cache 683048 001 18 Hard drive...

Page 33: ...udes LCD rubbers For use with models with a webcam 683641 001 For use with models without a webcam 683642 001 3 Webcam module 683508 001 Microphone module not illustrated 647675 001 4 Display hinges includes left and right hinges and covers 683643 001 Hinge cover included in Display hinge kit spare part number 683463 001 Plastics Kit Display components 25 ...

Page 34: ...Item Description Spare part number Plastics Kit 683662 001 1 Optical drive protective insert 2 Secure Digital card protective insert 26 Chapter 3 Illustrated parts catalog ...

Page 35: ...Cable Kit Item Description Spare part number Cable Kit 683640 001 1 Battery connector cable 2 Power connector cable 3 Audio cable 4 USB module with cable Cable Kit 27 ...

Page 36: ...ator and screws 683488 001 Miscellaneous parts Description Spare part number AC adapters 65 W AC smart adapter RC V EM PFC 693710 001 65 W AC smart adapter non PFC 693711 001 90 W AC smart adapter PFC 693712 001 90 W AC smart adapter EM PFC 693713 001 Power cord for use in the United States 490371 001 Power cord for use in the United Kingdom SIngapore 490371 031 Power cord for use in Thailand 4903...

Page 37: ...ase 612757 001 A Nylon case 622643 001 A 320 GB 5400 rpm hard drive 626729 001 A HP keyed cable lock 633252 001 A 750 GB 7200 rpm hard drive 2 5 in 633805 001 A 6 cell 47 WHr 2 2 Ah Li ion battery 633809 001 A 9 cell 93 WHr 2 8 Ah Li ion battery 634250 001 A 750 GB 5400 rpm hard drive 2 5 in 634925 001 A 500 GB 7200 rpm hard drive 2 5 in 641369 001 A 4 GB memory module PC3 12800 1600 MHz DDR3 6416...

Page 38: ... with 2 GB of discrete memory and Windows 7 683599 501 N System board for use in models with 2 GB of discrete memory and Windows 8 Std 683599 601 N System board for use in models with 2 GB of discrete memory and Windows 8 Pro 683600 001 N System board for use in models with UMA graphics with Windows 7 683600 501 N System board for use in models with UMA graphics and Windows 8 Std 683600 601 N Syst...

Page 39: ...8 001 N Hinge up display Bright Vies with webcam 685990 001 N AMD processor A4 4300 M 3 0 GHz 2 5 GHz 1 MB L2 cache 690019 001 A Atheros AR9565 802 11 b g n 1x1 WiFi BT4 0 combo Adapter 690020 001 A Ralink RT3290LE 802 11 b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter 690979 001 A Bottom door 691110 001 A Blu ray BD R RE DVD RW SuperMulti DL Drive 691111 001 A DVD ROM Drive 691415 001 A Ralink R53...

Page 40: ...e of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure o...

Page 41: ... inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is no...

Page 42: ...Keep components in their electrostatic safe containers until you are ready to install them Use nonmagnetic tools Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The fol...

Page 43: ...nd and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive f...

Page 44: ...ween the operator and ground To be effective the conductive strips must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tapes Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance St...

Page 45: ...ed on the service tag Product name 1 This is the product name affixed to the front of the computer Serial number s n 2 This is an alphanumeric identifier that is unique to each product Part number Product number p n 3 This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed Warrant...

Page 46: ...ll external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery 1 Position the computer upside down on a flat surface with the battery bay toward you 2 Slide the battery release latches 1 to release the battery 3 Pivot the battery 2 away from the comp...

Page 47: ...e computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 38 Remove the bottom door 1 Position the computer upside down on a flat surface with the battery bay toward you 2 Remove the locking screw if installed 1 and slide the release latches 2 in towards the center of the computer 3 Slide the door ...

Page 48: ... Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 38 5 Remove the bottom door see Bottom door on page 39 Remove the optical drive 1 Position the computer upside down with the right side toward you 2 Rem...

Page 49: ...5 If it is necessary to replace the optical drive bracket position the optical drive with the rear toward you 6 Remove the two Phillips PM2 0 3 0 screws 1 that secure the optical drive bracket to the optical drive Component replacement procedures 41 ...

Page 50: ...7 Remove the optical drive bracket 2 Reverse this procedure to install an optical drive 42 Chapter 4 Removal and replacement procedures ...

Page 51: ...re disassembling the computer follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter ...

Page 52: ...tem board connector and remove the drive from the drive bay 4 If it is necessary to replace the hard drive bracket open the mylar protective cover 1 and remove the two Phillips PM3 0 3 0 hard drive bracket screws 2 from each side of the hard drive 4 total screws 44 Chapter 4 Removal and replacement procedures ...

Page 53: ...C3 12800 1600 MHz DDR3 652972 001 4 GB PC3 12800 1600 MHz DDR3 641369 001 Update BIOS before adding memory modules Before adding new memory make sure you update the computer to the latest BIOS CAUTION Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems To update BIOS 1 Navigate to www hp com 2 Click Support Drivers click Drivers So...

Page 54: ...and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 38 5 Remove the bottom door see Bottom door on page 39 Remove the memory module 1 Position the computer upside down with the battery bay toward you 2 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The edge of the module opposite the slot rises away from the...

Page 55: ...en shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 38 5 Remove the bottom door see Bottom door on page 39 Remove the WLAN module 1 Position the computer righ...

Page 56: ...otch 4 to prevent incorrect insertion NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 48 Chapter 4 Removal and replacement procedures ...

Page 57: ...e power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 38 5 Remove the bottom door see Bottom door on page 39 6 Remove the hard drive see Hard drive on page 43 7 Remove the memory see Memory modules on page 45 Remove the keyboard 1 Position the computer upside down with the front ...

Page 58: ...the top cover 7 Rotate the keyboard until it rests on the palm rest 1 8 Lift the keyboard connector latch 2 and then disconnect the keyboard cable from the system board 3 9 Remove the keyboard Reverse this procedure to install the keyboard 50 Chapter 4 Removal and replacement procedures ...

Page 59: ... the computer 4 Remove the battery see Battery on page 38 5 Remove the optical drive see Optical drive on page 40 6 Remove the bottom door see Bottom door on page 39 7 Remove the hard drive see Hard drive on page 43 8 Remove the memory see Memory modules on page 45 9 Remove the keyboard see Keyboard on page 49 Remove the Metal heat shield 1 Position the computer upside down with the battery bay aw...

Page 60: ...r 4 Remove the following components a Battery see Battery on page 38 b Bottom door see Bottom door on page 39 c Hard drive see Hard drive on page 43 d Optical drive see Optical drive on page 40 e Memory see Memory modules on page 45 f WLAN module see WLAN Bluetooth combo card on page 47 g Keyboard see Keyboard on page 49 h Metal heat shield see Metal heat shield on page 51 Remove the fan 1 Positio...

Page 61: ...tilation grill located on the left side of the computer Top cover Description Spare part number Top cover with TouchPad for use in models with a fingerprint reader 683666 001 Top cover with TouchPad for use in models without a fingerprint reader 683667 001 Before removing the top cover follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn ...

Page 62: ...age 49 h Metal heat shield see Metal heat shield on page 51 i Fan see Fan on page 52 Remove the top cover 1 Position the computer upside down with the front toward you 2 Remove the following covers and screws that secure the top cover to the computer and disconnect the fan cable 4 rubber screw covers 1 9 Torx T8M2 5 6 0 screws 2 1 Phillips PM2 0x2 0 screw 3 54 Chapter 4 Removal and replacement pro...

Page 63: ...ter a 3 Phillips PM2 0 3 0 screws 1 from the optical drive bay b 2 Phillips PM2 5 2 5 broadhead screws 2 from the battery bay 4 Remove the following cables from the system board 1 Power function board cable 2 Fingerprint reader cable Component replacement procedures 55 ...

Page 64: ...5 Remove 3 Torx T8M2 5x6 screws 6 Position the computer on its side with the display open 56 Chapter 4 Removal and replacement procedures ...

Page 65: ...and press to disengage the top cover from the computer 8 Pull up on the top of the top cover 1 pull upward on the left 2 and right sides 3 and then lift the top cover 4 enough to gain access to the audio board cable underneath Component replacement procedures 57 ...

Page 66: ...ver at an angle 1 disconnect the audio board cable 2 from the system board and then remove the top cover from the computer Reverse this procedure to install the top cover 58 Chapter 4 Removal and replacement procedures ...

Page 67: ...4 Remove the following components a Battery see Battery on page 38 b Bottom door see Bottom door on page 39 c Hard drive see Hard drive on page 43 d Optical drive see Optical drive on page 40 e Memory see Memory modules on page 45 f WLAN module see WLAN Bluetooth combo card on page 47 g Keyboard see Keyboard on page 49 h Metal heat shield see Metal heat shield on page 51 i Fan see Fan on page 52 j...

Page 68: ...4 Rotate the board upward and remove it 3 Reverse this procedure to install the audio board 60 Chapter 4 Removal and replacement procedures ...

Page 69: ...uter 4 Remove the following components a Battery see Battery on page 38 b Bottom door see Bottom door on page 39 c Hard drive see Hard drive on page 43 d Optical drive see Optical drive on page 40 e Memory see Memory modules on page 45 f WLAN module see WLAN Bluetooth combo card on page 47 g Keyboard see Keyboard on page 49 h Metal heat shield see Metal heat shield on page 51 i Fan see Fan on page...

Page 70: ...you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the following components a Battery see Battery on ...

Page 71: ... button board and from the function button board 3 Lift the two boards 2 and 3 from the top cover and then peel the cable from the top cover 4 Reverse this procedure to install the power button and function boards USB Module Description Spare part number USB module part of spares kit 683640 001 Before removing the USB module follow these steps 1 Shut down the computer If you are unsure whether the...

Page 72: ...le see WLAN Bluetooth combo card on page 47 g Keyboard see Keyboard on page 49 h Metal heat shield see Metal heat shield on page 51 i Fan see Fan on page 52 j Top cover see Top cover on page 53 Remove the USB module 1 Position the top cover in the normal upright position with the lid in the open position 2 Disconnect the USB cable 1 from the system board 3 Remove the cable 2 from the base enclosur...

Page 73: ...ove the following components a Battery see Battery on page 38 b Bottom door see Bottom door on page 39 c Hard drive see Hard drive on page 43 d Optical drive see Optical drive on page 40 e Memory see Memory modules on page 45 f WLAN module see WLAN Bluetooth combo card on page 47 g Keyboard see Keyboard on page 49 h Metal heat shield see Metal heat shield on page 51 i Fan see Fan on page 52 j Top ...

Page 74: ...ory 683598 001 System boards for use in Windows 8 models Windows 8 Standard models with shared video memory with UMA graphics 683600 501 Windows 8 Professional models with shared video memory with UMA graphics 683600 601 Windows 8 Standard models with 2 GB of discrete graphics memory 683599 501 Windows 8 Professional models with 2 GB of discrete graphics memory 683599 601 Windows 8 Standard models...

Page 75: ... Hard drive on page 43 d Optical drive see Optical drive on page 40 e Memory see Memory modules on page 45 f WLAN module see WLAN Bluetooth combo card on page 47 g Keyboard see Keyboard on page 49 h Metal heat shield see Metal heat shield on page 51 i Fan see Fan on page 52 j Top cover see Top cover on page 53 When replacing the system board be sure to remove the following components from the defe...

Page 76: ...o access the battery cable connector Remove the battery cable The battery cable is included in the Cable Kit spare part number 683640 001 1 With the system board at an angle disconnect the battery cable 1 from the bottom of the board NOTE The system board may now be safely removed 2 Remove the two screws 2 that secure the connector to the base assembly 68 Chapter 4 Removal and replacement procedur...

Page 77: ...ther the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the following components a Battery see Battery on page 38 b Bottom d...

Page 78: ...nt toward you 2 To remove the discrete heat sink in the order indicated on the heat sink loosen the six captive Phillips screws 1 that secure the heat sink to the system board 3 Lift the heat sink up 2 and then pull it off the system board 3 Remove the UMA heat sink 1 To remove the UMA heat sink in the order indicated on the heat sink loosen the four captive Phillips screws 1 that secure the heat ...

Page 79: ...sor spare part kits include thermal material NOTE When installing the heat sink always tighten the screws in the order stamped on the components NOTE For UMA models thoroughly clean thermal material from the surface of the system board 1 and heat sink 2 each time you remove the heat sink All heat sink and processor spare part kits include thermal material NOTE When installing the heat sink always ...

Page 80: ...ut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the following components a Battery see Battery on page 38 b Bottom door see Bottom door on page 39 c Hard drive see Hard drive on page 43 d Opt...

Page 81: ...ou 2 Use a flat bladed screwdriver to turn the processor locking screw 1 one half turn counterclockwise until you hear a click 3 Lift the processor 2 straight up and remove it NOTE The gold triangle 3 on the processor must be aligned with the triangle 4 embossed on the processor slot when you install the processor Reverse this procedure to install the processor Component replacement procedures 73 ...

Page 82: ...computer 4 Remove the following components a Battery see Battery on page 38 b Bottom door see Bottom door on page 39 c Hard drive see Hard drive on page 43 d Optical drive see Optical drive on page 40 e Memory see Memory modules on page 45 f WLAN module see WLAN Bluetooth combo card on page 47 g Keyboard see Keyboard on page 49 h Metal heat shield see Metal heat shield on page 51 i Fan see Fan on ...

Page 83: ...3 Lift the battery from the system board 2 Reverse this procedure to install the RTC battery Component replacement procedures 75 ...

Page 84: ...Remove the following components a Remove the battery see Battery on page 38 b Bottom door see Bottom door on page 39 c Hard drive see Hard drive on page 43 d Optical drive see Optical drive on page 40 e WLAN module see WLAN Bluetooth combo card on page 47 f Heat sink see Heat sink on page 69 g Keyboard see Keyboard on page 49 h Fan see Fan on page 52 i Top cover see Top cover on page 53 j System b...

Page 85: ... and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the following components a Battery see Battery on page 38 b Bottom door see Bottom door on page 39 c Hard drive see Hard drive on p...

Page 86: ...r as far as possible 4 Remove the WLAN wires from the cable run 1 and the cable clips 2 5 Remove the two Torx T8M2 5 6 0 screws 1 that secure the security bracket to the computer and then lift the security bracket from the computer 2 6 Remove the two Torx T8M2 5 6 0 screws 3 from the left hinge and the two Torx T8M2 5 6 0 screws 4 from the right hinge 78 Chapter 4 Removal and replacement procedure...

Page 87: ...5 CAUTION When installing the display assembly be sure that the wireless antenna cables are routed and arranged properly Failure to properly route the antennas can result in degradation of the computer s WLAN performance Component replacement procedures 79 ...

Page 88: ... spare part number 683643 001 9 To replace the display bezel remove the two rubber screw covers 1 and the two Phillips PM2 5 4 0 screws 2 in the bottom corners of the display bezel 10 Flex the top 3 of the bezel the inside edges of the left and right sides 4 and then the bottom 5 of the bezel until it disengages from the display enclosure 80 Chapter 4 Removal and replacement procedures ...

Page 89: ...cam module is available using spare part number 683508 001 NOTE The microphone module is removed using the same procedure and is available using spare part number 647675 001 13 If it is necessary to replace the display panel remove the four Phillips PM2 5 4 0 screws 1 at the bottom and two Phillips PM2 5 4 0 broadhead screws 2 at the top that secure the panel to the display enclosure 14 Rotate the...

Page 90: ...ect the display panel cable from the back of the display panel by lifting the tape over the connector 2 and then disconnecting the cable from the panel 3 The display cable is available using spare part number 605766 001 82 Chapter 4 Removal and replacement procedures ...

Page 91: ...ips PM2 0 3 0 screws 1 that secure each display hinge to the display panel 18 Remove the display hinges 2 Display hinges are available using spare part number 683643 001 Reverse this procedure to reassemble and install the display assembly Component replacement procedures 83 ...

Page 92: ...while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen To select a menu or ...

Page 93: ... press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select File Restore Defaults 4 Follow the on screen instructions 5 To save your changes and exit click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arro...

Page 94: ...nu and then select Update BIOS Using f10 setup to update the BIOS 1 Download the SoftPaq from the HP website NOTE Verify that the UEFI system diagnostics is installed on your computer or USB flash drive 2 Click Run and then click Cancel at the Update USB bootable dialog box 3 Navigate to the folder located in c swsetup that corresponds to your SoftPaq number 4 Locate the bin file in the ROMpaq fol...

Page 95: ... instructions to identify your computer and access the BIOS update you want to download 3 At the download area follow these steps a Identify the BIOS update that is later than the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on ...

Page 96: ... allows you to run diagnostic tests to determine if the computer hardware is functioning properly The following diagnostic tests are available in Advanced System Diagnostics Start up test This test analyzes the main computer components that are required to start the computer Run in test This test repeats the start up test and checks for intermittent problems that the start up test does not detect ...

Page 97: ...ou can view system information and error logs in the Advanced System Diagnostics window To start Advanced System Diagnostics 1 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 2 Click the diagnostic test you want to run and then follow the on screen instruct...

Page 98: ... follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item To scroll up and down click the up arrow or the down arrow in the upper right corner of the s...

Page 99: ...ess enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which con...

Page 100: ...date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you co...

Page 101: ...ta to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact HP support to report the issue and purchase a replacement battery BIOS Management You can update or rol...

Page 102: ... follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item To scroll up and down click the up arrow or the down arrow in the upper right corner of the s...

Page 103: ...ss enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which cont...

Page 104: ...date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you co...

Page 105: ... the condition of the battery and calibrates the battery if necessary If the battery fails the test contact support to report the issue and purchase a replacement battery System Tune Up This group of additional tests checks your computer to make sure that the main components are functioning correctly System Tune Up runs longer and more comprehensive tests on memory modules hard drive SMART attribu...

Page 106: ...0 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft Shock Operating 125 g 2 ms half sine Nonoperating 200 g 2 ms half sine Random vibration Operating 0 75 g zero to peak 10 Hz to 500 Hz 0 25 oct min sweep rate Nonoperating 1 50 g ...

Page 107: ...s Color coordinate white 0 313 0 329 Color tolerance W R G B 0 03 Color gamut 45 typ Hard drive specifications 750 GB 640 GB 320 GB Dimensions Height 9 5 mm 9 5 mm 9 5 mm Width 70 mm 70 mm 70 mm Weight 115 g 101 g 101 g Interface type SATA SATA SATA Transfer rate 100 MB sec 100 MB sec 100 MB sec Security ATA security ATA security ATA security Seek times typical read including setting Single track ...

Page 108: ...RA Portfolio CD R CD RW CD R CD RW DVD ROM DVD 5 DVD 9 DVD 10 DVD 18 DVD R DVD RW DVD R DVD RW DVD RAM BD ROM BD R BD RE CD R CD RW DVD R DVD R 9 DVD RW DVD R DVD R 9 DVD RW DVD RAM BD R BD RE Access time CD DVD BD ROM Random 180 ms 180 ms 230 ms Maximum Media Capacity read 50 GB Maximum Media Capacity write 8 5 GB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD 10 800 KB sec 2X BD ROM 9 000 KB ...

Page 109: ...d DMA mode 2 16 6 MB s Startup time 10 seconds Stop time 3 seconds Specification information in Device Manager Device Manager allows you to view and control the hardware attached to the computer as well as provides hardware specification information You can also add hardware or modify device configurations using Device Manager NOTE Windows 7 includes the User Account Control feature to improve the...

Page 110: ...To access Device Manager in Windows 7 1 Select Start Computer System properties 2 In the left pane click Device Manager 102 Chapter 6 Specifications ...

Page 111: ...models only or an optional external optical drive Backing up your information Creating a system image select models only Scheduling automatic backups select models only Creating system restore points Recovering individual files Restoring the computer to a previous state Recovering information using recovery tools NOTE For detailed instructions perform a search for these topics in Help and Support ...

Page 112: ...ct models only or an optional external optical drive and back up your system As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup The system repair discs select models only are used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent...

Page 113: ...ystem For additional information see the Using a Windows 7 operating system DVD purchased separately section Using the Windows recovery tools To recover information you previously backed up 1 Select Start All Programs Maintenance Backup and Restore 2 Follow the on screen instructions to recover your system settings your computer select models only or your files To recover your information using St...

Page 114: ...er click Manage and then click Disk Management NOTE If the HP Recovery partition has been deleted the f11 restore option will not function You must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery disc both purchased separately if the Windows partition and the HP Recovery partition are not listed For additional information see the Using a ...

Page 115: ...d When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 7 operating system DVD NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating...

Page 116: ...ur initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup The system repair media select models only are used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you t...

Page 117: ... and utilities from the backup used for recovery 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition and the Windows partition From the Start screen type e and then click File Explorer or From the Start screen type c and then select Computer NOTE If the Windows partition and the HP Recovery partition are not listed you must recover your operat...

Page 118: ...All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 8 operating system DVD NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the ...

Page 119: ... Windows IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the f11 key or from the Start screen To use the f11 key 1 Press f11 while the computer boots or Press and hold f11 as you press the power button 2 Select Troubleshoot from the boot options menu 3 Select Reset ...

Page 120: ...puter More Applications Tools Backup Manager Settings and click Backup my home directory 2 Click Storage Destination Location and then select a location to back up your information 3 Click Schedule and then select a time schedule to perform backups at a regularly scheduled time To immediately back up your information click the Backup Now check box NOTE Before you back up your information be sure y...

Page 121: ... Restore DVD into the optical drive and restart the computer 3 As the computer is restarting press f9 to open the Computer Setup boot option menu 4 Press the down arrow to select Restore SUSE Linux HP BNB preload image from the Linux boot menu and then press enter 5 Using the arrow keys select Yes when prompted Do you want to start the System Restore 6 Follow the on screen instructions USB Recover...

Page 122: ...t should be the USB Recovery Disk On Key 6 Once the USB Recovery Disk On Key has been selected press enter The USB Recovery Disk On Key will boot 7 Once the USB Recovery Disk On Key has booted a dialog box will prompt Do you want to start the System Restore If data on the computer has not been backed up use the tab key and select No The system will reboot Back up the system data and repeat the pre...

Page 123: ...ed Recover Repair System This option repairs a system that is not working properly and preserves user data Restore Factory System This option restores the system back to the original factory state User data is not preserved Select an option and follow the on screen instructions SUSE Linux Backup and recovery 115 ...

Page 124: ...sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IE...

Page 125: ...all plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance couple...

Page 126: ...tended for recycling purposes are the LCD panel and the backlight When you remove these components handle them carefully NOTE Materials Disposal This HP product contains mercury in the backlight in the display assembly that might require special handling at end of life Disposal of mercury may be regulated because of environmental considerations For disposal or recycling information contact your lo...

Page 127: ... covers 1 and screws 2 that secure the display bezel to the display assembly 2 Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 3 Display 119 ...

Page 128: ...to the display enclosure 6 Remove the display panel assembly 2 from the display enclosure 7 Position the display panel assembly upside down 8 Remove all screws that secure the display panel frame to the display panel 9 Use a sharp edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame 120 Chapter 9 Recycling ...

Page 129: ...s 1 that secure the backlight cover to the display panel 12 Lift the top edge of the backlight cover 2 and swing it outward 13 Remove the backlight cover 14 Position the display panel right side up 15 Remove the backlight cables 1 from the clip 2 in the display panel Display 121 ...

Page 130: ...s component and causing exposure to the mercury 17 Remove the backlight frame from the display panel 18 Remove the backlight from the backlight frame 19 Disconnect the display panel cable 1 from the LCD panel 20 Remove the screws 2 that secure the LCD panel to the display rear panel 21 Release the LCD panel 3 from the display rear panel 122 Chapter 9 Recycling ...

Page 131: ...22 Release the tape 4 that secures the LCD panel to the display rear panel 23 Remove the LCD panel 24 Recycle the LCD panel and backlight Display 123 ...

Page 132: ...L Drive spare part number 24 Bluetooth card spare part number 47 bottom door removal 39 spare part number 24 39 buttons left TouchPad 7 optical drive eject 14 power 10 right TouchPad 7 Web browser button 10 wireless 10 C Cable Kit contents 27 spare part number 27 cables service considerations 33 caps lock light identifying 8 card reader board removal 61 spare part number 61 chipset product descrip...

Page 133: ... removal 83 hinge cover spare part number 25 I integrated webcam light identifying 16 internal display switch 16 internal microphones identifying 16 J jacks audio in microphone 13 audio out headphone 13 network 15 RJ 45 network 15 K keyboard product description 3 removal 49 spare part numbers 23 49 keypad embedded numeric 11 12 keys esc 11 12 fn 11 12 function 11 12 num lk 12 Operating system logo...

Page 134: ...s 8 111 reset computer 111 steps 111 SUSE Linux steps 114 restoring the hard drive 109 RJ 45 network jack identifying 15 RTC battery removal 74 spare part number 23 74 S Screw Kit spare part number 28 Secure Digital card insert illustrated 26 security cable slot identifying 14 security product description 3 service considerations 32 service door release latches 17 service door identifying 18 servi...

Page 135: ...er 102 f11 recovery 106 operating system DVD 107 PCID label 21 power settings 10 Windows 8 Backup and recovery 108 Computer Setup 90 Device Manager 101 f11recovery 109 operating system DVD 110 PCID label 21 power settings 10 refresh 110 reinstall 111 remove everything and reinstall option 111 reset 111 Windows applications key identifying 11 12 Windows logo key identifying 11 wireless antennas dis...

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