HP ProBook 445 G6, Maintenance And Service Manual

Page 1: ...Maintenance and Service Guide HP ProBook 445 G6 Notebook PC ...

Page 2: ...common to most models Some features may not be available on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality Windows 10 is automatically updated which is always enabled ISP fees may apply and additional requirements may...

Page 3: ...hat should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iii ...

Page 4: ...iv Important Notice about Customer Self Repair Parts ...

Page 5: ...llow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety o...

Page 6: ...vi Safety warning notice ...

Page 7: ...ponents 19 Display components 21 Cable Kit 23 Bracket Kit 24 Mass storage devices 25 Miscellaneous parts 26 4 Removal and replacement procedures preliminary requirements 29 Tools required 29 Service considerations 29 Plastic parts 29 Cables and connectors 29 Drive handling 30 Workstation guidelines 30 Electrostatic discharge information 30 Generating static electricity 31 Preventing electrostatic ...

Page 8: ...rocedures 43 Speaker assembly 44 Fan 46 Heat sink 47 Power USB board 49 TouchPad assembly 50 Fingerprint sensor assembly 51 Card reader board 53 RTC battery 55 System board 57 Display assembly 60 Power connector cable 67 Keyboard top cover 68 7 Computer Setup BIOS TPM and HP Sure Start 69 Using Computer Setup 69 Starting Computer Setup 69 Navigating and selecting in Computer Setup 69 Restoring fac...

Page 9: ...roducts only 76 Downloading Remote HP PC Hardware Diagnostics UEFI 76 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version 76 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number 76 Customizing Remote HP PC Hardware Diagnostics UEFI settings 76 9 Backing up restoring and recovering 78 Backing up information and creating recovery media 78 Using Windows tools...

Page 10: ...12 Power cord set requirements 90 Requirements for all countries 90 Requirements for specific countries and regions 91 13 Recycling 93 Index 94 x ...

Page 11: ...K 30 Hz DisplayPort 1 or 4K 30 Hz DisplayPort 2 Supports 4 independent displays when on the HP Thunderbolt Dock using USB C Max resolution 4K 30 Hz DisplayPort 1 or 4K 30 Hz DisplayPort 2 Supports 4 independent displays when on the HP USB C Mini Dock Max resolution 4K 30 Hz HDMI or 1920 1080 60 Hz VGA Supports 4 independent displays when on the HP USB C Universal Dock Max resolution 4K 30 Hz Displ...

Page 12: ... HD select models only Integrated camera 720p HD IR select models only Supports WDR Wide Dynamic Range Headphone microphone combo jack Ethernet Realtek RTL8111HSH 10 100 1000 S3 S4 S5 wake on LAN with embedded NIC The following support S3 S4 S5 wake on LAN via out of band HP USB C Universal Dock HP USB C Dock G4 HP Thunderbolt Dock and HP USB C Mini Dock The following support S0 S3 S4 S5 MAPT via ...

Page 13: ...nd auto detect HDMI 1 4b USB 2 0 powered port left Two USB 3 1 Gen 1 ports right USB 3 1 Gen 1 Type C port PD DP Headphone microphone combo jack RJ 45 Ethernet Multi pin AC port Sensors Combo chip accelerometer Hall sensor Docking HP Thunderbolt Dock 120 W G2 HP USB C Dock G4 HP USB C Universal Dock HP USB C Mini Dock Keyboard pointing devices Keyboard Backlit and non backlit spill resistant Touch...

Page 14: ...S 1 8 m Duckhead power cord C5NS 1 0 m Duckhead C5NS Security Security lock Integrated fingerprint sensor select models only TPM 2 0 Infineon soldered down Hardware enforced firmware protection HP Hardware Root of Trust Preboot authentication password Operating system Operating system version Windows 10 Preinstalled Windows 10 Home 64 Windows 10 Home 64 Chinese Market CPPP Windows 10 Home 64 High ...

Page 15: ...ndows 10 Home 64 Single Language Indonesia Market PPP Windows 10 Pro 64 Windows 10 Pro 64 Chinese Market Windows 10 Pro 64 StF MSNA Plus Windows 10 Pro 64 StF MSNA Standard FreeDOS 3 0 Restore Media Windows 10 Driver DVD Windows 10 Professional 64 bit OS DVD Certified Microsoft WHQL Web only support Windows 10 Enterprise 64 Serviceability End user replaceable parts AC adapter M 2 solid state drive...

Page 16: ...ess this guide Select the Start button select HP Help and Support and then select HP Documentation NOTE When a device is connected to the jack the computer speakers are disabled 2 USB SuperSpeed ports Connect a USB device such as a cell phone camera activity tracker or smartwatch and provides high speed data transfer 3 HDMI port Connects an optional video or audio device such as a high definition ...

Page 17: ...NOTE Cables and or adapters purchased separately may be required 6 Battery light When AC power is connected White The battery charge is greater than 90 percent Amber The battery charge is from 0 to 90 percent Off The battery is not charging When AC power is disconnected battery not charging Blinking amber The battery has reached a low battery level When the battery has reached a critical battery l...

Page 18: ...mputer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 Memory card reader Reads optional memory cards that store manage share or access information To insert a card 1 Hold the card label side up with the connectors facing the computer 2 Insert the card into the memory card reader and th...

Page 19: ...ons vary depending on the camera hardware and software installed on your product 4 Camera light select products only On One or more cameras are in use 5 WLAN antennas select products only Send and receive wireless signals to communicate with wireless local area networks WLANs The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around th...

Page 20: ... 3 Camera light select products only On One or more cameras are in use 4 WLAN antennas select products only Send and receive wireless signals to communicate with wireless local area networks WLANs The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the sectio...

Page 21: ...onent Description 1 TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse Keyboard area 11 ...

Page 22: ...amount of power 2 Caps lock light On Caps lock is on which switches the key input to all capital letters 3 Mute light On Computer sound is off Off Computer sound is on 4 Microphone mute light On Microphone is off Off Microphone is on 5 Num lk light On Num lock is on 6 Wireless light On An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on N...

Page 23: ...t Hibernation CAUTION Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Right click the Power meter icon and then select Power Options 2 Speak...

Page 24: ...y used system functions See Action keys on page 15 5 Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet keys When fn num lk is pressed the keypad can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key NOTE If the keypad function is active when the computer is turned off that f...

Page 25: ...esumes playback of an audio CD a DVD or a BD Plays the next track of an audio CD or the next section of a DVD or a BD Stops audio or video playback of a CD a DVD or a BD Decreases speaker volume incrementally while you hold down the key Increases speaker volume incrementally while you hold down the key Mutes the microphone Mutes or restores speaker sound Turns the wireless feature on or off NOTE A...

Page 26: ...e for Business or Lync 2013 running on Microsoft Exchange or Office 365 servers Ends a call Declines incoming calls Ends screen sharing NOTE This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365 servers NOTE The action key feature is enabled at the factory You can disable this feature by pressing and holding the fn key and the left shift key The fn lock ...

Page 27: ...s Component Description Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Bottom 17 ...

Page 28: ...ickstand Service label Provides important information to identify your computer When contacting support you may be asked for the serial number the product number or the model number Locate this information before you contact support Table 2 12 Service label components Component 1 HP product name 2 Product ID 3 Serial number 4 Warranty period Regulatory label s Provide s regulatory information abou...

Page 29: ...supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 18 for details Computer major components 19 ...

Page 30: ...number L52216 001 L44516 001 8 Card reader board includes cable NOTE The card reader board cable is also available in the Cable Kit using spare part number L52216 001 L52223 001 9 System board includes integrated processor and replacement thermal material All system boards use the following part numbers xxxxxx 001 Non Windows operating system xxxxxx 601 Windows 10 operating system AMD Ryzen 7 2700...

Page 31: ... Description Spare part number 512 GB PCIe TLC L52220 001 256 GB PCIe L52219 001 128 GB SATA 3 TLC L52218 001 16 Hard drive 1 TB 5400 rpm 7 mm L30422 001 500 GB 7200 rpm 7 mm 703267 001 17 Battery L32656 002 18 Bottom cover L44558 001 Display components Display components 21 ...

Page 32: ...y models with an HD camera L44563 001 Display camera cable assembly models with an HD IR camera not illustrated L44564 001 4 Camera module HD camera L52224 001 5 Camera module HD IR camera L52225 001 6 WLAN antennas dual antennas L44584 001 WLAN antenna single antenna not illustrated L44583 001 7 Hinge Kit includes left and right hinges L44566 001 8 Display rear cover includes wireless antennas Mo...

Page 33: ...3 Cable Kit components and their descriptions Item Description Spare part number Cable Kit includes the following parts L52216 001 1 Power USB board cable 2 Card reader board cable 3 Fingerprint sensor cable Cable Kit 23 ...

Page 34: ...it components and their descriptions Item Description Spare part number Bracket Kit includes the following parts L44586 001 1 Fingerprint sensor bracket 2 USB Type C port bracket 3 RJ 45 bracket 24 Chapter 3 Illustrated parts catalog ...

Page 35: ...ber 1 Solid state drive M 2 512 GB PCIe TLC L52220 001 256 GB PCIe L52219 001 128 GB SATA 3 TLC L52218 001 2 Hard drive 1 TB 5400 rpm 7 mm L30422 001 500 GB 7200 rpm 7 mm 703267 001 Hard Drive Hardware Kit includes the following parts L44510 001 3 Hard drive cover 4 Hard drive cable Mass storage devices 25 ...

Page 36: ...e adhesive right and left L44551 001 Screw Kit L44567 001 Power cord 3 pin C5 black conventional 1 0 m for use in Argentina L19357 001 Brazil L19359 001 Denmark L19360 001 Europe Austria Belgium Finland France Germany the Netherlands Norway and Sweden L19361 001 India L19363 001 Israel L19362 001 Italy L19364 001 Japan L19365 001 North America L19367 001 People s Republic of China L19368 001 South...

Page 37: ... cord 3 pin C5NS black duckhead 1 0 m for use in Australia L36816 001 Denmark L36817 001 Europe Austria Belgium Finland France Germany the Netherlands Norway and Sweden L36818 001 Israel L36819 001 Japan L36821 001 North America L36822 001 The People s Republic of China L36823 001 South Africa L36824 001 Switzerland L36825 001 Thailand L36826 001 Taiwan L36827 001 United Kingdom L36828 001 Italy L...

Page 38: ...escription Spare part number Italy L45267 001 Japan L45268 001 North America L45269 001 The People s Republic of China L45270 001 United Kingdom L45275 001 Power cord 3 pin C5NS black duckhead 1 8 m for use in Brazil L48055 001 28 Chapter 3 Illustrated parts catalog ...

Page 39: ...ent damage Plastic parts IMPORTANT Using excessive force during disassembly and reassembly can damage plastic parts Cables and connectors IMPORTANT When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required...

Page 40: ...n with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinar...

Page 41: ...00 V 6 000 V 2 000 V Removing DIPs from vinyl tray Removing DIPs from Styrofoam Removing bubble pack from PCB Packing PCBs in foam lined box 2 000 V 3 500 V 7 000 V 5 000 V 4 000 V 5 000 V 20 000 V 11 000 V 11 500 V 14 500 V 26 500 V 21 000 V Electronic components are then multi packaged inside plastic tubes trays or Styrofoam NOTE As little as 700 volts can degrade a product Preventing electrosta...

Page 42: ...rk area use the following precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them only at static free...

Page 43: ...ies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use tra...

Page 44: ...ts Make special note of each screw size and location during removal and replacement Preparation for disassembly See Removal and replacement procedures preliminary requirements on page 29 for initial safety procedures 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power ...

Page 45: ... mode Battery Safe mode on page 34 Remove the bottom cover 1 Remove the two Phillips M2 0 5 0 screws 1 that secure the bottom cover to the computer 2 Loosen the five captive Phillips screws 2 3 Starting under the display use a non conductive non marking tool to pry the cover up 1 lift the rear of the cover to disengage it from the computer 2 and then remove the bottom cover from the computer 3 Rev...

Page 46: ... Battery Safe mode Battery Safe mode on page 34 3 Remove the bottom cover Bottom cover on page 35 Remove the battery 1 Remove the two Phillips M2 0 4 0 screws 1 that secure the battery to the computer 2 Lift the top of the battery 2 and then use a tool to push the tab back on the bottom left of the battery 3 3 Lift the battery out of the computer 4 Reverse this procedure to install the battery 36 ...

Page 47: ...n for disassembly on page 34 2 Place the computer in Battery Safe mode Battery Safe mode on page 34 3 Remove the bottom cover Bottom cover on page 35 4 Remove the battery Battery on page 36 Remove the memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The edge of the module opposite the slot rises away from the computer 2 Remove the memo...

Page 48: ...4 3 Remove the bottom cover Bottom cover on page 35 4 Remove the battery Battery on page 36 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module NOTE The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1 The WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2 If the computer is equipped with a...

Page 49: ...ith a notch to prevent incorrect insertion NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 39 ...

Page 50: ... on page 34 2 Place the computer in Battery Safe mode Battery Safe mode on page 34 3 Remove the bottom cover Bottom cover on page 35 4 Remove the battery Battery on page 36 Remove the solid state drive 1 Remove the Phillips M2 0 2 5 screw 1 that secures the solid state drive to the computer 2 Remove the solid state drive 2 by pulling the module away from the slot at an angle Reverse this procedure...

Page 51: ...omputer for disassembly Preparation for disassembly on page 34 2 Place the computer in Battery Safe mode Battery Safe mode on page 34 3 Remove the bottom cover Bottom cover on page 35 4 Remove the battery Battery on page 36 Remove the hard drive 1 Release the ZIF connector 1 and then disconnect the hard drive cable from the system board 2 2 Remove the two Phillips M2 0 4 0 screws 3 that secure the...

Page 52: ... the hard drive 1 remove the four Phillips M3 0 3 0 screws 2 that secure the cover to the drive and then lift the cover off the drive 3 Reverse these procedures to install a hard drive 42 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 53: ...untry or region and then follow the on screen instructions Component replacement procedures NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 18 for details This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 3...

Page 54: ... Remove the battery Battery on page 36 Remove the speaker assembly 1 Disconnect the antennas from the WLAN module 1 select models only 2 Remove the antenna cables from the routing channel in the left speaker 2 3 Disconnect the display cable from the system board ZIF connector 3 and then remove the cable from the routing channel in the right speaker 4 4 Disconnect the speaker cable from the system ...

Page 55: ...6 Lift the tab 3 and then remove the speakers from the computer 4 Reverse this procedure to install the speaker assembly Component replacement procedures 45 ...

Page 56: ...tion configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill Before removing the fan follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 34 2 Place the computer in Battery Safe mode Battery Safe mode on page 34 3 Remove the bottom cover Bottom cover on page 35 4 Remove the battery Battery on pag...

Page 57: ...ssembly Preparation for disassembly on page 34 2 Place the computer in Battery Safe mode Battery Safe mode on page 34 3 Remove the bottom cover Bottom cover on page 35 4 Remove the battery Battery on page 36 Remove the heat sink To remove the heat sink a In the order indicated on the heat sink loosen the four captive Phillips screws 1 that secure the heat sink to the system board b Lift the heat s...

Page 58: ...d component 1 and the heat sink 2 each time you remove the heat sink All heat sink and system board spare part kits include thermal material Reverse this procedure to install the heat sink 48 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 59: ...uter in Battery Safe mode Battery Safe mode on page 34 3 Remove the bottom cover Bottom cover on page 35 4 Remove the battery Battery on page 36 Remove the power USB board 1 Disconnect the cable from the ZIF connector on the power USB board 1 2 Remove the two Phillips M2 0 4 0 screws 2 that secure the board to the computer 3 Lift the rear of the board up and then pull the board away from the conne...

Page 60: ...tom cover Bottom cover on page 35 4 Remove the battery Battery on page 36 Remove the TouchPad assembly 1 Disconnect the cable from the ZIF connector on the TouchPad 1 2 Lift the cable to remove it from the adhesive that secures it to the TouchPad 2 3 Lift the silver tape from the TouchPad 3 4 Remove the six broad head Phillips M2 0 2 0 screws 4 that secure the TouchPad to the computer 5 Lift the T...

Page 61: ...sor assembly follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 34 2 Place the computer in Battery Safe mode Battery Safe mode on page 34 3 Remove the following components a Bottom cover Bottom cover on page 35 b Battery Battery on page 36 c Hard drive Hard drive on page 41 Remove the fingerprint sensor assembly 1 Disconnect the cable from the ZIF connect...

Page 62: ...mputer push the fingerprint sensor up 1 to disengage and then remove it 2 Reverse this procedure to install the fingerprint sensor assembly 52 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 63: ...aration for disassembly on page 34 2 Place the computer in Battery Safe mode Battery Safe mode on page 34 3 Remove the bottom cover Bottom cover on page 35 4 Remove the battery Battery on page 36 Remove the card reader board 1 Remove the two Phillips M2 0 2 0 screws 1 that secure the card reader board to the computer 2 Lift the board up so you can access the connectors underneath 2 3 Disconnect th...

Page 64: ...5 Lift the card reader board out of the computer 3 Reverse this procedure to install the card reader board 54 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 65: ... mode Battery Safe mode on page 34 3 Remove the bottom cover Bottom cover on page 35 4 Remove the battery Battery on page 36 Remove the RTC battery NOTE The RTC battery connector is located on the bottom of the card reader board 1 Remove the two Phillips M2 0 2 0 screws 1 that secure the card reader board to the computer 2 Lift the board up so you can access the connectors underneath 2 3 Disconnec...

Page 66: ... battery to disengage it from the adhesive that secures it to the computer 2 Reverse this procedure to install the RTC battery 56 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 67: ... page 34 3 Remove the following components a Bottom cover Bottom cover on page 35 b Battery Battery on page 36 c Fan Fan on page 46 When replacing the system board be sure to remove the following components as applicable from the defective system board and install on the replacement system board Memory modules Memory modules on page 37 WLAN Bluetooth module WLAN Bluetooth combo card on page 38 M 2...

Page 68: ...r 3 Remove the four Phillips M2 0 4 0 screws 2 that secure the system board to the computer 4 Lift the bracket from atop the USB Type C port 3 5 Remove the RJ 45 cover from the system board 4 The USB bracket and RJ 45 cover are available in the Bracket Kit using spare part number L44586 001 58 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 69: ... of the system board upward 1 7 Pull the system board away from the connectors on the side of the chassis to remove it from the computer 2 Reverse this procedure to install the system board Component replacement procedures 59 ...

Page 70: ... 1 Flex the top 1 of the bezel the inside edges of the left and right sides 2 and the bottom 3 of the bezel until it disengages from the display enclosure 2 Remove the display bezel 4 Bezels are available using the following spare part numbers L44560 001 Models with an HD camera L44561 001 Models with an HD IR camera L44562 001 Models without a camera 3 If it is necessary to remove or replace the ...

Page 71: ... display L52222 001 HD display 6 Use the following steps to install a display panel a Remove the backing from the bottom of the new tape to install in the display enclosure 1 b Install the tape onto the left and right sides of the enclosure 2 c Remove the backing from the top of the installed tape 3 Component replacement procedures 61 ...

Page 72: ...yboard 1 to gain access to the display cable connector on the back of the panel 8 Lift the tape from atop the connector on the display panel 2 and then disconnect the cable from the panel 3 9 Remove the panel 62 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 73: ...2 sides of the camera and then peel the camera module up to remove it from the adhesive that secures it to the enclosure 3 The HD IR camera is available using spare part number L52225 001 NOTE You must remove the display assembly from the computer to remove the remaining display subcomponents 12 If it is necessary to remove the display assembly from the computer a Disconnect the antennas from the ...

Page 74: ...0 screws 1 that secure the display assembly to the computer e Separate the display from the computer 2 13 If it is necessary to remove the hinges from the display enclosure remove the two Phillips broad head M2 5 2 5 screws 1 and the Phillips M2 0 4 0 screw 2 from the bottom of each hinge 64 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 75: ...and then peel the antennas and remove them from the display enclosure 2 WLAN antennas are available using the following spare part numbers L44583 001 Single antenna L44584 001 Dual antennas 16 If it is necessary to remove or replace the display camera cable use the following steps Displays with an IR camera a Disconnect the cable from the ZIF connector on both ends of the camera module 1 Component...

Page 76: ... camera a Disconnect the cable from the ZIF connector on the camera module 1 b Pull the cable up to disengage it from the adhesive that secures it to the inside of the enclosure 2 and then remove the cable from the enclosure 3 Reverse this procedure to reassemble the display assembly 66 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 77: ...embly on page 34 2 Place the computer in Battery Safe mode Battery Safe mode on page 34 3 Remove the bottom cover Bottom cover on page 35 4 Remove the battery Battery on page 36 5 Remove the display Display assembly on page 60 Remove the power connector cable 1 Disconnect the cable from the system board 1 2 Use a tool 2 to lever the connector up and out of the computer 3 Reverse this procedure to ...

Page 78: ...se in country or region Spare part number For use in country or region Spare part number For use in country or region Spare part number Belgium A41 Iceland DD1 Slovenia BA1 Bulgaria 261 India D61 South Korea AD1 Chile 161 Israel BB1 Spain 071 Czech Republic Slovakia FL1 Italy 061 Switzerland BG1 Denmark Finland and Norway DH1 Japan 291 Taiwan AB1 French Canada DB1 The Netherlands B31 Thailand 281 ...

Page 79: ...ow key or the down arrow key on the keyboard To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions To exit Computer Setup choose one of the following methods To exit Computer Setup menus without saving your changes select Main select Ignore Changes and Exit and then select Yes NOTE If you are using arrow keys to highlight your ...

Page 80: ... changes select Main select Ignore Changes and Exit and then select Yes NOTE If you are using arrow keys to highlight your choice you must then press enter To check for later BIOS versions see Downloading a BIOS update on page 70 Downloading a BIOS update CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer i...

Page 81: ... on screen instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Changing the boot order using the f9 prompt To dynamically choose a boot device for the current startup sequence follow these steps 1 Access the Boot Device Options menu Turn on or restart the computer and when the HP logo appears press f9 to enter th...

Page 82: ...ores the BIOS to its previously safe state without user intervention HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration The default configuration can be customized by advanced users To access the latest documentation on HP Sure Start go to http www hp com support Select Find your product and then follow the on screen instructions 72 C...

Page 83: ... HP Support Assistant a Type support in the taskbar search box and then select the HP Support Assistant app or Select the question mark icon in the taskbar b Select Troubleshooting and fixes c Select Diagnostics and then select HP PC Hardware Diagnostics Windows 2 When the tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to s...

Page 84: ...der on your computer or the USB flash drive where the exe file was downloaded double click the exe file and then follow the on screen instructions Using HP PC Hardware Diagnostics UEFI NOTE For Windows 10 S computers you must use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only exe files are provided For more information see Downloading H...

Page 85: ...h drive can be useful in the following situations HP PC Hardware Diagnostics UEFI is not included in the preinstall image HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition The hard drive is damaged NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only and you must use a Windows computer to download and create the HP UEFI support environm...

Page 86: ...mote Diagnostics and then select Run Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number NOTE For some products it may be necessary to download the software by using the product name or number To download HP Remote PC Hardware Diagnostics UEFI by product name or number follow these steps 1 Go to http www hp com support 2 Select Get software and drivers select your type of ...

Page 87: ...iagnostics UEFI settings follow these steps 1 Turn on or restart the computer and when the HP logo appears press f10 to enter Computer Setup 2 Select Advanced and then select Settings 3 Make your customization selections 4 Select Main and then Save Changes and Exit to save your settings Your changes take effect when the computer restarts Using Remote HP PC Hardware Diagnostics UEFI settings select...

Page 88: ...blet with a detachable keyboard connect the tablet to the keyboard base before beginning any recovery process Backing up information and creating recovery media Using Windows tools IMPORTANT Windows is the only option that allows you to back up your personal information Schedule regular backups to avoid information loss You can use Windows tools to back up personal information and create system re...

Page 89: ...n screen instructions To recover your system Insert the HP Recovery media and then restart the computer Changing the computer boot order If your computer does not restart using the HP Recovery media you can change the computer boot order This is the order of devices listed in BIOS where the computer looks for startup information You can change the selection to an optical drive or a USB flash drive...

Page 90: ...0 C to 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 14 7 to 10 1 psia 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 14 7 to 4 4 psia 15 m to 12 192 m 50 ft to 40 000 ft Shock Operating 125 g 2 ms half sine Nonoperating 200 g 2 m...

Page 91: ...fications Metric U S Active diagonal size 35 6 cm 14 0 in Resolution 1366 768 HD 1920 1080 FHD Surface treatment Anti glare Brightness 220 nits typical Viewing angle SVA HD UWVA FHD Backlight LED Display panel interface eDP 35 6 cm 14 0 in display specifications 81 ...

Page 92: ...read including setting Single track 1 4 ms 3 ms Average 10 ms 13 ms Maximum 12 ms 24 ms Logical blocks 1 938 921 461 1 048 576 000 Disc rotational speed 5400 rpm 7200 rpm or 5400 rpm Operating temperature 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions appl...

Page 93: ...1550 MB sec up to 1550 MB sec Random write Up to 100 000 IOPs Up to 100 000 IOPs Up to 100 000 IOPs Interface type SATA 3 PCIe PCIe Ready time maximum to not busy 1 0 ms 1 0 ms 1 0 ms Access times logical 0 1 ms 0 1 ms 0 1 ms Total logical sectors 234 441 648 468 883 296 1 000 215 216 Operating temperature 0 C to 70 C 32 F to 158 F 1 GB 1 billion bytes when referring to hard drive storage capacity...

Page 94: ... beginning steps in this chapter Current BIOS steps 1 Follow steps a through l below to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom ...

Page 95: ...tform Module TPM and or fingerprint sensor one or two prompts will appear one to clear the TPM and the other to Reset Fingerprint Sensor press or tap F1 to accept or F2 to reject l Remove all power and system batteries for at least 24 hours 2 Complete one of the following Remove and retain the storage drive or Clear the drive contents by using a third party utility designed to erase data from an S...

Page 96: ...otected Controller NIC EEPROM 64 KBytes not customer accessible No Yes Stores NIC configuration and NIC firmware NIC EEPROM is programmed using a utility from the NIC vendor that can be run from DOS A utility is required to write data to this memory and is available from the NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC non functional DIMM Serial Presence Detec...

Page 97: ...s digitally signed by Intel can be applied using this utility Bluetooth flash select products only 2 Mbit No Yes Stores Bluetooth configuration and firmware Bluetooth flash is programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility is required for writing data to this memory and is made available through newer...

Page 98: ...diagnostics The UEFI BIOS provides functionality beyond that of the legacy BIOS In addition the UEFI BIOS works to initialize the computer s hardware before loading and executing the OS the run time environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more detailed syst...

Page 99: ...oot Keys a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Security menu select Secure Boot Configuration and then follow the on screen instructions c At the Secure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follow the on screen instructions to cont...

Page 100: ...rements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating...

Page 101: ... The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler a...

Page 102: ...8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label...

Page 103: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 93 ...

Page 104: ...g 12 card reader board removal 53 spare part number 20 53 cautions electrostatic discharge 30 components bottom 17 display 9 keyboard area 11 left side 8 right side 6 Computer Setup navigating and selecting 69 restoring factory settings 69 starting 69 computer setup 69 computer specifications 80 connector power 7 D display assembly removal 60 spare part numbers 21 60 display bezel spare part numbe...

Page 105: ...ne mute 12 num lock 12 power 12 RJ 45 network 6 wireless 12 M mass storage devices spare part numbers 25 memory nonvolatile 84 volatile 84 memory card reader identifying 8 memory module product description 1 removal 37 spare part numbers 20 37 microphone audio in jack product description 2 microphone mute key identifying 15 microphone mute light identifying 12 mini card product description 2 model...

Page 106: ...18 service labels locating 18 serviceability product description 5 setup utility navigating and selecting 69 restoring factory settings 69 slots security cable 8 solid state drive removal 40 spare part numbers 20 25 40 specifications 83 speaker assembly removal 44 spare part number 20 44 speaker volume action keys 15 speakers identifying 13 special keys using 14 specifications computer 80 display ...

Page 107: ...WLAN device 18 WLAN label 18 WLAN Bluetooth combo card removal 38 spare part number 20 38 workstation guidelines 30 Index 97 ...